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IT Outsourcing Analysis & Statistics, April 2015 (p6)

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Cloud Contact Center Services Profile: LiveOps

Cloud Contact Center Services Profile: LiveOps

  • $ 3 500
  • Industry report
  • April 2015
  • by IDC

This IDC Vendor Profile highlights LiveOps' cloud contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
The 2016-2021 World Outlook for Contact Centres

The 2016-2021 World Outlook for Contact Centres

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for contact centres across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Plantronics, Inc. (USA)

Plantronics, Inc. (USA)

  • $ 350
  • Industry report
  • April 2015
  • by Global Industry Analysts

This report presents quick facts about Plantronics, Inc., which is principally involved in the Manufacture and Distribution of Lightweight Communications Headsets, Telephone Headset Systems, and Accessories. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
The 2016-2021 World Outlook for Business Process Outsourcing (BPO) Services

The 2016-2021 World Outlook for Business Process Outsourcing (BPO) Services

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for business process outsourcing (BPO) services across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Engineering Services Outsourcing (ESO)

The 2016-2021 World Outlook for Engineering Services Outsourcing (ESO)

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for engineering services outsourcing (ESO) across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Call Center Services

The 2016-2021 World Outlook for Call Center Services

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for call center services across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Telemarketing

The 2016-2021 World Outlook for Telemarketing

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for telemarketing across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
IDC%s Worldwide Services Taxonomy, 2015

IDC%s Worldwide Services Taxonomy, 2015

  • $ 3 500
  • Industry report
  • March 2015
  • by IDC

This IDC study provides a detailed description of IDC's services market taxonomy. For 2015, the taxonomy includes individual foundation markets grouped within three primary market segments: project oriented, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, IT Services, IT Services
  • Countries : World
Global BPO Market in the Public Sector 2015-2019

Global BPO Market in the Public Sector 2015-2019

  • $ 3 000
  • Industry report
  • March 2015
  • by Infiniti Research Limited

About Global BPO Market in Public Sector BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
Telemarketing & Call Centers in the US - Industry Market Research Report

Telemarketing & Call Centers in the US - Industry Market Research Report

  • $ 1 020
  • Industry report
  • March 2015
  • by Ibisworld

Telemarketing & Call Centers in the US Over the past five years, the economic recession and overseas outsourcing have hurt demand for US-based telemarketing companies, causing revenue to slow in line ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Vendor and Sourcing Management: ISO 37500 -- Setting Global Outsourcing Standards

Vendor and Sourcing Management: ISO 37500 -- Setting Global Outsourcing Standards

  • $ 4 000
  • Industry report
  • March 2015
  • by IDC

This IDC study informs outsourcing buyers of the importance of a well-defined methodology for managing the outsourcing life cycle. Outsourcing of IT and business processes is much more complicated than ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, India, World
Global Desktop Outsourcing Market 2015-2019

Global Desktop Outsourcing Market 2015-2019

  • $ 2 500
  • Industry report
  • March 2015
  • by Infiniti Research Limited

About Desktop Outsourcing Desktop outsourcing refers to the outsourcing of desktop management tasks to a third party. Desktop outsourcing provides centralized management and significant reduction in costs. ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Hosted Contact Center Services Profile: West Corp.

Hosted Contact Center Services Profile: West Corp.

  • $ 3 500
  • Industry report
  • March 2015
  • by IDC

This IDC Vendor Profile highlights West Corp.'s hosted contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Global Business Process Outsourcing (BPO) Industry

Global Business Process Outsourcing (BPO) Industry

  • $ 4 950
  • Industry report
  • March 2015
  • by Global Industry Analysts

This report analyzes the worldwide markets for Business Process Outsourcing (BPO) in US$ Million by the following Horizontal Segments: Finance & Accounting, Customer Services, HR, KPO, and Procurement. ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, Japan, Europe, Asia, Canada
Japan Business Service 2014-2018 Forecast and 2013 Review: 1H14

Japan Business Service 2014-2018 Forecast and 2013 Review: 1H14

  • $ 5 000
  • Industry report
  • March 2015
  • by IDC

This IDC study (a translation of the Japanese document IDC #J14280104) explores situations and trends in the Japan business consulting market and the Japan key horizontal business process outsourcing (BPO) ...

  • Industries : Business Consultancy and Audit, Business Services
  • Countries : Japan
Payroll and Other Office Administrative Services in Australia – Industry Market Research Report

Payroll and Other Office Administrative Services in Australia – Industry Market Research Report

  • $ 965
  • Industry report
  • February 2015
  • by Ibisworld

Payroll and Other Office Administrative Services in Australia This industry includes companies that provide a range of everyday office administrative services such as clerical, billing and record keeping, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Australia
Outsourcing Market in the APAC Region 2015-2019

Outsourcing Market in the APAC Region 2015-2019

  • $ 3 000
  • Industry report
  • February 2015
  • by Infiniti Research Limited

About Outsourcing Outsourcing is the process of subcontracting the technical or non-technical functions of an organization to a third-party vendor that has expertise in the required domains. It helps firms ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, United States
The Contact Centre Goes Social

The Contact Centre Goes Social

  • $ 2 500
  • Industry report
  • February 2015
  • by IDC

This IDC Insight looks at the maturing nature of social media and how it applies to the contact centre. The contact centre space has been slow to adopt social media due to the complexity around engagement, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Business Process Outsourcing Services in the US - Industry Market Research Report

Business Process Outsourcing Services in the US - Industry Market Research Report

  • $ 1 020
  • Industry report
  • February 2015
  • by Ibisworld

Business Process Outsourcing Services The Business Process Outsourcing (BPO) Services industry prospered over the five years to 2015. The improving US economy, coupled with rising revenue in the finance ...

  • Industries : Business Outsourcing
  • Countries : United States
Business Process Outsourcing in Australia

Business Process Outsourcing in Australia

  • $ 965
  • Industry report
  • February 2015
  • by Ibisworld

Business Process Outsourcing in Australia This industry provides a range of third-party outsourcing services on a contract basis. Clients outsource specific operations and business functions, including ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Australia
Adaptive Trials: Market Dynamics and Service Provider Benchmarking

Adaptive Trials: Market Dynamics and Service Provider Benchmarking

  • $ 3 960
  • Industry report
  • February 2015
  • by Industry Standard Research

Report Overview This report offers sponsors, CROs, and specialist adaptive trial companies an in-depth look at the market dynamics, perception, and use of adaptive trials as they are quickly becoming a ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Contact Center Outsourcing Market in the APAC Region 2015-2019

Contact Center Outsourcing Market in the APAC Region 2015-2019

  • $ 2 500
  • Industry report
  • February 2015
  • by Infiniti Research Limited

About Contact Center Outsourcing Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Japan Document Outsourcing Services 2014-2018 Forecast and 2013 Analysis

Japan Document Outsourcing Services 2014-2018 Forecast and 2013 Analysis

  • $ 5 000
  • Industry report
  • February 2015
  • by IDC

This IDC study, which is a translation of the Japan document IDC #J14070104, presents revenue performance in the Japan outsourced document services market from 2011 to 2013, as well as a market forecast ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, IT Services, IT Services
  • Countries : Japan
Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers

Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers

  • $ 4 000
  • Industry report
  • February 2015
  • by IDC

This IDC study is designed for LOB executives to enable them to maximize the effectiveness of contact center investments and create solutions that are aligned with their organization's business strategy. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Global CRO Market : Transformation, Developments, Opportunities and Future of CRO Market

Global CRO Market : Transformation, Developments, Opportunities and Future of CRO Market

  • $ 4 950
  • Industry report
  • February 2015
  • by Frost & Sullivan

Key Findings •The global Contract Research Organization (CRO) market was $ x billion in 2014 and is expected to reach $ x billion in 2019, growing at a robust CAGR (2014–2019) of x %. •The penetration ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Growth Verticals: Customer Care Outsourcing North America : Challenges and Keys to Driving Greater Market Penetration

Growth Verticals: Customer Care Outsourcing North America : Challenges and Keys to Driving Greater Market Penetration

  • $ 1 500
  • Industry report
  • February 2015
  • by Frost & Sullivan

Introduction The North American contact center outsourcing market - which is quite mature and fragmented - is being driven by inbound customer care, acquisitions, sales, and technical support. Custome ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Worldwide and U.S. Research and Development/Product Engineering Services 2015-2018 Forecast

Worldwide and U.S. Research and Development/Product Engineering Services 2015-2018 Forecast

  • $ 4 500
  • Industry report
  • February 2015
  • by IDC

This IDC study forecasts fairly robust growth for the R&D/product engineering services market in the long term as technology product customers continue to increase their focus on long-term outsourcing ...

  • Industries : Manufacturing, Research and Development, Business Outsourcing
  • Countries : World
Footwear Market Report 2015

Footwear Market Report 2015

  • $ 898
  • Industry report
  • February 2015
  • by Key Note Publications Ltd

This Key Note Market Report examines the market for footwear in the UK over the 5 years between 2010 and 2014, particularly focusing on the value of the market, the leading competitors, buying behaviou ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

  • $ 299
  • Industry report
  • February 2015
  • by Kentley Insights

Telemarketing Bureaus and Other Contact Centers Industry in the United States - Market Report KENTLEY INDUSTRY INSIGHTS MARKET REPORT This Market Report is an in-depth evaluation of the Telemarketing Bureaus ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United States
Saudi Arabia Cloud, Hosted, Managed, and Outsourced Services Market 2013 Analysis and 2014-2018 Forecast

Saudi Arabia Cloud, Hosted, Managed, and Outsourced Services Market 2013 Analysis and 2014-2018 Forecast

  • $ 6 750
  • Industry report
  • January 2015
  • by IDC

This IDC study presents an assessment of the Saudi cloud, hosted, managed, and outsourced services market in 2013. The study contains details on market sizing, summarizes the major impacts indicated by ...

  • Industries : Hosting, Hosting, IT Services, IT Services
  • Countries : Saudi Arabia

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