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IT Outsourcing Analysis & Statistics, September 2015 (p6)

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Analysis of the Asia-Pacific Contact Center Applications Market

Analysis of the Asia-Pacific Contact Center Applications Market

  • $ 25 000
  • Industry report
  • September 2015
  • by Frost & Sullivan

Omni-channel Integration Consolidates Communication Platforms Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Asia
GAO Market in Latin America – Market Research 2015-2019

GAO Market in Latin America – Market Research 2015-2019

  • $ 2 500
  • Industry report
  • September 2015
  • by Infiniti Research Limited

About GAO market Based on Technavio research on the IT markets in Latin America, availability of cost-effective, advanced technologies, and favorable business conditions positioned Latin America as one ...

  • Industries : Business Outsourcing
  • Countries : World
Global Contact Center and Office Headset Market 

Global Contact Center and Office Headset Market 

  • $ 4 950
  • Industry report
  • September 2015
  • by Frost & Sullivan

Global Contact Center and Office Headset Market : The Move to Desktop Communications Drives Demand for Enterprise Headsets Key Findings The global contact center and office headset market earned revenue ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
BPO Enabling Technology Part II 

BPO Enabling Technology Part II 

  • $ 1 500
  • Industry report
  • September 2015
  • by Frost & Sullivan

BPO Enabling Technology Part II : Radically Transforming Client Relationships Introduction This Market Insight is Part II of Frost & Sullivan’s series on the topic of technology- enabled Business Process ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
APAC Automation Aftermarket Services and Outsourcing Industry 2015 Market Research Report

APAC Automation Aftermarket Services and Outsourcing Industry 2015 Market Research Report

  • $ 3 200
  • Industry report
  • September 2015
  • by QY Research Group

Summary The APAC Automation Aftermarket Services and Outsourcing Industry 2015 Market Research Report is a professional and in-depth study on the current state of the Automation Aftermarket Services and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
The 2016-2021 Outlook for Call Center Services in India

The 2016-2021 Outlook for Call Center Services in India

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for call center services across the states, union territories and cities of India. Latent demand (in millions of U.S. dollars), or potential industry ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
The 2016-2021 Outlook for Telemarketing in the United States

The 2016-2021 Outlook for Telemarketing in the United States

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for telemarketing across the states and cities of the United States. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
The 2016-2021 Outlook for Call Center Services in the United States

The 2016-2021 Outlook for Call Center Services in the United States

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for call center services across the states and cities of the United States. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

  • $ 4 500
  • Industry report
  • August 2015
  • by IDC

This IDC study examines the worldwide contact center applications market for 2012-2014. Revenue and market share of the leading vendors are provided for 2014."The contact center market is a leading component ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : World
The 2016-2021 Outlook for Call Center Services in Japan

The 2016-2021 Outlook for Call Center Services in Japan

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for call center services across the prefectures and cities of Japan. Latent demand (in millions of U.S. dollars), or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
The 2016-2021 Outlook for Call Center Services in Greater China

The 2016-2021 Outlook for Call Center Services in Greater China

  • $ 595
  • Industry report
  • August 2015
  • by ICON Group

This econometric study covers the latent demand outlook for call center services across the regions of Greater China, including provinces, autonomous regions (Guangxi, Nei Mongol, Ningxia, Xinjiang, Xizang ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : China
Plunkett’s Outsourcing & Offshoring Industry Almanac 2016: Outsourcing & Offshoring Industry Market Research, Statistics, Trends & Leading Companies

Plunkett’s Outsourcing & Offshoring Industry Almanac 2016: Outsourcing & Offshoring Industry Market Research, Statistics, Trends & Leading Companies

  • $ 350
  • Industry report
  • August 2015
  • by Plunkett Research

PLUNKETT’S OUTSOURCING & OFFSHORING INDUSTRY ALMANAC 2016 Key findings: - Plunkett Research lists top 300 companies in Outsourcing & Offshoring and names top trends changing the industry for the mid ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States, World
BPO Market in EU 2015-2019

BPO Market in EU 2015-2019

  • $ 2 500
  • Industry report
  • August 2015
  • by Infiniti Research Limited

About BPO market in EU BPO is a segment of outsourcing that includes the subcontracting of the specific business process of an organization to third-party service providers. It is an effective strategy ...

  • Industries : Business Outsourcing
  • Countries : Europe
China Customer Care BPO Services 2015-2019 Forecast and Analysis

China Customer Care BPO Services 2015-2019 Forecast and Analysis

  • $ 7 000
  • Industry report
  • August 2015
  • by IDC

This IDC study provides an overview of the China customer care BPO services market including its status and a forecast for the period 2015-2019. The study also provides future trends and recommendations ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : China
Highlights of the Hosted Cloud Contact Center Buyer Survey: Customer Experience Driving Hosted and Cloud Contact Center Services

Highlights of the Hosted Cloud Contact Center Buyer Survey: Customer Experience Driving Hosted and Cloud Contact Center Services

  • $ 500
  • Industry report
  • August 2015
  • by IDC

This IDC Insight discusses the highlights of a recent buyer survey on the adoption of hosted cloud contact center services and the impact of corporate customer experience strategic initiatives.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Call Centres in the UK - Industry Market Research Report

Call Centres in the UK - Industry Market Research Report

  • $ 800
  • Industry report
  • August 2015
  • by Ibisworld

Call Centres in the UK Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls. The industry only ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United Kingdom
Nearshore is All Grown Up

Nearshore is All Grown Up

  • $ 1 500
  • Industry report
  • August 2015
  • by Frost & Sullivan

Hot BPO Delivery Locations Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Global Medical Outsourcing Industry Report 2015

Global Medical Outsourcing Industry Report 2015

  • $ 2 800
  • Industry report
  • August 2015
  • by QY Research Group

Summary The Global Medical Outsourcing Industry Report 2015 is a professional and in-depth study on the current state of the Medical Outsourcing industry. The report provides a basic overview of the industry ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World, China
U.S. Consumer Requirements for Managed IoT and Home Automation Services and the Value Chain of Outsourced Opportunities from IoT to Business Process and IT

U.S. Consumer Requirements for Managed IoT and Home Automation Services and the Value Chain of Outsourced Opportunities from IoT to Business Process and IT

  • $ 3 500
  • Industry report
  • August 2015
  • by IDC

This IDC study provides an overview of the results of a comprehensive survey completed in 2015 on U.S. consumer buying patterns and the adoption of emerging "outsourced managed" services for IoT-enabled ...

  • Industries : Residential Real Estate, Building Materials, Real Estate
  • Countries : United States
Global Medical Billing Outsourcing Market 2015-2019

Global Medical Billing Outsourcing Market 2015-2019

  • $ 2 500
  • Industry report
  • August 2015
  • by Infiniti Research Limited

About Global Medical Billing Outsourcing Globally, healthcare spending is expected to increase, which will put additional pressure on healthcare delivery systems, governments, and insurers. The major reasons ...

  • Industries : Healthcare
  • Countries : World
Morocco Cloud, Hosted, Managed and Outsourced Services Market 2015-2019 Forecast and 2014 Analysis

Morocco Cloud, Hosted, Managed and Outsourced Services Market 2015-2019 Forecast and 2014 Analysis

  • $ 4 500
  • Industry report
  • August 2015
  • by IDC

This IDC study presents an overview of the Moroccan market for IS outsourcing, managed, hosted, and cloud services. Managed services are broken down into managed network infrastructure services and managed ...

  • Industries : Hosting, Hosting, IT Services, IT Services, Business Outsourcing
  • Countries : Morocco
Analysis of the South African Contact Centre Market 

Analysis of the South African Contact Centre Market 

  • $ 4 950
  • Industry report
  • July 2015
  • by Frost & Sullivan

Analysis of the South African Contact Centre Market : The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa’s Contact Centre Market To be successfully employed in a ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : South Africa
Worldwide and U.S. Discrete Application Management Services Market Shares, 2014: IDC%s Top 10 Vendors

Worldwide and U.S. Discrete Application Management Services Market Shares, 2014: IDC%s Top 10 Vendors

  • $ 4 500
  • Industry report
  • July 2015
  • by IDC

This IDC study provides a review of the top 10 application management services vendors -- as ranked by total worldwide discrete application management revenue -- which found that Accenture led all service ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, United States
Global Telecom Billing Outsourcing Market 2015-2019

Global Telecom Billing Outsourcing Market 2015-2019

  • $ 3 000
  • Industry report
  • July 2015
  • by Infiniti Research Limited

About Telecom Billing Outsourcing The telecommunication sector is struggling because, despite overall growth, it faces reduction in average revenue per user (ARPU), stringent regulations, and competition ...

  • Industries : Business Outsourcing
  • Countries : World
Global Middle Office Outsourcing Market 2015-2019

Global Middle Office Outsourcing Market 2015-2019

  • $ 2 500
  • Industry report
  • July 2015
  • by Infiniti Research Limited

Global Middle Office Outsourcing Market The concept of middle office outsourcing gained popularity among the asset managers post the 2008 financial crisis. The primary role of an asset manager is to maximize ...

  • Industries : Investment Banking, Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Business Strategy: How the Health Net-Cognizant Megadeal Is Relevant to the Rest of the Healthcare Payer IT Outsourcing Market

Business Strategy: How the Health Net-Cognizant Megadeal Is Relevant to the Rest of the Healthcare Payer IT Outsourcing Market

  • $ 4 500
  • Industry report
  • July 2015
  • by IDC

This IDC Health Insights report takes the megadeal of 2014 between Health Net and Cognizant as a point of reference within the context of historical data about IT outsourcing deals since 2008. It analyzes ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Healthcare, IT Services, IT Services
  • Countries : World, United States
Perspective: Genpact Analyst and Advisor Forum

Perspective: Genpact Analyst and Advisor Forum

  • $ 1 500
  • Industry report
  • July 2015
  • by IDC

This IDC Manufacturing Insights Perspective provides some insight into the recent Genpact Analyst and Advisor Forum held June 1-2, 2015, in Boston. For those unfamiliar with Genpact, the firm is a global ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Worldwide Services Market Shares, 2014: Digital Begins to Drive Real Growth

Worldwide Services Market Shares, 2014: Digital Begins to Drive Real Growth

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

This IDC study presents market shares for the worldwide services market for 2014, which is broken down intomacromarkets (e.g., project oriented, outsourcing, and support and training) and macroregion (e.g., ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
2015 EMEA Contact Center Systems Buyers Guide

2015 EMEA Contact Center Systems Buyers Guide

  • $ 10 000
  • Industry report
  • June 2015
  • by Frost & Sullivan

Flexibility is the Key for Maintaining Relevance The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Medical Outsourcing Market Analysis: By Services (Payer, Provider, Pharmaceutical, Pathology, Information Technology); By End Users (Hospitals, Pharma Laboratories, Clinics) - Forecast (2015 - 2020)

Medical Outsourcing Market Analysis: By Services (Payer, Provider, Pharmaceutical, Pathology, Information Technology); By End Users (Hospitals, Pharma Laboratories, Clinics) - Forecast (2015 - 2020)

  • $ 5 250
  • Industry report
  • June 2015
  • by Industry ARC

Outsourcing is an effective cost-saving strategy in which one company assign the core services or operations of the organization to a provider that focuses in that area of service or operation. The global ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

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