IT Outsourcing Analysis & Statistics, December 2009 (p8)

Asia Pacific Hosted Contact Center Market CY 2008

$ 15 000
Industry report
December 2009
by Frost & Sullivan

The research service covers the Hosted Contact Center Market in 14 countries across Asia Pacific. It includes insights on market trends, technology trends, pricing trends as well as market drivers and ...

Industries : Call Center
Countries : South Korea, Asia, Japan, India, China

Asia Pacific Contact Center Applications Markets CY 2008

$ 25 000
Industry report
December 2009
by Frost & Sullivan

The Asia Pacific Contact Center Applications Markets CY2008 study covers 8 application segments, namely, Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response ...

Industries : Call Center
Countries : Asia, South Korea, Philippines, New Zealand, Australia, Singapore, Indonesia, World, Vietnam, Thailand, Taiwan, Malaysia, Japan, India, China, Oceania

Call Center Industry: Profiting From Onshore Contact Center Outsourcing During the Recovery (Strategic Focus)

$ 3 395
Industry report
December 2009
by Datamonitor

About This Report The onshore contact center outsourcing segment has evolved considerably since the beginning of the recession. This market research report will analyze trends in major western industries, ...

Industries : Call Center, Business Outsourcing

Call Center Industry: Profiting From Onshore Contact Center Outsourcing During the Recovery (Strategic Focus)

$ 3 395
Industry report
December 2009
by Datamonitor

About This Report The onshore contact center outsourcing segment has evolved considerably since the beginning of the recession. This market research report will analyze trends in major western industries, ...

Industries : Call Center, Business Outsourcing

Company Financials: SYNNEX Corporation

$ 75
Company report
December 2009
by Datamonitor

Introduction The Company Financials offers insights into the financial performance of the company over last five years for about 1000 leading global companies. The datapack covers wealth of financial information ...

Industries : Solution Integration, It Outsourcing
Countries : North America, United States

2009 Top Managed Security Services Information Technology Outsourcing Vendors, Black Book 2009 Surveys

$ 2 500
Industry report
December 2009
by Black book

In 2009, the Black Book managed security services ITO user survey investigated over 160 contracts held by 1,100 current outsourcing customers. In order to rank the organizations, 18 key performance indicators ...

Industries : Business Services, It Outsourcing, Security Services
Countries : United States, World, United Kingdom, Europe

2009 Top Managed Security Services Information Technology Outsourcing Vendors, Black Book 2009 Surveys

$ 2 500
Industry report
December 2009
by Black book

In 2009, the Black Book managed security services ITO user survey investigated over 160 contracts held by 1,100 current outsourcing customers. In order to rank the organizations, 18 key performance indicators ...

Industries : Business Services, Security Services, It Outsourcing
Countries : United States, World, United Kingdom, Europe

Latin American Contact Center Outsourcing Services Market 2009

$ 9 000
Industry report
November 2009
by Frost & Sullivan

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...

Industries : Call Center
Countries : South America, United States, World

Call Center Industry: Outsourced Home Agents: Virtual Contact Center Hype Gets Reality Check (Strategic Focus)

$ 3 395
Industry report
November 2009
by Datamonitor

About This Report The use of home agents by contact center outsourcing vendors has increased rapidly in the last few years. Datamonitor examines whether the model has the potential to become widely adopted. ...

Industries : Call Center
Countries : United States, World

Legal Process Outsourcing: Crisis Creates New Opportunities for LPOs

$ 410
Industry report
November 2009
by ValueNotes Database Pvt. Ltd.

The global legal industry, like any other industry, has been significantly impacted by the economic slowdown. The legal industry has gone through budget cuts, layoffs and cost pressures over the period ...

Industries : Legal Services, It Outsourcing
Countries : India

South African Client Requirements for Outsourced Business Data Services

$ 6 500
Industry report
November 2009
by Frost & Sullivan

This research service analyses the key requirements for end users of outsourced business data services and presents recommendations to key service providers on how to better meet these requirements. ...

Industries : Software and Consulting, It Outsourcing
Countries : South Africa

2009 Top Supply Chain Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
November 2009
by Black book

The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 460 technology and application outsourcing contracts held by 68 of the top suppliers of SCM. In order to rank the ...

Industries : Business Outsourcing, It Outsourcing
Countries : United States, Europe, World

2009 Top Non-Profit, Foundations and Charitable Call and Contact Center Outsourcing Vendors

$ 2 500
Industry report
November 2009
by Black book

In 2009, the Black Book CCO industry user survey investigated over 100 contracts held by 405 of the top non-profit, charitable organizations and related agency spending clients globally in the outsourcing ...

Industries : Call Center
Countries : World, United States, United Kingdom

2009 Top Latin American Information Technology Outsourcing Vendors

$ 2 500
Industry report
November 2009
by Black book

The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 200 technology and application outsourcing contracts held by 38 of the top Latin American ITO suppliers. 629 current ...

Industries : It Services, It Outsourcing
Countries : United States

2009 Top Multilingual/Bilingual Call and Contact Center Outsourcing Vendors

$ 2 500
Industry report
November 2009
by Black book

In 2009, the Black Book CCO industry user survey investigated over 170 contracts held by 455 of the top spending clients globally in the outsourcing market place. In order to rank the organizations, 18 ...

Industries : Call Center
Countries : World

2009 Top Internet Services, Media and Entertainment Call and Contact Center Outsourcing Vendors

$ 2 500
Industry report
November 2009
by Black book

In 2009, the Black Book CCO industry user survey investigated over 130 contracts held by 560 of the top spending clients globally in the outsourcing market place by internet, media and entertainment organizations. ...

Industries : Call Center, It Outsourcing
Countries : United States

2009 Top Life Sciences Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
November 2009
by Black book

In 2009, the Black Book ITO life sciences industry user survey investigated over 140 contracts held by 1,200 life sciences agencies and companies globally. In order to rank the organizations, 18 key performance ...

Industries : It Services, It Outsourcing
Countries : United States, World, United Kingdom, Europe

2009 Top Energy Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
November 2009
by Black book

In 2009, the Black Book energy ITO user survey investigated over 120 contracts held by 1,100 international energy agencies and companies. 18 key performance indicators (KPIs) or criteria are employed, ...

Industries : Business Outsourcing, Energy, It Outsourcing
Countries : United States, World, United Kingdom, Europe

2009 Top Banking, Financial Services and Credit Card Call and Contact Center Outsourcing Vendors

$ 2 500
Industry report
November 2009
by Black book

In 2009, the Black Book CCO user survey investigated over 400 contracts held by 1,300 of the top spending clients in the global banking, credit card and financial services industry. In order to rank the ...

Industries : Call Center, Financial Services
Countries : United States, United Kingdom

Company Financials: Cognizant Technology Solutions Corporation

$ 75
Company report
October 2009
by Datamonitor

Introduction The Company Financials offers insights into the financial performance of the company over last five years for about 1000 leading global companies. The datapack covers wealth of financial information ...

Industries : It Consulting, It Outsourcing, Software and Consulting

Company Financials: Dimension Data Holdings plc

$ 75
Company report
October 2009
by Datamonitor

Introduction The Company Financials offers insights into the financial performance of the company over last five years for about 1000 leading global companies. The datapack covers wealth of financial information ...

Industries : Electronic Component and Semiconductor, It Outsourcing, It Services
Countries : United States

2009 Top Banking, Financial Services and Capital Markets ITO Vendors

$ 2 500
Industry report
October 2009
by Black book

In 2009 Black Book of Outsourcing client experience survey investigated a subset of over 760 technology and application outsourcing contracts held by 108 of the top suppliers of the banking and capital ...

Industries : Telephony, Landline, It Outsourcing, Financial Services
Countries : Philippines, United States, World, India, Europe

2009 Top Training and Learning Business Process Outsourcing Vendors

$ 2 500
Industry report
October 2009
by Black book

In 2009, the Black Book HRO industry user survey investigated over 400 contracts held by 216 user organizations, conglomerates and corporations globally. In order to rank the organizations, 18 key performance ...

Industries : Solution Integration, It Outsourcing
Countries : United States, United Kingdom, World

Company Financials: Juniper Networks, Inc.

$ 75
Company report
September 2009
by Datamonitor

Introduction The Company Financials offers insights into the financial performance of the company over last five years for about 1000 leading global companies. The datapack covers wealth of financial information ...

Industries : Hardware and Electronic Equipment, It Outsourcing
Countries : United States

Market Trends 2009 - Knowing Your Contact Center Outsourcing Customer (Customer Focus)

$ 3 395
Industry report
September 2009
by Datamonitor

Introduction A Datamonitor end-user survey analyzing trends in contact center outsourcing procurement through 2009 Scope *Trends in current contact center operations and CRM budgets *Contact center managers' ...

Industries : Call Center
Countries : New Zealand, Australia

2009 Top Insurance BPO and ITO Vendors

$ 2 500
Industry report
September 2009
by Black book

In 2009, the Black Book Insurance BPO Client Industry user survey investigated over 800 contracts held by 2,600 of the top spending insurance corporations and organizations globally. Sectors are divided ...

Industries : Insurance, It Outsourcing

2009 Top Retail ITO and BPO Vendors

$ 2 500
Industry report
September 2009
by Black book

In 2009, the Black Book BPO: Retail/CPG Industry user survey investigated over 350 contracts held by 1,600 of the retailers, food and drug merchandisers, general merchandisers, discount stores, department ...

Industries : Retail, It Outsourcing, Department Stores
Countries : India, United States, Asia

Data Center Cooling Solutions Market in North America - Trends and Opportunities

$ 6 000
Industry report
August 2009
by Frost & Sullivan

This research paper discusses the growing power and cooling demand issue of data centers in North America, the need for energy efficiency in data centers, the current market for cooling opportunities in ...

Industries : It Outsourcing, Building and Engineering, Hvac
Countries : North America

It Outsourcing in China: Regional Outsourcing Spotlight - China (Strategic Focus)

$ 3 395
Industry report
August 2009
by Datamonitor

Introduction China is emerging as the economic superpower of the 21st century, and will play a key role in all global markets, outsourcing included. Already a key location for low-cost application development, ...

Industries : Business Outsourcing, It Outsourcing
Countries : China

Piraeus Bank S.A. SWOT Analysis and Financial Profile

$ 125
Company report
August 2009
by Global Markets Direct

A. (Piraeus) is a holding firm . It comprises a group of industry players engaged in financial and banking activities in the Greek industry . The areas of the bank's operation include retail banking, small ...

Industries : Telephony, It Outsourcing, Financial Services
Countries : United States, World, Europe, Ukraine, Romania, Greece, Cyprus, Bulgaria, Albania, Egypt, Serbia and Montenegro