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IT Outsourcing Analysis & Statistics, June 2015 (p8)

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Global CRM Outsourcing Market 2015-2019

Global CRM Outsourcing Market 2015-2019

  • € 2427
  • Industry report
  • June 2015
  • by Infiniti Research Limited

About CRM Outsourcing Customer relationship management (CRM) has become one of the most influential factors in building brand loyalty and strengthening of brand image. Call center interaction in CRM is ...

  • Industries : Business Outsourcing
  • Countries : World
Other Business Services in Mexico: ISIC 7499

Other Business Services in Mexico: ISIC 7499

  • € 530
  • Industry report
  • June 2015
  • by Euromonitor International

Euromonitor International's Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : Mexico
EMEA Contact Center Infrastructure and Software 2014-2018 Forecast and 2013 Vendor Shares

EMEA Contact Center Infrastructure and Software 2014-2018 Forecast and 2013 Vendor Shares

  • € 4091
  • Industry report
  • June 2015
  • by IDC

This IDC study examines the EMEA CCIS market for 2013, including a five-year growth forecast for 2014-2018 supported by a description of trends and forecast assumptions for the period. For EMEA, the subregions ...

  • Industries : Software
  • Countries : Europe
Telemarketing Bureaus and Other Contact Centers - The 2015 U.S. Market Research Report

Telemarketing Bureaus and Other Contact Centers - The 2015 U.S. Market Research Report

  • € 177
  • Industry report
  • May 2015
  • by Kentley Insights

This 2015 Market Research Report is an in-depth evaluation of the Telemarketing Bureaus and Other Contact Centers industry in the United States. These Market Research Reports are based on billions of data ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Telephone Call Centers - The 2015 U.S. Market Research Report

Telephone Call Centers - The 2015 U.S. Market Research Report

  • € 177
  • Industry report
  • May 2015
  • by Kentley Insights

This 2015 Market Research Report is an in-depth evaluation of the Telephone Call Centers industry in the United States. These Market Research Reports are based on billions of data points created from millions ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Cloud Contact Center Services Profile: Prosodie

Cloud Contact Center Services Profile: Prosodie

  • € 3182
  • Industry report
  • May 2015
  • by IDC

This IDC Vendor Profile highlights Prosodie-Capgemini's cloud contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Philippines Communications Usage and Preferences Survey by Vertical Industry, 2014

Philippines Communications Usage and Preferences Survey by Vertical Industry, 2014

  • € 4091
  • Industry report
  • May 2015
  • by IDC

This IDC study identifies trends in the usage and adoption of communications technology and services such as united communications (UC), video, WAN, and managed data network services in the Philippines ...

  • Industries : Hosting, Hosting
  • Countries : Philippines
U.S. Hosted and Cloud Contact Center Services 2015-2019 Forecast: The Impact of Consumer Expectations

U.S. Hosted and Cloud Contact Center Services 2015-2019 Forecast: The Impact of Consumer Expectations

  • € 4091
  • Industry report
  • May 2015
  • by IDC

This IDC study provides IDC's forecast for the hosted and on-demand (cloud) contact center services market for 2015-2019. This study highlights key assumptions and drivers that are creating changes and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2015 EMEA Hosted/Cloud Contact Center Buyers Guide

2015 EMEA Hosted/Cloud Contact Center Buyers Guide

  • € 9091
  • Industry report
  • April 2015
  • by Frost & Sullivan

Scope The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Worldwide and U.S. Business Process Outsourcing Services 2015-2019 Forecast

Worldwide and U.S. Business Process Outsourcing Services 2015-2019 Forecast

  • € 4091
  • Industry report
  • April 2015
  • by IDC

This IDC study provides IDC's forecast for the worldwide and U.S. business process outsourcing (BPO) market by key horizontals for the 2015-2019 forecast period. This study highlights key assumptions and ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, United States
Leveraging the Contact Center as the Touch Point for Customer Insights and Engagement

Leveraging the Contact Center as the Touch Point for Customer Insights and Engagement

  • € 3182
  • Industry report
  • April 2015
  • by IDC

This IDC study summarizes some of the key discussions from the recent Contact Centers Executive Roundtable. The attendees included senior IT executives and senior line-of-business (LOB) managers from a ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The Changing Landscape for Customer Support and CRM

The Changing Landscape for Customer Support and CRM

  • € 1364
  • Industry report
  • April 2015
  • by Frost & Sullivan

A Growing Need to Improve the Customer Experience Prompts Companies to Step up Customer Support Customers are becoming more reliant on computer hardware, software, and services in their lives and work. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Cloud Contact Center Services Profile: LiveOps

Cloud Contact Center Services Profile: LiveOps

  • € 3182
  • Industry report
  • April 2015
  • by IDC

This IDC Vendor Profile highlights LiveOps' cloud contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Plantronics, Inc. (USA)

Plantronics, Inc. (USA)

  • € 318
  • Industry report
  • April 2015
  • by Global Industry Analysts

This report presents quick facts about Plantronics, Inc., which is principally involved in the Manufacture and Distribution of Lightweight Communications Headsets, Telephone Headset Systems, and Accessories. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, United States
The 2016-2021 World Outlook for Managed Security Services

The 2016-2021 World Outlook for Managed Security Services

  • € 905
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for managed security services across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Telemarketing

The 2016-2021 World Outlook for Telemarketing

  • € 905
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for telemarketing across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Call Center Services

The 2016-2021 World Outlook for Call Center Services

  • € 905
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for call center services across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Business Process Outsourcing (BPO) Services

The 2016-2021 World Outlook for Business Process Outsourcing (BPO) Services

  • € 905
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for business process outsourcing (BPO) services across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Contact Centres

The 2016-2021 World Outlook for Contact Centres

  • € 905
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for contact centres across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
IDC%s Worldwide Services Taxonomy, 2015

IDC%s Worldwide Services Taxonomy, 2015

  • € 3182
  • Industry report
  • March 2015
  • by IDC

This IDC study provides a detailed description of IDC's services market taxonomy. For 2015, the taxonomy includes individual foundation markets grouped within three primary market segments: project oriented, ...

  • Industries : Business Outsourcing, Education and Training, Education and Training
  • Countries : World
Sagamore MCS

Sagamore MCS

  • € 455
  • Industry report
  • March 2015
  • by IDC

This IDC Vendor Profile examines Sagamore MCS, a company that specializes in managed content services. Sagamore MCS' solution allows SMBs to execute improved business process outsourcing and print management. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Global BPO Market in the Public Sector 2015-2019

Global BPO Market in the Public Sector 2015-2019

  • € 2913
  • Industry report
  • March 2015
  • by Infiniti Research Limited

About Global BPO Market in Public Sector BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the ...

  • Industries : Business Outsourcing
  • Countries : World
Japan Unified Communications and Collaborative Application System Enterprise User Survey 2014

Japan Unified Communications and Collaborative Application System Enterprise User Survey 2014

  • € 4546
  • Industry report
  • March 2015
  • by IDC

This IDC study, which is the translation of the document IDC #J15440101, analyzes the usage trends of unified communications and collaborations (UC&C) among Japan enterprise users based on the findings ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, VOIP, Call Center, Call Center, Call Center, Call Center
  • Countries : Japan
Global Managed Security Services Market : Threat Detection and Remediation to Emerge as a Key Market Engine Over the Forecast Period

Global Managed Security Services Market : Threat Detection and Remediation to Emerge as a Key Market Engine Over the Forecast Period

  • € 6318
  • Industry report
  • March 2015
  • by Frost & Sullivan

Introduction •The global managed security services (MSS) research service provides a consolidated, top-level view of Frost & Sullivan’s regional research into the global MSS market. •This research ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America, World
Hosted Contact Center Services Profile: West Corp.

Hosted Contact Center Services Profile: West Corp.

  • € 3182
  • Industry report
  • March 2015
  • by IDC

This IDC Vendor Profile highlights West Corp.'s hosted contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Global Business Process Outsourcing (BPO) Industry

Global Business Process Outsourcing (BPO) Industry

  • € 4500
  • Industry report
  • March 2015
  • by Global Industry Analysts

This report analyzes the worldwide markets for Business Process Outsourcing (BPO) in US$ Million by the following Horizontal Segments: Finance & Accounting, Customer Services, HR, KPO, and Procurement. ...

  • Industries : Business Outsourcing
  • Countries : World, Japan, Europe, United States, Asia, Canada
Japan Business Service 2014-2018 Forecast and 2013 Review: 1H14

Japan Business Service 2014-2018 Forecast and 2013 Review: 1H14

  • € 4546
  • Industry report
  • March 2015
  • by IDC

This IDC study (a translation of the Japanese document IDC #J14280104) explores situations and trends in the Japan business consulting market and the Japan key horizontal business process outsourcing (BPO) ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
The Contact Centre Goes Social

The Contact Centre Goes Social

  • € 2273
  • Industry report
  • February 2015
  • by IDC

This IDC Insight looks at the maturing nature of social media and how it applies to the contact centre. The contact centre space has been slow to adopt social media due to the complexity around engagement, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Business Process Outsourcing Services in the US - Industry Market Research Report

Business Process Outsourcing Services in the US - Industry Market Research Report

  • € 927
  • Industry report
  • February 2015
  • by Ibisworld

Business Process Outsourcing Services The Business Process Outsourcing (BPO) Services industry prospered over the five years to 2015. The improving US economy, coupled with rising revenue in the finance ...

  • Industries : Business Outsourcing
  • Countries : United States
Analysis of Asia-Pacific Managed Security Services Market CY 2013 : Increasing Concerns Over Advanced Threats Driving Demand for Security Services

Analysis of Asia-Pacific Managed Security Services Market CY 2013 : Increasing Concerns Over Advanced Threats Driving Demand for Security Services

  • € 14546
  • Industry report
  • February 2015
  • by Frost & Sullivan

Executive Summary •The managed security service model continued to gain adoption across Asia-Pacific during 2013. The market posted a revenue of $ x million, representing a steady growth of x % on ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, Japan

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