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IT Outsourcing Analysis & Statistics, May 2015 (p6)

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U.S. Hosted and Cloud Contact Center Services 2015-2019 Forecast: The Impact of Consumer Expectations

U.S. Hosted and Cloud Contact Center Services 2015-2019 Forecast: The Impact of Consumer Expectations

  • $ 4 500
  • Industry report
  • May 2015
  • by IDC

This IDC study provides IDC's forecast for the hosted and on-demand (cloud) contact center services market for 2015-2019. This study highlights key assumptions and drivers that are creating changes and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2015 EMEA Hosted/Cloud Contact Center Buyers Guide

2015 EMEA Hosted/Cloud Contact Center Buyers Guide

  • $ 10 000
  • Industry report
  • April 2015
  • by Frost & Sullivan

Scope The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Worldwide and U.S. Business Process Outsourcing Services 2015-2019 Forecast

Worldwide and U.S. Business Process Outsourcing Services 2015-2019 Forecast

  • $ 4 500
  • Industry report
  • April 2015
  • by IDC

This IDC study provides IDC's forecast for the worldwide and U.S. business process outsourcing (BPO) market by key horizontals for the 2015-2019 forecast period. This study highlights key assumptions and ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, United States
Leveraging the Contact Center as the Touch Point for Customer Insights and Engagement

Leveraging the Contact Center as the Touch Point for Customer Insights and Engagement

  • $ 3 500
  • Industry report
  • April 2015
  • by IDC

This IDC study summarizes some of the key discussions from the recent Contact Centers Executive Roundtable. The attendees included senior IT executives and senior line-of-business (LOB) managers from a ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The Changing Landscape for Customer Support and CRM

The Changing Landscape for Customer Support and CRM

  • $ 1 500
  • Industry report
  • April 2015
  • by Frost & Sullivan

A Growing Need to Improve the Customer Experience Prompts Companies to Step up Customer Support Customers are becoming more reliant on computer hardware, software, and services in their lives and work. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Cloud Contact Center Services Profile: LiveOps

Cloud Contact Center Services Profile: LiveOps

  • $ 3 500
  • Industry report
  • April 2015
  • by IDC

This IDC Vendor Profile highlights LiveOps' cloud contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Company Snapshot - Oracle Financial Services Software Limited

Company Snapshot - Oracle Financial Services Software Limited

  • $ 99
  • Industry report
  • April 2015
  • by Gyan Research and Analytics Pvt. Ltd.

The capsule reports are concise information about the industry; and the opportunities & challenges that it carries. It gives the past as well as the future prospects of the industry with a forecast fo ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Business Process Outsourcing (BPO) Services

The 2016-2021 World Outlook for Business Process Outsourcing (BPO) Services

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for business process outsourcing (BPO) services across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Telemarketing

The 2016-2021 World Outlook for Telemarketing

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for telemarketing across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Managed Security Services

The 2016-2021 World Outlook for Managed Security Services

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for managed security services across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Contact Centres

The 2016-2021 World Outlook for Contact Centres

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for contact centres across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Call Center Services

The 2016-2021 World Outlook for Call Center Services

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for call center services across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Plantronics, Inc. (USA)

Plantronics, Inc. (USA)

  • $ 350
  • Industry report
  • April 2015
  • by Global Industry Analysts

This report presents quick facts about Plantronics, Inc., which is principally involved in the Manufacture and Distribution of Lightweight Communications Headsets, Telephone Headset Systems, and Accessories. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
IDC%s Worldwide Services Taxonomy, 2015

IDC%s Worldwide Services Taxonomy, 2015

  • $ 3 500
  • Industry report
  • March 2015
  • by IDC

This IDC study provides a detailed description of IDC's services market taxonomy. For 2015, the taxonomy includes individual foundation markets grouped within three primary market segments: project oriented, ...

  • Industries : Business Outsourcing, Education and Training, Education and Training
  • Countries : World
Sagamore MCS

Sagamore MCS

  • $ 500
  • Industry report
  • March 2015
  • by IDC

This IDC Vendor Profile examines Sagamore MCS, a company that specializes in managed content services. Sagamore MCS' solution allows SMBs to execute improved business process outsourcing and print management. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Japan Unified Communications and Collaborative Application System Enterprise User Survey 2014

Japan Unified Communications and Collaborative Application System Enterprise User Survey 2014

  • $ 5 000
  • Industry report
  • March 2015
  • by IDC

This IDC study, which is the translation of the document IDC #J15440101, analyzes the usage trends of unified communications and collaborations (UC&C) among Japan enterprise users based on the findings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, VOIP, Call Center, Call Center, Call Center, Call Center
  • Countries : Japan
Global Managed Security Services Market : Threat Detection and Remediation to Emerge as a Key Market Engine Over the Forecast Period

Global Managed Security Services Market : Threat Detection and Remediation to Emerge as a Key Market Engine Over the Forecast Period

  • $ 6 950
  • Industry report
  • March 2015
  • by Frost & Sullivan

Introduction •The global managed security services (MSS) research service provides a consolidated, top-level view of Frost & Sullivan’s regional research into the global MSS market. •This research ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America, World
Hosted Contact Center Services Profile: West Corp.

Hosted Contact Center Services Profile: West Corp.

  • $ 3 500
  • Industry report
  • March 2015
  • by IDC

This IDC Vendor Profile highlights West Corp.'s hosted contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Global Business Process Outsourcing (BPO) Industry

Global Business Process Outsourcing (BPO) Industry

  • $ 4 950
  • Industry report
  • March 2015
  • by Global Industry Analysts

This report analyzes the worldwide markets for Business Process Outsourcing (BPO) in US$ Million by the following Horizontal Segments: Finance & Accounting, Customer Services, HR, KPO, and Procurement. ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, Japan, Europe, Asia, Canada
Japan Business Service 2014-2018 Forecast and 2013 Review: 1H14

Japan Business Service 2014-2018 Forecast and 2013 Review: 1H14

  • $ 5 000
  • Industry report
  • March 2015
  • by IDC

This IDC study (a translation of the Japanese document IDC #J14280104) explores situations and trends in the Japan business consulting market and the Japan key horizontal business process outsourcing (BPO) ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
The Contact Centre Goes Social

The Contact Centre Goes Social

  • $ 2 500
  • Industry report
  • February 2015
  • by IDC

This IDC Insight looks at the maturing nature of social media and how it applies to the contact centre. The contact centre space has been slow to adopt social media due to the complexity around engagement, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Analysis of Asia-Pacific Managed Security Services Market CY 2013 : Increasing Concerns Over Advanced Threats Driving Demand for Security Services

Analysis of Asia-Pacific Managed Security Services Market CY 2013 : Increasing Concerns Over Advanced Threats Driving Demand for Security Services

  • $ 16 000
  • Industry report
  • February 2015
  • by Frost & Sullivan

Executive Summary •The managed security service model continued to gain adoption across Asia-Pacific during 2013. The market posted a revenue of $ x million, representing a steady growth of x % on ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, Japan
Contact Center Outsourcing Market in the APAC Region 2015-2019

Contact Center Outsourcing Market in the APAC Region 2015-2019

  • $ 2 500
  • Industry report
  • February 2015
  • by Infiniti Research Limited

About Contact Center Outsourcing Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : World
Japan Document Outsourcing Services 2014-2018 Forecast and 2013 Analysis

Japan Document Outsourcing Services 2014-2018 Forecast and 2013 Analysis

  • $ 5 000
  • Industry report
  • February 2015
  • by IDC

This IDC study, which is a translation of the Japan document IDC #J14070104, presents revenue performance in the Japan outsourced document services market from 2011 to 2013, as well as a market forecast ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers

Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers

  • $ 4 000
  • Industry report
  • February 2015
  • by IDC

This IDC study is designed for LOB executives to enable them to maximize the effectiveness of contact center investments and create solutions that are aligned with their organization's business strategy. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Saudi Arabia Managed Security Services Market Forecast and Opportunities, 2020

Saudi Arabia Managed Security Services Market Forecast and Opportunities, 2020

  • $ 2 000
  • Industry report
  • February 2015
  • by TechSci Research

Saudi Arabia is confronting a clear risk from sophisticated cyber-attacks. The region’s growing economy, high internet & mobile penetration, and sophisticated infrastructure make it an attractive destination ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Saudi Arabia
Contact Centres Market Report 2015

Contact Centres Market Report 2015

  • $ 898
  • Industry report
  • February 2015
  • by Key Note Publications Ltd

The past few years have seen the UK contact centres market continue to strengthen in the wake of the recession and weakened economic environment, with total market turnover rising by an unprecedented 11% ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

  • $ 299
  • Industry report
  • February 2015
  • by Kentley Insights

Telemarketing Bureaus and Other Contact Centers Industry in the United States - Market Report KENTLEY INDUSTRY INSIGHTS MARKET REPORT This Market Report is an in-depth evaluation of the Telemarketing Bureaus ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United States
Footwear Market Report 2015

Footwear Market Report 2015

  • $ 898
  • Industry report
  • February 2015
  • by Key Note Publications Ltd

This Key Note Market Report examines the market for footwear in the UK over the 5 years between 2010 and 2014, particularly focusing on the value of the market, the leading competitors, buying behaviou ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
What Next After Cloud Fatally Damages IT Outsourcing in Europe?

What Next After Cloud Fatally Damages IT Outsourcing in Europe?

  • $ 500
  • Industry report
  • January 2015
  • by IDC

The market for traditional IT outsourcing is being reshaped by cloud services, with IDC not expecting any growth for this market in Western Europe for the next five year, which is IDC's current forecast ...

  • Industries : Hosting, Hosting, IT Services, IT Services
  • Countries : Europe, World

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