IT Outsourcing Industry Analysis and Statistics (since 2008

IntroductionThis databook provides an insight into spending into core contact center technologies in Canada. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as contac ...

Industries : Call Center

Contact Centre Markets and Technologies Forecast in China to 2013

$ 895
March 2009

IntroductionThis databook provides an insight into spending into core contact center technologies in China. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as contact ...

Industries : Call Center

Contact Centre Markets and Technologies Forecast in France to 2013

$ 895
March 2009

IntroductionThis databook provides an insight into spending into core contact center technologies in France. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as contac ...

Industries : Call Center

Contact Centre Markets and Technologies Forecast in Germany to 2013

$ 895
March 2009

IntroductionThis databook provides an insight into spending into core contact center technologies in Germany. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as conta ...

Industries : Call Center

Contact Centre Markets and Technologies Forecast in Italy to 2013

$ 895
March 2009

IntroductionThis databook provides an insight into spending into core contact center technologies in Italy. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as contact ...

Industries : Call Center

Contact Centre Markets and Technologies Forecast in Japan to 2013

$ 895
March 2009

IntroductionThis databook provides an insight into spending into core contact center technologies in Japan. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as contact ...

Industries : Call Center

Contact Centre Markets and Technologies Forecast in Mexico to 2013

$ 895
March 2009

IntroductionThis databook provides an insight into spending into core contact center technologies in Mexico. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as contac ...

Industries : Call Center

Contact Centre Markets and Technologies Forecast in Nordics to 2013

$ 895
March 2009

IntroductionThis databook provides an insight into spending into core contact center technologies in Nordics. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as conta ...

Industries : Call Center

Contact Centre Markets and Technologies Forecast in Russia to 2013

$ 895
March 2009

IntroductionThis databook provides an insight into spending into core contact center technologies in Russia. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as contac ...

Industries : Call Center

Contact Centre Markets and Technologies Forecast in Spain to 2013

$ 895
March 2009

IntroductionThis databook provides an insight into spending into core contact center technologies in Spain . It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as contac ...

Industries : Call Center

Contact Centre Markets and Technologies Forecast in Argentina to 2013

$ 895
March 2009

IntroductionThis databook provides an insight into spending into core contact center technologies in Argentina. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as con ...

Industries : Call Center

Contact Centre Markets and Technologies Forecast in the UK to 2013

$ 895
March 2009

IntroductionThis databook provides an insight into spending into core contact center technologies in the UK. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as contac ...

Industries : Call Center

Contact Centre Markets and Technologies Forecast in the US to 2013

$ 895
March 2009

IntroductionThis databook provides an insight into spending into core contact center technologies in the US. It forecasts contact center spending by technology, size band, and vertical market from 2008 to 2013.Scope*This databook sizes the market for contact center agent positions, as well as contac ...

Industries : Call Center

The rise of offshore BPO

$ 980
March 2009

This report tracks the rise of the offshore BPO phenomenon, analysing the make-up of the current outsourced market and competitive landscape of vendors in the context of a globalising services market faced with global recessionary pressures. ...

Industries : IT Outsourcing

Does the Obama 'Buy American' Plan Signal Problems for Offshore Outsourcing? (Analyst Opinion)

$ 150
March 2009

IntroductionThis piece discusses the possibilities of the Obama administration implementing legislation that could impede the ability of outsourced contact center vendors to deliver services to American end-users from overseas.Scope*The Obama 'Buy American' plan has the potential to worry outsource ...

Industries : IT Outsourcing

Will Border Violence Hurt Offshore Outsourcing Into Mexico? (Anlyst Opinion)

$ 150
March 2009

IntroductionThis analyst opinion discusses the possible effect of recent border violence on the Mexican outsourcing sector. In addition, it highlights the value that investors may be able to recoup from this market over the long termScope*An analysis of the border violence in Mexico and the impact o ...

Industries : IT Outsourcing

Market Trends 2008: project services and application-led outsourcing

$ 1 495
March 2009

The rosy view of the UK project services and application-led outsourcing market in 2007 has been overshadowed in 2008 by the macroeconomic slowdown. Constrained capital expenditure is driving a cost-cutting agenda that will see slower growth to 2012. ...

Industries : IT Outsourcing

UK Market Trends: business process outsourcing

$ 995
March 2009

The combination of economic concerns on the buyers' side and risk aversion on that of the supplier has created a challenging conundrum for BPO deal makers. ...

Industries : IT Outsourcing

Managing outsourced contact center functions during the economic slowdown (Strategic Focus)

$ 3 395
March 2009

IntroductionA strategic blueprint designed to help outsourced contact center players navigate their horizontal function mix through the current recessionary period.Scope*A description of current market trends related to the delivery of customer service, marketing & sales, technical support and debt ...

Industries : IT Outsourcing

Market research Outsourcing - Buyer Survey

$ 675
February 2009

Market research service providers have been gaining prominence in the market research value chain. The offshorable industry for market research is estimated at $4 billion in 2006. ValueNotes buyer survey helps to understand the buyer perceptions, opinions and experiences on outsourcing in the market ...

Industries : IT Outsourcing

EMPLOYMENT & RECRUITMENT AGENCIES in France

$ 839
February 2009
522 pages

The Plimsoll Portfolio Analysis - EMPLOYMENT & RECRUITMENT AGENCIES is a comprehensive evaluation of the French market. The revised and updated 2008 edition analyses the financial performance of each of the companies important to the success of your business. Using the most up to date information av ...

Industries : IT Outsourcing, Human Resources | Countries : France

Call Centres in UK

$ 839
February 2009
370 pages

The Plimsoll Portfolio Analysis - Call Centres is a comprehensive evaluation of the UK market. The revised and updated 2008 edition analyses the financial performance of the companies important to the success of your business. Using the most up to date information available, the analysis is ideal bo ...

Industries : Call Center | Countries : United Kingdom

Facilities Management in UK

$ 839
February 2009
510 pages

The Plimsoll Portfolio Analysis - Facilities Management is a comprehensive evaluation of the UK market. The revised and updated 2007 edition analyses the financial performance of the companies important to the success of your business. Using the most up to date information available, the analysis is ...

Industries : IT Outsourcing | Countries : United Kingdom

Facilities Management in UK

$ 839
February 2009
540 pages

Industries : IT Outsourcing | Countries : United Kingdom

Ski Slopes & Centres in UK

$ 839
February 2009
100 pages

The Plimsoll Portfolio Analysis - Ski Slopes & Centres is a comprehensive evaluation of the UK market. The revised and updated 2008 edition analyses the financial performance of the companies important to the success of your business. Using the most up to date information available, the analysis is ...

Industries : Call Center | Countries : United Kingdom

Testing services: an opportunity when budgets are tight?

$ 1 100
February 2009

The market for testing services will continue to grow to 2013, but not at rates experienced over recent years. Outsourced testing will outpace in-house testing due to outsourcing's greater cost takeout, speed-to-market and quality. ...

Industries : IT Outsourcing

Re-compete outsourcing contracts for maximum gain

$ 400
January 2009
6 pages

John Gorrell, Principal Consultant at Orbys, believes that CIOs can target savings of at least 15?25% on their existing contract costs while securing enhanced service and innovation commitments. ...

Industries : IT Outsourcing

Dual Value Offer of Market Research Outsourcing Reports

$ 1 020
January 2009

The Indian MRO space is experiencing a phase of rapid growth over the last few years. Newer services have been added to the offshored list, many new vendors have emerged and several existing vendors have developed greater capabilities.Market research service providers have been gaining prominence in ...

Industries : IT Outsourcing

Atos Origin

$ 400
January 2009
13 pages

Atos needs to deliver better organic growth and profitability to justify the continued interest in the organisation by its major shareholders. However, as we enter an economic recession this is only going to get tougher to achieve. ...

Industries : IT Outsourcing

TietoEnator

$ 600
January 2009
15 pages

TietoEnator is a historically well-run and highly focused IT services player with a strong presence in the Nordic region. It has a clear focus on a well-defined series of vertical markets, in which it has built up considerable domain expertise. ...

Industries : IT Outsourcing

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