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IT Outsourcing Analysis & Statistics, August 2014 (p10)

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Western Europe IT Services 2013 Top 30 Vendors

Western Europe IT Services 2013 Top 30 Vendors

  • $ 3 500
  • Industry report
  • August 2014
  • by IDC

This IDC study analyzes the leading IT services vendors' growth and market shares in 2013. We find growth rates varying from -16% to +33% and a slightly declining combined market share for the top 30 vendors. ...

  • Industries : Business Outsourcing, IT Services, IT Services
  • Countries : Europe
Software Services Research Digest H1 2014

Software Services Research Digest H1 2014

  • $ 350
  • Industry report
  • August 2014
  • by TBRC Business Research

The Software Services Research Digest is a digest of all the most important research in the software industry each quarter available as an annual subscription. It covers areas such as IT Outsourcing, IT ...

  • Industries : IT Services, IT Services, Business Outsourcing, Software, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)

Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)

  • $ 4 650
  • Industry report
  • August 2014
  • by MarketsandMarkets

The report has been segmented in such a way that it covers various forms of the market which include simple Customer Experience Management (CEM), Customer Relationship Management (CRM), Social Custome ...

  • Industries : Internet Business
  • Countries : World, Europe, North America
Global Outsourcing Market in BFS Sector 2014-2018

Global Outsourcing Market in BFS Sector 2014-2018

  • $ 2 500
  • Industry report
  • August 2014
  • by Infiniti Research Limited

About Outsourcing in the BFS Sector The BFS sector throughout the world is increasingly outsourcing its activities to third parties. Financial firms and banks are outsourcing their regulated and non-regulated ...

  • Industries : Banking, Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Vendor Assessment: U.S. Accountable Care Leaders% Guide to IT Consultants, Systems Integrators, and Outsourcing Specialists

Vendor Assessment: U.S. Accountable Care Leaders% Guide to IT Consultants, Systems Integrators, and Outsourcing Specialists

  • $ 4 500
  • Industry report
  • August 2014
  • by IDC

This IDC Health Insights report provides assessments of the largest IT consulting and systems integration services vendors to the U.S. organizations that are forming to deliver accountable care. Accountable ...

  • Industries : Business Outsourcing
  • Countries : United States
Customer Engagement in Manufacturing in Europe and North America

Customer Engagement in Manufacturing in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Manufacturing Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Customer Engagement in Financial Services in Europe and North America

Customer Engagement in Financial Services in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Financial Services Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Customer Engagement in Communications in Europe and North America

Customer Engagement in Communications in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Communications Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Europe IS Outsourcing 2013 Top 10 Vendors

Europe IS Outsourcing 2013 Top 10 Vendors

  • $ 3 500
  • Industry report
  • July 2014
  • by IDC

This IDC study shows how the top 10 providers are faring in the current hyper-competitive IS outsourcing market. The top 10 IS outsourcing vendors in Western Europe include Atos, BT, Capgemini, CGI, CSC, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Europe
Global Capital Markets BPO Market 2014-2018

Global Capital Markets BPO Market 2014-2018

  • $ 2 500
  • Industry report
  • July 2014
  • by Infiniti Research Limited

About Capital Markets BPO Capital Markets BPO is the smallest sub-segment of the Global BFSI BPO market and its service providers support some of the leading financial institutions and custodians in the ...

  • Industries : Investment Banking
  • Countries : World
Global BPO Market 2014-2018

Global BPO Market 2014-2018

  • $ 2 500
  • Industry report
  • July 2014
  • by Infiniti Research Limited

About BPO BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective ...

  • Industries : Business Outsourcing
  • Countries : World
Plunkett’s Outsourcing & Offshoring Industry Trends & Statistics 2015: Complete Trends and Statistics Chapters from Plunkett’s Outsourcing & Offshoring Industry Almanac 2015

Plunkett’s Outsourcing & Offshoring Industry Trends & Statistics 2015: Complete Trends and Statistics Chapters from Plunkett’s Outsourcing & Offshoring Industry Almanac 2015

  • $ 200
  • Industry report
  • July 2014
  • by Plunkett Research

PLUNKETT’S OUTSOURCING & OFFSHORING INDUSTRY TRENDS & STATISTICS 2015 Key Features: - Industry trends analysis, market data and competitive intelligence - Market forecasts and Industry Statistics ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Worldwide and U.S. Application Management Services 2013 Vendor Shares: IDC%s Top 10 Vendors

Worldwide and U.S. Application Management Services 2013 Vendor Shares: IDC%s Top 10 Vendors

  • $ 3 500
  • Industry report
  • July 2014
  • by IDC

This IDC study presents both a discrete and a bundled application management services (AMS) assessment for how the top 10 worldwide AO service providers performed in 2013. Research uncovered slowing growth ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Enterprise Social and Collaborative Technologies: Canadian Purchasing Process and External Business Usage

Enterprise Social and Collaborative Technologies: Canadian Purchasing Process and External Business Usage

  • $ 3 500
  • Industry report
  • July 2014
  • by IDC

This IDC study provides an overview of Canadian usage of external-facing social and collaborative technologies in the context of the Canadian market. The content of this document is derived largely from ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Global Call Centers Industry

Global Call Centers Industry

  • $ 4 950
  • Industry report
  • July 2014
  • by Global Industry Analysts

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Western Europe Workplace and Mobility Life-Cycle Services 2013 Market Estimate and 2014-2018 Forecast

Western Europe Workplace and Mobility Life-Cycle Services 2013 Market Estimate and 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • July 2014
  • by IDC

This IDC study forecasts developments in the Western European workplace and mobility life-cycle services market and provides an analysis of the trends vendors can expect in the 2014-2018 forecast period. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Outsourcing Market in the Philippines 2014-2018

Outsourcing Market in the Philippines 2014-2018

  • $ 2 500
  • Industry report
  • June 2014
  • by Infiniti Research Limited

About the Outsourcing Market in Philippines The Philippines was a US colony from 1898 to 1946, which gives the country a heritage of being an English-speaking country. The privatization in the country ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Philippines
Enterprise Priorities in Europe

Enterprise Priorities in Europe

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Multichannel Customer Contact The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Thailand Communications Usage and Preferences by Vertical Industry 2013

Thailand Communications Usage and Preferences by Vertical Industry 2013

  • $ 3 500
  • Industry report
  • June 2014
  • by IDC

This IDC study uses results from IDC Asia/Pacific (Excluding Japan) Communications & WAN Usage Survey 2013 in identifying communications adoption, usage, and preferences, as well as spending and trends ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Thailand
Enterprise Priorities in Europe: Agent Performance Optimization

Enterprise Priorities in Europe: Agent Performance Optimization

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Europe
Enterprise Priorities in North America: Cloud Contact Center Solutions

Enterprise Priorities in North America: Cloud Contact Center Solutions

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Enterprise Priorities in Europe: Cloud Contact Center Solutions

Enterprise Priorities in Europe: Cloud Contact Center Solutions

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in Europe: Contact Center Outsourcing

Enterprise Priorities in Europe: Contact Center Outsourcing

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in North America: Contact Center Outsourcing

Enterprise Priorities in North America: Contact Center Outsourcing

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Enterprise Priorities in North America

Enterprise Priorities in North America

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : North America
Application Outsourcing Plans: Are Canadian Businesses Budgeting for Change in 2014?

Application Outsourcing Plans: Are Canadian Businesses Budgeting for Change in 2014?

  • $ 3 500
  • Industry report
  • June 2014
  • by IDC

This IDC study examines the market potential for application development and application management services for Canadian businesses, according to a recent survey data. Taken as a whole, IT services spending ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, IT Services, IT Services, Business Outsourcing
  • Countries : Canada
European Enterprise Services Survey, 2014: Datacenter Outsourcing Strategies

European Enterprise Services Survey, 2014: Datacenter Outsourcing Strategies

  • $ 4 500
  • Industry report
  • June 2014
  • by IDC

"There are a lot of opportunities for outsourcing providers," said Mette Ahorlu, research director, IDC European Services. "But competition is increasing as there are big changes in the market. More cost-efficient ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Call Centre Operation in Australia - Industry Market Research Report

Call Centre Operation in Australia - Industry Market Research Report

  • $ 965
  • Industry report
  • June 2014
  • by Ibisworld

Long distance calls: Despite demand for high quality services, outsourcing remains a threat Call Centre Operation in Australia Firms in this industry primarily answer telephone calls and relay messages ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
Worldwide and U.S. IS Outsourcing Services 2013 Vendor Shares: Top 10 Worldwide and U.S. IS Outsourcers

Worldwide and U.S. IS Outsourcing Services 2013 Vendor Shares: Top 10 Worldwide and U.S. IS Outsourcers

  • $ 3 500
  • Industry report
  • June 2014
  • by IDC

This IDC study provides a list of the top 10 IS outsourcers worldwide and in the United States in 2013, discusses which IS outsourcer firms are leading, and offers a future outlook. This study also highlights ...

  • Industries : Business Outsourcing
  • Countries : United States, World
India IT Services 2013 Analysis and 2014-2018 Forecast

India IT Services 2013 Analysis and 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • June 2014
  • by IDC

This IDC study contains data and analysis of the IT services market in India. It summarizes the major impacts indicated by IDC's qualitative and quantitative surveys conducted in 1H13 and 2H13, and presents ...

  • Industries : Business Outsourcing, IT Services, IT Services
  • Countries : India

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