IT Outsourcing Analysis & Statistics, October 2013 (p4)

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The Sophisticated Virtual Agent

The Sophisticated Virtual Agent

  • $ 1 500
  • Industry report
  • October 2013
  • by Frost & Sullivan

The focus of this Market Insight is the use of speech or text-driven agents as a supplement to or replacement for live agents in the contact center. Interactive Voice Response systems (IVR) and other self-service ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Global Finance and Accounting BPO Market 2012-2016

Global Finance and Accounting BPO Market 2012-2016

  • $ 2 500
  • Industry report
  • October 2013
  • by Infiniti Research Limited

TechNavio's analysts forecast the Global Finance and Accounting BPO market to grow at a CAGR of 8.04 percent over the period 2012-2016. One of the key factors contributing to this market growth is the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Call centres in Italy

Call centres in Italy

  • $ 3 500
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the Call centres Italian market and its competitors: market trends, SWOT and key success factors analysis, major companies performance indicators (total turnover, secto ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Overview

Call centres in Italy - Overview

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides an overview of the Call centres Italian market and its competitors: key sector data by segment, major recent trends, supply and demand evolution and their main drivers, market leaders, ...

  • Industries : Call Center, Call Center, Call Center, Call Center, Solution Integration, Solution Integration
  • Countries : Italy
Call centres in Italy - Sector environment

Call centres in Italy - Sector environment

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides information on the sector environment of the Call centres Italian market: detailed data on the sector by segment, market trends and its main drivers, competitive forces and their impact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Sector financials

Call centres in Italy - Sector financials

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides financial indicators on the Call centres Italian market: key characteristics and drivers of the demand and supply by segment, main reasons for the trends observed, financial indicators ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Main players

Call centres in Italy - Main players

  • $ 750
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitors typologies of the Call centres Italian market: types of operators, by segment, by nationality or ownership structure, ranking of companies in terms of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Competitive performances and market shares

Call centres in Italy - Competitive performances and market shares

  • $ 1 125
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitive performances of the operators of the Call centres Italian market: competitive performances by segment, market shares by segment, by distribution channel, ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Italy
Vital Signs - Health Insurance Exchanges: Real-Time Analyst Insights on HIX September 2013

Vital Signs - Health Insurance Exchanges: Real-Time Analyst Insights on HIX September 2013

  • $ 450
  • Industry report
  • October 2013
  • by Frost & Sullivan

Given the importance of the changes from PPACA and the creation of the health insurance marketplaces, we are providing our online Frost.com blog on HIX in collected form for the month of September fo ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Health Insurance
  • Countries : United States
EMEA Hosted Contact Centre Market

EMEA Hosted Contact Centre Market

  • $ 6 000
  • Industry report
  • October 2013
  • by Frost & Sullivan

Robust Growth Despite Challenging Economic Conditions This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, Africa
Analysis of the Asia-Pacific Hosted Contact Center Market

Analysis of the Asia-Pacific Hosted Contact Center Market

  • $ 20 000
  • Industry report
  • October 2013
  • by Frost & Sullivan

Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Asia
Analysis of APAC UCaaS Market

Analysis of APAC UCaaS Market

  • $ 15 000
  • Industry report
  • September 2013
  • by Frost & Sullivan

Hybridization and Integration with Legacy Systems are the Key Drivers for UCaaS Adoption This research study contains the analysis of Asia-Pacific UC as a service market for 2012. It examines the drivers ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : China, Asia
Market Service 9857 segment 58: Omni-Channel Customer Care

Market Service 9857 segment 58: Omni-Channel Customer Care

  • $ 1 500
  • Industry report
  • August 2013
  • by Frost & Sullivan

New customer interaction channels are accelerating the adoption of multi-channel contact center routing. But the contact center industry is moving to create an omni-channel experience where cross channel ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure (IMS, Cloud Computing)] & Industry - Global Foreca

Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure (IMS, Cloud Computing)] & Industry - Global Foreca

  • $ 4 650
  • Industry report
  • August 2013
  • by MarketsandMarkets

Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure ...

  • Industries : IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, United States, North America
U.S. Healthcare BPO Market - Payer (Claims Processing, HR Services, and Finance and Accounts), Provider (Medical Billing and Coding), and Pharmaceutical (Clinical Trials, Contract Manufacturing, and Non-Clinical Services) - Trends and Global Forecasts to

U.S. Healthcare BPO Market - Payer (Claims Processing, HR Services, and Finance and Accounts), Provider (Medical Billing and Coding), and Pharmaceutical (Clinical Trials, Contract Manufacturing, and Non-Clinical Services) - Trends and Global Forecasts to

  • $ 4 650
  • Industry report
  • August 2013
  • by MarketsandMarkets

U.S. Healthcare BPO Market - Payer (Claims Processing, HR Services, and Finance and Accounts), Provider (Medical Billing and Coding), and Pharmaceutical (Clinical Trials, Contract Manufacturing, and Non-Clinical ...

  • Industries : Healthcare, Pharmaceutical
  • Countries : United States
Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On

Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On

  • $ 1 500
  • Industry report
  • August 2013
  • by Frost & Sullivan

The BPO value proposition, once centered around labor arbitrage, right-shoring and economies of scale, is changing. Consumer buying patterns and behaviors are changing as well. Meanwhile, service providers ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia
Global Network Outsourcing Market 2012-2016

Global Network Outsourcing Market 2012-2016

  • $ 2 000
  • Industry report
  • July 2013
  • by Infiniti Research Limited

TechNavio's analysts forecast the Global Network Outsourcing market to grow at a CAGR of 4.67 percent CAGR percent over the period 2012-2016. One of the key factors contributing to this market growth is ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Brazil’s Contact Center Outsourcing Services Market 2013

Brazil’s Contact Center Outsourcing Services Market 2013

  • $ 5 000
  • Industry report
  • July 2013
  • by Frost & Sullivan

Contact Centers Moving Beyond Traditional Customer Service The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Brazil
The 2013-2018 World Outlook for Voice and Speech Recognition Software

The 2013-2018 World Outlook for Voice and Speech Recognition Software

  • $ 795
  • Industry report
  • July 2013
  • by ICON Group

This report does not cover the individual items, but rather the aggregate level of demand across all items within the category. Description This econometric study covers the world outlook for Voice and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Automating Consumer Technical Support

Automating Consumer Technical Support

  • $ 3 200
  • Industry report
  • July 2013
  • by Parks Associates

This report describes the current solutions for automating technical support services. It examines the leading motivations driving the automation of support and the effectiveness of the tools currently ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
2020 Foresight Report: Best Practices in Card Outsourcing

2020 Foresight Report: Best Practices in Card Outsourcing

  • $ 3 800
  • Industry report
  • May 2013
  • by Timetric

Synopsis This report provides detailed insights into the following topics: - Card outsourcing models - Key offshore outsourcing locations - Emerging trends - Best practices in vendor management - Best ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Helpdesk Outsourcing Market in North America 2012-2016

Helpdesk Outsourcing Market in North America 2012-2016

  • $ 2 000
  • Industry report
  • March 2013
  • by Infiniti Research Limited

TechNavio's analysts forecast the Help Desk Outsourcing market in North America to grow at a CAGR of 3.68 percent over the period 2012-2016. One of the key factors contributing to this market growth is ...

  • Industries : Office and Storage Furniture
  • Countries : North America, World
UK Outsourced Contact Centres: Market insight report

UK Outsourced Contact Centres: Market insight report

  • $ 1 242
  • Industry report
  • March 2013
  • by Apex Insight

The contact centre industry is relatively young. It grew rapidly over the past couple of decades but has been impacted by recent, less certain, economic conditions. Its working practices have continued ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Policing/Justice ICT Spending in the UK to 2016/17 - Services Market

Policing/Justice ICT Spending in the UK to 2016/17 - Services Market

  • $ 800
  • Industry report
  • February 2013
  • by Kable

Synopsis/b> This report is based on Kable’s detailed, bottom-up research and analysis of the UK public sector’s spend on ICT and our five-year forecasts at a product and sector level. Summary This ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Defense ICT Spending in the UK to 2016/17 - Services Market

Defense ICT Spending in the UK to 2016/17 - Services Market

  • $ 800
  • Industry report
  • February 2013
  • by Kable

Synopsis/b> This report is based on Kable’s detailed, bottom-up research and analysis of the UK public sector’s spend on ICT and our five-year forecasts at a product and sector level. Summary This ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Transport ICT Spending in the UK to 2016/17 - Services Market

Transport ICT Spending in the UK to 2016/17 - Services Market

  • $ 800
  • Industry report
  • February 2013
  • by Kable

Synopsis This report is based on Kable’s detailed, bottom-up research and analysis of the UK public sector’s spend on ICT and our five-year forecasts at a product and sector level. Summary This report ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Education ICT Spending in the UK to 2016/17 - Services Market

Education ICT Spending in the UK to 2016/17 - Services Market

  • $ 800
  • Industry report
  • February 2013
  • by Kable

Synopsis This report is based on Kable’s detailed, bottom-up research and analysis of the UK public sector’s spend on ICT and our five-year forecasts at a product and sector level. Summary This report ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Central Government ICT Spending in the UK to 2016/17 - Services Market

Central Government ICT Spending in the UK to 2016/17 - Services Market

  • $ 800
  • Industry report
  • February 2013
  • by Kable

Synopsis This report is based on Kable’s detailed, bottom-up research and analysis of the UK public sector’s spend on ICT and our five-year forecasts at a product and sector level. Summary This report ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Local Government ICT Spending in the UK to 2016/17 - Services Market

Local Government ICT Spending in the UK to 2016/17 - Services Market

  • $ 800
  • Industry report
  • February 2013
  • by Kable

Synopsis This report is based on Kable’s detailed, bottom-up research and analysis of the UK public sector’s spend on ICT and our five-year forecasts at a product and sector level. Summary This report ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
ICT and business process outsourcing in the UK public sector, 2010-2015

ICT and business process outsourcing in the UK public sector, 2010-2015

  • $ 6 320
  • Industry report
  • February 2013
  • by Kable

Synopsis/b> The public sector is under tight budget constraints, and there are pressures to find new cost effective and innovative ways to deliver services. As a result, private and third sector involvement ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United Kingdom

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