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IT Outsourcing Analysis & Statistics, June 2014 (p8)

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Worldwide CRM Applications 2014-2018 Forecast and 2013 Vendor Shares

  • $ 4500
  • Industry report
  • June 2014
  • by IDC

This IDC study provides an updated market sizing for the worldwide CRM applications market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a 5-yea ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World

CenturyLink Technology Solutions: Expanding Security Detection and Protection

  • $ 3500
  • Industry report
  • May 2014
  • by IDC

This IDC Vendor Profile analyzes CenturyLink Technology Solutions and reviews key success factors: go-to-market strategy, security management platform, monitored/managed technologies, and MSS offerings. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

Canadian Application Outsourcing Services 2014-2018 Forecast

  • $ 4500
  • Industry report
  • May 2014
  • by IDC

This IDC study examines the application outsourcing services market and provides a forecast for the period from 2014 to 2018. The forecast for application outsourcing services in Canada continues to increase, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

  • $ 10000
  • Industry report
  • February 2014
  • by Frost & Sullivan

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation Growth in the Mexican contact center outsourcing services market is expected to be driven by local business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Mexico, Caribbean

Cisco talks About Its Collaboration Portfolio at C-Scape EMEAR 2014

  • $ 500
  • Industry report
  • February 2014
  • by IDC

This IDC Flash provides select information from this year's Cisco C-Scape EMEAR event held in Bedfont Lakes on January 14-16, 2014. The material is selected with special regard to unified communications ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

U.S. Hosted and On-Demand Contact Center Services 2014-2018 Forecast: Customer Experience Driving Contact Center Interactions to the Cloud

  • $ 4500
  • Industry report
  • February 2014
  • by IDC

This IDC study provides IDC's forecast for the hosted and on-demand contact center services market for 2014-2018. This study highlights key assumptions and drivers that are creating changes and driving ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States

Contact Center's Customer Experience in Brazil 

  • $ 1500
  • Industry report
  • February 2014
  • by Frost & Sullivan

An Overview of the Market’s Current Scenario and Recommendations for Companies on Customer Experience Management Executive Summary •The contact center’s customer experience in Brazil currently has ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Brazil

IBM MSS: Vendor Agnostic, Custom, and Off the Shelf

  • $ 3500
  • Industry report
  • February 2014
  • by IDC

This IDC Vendor Profile analyzes IBM, a global provider of managed security services to large, complex, and globally distributed organizations, and it reviews key success factors: go-to-market strategy, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

Gruppo Hera%s Forward-Thinking Integrated Multicommodity Remote Control Center

  • $ 5250
  • Industry report
  • February 2014
  • by IDC

In 2008, Gruppo Hera, created from the merger of 12 utility companies operating in the Italian region of Emilia Romagna, undertook an extensive centralization and consolidation effort to unify seven control ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, Italy, Africa

AT&T Managed Security Services Offers "Defense in Depth"

  • $ 3500
  • Industry report
  • February 2014
  • by IDC

This IDC Vendor Profile analyzes AT&T Managed Security Services (MSS) and reviews key success factors: go-to-market strategy, security and compliance platform, monitored/managed technologies, and supported ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

Big Data Applications in the Contact Center:  Opportunities and Challenges

  • $ 1500
  • Industry report
  • January 2014
  • by Frost & Sullivan

Untapped Sources of Data Promise Hyper Intelligence for Customer Service Big Data, a hot business topic these days, is emphasized on a myriad of web sites of solution providers in the contact center space, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

Western Europe Managed Security Services, Top 20 Vendors in 2012

  • $ 500
  • Industry report
  • December 2013
  • by IDC

This IDC Update presents IDC's Western European managed security services (MSS) top 20 revenue ranking tables for 2012.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe

Trustwave: Solutions and Services for Security and Compliance

  • $ 3500
  • Industry report
  • December 2013
  • by IDC

This IDC Vendor Profile analyzes Trustwave, which offers bundles of managed security services that are suitable for businesses ranging in size from small retail shops to Fortune 100 enterprises. Key success ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

Worldwide Contact Center Applications 2012 Vendor Shares

  • $ 3000
  • Industry report
  • December 2013
  • by IDC

This IDC study examines the contact center applications market for the period from 2010 to 2012. Revenue and market share of the leading vendors are provided for 2012. "The underpinnings that the contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World

Cisco Collaboration -- Driving Simplification Through Software

  • $ 1500
  • Industry report
  • November 2013
  • by IDC

This IDC Flash provides key takeaways from the Cisco Collaboration Summit, which took place from October 22 to 24, 2013, for partners, consultants, and analysts. Cisco's collaboration suite covers the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

Profile of 12 Leading Canadian Managed Security Services Providers

  • $ 3500
  • Industry report
  • October 2013
  • by IDC

This IDC study profiles 12 MSSPs competing in the Canadian market and provides market research on customer preference with respect to provider type and services used. The research covers players that are ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada

Profile of 12 Leading Canadian Managed Security Services Providers

  • $ 3500
  • Industry report
  • October 2013
  • by IDC

This IDC study profiles 12 MSSPs competing in the Canadian market and provides market research on customer preference with respect to provider type and services used. The research covers players that are ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada

Canadian Application Outsourcing Services 2013-2017 Forecast Update

  • $ 2000
  • Industry report
  • October 2013
  • by IDC

This IDC Forecast Update examines the application outsourcing services market and provides an updated forecast for the period from 2013 to 2017. In addition to the forecast for application management and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada

U.S. Payroll Outsourcing Services 2013-2017 Forecast and Analysis

  • $ 4500
  • Industry report
  • October 2013
  • by IDC

This IDC study examines the competitive landscape and provides a five-year forecast for the U.S. market for payroll services. The purposes of this study are to analyze and quantify the U.S. market opportunity ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States

Dell SecureWorks: An Integrated Approach to Security

  • $ 3500
  • Industry report
  • September 2013
  • by IDC

This IDC Vendor Profile analyzes Dell SecureWorks, which targets midsize to large enterprise businesses through a combination of direct sales and partners. Key success factors are reviewed, including go-to-market ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

Perspective: IT Outsourcing in Western Europe -- A Quick Snapshot

  • $ 1500
  • Industry report
  • August 2013
  • by IDC

Drawing on the retail-specific responses from the last IDC European Vertical Markets Survey of IT decision makers, this IDC Perspective provides a quick snapshot around IT outsourcing trends in the Western ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe

Solutionary: Building Situational Awareness into Managed Security Services

  • $ 3500
  • Industry report
  • August 2013
  • by IDC

This IDC Vendor Profile analyzes Solutionary, a rapidly growing company that provides managed security services to enterprise and midmarket companies, and reviews key success factors: go-to-market strategy, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

Buyer Conversations: How Aerial ANZ Improves Customer Experience, Saves Significant Cost, and Discovers New Profit Areas at the Same Time

  • $ 3500
  • Industry report
  • July 2013
  • by IDC

This IDC Buyer Case Study introduces the transformation of Aerial Capital Group, the communication infrastructure provider of Canberra's largest fleet of taxis and cars for hire. It analyzes the challenges ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

Buyer Conversations: How Aerial ANZ Improves Customer Experience, Saves Sgnificant Cost, and Discovers New Profit Areas at the Same Time

  • $ 3500
  • Industry report
  • July 2013
  • by IDC

This IDC Buyer Case Study introduces the transformation of Aerial Capital Group, the communication infrastructure provider of Canberra's largest fleet of taxis and cars for hire. It analyzes the challenges ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

UK Outsourced Contact Centres: Market insight report

  • $ 1093
  • Industry report
  • March 2013
  • by Apex Insight

The contact centre industry is relatively young. It grew rapidly over the past couple of decades but has been impacted by recent, less certain, economic conditions. Its working practices have continued ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United Kingdom

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