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IT Outsourcing Analysis & Statistics, October 2014 (p8)

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Asia-Pacific Contact Center Applications Market, 2013

Asia-Pacific Contact Center Applications Market, 2013

  • $ 25 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, China
Thailand Unified Communications and Videoconferencing Market Update, 1H14

Thailand Unified Communications and Videoconferencing Market Update, 1H14

  • $ 3 500
  • Industry report
  • October 2014
  • by IDC

This IDC study provides an update on the unified communications and videoconferencing market in 1H14. "With strong competition in the unified communications and videoconferencing market, finding solutions ...

  • Industries : Telecom
  • Countries : Thailand
Global IVR System Market 2014-2018

Global IVR System Market 2014-2018

  • $ 2 500
  • Industry report
  • October 2014
  • by Infiniti Research Limited

About IVR System IVR system is the technology used to interact with callers to collect information and route calls to the respective recipient. In addition, it is a technology used for improving the return ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Business Strategy: 2014 Annual Payer Survey Results -- IT Services with a Focus on IT Outsourcing Services Spending and Demand Drivers

Business Strategy: 2014 Annual Payer Survey Results -- IT Services with a Focus on IT Outsourcing Services Spending and Demand Drivers

  • $ 4 500
  • Industry report
  • October 2014
  • by IDC

This IDC Health Insights report describes the current status and drivers of demand for IT spending and IT outsourcing spending among the midtier and largest healthcare insurance payers in the United States. ...

  • Industries : Business Outsourcing, IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing, Health Insurance
  • Countries : United States
Saudi Aramco, GE, and Tata Consultancy Services Launch Revolutionary Women-Only Business Process Outsourcing Center in Saudi Arabia

Saudi Aramco, GE, and Tata Consultancy Services Launch Revolutionary Women-Only Business Process Outsourcing Center in Saudi Arabia

  • $ 1 500
  • Industry report
  • October 2014
  • by IDC

This flash looks at the recent launch of a landmark women-only business process outsourcing (BPO) service center by Saudi Aramco, GE, and Tata Consultancy Services (TCS) in Saudi Arabia. The signing ceremony ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Saudi Arabia
Customer Engagement in Government and Education in Europe and North America

Customer Engagement in Government and Education in Europe and North America

  • $ 12 500
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Current and Future Government and Education Vertical This study’s objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Customer Engagement in Healthcare in Europe and North America

Customer Engagement in Healthcare in Europe and North America

  • $ 12 500
  • Industry report
  • October 2014
  • by Frost & Sullivan

Healthcare Vertical Research Background and Objectives This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact strategies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe, North America
Analysis of the Latin American Managed Security Services Market

Analysis of the Latin American Managed Security Services Market

  • $ 6 950
  • Industry report
  • October 2014
  • by Frost & Sullivan

Trends and threats will drive the Latin American market As new trends and technologies are being implemented and utilized by Latin American companies, new and complex vulnerabilities are becoming a reality. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Best Practices: Lessons Learned from IT Outsourcing in the Life Science R&D Space

Best Practices: Lessons Learned from IT Outsourcing in the Life Science R&D Space

  • $ 4 500
  • Industry report
  • September 2014
  • by IDC

This IDC Health Insights report examines best practices for the selection, deployment, and use of service providers used in the externalization of BPO, ITO, and strategic consulting projects in the life ...

Adding Value and Managing Change in Today’s Contact Center

Adding Value and Managing Change in Today’s Contact Center

  • $ 1 500
  • Industry report
  • September 2014
  • by Frost & Sullivan

Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies Customer contact systems integrators and value-added resellers or “solutions integrators” (SIs) are the ...

  • Industries : Solution Integration, Solution Integration
Worldwide Contact Center Applications 2013 Vendor Shares

Worldwide Contact Center Applications 2013 Vendor Shares

  • $ 3 000
  • Industry report
  • August 2014
  • by IDC

This IDC study examines the contact center applications market for the period from 2011 to 2013. Revenue and market share of the leading vendors are provided for 2013. "The contact center environment represents ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Western Europe IT Services 2013 Top 30 Vendors

Western Europe IT Services 2013 Top 30 Vendors

  • $ 3 500
  • Industry report
  • August 2014
  • by IDC

This IDC study analyzes the leading IT services vendors' growth and market shares in 2013. We find growth rates varying from -16% to +33% and a slightly declining combined market share for the top 30 vendors. ...

  • Industries : Business Outsourcing, IT Services, IT Services
  • Countries : Europe
India Managed Security Services Market Forecast and  Opportunities, 2019

India Managed Security Services Market Forecast and Opportunities, 2019

  • $ 1 600
  • Industry report
  • August 2014
  • by TechSci Research

Managed security services offer a comprehensive solution for round-the-clock management and monitoring of data warehouses. Over the last decade, industrial as well as government-owned sectors across the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
Australia Unified Communications and Collaboration 2013-2018 Forecast and Analysis: Demand Shifting from Hardware to Software and Services

Australia Unified Communications and Collaboration 2013-2018 Forecast and Analysis: Demand Shifting from Hardware to Software and Services

  • $ 4 500
  • Industry report
  • August 2014
  • by IDC

This IDC study examines the unified communications and collaboration (UC&C) equipment market in Australia for 2013, with a five-year growth forecast for 2013-2018 and trends and forecast assumptions fo ...

  • Industries : Telecom, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
Customer Engagement in Manufacturing in Europe and North America

Customer Engagement in Manufacturing in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Manufacturing Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Europe, North America
Customer Engagement in Communications in Europe and North America

Customer Engagement in Communications in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Communications Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Europe, North America
Customer Engagement in Financial Services in Europe and North America

Customer Engagement in Financial Services in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Financial Services Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Emerging Trends in Unified Communications Applications Market in India,CY 2013

Emerging Trends in Unified Communications Applications Market in India,CY 2013

  • $ 1 500
  • Industry report
  • July 2014
  • by Frost & Sullivan

Improved User Productivity and Scalability Driving the UC Adoption This market insight provides the emerging trends in Unified Communications (UC) applications market in India for CY 2013. It analyses ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
Western Europe Managed Security Services 2013 Top 20 Vendors

Western Europe Managed Security Services 2013 Top 20 Vendors

  • $ 500
  • Industry report
  • July 2014
  • by IDC

This IDC update presents IDC's Western European top 20 managed security services (MSS) for calendar year 2013.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Analysis of the North American Managed Security Services Market

Analysis of the North American Managed Security Services Market

  • $ 4 950
  • Industry report
  • July 2014
  • by Frost & Sullivan

APTs Drive New Service Opportunities This report provides an analysis of the market for the North American managed security services market. These network security services include some degree of proactive ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Enterprise Social and Collaborative Technologies: Canadian Purchasing Process and External Business Usage

Enterprise Social and Collaborative Technologies: Canadian Purchasing Process and External Business Usage

  • $ 3 500
  • Industry report
  • July 2014
  • by IDC

This IDC study provides an overview of Canadian usage of external-facing social and collaborative technologies in the context of the Canadian market. The content of this document is derived largely from ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Enterprise Priorities in Europe

Enterprise Priorities in Europe

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Multichannel Customer Contact The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Europe, North America
Thailand Communications Usage and Preferences by Vertical Industry 2013

Thailand Communications Usage and Preferences by Vertical Industry 2013

  • $ 3 500
  • Industry report
  • June 2014
  • by IDC

This IDC study uses results from IDC Asia/Pacific (Excluding Japan) Communications & WAN Usage Survey 2013 in identifying communications adoption, usage, and preferences, as well as spending and trends ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Thailand, World
Enterprise Priorities in Europe: Agent Performance Optimization

Enterprise Priorities in Europe: Agent Performance Optimization

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in North America: Contact Center Outsourcing

Enterprise Priorities in North America: Contact Center Outsourcing

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Enterprise Priorities in Europe: Contact Center Outsourcing

Enterprise Priorities in Europe: Contact Center Outsourcing

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in North America: Cloud Contact Center Solutions

Enterprise Priorities in North America: Cloud Contact Center Solutions

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Enterprise Priorities in Europe: Cloud Contact Center Solutions

Enterprise Priorities in Europe: Cloud Contact Center Solutions

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in North America

Enterprise Priorities in North America

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : North America
Benefits of Refreshing the IVR—Customers Speak Out

Benefits of Refreshing the IVR—Customers Speak Out

  • $ 1 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Interviewees Indicate that IVR is Not the Main Concern, but One Key Piece of a Bigger Picture Self-service in customer care is moving to the web and social media as the Millennials take to mobile devices ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

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