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IT Outsourcing Analysis & Statistics, October 2013 (p10)

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EMEA Hosted Contact Centre Market

EMEA Hosted Contact Centre Market

  • € 3 960
  • Industry report
  • October 2013
  • by Frost & Sullivan

Robust Growth Despite Challenging Economic Conditions This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, Africa
Analysis of the Asia-Pacific Hosted Contact Center Market

Analysis of the Asia-Pacific Hosted Contact Center Market

  • € 16 000
  • Industry report
  • October 2013
  • by Frost & Sullivan

Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Asia
Vital Signs - Health Insurance Exchanges: Real-Time Analyst Insights on HIX September 2013

Vital Signs - Health Insurance Exchanges: Real-Time Analyst Insights on HIX September 2013

  • € 360
  • Industry report
  • October 2013
  • by Frost & Sullivan

Given the importance of the changes from PPACA and the creation of the health insurance marketplaces, we are providing our online Frost.com blog on HIX in collected form for the month of September fo ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Health Insurance, Business Outsourcing
  • Countries : United States
Analysis of APAC UCaaS Market

Analysis of APAC UCaaS Market

  • € 12 000
  • Industry report
  • September 2013
  • by Frost & Sullivan

Hybridization and Integration with Legacy Systems are the Key Drivers for UCaaS Adoption This research study contains the analysis of Asia-Pacific UC as a service market for 2012. It examines the drivers ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : China, Asia
Worldwide and U.S. Outsourced Document Services  2013-2017 Forecast

Worldwide and U.S. Outsourced Document Services 2013-2017 Forecast

  • € 3 600
  • Industry report
  • August 2013
  • by IDC

This IDC study covers the U.S. and worldwide outsourced document services markets, which represented a market of $16.7 billion in the United States and $38.3 billion worldwide in 2012. This market is made ...

  • Industries : Business Outsourcing
  • Countries : World, United States
Market Service 9857 segment 57: Collaborating Socially to Enhance the Customer Experience

Market Service 9857 segment 57: Collaborating Socially to Enhance the Customer Experience

  • € 1 200
  • Industry report
  • August 2013
  • by Frost & Sullivan

Social customer collaboration sites create and foster external and/or internal user communities that enable the resolution of customers’ issues, from finding information to resolving problems, and help ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Market Service 9857 segment 58: Omni-Channel Customer Care

Market Service 9857 segment 58: Omni-Channel Customer Care

  • € 1 200
  • Industry report
  • August 2013
  • by Frost & Sullivan

New customer interaction channels are accelerating the adoption of multi-channel contact center routing. But the contact center industry is moving to create an omni-channel experience where cross channel ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Perspective: IT Outsourcing in Western Europe -- A Quick Snapshot

Perspective: IT Outsourcing in Western Europe -- A Quick Snapshot

  • € 1 200
  • Industry report
  • August 2013
  • by IDC

Drawing on the retail-specific responses from the last IDC European Vertical Markets Survey of IT decision makers, this IDC Perspective provides a quick snapshot around IT outsourcing trends in the Western ...

  • Industries : Retail
  • Countries : Europe
Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure (IMS, Cloud Computing)] & Industry - Global Foreca

Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure (IMS, Cloud Computing)] & Industry - Global Foreca

  • € 4 520
  • Industry report
  • August 2013
  • by MarketsandMarkets

Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure ...

  • Industries : Business Outsourcing, IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, United States, North America
Solutionary: Building Situational Awareness into  Managed Security Services

Solutionary: Building Situational Awareness into Managed Security Services

  • € 2 800
  • Industry report
  • August 2013
  • by IDC

This IDC Vendor Profile analyzes Solutionary, a rapidly growing company that provides managed security services to enterprise and midmarket companies, and reviews key success factors: go-to-market strategy, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On

Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On

  • € 1 200
  • Industry report
  • August 2013
  • by Frost & Sullivan

The BPO value proposition, once centered around labor arbitrage, right-shoring and economies of scale, is changing. Consumer buying patterns and behaviors are changing as well. Meanwhile, service providers ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia
Brazil’s Contact Center Outsourcing Services Market 2013

Brazil’s Contact Center Outsourcing Services Market 2013

  • € 3 160
  • Industry report
  • July 2013
  • by Frost & Sullivan

Contact Centers Moving Beyond Traditional Customer Service The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Brazil
Infosys Business Process Outsourcing Services:  Enabling Customers to Transform and Adapt

Infosys Business Process Outsourcing Services: Enabling Customers to Transform and Adapt

  • € 3 600
  • Industry report
  • July 2013
  • by IDC

This IDC Vendor Profile outlines and evaluates the overall BPO services and procurement BPO services provided by Infosys BPO. The BPO business details as outlined in this document are provided by Infosys ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : India
The 2013-2018 World Outlook for Voice and Speech Recognition Software

The 2013-2018 World Outlook for Voice and Speech Recognition Software

  • € 636
  • Industry report
  • July 2013
  • by ICON Group

This report does not cover the individual items, but rather the aggregate level of demand across all items within the category. Description This econometric study covers the world outlook for Voice and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
On-Demand Contact Center Providers  Profile Series: LiveOps

On-Demand Contact Center Providers Profile Series: LiveOps

  • € 2 800
  • Industry report
  • June 2013
  • by IDC

This IDC Vendor Profile highlights LiveOps, an on-demand contact center and customer care BPO service provider.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Arise Virtual Solutions: Using Flexible Staffing  to Drive Business Outcomes in the Contact Center

Arise Virtual Solutions: Using Flexible Staffing to Drive Business Outcomes in the Contact Center

  • € 400
  • Industry report
  • June 2013
  • by IDC

This IDC Insight includes IDC's observations of Arise Virtual Solutions' business model as it relates to client demand for seasonality and flexibility.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Western Europe CRM Application Vendor Shares, 2012

Western Europe CRM Application Vendor Shares, 2012

  • € 2 800
  • Industry report
  • June 2013
  • by IDC

This IDC study presents in-depth analysis of the Western European market for CRM applications, with all data reported in constant dollars. The study ranks the largest vendors by functional markets (contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Advertising and Marketing, Marketing, Marketing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center, Consumer Services
  • Countries : Europe
Indonesia UC, Collaboration, and Videoconferencing Survey 2012: Communications Usage and Preferences by Vertical Industry

Indonesia UC, Collaboration, and Videoconferencing Survey 2012: Communications Usage and Preferences by Vertical Industry

  • € 2 800
  • Industry report
  • June 2013
  • by IDC

This IDC study discusses and highlights major trends and issues in the adoption and usage of unified communications (UC), collaboration, and videoconferencing by Indonesia enterprises in every vertical ...

  • Industries : Telecom
  • Countries : Indonesia
Worldwide CRM Applications 2013-2017 Forecast  and 2012 Vendor Shares: A Stable Market in a Period  of Renewal

Worldwide CRM Applications 2013-2017 Forecast and 2012 Vendor Shares: A Stable Market in a Period of Renewal

  • € 3 920
  • Industry report
  • June 2013
  • by IDC

This IDC study provides an updated market sizing for the worldwide CRM applications market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a 5-yea ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Australia IT Outsourcing Services 2012-2017  Forecast and Analysis

Australia IT Outsourcing Services 2012-2017 Forecast and Analysis

  • € 3 600
  • Industry report
  • May 2013
  • by IDC

This IDC study presents an analysis of Australia's IT outsourcing services market. ITO remains the largest macro market by revenue terms in the Australian IT services market and is forecast to grow from ...

  • Industries : Business Outsourcing
  • Countries : Australia
Canadian Application Outsourcing Services  2013-2017 Forecast

Canadian Application Outsourcing Services 2013-2017 Forecast

  • € 3 600
  • Industry report
  • May 2013
  • by IDC

This IDC study examines the application outsourcing services market and provides a forecast for the period from 2013 to 2017. The application outsourcing services market in Canada continues to grow, posting ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Worldwide and U.S. Business Process Outsourcing Services 2013-2017 Forecast: Time for Customers  to Reap the Emerging Benefits of Transformative  and Agile BPO Services

Worldwide and U.S. Business Process Outsourcing Services 2013-2017 Forecast: Time for Customers to Reap the Emerging Benefits of Transformative and Agile BPO Services

  • € 3 600
  • Industry report
  • May 2013
  • by IDC

This IDC study provides IDC's forecast for the worldwide and U.S. business process outsourcing (BPO) market by key horizontals for the 2013-2017 forecast period. This study highlights key assumptions and ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, United States
Business Strategy: IT Outsourcing, Cloud Computing, Big Data, and Social Media: The Situation in the Nordic Retail Industry

Business Strategy: IT Outsourcing, Cloud Computing, Big Data, and Social Media: The Situation in the Nordic Retail Industry

  • € 3 600
  • Industry report
  • April 2013
  • by IDC

This IDC Retail Insights study focuses on the key IT trends that are impacting on the Nordic retail industry, namely: IT outsourcing, cloud computing, Big Data, and social media. This report leverages ...

  • Industries : Retail, Hosting, Hosting, Software, IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Denmark, Finland, Norway, Sweden
TCS Business Process Outsourcing Services:  In Pursuit of Excellence

TCS Business Process Outsourcing Services: In Pursuit of Excellence

  • € 2 800
  • Industry report
  • April 2013
  • by IDC

This IDC Vendor Profile outlines and evaluates the business process outsourcing (BPO) services provided by Tata Consultancy Services (TCS). The BPO business information details as outlined in the document ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
Buyer Conversation: Converged Solutions via Collaboration Platform Is the New Megatrend

Buyer Conversation: Converged Solutions via Collaboration Platform Is the New Megatrend

  • € 2 800
  • Industry report
  • April 2013
  • by IDC

This IDC Buyer Case Study reviews the recent conversation IDC had with Capgemini China in relation to its experiences with its convergence solution provider, Alcatel-Lucent Enterprise (ALU). This study ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : China
UK Outsourced Contact Centres: Market insight report

UK Outsourced Contact Centres: Market insight report

  • € 994
  • Industry report
  • March 2013
  • by Apex Insight

The contact centre industry is relatively young. It grew rapidly over the past couple of decades but has been impacted by recent, less certain, economic conditions. Its working practices have continued ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United Kingdom
Defense ICT Spending in the UK to 2016/17 - Services Market

Defense ICT Spending in the UK to 2016/17 - Services Market

  • € 640
  • Industry report
  • February 2013
  • by Kable

Synopsis/b> This report is based on Kable’s detailed, bottom-up research and analysis of the UK public sector’s spend on ICT and our five-year forecasts at a product and sector level. Summary This ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Policing/Justice ICT Spending in the UK to 2016/17 - Services Market

Policing/Justice ICT Spending in the UK to 2016/17 - Services Market

  • € 640
  • Industry report
  • February 2013
  • by Kable

Synopsis/b> This report is based on Kable’s detailed, bottom-up research and analysis of the UK public sector’s spend on ICT and our five-year forecasts at a product and sector level. Summary This ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Transport ICT Spending in the UK to 2016/17 - Services Market

Transport ICT Spending in the UK to 2016/17 - Services Market

  • € 640
  • Industry report
  • February 2013
  • by Kable

Synopsis This report is based on Kable’s detailed, bottom-up research and analysis of the UK public sector’s spend on ICT and our five-year forecasts at a product and sector level. Summary This report ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Education ICT Spending in the UK to 2016/17 - Services Market

Education ICT Spending in the UK to 2016/17 - Services Market

  • € 640
  • Industry report
  • February 2013
  • by Kable

Synopsis This report is based on Kable’s detailed, bottom-up research and analysis of the UK public sector’s spend on ICT and our five-year forecasts at a product and sector level. Summary This report ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom

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