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IT Outsourcing Analysis & Statistics, November 2015 (p5)

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Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020

Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020

  • $ 7150
  • Industry report
  • November 2015
  • by MarketsandMarkets

The cloud model has seen high demand and growth in the contact center market over the past few years. A cloud-based contact center is a deployment model that allows businesses to host their contact cente ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center, Hosting, Hosting, IT Services, IT Services
  • Countries : World, North America, United States
Global Contact Center Market 2015-2019

Global Contact Center Market 2015-2019

  • $ 2500
  • Industry report
  • November 2015
  • by Infiniti Research Limited

About contact center Business enterprises worldwide have become increasingly dependent on various technologies and the Internet to run their business and drive revenue growth. This trend is expected to ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
Patriot National, Inc. (USA)

Patriot National, Inc. (USA)

  • $ 1700
  • Company report
  • November 2015
  • by Global Industry Analysts

This report presents quick facts about Patriot National, Inc., which is principally involved in Provider of Comprehensive Outsourcing Solutions. Illustrated with 34 tables, the report showcases the company's ...

  • Countries : United States
Perspective: Cognizant Worries About Losing Centene Contract; Cognizant%s Competitors Should Worry About Much More Than Losing Single Contracts

Perspective: Cognizant Worries About Losing Centene Contract; Cognizant%s Competitors Should Worry About Much More Than Losing Single Contracts

  • $ 1500
  • Industry report
  • October 2015
  • by IDC

The leaders of the giant IT outsourcing and BPO firms -- from Accenture through Wipro -- are likely still struggling to control the fallout from the wave of health insurance payer consolidation from the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Managed Security Services in North America

Managed Security Services in North America

  • $ 4950
  • Industry report
  • September 2015
  • by Frost & Sullivan

Managed Security Services in North America : Attention Moves from the Perimeter to the Endpoint and the Network This report provides an analysis of the market for the North American managed security services ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 Outlook for Contact Centres in the United States

The 2016-2021 Outlook for Contact Centres in the United States

  • $ 595
  • Industry report
  • September 2015
  • by ICON Group

This econometric study covers the latent demand outlook for contact centres across the states and cities of the United States. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
The 2016-2021 Outlook for Telemarketing in India

The 2016-2021 Outlook for Telemarketing in India

  • $ 595
  • Industry report
  • September 2015
  • by ICON Group

This econometric study covers the latent demand outlook for telemarketing across the states, union territories and cities of India. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
The 2016-2021 Outlook for Contact Centres in India

The 2016-2021 Outlook for Contact Centres in India

  • $ 595
  • Industry report
  • September 2015
  • by ICON Group

This econometric study covers the latent demand outlook for contact centres across the states, union territories and cities of India. Latent demand (in millions of U.S. dollars), or potential industry ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
The 2016-2021 Outlook for Telemarketing in Japan

The 2016-2021 Outlook for Telemarketing in Japan

  • $ 595
  • Industry report
  • September 2015
  • by ICON Group

This econometric study covers the latent demand outlook for telemarketing across the prefectures and cities of Japan. Latent demand (in millions of U.S. dollars), or potential industry earnings (P.I.E.) ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
The 2016-2021 Outlook for Contact Centres in Greater China

The 2016-2021 Outlook for Contact Centres in Greater China

  • $ 595
  • Industry report
  • September 2015
  • by ICON Group

This econometric study covers the latent demand outlook for contact centres across the regions of Greater China, including provinces, autonomous regions (Guangxi, Nei Mongol, Ningxia, Xinjiang, Xizang ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : China
The 2016-2021 Outlook for Telemarketing in Greater China

The 2016-2021 Outlook for Telemarketing in Greater China

  • $ 595
  • Industry report
  • September 2015
  • by ICON Group

This econometric study covers the latent demand outlook for telemarketing across the regions of Greater China, including provinces, autonomous regions (Guangxi, Nei Mongol, Ningxia, Xinjiang, Xizang - ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : China
Call Centre Operations in South Africa 2015

Call Centre Operations in South Africa 2015

  • $ 1120
  • Industry report
  • September 2015
  • by Who Owns Whom

The Call Centre Sector: This report focuses on South Africa’s call or contact centre industry which accounts for 80% of business process outsourcing (BPO) operations and contributes more than R46bn annually ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : South Africa
Analysis of the Asia-Pacific Contact Center Applications Market

Analysis of the Asia-Pacific Contact Center Applications Market

  • $ 25000
  • Industry report
  • September 2015
  • by Frost & Sullivan

Omni-channel Integration Consolidates Communication Platforms Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Asia
Global Contact Center and Office Headset Market 

Global Contact Center and Office Headset Market 

  • $ 4950
  • Industry report
  • September 2015
  • by Frost & Sullivan

Global Contact Center and Office Headset Market : The Move to Desktop Communications Drives Demand for Enterprise Headsets Key Findings The global contact center and office headset market earned revenue ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 Outlook for Call Center Services in the United States

The 2016-2021 Outlook for Call Center Services in the United States

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for call center services across the states and cities of the United States. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
The 2016-2021 Outlook for Managed Security Services in India

The 2016-2021 Outlook for Managed Security Services in India

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for managed security services across the states, union territories and cities of India. Latent demand (in millions of U.S. dollars), or potential ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
The 2016-2021 Outlook for Call Center Services in India

The 2016-2021 Outlook for Call Center Services in India

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for call center services across the states, union territories and cities of India. Latent demand (in millions of U.S. dollars), or potential industry ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

  • $ 4500
  • Industry report
  • August 2015
  • by IDC

This IDC study examines the worldwide contact center applications market for 2012-2014. Revenue and market share of the leading vendors are provided for 2014."The contact center market is a leading component ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
The 2016-2021 Outlook for Telemarketing in the United States

The 2016-2021 Outlook for Telemarketing in the United States

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for telemarketing across the states and cities of the United States. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
The 2016-2021 Outlook for Managed Security Services in the United States

The 2016-2021 Outlook for Managed Security Services in the United States

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for managed security services across the states and cities of the United States. Latent demand (in millions of U.S. dollars), or potential industry ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
The 2016-2021 Outlook for Managed Security Services in Greater China

The 2016-2021 Outlook for Managed Security Services in Greater China

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for managed security services across the regions of Greater China, including provinces, autonomous regions (Guangxi, Nei Mongol, Ningxia, Xinjiang, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : China
The 2016-2021 Outlook for Call Center Services in Greater China

The 2016-2021 Outlook for Call Center Services in Greater China

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for call center services across the regions of Greater China, including provinces, autonomous regions (Guangxi, Nei Mongol, Ningxia, Xinjiang, Xizang ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : China
The 2016-2021 Outlook for Call Center Services in Japan

The 2016-2021 Outlook for Call Center Services in Japan

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for call center services across the prefectures and cities of Japan. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
The 2016-2021 Outlook for Managed Security Services in Japan

The 2016-2021 Outlook for Managed Security Services in Japan

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for managed security services across the prefectures and cities of Japan. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
Highlights of the Hosted Cloud Contact Center Buyer Survey: Customer Experience Driving Hosted and Cloud Contact Center Services

Highlights of the Hosted Cloud Contact Center Buyer Survey: Customer Experience Driving Hosted and Cloud Contact Center Services

  • $ 500
  • Industry report
  • August 2015
  • by IDC

This IDC Insight discusses the highlights of a recent buyer survey on the adoption of hosted cloud contact center services and the impact of corporate customer experience strategic initiatives.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Nearshore is All Grown Up

Nearshore is All Grown Up

  • $ 1500
  • Industry report
  • August 2015
  • by Frost & Sullivan

Hot BPO Delivery Locations Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Analysis of the South African Contact Centre Market 

Analysis of the South African Contact Centre Market 

  • $ 4950
  • Industry report
  • July 2015
  • by Frost & Sullivan

Analysis of the South African Contact Centre Market : The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa’s Contact Centre Market To be successfully employed in a ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : South Africa
Business Strategy: How the Health Net-Cognizant Megadeal Is Relevant to the Rest of the Healthcare Payer IT Outsourcing Market

Business Strategy: How the Health Net-Cognizant Megadeal Is Relevant to the Rest of the Healthcare Payer IT Outsourcing Market

  • $ 4500
  • Industry report
  • July 2015
  • by IDC

This IDC Health Insights report takes the megadeal of 2014 between Health Net and Cognizant as a point of reference within the context of historical data about IT outsourcing deals since 2008. It analyzes ...

  • Industries : Healthcare, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States, World
2015 EMEA Contact Center Systems Buyers Guide

2015 EMEA Contact Center Systems Buyers Guide

  • $ 10000
  • Industry report
  • June 2015
  • by Frost & Sullivan

Flexibility is the Key for Maintaining Relevance The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares

Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares

  • $ 4500
  • Industry report
  • June 2015
  • by IDC

This IDC study examines the worldwide contact center infrastructure and software (CCIS) market for 2013; it also includes a five-year growth forecast for 2014-2018, as well as an overview of the trends ...

  • Industries : Software
  • Countries : World

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