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IT Outsourcing Analysis & Statistics, March 2015 (p6)

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Global Managed Security Services Market : Threat Detection and Remediation to Emerge as a Key Market Engine Over the Forecast Period

Global Managed Security Services Market : Threat Detection and Remediation to Emerge as a Key Market Engine Over the Forecast Period

  • $ 6950
  • Industry report
  • March 2015
  • by Frost & Sullivan

Introduction •The global managed security services (MSS) research service provides a consolidated, top-level view of Frost & Sullivan’s regional research into the global MSS market. •This research ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America, World
Hosted Contact Center Services Profile: West Corp.

Hosted Contact Center Services Profile: West Corp.

  • $ 3500
  • Industry report
  • March 2015
  • by IDC

This IDC Vendor Profile highlights West Corp.'s hosted contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
The Contact Centre Goes Social

The Contact Centre Goes Social

  • $ 2500
  • Industry report
  • February 2015
  • by IDC

This IDC Insight looks at the maturing nature of social media and how it applies to the contact centre. The contact centre space has been slow to adopt social media due to the complexity around engagement, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Contact Center Outsourcing Market in the APAC Region 2015-2019

Contact Center Outsourcing Market in the APAC Region 2015-2019

  • $ 2500
  • Industry report
  • February 2015
  • by Infiniti Research Limited

About Contact Center Outsourcing Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers

Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers

  • $ 4000
  • Industry report
  • February 2015
  • by IDC

This IDC study is designed for LOB executives to enable them to maximize the effectiveness of contact center investments and create solutions that are aligned with their organization's business strategy. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Saudi Arabia Managed Security Services Market Forecast and Opportunities, 2020

Saudi Arabia Managed Security Services Market Forecast and Opportunities, 2020

  • $ 2000
  • Industry report
  • February 2015
  • by TechSci Research

Saudi Arabia is confronting a clear risk from sophisticated cyber-attacks. The region’s growing economy, high internet & mobile penetration, and sophisticated infrastructure make it an attractive destination ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Saudi Arabia
Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

  • $ 299
  • Industry report
  • February 2015
  • by Kentley Insights

Telemarketing Bureaus and Other Contact Centers Industry in the United States - Market Report KENTLEY INDUSTRY INSIGHTS MARKET REPORT This Market Report is an in-depth evaluation of the Telemarketing Bureaus ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United States
Footwear Market Report 2015

Footwear Market Report 2015

  • $ 744
  • Industry report
  • February 2015
  • by Key Note Publications Ltd

This Key Note Market Report examines the market for footwear in the UK over the 5 years between 2010 and 2014, particularly focusing on the value of the market, the leading competitors, buying behaviou ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Contact Centres Market Report 2015

Contact Centres Market Report 2015

  • $ 791
  • Industry report
  • February 2015
  • by Key Note Publications Ltd

The past few years have seen the UK contact centres market continue to strengthen in the wake of the recession and weakened economic environment, with total market turnover rising by an unprecedented 11% ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
What Next After Cloud Fatally Damages IT Outsourcing in Europe?

What Next After Cloud Fatally Damages IT Outsourcing in Europe?

  • $ 500
  • Industry report
  • January 2015
  • by IDC

The market for traditional IT outsourcing is being reshaped by cloud services, with IDC not expecting any growth for this market in Western Europe for the next five year, which is IDC's current forecast ...

  • Industries : Hosting, Hosting, IT Services, IT Services
  • Countries : Europe, World
Customer Engagement in Retail and Consumer in Europe and North America

Customer Engagement in Retail and Consumer in Europe and North America

  • $ 12500
  • Industry report
  • December 2014
  • by Frost & Sullivan

The Current and Future Retail and Consumer Vertical This study’s objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Cisco Collaboration Summit 2014

Cisco Collaboration Summit 2014

  • $ 1500
  • Industry report
  • December 2014
  • by IDC

Cisco Systems held its annual Cisco Collaboration Summit 2014 in Los Angeles the week of November 17, 2014. This IDC Flash evaluates Cisco's view of the future of collaboration and the new features of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Omnichannel Customer Interaction Solutions in India : Seamless Interactive Experience Leading to Customer Retention

Omnichannel Customer Interaction Solutions in India : Seamless Interactive Experience Leading to Customer Retention

  • $ 1500
  • Industry report
  • December 2014
  • by Frost & Sullivan

Key Findings •The rise of new channels: The customer interaction solutions market will evolve, with Web self-service portals, social media, and mobile apps expected to experience high growth in the next ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

  • $ 10000
  • Industry report
  • December 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections. Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

  • $ 4950
  • Industry report
  • November 2014
  • by Frost & Sullivan

Key Findings •Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact centre services in the EMEA market. •In 2013, the market was valued at $ xx million, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
2014 North American Contact Center Systems Buyer's Guide

2014 North American Contact Center Systems Buyer's Guide

  • $ 10000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections: Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
The SpatialBuzz

The SpatialBuzz

  • $ 999
  • Industry report
  • October 2014
  • by Analysys Mason

SpatialBuzz is a UK-based start-up that is using analytics and cloud technology to improve customer experience and help improve customer support.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
Asia-Pacific Contact Center Applications Market, 2013

Asia-Pacific Contact Center Applications Market, 2013

  • $ 25000
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, China
Thailand Unified Communications and Videoconferencing Market Update, 1H14

Thailand Unified Communications and Videoconferencing Market Update, 1H14

  • $ 3500
  • Industry report
  • October 2014
  • by IDC

This IDC study provides an update on the unified communications and videoconferencing market in 1H14. "With strong competition in the unified communications and videoconferencing market, finding solutions ...

  • Industries : Telecom
  • Countries : Thailand
Business Strategy: 2014 Annual Payer Survey Results -- IT Services with a Focus on IT Outsourcing Services Spending and Demand Drivers

Business Strategy: 2014 Annual Payer Survey Results -- IT Services with a Focus on IT Outsourcing Services Spending and Demand Drivers

  • $ 4500
  • Industry report
  • October 2014
  • by IDC

This IDC Health Insights report describes the current status and drivers of demand for IT spending and IT outsourcing spending among the midtier and largest healthcare insurance payers in the United States. ...

  • Industries : Business Outsourcing, IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing, Health Insurance
  • Countries : United States
Customer Engagement in Government and Education in Europe and North America

Customer Engagement in Government and Education in Europe and North America

  • $ 12500
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Current and Future Government and Education Vertical This study’s objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Customer Engagement in Healthcare in Europe and North America

Customer Engagement in Healthcare in Europe and North America

  • $ 12500
  • Industry report
  • October 2014
  • by Frost & Sullivan

Healthcare Vertical Research Background and Objectives This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact strategies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe, North America
Analysis of the Latin American Managed Security Services Market

Analysis of the Latin American Managed Security Services Market

  • $ 6950
  • Industry report
  • October 2014
  • by Frost & Sullivan

Trends and threats will drive the Latin American market As new trends and technologies are being implemented and utilized by Latin American companies, new and complex vulnerabilities are becoming a reality. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Adding Value and Managing Change in Today’s Contact Center

Adding Value and Managing Change in Today’s Contact Center

  • $ 1500
  • Industry report
  • September 2014
  • by Frost & Sullivan

Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies Customer contact systems integrators and value-added resellers or “solutions integrators” (SIs) are the ...

  • Industries : Solution Integration, Solution Integration, IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
Worldwide Contact Center Applications 2013 Vendor Shares

Worldwide Contact Center Applications 2013 Vendor Shares

  • $ 3000
  • Industry report
  • August 2014
  • by IDC

This IDC study examines the contact center applications market for the period from 2011 to 2013. Revenue and market share of the leading vendors are provided for 2013. "The contact center environment represents ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Western Europe IT Services 2013 Top 30 Vendors

Western Europe IT Services 2013 Top 30 Vendors

  • $ 3500
  • Industry report
  • August 2014
  • by IDC

This IDC study analyzes the leading IT services vendors' growth and market shares in 2013. We find growth rates varying from -16% to +33% and a slightly declining combined market share for the top 30 vendors. ...

  • Industries : Business Outsourcing, IT Services, IT Services
  • Countries : Europe
Australia Unified Communications and Collaboration 2013-2018 Forecast and Analysis: Demand Shifting from Hardware to Software and Services

Australia Unified Communications and Collaboration 2013-2018 Forecast and Analysis: Demand Shifting from Hardware to Software and Services

  • $ 4500
  • Industry report
  • August 2014
  • by IDC

This IDC study examines the unified communications and collaboration (UC&C) equipment market in Australia for 2013, with a five-year growth forecast for 2013-2018 and trends and forecast assumptions fo ...

  • Industries : Telecom, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
Customer Engagement in Communications in Europe and North America

Customer Engagement in Communications in Europe and North America

  • $ 12500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Communications Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Europe, North America
Customer Engagement in Manufacturing in Europe and North America

Customer Engagement in Manufacturing in Europe and North America

  • $ 12500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Manufacturing Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Customer Engagement in Financial Services in Europe and North America

Customer Engagement in Financial Services in Europe and North America

  • $ 12500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Financial Services Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America

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