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IT Outsourcing Analysis & Statistics, February 2014 (p4)

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Contact Center's Customer Experience in Brazil 

Contact Center's Customer Experience in Brazil 

  • $ 1 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

An Overview of the Market’s Current Scenario and Recommendations for Companies on Customer Experience Management Executive Summary •The contact center’s customer experience in Brazil currently has ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Brazil
Business Process Outsourcing in Australia - Industry Market Research Report

Business Process Outsourcing in Australia - Industry Market Research Report

  • $ 965
  • Industry report
  • January 2014
  • by Ibisworld

Source of competition: Offshoring and cloud computing to slightly dent demand in otherwise resilient industry Business Process Outsourcing in Australia This industry provides a range of third-party outsourcing ...

  • Industries : Business Outsourcing
  • Countries : Australia
Healthcare BPO Market Payer (Claims Processing, HR Services, Finance & Accounts), Provider (Medical Billing & Coding) & Pharmaceutical (Clinical Trial, Contract Manufacturing, & Non-Clinical Services) - Trends & Forecasts (2013 - 2018)

Healthcare BPO Market Payer (Claims Processing, HR Services, Finance & Accounts), Provider (Medical Billing & Coding) & Pharmaceutical (Clinical Trial, Contract Manufacturing, & Non-Clinical Services) - Trends & Forecasts (2013 - 2018)

  • $ 4 650
  • Industry report
  • January 2014
  • by MarketsandMarkets

Business Process Outsourcing (BPO) has emerged as an important service offering in the healthcare industry; rapid growth in the global healthcare industry has fueled the growth of the healthcare BPO market. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Healthcare
2014 Worldwide Telemarketing Services Industry-Industry & Market Report

2014 Worldwide Telemarketing Services Industry-Industry & Market Report

  • $ 299
  • Industry report
  • December 2013
  • by Barnes Reports

The 2014 Worldwide Telemarketing Services Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. NEW fo ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Global Medical Device Manufacturing Services Outsourcing Market 2014-2018

Global Medical Device Manufacturing Services Outsourcing Market 2014-2018

  • $ 2 000
  • Industry report
  • December 2013
  • by Infiniti Research Limited

TechNavio's analysts forecast the Global Medical Device Manufacturing Services Outsourcing market to grow at a CAGR of 11.86 percent over the period 2013-2018. One of the key factors contributing to this ...

  • Industries : Medical Devices, Manufacturing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Opportunities in a Mature Contact Center Market

Opportunities in a Mature Contact Center Market

  • $ 1 500
  • Industry report
  • December 2013
  • by Frost & Sullivan

Growth in Hosted ACD, Chat, and Integration with UC Systems Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States, North America
D & M Telemarketing Public Ltd (TLM) - Financial and Strategic SWOT Analysis Review

D & M Telemarketing Public Ltd (TLM) - Financial and Strategic SWOT Analysis Review

  • $ 300
  • Company report
  • November 2013
  • by Global Data

Summary This comprehensive SWOT profile of D & M Telemarketing Public Ltd provides you an in-depth strategic analysis of the company’s businesses and operations. The profile has been compiled by GlobalData ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Telemarketing & Call Centers in the US - Industry Risk Rating Report

Telemarketing & Call Centers in the US - Industry Risk Rating Report

  • $ 1 020
  • Industry report
  • October 2013
  • by Ibisworld

IBISWORLD INDUSTRY RISK RATINGS REPORT This is the replacement for IBISWorld's March 2013 edition of Telemarketing & Call Centers in the US Industry Risk Ratings Report. Industry Risk Ratings Synopsis ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
The Sophisticated Virtual Agent

The Sophisticated Virtual Agent

  • $ 1 500
  • Industry report
  • October 2013
  • by Frost & Sullivan

The focus of this Market Insight is the use of speech or text-driven agents as a supplement to or replacement for live agents in the contact center. Interactive Voice Response systems (IVR) and other self-service ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Global Finance and Accounting BPO Market 2012-2016

Global Finance and Accounting BPO Market 2012-2016

  • $ 2 500
  • Industry report
  • October 2013
  • by Infiniti Research Limited

TechNavio's analysts forecast the Global Finance and Accounting BPO market to grow at a CAGR of 8.04 percent over the period 2012-2016. One of the key factors contributing to this market growth is the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Call centres in Italy

Call centres in Italy

  • $ 3 500
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the Call centres Italian market and its competitors: market trends, SWOT and key success factors analysis, major companies performance indicators (total turnover, secto ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Overview

Call centres in Italy - Overview

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides an overview of the Call centres Italian market and its competitors: key sector data by segment, major recent trends, supply and demand evolution and their main drivers, market leaders, ...

  • Industries : Call Center, Call Center, Call Center, Call Center, Solution Integration, Solution Integration
  • Countries : Italy
Call centres in Italy - Sector environment

Call centres in Italy - Sector environment

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides information on the sector environment of the Call centres Italian market: detailed data on the sector by segment, market trends and its main drivers, competitive forces and their impact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Sector financials

Call centres in Italy - Sector financials

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides financial indicators on the Call centres Italian market: key characteristics and drivers of the demand and supply by segment, main reasons for the trends observed, financial indicators ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Main players

Call centres in Italy - Main players

  • $ 750
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitors typologies of the Call centres Italian market: types of operators, by segment, by nationality or ownership structure, ranking of companies in terms of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Competitive performances and market shares

Call centres in Italy - Competitive performances and market shares

  • $ 1 125
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitive performances of the operators of the Call centres Italian market: competitive performances by segment, market shares by segment, by distribution channel, ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Italy
Vital Signs - Health Insurance Exchanges: Real-Time Analyst Insights on HIX September 2013

Vital Signs - Health Insurance Exchanges: Real-Time Analyst Insights on HIX September 2013

  • $ 450
  • Industry report
  • October 2013
  • by Frost & Sullivan

Given the importance of the changes from PPACA and the creation of the health insurance marketplaces, we are providing our online Frost.com blog on HIX in collected form for the month of September fo ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Health Insurance
  • Countries : United States
EMEA Hosted Contact Centre Market

EMEA Hosted Contact Centre Market

  • $ 6 000
  • Industry report
  • October 2013
  • by Frost & Sullivan

Robust Growth Despite Challenging Economic Conditions This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, Africa
Analysis of the Asia-Pacific Hosted Contact Center Market

Analysis of the Asia-Pacific Hosted Contact Center Market

  • $ 20 000
  • Industry report
  • October 2013
  • by Frost & Sullivan

Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Asia
Analysis of APAC UCaaS Market

Analysis of APAC UCaaS Market

  • $ 15 000
  • Industry report
  • September 2013
  • by Frost & Sullivan

Hybridization and Integration with Legacy Systems are the Key Drivers for UCaaS Adoption This research study contains the analysis of Asia-Pacific UC as a service market for 2012. It examines the drivers ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : China, Asia
Market Service 9857 segment 58: Omni-Channel Customer Care

Market Service 9857 segment 58: Omni-Channel Customer Care

  • $ 1 500
  • Industry report
  • August 2013
  • by Frost & Sullivan

New customer interaction channels are accelerating the adoption of multi-channel contact center routing. But the contact center industry is moving to create an omni-channel experience where cross channel ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure (IMS, Cloud Computing)] & Industry - Global Foreca

Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure (IMS, Cloud Computing)] & Industry - Global Foreca

  • $ 4 650
  • Industry report
  • August 2013
  • by MarketsandMarkets

Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure ...

  • Industries : IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, United States, North America
U.S. Healthcare BPO Market - Payer (Claims Processing, HR Services, and Finance and Accounts), Provider (Medical Billing and Coding), and Pharmaceutical (Clinical Trials, Contract Manufacturing, and Non-Clinical Services) - Trends and Global Forecasts to

U.S. Healthcare BPO Market - Payer (Claims Processing, HR Services, and Finance and Accounts), Provider (Medical Billing and Coding), and Pharmaceutical (Clinical Trials, Contract Manufacturing, and Non-Clinical Services) - Trends and Global Forecasts to

  • $ 4 650
  • Industry report
  • August 2013
  • by MarketsandMarkets

U.S. Healthcare BPO Market - Payer (Claims Processing, HR Services, and Finance and Accounts), Provider (Medical Billing and Coding), and Pharmaceutical (Clinical Trials, Contract Manufacturing, and Non-Clinical ...

  • Industries : Healthcare, Pharmaceutical
  • Countries : United States
Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On

Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On

  • $ 1 500
  • Industry report
  • August 2013
  • by Frost & Sullivan

The BPO value proposition, once centered around labor arbitrage, right-shoring and economies of scale, is changing. Consumer buying patterns and behaviors are changing as well. Meanwhile, service providers ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia
Global Network Outsourcing Market 2012-2016

Global Network Outsourcing Market 2012-2016

  • $ 2 000
  • Industry report
  • July 2013
  • by Infiniti Research Limited

TechNavio's analysts forecast the Global Network Outsourcing market to grow at a CAGR of 4.67 percent CAGR percent over the period 2012-2016. One of the key factors contributing to this market growth is ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Brazil’s Contact Center Outsourcing Services Market 2013

Brazil’s Contact Center Outsourcing Services Market 2013

  • $ 5 000
  • Industry report
  • July 2013
  • by Frost & Sullivan

Contact Centers Moving Beyond Traditional Customer Service The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Brazil
The 2013-2018 World Outlook for Voice and Speech Recognition Software

The 2013-2018 World Outlook for Voice and Speech Recognition Software

  • $ 795
  • Industry report
  • July 2013
  • by ICON Group

This report does not cover the individual items, but rather the aggregate level of demand across all items within the category. Description This econometric study covers the world outlook for Voice and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Automating Consumer Technical Support

Automating Consumer Technical Support

  • $ 3 200
  • Industry report
  • July 2013
  • by Parks Associates

This report describes the current solutions for automating technical support services. It examines the leading motivations driving the automation of support and the effectiveness of the tools currently ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
2020 Foresight Report: Best Practices in Card Outsourcing

2020 Foresight Report: Best Practices in Card Outsourcing

  • $ 3 800
  • Industry report
  • May 2013
  • by Timetric

Synopsis This report provides detailed insights into the following topics: - Card outsourcing models - Key offshore outsourcing locations - Emerging trends - Best practices in vendor management - Best ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Helpdesk Outsourcing Market in North America 2012-2016

Helpdesk Outsourcing Market in North America 2012-2016

  • $ 2 000
  • Industry report
  • March 2013
  • by Infiniti Research Limited

TechNavio's analysts forecast the Help Desk Outsourcing market in North America to grow at a CAGR of 3.68 percent over the period 2012-2016. One of the key factors contributing to this market growth is ...

  • Industries : Office and Storage Furniture
  • Countries : North America, World

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