It Services Analysis & Statistics, December 2014

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Asia-Pacific Contact Center Applications Market, 2013

Asia-Pacific Contact Center Applications Market, 2013

  • $ 25 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region ...

  • Industries : Call Center
  • Countries : South Korea, Philippines, Asia, Australia, New Zealand, Singapore, Indonesia, Japan, China, Malaysia, Vietnam, Thailand, Taiwan, India, World, Oceania
Analysis of the Brazilian Total Telecommunications Services Market

Analysis of the Brazilian Total Telecommunications Services Market

  • $ 20 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

Revenue Growing Below Inflation Indicates a Consolidation Trend Executive Summary • In terms of revenue, the Brazilian telecommunications services market decreased % in 2013, reaching $ billion. • ...

  • Industries : Telecommunication Services
  • Countries : Brazil
Analysis of the Asia-Pacific Internet of Things Market

Analysis of the Asia-Pacific Internet of Things Market

  • $ 20 000
  • Industry report
  • September 2014
  • by Frost & Sullivan

Connecting Billions of Devices by 2020 The Internet of Things (IoT) market is expected to be one of the fastest-growing segments in the technology industry in Asia-Pacific. Total Asia-Pacific IoT spending ...

  • Industries : Telecommunication Services
  • Countries : South Korea, Philippines, Asia, Australia, Singapore, China, Japan, Taiwan, Malaysia, Indonesia, Thailand, India, World
Asia-Pacific Application Performance Management Market CY 2013

Asia-Pacific Application Performance Management Market CY 2013

  • $ 16 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

Rapidly Changing Application Architecture and Business Environment Drives the Market The Asia-Pacific Application Performance Management (APM) market continued to maintain its high growth momentum in 2013, ...

  • Industries : Network Equipment
  • Countries : South Korea
Asia-Pacific Enterprise Telephony Market H1 2014 Tracker : Unified Communications as a Service Disrupts the Market

Asia-Pacific Enterprise Telephony Market H1 2014 Tracker : Unified Communications as a Service Disrupts the Market

  • $ 15 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Research Objectives • The enterprise telephony market in Asia-Pacific recorded a total revenue of $ million in H1 2014, registering an % decline over H1 2013. The key reasons for this decline were reduced ...

  • Industries : Telephony
  • Countries : South Korea, Philippines, Asia, Thailand, India, China, New Zealand, Australia, Singapore, Indonesia, World, Vietnam, Taiwan, Malaysia, Japan, Oceania, United States
Customer Engagement in Government and Education in Europe and North America

Customer Engagement in Government and Education in Europe and North America

  • $ 12 500
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Current and Future Government and Education Vertical This study's objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government ...

  • Industries : Call Center
  • Countries : North America, Europe, World
Customer Engagement in Healthcare in Europe and North America

Customer Engagement in Healthcare in Europe and North America

  • $ 12 500
  • Industry report
  • October 2014
  • by Frost & Sullivan

Healthcare Vertical Research Background and Objectives This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact strategies, ...

  • Industries : Call Center
  • Countries : North America, Europe, World
2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

  • $ 10 000
  • Industry report
  • December 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections. Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : Call Center
  • Countries : North America
2015 North America Video Conferencing Services Buyer's Guide

2015 North America Video Conferencing Services Buyer's Guide

  • $ 10 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

What Decision Makers Should Know about Top Providers The dynamic video conferencing services market is experiencing rapid growth. However, the increasing variety of solutions and providers leaves prospective ...

  • Industries : Telecommunication Services
  • Countries : North America
2014 North American Contact Center Systems Buyer%s Guide

2014 North American Contact Center Systems Buyer%s Guide

  • $ 10 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections: Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : Call Center
  • Countries : United States
The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing

The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing

  • $ 10 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

2014 North America Contact Center Outsourcing Buyer's Guide This study is divided into four sections: A. Section 1 provides analyst commentary on the most important market forces affecting outsourcing ...

  • Industries : Call Center
  • Countries : North America, World
North American Broadband Tracker: Third Quarter 2014 : North America

North American Broadband Tracker: Third Quarter 2014 : North America

  • $ 6 000
  • Industry report
  • December 2014
  • by Frost & Sullivan

Executive Summary The total number of North American residential broadband subscribers grew by 330,000 in 3Q 2014, to a total of nearly x million. Compared to 3Q 2013, total subscriber numbers increased ...

  • Industries : Broadband
  • Countries : United States, North America, Canada
Analysis of the North American Mobile Sales Force Automation (SFA) Market

Analysis of the North American Mobile Sales Force Automation (SFA) Market

  • $ 6 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

The Rise of Mobilized Prepackaged SFA/CRM Solutions The North American mobile sales force automation (SFA) market continues to evolve in capabilities, positioning, and participants. These solutions extend ...

  • Industries : Solution Integration
  • Countries : United States
Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

  • $ 6 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Key Findings •Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact centre services in the EMEA market. •In 2013, the market was valued at $ xx million, ...

  • Industries : Call Center
  • Countries : United States, United Kingdom, France, Germany
Analysis of the Colombian Telecommunications Services Market : Mobile Data Services and Internet Remain Important Engines of Growth

Analysis of the Colombian Telecommunications Services Market : Mobile Data Services and Internet Remain Important Engines of Growth

  • $ 6 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Key Findings •The Colombian telecommunications services market grew x% in local currency in 2013, reaching $xmillion in revenue. •For lines in service (LIS), the market grew x% in 2013, reaching x ...

  • Industries : Telecommunication Services
  • Countries : Colombia
Opportunities in Healthcare Cloud Market in the US and Europe : Evolving Regulatory Scene Likely to Boost Healthcare Cloud Adoption

Opportunities in Healthcare Cloud Market in the US and Europe : Evolving Regulatory Scene Likely to Boost Healthcare Cloud Adoption

  • $ 6 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

Methodology •The objective of the research service is to present a comprehensive analysis of the healthcare cloud market in Europe and the United States with respect to market potential and key market ...

  • Industries : It Hosting
  • Countries : United States, Europe
Mega Trends in Communications Test and Measurement Industry

Mega Trends in Communications Test and Measurement Industry

  • $ 6 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

Adopting Communication Mega Trends as Part of Your Corporate DNA This study discusses the global communications test equipment market Mega Trends and their impact on the industry in 2020. These Mega Trends ...

  • Industries : Network Equipment
  • Countries : World
Analysis of the Global LTE-Advanced Test Equipment Market 

Analysis of the Global LTE-Advanced Test Equipment Market 

  • $ 6 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

Broadband Traffic and Need for Higher Capacity Drive Growth Key Findings - The global long-term evolution-advanced (LTE-A) test equipment market witnessed a growth rate of x% in 2013 and generated revenue ...

  • Industries : Telecommunication Services
  • Countries : World
European Retail Carrier Ethernet Services Market

European Retail Carrier Ethernet Services Market

  • $ 6 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

Growing Demand for Enterprise Connectivity Will Drive the Growth for Ethernet Services The retail Ethernet services market refers to the provision of Ethernet for enterprises or business use. A moderate ...

  • Industries : Wireless Technology
  • Countries : Europe
Analysis of the North American VoIP Access and SIP Trunking Services Market

Analysis of the North American VoIP Access and SIP Trunking Services Market

  • $ 6 000
  • Industry report
  • September 2014
  • by Frost & Sullivan

Cloud-style Offerings Accelerate Growth The VoIP access and SIP trunking market continues its rise as the de-facto communications link from business customers' premises to service providers' networks. ...

  • Industries : Voip
  • Countries : United States
Analysis of the Latin American Hosted IP Telephony and Integrated UCC Applications Market

Analysis of the Latin American Hosted IP Telephony and Integrated UCC Applications Market

  • $ 5 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

Carriers Prove Essential in Hosted Market Development Key Findings • The hosted IP telephony and integrated UCC applications (apps) market in Latin America (LATAM) achieved $ million in 2013 revenues. ...

  • Industries : Internet Access, Isp
  • Countries : United States
Stratecast Predictions 2015: The Year Ahead - and a Look Back

Stratecast Predictions 2015: The Year Ahead - and a Look Back

  • $ 3 500
  • Industry report
  • December 2014
  • by Frost & Sullivan

Stratecast offers several views voiced by our analyst teams tied to: Big Data, business services, cloud, connected home, consumer services, the operations & monetization functions, and secure networking. ...

  • Industries : It Hosting
Breaking the Cloud Security Barrier with Amazon Web Services

Breaking the Cloud Security Barrier with Amazon Web Services

  • $ 3 000
  • Industry report
  • December 2014
  • by Frost & Sullivan

Introduction The cloud market is moving forward as reflected in both the evolving perspectives voiced by IT decision-makers and by the business success of cloud service providers. On perspectives, Stratecast's ...

  • Industries : It Hosting
Enterprises Maximize Data Center Efficiencies with Virtualization and Private Cloud: 2014 Cloud User Survey 

Enterprises Maximize Data Center Efficiencies with Virtualization and Private Cloud: 2014 Cloud User Survey 

  • $ 3 000
  • Industry report
  • December 2014
  • by Frost & Sullivan

In this SPIE, Stratecast examines the trends in data center configurations, specifically regarding virtualization and private cloud adoption, as evidenced by data from the Frost & Sullivan 2014 Cloud Use ...

  • Industries : It Hosting, Hardware and Electronic Equipment
Savvy Cloud Providers Adopt DRaaS as Cloud-Based Disaster Recovery Soars

Savvy Cloud Providers Adopt DRaaS as Cloud-Based Disaster Recovery Soars

  • $ 3 000
  • Industry report
  • December 2014
  • by Frost & Sullivan

In this study, Frost & Sullivan examines current trends in cloud backup and recovery, including customer adoption trends. We also examine how the market is responding, and how insightful providers are ...

  • Industries : It Hosting
Cloud-Based Business Management is a Growing Alternative for Monetizing New Technology and Changing Business Strategies

Cloud-Based Business Management is a Growing Alternative for Monetizing New Technology and Changing Business Strategies

  • $ 3 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

This week's SPIE defines the elusive configurable systems and flexible processes challenge, along with an analysis of the critical issues at play. The report explains why using a cloud-based business solution ...

  • Industries : Wireless Technology
  • Countries : United States
Network Mediation: A Platform for the Future

Network Mediation: A Platform for the Future

  • $ 3 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Introduction There are many ways to describe the communications networking universe of 2014 and beyond. Unlike the universe we humans live in, which looks the same in all directions, the networking universe ...

  • Industries : It Hosting
AT&T's Network on Demand Offering: Is SDN Ready for Prime Time in Service Provider Networks?

AT&T's Network on Demand Offering: Is SDN Ready for Prime Time in Service Provider Networks?

  • $ 3 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

Introduction On September 17, 2014, AT&T announced its Network on Demand offering that will allow its business customers to order, add, and change network services on-demand, via a self-service portal. ...

  • Industries : Internet Business, Network Equipment
  • Countries : United States
Optimizing the Consumer Communication Service Sales Channel

Optimizing the Consumer Communication Service Sales Channel

  • $ 3 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

Introduction The intent of telecom regulators, back in the early 1980s, was to achieve a competitive environment in the US telecommunications market by breaking up the Bell System. Whatever else that breakup ...

  • Industries : Broadband
Creating a True Network-Enabled Cloud: AT&T Netbond Service

Creating a True Network-Enabled Cloud: AT&T Netbond Service

  • $ 3 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

In this SPIE, Stratecast looks at the perceptual shifts that are driving demand for cloud networking. We consider the value of various service models that connect to the cloud. Finally, we evaluate AT&T's ...

  • Industries : Hardware and Electronic Equipment, Network Equipment
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