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IT Outsourcing Analysis & Statistics, November 2013 (p10)

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Business Process Outsourcing (BPO) Providers -- Aligning Big Data and Analytics Capabilities with Customer Buying Preferences and Expectations

Business Process Outsourcing (BPO) Providers -- Aligning Big Data and Analytics Capabilities with Customer Buying Preferences and Expectations

  • $ 2 500
  • Industry report
  • November 2013
  • by IDC

This IDC Insight documents anecdotal customer feedback with reference to customers' experiences and opinions when buying outsourced big data and analytics services in conjunction with BPO services. This ...

  • Industries : Software
  • Countries : World
Profile of 12 Leading Canadian Managed Security  Services Providers

Profile of 12 Leading Canadian Managed Security Services Providers

  • $ 3 500
  • Industry report
  • October 2013
  • by IDC

This IDC study profiles 12 MSSPs competing in the Canadian market and provides market research on customer preference with respect to provider type and services used. The research covers players that are ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Profile of 12 Leading Canadian Managed Security  Services Providers

Profile of 12 Leading Canadian Managed Security Services Providers

  • $ 3 500
  • Industry report
  • October 2013
  • by IDC

This IDC study profiles 12 MSSPs competing in the Canadian market and provides market research on customer preference with respect to provider type and services used. The research covers players that are ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Telemarketing & Call Centers in the US - Industry Risk Rating Report

Telemarketing & Call Centers in the US - Industry Risk Rating Report

  • $ 1 020
  • Industry report
  • October 2013
  • by Ibisworld

IBISWORLD INDUSTRY RISK RATINGS REPORT This is the replacement for IBISWorld's March 2013 edition of Telemarketing & Call Centers in the US Industry Risk Ratings Report. Industry Risk Ratings Synopsis ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Japan Outsourced Document Services 2013-2017  Forecast and 2012 Analysis

Japan Outsourced Document Services 2013-2017 Forecast and 2012 Analysis

  • $ 5 000
  • Industry report
  • October 2013
  • by IDC

This IDC study, which is a translation of the Japanese document IDC #J13080104, presents a summary of the revenue performance of the Japan outsourced document services market in 2012 and market forecast ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
The Sophisticated Virtual Agent

The Sophisticated Virtual Agent

  • $ 1 500
  • Industry report
  • October 2013
  • by Frost & Sullivan

The focus of this Market Insight is the use of speech or text-driven agents as a supplement to or replacement for live agents in the contact center. Interactive Voice Response systems (IVR) and other self-service ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Canadian Application Outsourcing Services 2013-2017 Forecast Update

Canadian Application Outsourcing Services 2013-2017 Forecast Update

  • $ 2 000
  • Industry report
  • October 2013
  • by IDC

This IDC Forecast Update examines the application outsourcing services market and provides an updated forecast for the period from 2013 to 2017. In addition to the forecast for application management and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
U.S. Payroll Outsourcing Services 2013-2017  Forecast and Analysis

U.S. Payroll Outsourcing Services 2013-2017 Forecast and Analysis

  • $ 4 500
  • Industry report
  • October 2013
  • by IDC

This IDC study examines the competitive landscape and provides a five-year forecast for the U.S. market for payroll services. The purposes of this study are to analyze and quantify the U.S. market opportunity ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Call centres in Italy - Main players

Call centres in Italy - Main players

  • $ 750
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitors typologies of the Call centres Italian market: types of operators, by segment, by nationality or ownership structure, ranking of companies in terms of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Sector environment

Call centres in Italy - Sector environment

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides information on the sector environment of the Call centres Italian market: detailed data on the sector by segment, market trends and its main drivers, competitive forces and their impact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy

Call centres in Italy

  • $ 3 500
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the Call centres Italian market and its competitors: market trends, SWOT and key success factors analysis, major companies performance indicators (total turnover, secto ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Competitive performances and market shares

Call centres in Italy - Competitive performances and market shares

  • $ 1 125
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitive performances of the operators of the Call centres Italian market: competitive performances by segment, market shares by segment, by distribution channel, ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Sector financials

Call centres in Italy - Sector financials

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides financial indicators on the Call centres Italian market: key characteristics and drivers of the demand and supply by segment, main reasons for the trends observed, financial indicators ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Overview

Call centres in Italy - Overview

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides an overview of the Call centres Italian market and its competitors: key sector data by segment, major recent trends, supply and demand evolution and their main drivers, market leaders, ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : Italy
EMEA Hosted Contact Centre Market

EMEA Hosted Contact Centre Market

  • $ 4 950
  • Industry report
  • October 2013
  • by Frost & Sullivan

Robust Growth Despite Challenging Economic Conditions This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, Africa
Analysis of the Asia-Pacific Hosted Contact Center Market

Analysis of the Asia-Pacific Hosted Contact Center Market

  • $ 20 000
  • Industry report
  • October 2013
  • by Frost & Sullivan

Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Asia
Vital Signs - Health Insurance Exchanges: Real-Time Analyst Insights on HIX September 2013

Vital Signs - Health Insurance Exchanges: Real-Time Analyst Insights on HIX September 2013

  • $ 450
  • Industry report
  • October 2013
  • by Frost & Sullivan

Given the importance of the changes from PPACA and the creation of the health insurance marketplaces, we are providing our online Frost.com blog on HIX in collected form for the month of September fo ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Health Insurance, Business Outsourcing
  • Countries : United States
Analysis of APAC UCaaS Market

Analysis of APAC UCaaS Market

  • $ 15 000
  • Industry report
  • September 2013
  • by Frost & Sullivan

Hybridization and Integration with Legacy Systems are the Key Drivers for UCaaS Adoption This research study contains the analysis of Asia-Pacific UC as a service market for 2012. It examines the drivers ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : China, Asia
Worldwide and U.S. Outsourced Document Services  2013-2017 Forecast

Worldwide and U.S. Outsourced Document Services 2013-2017 Forecast

  • $ 4 500
  • Industry report
  • August 2013
  • by IDC

This IDC study covers the U.S. and worldwide outsourced document services markets, which represented a market of $16.7 billion in the United States and $38.3 billion worldwide in 2012. This market is made ...

  • Industries : Business Outsourcing
  • Countries : World, United States
Market Service 9857 segment 57: Collaborating Socially to Enhance the Customer Experience

Market Service 9857 segment 57: Collaborating Socially to Enhance the Customer Experience

  • $ 1 500
  • Industry report
  • August 2013
  • by Frost & Sullivan

Social customer collaboration sites create and foster external and/or internal user communities that enable the resolution of customers’ issues, from finding information to resolving problems, and help ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Market Service 9857 segment 58: Omni-Channel Customer Care

Market Service 9857 segment 58: Omni-Channel Customer Care

  • $ 1 500
  • Industry report
  • August 2013
  • by Frost & Sullivan

New customer interaction channels are accelerating the adoption of multi-channel contact center routing. But the contact center industry is moving to create an omni-channel experience where cross channel ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Perspective: IT Outsourcing in Western Europe -- A Quick Snapshot

Perspective: IT Outsourcing in Western Europe -- A Quick Snapshot

  • $ 1 500
  • Industry report
  • August 2013
  • by IDC

Drawing on the retail-specific responses from the last IDC European Vertical Markets Survey of IT decision makers, this IDC Perspective provides a quick snapshot around IT outsourcing trends in the Western ...

  • Industries : Retail
  • Countries : Europe
Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure (IMS, Cloud Computing)] & Industry - Global Foreca

Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure (IMS, Cloud Computing)] & Industry - Global Foreca

  • $ 5 650
  • Industry report
  • August 2013
  • by MarketsandMarkets

Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure ...

  • Industries : Business Outsourcing, IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, United States, North America
Solutionary: Building Situational Awareness into  Managed Security Services

Solutionary: Building Situational Awareness into Managed Security Services

  • $ 3 500
  • Industry report
  • August 2013
  • by IDC

This IDC Vendor Profile analyzes Solutionary, a rapidly growing company that provides managed security services to enterprise and midmarket companies, and reviews key success factors: go-to-market strategy, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On

Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On

  • $ 1 500
  • Industry report
  • August 2013
  • by Frost & Sullivan

The BPO value proposition, once centered around labor arbitrage, right-shoring and economies of scale, is changing. Consumer buying patterns and behaviors are changing as well. Meanwhile, service providers ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia
Brazil’s Contact Center Outsourcing Services Market 2013

Brazil’s Contact Center Outsourcing Services Market 2013

  • $ 3 950
  • Industry report
  • July 2013
  • by Frost & Sullivan

Contact Centers Moving Beyond Traditional Customer Service The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Brazil
Infosys Business Process Outsourcing Services:  Enabling Customers to Transform and Adapt

Infosys Business Process Outsourcing Services: Enabling Customers to Transform and Adapt

  • $ 4 500
  • Industry report
  • July 2013
  • by IDC

This IDC Vendor Profile outlines and evaluates the overall BPO services and procurement BPO services provided by Infosys BPO. The BPO business details as outlined in this document are provided by Infosys ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : India
The 2013-2018 World Outlook for Voice and Speech Recognition Software

The 2013-2018 World Outlook for Voice and Speech Recognition Software

  • $ 795
  • Industry report
  • July 2013
  • by ICON Group

This report does not cover the individual items, but rather the aggregate level of demand across all items within the category. Description This econometric study covers the world outlook for Voice and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
On-Demand Contact Center Providers  Profile Series: LiveOps

On-Demand Contact Center Providers Profile Series: LiveOps

  • $ 3 500
  • Industry report
  • June 2013
  • by IDC

This IDC Vendor Profile highlights LiveOps, an on-demand contact center and customer care BPO service provider.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Arise Virtual Solutions: Using Flexible Staffing  to Drive Business Outcomes in the Contact Center

Arise Virtual Solutions: Using Flexible Staffing to Drive Business Outcomes in the Contact Center

  • $ 500
  • Industry report
  • June 2013
  • by IDC

This IDC Insight includes IDC's observations of Arise Virtual Solutions' business model as it relates to client demand for seasonality and flexibility.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

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