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IT Outsourcing Analysis & Statistics, February 2015 (p9)

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Contact Center Outsourcing Market in the APAC Region 2015-2019

Contact Center Outsourcing Market in the APAC Region 2015-2019

  • $ 2 500
  • Industry report
  • February 2015
  • by Infiniti Research Limited

About Contact Center Outsourcing Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : World
Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers

Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers

  • $ 4 000
  • Industry report
  • February 2015
  • by IDC

This IDC study is designed for LOB executives to enable them to maximize the effectiveness of contact center investments and create solutions that are aligned with their organization's business strategy. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Japan Document Outsourcing Services 2014-2018 Forecast and 2013 Analysis

Japan Document Outsourcing Services 2014-2018 Forecast and 2013 Analysis

  • $ 5 000
  • Industry report
  • February 2015
  • by IDC

This IDC study, which is a translation of the Japan document IDC #J14070104, presents revenue performance in the Japan outsourced document services market from 2011 to 2013, as well as a market forecast ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, IT Services, IT Services
  • Countries : Japan
Growth Verticals: Customer Care Outsourcing North America : Challenges and Keys to Driving Greater Market Penetration

Growth Verticals: Customer Care Outsourcing North America : Challenges and Keys to Driving Greater Market Penetration

  • $ 1 500
  • Industry report
  • February 2015
  • by Frost & Sullivan

Introduction The North American contact center outsourcing market - which is quite mature and fragmented - is being driven by inbound customer care, acquisitions, sales, and technical support. Custome ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Global CRO Market : Transformation, Developments, Opportunities and Future of CRO Market

Global CRO Market : Transformation, Developments, Opportunities and Future of CRO Market

  • $ 4 950
  • Industry report
  • February 2015
  • by Frost & Sullivan

Key Findings •The global Contract Research Organization (CRO) market was $ x billion in 2014 and is expected to reach $ x billion in 2019, growing at a robust CAGR (2014–2019) of x %. •The penetration ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Worldwide and U.S. Research and Development/Product Engineering Services 2015-2018 Forecast

Worldwide and U.S. Research and Development/Product Engineering Services 2015-2018 Forecast

  • $ 4 500
  • Industry report
  • February 2015
  • by IDC

This IDC study forecasts fairly robust growth for the R&D/product engineering services market in the long term as technology product customers continue to increase their focus on long-term outsourcing ...

  • Industries : Manufacturing, Research and Development, Business Outsourcing
  • Countries : World
Footwear Market Report 2015

Footwear Market Report 2015

  • $ 898
  • Industry report
  • February 2015
  • by Key Note Publications Ltd

This Key Note Market Report examines the market for footwear in the UK over the 5 years between 2010 and 2014, particularly focusing on the value of the market, the leading competitors, buying behaviou ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

  • $ 299
  • Industry report
  • February 2015
  • by Kentley Insights

Telemarketing Bureaus and Other Contact Centers Industry in the United States - Market Report KENTLEY INDUSTRY INSIGHTS MARKET REPORT This Market Report is an in-depth evaluation of the Telemarketing Bureaus ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United States
Saudi Arabia Cloud, Hosted, Managed, and Outsourced Services Market 2013 Analysis and 2014-2018 Forecast

Saudi Arabia Cloud, Hosted, Managed, and Outsourced Services Market 2013 Analysis and 2014-2018 Forecast

  • $ 6 750
  • Industry report
  • January 2015
  • by IDC

This IDC study presents an assessment of the Saudi cloud, hosted, managed, and outsourced services market in 2013. The study contains details on market sizing, summarizes the major impacts indicated by ...

  • Industries : Hosting, Hosting, IT Services, IT Services
  • Countries : Saudi Arabia
Worldwide Outsourcing Services 2015 Top 10 Predictions

Worldwide Outsourcing Services 2015 Top 10 Predictions

  • $ 1 500
  • Industry report
  • January 2015
  • by IDC

This IDC study identifies IDC's Outsourcing, Managed, Hosted, and Offshore Services research team's top 10 predictions for the outsourcing and offshore services marketplace for 2015. It highlights the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States, World
What Next After Cloud Fatally Damages IT Outsourcing in Europe?

What Next After Cloud Fatally Damages IT Outsourcing in Europe?

  • $ 500
  • Industry report
  • January 2015
  • by IDC

The market for traditional IT outsourcing is being reshaped by cloud services, with IDC not expecting any growth for this market in Western Europe for the next five year, which is IDC's current forecast ...

  • Industries : IT Services, IT Services, Hosting, Hosting, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, World
The Customer experience management: a multi-vendor solution is required to address all CEM needs

The Customer experience management: a multi-vendor solution is required to address all CEM needs

  • $ 4 999
  • Industry report
  • January 2015
  • by Analysys Mason

This report provides a guide to different types of vendor solutions that support customer experience management (CEM), enabling both vendors and communications service providers (CSPs) to position solutions ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Healthcare RCM Outsourcing Market in the US 2015-2019

Healthcare RCM Outsourcing Market in the US 2015-2019

  • $ 2 500
  • Industry report
  • January 2015
  • by Infiniti Research Limited

About Healthcare RCM Outsourcing Healthcare service providers have long since deployed automated systems to address RCM processes. Legacy IT applications have outdated technology platforms that lack the ...

  • Industries : Healthcare
  • Countries : United States
India ATM Managed Services and Outsourcing Market Outlook to 2019 - Spurred by Expansion of the ATM Network

India ATM Managed Services and Outsourcing Market Outlook to 2019 - Spurred by Expansion of the ATM Network

  • $ 1 000
  • Industry report
  • January 2015
  • by Ken Research Private Limited

Executive Summary The industry research publication titled ‘India ATM Managed Services and Outsourcing Market Outlook to 2019 - Spurred by Expansion of the ATM Network’ presents a comprehensive analysis ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : India
Crowdsourcing Service Providers  in the US - Industry Market Research Report

Crowdsourcing Service Providers in the US - Industry Market Research Report

  • $ 1 020
  • Industry report
  • December 2014
  • by Ibisworld

Crowdsourcing Service Providers The Crowdsourcing Service Providers industry provides access to temporary employees through an online network. These employees typically complete work through the internet, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Strategic Focus Report - Business Process Outsourcing: Technology and market trends

Strategic Focus Report - Business Process Outsourcing: Technology and market trends

  • $ 2 995
  • Industry report
  • December 2014
  • by Kable

Summary This Strategic Focus report analyses the current trends, drivers, and inhibitors impacting the BPO market. The report outlines the evolution of BPO technologies, and identifies and assesses the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom, World, India
Global Infrastructure Outsourcing Market 2015-2019

Global Infrastructure Outsourcing Market 2015-2019

  • $ 3 000
  • Industry report
  • December 2014
  • by Infiniti Research Limited

About Infrastructure Outsourcing Infrastructure outsourcing refers to the outsourcing of data centers, desktop services, help desks, networks, and other related services. This enables the transfer of managerial ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing, IT Services, IT Services
  • Countries : World
Customer Engagement in Retail and Consumer in Europe and North America

Customer Engagement in Retail and Consumer in Europe and North America

  • $ 12 500
  • Industry report
  • December 2014
  • by Frost & Sullivan

The Current and Future Retail and Consumer Vertical This study’s objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Vendor and Sourcing Management: Socially Responsible Outsourcing

Vendor and Sourcing Management: Socially Responsible Outsourcing

  • $ 3 000
  • Industry report
  • December 2014
  • by IDC

This IDC Insight helps IT executives understand key trends in socially responsible outsourcing and appropriately deploy SRO as part of the overall outsourcing strategy. The SRO market is growing slightly ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, IT Services, IT Services
Cisco Collaboration Summit 2014

Cisco Collaboration Summit 2014

  • $ 1 500
  • Industry report
  • December 2014
  • by IDC

Cisco Systems held its annual Cisco Collaboration Summit 2014 in Los Angeles the week of November 17, 2014. This IDC Flash evaluates Cisco's view of the future of collaboration and the new features of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Update on the Contact Center Outsourcing Markets in Latin America, 2014 : Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

Update on the Contact Center Outsourcing Markets in Latin America, 2014 : Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

  • $ 1 500
  • Industry report
  • December 2014
  • by Frost & Sullivan

Executive Summary •The contact center outsourcing services market in Latin America is expected to attain revenue of $ x billion in 2014, driven by a solid performance of key regions such as Colombia, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Mexico, Colombia, Brazil, Caribbean, United States
2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

  • $ 10 000
  • Industry report
  • December 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections. Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Global Legal Process Outsourcing Market 2015-2019

Global Legal Process Outsourcing Market 2015-2019

  • $ 2 500
  • Industry report
  • December 2014
  • by Infiniti Research Limited

About Global Legal Process Outsourcing Market Legal process outsourcing involves procuring legal services from an external service provider. It is considered as a strategic decision taken by the law and ...

  • Industries : Business Outsourcing
  • Countries : World, United States
Internet of Things: Key Factors in Assessing Outsourced/Managed Services Opportunities

Internet of Things: Key Factors in Assessing Outsourced/Managed Services Opportunities

  • $ 3 500
  • Industry report
  • December 2014
  • by IDC

This IDC study provides a framework of factors that buyers need to consider when outsourcing Internet of Things (IoT)-enabled elements as well as factors that service providers/outsourcers need to conside ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
What to Expect in Canadian Outsourcing and Managed Services in 2015

What to Expect in Canadian Outsourcing and Managed Services in 2015

  • $ 1 500
  • Industry report
  • November 2014
  • by IDC

This IDC Insight looks ahead to what to expect in the Canadian outsourcing and managed services market in 2015. Key issues are examined and advice is provided for vendors and buyers.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Canada
Other Business Services in Germany: ISIC 7499

Other Business Services in Germany: ISIC 7499

  • $ 657
  • Industry report
  • November 2014
  • by Euromonitor International

Euromonitor International's Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : Germany
Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

  • $ 4 950
  • Industry report
  • November 2014
  • by Frost & Sullivan

Key Findings •Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact centre services in the EMEA market. •In 2013, the market was valued at $ xx million, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
2014 North American Contact Center Systems Buyer's Guide

2014 North American Contact Center Systems Buyer's Guide

  • $ 10 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections: Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Worldwide and U.S. Outsourced Document Services 2014-2018 Forecast

Worldwide and U.S. Outsourced Document Services 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • November 2014
  • by IDC

This IDC study covers the U.S. and worldwide outsourced document services markets, which is made up of in-house production print services, mailroom services, print sourcing and procurement services, imaging ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World, United States
The SpatialBuzz

The SpatialBuzz

  • $ 999
  • Industry report
  • October 2014
  • by Analysys Mason

SpatialBuzz is a UK-based start-up that is using analytics and cloud technology to improve customer experience and help improve customer support.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom

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