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IT Outsourcing Analysis & Statistics, February 2014 (p8)

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Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

  • $ 10000
  • Industry report
  • February 2014
  • by Frost & Sullivan

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation Growth in the Mexican contact center outsourcing services market is expected to be driven by local business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Mexico, Caribbean
Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

  • $ 2450
  • Industry report
  • February 2014
  • by Frost & Sullivan

Improving Business Productivity Quickly and at a Lower Cost Executive Summary - The cloud-hosted model enables contact centers to be more productive, offering better service to clients with reduced capital ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Hosting, Hosting, Call Center, Call Center, Call Center, Call Center
Cisco talks About Its Collaboration Portfolio at C-Scape EMEAR 2014

Cisco talks About Its Collaboration Portfolio at C-Scape EMEAR 2014

  • $ 500
  • Industry report
  • February 2014
  • by IDC

This IDC Flash provides select information from this year's Cisco C-Scape EMEAR event held in Bedfont Lakes on January 14-16, 2014. The material is selected with special regard to unified communications ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
U.S. Hosted and On-Demand Contact Center Services 2014-2018 Forecast: Customer Experience Driving Contact Center Interactions to the Cloud

U.S. Hosted and On-Demand Contact Center Services 2014-2018 Forecast: Customer Experience Driving Contact Center Interactions to the Cloud

  • $ 4500
  • Industry report
  • February 2014
  • by IDC

This IDC study provides IDC's forecast for the hosted and on-demand contact center services market for 2014-2018. This study highlights key assumptions and drivers that are creating changes and driving ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
IBM MSS: Vendor Agnostic, Custom, and Off the Shelf

IBM MSS: Vendor Agnostic, Custom, and Off the Shelf

  • $ 3500
  • Industry report
  • February 2014
  • by IDC

This IDC Vendor Profile analyzes IBM, a global provider of managed security services to large, complex, and globally distributed organizations, and it reviews key success factors: go-to-market strategy, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Contact Center's Customer Experience in Brazil 

Contact Center's Customer Experience in Brazil 

  • $ 1500
  • Industry report
  • February 2014
  • by Frost & Sullivan

An Overview of the Market’s Current Scenario and Recommendations for Companies on Customer Experience Management Executive Summary •The contact center’s customer experience in Brazil currently has ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Brazil
Gruppo Hera%s Forward-Thinking Integrated Multicommodity Remote Control Center

Gruppo Hera%s Forward-Thinking Integrated Multicommodity Remote Control Center

  • $ 5250
  • Industry report
  • February 2014
  • by IDC

In 2008, Gruppo Hera, created from the merger of 12 utility companies operating in the Italian region of Emilia Romagna, undertook an extensive centralization and consolidation effort to unify seven control ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, Italy, Africa
AT&T Managed Security Services Offers

AT&T Managed Security Services Offers "Defense in Depth"

  • $ 3500
  • Industry report
  • February 2014
  • by IDC

This IDC Vendor Profile analyzes AT&T Managed Security Services (MSS) and reviews key success factors: go-to-market strategy, security and compliance platform, monitored/managed technologies, and supported ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Other Business Services in Australia: ISIC 7499

Other Business Services in Australia: ISIC 7499

  • $ 604
  • Industry report
  • January 2014
  • by Euromonitor International

Euromonitor International's Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Australia
Big Data Applications in the Contact Center:  Opportunities and Challenges

Big Data Applications in the Contact Center:  Opportunities and Challenges

  • $ 1500
  • Industry report
  • January 2014
  • by Frost & Sullivan

Untapped Sources of Data Promise Hyper Intelligence for Customer Service Big Data, a hot business topic these days, is emphasized on a myriad of web sites of solution providers in the contact center space, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Western Europe Managed Security Services, Top 20 Vendors in 2012

Western Europe Managed Security Services, Top 20 Vendors in 2012

  • $ 500
  • Industry report
  • December 2013
  • by IDC

This IDC Update presents IDC's Western European managed security services (MSS) top 20 revenue ranking tables for 2012.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Trustwave: Solutions and Services for Security  and Compliance

Trustwave: Solutions and Services for Security and Compliance

  • $ 3500
  • Industry report
  • December 2013
  • by IDC

This IDC Vendor Profile analyzes Trustwave, which offers bundles of managed security services that are suitable for businesses ranging in size from small retail shops to Fortune 100 enterprises. Key success ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Worldwide Contact Center Applications  2012 Vendor Shares

Worldwide Contact Center Applications 2012 Vendor Shares

  • $ 3000
  • Industry report
  • December 2013
  • by IDC

This IDC study examines the contact center applications market for the period from 2010 to 2012. Revenue and market share of the leading vendors are provided for 2012. "The underpinnings that the contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Global Managed Security Services Market

Global Managed Security Services Market

  • $ 4950
  • Industry report
  • December 2013
  • by Frost & Sullivan

Regulatory Compliance and Advanced Threat Protection Induce Organizations to Outsource Security The global managed security services market continues to grow at double-digit rates. An increasingly complex ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, Europe, Africa
Opportunities in a Mature Contact Center Market

Opportunities in a Mature Contact Center Market

  • $ 1500
  • Industry report
  • December 2013
  • by Frost & Sullivan

Growth in Hosted ACD, Chat, and Integration with UC Systems Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States, North America
Cisco Collaboration -- Driving Simplification Through Software

Cisco Collaboration -- Driving Simplification Through Software

  • $ 1500
  • Industry report
  • November 2013
  • by IDC

This IDC Flash provides key takeaways from the Cisco Collaboration Summit, which took place from October 22 to 24, 2013, for partners, consultants, and analysts. Cisco's collaboration suite covers the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Profile of 12 Leading Canadian Managed Security  Services Providers

Profile of 12 Leading Canadian Managed Security Services Providers

  • $ 3500
  • Industry report
  • October 2013
  • by IDC

This IDC study profiles 12 MSSPs competing in the Canadian market and provides market research on customer preference with respect to provider type and services used. The research covers players that are ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Profile of 12 Leading Canadian Managed Security  Services Providers

Profile of 12 Leading Canadian Managed Security Services Providers

  • $ 3500
  • Industry report
  • October 2013
  • by IDC

This IDC study profiles 12 MSSPs competing in the Canadian market and provides market research on customer preference with respect to provider type and services used. The research covers players that are ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Canadian Application Outsourcing Services 2013-2017 Forecast Update

Canadian Application Outsourcing Services 2013-2017 Forecast Update

  • $ 2000
  • Industry report
  • October 2013
  • by IDC

This IDC Forecast Update examines the application outsourcing services market and provides an updated forecast for the period from 2013 to 2017. In addition to the forecast for application management and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
U.S. Payroll Outsourcing Services 2013-2017  Forecast and Analysis

U.S. Payroll Outsourcing Services 2013-2017 Forecast and Analysis

  • $ 4500
  • Industry report
  • October 2013
  • by IDC

This IDC study examines the competitive landscape and provides a five-year forecast for the U.S. market for payroll services. The purposes of this study are to analyze and quantify the U.S. market opportunity ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Call centres in Italy - Sector environment

Call centres in Italy - Sector environment

  • $ 495
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides information on the sector environment of the Call centres Italian market: detailed data on the sector by segment, market trends and its main drivers, competitive forces and their impact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy

Call centres in Italy

  • $ 3080
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the Call centres Italian market and its competitors: market trends, SWOT and key success factors analysis, major companies performance indicators (total turnover, secto ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Sector financials

Call centres in Italy - Sector financials

  • $ 495
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides financial indicators on the Call centres Italian market: key characteristics and drivers of the demand and supply by segment, main reasons for the trends observed, financial indicators ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Italy
Analysis of the Asia-Pacific Hosted Contact Center Market

Analysis of the Asia-Pacific Hosted Contact Center Market

  • $ 20000
  • Industry report
  • October 2013
  • by Frost & Sullivan

Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Asia
Call centres in Italy - Main players

Call centres in Italy - Main players

  • $ 660
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitors typologies of the Call centres Italian market: types of operators, by segment, by nationality or ownership structure, ranking of companies in terms of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Overview

Call centres in Italy - Overview

  • $ 495
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides an overview of the Call centres Italian market and its competitors: key sector data by segment, major recent trends, supply and demand evolution and their main drivers, market leaders, ...

  • Industries : Call Center, Call Center, Call Center, Call Center, Telecom
  • Countries : Italy
Analysis of the North America Managed Security Services Market

Analysis of the North America Managed Security Services Market

  • $ 4950
  • Industry report
  • October 2013
  • by Frost & Sullivan

Positioned for Growth in a Time of Uncertainty Managed Security Service Providers (MSSPs) monitor clients' IT infrastructure from the vendors' security operating centers (SOCs) to respond to anomalies ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Call centres in Italy - Competitive performances and market shares

Call centres in Italy - Competitive performances and market shares

  • $ 990
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitive performances of the operators of the Call centres Italian market: competitive performances by segment, market shares by segment, by distribution channel, ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Italy
Vital Signs - Health Insurance Exchanges: Real-Time Analyst Insights on HIX September 2013

Vital Signs - Health Insurance Exchanges: Real-Time Analyst Insights on HIX September 2013

  • $ 450
  • Industry report
  • October 2013
  • by Frost & Sullivan

Given the importance of the changes from PPACA and the creation of the health insurance marketplaces, we are providing our online Frost.com blog on HIX in collected form for the month of September fo ...

  • Industries : Health Insurance, IT Outsourcing, IT Outsourcing, IT Outsourcing, Insurance
  • Countries : United States
Market Service 9857 segment 58: Omni-Channel Customer Care

Market Service 9857 segment 58: Omni-Channel Customer Care

  • $ 1500
  • Industry report
  • August 2013
  • by Frost & Sullivan

New customer interaction channels are accelerating the adoption of multi-channel contact center routing. But the contact center industry is moving to create an omni-channel experience where cross channel ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

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