It Outsourcing Analysis & Statistics, January 2010 (p10)

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2009 Top US Federal Government Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top US Federal Government Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • January 2010
  • by Black book

In 2009, the Black Book US federal government ITO user survey investigated over 227 contracts held by nearly 1,000 of the top spending agencies, departments and divisions, both centralized and decentralized. ...

  • Industries : It Services, It Outsourcing, E-government
  • Countries : United States
Latin America Contact Center Applications Market 2009

Latin America Contact Center Applications Market 2009

  • $ 6 500
  • Industry report
  • December 2009
  • by Frost & Sullivan

The Latin American contact center applications market reached $508.1 million in 2008, a growth of 11.1 percent when compared to 2007. The first semester of the year presented a healthy growth, but as economies ...

  • Industries : Call Center
  • Countries : South America, United States, World, Argentina, Colombia, Brazil, Chile, Mexico
Asia Pacific Hosted Contact Center Market CY 2008

Asia Pacific Hosted Contact Center Market CY 2008

  • $ 15 000
  • Industry report
  • December 2009
  • by Frost & Sullivan

The research service covers the Hosted Contact Center Market in 14 countries across Asia Pacific. It includes insights on market trends, technology trends, pricing trends as well as market drivers and ...

  • Industries : Call Center
  • Countries : South Korea, Asia, Japan, India, China
2009 Top Managed Security Services Information Technology Outsourcing Vendors, Black Book 2009 Surveys

2009 Top Managed Security Services Information Technology Outsourcing Vendors, Black Book 2009 Surveys

  • $ 2 500
  • Industry report
  • December 2009
  • by Black book

In 2009, the Black Book managed security services ITO user survey investigated over 160 contracts held by 1,100 current outsourcing customers. In order to rank the organizations, 18 key performance indicators ...

  • Industries : Business Services, It Outsourcing, Security Services
  • Countries : United States, World, United Kingdom, Europe
Latin American Contact Center Outsourcing Services Market 2009

Latin American Contact Center Outsourcing Services Market 2009

  • $ 9 000
  • Industry report
  • November 2009
  • by Frost & Sullivan

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...

  • Industries : Call Center
  • Countries : South America, United States, World
  Legal Process Outsourcing: Crisis Creates New Opportunities for LPOs

Legal Process Outsourcing: Crisis Creates New Opportunities for LPOs

  • $ 410
  • Industry report
  • November 2009
  • by ValueNotes Database Pvt. Ltd.

The global legal industry, like any other industry, has been significantly impacted by the economic slowdown. The legal industry has gone through budget cuts, layoffs and cost pressures over the period ...

  • Industries : Legal Services, It Outsourcing
  • Countries : India
South African Client Requirements for Outsourced Business Data Services

South African Client Requirements for Outsourced Business Data Services

  • $ 6 500
  • Industry report
  • November 2009
  • by Frost & Sullivan

This research service analyses the key requirements for end users of outsourced business data services and presents recommendations to key service providers on how to better meet these requirements.  ...

  • Industries : Software and Consulting, It Outsourcing
  • Countries : South Africa
2009 Top Supply Chain Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top Supply Chain Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 460 technology and application outsourcing contracts held by 68 of the top suppliers of SCM. In order to rank the ...

  • Industries : Business Outsourcing, It Outsourcing
  • Countries : United States, Europe, World
2009 Top Non-Profit, Foundations and Charitable Call and Contact Center Outsourcing Vendors

2009 Top Non-Profit, Foundations and Charitable Call and Contact Center Outsourcing Vendors

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book CCO industry user survey investigated over 100 contracts held by 405 of the top non-profit, charitable organizations and related agency spending clients globally in the outsourcing ...

  • Industries : Call Center
  • Countries : World, United States, United Kingdom
2009 Top Latin American Information Technology Outsourcing Vendors

2009 Top Latin American Information Technology Outsourcing Vendors

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 200 technology and application outsourcing contracts held by 38 of the top Latin American ITO suppliers. 629 current ...

  • Industries : It Services, It Outsourcing
  • Countries : United States
2009 Top Multilingual/Bilingual Call and Contact Center Outsourcing Vendors

2009 Top Multilingual/Bilingual Call and Contact Center Outsourcing Vendors

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book CCO industry user survey investigated over 170 contracts held by 455 of the top spending clients globally in the outsourcing market place. In order to rank the organizations, 18 ...

  • Industries : Call Center
  • Countries : World
2009 Top Internet Services, Media and Entertainment Call and Contact Center Outsourcing Vendors

2009 Top Internet Services, Media and Entertainment Call and Contact Center Outsourcing Vendors

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book CCO industry user survey investigated over 130 contracts held by 560 of the top spending clients globally in the outsourcing market place by internet, media and entertainment organizations. ...

  • Industries : Call Center, It Outsourcing
  • Countries : United States
2009 Top Life Sciences Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top Life Sciences Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book ITO life sciences industry user survey investigated over 140 contracts held by 1,200 life sciences agencies and companies globally. In order to rank the organizations, 18 key performance ...

  • Industries : It Services, It Outsourcing
  • Countries : United States, World, United Kingdom, Europe
2009 Top Energy Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top Energy Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book energy ITO user survey investigated over 120 contracts held by 1,100 international energy agencies and companies. 18 key performance indicators (KPIs) or criteria are employed, ...

  • Industries : Business Outsourcing, Energy, It Outsourcing
  • Countries : United States, World, United Kingdom, Europe
2009 Top Banking, Financial Services and Credit Card Call and Contact Center Outsourcing Vendors

2009 Top Banking, Financial Services and Credit Card Call and Contact Center Outsourcing Vendors

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book CCO user survey investigated over 400 contracts held by 1,300 of the top spending clients in the global banking, credit card and financial services industry. In order to rank the ...

  • Industries : Call Center, Financial Services
  • Countries : United States, United Kingdom
2009 Top Banking, Financial Services and Capital Markets ITO Vendors

2009 Top Banking, Financial Services and Capital Markets ITO Vendors

  • $ 2 500
  • Industry report
  • October 2009
  • by Black book

In 2009 Black Book of Outsourcing client experience survey investigated a subset of over 760 technology and application outsourcing contracts held by 108 of the top suppliers of the banking and capital ...

  • Industries : Telephony, Landline, It Outsourcing, Financial Services
  • Countries : Philippines, United States, World, India, Europe
2009 Top Training and Learning Business Process Outsourcing Vendors

2009 Top Training and Learning Business Process Outsourcing Vendors

  • $ 2 500
  • Industry report
  • October 2009
  • by Black book

In 2009, the Black Book HRO industry user survey investigated over 400 contracts held by 216 user organizations, conglomerates and corporations globally. In order to rank the organizations, 18 key performance ...

  • Industries : Solution Integration, It Outsourcing
  • Countries : United States, United Kingdom, World
2009 Top Insurance BPO and ITO Vendors

2009 Top Insurance BPO and ITO Vendors

  • $ 2 500
  • Industry report
  • September 2009
  • by Black book

In 2009, the Black Book Insurance BPO Client Industry user survey investigated over 800 contracts held by 2,600 of the top spending insurance corporations and organizations globally. Sectors are divided ...

  • Industries : Insurance, It Outsourcing
2009 Top Retail ITO and BPO Vendors

2009 Top Retail ITO and BPO Vendors

  • $ 2 500
  • Industry report
  • September 2009
  • by Black book

In 2009, the Black Book BPO: Retail/CPG Industry user survey investigated over 350 contracts held by 1,600 of the retailers, food and drug merchandisers, general merchandisers, discount stores, department ...

  • Industries : Retail, It Outsourcing, Department Stores
  • Countries : India, United States, Asia
Data Center Cooling Solutions Market in North America - Trends and Opportunities

Data Center Cooling Solutions Market in North America - Trends and Opportunities

  • $ 6 000
  • Industry report
  • August 2009
  • by Frost & Sullivan

This research paper discusses the growing power and cooling demand issue of data centers in North America, the need for energy efficiency in data centers, the current market for cooling opportunities in ...

  • Industries : It Outsourcing, Building and Engineering, Hvac
  • Countries : North America
Piraeus Bank S.A. SWOT Analysis and Financial Profile

Piraeus Bank S.A. SWOT Analysis and Financial Profile

  • $ 125
  • Company report
  • August 2009
  • by Global Markets Direct

A. (Piraeus) is a holding firm . It comprises a group of industry players engaged in financial and banking activities in the Greek industry . The areas of the bank's operation include retail banking, small ...

  • Industries : Telephony, It Outsourcing, Financial Services
  • Countries : United States, World, Europe, Ukraine, Romania, Greece, Cyprus, Bulgaria, Albania, Egypt, Serbia and Montenegro
iBasis, Inc. SWOT Analysis and Financial Profile

iBasis, Inc. SWOT Analysis and Financial Profile

  • $ 125
  • Company report
  • August 2009
  • by Global Markets Direct

(iBasis) is a US based international voice solutions provider. It is principally engaged into wholesale trading and retail services business. The industry player primarily offers Voice based Services ...

  • Industries : It Outsourcing
  • Countries : United States, World
M & F Worldwide Corp. SWOT Analysis and Financial Profile

M & F Worldwide Corp. SWOT Analysis and Financial Profile

  • $ 125
  • Company report
  • August 2009
  • by Global Markets Direct

(M & F Worldwide) operates as a holding firm . The industry player owns and manages four subsidiaries namely, Harland Clarke Corp., Harland Financial Solutions, Mafco Worldwide Corporation and Scantron ...

  • Industries : It Outsourcing
  • Countries : World
PAETEC Holding Corp. SWOT Analysis and Financial Profile

PAETEC Holding Corp. SWOT Analysis and Financial Profile

  • $ 125
  • Company report
  • August 2009
  • by Global Markets Direct

(PAETEC) is a US based communications services and solutions provider. The industry player is principally engaged in offering voice services, data services, software solutions, security solutions, and ...

  • Industries : It Outsourcing
  • Countries : United States, World
Banque Cantonale Vaudoise SWOT Analysis and Financial Profile

Banque Cantonale Vaudoise SWOT Analysis and Financial Profile

  • $ 125
  • Company report
  • August 2009
  • by Global Markets Direct

It offers a range of financial services such as financial planning, loans and services, call centers services, online brokerage services to retail and corporate customers. In addition the bank offers ...

  • Industries : Call Center, Financial Services
  • Countries : Switzerland
Manhattan Associates, Inc. SWOT Analysis and Financial Profile

Manhattan Associates, Inc. SWOT Analysis and Financial Profile

  • $ 125
  • Company report
  • August 2009
  • by Global Markets Direct

The industry player offers design, configuration, implementation, product assessment, customer support, training and software enhancement services. The major services and solutions of the industry playe ...

  • Industries : It Outsourcing
  • Countries : World
2009 Infrastructure-as-a-Service & Cloud Computing

2009 Infrastructure-as-a-Service & Cloud Computing

  • $ 2 500
  • Industry report
  • August 2009
  • by Black book

In 2009, the Black Book IT Infrastructure Management Outsourcing client/user survey investigates over 400 contracts held by 1120 of the top ITO spending corporations and organizations globally. KEY CLIENT ...

  • Industries : It Hosting, It Outsourcing
  • Countries : United States
2009 Top Travel Industry Business Process Outsourcing (BPO) & Information Technology Outsourcing (ITO) Vendors

2009 Top Travel Industry Business Process Outsourcing (BPO) & Information Technology Outsourcing (ITO) Vendors

  • $ 2 500
  • Industry report
  • August 2009
  • by Black book

In 2009, the Black Book BPO Travel Industry user survey investigates over 240 contracts held by 1320 of the top airlines, travel agencies, airports, hotel chains, cargo companies and other travel corporations ...

  • Industries : Travel Services, Business Outsourcing, It Outsourcing
  • Countries : United States
Impact of Economic Downturn on the Legal Industry and Offshoring

Impact of Economic Downturn on the Legal Industry and Offshoring

  • $ 107
  • Industry report
  • August 2009
  • by ValueNotes Database Pvt. Ltd.

The impact of the downturn on the global legal industry has been significant. The year 2008 was disappointing for the legal industry (especially for the law firms). Overall spend on outside counsel that ...

  • Industries : Legal Services, It Outsourcing
2009 Top ITO Technical Support Outsourcing Vendors

2009 Top ITO Technical Support Outsourcing Vendors

  • $ 2 500
  • Industry report
  • August 2009
  • by Black book

In 2009, the Black Book Information Technology Outsourcing - Tech Support Client/User survey investigated over 500 contracts held by 1,500 of the top tech outsourcing spending corporations and organizations ...

  • Industries : Business Outsourcing, It Outsourcing
  • Countries : United States, World
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