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IT Outsourcing Analysis & Statistics, September 2015 (p5)

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The 2016-2021 Outlook for Telemarketing in Greater China

The 2016-2021 Outlook for Telemarketing in Greater China

  • $ 595
  • Industry report
  • September 2015
  • by ICON Group

This econometric study covers the latent demand outlook for telemarketing across the regions of Greater China, including provinces, autonomous regions (Guangxi, Nei Mongol, Ningxia, Xinjiang, Xizang - ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : China
Analysis of the Asia-Pacific Contact Center Applications Market

Analysis of the Asia-Pacific Contact Center Applications Market

  • $ 25 000
  • Industry report
  • September 2015
  • by Frost & Sullivan

Omni-channel Integration Consolidates Communication Platforms Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Asia
Global Contact Center and Office Headset Market 

Global Contact Center and Office Headset Market 

  • $ 4 950
  • Industry report
  • September 2015
  • by Frost & Sullivan

Global Contact Center and Office Headset Market : The Move to Desktop Communications Drives Demand for Enterprise Headsets Key Findings The global contact center and office headset market earned revenue ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 Outlook for Managed Security Services in India

The 2016-2021 Outlook for Managed Security Services in India

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for managed security services across the states, union territories and cities of India. Latent demand (in millions of U.S. dollars), or potential ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
The 2016-2021 Outlook for Call Center Services in India

The 2016-2021 Outlook for Call Center Services in India

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for call center services across the states, union territories and cities of India. Latent demand (in millions of U.S. dollars), or potential industry ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
The 2016-2021 Outlook for Telemarketing in the United States

The 2016-2021 Outlook for Telemarketing in the United States

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for telemarketing across the states and cities of the United States. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
The 2016-2021 Outlook for Managed Security Services in the United States

The 2016-2021 Outlook for Managed Security Services in the United States

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for managed security services across the states and cities of the United States. Latent demand (in millions of U.S. dollars), or potential industry ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
The 2016-2021 Outlook for Call Center Services in the United States

The 2016-2021 Outlook for Call Center Services in the United States

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for call center services across the states and cities of the United States. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

  • $ 4 500
  • Industry report
  • August 2015
  • by IDC

This IDC study examines the worldwide contact center applications market for 2012-2014. Revenue and market share of the leading vendors are provided for 2014."The contact center market is a leading component ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
The 2016-2021 Outlook for Call Center Services in Japan

The 2016-2021 Outlook for Call Center Services in Japan

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for call center services across the prefectures and cities of Japan. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
The 2016-2021 Outlook for Call Center Services in Greater China

The 2016-2021 Outlook for Call Center Services in Greater China

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for call center services across the regions of Greater China, including provinces, autonomous regions (Guangxi, Nei Mongol, Ningxia, Xinjiang, Xizang ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : China
The 2016-2021 Outlook for Managed Security Services in Greater China

The 2016-2021 Outlook for Managed Security Services in Greater China

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for managed security services across the regions of Greater China, including provinces, autonomous regions (Guangxi, Nei Mongol, Ningxia, Xinjiang, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : China
The 2016-2021 Outlook for Managed Security Services in Japan

The 2016-2021 Outlook for Managed Security Services in Japan

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for managed security services across the prefectures and cities of Japan. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
Highlights of the Hosted Cloud Contact Center Buyer Survey: Customer Experience Driving Hosted and Cloud Contact Center Services

Highlights of the Hosted Cloud Contact Center Buyer Survey: Customer Experience Driving Hosted and Cloud Contact Center Services

  • $ 500
  • Industry report
  • August 2015
  • by IDC

This IDC Insight discusses the highlights of a recent buyer survey on the adoption of hosted cloud contact center services and the impact of corporate customer experience strategic initiatives.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Call Centres in the UK - Industry Market Research Report

Call Centres in the UK - Industry Market Research Report

  • $ 800
  • Industry report
  • August 2015
  • by Ibisworld

Call Centres in the UK Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls. The industry only ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United Kingdom
Nearshore is All Grown Up

Nearshore is All Grown Up

  • $ 1 500
  • Industry report
  • August 2015
  • by Frost & Sullivan

Hot BPO Delivery Locations Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Analysis of the South African Contact Centre Market 

Analysis of the South African Contact Centre Market 

  • $ 4 950
  • Industry report
  • July 2015
  • by Frost & Sullivan

Analysis of the South African Contact Centre Market : The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa’s Contact Centre Market To be successfully employed in a ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : South Africa
Business Strategy: How the Health Net-Cognizant Megadeal Is Relevant to the Rest of the Healthcare Payer IT Outsourcing Market

Business Strategy: How the Health Net-Cognizant Megadeal Is Relevant to the Rest of the Healthcare Payer IT Outsourcing Market

  • $ 4 500
  • Industry report
  • July 2015
  • by IDC

This IDC Health Insights report takes the megadeal of 2014 between Health Net and Cognizant as a point of reference within the context of historical data about IT outsourcing deals since 2008. It analyzes ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Healthcare
  • Countries : United States, World
Perspective: Genpact Analyst and Advisor Forum

Perspective: Genpact Analyst and Advisor Forum

  • $ 1 500
  • Industry report
  • July 2015
  • by IDC

This IDC Manufacturing Insights Perspective provides some insight into the recent Genpact Analyst and Advisor Forum held June 1-2, 2015, in Boston. For those unfamiliar with Genpact, the firm is a global ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
Methods and Practices: 2015 Product and Service Innovation Survey -- Ensuring Quality Is the Primary Goal

Methods and Practices: 2015 Product and Service Innovation Survey -- Ensuring Quality Is the Primary Goal

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

This IDC Manufacturing Insights report is about our inaugural Product and Service Innovation Survey where we explore the business priorities and supporting technologies that manufacturing companies are ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
2015 EMEA Contact Center Systems Buyers Guide

2015 EMEA Contact Center Systems Buyers Guide

  • $ 10 000
  • Industry report
  • June 2015
  • by Frost & Sullivan

Flexibility is the Key for Maintaining Relevance The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares

Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

This IDC study examines the worldwide contact center infrastructure and software (CCIS) market for 2013; it also includes a five-year growth forecast for 2014-2018, as well as an overview of the trends ...

  • Industries : Software
  • Countries : World
Japan Business Service 2015-2019 Forecast and 2014 Review

Japan Business Service 2015-2019 Forecast and 2014 Review

  • $ 5 000
  • Industry report
  • June 2015
  • by IDC

In this IDC study, we explore the situations and trends in the Japan business consulting market and the Japan key horizontal business-process outsourcing (BPO) service market by business function (i.e., ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
Contact Center Applications Market in India CY 2014 : Customer Experience and Omnichannel Interaction Leading to High Adoption

Contact Center Applications Market in India CY 2014 : Customer Experience and Omnichannel Interaction Leading to High Adoption

  • $ 4 950
  • Industry report
  • June 2015
  • by Frost & Sullivan

Contact Center Applications Market in India CY 2014 : Customer Experience and Omnichannel Interaction Leading to High Adoption This Market Insight examines key trends, vendor performance, and vertical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : India
Other Business Services in Mexico: ISIC 7499

Other Business Services in Mexico: ISIC 7499

  • $ 657
  • Industry report
  • June 2015
  • by Euromonitor International

Euromonitor International's Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : Mexico
EMEA Contact Center Infrastructure and Software 2014-2018 Forecast and 2013 Vendor Shares

EMEA Contact Center Infrastructure and Software 2014-2018 Forecast and 2013 Vendor Shares

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

This IDC study examines the EMEA CCIS market for 2013, including a five-year growth forecast for 2014-2018 supported by a description of trends and forecast assumptions for the period. For EMEA, the subregions ...

  • Industries : Software
  • Countries : Europe
Telephone Call Centers - The 2015 U.S. Market Research Report

Telephone Call Centers - The 2015 U.S. Market Research Report

  • $ 195
  • Industry report
  • May 2015
  • by Kentley Insights

This 2015 Market Research Report is an in-depth evaluation of the Telephone Call Centers industry in the United States. These Market Research Reports are based on billions of data points created from millions ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United States
Telemarketing Bureaus and Other Contact Centers - The 2015 U.S. Market Research Report

Telemarketing Bureaus and Other Contact Centers - The 2015 U.S. Market Research Report

  • $ 195
  • Industry report
  • May 2015
  • by Kentley Insights

This 2015 Market Research Report is an in-depth evaluation of the Telemarketing Bureaus and Other Contact Centers industry in the United States. These Market Research Reports are based on billions of data ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Cloud Contact Center Services Profile: Prosodie

Cloud Contact Center Services Profile: Prosodie

  • $ 3 500
  • Industry report
  • May 2015
  • by IDC

This IDC Vendor Profile highlights Prosodie-Capgemini's cloud contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Philippines Communications Usage and Preferences Survey by Vertical Industry, 2014

Philippines Communications Usage and Preferences Survey by Vertical Industry, 2014

  • $ 4 500
  • Industry report
  • May 2015
  • by IDC

This IDC study identifies trends in the usage and adoption of communications technology and services such as united communications (UC), video, WAN, and managed data network services in the Philippines ...

  • Industries : Hosting, Hosting
  • Countries : Philippines

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