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IT Outsourcing Analysis & Statistics, July 2015 (p5)

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Worldwide and U.S. Discrete Application Management Services Market Shares, 2014: IDC%s Top 10 Vendors

Worldwide and U.S. Discrete Application Management Services Market Shares, 2014: IDC%s Top 10 Vendors

  • $ 4 500
  • Industry report
  • July 2015
  • by IDC

This IDC study provides a review of the top 10 application management services vendors -- as ranked by total worldwide discrete application management revenue -- which found that Accenture led all service ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, United States
Global Telecom Billing Outsourcing Market 2015-2019

Global Telecom Billing Outsourcing Market 2015-2019

  • $ 3 000
  • Industry report
  • July 2015
  • by Infiniti Research Limited

About Telecom Billing Outsourcing The telecommunication sector is struggling because, despite overall growth, it faces reduction in average revenue per user (ARPU), stringent regulations, and competition ...

  • Industries : Business Outsourcing
  • Countries : World
Global Middle Office Outsourcing Market 2015-2019

Global Middle Office Outsourcing Market 2015-2019

  • $ 2 500
  • Industry report
  • July 2015
  • by Infiniti Research Limited

Global Middle Office Outsourcing Market The concept of middle office outsourcing gained popularity among the asset managers post the 2008 financial crisis. The primary role of an asset manager is to maximize ...

  • Industries : Investment Banking, Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Business Strategy: How the Health Net-Cognizant Megadeal Is Relevant to the Rest of the Healthcare Payer IT Outsourcing Market

Business Strategy: How the Health Net-Cognizant Megadeal Is Relevant to the Rest of the Healthcare Payer IT Outsourcing Market

  • $ 4 500
  • Industry report
  • July 2015
  • by IDC

This IDC Health Insights report takes the megadeal of 2014 between Health Net and Cognizant as a point of reference within the context of historical data about IT outsourcing deals since 2008. It analyzes ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Healthcare, IT Services, IT Services
  • Countries : World, United States
Perspective: Genpact Analyst and Advisor Forum

Perspective: Genpact Analyst and Advisor Forum

  • $ 1 500
  • Industry report
  • July 2015
  • by IDC

This IDC Manufacturing Insights Perspective provides some insight into the recent Genpact Analyst and Advisor Forum held June 1-2, 2015, in Boston. For those unfamiliar with Genpact, the firm is a global ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Worldwide Services Market Shares, 2014: Digital Begins to Drive Real Growth

Worldwide Services Market Shares, 2014: Digital Begins to Drive Real Growth

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

This IDC study presents market shares for the worldwide services market for 2014, which is broken down intomacromarkets (e.g., project oriented, outsourcing, and support and training) and macroregion (e.g., ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
2015 EMEA Contact Center Systems Buyers Guide

2015 EMEA Contact Center Systems Buyers Guide

  • $ 10 000
  • Industry report
  • June 2015
  • by Frost & Sullivan

Flexibility is the Key for Maintaining Relevance The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Contact Center Applications Market in India CY 2014 : Customer Experience and Omnichannel Interaction Leading to High Adoption

Contact Center Applications Market in India CY 2014 : Customer Experience and Omnichannel Interaction Leading to High Adoption

  • $ 4 950
  • Industry report
  • June 2015
  • by Frost & Sullivan

Contact Center Applications Market in India CY 2014 : Customer Experience and Omnichannel Interaction Leading to High Adoption This Market Insight examines key trends, vendor performance, and vertical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
Global CRM Outsourcing Market 2015-2019

Global CRM Outsourcing Market 2015-2019

  • $ 2 500
  • Industry report
  • June 2015
  • by Infiniti Research Limited

About CRM Outsourcing Customer relationship management (CRM) has become one of the most influential factors in building brand loyalty and strengthening of brand image. Call center interaction in CRM is ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
Global S2P Outsourcing Market 2015-2019

Global S2P Outsourcing Market 2015-2019

  • $ 2 500
  • Industry report
  • June 2015
  • by Infiniti Research Limited

About global S2P outsourcing S2P is an effective strategy that delegates one or more business activities to external companies (suppliers) that then administer and manage the selected activity based on ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
China IT Services 2015-2019 Forecast and Analysis

China IT Services 2015-2019 Forecast and Analysis

  • $ 7 000
  • Industry report
  • June 2015
  • by IDC

This IDC study presents forecasts and analyses of the China IT services market for the period of 2015-2019. It also includes demand-side analysis, a competitive landscape with top vendors' rankings, and ...

  • Industries : Business Outsourcing, IT Services, IT Services
  • Countries : China
Asia/Pacific (Excluding Japan) Managed ICT Services Survey 2015: What Customers Care About for Outsourcing and Managed Services

Asia/Pacific (Excluding Japan) Managed ICT Services Survey 2015: What Customers Care About for Outsourcing and Managed Services

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

"Cloud services are one of the key drivers of change that will impact managed service providers, as it will coexist with managed services and bring new opportunities to the service provision model. Hybrid ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Asia, Japan
China%s New Norm for the China IT Outsourcing Services Market

China%s New Norm for the China IT Outsourcing Services Market

  • $ 500
  • Industry report
  • June 2015
  • by IDC

This IDC Insight highlights four growing trends that are becoming the new norms in the China outsourcing market. Traditionally, a typical outsourcing deal in China was very much centered on back-end infrastructure. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, IT Services, IT Services
  • Countries : China
European Datacenter Life-Cycle Services Forecast, 2015-2019

European Datacenter Life-Cycle Services Forecast, 2015-2019

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

To make the most of the opportunities in the datacenter services market, service providers need to focus on their skills as transformation enablers and understand how they can help their clients drive ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Business Innovation Supersedes Cost Management for Leading Organisations in Australia

Business Innovation Supersedes Cost Management for Leading Organisations in Australia

  • $ 500
  • Industry report
  • May 2015
  • by IDC

This IDC Insight summarises the evolving nature of the outsourcing or managed services market in Australia and investigates the growth drivers for this market. In this study, we also highlight the key ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, IT Services, IT Services
  • Countries : Australia
Telephone Call Centers - The 2015 U.S. Market Research Report

Telephone Call Centers - The 2015 U.S. Market Research Report

  • $ 195
  • Industry report
  • May 2015
  • by Kentley Insights

This 2015 Market Research Report is an in-depth evaluation of the Telephone Call Centers industry in the United States. These Market Research Reports are based on billions of data points created from millions ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United States
Telemarketing Bureaus and Other Contact Centers - The 2015 U.S. Market Research Report

Telemarketing Bureaus and Other Contact Centers - The 2015 U.S. Market Research Report

  • $ 195
  • Industry report
  • May 2015
  • by Kentley Insights

This 2015 Market Research Report is an in-depth evaluation of the Telemarketing Bureaus and Other Contact Centers industry in the United States. These Market Research Reports are based on billions of data ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Cloud Contact Center Services Profile: Prosodie

Cloud Contact Center Services Profile: Prosodie

  • $ 3 500
  • Industry report
  • May 2015
  • by IDC

This IDC Vendor Profile highlights Prosodie-Capgemini's cloud contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Worldwide Services Forecast, 2015-2019

Worldwide Services Forecast, 2015-2019

  • $ 4 500
  • Industry report
  • May 2015
  • by IDC

This IDC study details the 2014-2019 market sizing and growth rates for the worldwide services market. This market is broken down into two major views. The first is the macromarket view, which segments ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World, Japan, Europe, United States
Canadian Infrastructure Outsourcing 2015-2019 Forecast

Canadian Infrastructure Outsourcing 2015-2019 Forecast

  • $ 4 500
  • Industry report
  • May 2015
  • by IDC

This IDC study of the Canadian infrastructure outsourcing market presents IDC's market sizing and spending forecast. The grave has been dug for some time now. The IT outsourcing market, which quietly marked ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Canada
Canadian Application Outsourcing Services Forecast 2015-2019

Canadian Application Outsourcing Services Forecast 2015-2019

  • $ 4 500
  • Industry report
  • May 2015
  • by IDC

This IDC study provides the spring 2015 market size and forecasts for the Canadian application outsourcing services market. The application outsourcing services market in Canada was estimated to have reached ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
U.S. Hosted and Cloud Contact Center Services 2015-2019 Forecast: The Impact of Consumer Expectations

U.S. Hosted and Cloud Contact Center Services 2015-2019 Forecast: The Impact of Consumer Expectations

  • $ 4 500
  • Industry report
  • May 2015
  • by IDC

This IDC study provides IDC's forecast for the hosted and on-demand (cloud) contact center services market for 2015-2019. This study highlights key assumptions and drivers that are creating changes and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Engineering Services Outsourcing (ESO) Market in India 2015-2019

Engineering Services Outsourcing (ESO) Market in India 2015-2019

  • $ 2 500
  • Industry report
  • April 2015
  • by Infiniti Research Limited

About ESO ESO refers to the outsourcing of specific engineering services. Engineering services are the core business activities of industries such as automotive and aerospace. However, due to lack of expertise ...

  • Industries : Business Outsourcing
  • Countries : India
2015 EMEA Hosted/Cloud Contact Center Buyers Guide

2015 EMEA Hosted/Cloud Contact Center Buyers Guide

  • $ 10 000
  • Industry report
  • April 2015
  • by Frost & Sullivan

Scope The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Worldwide and U.S. Business Process Outsourcing Services 2015-2019 Forecast

Worldwide and U.S. Business Process Outsourcing Services 2015-2019 Forecast

  • $ 4 500
  • Industry report
  • April 2015
  • by IDC

This IDC study provides IDC's forecast for the worldwide and U.S. business process outsourcing (BPO) market by key horizontals for the 2015-2019 forecast period. This study highlights key assumptions and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World, United States
Global R&D Outsourcing Market 2015-2019

Global R&D Outsourcing Market 2015-2019

  • $ 2 500
  • Industry report
  • April 2015
  • by Infiniti Research Limited

About R&D outsourcing R&D outsourcing refers to the outsourcing of specific R&D activities to third-party service providers for designing, prototyping, testing, production, and sales. The need to survive ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Global Help Desk Outsourcing Market 2015-2019

Global Help Desk Outsourcing Market 2015-2019

  • $ 2 500
  • Industry report
  • April 2015
  • by Infiniti Research Limited

About Helpdesk Outsourcing Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in ...

  • Industries : Business Outsourcing, Office and Storage Furniture, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Leveraging the Contact Center as the Touch Point for Customer Insights and Engagement

Leveraging the Contact Center as the Touch Point for Customer Insights and Engagement

  • $ 3 500
  • Industry report
  • April 2015
  • by IDC

This IDC study summarizes some of the key discussions from the recent Contact Centers Executive Roundtable. The attendees included senior IT executives and senior line-of-business (LOB) managers from a ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Capgemini North America Analyst Day Event: Resurge of Large Deals

Capgemini North America Analyst Day Event: Resurge of Large Deals

  • $ 500
  • Industry report
  • April 2015
  • by IDC

This IDC Insight discusses about Capgemini's large deal pursuits in recent years and provides IDC's insight into large deal making in enterprise services. A recurring question in the services market in ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
The Changing Landscape for Customer Support and CRM

The Changing Landscape for Customer Support and CRM

  • $ 1 500
  • Industry report
  • April 2015
  • by Frost & Sullivan

A Growing Need to Improve the Customer Experience Prompts Companies to Step up Customer Support Customers are becoming more reliant on computer hardware, software, and services in their lives and work. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

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