It Outsourcing Analysis & Statistics, December 2010 (p8)

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Assessment of Asia Pacific Contact Center Market CY2010

Assessment of Asia Pacific Contact Center Market CY2010

  • $ 18 000
  • Industry report
  • December 2010
  • by Frost & Sullivan

This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting ...

  • Industries : Call Center
  • Countries : South Korea, Asia, Japan, India, China
2010 APAC Data Center Market Research on Electrical Infrastructure An End-user Perspective

2010 APAC Data Center Market Research on Electrical Infrastructure An End-user Perspective

  • $ 10 000
  • Industry report
  • December 2010
  • by Frost & Sullivan

The objectives of this research was to provide an overview of the data center market. Specifically, the general and the uninterruptable power supply requirements, the generalities of the precision ai ...

  • Industries : It Outsourcing, Hardware and Electronic Equipment
  • Countries : New Zealand, Australia
Latin American Contact Center Applications Market 2010

Latin American Contact Center Applications Market 2010

  • $ 6 500
  • Industry report
  • December 2010
  • by Frost & Sullivan

The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment ...

  • Industries : Call Center
  • Countries : South America, United States
Promise Co., Ltd.: SWOT Analysis & Company Profile

Promise Co., Ltd.: SWOT Analysis & Company Profile

  • $ 99
  • Company report
  • November 2010
  • by Business Review

Synopsis Business Review's Promise Co., Ltd. contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis company ...

  • Industries : Call Center
  • Countries : Japan, Thailand, Taiwan
North American IVR and Voice Portal Systems Markets

North American IVR and Voice Portal Systems Markets

  • $ 6 000
  • Industry report
  • November 2010
  • by Frost & Sullivan

This strategic analysis is part of Frost & Sullivan’s continued coverage of the contact center marketplace. The scope of this research study includes traditional IVR systems and enterprise voice portals. ...

  • Industries : Telephony, It Outsourcing
  • Countries : United States
Latin America Contact Center Outsourcing Services Market 2010

Latin America Contact Center Outsourcing Services Market 2010

  • $ 10 000
  • Industry report
  • November 2010
  • by Frost & Sullivan

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...

  • Industries : Call Center
  • Countries : South America
Asia Pacific Contact Center Services Market CY 2009

Asia Pacific Contact Center Services Market CY 2009

  • $ 25 000
  • Industry report
  • October 2010
  • by Frost & Sullivan

This research deliverable discusses the contact center services market in the Asia Pacific region. Six regions are examined: Australia and New Zealand, Greater China, India, Japan, South Korea and ASEAN. ...

  • Industries : Call Center
  • Countries : South Korea, Asia, India, China, Japan, World
Associated Banc-Corp: SWOT Analysis & Company Profile

Associated Banc-Corp: SWOT Analysis & Company Profile

  • $ 99
  • Company report
  • October 2010
  • by Business Review

Synopsis Business Review's Associated Banc-Corp contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis ...

  • Industries : Call Center
  • Countries : United States
Advanced Information Service PLC: SWOT Analysis & Company Profile

Advanced Information Service PLC: SWOT Analysis & Company Profile

  • $ 99
  • Company report
  • October 2010
  • by Business Review

Synopsis Business Review's Advanced Information Service PLC contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT ...

  • Industries : Electronic Component and Semiconductor, It Outsourcing
  • Countries : Thailand
Teleperformance S.A.: SWOT Analysis & Company Profile

Teleperformance S.A.: SWOT Analysis & Company Profile

  • $ 99
  • Company report
  • October 2010
  • by Business Review

Synopsis Business Review's Teleperformance S.A. contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis ...

  • Industries : Call Center
  • Countries : France
Dell Inc.: SWOT Analysis & Company Profile

Dell Inc.: SWOT Analysis & Company Profile

  • $ 99
  • Company report
  • September 2010
  • by Business Review

Synopsis Business Review's Dell Inc. contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis company profile ...

  • Industries : Telephony, It Outsourcing
  • Countries : United States
Voice Recognition: Technologies and Global Markets

Voice Recognition: Technologies and Global Markets

  • $ 6 650
  • Industry report
  • September 2010
  • by BCC Research

The voice recognition technologies market will grow at a compound annual growth rate (CAGR) of 8.8% between 2010 and 2015. The total market is valued at an estimated $38.4 billion in 2010 and is expected ...

  • Industries : Telephony, It Outsourcing, Audio and Video Equipment, Software
  • Countries : World
EMC Corporation: SWOT Analysis & Company Profile

EMC Corporation: SWOT Analysis & Company Profile

  • $ 99
  • Company report
  • September 2010
  • by Business Review

Synopsis Business Review's EMC Corporation contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis company ...

  • Industries : It Outsourcing
  • Countries : United States
North American Inbound Contact Routing Systems Markets

North American Inbound Contact Routing Systems Markets

  • $ 6 000
  • Industry report
  • September 2010
  • by Frost & Sullivan

This study covers the state of the North American Inbound Contact Routing Systems Market, examining drivers and restraints for growth, pricing, distribution, technology, demand and geographical trends. ...

  • Industries : Call Center, Telecommunication Services, Network Equipment
  • Countries : United States, North America
EMEA Agent Performance Optimization Markets

EMEA Agent Performance Optimization Markets

  • $ 6 000
  • Industry report
  • September 2010
  • by Frost & Sullivan

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management ...

  • Industries : Software, Call Center
  • Countries : Europe, United Kingdom, Spain, Portugal, Italy, France, Germany, Russian Federation, World, Africa
North American Agent Performance Optimization Markets

North American Agent Performance Optimization Markets

  • $ 6 000
  • Industry report
  • July 2010
  • by Frost & Sullivan

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at ...

  • Industries : Call Center, Software, Business Consultancy and Audit, It Services
  • Countries : United States
US and Japanese Telemarketing Industry

US and Japanese Telemarketing Industry

  • $ 3 950
  • Industry report
  • July 2010
  • by Global Industry Analysts

This report analyzes the US and Japanese markets for Telemarketing in US$ Million. Annual estimates and forecasts are provided for the period 2007 through 2015. Also, a six-year historic analysis is provided ...

  • Industries : Call Center, Advertising and Marketing
  • Countries : Japan, United States
GSI Commerce, Inc.: SWOT Analysis & Company Profile

GSI Commerce, Inc.: SWOT Analysis & Company Profile

  • $ 99
  • Company report
  • July 2010
  • by Business Review

Synopsis Business Review's GSI Commerce, Inc. contains a company overview, key facts, locations and subsidiaries, news and events as well as a SWOT analysis of the company. Summary This SWOT Analysis company ...

  • Industries : Call Center
  • Countries : United States
North American Outbound Dialer Systems Market

North American Outbound Dialer Systems Market

  • $ 6 000
  • Industry report
  • July 2010
  • by Frost & Sullivan

Outbound dialer systems used in contact centers facilitate the automated placement of outbound telephone calls. This study focuses on outbound dialer systems that are premises-based. This study discusses ...

  • Industries : It Outsourcing, Telecommunication Services
  • Countries : United States
North American Speech Applications Development Market for Contact Centers

North American Speech Applications Development Market for Contact Centers

  • $ 6 000
  • Industry report
  • March 2010
  • by Frost & Sullivan

About two-thirds of North American contact center organizations have plans to either build or enhance their contact center speech applications over the next twelve months based on a Frost & Sullivan survey ...

  • Industries : Call Center, Hardware and Electronic Equipment
  • Countries : United States
2009 Top State and Local Government ITO Vendors, Black Book Survey 2009 Results

2009 Top State and Local Government ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • March 2010
  • by Black book

The American Recovery and Reinvestment Act hopes to stimulate the US economy through funded public sector technology projects. For the foreseeable future, the fortified overseeing of stimulus and TARP ...

  • Industries : Business Outsourcing, It Outsourcing, E-government
  • Countries : United States
Latin American IT Infrastructure Outsourcing Services Markets

Latin American IT Infrastructure Outsourcing Services Markets

  • $ 6 500
  • Industry report
  • February 2010
  • by Frost & Sullivan

Even though the worldwide economic crisis has negatively affected the Latin American IT infrastructure outsourcing markets, the region is forecast to grow at higher levels than more mature regions such ...

  • Industries : Business Outsourcing, It Outsourcing
  • Countries : United States
2009 Top Healthcare Payer BPO Vendors, Black Book Survey 2009 Results

2009 Top Healthcare Payer BPO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book healthcare BPO industry user survey investigated over 130 contracts held by 352 of the top nonprofit, charitable organizations and related agency spending clients globally in the ...

  • Industries : Healthcare, It Outsourcing, Business Outsourcing
  • Countries : World, United States
2009 Top Education ITO Vendors, Black Book Survey 2009 Results

2009 Top Education ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book IT outsourcing (ITO) education industry user survey investigated over 138 contracts held by 455 education agencies and companies globally. 18 key performance indicators (KPIs) o ...

  • Industries : Education and Training, It Outsourcing
  • Countries : United States, World, United Kingdom, Europe
2009 Top Healthcare ITO Vendors, Black Book Survey 2009 Results

2009 Top Healthcare ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

This report uses a subset of The 2009 Black Book of Outsourcing client experience survey consisting of over 182 IT and application outsourcing (AO) contracts held by 84 of the top servicers of healthcare ...

  • Industries : Managed Care, Healthcare, It Outsourcing
  • Countries : North America, World, United States
2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results

2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book ITO legacy migration, systems transformation and IT modernization user survey investigated the customer experience of nearly 400 corporate and organizational decision-makers and ...

  • Industries : Telephony, Legal Services, It Outsourcing
  • Countries : World, United States
2009 Top Healthcare Payer ITO Vendors, Black Book Survey 2009 Results

2009 Top Healthcare Payer ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor in ITO initiatives, and ranked on a 1-10 scale in mean format. The key ...

  • Industries : Managed Care, Healthcare, It Outsourcing
2009 Top Telecommunications ITO Vendors, Black Book Survey 2009 Results

2009 Top Telecommunications ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 186 technology and application outsourcing (AO) contracts held by 77 of the top suppliers of the telecommunications ...

  • Industries : Telecommunication Services, It Outsourcing
  • Countries : Philippines, World, United States, Europe, India
2009 Top High-Tech and ISV ITO Vendors, Black Book Survey 2009 Results

2009 Top High-Tech and ISV ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book high-tech and ISV ITO user survey investigates over 337 contracts held by 61 of the leading technology services firms and companies globally. 18 key performance indicators (KPIs) ...

  • Industries : Telephony, It Outsourcing
  • Countries : United States, United Kingdom, World
2009 Top Automotive and Transportation Manufacturing ITO Vendors, Black Book Survey 2009 Results

2009 Top Automotive and Transportation Manufacturing ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book automotive and transportation industries IT outsourcing (ITO) user survey investigated over 251 contracts held by 38 of the leading technology services firms and companies globally. ...

  • Industries : Heavy Truck and Bus, It Outsourcing, Automotive, Transportation
  • Countries : World, United States, United Kingdom

19 Companies

Read our Company Profiles

Capgemini U.S. L.L.C.

United States

Hewlett-Packard Co.

United States

Dell Inc.

United States

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