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IT Outsourcing Analysis & Statistics, February 2015 (p8)

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Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers

Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers

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  • Industry report
  • February 2015
  • by IDC

This IDC study is designed for LOB executives to enable them to maximize the effectiveness of contact center investments and create solutions that are aligned with their organization's business strategy. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Japan Document Outsourcing Services 2014-2018 Forecast and 2013 Analysis

Japan Document Outsourcing Services 2014-2018 Forecast and 2013 Analysis

  • $ 5 000
  • Industry report
  • February 2015
  • by IDC

This IDC study, which is a translation of the Japan document IDC #J14070104, presents revenue performance in the Japan outsourced document services market from 2011 to 2013, as well as a market forecast ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
Saudi Arabia Managed Security Services Market Forecast and Opportunities, 2020

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  • February 2015
  • by TechSci Research

Saudi Arabia is confronting a clear risk from sophisticated cyber-attacks. The region’s growing economy, high internet & mobile penetration, and sophisticated infrastructure make it an attractive destination ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Saudi Arabia
Contact Centres Market Report 2015

Contact Centres Market Report 2015

  • $ 898
  • Industry report
  • February 2015
  • by Key Note Publications Ltd

The past few years have seen the UK contact centres market continue to strengthen in the wake of the recession and weakened economic environment, with total market turnover rising by an unprecedented 11% ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

  • $ 299
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  • February 2015
  • by Kentley Insights

Telemarketing Bureaus and Other Contact Centers Industry in the United States - Market Report KENTLEY INDUSTRY INSIGHTS MARKET REPORT This Market Report is an in-depth evaluation of the Telemarketing Bureaus ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United States
Footwear Market Report 2015

Footwear Market Report 2015

  • $ 898
  • Industry report
  • February 2015
  • by Key Note Publications Ltd

This Key Note Market Report examines the market for footwear in the UK over the 5 years between 2010 and 2014, particularly focusing on the value of the market, the leading competitors, buying behaviou ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Worldwide Outsourcing Services 2015 Top 10 Predictions

Worldwide Outsourcing Services 2015 Top 10 Predictions

  • $ 1 500
  • Industry report
  • January 2015
  • by IDC

This IDC study identifies IDC's Outsourcing, Managed, Hosted, and Offshore Services research team's top 10 predictions for the outsourcing and offshore services marketplace for 2015. It highlights the ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States, World
What Next After Cloud Fatally Damages IT Outsourcing in Europe?

What Next After Cloud Fatally Damages IT Outsourcing in Europe?

  • $ 500
  • Industry report
  • January 2015
  • by IDC

The market for traditional IT outsourcing is being reshaped by cloud services, with IDC not expecting any growth for this market in Western Europe for the next five year, which is IDC's current forecast ...

  • Industries : Hosting, Hosting, IT Services, IT Services
  • Countries : Europe, World
Crowdsourcing Service Providers  in the US - Industry Market Research Report

Crowdsourcing Service Providers in the US - Industry Market Research Report

  • $ 1 020
  • Industry report
  • December 2014
  • by Ibisworld

Crowdsourcing Service Providers The Crowdsourcing Service Providers industry provides access to temporary employees through an online network. These employees typically complete work through the internet, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Customer Engagement in Retail and Consumer in Europe and North America

Customer Engagement in Retail and Consumer in Europe and North America

  • $ 12 500
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  • December 2014
  • by Frost & Sullivan

The Current and Future Retail and Consumer Vertical This study’s objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Cisco Collaboration Summit 2014

Cisco Collaboration Summit 2014

  • $ 1 500
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  • December 2014
  • by IDC

Cisco Systems held its annual Cisco Collaboration Summit 2014 in Los Angeles the week of November 17, 2014. This IDC Flash evaluates Cisco's view of the future of collaboration and the new features of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Omnichannel Customer Interaction Solutions in India : Seamless Interactive Experience Leading to Customer Retention

Omnichannel Customer Interaction Solutions in India : Seamless Interactive Experience Leading to Customer Retention

  • $ 1 500
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  • December 2014
  • by Frost & Sullivan

Key Findings •The rise of new channels: The customer interaction solutions market will evolve, with Web self-service portals, social media, and mobile apps expected to experience high growth in the next ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : India
Update on the Contact Center Outsourcing Markets in Latin America, 2014 : Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

Update on the Contact Center Outsourcing Markets in Latin America, 2014 : Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

  • $ 1 500
  • Industry report
  • December 2014
  • by Frost & Sullivan

Executive Summary •The contact center outsourcing services market in Latin America is expected to attain revenue of $ x billion in 2014, driven by a solid performance of key regions such as Colombia, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Mexico, Colombia, Brazil, Caribbean, United States
2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

  • $ 10 000
  • Industry report
  • December 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections. Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Internet of Things: Key Factors in Assessing Outsourced/Managed Services Opportunities

Internet of Things: Key Factors in Assessing Outsourced/Managed Services Opportunities

  • $ 3 500
  • Industry report
  • December 2014
  • by IDC

This IDC study provides a framework of factors that buyers need to consider when outsourcing Internet of Things (IoT)-enabled elements as well as factors that service providers/outsourcers need to conside ...

  • Industries : Wireless Technology
2014 North American Contact Center Systems Buyer's Guide

2014 North American Contact Center Systems Buyer's Guide

  • $ 10 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections: Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

  • $ 4 950
  • Industry report
  • November 2014
  • by Frost & Sullivan

Key Findings •Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact centre services in the EMEA market. •In 2013, the market was valued at $ xx million, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Worldwide and U.S. Outsourced Document Services 2014-2018 Forecast

Worldwide and U.S. Outsourced Document Services 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • November 2014
  • by IDC

This IDC study covers the U.S. and worldwide outsourced document services markets, which is made up of in-house production print services, mailroom services, print sourcing and procurement services, imaging ...

  • Industries : Business Outsourcing
  • Countries : World, United States
The SpatialBuzz

The SpatialBuzz

  • $ 999
  • Industry report
  • October 2014
  • by Analysys Mason

SpatialBuzz is a UK-based start-up that is using analytics and cloud technology to improve customer experience and help improve customer support.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
Worldwide Offshore Key Horizontal BPO Services 2014-2018 Forecast

Worldwide Offshore Key Horizontal BPO Services 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • October 2014
  • by IDC

This IDC study represents IDC's estimates and projections for spending on a "combined" set of four key horizontal BPO services provided by offshore companies for 2014-2018. It answers the following questions: ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, IT Services, IT Services
  • Countries : World
Asia-Pacific Contact Center Applications Market, 2013

Asia-Pacific Contact Center Applications Market, 2013

  • $ 25 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, China
Thailand Unified Communications and Videoconferencing Market Update, 1H14

Thailand Unified Communications and Videoconferencing Market Update, 1H14

  • $ 3 500
  • Industry report
  • October 2014
  • by IDC

This IDC study provides an update on the unified communications and videoconferencing market in 1H14. "With strong competition in the unified communications and videoconferencing market, finding solutions ...

  • Industries : Telecom
  • Countries : Thailand
Business Strategy: 2014 Annual Payer Survey Results -- IT Services with a Focus on IT Outsourcing Services Spending and Demand Drivers

Business Strategy: 2014 Annual Payer Survey Results -- IT Services with a Focus on IT Outsourcing Services Spending and Demand Drivers

  • $ 4 500
  • Industry report
  • October 2014
  • by IDC

This IDC Health Insights report describes the current status and drivers of demand for IT spending and IT outsourcing spending among the midtier and largest healthcare insurance payers in the United States. ...

  • Industries : Business Outsourcing, IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing, Health Insurance
  • Countries : United States
Saudi Aramco, GE, and Tata Consultancy Services Launch Revolutionary Women-Only Business Process Outsourcing Center in Saudi Arabia

Saudi Aramco, GE, and Tata Consultancy Services Launch Revolutionary Women-Only Business Process Outsourcing Center in Saudi Arabia

  • $ 1 500
  • Industry report
  • October 2014
  • by IDC

This flash looks at the recent launch of a landmark women-only business process outsourcing (BPO) service center by Saudi Aramco, GE, and Tata Consultancy Services (TCS) in Saudi Arabia. The signing ceremony ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Saudi Arabia
Customer Engagement in Government and Education in Europe and North America

Customer Engagement in Government and Education in Europe and North America

  • $ 12 500
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Current and Future Government and Education Vertical This study’s objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Global BPO Market in Manufacturing Segment 2014-2018

Global BPO Market in Manufacturing Segment 2014-2018

  • $ 2 500
  • Industry report
  • October 2014
  • by Infiniti Research Limited

About Global BPO Market of Manufacturing Segment BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in ...

  • Industries : Business Outsourcing
  • Countries : World
Customer Engagement in Healthcare in Europe and North America

Customer Engagement in Healthcare in Europe and North America

  • $ 12 500
  • Industry report
  • October 2014
  • by Frost & Sullivan

Healthcare Vertical Research Background and Objectives This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact strategies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe, North America
Analysis of the Latin American Managed Security Services Market

Analysis of the Latin American Managed Security Services Market

  • $ 6 950
  • Industry report
  • October 2014
  • by Frost & Sullivan

Trends and threats will drive the Latin American market As new trends and technologies are being implemented and utilized by Latin American companies, new and complex vulnerabilities are becoming a reality. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Best Practices: Lessons Learned from IT Outsourcing in the Life Science R&D Space

Best Practices: Lessons Learned from IT Outsourcing in the Life Science R&D Space

  • $ 4 500
  • Industry report
  • September 2014
  • by IDC

This IDC Health Insights report examines best practices for the selection, deployment, and use of service providers used in the externalization of BPO, ITO, and strategic consulting projects in the life ...

Adding Value and Managing Change in Today’s Contact Center

Adding Value and Managing Change in Today’s Contact Center

  • $ 1 500
  • Industry report
  • September 2014
  • by Frost & Sullivan

Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies Customer contact systems integrators and value-added resellers or “solutions integrators” (SIs) are the ...

  • Industries : Solution Integration, Solution Integration

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