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IT Outsourcing Analysis & Statistics, September 2014 (p10)

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Adding Value and Managing Change in Today’s Contact Center

Adding Value and Managing Change in Today’s Contact Center

  • $ 1500
  • Industry report
  • September 2014
  • by Frost & Sullivan

Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies Customer contact systems integrators and value-added resellers or “solutions integrators” (SIs) are the ...

  • Industries : Solution Integration, Solution Integration
Worldwide Contact Center Applications 2013 Vendor Shares

Worldwide Contact Center Applications 2013 Vendor Shares

  • $ 3000
  • Industry report
  • August 2014
  • by IDC

This IDC study examines the contact center applications market for the period from 2011 to 2013. Revenue and market share of the leading vendors are provided for 2013. "The contact center environment represents ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Western Europe IT Services 2013 Top 30 Vendors

Western Europe IT Services 2013 Top 30 Vendors

  • $ 3500
  • Industry report
  • August 2014
  • by IDC

This IDC study analyzes the leading IT services vendors' growth and market shares in 2013. We find growth rates varying from -16% to +33% and a slightly declining combined market share for the top 30 vendors. ...

  • Industries : Business Outsourcing, IT Services, IT Services
  • Countries : Europe
India Managed Security Services Market Forecast and  Opportunities, 2019

India Managed Security Services Market Forecast and Opportunities, 2019

  • $ 1600
  • Industry report
  • August 2014
  • by TechSci Research

Managed security services offer a comprehensive solution for round-the-clock management and monitoring of data warehouses. Over the last decade, industrial as well as government-owned sectors across the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
Australia Unified Communications and Collaboration 2013-2018 Forecast and Analysis: Demand Shifting from Hardware to Software and Services

Australia Unified Communications and Collaboration 2013-2018 Forecast and Analysis: Demand Shifting from Hardware to Software and Services

  • $ 4500
  • Industry report
  • August 2014
  • by IDC

This IDC study examines the unified communications and collaboration (UC&C) equipment market in Australia for 2013, with a five-year growth forecast for 2013-2018 and trends and forecast assumptions fo ...

  • Industries : Telecom, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
Customer Engagement in Manufacturing in Europe and North America

Customer Engagement in Manufacturing in Europe and North America

  • $ 12500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Manufacturing Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Customer Engagement in Financial Services in Europe and North America

Customer Engagement in Financial Services in Europe and North America

  • $ 12500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Financial Services Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Customer Engagement in Communications in Europe and North America

Customer Engagement in Communications in Europe and North America

  • $ 12500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Communications Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Analysis of the EMEA Managed Security Services Market

Analysis of the EMEA Managed Security Services Market

  • $ 4950
  • Industry report
  • July 2014
  • by Frost & Sullivan

Threat Intelligence and Threat Remediation Will Drive Revenue Growth The managed security services (MSS) market continues to grow at double-digit rates in Europe, the Middle East, and Africa (EMEA). Threat ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Western Europe Managed Security Services 2013 Top 20 Vendors

Western Europe Managed Security Services 2013 Top 20 Vendors

  • $ 500
  • Industry report
  • July 2014
  • by IDC

This IDC update presents IDC's Western European top 20 managed security services (MSS) for calendar year 2013.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Analysis of the North American Managed Security Services Market

Analysis of the North American Managed Security Services Market

  • $ 4950
  • Industry report
  • July 2014
  • by Frost & Sullivan

APTs Drive New Service Opportunities This report provides an analysis of the market for the North American managed security services market. These network security services include some degree of proactive ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Enterprise Social and Collaborative Technologies: Canadian Purchasing Process and External Business Usage

Enterprise Social and Collaborative Technologies: Canadian Purchasing Process and External Business Usage

  • $ 3500
  • Industry report
  • July 2014
  • by IDC

This IDC study provides an overview of Canadian usage of external-facing social and collaborative technologies in the context of the Canadian market. The content of this document is derived largely from ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Enterprise Priorities in Europe

Enterprise Priorities in Europe

  • $ 12500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Multichannel Customer Contact The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Europe, North America
Thailand Communications Usage and Preferences by Vertical Industry 2013

Thailand Communications Usage and Preferences by Vertical Industry 2013

  • $ 3500
  • Industry report
  • June 2014
  • by IDC

This IDC study uses results from IDC Asia/Pacific (Excluding Japan) Communications & WAN Usage Survey 2013 in identifying communications adoption, usage, and preferences, as well as spending and trends ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Thailand, World
Enterprise Priorities in North America: Contact Center Outsourcing

Enterprise Priorities in North America: Contact Center Outsourcing

  • $ 10000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Enterprise Priorities in Europe: Contact Center Outsourcing

Enterprise Priorities in Europe: Contact Center Outsourcing

  • $ 12500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in Europe: Cloud Contact Center Solutions

Enterprise Priorities in Europe: Cloud Contact Center Solutions

  • $ 12500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in North America: Cloud Contact Center Solutions

Enterprise Priorities in North America: Cloud Contact Center Solutions

  • $ 10000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Worldwide Services 2014-2018 Forecast: The 3rd Platform Takes Hold

Worldwide Services 2014-2018 Forecast: The 3rd Platform Takes Hold

  • $ 4500
  • Industry report
  • June 2014
  • by IDC

This IDC study presents a five-year forecast for the worldwide services industry from 2014 through 2018 and updates Worldwide Services 2013-2017 Forecast Update (IDC #244585, December 2013). The main purpose ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Western Europe IT and Business Services 2013 Market Analysis and 2014-2018 Forecast

Western Europe IT and Business Services 2013 Market Analysis and 2014-2018 Forecast

  • $ 4500
  • Industry report
  • May 2014
  • by IDC

This IDC study forecasts developments in the Western European IT and business services markets and provides an analysis of the main trends among Western European companies for 2013-2018, with a focus on ...

  • Industries : Business Services, Business Outsourcing, IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Worldwide and U.S. Outsourced Customer Care Services 2014-2018 Forecast

Worldwide and U.S. Outsourced Customer Care Services 2014-2018 Forecast

  • $ 4500
  • Industry report
  • May 2014
  • by IDC

This IDC study provides IDC's forecast for the worldwide outsourced customer care services market for 2014-2018. This study highlights key assumptions and drivers that are creating changes and driving ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
Worldwide and U.S. Business Process Outsourcing Services 2014-2018 Forecast: Automation and Analytics Will Enable Differentiation

Worldwide and U.S. Business Process Outsourcing Services 2014-2018 Forecast: Automation and Analytics Will Enable Differentiation

  • $ 4500
  • Industry report
  • May 2014
  • by IDC

This IDC study provides IDC's forecast for the worldwide and U.S. business process outsourcing (BPO) market by key horizontals for the 2014-2018 forecast period. This study highlights key assumptions and ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States, World
Canadian Application Outsourcing Services 2014-2018 Forecast

Canadian Application Outsourcing Services 2014-2018 Forecast

  • $ 4500
  • Industry report
  • May 2014
  • by IDC

This IDC study examines the application outsourcing services market and provides a forecast for the period from 2014 to 2018. The forecast for application outsourcing services in Canada continues to increase, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Vendor Assessment: Strategic Sourcing and Procurement Applications for Direct Materials in Manufacturing Vendor Landscape

Vendor Assessment: Strategic Sourcing and Procurement Applications for Direct Materials in Manufacturing Vendor Landscape

  • $ 4500
  • Industry report
  • April 2014
  • by IDC

This IDC Manufacturing Insights report looks at the subject of sourcing and procurement of direct materials for manufacturing. It considers the role of sourcing and procurement in risk mitigation and includes ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

  • $ 10000
  • Industry report
  • February 2014
  • by Frost & Sullivan

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation Growth in the Mexican contact center outsourcing services market is expected to be driven by local business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Mexico, Caribbean
Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

  • $ 2450
  • Industry report
  • February 2014
  • by Frost & Sullivan

Improving Business Productivity Quickly and at a Lower Cost Executive Summary - The cloud-hosted model enables contact centers to be more productive, offering better service to clients with reduced capital ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Hosting, Hosting, Call Center, Call Center, Call Center, Call Center
Cisco talks About Its Collaboration Portfolio at C-Scape EMEAR 2014

Cisco talks About Its Collaboration Portfolio at C-Scape EMEAR 2014

  • $ 500
  • Industry report
  • February 2014
  • by IDC

This IDC Flash provides select information from this year's Cisco C-Scape EMEAR event held in Bedfont Lakes on January 14-16, 2014. The material is selected with special regard to unified communications ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Contact Center's Customer Experience in Brazil 

Contact Center's Customer Experience in Brazil 

  • $ 1500
  • Industry report
  • February 2014
  • by Frost & Sullivan

An Overview of the Market’s Current Scenario and Recommendations for Companies on Customer Experience Management Executive Summary •The contact center’s customer experience in Brazil currently has ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Brazil
Update on the Contact Center Outsourcing Services Market in Latin America

Update on the Contact Center Outsourcing Services Market in Latin America

  • $ 1500
  • Industry report
  • February 2014
  • by Frost & Sullivan

Domestic Business Drives Growth in a Highly Concentrated Market Executive Summary •The Latin American contact center outsourcing services market attained revenue of $xx billion in 2013 as a result of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United States
IBM MSS: Vendor Agnostic, Custom, and Off the Shelf

IBM MSS: Vendor Agnostic, Custom, and Off the Shelf

  • $ 3500
  • Industry report
  • February 2014
  • by IDC

This IDC Vendor Profile analyzes IBM, a global provider of managed security services to large, complex, and globally distributed organizations, and it reviews key success factors: go-to-market strategy, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

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