IT Outsourcing Analysis & Statistics, December 2012 (p5)

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Mexico, Central America and Caribbean Contact Center Outsourcing Markets

Mexico, Central America and Caribbean Contact Center Outsourcing Markets

  • $ 7 000
  • Industry report
  • December 2012
  • by Frost & Sullivan

In Mexico, during 2011, the domestic contact center outsourcing market remained stable while the offshoring business increased compared with 2010. It is expected that offshore penetration will keep growing ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Mexico, Caribbean
Overview on the Latin American Contact Center Applications Markets

Overview on the Latin American Contact Center Applications Markets

  • $ 6 000
  • Industry report
  • November 2012
  • by Frost & Sullivan

Different markets in the region present different set of opportunities for vendors. Increased activity has been seen along the whole region of a move toward self-service applications and using IVR as a ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market 

Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market 

  • $ 6 000
  • Industry report
  • October 2012
  • by Frost & Sullivan

This research study examines market trends, drivers, and restraints for European Middle-Eastern and African contact center outsourcing market. This study provides market size, revenue forecasts and breakdown ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Global Telecom Network Outsourcing Market 2011-2015

Global Telecom Network Outsourcing Market 2011-2015

  • $ 1 500
  • Industry report
  • September 2012
  • by Infiniti Research Limited

TechNavio's analysts forecast the Global Telecom Network Outsourcing market to grow at a CAGR of 6.07 percent over the period 2011-2015. One of the key factors contributing to this market growth is the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
ICT and business process outsourcing in the UK public sector: 2011 – Year end analysis

ICT and business process outsourcing in the UK public sector: 2011 – Year end analysis

  • $ 6 320
  • Industry report
  • September 2012
  • by Kable

Synopsis This report summarises IT outsourcing and business process outsourcing in the public sector within the UK. This overview of IT outsourcing is intended for those both currently working with public ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United Kingdom
North American Contact Center Systems Market

North American Contact Center Systems Market

  • $ 9 500
  • Industry report
  • September 2012
  • by Frost & Sullivan

This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
North American Hosted Contact Center Market 

North American Hosted Contact Center Market 

  • $ 6 000
  • Industry report
  • August 2012
  • by Frost & Sullivan

This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets

Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets

  • $ 10 000
  • Industry report
  • June 2012
  • by Frost & Sullivan

This research study examines market trends, drivers, and restraints for the Asia-Pacific contact center outsourcing market. This study provides market size, revenue forecasts, and breakdown by country, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, China, India, Philippines
Assessment of the Asia-Pacific Contact Center Market

Assessment of the Asia-Pacific Contact Center Market

  • $ 20 000
  • Industry report
  • June 2012
  • by Frost & Sullivan

This study is an assessment of the contact center market across six regions in APAC: Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It presents market sizing and forecasts ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, India
Analysis of the Latin American Contact Center Outsourcing Services Market 

Analysis of the Latin American Contact Center Outsourcing Services Market 

  • $ 6 000
  • Industry report
  • May 2012
  • by Frost & Sullivan

This study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the market demand. It provides an extensive coverage of the services delivered for the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United States
Demand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors

Demand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors

  • $ 8 500
  • Industry report
  • May 2012
  • by Frost & Sullivan

The aim of this research service is to strategically analyse the South African business process outsourcing and contact centre market. It provides the current and future size of the market. The forecasts ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : South Africa
Analysis of the Brazilian Contact Center Outsourcing Services Market 2011

Analysis of the Brazilian Contact Center Outsourcing Services Market 2011

  • $ 6 000
  • Industry report
  • March 2012
  • by Frost & Sullivan

The market environment is watching a changing in its landscape, with acquisitions and fusion of companies. At medium term, it is expected that the Brazilian market will have no more than ten players.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Brazil
North American Contact Center Outsourcing Markets

North American Contact Center Outsourcing Markets

  • $ 6 000
  • Industry report
  • February 2012
  • by Frost & Sullivan

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Service Opportunities for Medical Imaging Market of Europe 

Service Opportunities for Medical Imaging Market of Europe 

  • $ 6 000
  • Industry report
  • January 2012
  • by Frost & Sullivan

This research service provides a comprehensive analysis of the European services opportunities market for medical imaging. This research service includes an analysis of the challenges affecting the industry, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Contact Centre Systems Markets in EMEA

Contact Centre Systems Markets in EMEA

  • $ 6 000
  • Industry report
  • October 2011
  • by Frost & Sullivan

This research study provides a quantitative analysis of the contact centre systems markets in Europe, Middle East and Africa (EMEA). The contact centre systems market is segmented into six product segments, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe, Africa
Global Interactive Voice Response (IVR) Systems Industry

Global Interactive Voice Response (IVR) Systems Industry

  • $ 4 500
  • Industry report
  • October 2011
  • by Global Industry Analysts

This report analyzes the worldwide markets for Interactive Voice Response (IVR) Systems in US$ Million by the following Product Segments: Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports, and 65 & Above ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
China Business Process Outsourcing (BPO) Market 2011 & Cities Outsourcing Analysis

China Business Process Outsourcing (BPO) Market 2011 & Cities Outsourcing Analysis

  • $ 1 000
  • Industry report
  • June 2011
  • by Renub Research

Report Details The report title “China Business Process Outsourcing (BPO) Market 2011 & Cities Outsourcing Analysis” explains the complete information on china BPO market. This report is divided into ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : China
2010 Leading Providers of Application Management Outsourcing Services

2010 Leading Providers of Application Management Outsourcing Services

  • $ 2 500
  • Industry report
  • May 2011
  • by Black book

Introduction The application management services (AMS) outsourcing industry has exhibited growth in contract activity since the second half of 2009. This report combines primary research on customer satisfaction ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Mexican and Central American and the Caribbean Contact Center Outsourcing Services Markets 2010

Mexican and Central American and the Caribbean Contact Center Outsourcing Services Markets 2010

  • $ 7 000
  • Industry report
  • May 2011
  • by Frost & Sullivan

This study examines the trends in the contact center outsourcing services markets in Mexico and Central America and the Caribbean and forecasts the market demand. It provides an extensive coverage of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Mexico, Caribbean
Colombian and Peruvian Contact Center Outsourcing Services

Colombian and Peruvian Contact Center Outsourcing Services

  • $ 7 000
  • Industry report
  • May 2011
  • by Frost & Sullivan

This study examines the trends in the Colombian and Peruvian contact center outsourcing services market and forecasts the market demand. It provides an extensive coverage of the services delivered in each ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Colombia, Peru
Contact Centre Outsourcing in Europe

Contact Centre Outsourcing in Europe

  • $ 6 000
  • Industry report
  • May 2011
  • by Frost & Sullivan

Contact centre outsourcing market in Europe is going through a period of consolidation. Contact centre clients are primarily focused on cost but we are seeing increasing focus on quality and added value ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Argentinean and Chilean Contact Center Outsourcing Services Market 2010

Argentinean and Chilean Contact Center Outsourcing Services Market 2010

  • $ 7 000
  • Industry report
  • April 2011
  • by Frost & Sullivan

This study examines trends in Argentina and Chile Contact Center Outsourcing Services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Argentina, Chile
Brazilian Contact Center Outsourcing Services Market 2010

Brazilian Contact Center Outsourcing Services Market 2010

  • $ 7 000
  • Industry report
  • April 2011
  • by Frost & Sullivan

This study covers the state of the Brazilian Contact Center Outsourcing market, analyzing drivers and restraints for growth, market trends, demand, offshore status and local trends. Afterwards, market ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Brazil
EMEA Inbound Contact Routing Systems Markets

EMEA Inbound Contact Routing Systems Markets

  • $ 6 000
  • Industry report
  • March 2011
  • by Frost & Sullivan

This strategic analysis is part of Frost & Sullivan’s continued coverage of the EMEA contact centre market. The scope of this research study includes ACD, CTI, SIP and multimedia contact routing systems ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
2010 Leading Providers of Contact Center Outsourcing

2010 Leading Providers of Contact Center Outsourcing

  • $ 2 500
  • Industry report
  • March 2011
  • by Black book

Introduction This report finds that most providers receiving the highest rankings in the 2010 Black Book of Outsourcing survey tended to be large companies with global presence in the contact center outsourcing ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : India, Australia, Canada
Russia IT Industry Analysis

Russia IT Industry Analysis

  • $ 900
  • Industry report
  • February 2011
  • by RNCOS

Information Technology (IT) is one of the fastest growing industries of Russia. The country has long been a pioneer in science and technology research, development, and investment in the IT industry. The ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Russian Federation
Assessment of Asia Pacific Contact Center Market CY2010

Assessment of Asia Pacific Contact Center Market CY2010

  • $ 18 000
  • Industry report
  • December 2010
  • by Frost & Sullivan

This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Asia, India, Japan, China, South Korea
Latin American Contact Center Applications Market 2010

Latin American Contact Center Applications Market 2010

  • $ 6 500
  • Industry report
  • December 2010
  • by Frost & Sullivan

The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Colombia, Mexico, Argentina, Brazil, Caribbean, Chile, South America, United States
State of the Global Finance and Accounting Outsourcing Industry 2010

State of the Global Finance and Accounting Outsourcing Industry 2010

  • $ 2 500
  • Industry report
  • December 2010
  • by Black book

Introduction The global outsourced finance and accounting (F&A) market was valued at $21.6bn in 2009. This report combines primary research on customer satisfaction with assessments of market activity ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Latin America Contact Center Outsourcing Services Market 2010

Latin America Contact Center Outsourcing Services Market 2010

  • $ 10 000
  • Industry report
  • November 2010
  • by Frost & Sullivan

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center

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