This report looks at two UK financial services companies and how they have enhanced their customer service operations through two quite different means. ...
Les acteurs du marché de l'Information s'interrogent sur la rentabilité des modèles économiques sur Internet. Si Internet met le contenu au centre des préoccupations, la période récente a mon ...
IntroductionAs the increasing number of organizations understands the importance of positive customer experiences and strong customer relationships, the market for CRM applications continues to expand ...
IntroductionThis brief analyses the strengths and weaknesses of RightNow Technologies' Customer Relationship Management offering. RightNow Technologies is rated according to its market impact (base ...
IntroductionThis brief analyses the strengths and weaknesses of Microsoft's Customer Relationship Management offering. Microsoft is rated according to its market impact (based on revenues), user se ...
Pierre Audoin Conseil | 400 pages | April 2002 | French
Business Intelligence 2002 France : Le marché de l’informatique décisionnelle en France Situation 2001 – Perspectives 2005 POURQUOI ACHETER CETTE ETUDE ?-Le plus important eff ...
IntroductionFueled by both new installations and the expansions of existing ones, spending on CRM by higher education institutions is growing rapidly. Having recognized the power of this solution a ...
IntroductionThis brief analyses the strengths and weaknesses of Infor's Customer Relationship Management offering. Infor is rated according to its market impact (based on revenues), user sentiment ...
IntroductionThis report provides a comparative analysis of the leading CRM vendors in the higher education market in order to help institutions select a CRM solution based on its technology strength, ...
