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IT Outsourcing Analysis & Statistics, May 2014 (p10)

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Worldwide and U.S. Outsourced Customer Care Services 2014-2018 Forecast

Worldwide and U.S. Outsourced Customer Care Services 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • May 2014
  • by IDC

This IDC study provides IDC's forecast for the worldwide outsourced customer care services market for 2014-2018. This study highlights key assumptions and drivers that are creating changes and driving ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
Worldwide and U.S. Business Process Outsourcing Services 2014-2018 Forecast: Automation and Analytics Will Enable Differentiation

Worldwide and U.S. Business Process Outsourcing Services 2014-2018 Forecast: Automation and Analytics Will Enable Differentiation

  • $ 4 500
  • Industry report
  • May 2014
  • by IDC

This IDC study provides IDC's forecast for the worldwide and U.S. business process outsourcing (BPO) market by key horizontals for the 2014-2018 forecast period. This study highlights key assumptions and ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States, World
Canadian Application Outsourcing Services 2014-2018 Forecast

Canadian Application Outsourcing Services 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • May 2014
  • by IDC

This IDC study examines the application outsourcing services market and provides a forecast for the period from 2014 to 2018. The forecast for application outsourcing services in Canada continues to increase, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Vendor Assessment: Strategic Sourcing and Procurement Applications for Direct Materials in Manufacturing Vendor Landscape

Vendor Assessment: Strategic Sourcing and Procurement Applications for Direct Materials in Manufacturing Vendor Landscape

  • $ 4 500
  • Industry report
  • April 2014
  • by IDC

This IDC Manufacturing Insights report looks at the subject of sourcing and procurement of direct materials for manufacturing. It considers the role of sourcing and procurement in risk mitigation and includes ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Analysis of the Global Contact Center and Office Headset Market

Analysis of the Global Contact Center and Office Headset Market

  • $ 4 950
  • Industry report
  • April 2014
  • by Frost & Sullivan

This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

  • $ 10 000
  • Industry report
  • February 2014
  • by Frost & Sullivan

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation Growth in the Mexican contact center outsourcing services market is expected to be driven by local business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Mexico, Caribbean
Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

  • $ 2 450
  • Industry report
  • February 2014
  • by Frost & Sullivan

Improving Business Productivity Quickly and at a Lower Cost Executive Summary - The cloud-hosted model enables contact centers to be more productive, offering better service to clients with reduced capital ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Cisco talks About Its Collaboration Portfolio at C-Scape EMEAR 2014

Cisco talks About Its Collaboration Portfolio at C-Scape EMEAR 2014

  • $ 500
  • Industry report
  • February 2014
  • by IDC

This IDC Flash provides select information from this year's Cisco C-Scape EMEAR event held in Bedfont Lakes on January 14-16, 2014. The material is selected with special regard to unified communications ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Contact Center's Customer Experience in Brazil 

Contact Center's Customer Experience in Brazil 

  • $ 1 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

An Overview of the Market’s Current Scenario and Recommendations for Companies on Customer Experience Management Executive Summary •The contact center’s customer experience in Brazil currently has ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Brazil
Update on the Contact Center Outsourcing Services Market in Latin America

Update on the Contact Center Outsourcing Services Market in Latin America

  • $ 1 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

Domestic Business Drives Growth in a Highly Concentrated Market Executive Summary •The Latin American contact center outsourcing services market attained revenue of $xx billion in 2013 as a result of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
U.S. Hosted and On-Demand Contact Center Services 2014-2018 Forecast: Customer Experience Driving Contact Center Interactions to the Cloud

U.S. Hosted and On-Demand Contact Center Services 2014-2018 Forecast: Customer Experience Driving Contact Center Interactions to the Cloud

  • $ 4 500
  • Industry report
  • February 2014
  • by IDC

This IDC study provides IDC's forecast for the hosted and on-demand contact center services market for 2014-2018. This study highlights key assumptions and drivers that are creating changes and driving ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
IBM MSS: Vendor Agnostic, Custom, and Off the Shelf

IBM MSS: Vendor Agnostic, Custom, and Off the Shelf

  • $ 3 500
  • Industry report
  • February 2014
  • by IDC

This IDC Vendor Profile analyzes IBM, a global provider of managed security services to large, complex, and globally distributed organizations, and it reviews key success factors: go-to-market strategy, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Gruppo Hera%s Forward-Thinking Integrated Multicommodity Remote Control Center

Gruppo Hera%s Forward-Thinking Integrated Multicommodity Remote Control Center

  • $ 5 250
  • Industry report
  • February 2014
  • by IDC

In 2008, Gruppo Hera, created from the merger of 12 utility companies operating in the Italian region of Emilia Romagna, undertook an extensive centralization and consolidation effort to unify seven control ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, Italy, Africa
AT&T Managed Security Services Offers

AT&T Managed Security Services Offers "Defense in Depth"

  • $ 3 500
  • Industry report
  • February 2014
  • by IDC

This IDC Vendor Profile analyzes AT&T Managed Security Services (MSS) and reviews key success factors: go-to-market strategy, security and compliance platform, monitored/managed technologies, and supported ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Business Process Outsourcing in Australia - Industry Market Research Report

Business Process Outsourcing in Australia - Industry Market Research Report

  • $ 965
  • Industry report
  • January 2014
  • by Ibisworld

Source of competition: Offshoring and cloud computing to slightly dent demand in otherwise resilient industry Business Process Outsourcing in Australia This industry provides a range of third-party outsourcing ...

  • Industries : Business Outsourcing
  • Countries : Australia
Other Business Services in Australia: ISIC 7499

Other Business Services in Australia: ISIC 7499

  • $ 657
  • Industry report
  • January 2014
  • by Euromonitor International

Euromonitor International's Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Australia
Big Data Applications in the Contact Center:  Opportunities and Challenges

Big Data Applications in the Contact Center:  Opportunities and Challenges

  • $ 1 500
  • Industry report
  • January 2014
  • by Frost & Sullivan

Untapped Sources of Data Promise Hyper Intelligence for Customer Service Big Data, a hot business topic these days, is emphasized on a myriad of web sites of solution providers in the contact center space, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Software, Internet Business, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Digital Marketing Services: Collision Course of  Service Providers

Digital Marketing Services: Collision Course of Service Providers

  • $ 500
  • Industry report
  • December 2013
  • by IDC

This IDC Insight discusses the changing buyer needs due to digital media, an overview of BPO and application services relating to marketing, and guidance for providers in the digital marketing space.

  • Industries : Advertising and Marketing, Marketing, Marketing, IT Outsourcing, IT Outsourcing, IT Outsourcing
Western Europe Managed Security Services, Top 20 Vendors in 2012

Western Europe Managed Security Services, Top 20 Vendors in 2012

  • $ 500
  • Industry report
  • December 2013
  • by IDC

This IDC Update presents IDC's Western European managed security services (MSS) top 20 revenue ranking tables for 2012.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Trustwave: Solutions and Services for Security  and Compliance

Trustwave: Solutions and Services for Security and Compliance

  • $ 3 500
  • Industry report
  • December 2013
  • by IDC

This IDC Vendor Profile analyzes Trustwave, which offers bundles of managed security services that are suitable for businesses ranging in size from small retail shops to Fortune 100 enterprises. Key success ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Worldwide Contact Center Applications  2012 Vendor Shares

Worldwide Contact Center Applications 2012 Vendor Shares

  • $ 3 000
  • Industry report
  • December 2013
  • by IDC

This IDC study examines the contact center applications market for the period from 2010 to 2012. Revenue and market share of the leading vendors are provided for 2012. "The underpinnings that the contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Global Managed Security Services Market

Global Managed Security Services Market

  • $ 4 950
  • Industry report
  • December 2013
  • by Frost & Sullivan

Regulatory Compliance and Advanced Threat Protection Induce Organizations to Outsource Security The global managed security services market continues to grow at double-digit rates. An increasingly complex ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, Europe, Africa
Opportunities in a Mature Contact Center Market

Opportunities in a Mature Contact Center Market

  • $ 1 500
  • Industry report
  • December 2013
  • by Frost & Sullivan

Growth in Hosted ACD, Chat, and Integration with UC Systems Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States, North America
Managed Security Services Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2013 - 2019

Managed Security Services Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2013 - 2019

  • $ 5 795
  • Industry report
  • November 2013
  • by Transparency Market Research

This report analyzes managed security services market on a global basis, covering further detailed information into various sub-segments. It also provides cross-sectional analysis of the market based on ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Cisco Collaboration -- Driving Simplification Through Software

Cisco Collaboration -- Driving Simplification Through Software

  • $ 1 500
  • Industry report
  • November 2013
  • by IDC

This IDC Flash provides key takeaways from the Cisco Collaboration Summit, which took place from October 22 to 24, 2013, for partners, consultants, and analysts. Cisco's collaboration suite covers the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Business Process Outsourcing (BPO) Providers -- Aligning Big Data and Analytics Capabilities with Customer Buying Preferences and Expectations

Business Process Outsourcing (BPO) Providers -- Aligning Big Data and Analytics Capabilities with Customer Buying Preferences and Expectations

  • $ 2 500
  • Industry report
  • November 2013
  • by IDC

This IDC Insight documents anecdotal customer feedback with reference to customers' experiences and opinions when buying outsourced big data and analytics services in conjunction with BPO services. This ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Profile of 12 Leading Canadian Managed Security  Services Providers

Profile of 12 Leading Canadian Managed Security Services Providers

  • $ 3 500
  • Industry report
  • October 2013
  • by IDC

This IDC study profiles 12 MSSPs competing in the Canadian market and provides market research on customer preference with respect to provider type and services used. The research covers players that are ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Profile of 12 Leading Canadian Managed Security  Services Providers

Profile of 12 Leading Canadian Managed Security Services Providers

  • $ 3 500
  • Industry report
  • October 2013
  • by IDC

This IDC study profiles 12 MSSPs competing in the Canadian market and provides market research on customer preference with respect to provider type and services used. The research covers players that are ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Telemarketing & Call Centers in the US - Industry Risk Rating Report

Telemarketing & Call Centers in the US - Industry Risk Rating Report

  • $ 1 020
  • Industry report
  • October 2013
  • by Ibisworld

IBISWORLD INDUSTRY RISK RATINGS REPORT This is the replacement for IBISWorld's March 2013 edition of Telemarketing & Call Centers in the US Industry Risk Ratings Report. Industry Risk Ratings Synopsis ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Japan Outsourced Document Services 2013-2017  Forecast and 2012 Analysis

Japan Outsourced Document Services 2013-2017 Forecast and 2012 Analysis

  • $ 5 000
  • Industry report
  • October 2013
  • by IDC

This IDC study, which is a translation of the Japanese document IDC #J13080104, presents a summary of the revenue performance of the Japan outsourced document services market in 2012 and market forecast ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Japan

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