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IT Outsourcing Analysis & Statistics, July 2014 (p9)

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Worldwide and U.S. Application Management Services 2013 Vendor Shares: IDC%s Top 10 Vendors

Worldwide and U.S. Application Management Services 2013 Vendor Shares: IDC%s Top 10 Vendors

  • $ 3 500
  • Industry report
  • July 2014
  • by IDC

This IDC study presents both a discrete and a bundled application management services (AMS) assessment for how the top 10 worldwide AO service providers performed in 2013. Research uncovered slowing growth ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Engineering Services Outsourcing (ESO) Market in the APAC Region 2014-2018

Engineering Services Outsourcing (ESO) Market in the APAC Region 2014-2018

  • $ 2 500
  • Industry report
  • July 2014
  • by Infiniti Research Limited

About ESO ESO refers to the outsourcing of specific engineering tasks to third-party service providers. Though engineering services are a critical part of any vertical, the recent economic downturn and ...

  • Industries : Business Outsourcing
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Enterprise Social and Collaborative Technologies: Canadian Purchasing Process and External Business Usage

Enterprise Social and Collaborative Technologies: Canadian Purchasing Process and External Business Usage

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  • July 2014
  • by IDC

This IDC study provides an overview of Canadian usage of external-facing social and collaborative technologies in the context of the Canadian market. The content of this document is derived largely from ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Global Call Centers Industry

Global Call Centers Industry

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  • Industry report
  • July 2014
  • by Global Industry Analysts

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Western Europe Workplace and Mobility Life-Cycle Services 2013 Market Estimate and 2014-2018 Forecast

Western Europe Workplace and Mobility Life-Cycle Services 2013 Market Estimate and 2014-2018 Forecast

  • $ 4 500
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  • July 2014
  • by IDC

This IDC study forecasts developments in the Western European workplace and mobility life-cycle services market and provides an analysis of the trends vendors can expect in the 2014-2018 forecast period. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Outsourcing Market in the Philippines 2014-2018

Outsourcing Market in the Philippines 2014-2018

  • $ 2 500
  • Industry report
  • June 2014
  • by Infiniti Research Limited

About the Outsourcing Market in Philippines The Philippines was a US colony from 1898 to 1946, which gives the country a heritage of being an English-speaking country. The privatization in the country ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Philippines
Enterprise Priorities in Europe

Enterprise Priorities in Europe

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Multichannel Customer Contact The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Thailand Communications Usage and Preferences by Vertical Industry 2013

Thailand Communications Usage and Preferences by Vertical Industry 2013

  • $ 3 500
  • Industry report
  • June 2014
  • by IDC

This IDC study uses results from IDC Asia/Pacific (Excluding Japan) Communications & WAN Usage Survey 2013 in identifying communications adoption, usage, and preferences, as well as spending and trends ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Thailand
Enterprise Priorities in North America: Contact Center Outsourcing

Enterprise Priorities in North America: Contact Center Outsourcing

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Enterprise Priorities in Europe: Contact Center Outsourcing

Enterprise Priorities in Europe: Contact Center Outsourcing

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in North America: Cloud Contact Center Solutions

Enterprise Priorities in North America: Cloud Contact Center Solutions

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Enterprise Priorities in Europe: Cloud Contact Center Solutions

Enterprise Priorities in Europe: Cloud Contact Center Solutions

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in Europe: Agent Performance Optimization

Enterprise Priorities in Europe: Agent Performance Optimization

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Europe
Enterprise Priorities in North America

Enterprise Priorities in North America

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : North America
Application Outsourcing Plans: Are Canadian Businesses Budgeting for Change in 2014?

Application Outsourcing Plans: Are Canadian Businesses Budgeting for Change in 2014?

  • $ 3 500
  • Industry report
  • June 2014
  • by IDC

This IDC study examines the market potential for application development and application management services for Canadian businesses, according to a recent survey data. Taken as a whole, IT services spending ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, IT Services, IT Services, Business Outsourcing
  • Countries : Canada
European Enterprise Services Survey, 2014: Datacenter Outsourcing Strategies

European Enterprise Services Survey, 2014: Datacenter Outsourcing Strategies

  • $ 4 500
  • Industry report
  • June 2014
  • by IDC

"There are a lot of opportunities for outsourcing providers," said Mette Ahorlu, research director, IDC European Services. "But competition is increasing as there are big changes in the market. More cost-efficient ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Call Centre Operation in Australia - Industry Market Research Report

Call Centre Operation in Australia - Industry Market Research Report

  • $ 965
  • Industry report
  • June 2014
  • by Ibisworld

Long distance calls: Despite demand for high quality services, outsourcing remains a threat Call Centre Operation in Australia Firms in this industry primarily answer telephone calls and relay messages ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
Worldwide and U.S. IS Outsourcing Services 2013 Vendor Shares: Top 10 Worldwide and U.S. IS Outsourcers

Worldwide and U.S. IS Outsourcing Services 2013 Vendor Shares: Top 10 Worldwide and U.S. IS Outsourcers

  • $ 3 500
  • Industry report
  • June 2014
  • by IDC

This IDC study provides a list of the top 10 IS outsourcers worldwide and in the United States in 2013, discusses which IS outsourcer firms are leading, and offers a future outlook. This study also highlights ...

  • Industries : Business Outsourcing
  • Countries : United States, World
India IT Services 2013 Analysis and 2014-2018 Forecast

India IT Services 2013 Analysis and 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • June 2014
  • by IDC

This IDC study contains data and analysis of the IT services market in India. It summarizes the major impacts indicated by IDC's qualitative and quantitative surveys conducted in 1H13 and 2H13, and presents ...

  • Industries : Business Outsourcing, IT Services, IT Services
  • Countries : India
IT Outsourcing Market in Belarus 2014-2018

IT Outsourcing Market in Belarus 2014-2018

  • $ 2 500
  • Industry report
  • June 2014
  • by Infiniti Research Limited

About IT Outsourcing Market in Belarus Belarus is often considered as the final frontier of Europe. The privatization that has taken place in the country in recent times has led to a wave of investment. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, IT Services, IT Services, Business Outsourcing
  • Countries : Belarus
Worldwide Services 2014-2018 Forecast: The 3rd Platform Takes Hold

Worldwide Services 2014-2018 Forecast: The 3rd Platform Takes Hold

  • $ 4 500
  • Industry report
  • June 2014
  • by IDC

This IDC study presents a five-year forecast for the worldwide services industry from 2014 through 2018 and updates Worldwide Services 2013-2017 Forecast Update (IDC #244585, December 2013). The main purpose ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Worldwide CRM Applications 2014-2018 Forecast and 2013 Vendor Shares

Worldwide CRM Applications 2014-2018 Forecast and 2013 Vendor Shares

  • $ 4 500
  • Industry report
  • June 2014
  • by IDC

This IDC study provides an updated market sizing for the worldwide CRM applications market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a 5-yea ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Global RCM Outsourcing Market in the Healthcare Sector 2014-2018

Global RCM Outsourcing Market in the Healthcare Sector 2014-2018

  • $ 2 500
  • Industry report
  • May 2014
  • by Infiniti Research Limited

About RCM Outsourcing in the Healthcare Sector Healthcare service providers have long since deployed automated systems to address RCM processes. Legacy IT applications have outdated technology platforms ...

  • Industries : Healthcare
  • Countries : World
Western Europe IT and Business Services 2013 Market Analysis and 2014-2018 Forecast

Western Europe IT and Business Services 2013 Market Analysis and 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • May 2014
  • by IDC

This IDC study forecasts developments in the Western European IT and business services markets and provides an analysis of the main trends among Western European companies for 2013-2018, with a focus on ...

  • Industries : Business Services
  • Countries : Europe
Growth Opportunities in the Canadian Professional Headset Market

Growth Opportunities in the Canadian Professional Headset Market

  • $ 1 500
  • Industry report
  • May 2014
  • by Frost & Sullivan

A Region with High Growth Potential for Professional Headsets The Canadian contact centre and office (CC&O) professional headsets market is one of the 10 most attractive markets in the world, in terms ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Worldwide and U.S. Outsourced Customer Care Services 2014-2018 Forecast

Worldwide and U.S. Outsourced Customer Care Services 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • May 2014
  • by IDC

This IDC study provides IDC's forecast for the worldwide outsourced customer care services market for 2014-2018. This study highlights key assumptions and drivers that are creating changes and driving ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Key Financial and Business Factors That Will Shape Long-Term Future Market Opportunities for U.S. Outsourced-Managed Services: Traditional Versus Cloud Based

Key Financial and Business Factors That Will Shape Long-Term Future Market Opportunities for U.S. Outsourced-Managed Services: Traditional Versus Cloud Based

  • $ 3 500
  • Industry report
  • May 2014
  • by IDC

This IDC study provides an analysis of a set of key business and financial factors that will impact the future market size of the existing U.S. "traditional" (more labor centric) outsourcing-managed services ...

  • Industries : Hosting, Hosting, Business Outsourcing, IT Services, IT Services, Music, Music, Music, Music
  • Countries : United States
European Datacenter Life-Cycle Services Taxonomy, 2014

European Datacenter Life-Cycle Services Taxonomy, 2014

  • $ 3 500
  • Industry report
  • May 2014
  • by IDC

This study defines the services that are covered through research in the European Datacenter Life-Cycle Services Continuous Information Services (CIS) from IDC's European Services Group. Datacenter life-cycle ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Medical Device Markets in The Middle East

Medical Device Markets in The Middle East

  • $ 995
  • Industry report
  • May 2014
  • by Kalorama Information

Device makers are looking for fast-growing emerging markets for new sales opportunities. The Middle East, as demonstrated in this Kalorama study, offers a higher growth rate than the average for device ...

  • Industries : Drug Discovery and Development
  • Countries : United States, China, World
Worldwide and U.S. Business Process Outsourcing Services 2014-2018 Forecast: Automation and Analytics Will Enable Differentiation

Worldwide and U.S. Business Process Outsourcing Services 2014-2018 Forecast: Automation and Analytics Will Enable Differentiation

  • $ 4 500
  • Industry report
  • May 2014
  • by IDC

This IDC study provides IDC's forecast for the worldwide and U.S. business process outsourcing (BPO) market by key horizontals for the 2014-2018 forecast period. This study highlights key assumptions and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United States, World

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