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IT Outsourcing Analysis & Statistics, August 2015 (p6)

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Purchase Reports From Reputable Market Research Publishers

Call Centres in the UK - Industry Market Research Report

Call Centres in the UK - Industry Market Research Report

  • $ 800
  • Industry report
  • August 2015
  • by Ibisworld

Call Centres in the UK Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls. The industry only ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United Kingdom
Nearshore is All Grown Up

Nearshore is All Grown Up

  • $ 1 500
  • Industry report
  • August 2015
  • by Frost & Sullivan

Hot BPO Delivery Locations Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Analysis of the South African Contact Centre Market 

Analysis of the South African Contact Centre Market 

  • $ 4 950
  • Industry report
  • July 2015
  • by Frost & Sullivan

Analysis of the South African Contact Centre Market : The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa’s Contact Centre Market To be successfully employed in a ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : South Africa
Global Managed Security Services Market 2015-2019

Global Managed Security Services Market 2015-2019

  • $ 2 500
  • Industry report
  • July 2015
  • by Infiniti Research Limited

About Managed Security Services Managed security services refer to services outsourced to third-party providers for maintaining information and network security. MSSPs offer managed anti-virus; security ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Global Outsourced Software Testing Services Market 2015-2019

Global Outsourced Software Testing Services Market 2015-2019

  • $ 2 500
  • Industry report
  • July 2015
  • by Infiniti Research Limited

About Outsourced Software Testing Services Every business today is predominantly run by IT, and what was once a mere business-enabling function is now a strategic function in many organizations. Currently, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Business Strategy: How the Health Net-Cognizant Megadeal Is Relevant to the Rest of the Healthcare Payer IT Outsourcing Market

Business Strategy: How the Health Net-Cognizant Megadeal Is Relevant to the Rest of the Healthcare Payer IT Outsourcing Market

  • $ 4 500
  • Industry report
  • July 2015
  • by IDC

This IDC Health Insights report takes the megadeal of 2014 between Health Net and Cognizant as a point of reference within the context of historical data about IT outsourcing deals since 2008. It analyzes ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States, World
Perspective: Genpact Analyst and Advisor Forum

Perspective: Genpact Analyst and Advisor Forum

  • $ 1 500
  • Industry report
  • July 2015
  • by IDC

This IDC Manufacturing Insights Perspective provides some insight into the recent Genpact Analyst and Advisor Forum held June 1-2, 2015, in Boston. For those unfamiliar with Genpact, the firm is a global ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Methods and Practices: 2015 Product and Service Innovation Survey -- Ensuring Quality Is the Primary Goal

Methods and Practices: 2015 Product and Service Innovation Survey -- Ensuring Quality Is the Primary Goal

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

This IDC Manufacturing Insights report is about our inaugural Product and Service Innovation Survey where we explore the business priorities and supporting technologies that manufacturing companies are ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
2015 EMEA Contact Center Systems Buyers Guide

2015 EMEA Contact Center Systems Buyers Guide

  • $ 10 000
  • Industry report
  • June 2015
  • by Frost & Sullivan

Flexibility is the Key for Maintaining Relevance The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares

Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

This IDC study examines the worldwide contact center infrastructure and software (CCIS) market for 2013; it also includes a five-year growth forecast for 2014-2018, as well as an overview of the trends ...

  • Industries : Software
  • Countries : World
Contact Center Applications Market in India CY 2014 : Customer Experience and Omnichannel Interaction Leading to High Adoption

Contact Center Applications Market in India CY 2014 : Customer Experience and Omnichannel Interaction Leading to High Adoption

  • $ 4 950
  • Industry report
  • June 2015
  • by Frost & Sullivan

Contact Center Applications Market in India CY 2014 : Customer Experience and Omnichannel Interaction Leading to High Adoption This Market Insight examines key trends, vendor performance, and vertical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : India
Other Business Services in Mexico: ISIC 7499

Other Business Services in Mexico: ISIC 7499

  • $ 657
  • Industry report
  • June 2015
  • by Euromonitor International

Euromonitor International's Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : Mexico
EMEA Contact Center Infrastructure and Software 2014-2018 Forecast and 2013 Vendor Shares

EMEA Contact Center Infrastructure and Software 2014-2018 Forecast and 2013 Vendor Shares

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

This IDC study examines the EMEA CCIS market for 2013, including a five-year growth forecast for 2014-2018 supported by a description of trends and forecast assumptions for the period. For EMEA, the subregions ...

  • Industries : Software
  • Countries : Europe
Telephone Call Centers - The 2015 U.S. Market Research Report

Telephone Call Centers - The 2015 U.S. Market Research Report

  • $ 195
  • Industry report
  • May 2015
  • by Kentley Insights

This 2015 Market Research Report is an in-depth evaluation of the Telephone Call Centers industry in the United States. These Market Research Reports are based on billions of data points created from millions ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United States
Telemarketing Bureaus and Other Contact Centers - The 2015 U.S. Market Research Report

Telemarketing Bureaus and Other Contact Centers - The 2015 U.S. Market Research Report

  • $ 195
  • Industry report
  • May 2015
  • by Kentley Insights

This 2015 Market Research Report is an in-depth evaluation of the Telemarketing Bureaus and Other Contact Centers industry in the United States. These Market Research Reports are based on billions of data ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Cloud Contact Center Services Profile: Prosodie

Cloud Contact Center Services Profile: Prosodie

  • $ 3 500
  • Industry report
  • May 2015
  • by IDC

This IDC Vendor Profile highlights Prosodie-Capgemini's cloud contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Philippines Communications Usage and Preferences Survey by Vertical Industry, 2014

Philippines Communications Usage and Preferences Survey by Vertical Industry, 2014

  • $ 4 500
  • Industry report
  • May 2015
  • by IDC

This IDC study identifies trends in the usage and adoption of communications technology and services such as united communications (UC), video, WAN, and managed data network services in the Philippines ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Telecom, Call Center, Call Center, Call Center, Call Center
  • Countries : Philippines
U.S. Hosted and Cloud Contact Center Services 2015-2019 Forecast: The Impact of Consumer Expectations

U.S. Hosted and Cloud Contact Center Services 2015-2019 Forecast: The Impact of Consumer Expectations

  • $ 4 500
  • Industry report
  • May 2015
  • by IDC

This IDC study provides IDC's forecast for the hosted and on-demand (cloud) contact center services market for 2015-2019. This study highlights key assumptions and drivers that are creating changes and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2015 EMEA Hosted/Cloud Contact Center Buyers Guide

2015 EMEA Hosted/Cloud Contact Center Buyers Guide

  • $ 10 000
  • Industry report
  • April 2015
  • by Frost & Sullivan

Scope The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Worldwide and U.S. Business Process Outsourcing Services 2015-2019 Forecast

Worldwide and U.S. Business Process Outsourcing Services 2015-2019 Forecast

  • $ 4 500
  • Industry report
  • April 2015
  • by IDC

This IDC study provides IDC's forecast for the worldwide and U.S. business process outsourcing (BPO) market by key horizontals for the 2015-2019 forecast period. This study highlights key assumptions and ...

  • Industries : Business Outsourcing
  • Countries : World, United States
Leveraging the Contact Center as the Touch Point for Customer Insights and Engagement

Leveraging the Contact Center as the Touch Point for Customer Insights and Engagement

  • $ 3 500
  • Industry report
  • April 2015
  • by IDC

This IDC study summarizes some of the key discussions from the recent Contact Centers Executive Roundtable. The attendees included senior IT executives and senior line-of-business (LOB) managers from a ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The Changing Landscape for Customer Support and CRM

The Changing Landscape for Customer Support and CRM

  • $ 1 500
  • Industry report
  • April 2015
  • by Frost & Sullivan

A Growing Need to Improve the Customer Experience Prompts Companies to Step up Customer Support Customers are becoming more reliant on computer hardware, software, and services in their lives and work. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Cloud Contact Center Services Profile: LiveOps

Cloud Contact Center Services Profile: LiveOps

  • $ 3 500
  • Industry report
  • April 2015
  • by IDC

This IDC Vendor Profile highlights LiveOps' cloud contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Company Snapshot - Oracle Financial Services Software Limited

Company Snapshot - Oracle Financial Services Software Limited

  • $ 99
  • Industry report
  • April 2015
  • by Gyan Research and Analytics Pvt. Ltd.

The capsule reports are concise information about the industry; and the opportunities & challenges that it carries. It gives the past as well as the future prospects of the industry with a forecast fo ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Business Process Outsourcing (BPO) Services

The 2016-2021 World Outlook for Business Process Outsourcing (BPO) Services

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for business process outsourcing (BPO) services across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Telemarketing

The 2016-2021 World Outlook for Telemarketing

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for telemarketing across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Managed Security Services

The 2016-2021 World Outlook for Managed Security Services

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for managed security services across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Contact Centres

The 2016-2021 World Outlook for Contact Centres

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for contact centres across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Call Center Services

The 2016-2021 World Outlook for Call Center Services

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for call center services across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Plantronics, Inc. (USA)

Plantronics, Inc. (USA)

  • $ 350
  • Industry report
  • April 2015
  • by Global Industry Analysts

This report presents quick facts about Plantronics, Inc., which is principally involved in the Manufacture and Distribution of Lightweight Communications Headsets, Telephone Headset Systems, and Accessories. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World

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