IT Outsourcing Analysis & Statistics, June 2014 (p3)

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Enterprise Priorities in Europe: Agent Performance Optimization

Enterprise Priorities in Europe: Agent Performance Optimization

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Europe
Enterprise Priorities in North America

Enterprise Priorities in North America

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : North America
Call Centre Operation in Australia - Industry Market Research Report

Call Centre Operation in Australia - Industry Market Research Report

  • $ 965
  • Industry report
  • June 2014
  • by Ibisworld

Long distance calls: Despite demand for high quality services, outsourcing remains a threat Call Centre Operation in Australia Firms in this industry primarily answer telephone calls and relay messages ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
The Philippines BPO Industry

The Philippines BPO Industry

  • $ 450
  • Industry report
  • June 2014
  • by Dion Global Solutions

This market research report offers a perspective on the actual market situation, trends and future outlook for BPO Industry in The Philippines. The study provides essential market information for decision-makers ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Philippines
IT Outsourcing Market in Belarus 2014-2018

IT Outsourcing Market in Belarus 2014-2018

  • $ 2 500
  • Industry report
  • June 2014
  • by Infiniti Research Limited

About IT Outsourcing Market in Belarus Belarus is often considered as the final frontier of Europe. The privatization that has taken place in the country in recent times has led to a wave of investment. ...

  • Industries : Business Outsourcing
  • Countries : Belarus
Global R&D Outsourcing Market 2014-2018.pdf

Global R&D Outsourcing Market 2014-2018.pdf

  • $ 2 500
  • Industry report
  • May 2014
  • by Infiniti Research Limited

About Global R&D Outsourcing Market R&D Outsourcing refers to the outsourcing of specific R&D services to third-party service providers such as designing, prototyping, testing, and manufacturing and sales. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Global RCM Outsourcing Market in the Healthcare Sector 2014-2018

Global RCM Outsourcing Market in the Healthcare Sector 2014-2018

  • $ 2 500
  • Industry report
  • May 2014
  • by Infiniti Research Limited

About RCM Outsourcing in the Healthcare Sector Healthcare service providers have long since deployed automated systems to address RCM processes. Legacy IT applications have outdated technology platforms ...

  • Industries : Healthcare
  • Countries : World
Global Human Resource Outsourcing Market 2014-2018

Global Human Resource Outsourcing Market 2014-2018

  • $ 2 500
  • Industry report
  • May 2014
  • by Infiniti Research Limited

About Human Resources Outsourcing HRO refers to the outsourcing of one or more HR functions by other businesses or organizations in order to reduce labor costs and maximize efficiency. The objective of ...

  • Industries : Human Resources
  • Countries : World
Growth Opportunities in the Canadian Professional Headset Market

Growth Opportunities in the Canadian Professional Headset Market

  • $ 1 500
  • Industry report
  • May 2014
  • by Frost & Sullivan

A Region with High Growth Potential for Professional Headsets The Canadian contact centre and office (CC&O) professional headsets market is one of the 10 most attractive markets in the world, in terms ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Global Intelligent Virtual Assistant Market 2014-2018

Global Intelligent Virtual Assistant Market 2014-2018

  • $ 2 500
  • Industry report
  • April 2014
  • by Infiniti Research Limited

About IVAs An IVA is a customized automated digital character, such as an avatar or a 3D animated persona, which provides information and service assistance to customers. An IVA provides assistance on ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Analysis of the Global Contact Center and Office Headset Market

Analysis of the Global Contact Center and Office Headset Market

  • $ 6 000
  • Industry report
  • April 2014
  • by Frost & Sullivan

This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Other Business Services in Turkey: ISIC 7499

Other Business Services in Turkey: ISIC 7499

  • $ 599
  • Industry report
  • March 2014
  • by Euromonitor International

Euromonitor International's Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : Turkey
Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)

Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)

  • $ 4 650
  • Industry report
  • March 2014
  • by MarketsandMarkets

The speech analytics market analysis consists of various types of solutions and services, applications, deployment types, organization size, verticals, and regions. The overall market size is found by ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, United States
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

  • $ 10 000
  • Industry report
  • February 2014
  • by Frost & Sullivan

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation Growth in the Mexican contact center outsourcing services market is expected to be driven by local business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Mexico, Caribbean
Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

  • $ 3 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

Improving Business Productivity Quickly and at a Lower Cost Executive Summary - The cloud-hosted model enables contact centers to be more productive, offering better service to clients with reduced capital ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Update on the Contact Center Outsourcing Services Market in Latin America

Update on the Contact Center Outsourcing Services Market in Latin America

  • $ 1 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

Domestic Business Drives Growth in a Highly Concentrated Market Executive Summary •The Latin American contact center outsourcing services market attained revenue of $xx billion in 2013 as a result of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Contact Center's Customer Experience in Brazil 

Contact Center's Customer Experience in Brazil 

  • $ 1 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

An Overview of the Market’s Current Scenario and Recommendations for Companies on Customer Experience Management Executive Summary •The contact center’s customer experience in Brazil currently has ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Brazil
Business Process Outsourcing in Australia - Industry Market Research Report

Business Process Outsourcing in Australia - Industry Market Research Report

  • $ 965
  • Industry report
  • January 2014
  • by Ibisworld

Source of competition: Offshoring and cloud computing to slightly dent demand in otherwise resilient industry Business Process Outsourcing in Australia This industry provides a range of third-party outsourcing ...

  • Industries : Business Outsourcing
  • Countries : Australia
Global Document Outsourcing Market 2014-2018

Global Document Outsourcing Market 2014-2018

  • $ 2 500
  • Industry report
  • January 2014
  • by Infiniti Research Limited

TechNavio's analysts forecast the Global Document Outsourcing market to grow at a CAGR of 5.25 percent over the period 2013-2018. One of the key factors contributing to this market growth is the increasing ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Healthcare BPO Market Payer (Claims Processing, HR Services, Finance & Accounts), Provider (Medical Billing & Coding) & Pharmaceutical (Clinical Trial, Contract Manufacturing, & Non-Clinical Services) - Trends & Forecasts (2013 - 2018)

Healthcare BPO Market Payer (Claims Processing, HR Services, Finance & Accounts), Provider (Medical Billing & Coding) & Pharmaceutical (Clinical Trial, Contract Manufacturing, & Non-Clinical Services) - Trends & Forecasts (2013 - 2018)

  • $ 4 650
  • Industry report
  • January 2014
  • by MarketsandMarkets

Business Process Outsourcing (BPO) has emerged as an important service offering in the healthcare industry; rapid growth in the global healthcare industry has fueled the growth of the healthcare BPO market. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Healthcare
2014 Worldwide Telemarketing Services Industry-Industry & Market Report

2014 Worldwide Telemarketing Services Industry-Industry & Market Report

  • $ 299
  • Industry report
  • December 2013
  • by Barnes Reports

The 2014 Worldwide Telemarketing Services Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. NEW fo ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Global Medical Device Manufacturing Services Outsourcing Market 2014-2018

Global Medical Device Manufacturing Services Outsourcing Market 2014-2018

  • $ 2 000
  • Industry report
  • December 2013
  • by Infiniti Research Limited

TechNavio's analysts forecast the Global Medical Device Manufacturing Services Outsourcing market to grow at a CAGR of 11.86 percent over the period 2013-2018. One of the key factors contributing to this ...

  • Industries : Medical Devices, Manufacturing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Opportunities in a Mature Contact Center Market

Opportunities in a Mature Contact Center Market

  • $ 1 500
  • Industry report
  • December 2013
  • by Frost & Sullivan

Growth in Hosted ACD, Chat, and Integration with UC Systems Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States, North America
D & M Telemarketing Public Ltd (TLM) - Financial and Strategic SWOT Analysis Review

D & M Telemarketing Public Ltd (TLM) - Financial and Strategic SWOT Analysis Review

  • $ 300
  • Company report
  • November 2013
  • by Global Data

Summary This comprehensive SWOT profile of D & M Telemarketing Public Ltd provides you an in-depth strategic analysis of the company’s businesses and operations. The profile has been compiled by GlobalData ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Telemarketing & Call Centers in the US - Industry Risk Rating Report

Telemarketing & Call Centers in the US - Industry Risk Rating Report

  • $ 1 020
  • Industry report
  • October 2013
  • by Ibisworld

IBISWORLD INDUSTRY RISK RATINGS REPORT This is the replacement for IBISWorld's March 2013 edition of Telemarketing & Call Centers in the US Industry Risk Ratings Report. Industry Risk Ratings Synopsis ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
The Sophisticated Virtual Agent

The Sophisticated Virtual Agent

  • $ 1 500
  • Industry report
  • October 2013
  • by Frost & Sullivan

The focus of this Market Insight is the use of speech or text-driven agents as a supplement to or replacement for live agents in the contact center. Interactive Voice Response systems (IVR) and other self-service ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Global Finance and Accounting BPO Market 2012-2016

Global Finance and Accounting BPO Market 2012-2016

  • $ 2 500
  • Industry report
  • October 2013
  • by Infiniti Research Limited

TechNavio's analysts forecast the Global Finance and Accounting BPO market to grow at a CAGR of 8.04 percent over the period 2012-2016. One of the key factors contributing to this market growth is the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Call centres in Italy

Call centres in Italy

  • $ 3 500
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the Call centres Italian market and its competitors: market trends, SWOT and key success factors analysis, major companies performance indicators (total turnover, secto ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Overview

Call centres in Italy - Overview

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides an overview of the Call centres Italian market and its competitors: key sector data by segment, major recent trends, supply and demand evolution and their main drivers, market leaders, ...

  • Industries : Call Center, Call Center, Call Center, Call Center, Solution Integration, Solution Integration
  • Countries : Italy
Call centres in Italy - Sector environment

Call centres in Italy - Sector environment

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides information on the sector environment of the Call centres Italian market: detailed data on the sector by segment, market trends and its main drivers, competitive forces and their impact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy

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