IT Outsourcing Analysis & Statistics, March 2011 (p6)

Call Center in Australia: Dialing In: Enhancing the Call Center Experience

$ 3 450
Industry report
March 2011
by Datamonitor

The call center remains an important part of the banking experience. Although it is generally less popular than the branch and has been eclipsed in some areas by the online channel, consumers remain comfortable ...

Industries : Call Center

EMEA Inbound Contact Routing Systems Markets

$ 6 000
Industry report
March 2011
by Frost & Sullivan

This strategic analysis is part of Frost & Sullivan's continued coverage of the EMEA contact centre market. The scope of this research study includes ACD, CTI, SIP and multimedia contact routing systems ...

Industries : It Outsourcing
Countries : Europe, Spain, Portugal, Italy, France, Germany, World, United Kingdom, Africa

Containerised Data Centre Market - Survey Based Report

$ 1 500
Industry report
March 2011
by Infiniti Research Limited

The Containerized Data Center Survey Report was undertaken due to the growing interest being shown by a large number of business and technology leaders as opposed to the traditional brick-and-mortar data ...

Industries : It Outsourcing

2010 Leading Providers of Contact Center Outsourcing

$ 2 500
Industry report
March 2011
by Black book

Introduction This report finds that most providers receiving the highest rankings in the 2010 Black Book of Outsourcing survey tended to be large companies with global presence in the contact center outsourcing ...

Industries : Call Center
Countries : Australia, Canada, India

Speech Recognition Applications for Contact Centers Market 2010-2013

$ 1 500
Industry report
March 2011
by Infiniti Research Limited

Speech recognition applications have been seeing increased adoption among contact centers after an initial slow start. Proven cost savings and improving customer satisfaction have been driving this technology's ...

Industries : Call Center

Suncorp-Metway Limited (Symbol:SUN) SWOT Analysis, Strategy, Revenues and Profits

$ 125
Company report
February 2011
by Global Data

This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...

Industries : Call Center
Countries : Australia

Global Data Center Automation Solutions Market 2010-2014

$ 1 500
Industry report
February 2011
by Infiniti Research Limited

Organizations are increasingly opting for data center automation solutions to tackle the huge cost of managing data centers as well as to ensure that the legal and regulatory compliances are met throughout ...

Industries : It Outsourcing
Countries : World

Strategic Sourcing for Sustainable Savings

$ 344
Industry report
January 2011
by Textiles Intelligence

The global recession has forced companies at all stages in the supply chain to look for ways of cutting costs. Although the worst of the recession is over in most countries, executives are questioning ...

Industries : It Outsourcing

Asia Pacific Contact Center Applications Market H1 2010

$ 18 000
Industry report
December 2010
by Frost & Sullivan

The Asia Pacific Contact Center Applications Market H1 2010, study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, ...

Industries : Call Center
Countries : Asia, South Korea, Philippines, New Zealand, Singapore, Indonesia, Australia, World, Vietnam, Thailand, Taiwan, Malaysia, Japan, India, China, Oceania

Assessment of Asia Pacific Contact Center Market CY2010

$ 18 000
Industry report
December 2010
by Frost & Sullivan

This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting ...

Industries : Call Center
Countries : South Korea, Asia, Japan, India, China

2010 APAC Data Center Market Research on Electrical Infrastructure An End-user Perspective

$ 10 000
Industry report
December 2010
by Frost & Sullivan

The objectives of this research was to provide an overview of the data center market. Specifically, the general and the uninterruptable power supply requirements, the generalities of the precision ai ...

Industries : It Outsourcing, Hardware and Electronic Equipment
Countries : New Zealand, Australia

Latin American Contact Center Applications Market 2010

$ 6 500
Industry report
December 2010
by Frost & Sullivan

The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment ...

Industries : Call Center
Countries : South America, United States

2011 Worldwide Telemarketing Services Industry Report

$ 249
Industry report
December 2010
by Barnes Reports

The Telemarketing Services Industry report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2011 current and 2012 ...

Industries : Call Center
Countries : World, Argentina, Brazil, Mexico, Canada, Russian Federation, Italy, France, Germany, South Korea, Japan, India, China, Europe, United Kingdom, South America, Africa, Asia, North America

Promise Co., Ltd.: SWOT Analysis & Company Profile

$ 99
Company report
November 2010
by Business Review

Synopsis Business Review's Promise Co., Ltd. contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis company ...

Industries : Call Center
Countries : Japan, Thailand, Taiwan

North American IVR and Voice Portal Systems Markets

$ 6 000
Industry report
November 2010
by Frost & Sullivan

This strategic analysis is part of Frost & Sullivan’s continued coverage of the contact center marketplace. The scope of this research study includes traditional IVR systems and enterprise voice portals. ...

Industries : Telephony, It Outsourcing
Countries : United States

Latin America Contact Center Outsourcing Services Market 2010

$ 10 000
Industry report
November 2010
by Frost & Sullivan

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...

Industries : Call Center
Countries : South America

Asia Pacific Contact Center Applications Market CY 2009

$ 25 000
Industry report
October 2010
by Frost & Sullivan

The Asia Pacific Contact Center Applications Market CY 2009 study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, ...

Industries : Call Center
Countries : Asia, South Korea, Philippines, New Zealand, Australia, Singapore, Indonesia, Vietnam, Thailand, Taiwan, Malaysia, Japan, India, China, World, Oceania

Asia Pacific Contact Center Services Market CY 2009

$ 25 000
Industry report
October 2010
by Frost & Sullivan

This research deliverable discusses the contact center services market in the Asia Pacific region. Six regions are examined: Australia and New Zealand, Greater China, India, Japan, South Korea and ASEAN. ...

Industries : Call Center
Countries : South Korea, Asia, India, China, Japan, World

Associated Banc-Corp: SWOT Analysis & Company Profile

$ 99
Company report
October 2010
by Business Review

Synopsis Business Review's Associated Banc-Corp contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis ...

Industries : Call Center
Countries : United States

Advanced Information Service PLC: SWOT Analysis & Company Profile

$ 99
Company report
October 2010
by Business Review

Synopsis Business Review's Advanced Information Service PLC contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT ...

Industries : Electronic Component and Semiconductor, It Outsourcing
Countries : Thailand

Teleperformance S.A.: SWOT Analysis & Company Profile

$ 99
Company report
October 2010
by Business Review

Synopsis Business Review's Teleperformance S.A. contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis ...

Industries : Call Center
Countries : France

2011 U.S. Telemarketing Services Industry Report

$ 149
Industry report
October 2010
by Barnes Reports

The Telemarketing Services Industry report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2011 current and 2012 ...

Industries : Call Center
Countries : United States

Dell Inc.: SWOT Analysis & Company Profile

$ 99
Company report
September 2010
by Business Review

Synopsis Business Review's Dell Inc. contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis company profile ...

Industries : Telephony, It Outsourcing
Countries : United States

Voice Recognition: Technologies and Global Markets

$ 5 450
Industry report
September 2010
by BCC Research

The voice recognition technologies market will grow at a compound annual growth rate (CAGR) of 8.8% between 2010 and 2015. The total market is valued at an estimated $38.4 billion in 2010 and is expected ...

Industries : Telephony, It Outsourcing, Audio and Video Equipment, Software
Countries : World

EMC Corporation: SWOT Analysis & Company Profile

$ 99
Company report
September 2010
by Business Review

Synopsis Business Review's EMC Corporation contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis company ...

Industries : It Outsourcing
Countries : United States

North American Inbound Contact Routing Systems Markets

$ 6 000
Industry report
September 2010
by Frost & Sullivan

This study covers the state of the North American Inbound Contact Routing Systems Market, examining drivers and restraints for growth, pricing, distribution, technology, demand and geographical trends. ...

Industries : Call Center, Telecommunication Services, Network Equipment
Countries : United States, North America

EMEA Agent Performance Optimization Markets

$ 6 000
Industry report
September 2010
by Frost & Sullivan

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management ...

Industries : Software, Call Center
Countries : Europe, United Kingdom, Spain, Portugal, Italy, France, Germany, Russian Federation, World, Africa

North American Agent Performance Optimization Markets

$ 6 000
Industry report
July 2010
by Frost & Sullivan

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at ...

Industries : Call Center, Software, Business Consultancy and Audit, It Services
Countries : United States

US and Japanese Telemarketing Industry

$ 3 950
Industry report
July 2010
by Global Industry Analyst

This report analyzes the US and Japanese markets for Telemarketing in US$ Million. Annual estimates and forecasts are provided for the period 2007 through 2015. Also, a six-year historic analysis is provided ...

Industries : Call Center, Advertising and Marketing
Countries : Japan, United States

GSI Commerce, Inc.: SWOT Analysis & Company Profile

$ 99
Company report
July 2010
by Business Review

Synopsis Business Review's GSI Commerce, Inc. contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis company ...

Industries : Call Center
Countries : United States