It Outsourcing Analysis & Statistics, May 2010 (p7)

It Outsourcing Industry: CIO Investment and Outsourcing Priorities Have Shifted Post-Recession (Customer Focus)

$ 1 895
Industry report
May 2010
by Datamonitor

About This Report Overall IT budgets are expected to rise this year, with some surprising changes in the types of planned technology investments. Investments in mature technologies will steadily continue ...

Industries : Investment Banking, It Outsourcing

Data Center Outsourcing Market 2009-2013

$ 1 500
Industry report
April 2010
by Infiniti Research Limited

A Data Center is a facility used to house computer systems and associated components (such as network equipment and storage systems). Also called a server farm, it includes supporting equipment, such as ...

Industries : It Outsourcing
Countries : United States, India, North America

Global Outsourced Software Testing Services Market 2009-2013

$ 1 500
Industry report
April 2010
by Infiniti Research Limited

Outsourced Software Testing Services refers to the testing process for a developed software by an IT company. A company offering testing services can either be an independent company, a product development ...

Industries : Software and Consulting, Software, It Outsourcing
Countries : World

Power Distribution Unit market in Data Centers Market 2009- 2013

$ 1 500
Industry report
April 2010
by Infiniti Research Limited

A Data Center, also called a server farm, is a facility used to house computer systems and associated components, such as network equipment and storage systems. It also includes supporting equipment, such ...

Industries : It Outsourcing, Hardware and Electronic Equipment
Countries : United States

Containerized Data Centers - Deployment Landscape

$ 1 500
Industry report
April 2010
by Infiniti Research Limited

The 'Deployment Landscape of Containerized Data Centers' is a follow up on the research titled 'Global Containerized Data Center Market 2009-2013' published by TechNavio in early 2010. This report, the ...

Industries : It Outsourcing, Hardware and Electronic Equipment
Countries : World

KeyCorp: SWOT Analysis & Company Profile

$ 99
Company report
April 2010
by World Market Intelligence Ltd

Synopsis WMI's KeyCorp contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis company profile is a crucial ...

Industries : Call Center
Countries : United States

North American Speech Applications Development Market for Contact Centers

$ 6 000
Industry report
March 2010
by Frost & Sullivan

About two-thirds of North American contact center organizations have plans to either build or enhance their contact center speech applications over the next twelve months based on a Frost & Sullivan survey ...

Industries : Call Center, Hardware and Electronic Equipment
Countries : United States

Commonwealth Bank of Australia: SWOT Analysis & Company Profile

$ 99
Company report
March 2010
by World Market Intelligence Ltd

Synopsis WMI's Commonwealth Bank of Australia contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis company ...

Industries : It Outsourcing
Countries : Australia

Global Data Centers IT Market 2009-2013

$ 1 500
Industry report
March 2010
by Infiniti Research Limited

A Data Center, also called a server farm, is a facility used to house computer systems and associated components, such as network equipment and storage systems. It also includes supporting equipment such ...

Industries : It Outsourcing, It Services
Countries : World

Global Contact Center Technology Market 2008-2012

$ 1 500
Industry report
March 2010
by Infiniti Research Limited

Contact Center Technology solutions help companies maintain communications with its customers. It includes predictive dialers, interactive voice response, automatic call distributors, computer telephone ...

Industries : Call Center, It Services
Countries : World

Global Application Delivery Controllers Market in Datacenters 2009-2013

$ 1 500
Industry report
March 2010
by Infiniti Research Limited

An Application Delivery Controller (ADC) is a device that is placed between the firewall and one or more application servers in a Data Center. Besides providing traditional load balancing across servers, ...

Industries : Hardware and Electronic Equipment, It Outsourcing, It Services
Countries : World

2009 Top State and Local Government ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
March 2010
by Black book

The American Recovery and Reinvestment Act hopes to stimulate the US economy through funded public sector technology projects. For the foreseeable future, the fortified overseeing of stimulus and TARP ...

Industries : Business Outsourcing, It Outsourcing, E-government
Countries : United States

Data Center Automation Solutions Market 2009-2015

$ 1 500
Industry report
February 2010
by Infiniti Research Limited

Increasing demand for IT services and controlling cost pressures, is leading to complex automation management. This is leading to the transformation of IT operations through adoption of Data Center Automation ...

Industries : It Outsourcing, It Services
Countries : World

Latin American IT Infrastructure Outsourcing Services Markets

$ 6 500
Industry report
February 2010
by Frost & Sullivan

Even though the worldwide economic crisis has negatively affected the Latin American IT infrastructure outsourcing markets, the region is forecast to grow at higher levels than more mature regions such ...

Industries : Business Outsourcing, It Outsourcing
Countries : United States

2009 Top Healthcare Payer BPO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book healthcare BPO industry user survey investigated over 130 contracts held by 352 of the top nonprofit, charitable organizations and related agency spending clients globally in the ...

Industries : Healthcare, It Outsourcing, Business Outsourcing
Countries : World, United States

2009 Top Education ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book IT outsourcing (ITO) education industry user survey investigated over 138 contracts held by 455 education agencies and companies globally. 18 key performance indicators (KPIs) o ...

Industries : Education and Training, It Outsourcing
Countries : United States, World, United Kingdom, Europe

2009 Top Healthcare ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

This report uses a subset of The 2009 Black Book of Outsourcing client experience survey consisting of over 182 IT and application outsourcing (AO) contracts held by 84 of the top servicers of healthcare ...

Industries : Managed Care, Healthcare, It Outsourcing
Countries : North America, World, United States

2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book ITO legacy migration, systems transformation and IT modernization user survey investigated the customer experience of nearly 400 corporate and organizational decision-makers and ...

Industries : Telephony, Legal Services, It Outsourcing
Countries : World, United States

2009 Top Healthcare Payer ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor in ITO initiatives, and ranked on a 1-10 scale in mean format. The key ...

Industries : Managed Care, Healthcare, It Outsourcing

2009 Top Telecommunications ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 186 technology and application outsourcing (AO) contracts held by 77 of the top suppliers of the telecommunications ...

Industries : Telecommunication Services, It Outsourcing
Countries : Philippines, World, United States, Europe, India

2009 Top High-Tech and ISV ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book high-tech and ISV ITO user survey investigates over 337 contracts held by 61 of the leading technology services firms and companies globally. 18 key performance indicators (KPIs) ...

Industries : Telephony, It Outsourcing
Countries : United States, United Kingdom, World

2009 Top Automotive and Transportation Manufacturing ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book automotive and transportation industries IT outsourcing (ITO) user survey investigated over 251 contracts held by 38 of the leading technology services firms and companies globally. ...

Industries : Heavy Truck and Bus, It Outsourcing, Automotive, Transportation
Countries : World, United States, United Kingdom

2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book BI data warehousing industry IT outsourcing (ITO) user survey investigated over 258 contracts held by ITO users. In order to rank the organizations, 18 key performance indicators ...

Industries : Logistics and Freight, It Outsourcing
Countries : World, United States, United Kingdom, Europe

2009 Top Entertainment ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 131 technology and application outsourcing (AO) contracts held by 57 of the top suppliers for the studios, TV, ...

Industries : Television Broadcasting, Online Broadcasting, It Outsourcing, Leisure
Countries : World

Financial CIOs Get Real About Virtual IT

$ 495
Industry report
January 2010
by Yankee Group

Servers Down, Desktops to Go That sums up the attitude toward virtualization held by many CIOs who attended the CIO Forum's Financial Services Summit, held recently in downtown Manhattan. Dozens of IT ...

Industries : It Outsourcing, Personal Computer and Server, Financial Services, It Services

2009 Top Wealth Management Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
January 2010
by Black book

In 2009, the Black Book wealth management, asset management and financial markets industry ITO user survey investigated over 300 contracts held by more than 700 ITO users. In order to rank the organizations, ...

Industries : Private Banking, It Outsourcing
Countries : World, United States, United Kingdom

2009 Top US Federal Government Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
January 2010
by Black book

In 2009, the Black Book US federal government ITO user survey investigated over 227 contracts held by nearly 1,000 of the top spending agencies, departments and divisions, both centralized and decentralized. ...

Industries : It Services, It Outsourcing, E-government
Countries : United States

Latin America Contact Center Applications Market 2009

$ 6 500
Industry report
December 2009
by Frost & Sullivan

The Latin American contact center applications market reached $508.1 million in 2008, a growth of 11.1 percent when compared to 2007. The first semester of the year presented a healthy growth, but as economies ...

Industries : Call Center
Countries : South America, United States, World, Argentina, Colombia, Brazil, Chile, Mexico

Call Center in United States: 2010 Trends to Watch: Customer Relationship Outsourcing (BPO)

$ 1 195
Industry report
December 2009
by Datamonitor

About This Report The recession has impacted the needs of customer relationship management service clients, changing the way vendors are expected to deliver these functions. This brief will outline the ...

Industries : Call Center, Business Outsourcing
Countries : United States

Asia Pacific Hosted Contact Center Market CY 2008

$ 15 000
Industry report
December 2009
by Frost & Sullivan

The research service covers the Hosted Contact Center Market in 14 countries across Asia Pacific. It includes insights on market trends, technology trends, pricing trends as well as market drivers and ...

Industries : Call Center
Countries : South Korea, Asia, Japan, India, China