It Outsourcing Analysis & Statistics, December 2010 (p9)

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2010 APAC Data Center Market Research on Electrical Infrastructure An End-user Perspective

2010 APAC Data Center Market Research on Electrical Infrastructure An End-user Perspective

  • $ 10 000
  • Industry report
  • December 2010
  • by Frost & Sullivan

The objectives of this research was to provide an overview of the data center market. Specifically, the general and the uninterruptable power supply requirements, the generalities of the precision ai ...

  • Industries : It Outsourcing, Hardware and Electronic Equipment
  • Countries : New Zealand, Australia
Latin American Contact Center Applications Market 2010

Latin American Contact Center Applications Market 2010

  • $ 6 500
  • Industry report
  • December 2010
  • by Frost & Sullivan

The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment ...

  • Industries : Call Center
  • Countries : South America, United States
North American IVR and Voice Portal Systems Markets

North American IVR and Voice Portal Systems Markets

  • $ 6 000
  • Industry report
  • November 2010
  • by Frost & Sullivan

This strategic analysis is part of Frost & Sullivan’s continued coverage of the contact center marketplace. The scope of this research study includes traditional IVR systems and enterprise voice portals. ...

  • Industries : Telephony, It Outsourcing
  • Countries : United States
Latin America Contact Center Outsourcing Services Market 2010

Latin America Contact Center Outsourcing Services Market 2010

  • $ 10 000
  • Industry report
  • November 2010
  • by Frost & Sullivan

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...

  • Industries : Call Center
  • Countries : South America
Asia Pacific Contact Center Services Market CY 2009

Asia Pacific Contact Center Services Market CY 2009

  • $ 25 000
  • Industry report
  • October 2010
  • by Frost & Sullivan

This research deliverable discusses the contact center services market in the Asia Pacific region. Six regions are examined: Australia and New Zealand, Greater China, India, Japan, South Korea and ASEAN. ...

  • Industries : Call Center
  • Countries : South Korea, Asia, India, China, Japan, World
Voice Recognition: Technologies and Global Markets

Voice Recognition: Technologies and Global Markets

  • $ 6 650
  • Industry report
  • September 2010
  • by BCC Research

The voice recognition technologies market will grow at a compound annual growth rate (CAGR) of 8.8% between 2010 and 2015. The total market is valued at an estimated $38.4 billion in 2010 and is expected ...

  • Industries : Telephony, It Outsourcing, Audio and Video Equipment, Software
  • Countries : World
North American Inbound Contact Routing Systems Markets

North American Inbound Contact Routing Systems Markets

  • $ 6 000
  • Industry report
  • September 2010
  • by Frost & Sullivan

This study covers the state of the North American Inbound Contact Routing Systems Market, examining drivers and restraints for growth, pricing, distribution, technology, demand and geographical trends. ...

  • Industries : Call Center, Telecommunication Services, Network Equipment
  • Countries : United States, North America
EMEA Agent Performance Optimization Markets

EMEA Agent Performance Optimization Markets

  • $ 6 000
  • Industry report
  • September 2010
  • by Frost & Sullivan

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management ...

  • Industries : Software, Call Center
  • Countries : Europe, United Kingdom, Spain, Portugal, Italy, France, Germany, Russian Federation, World, Africa
North American Agent Performance Optimization Markets

North American Agent Performance Optimization Markets

  • $ 6 000
  • Industry report
  • July 2010
  • by Frost & Sullivan

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at ...

  • Industries : Call Center, Software, Business Consultancy and Audit, It Services
  • Countries : United States
US and Japanese Telemarketing Industry

US and Japanese Telemarketing Industry

  • $ 3 950
  • Industry report
  • July 2010
  • by Global Industry Analysts

This report analyzes the US and Japanese markets for Telemarketing in US$ Million. Annual estimates and forecasts are provided for the period 2007 through 2015. Also, a six-year historic analysis is provided ...

  • Industries : Call Center, Advertising and Marketing
  • Countries : Japan, United States
North American Outbound Dialer Systems Market

North American Outbound Dialer Systems Market

  • $ 6 000
  • Industry report
  • July 2010
  • by Frost & Sullivan

Outbound dialer systems used in contact centers facilitate the automated placement of outbound telephone calls. This study focuses on outbound dialer systems that are premises-based. This study discusses ...

  • Industries : It Outsourcing, Telecommunication Services
  • Countries : United States
North American Speech Applications Development Market for Contact Centers

North American Speech Applications Development Market for Contact Centers

  • $ 6 000
  • Industry report
  • March 2010
  • by Frost & Sullivan

About two-thirds of North American contact center organizations have plans to either build or enhance their contact center speech applications over the next twelve months based on a Frost & Sullivan survey ...

  • Industries : Call Center, Hardware and Electronic Equipment
  • Countries : United States
2009 Top State and Local Government ITO Vendors, Black Book Survey 2009 Results

2009 Top State and Local Government ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • March 2010
  • by Black book

The American Recovery and Reinvestment Act hopes to stimulate the US economy through funded public sector technology projects. For the foreseeable future, the fortified overseeing of stimulus and TARP ...

  • Industries : Business Outsourcing, It Outsourcing, E-government
  • Countries : United States
Latin American IT Infrastructure Outsourcing Services Markets

Latin American IT Infrastructure Outsourcing Services Markets

  • $ 6 500
  • Industry report
  • February 2010
  • by Frost & Sullivan

Even though the worldwide economic crisis has negatively affected the Latin American IT infrastructure outsourcing markets, the region is forecast to grow at higher levels than more mature regions such ...

  • Industries : Business Outsourcing, It Outsourcing
  • Countries : United States
2009 Top Healthcare Payer BPO Vendors, Black Book Survey 2009 Results

2009 Top Healthcare Payer BPO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book healthcare BPO industry user survey investigated over 130 contracts held by 352 of the top nonprofit, charitable organizations and related agency spending clients globally in the ...

  • Industries : Healthcare, It Outsourcing, Business Outsourcing
  • Countries : World, United States
2009 Top Education ITO Vendors, Black Book Survey 2009 Results

2009 Top Education ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book IT outsourcing (ITO) education industry user survey investigated over 138 contracts held by 455 education agencies and companies globally. 18 key performance indicators (KPIs) o ...

  • Industries : Education and Training, It Outsourcing
  • Countries : United States, World, United Kingdom, Europe
2009 Top Healthcare ITO Vendors, Black Book Survey 2009 Results

2009 Top Healthcare ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

This report uses a subset of The 2009 Black Book of Outsourcing client experience survey consisting of over 182 IT and application outsourcing (AO) contracts held by 84 of the top servicers of healthcare ...

  • Industries : Managed Care, Healthcare, It Outsourcing
  • Countries : North America, World, United States
2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results

2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book ITO legacy migration, systems transformation and IT modernization user survey investigated the customer experience of nearly 400 corporate and organizational decision-makers and ...

  • Industries : Telephony, Legal Services, It Outsourcing
  • Countries : World, United States
2009 Top Healthcare Payer ITO Vendors, Black Book Survey 2009 Results

2009 Top Healthcare Payer ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor in ITO initiatives, and ranked on a 1-10 scale in mean format. The key ...

  • Industries : Managed Care, Healthcare, It Outsourcing
2009 Top Telecommunications ITO Vendors, Black Book Survey 2009 Results

2009 Top Telecommunications ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 186 technology and application outsourcing (AO) contracts held by 77 of the top suppliers of the telecommunications ...

  • Industries : Telecommunication Services, It Outsourcing
  • Countries : Philippines, World, United States, Europe, India
2009 Top High-Tech and ISV ITO Vendors, Black Book Survey 2009 Results

2009 Top High-Tech and ISV ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book high-tech and ISV ITO user survey investigates over 337 contracts held by 61 of the leading technology services firms and companies globally. 18 key performance indicators (KPIs) ...

  • Industries : Telephony, It Outsourcing
  • Countries : United States, United Kingdom, World
2009 Top Automotive and Transportation Manufacturing ITO Vendors, Black Book Survey 2009 Results

2009 Top Automotive and Transportation Manufacturing ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book automotive and transportation industries IT outsourcing (ITO) user survey investigated over 251 contracts held by 38 of the leading technology services firms and companies globally. ...

  • Industries : Heavy Truck and Bus, It Outsourcing, Automotive, Transportation
  • Countries : World, United States, United Kingdom
2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results

2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book BI data warehousing industry IT outsourcing (ITO) user survey investigated over 258 contracts held by ITO users. In order to rank the organizations, 18 key performance indicators ...

  • Industries : Logistics and Freight, It Outsourcing
  • Countries : World, United States, United Kingdom, Europe
2009 Top Entertainment ITO Vendors, Black Book Survey 2009 Results

2009 Top Entertainment ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 131 technology and application outsourcing (AO) contracts held by 57 of the top suppliers for the studios, TV, ...

  • Industries : Television Broadcasting, Online Broadcasting, It Outsourcing, Leisure
  • Countries : World
Financial CIOs Get Real About Virtual IT

Financial CIOs Get Real About Virtual IT

  • $ 495
  • Industry report
  • January 2010
  • by Yankee Group

Servers Down, Desktops to Go That sums up the attitude toward virtualization held by many CIOs who attended the CIO Forum's Financial Services Summit, held recently in downtown Manhattan. Dozens of IT ...

  • Industries : It Outsourcing, Personal Computer and Server, Financial Services, It Services
2009 Top Wealth Management Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top Wealth Management Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • January 2010
  • by Black book

In 2009, the Black Book wealth management, asset management and financial markets industry ITO user survey investigated over 300 contracts held by more than 700 ITO users. In order to rank the organizations, ...

  • Industries : Private Banking, It Outsourcing
  • Countries : World, United States, United Kingdom
2009 Top US Federal Government Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top US Federal Government Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • January 2010
  • by Black book

In 2009, the Black Book US federal government ITO user survey investigated over 227 contracts held by nearly 1,000 of the top spending agencies, departments and divisions, both centralized and decentralized. ...

  • Industries : It Services, It Outsourcing, E-government
  • Countries : United States
Latin America Contact Center Applications Market 2009

Latin America Contact Center Applications Market 2009

  • $ 6 500
  • Industry report
  • December 2009
  • by Frost & Sullivan

The Latin American contact center applications market reached $508.1 million in 2008, a growth of 11.1 percent when compared to 2007. The first semester of the year presented a healthy growth, but as economies ...

  • Industries : Call Center
  • Countries : South America, United States, World, Argentina, Colombia, Brazil, Chile, Mexico
Asia Pacific Hosted Contact Center Market CY 2008

Asia Pacific Hosted Contact Center Market CY 2008

  • $ 15 000
  • Industry report
  • December 2009
  • by Frost & Sullivan

The research service covers the Hosted Contact Center Market in 14 countries across Asia Pacific. It includes insights on market trends, technology trends, pricing trends as well as market drivers and ...

  • Industries : Call Center
  • Countries : South Korea, Asia, Japan, India, China
2009 Top Managed Security Services Information Technology Outsourcing Vendors, Black Book 2009 Surveys

2009 Top Managed Security Services Information Technology Outsourcing Vendors, Black Book 2009 Surveys

  • $ 2 500
  • Industry report
  • December 2009
  • by Black book

In 2009, the Black Book managed security services ITO user survey investigated over 160 contracts held by 1,100 current outsourcing customers. In order to rank the organizations, 18 key performance indicators ...

  • Industries : Business Services, It Outsourcing, Security Services
  • Countries : United States, World, United Kingdom, Europe
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It Outsourcing Industry - Company Report, October 2014

  • A Study on the Stress of Bpo Employees in Ahmadabad
  • October 2014
    9 pages
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