It Outsourcing Analysis & Statistics, March 2010 (p9)

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North American Speech Applications Development Market for Contact Centers

North American Speech Applications Development Market for Contact Centers

  • $ 6 000
  • Industry report
  • March 2010
  • by Frost & Sullivan

About two-thirds of North American contact center organizations have plans to either build or enhance their contact center speech applications over the next twelve months based on a Frost & Sullivan survey ...

  • Industries : Call Center, Hardware and Electronic Equipment
  • Countries : United States
2009 Top State and Local Government ITO Vendors, Black Book Survey 2009 Results

2009 Top State and Local Government ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • March 2010
  • by Black book

The American Recovery and Reinvestment Act hopes to stimulate the US economy through funded public sector technology projects. For the foreseeable future, the fortified overseeing of stimulus and TARP ...

  • Industries : Business Outsourcing, It Outsourcing, E-government
  • Countries : United States
Latin American IT Infrastructure Outsourcing Services Markets

Latin American IT Infrastructure Outsourcing Services Markets

  • $ 6 500
  • Industry report
  • February 2010
  • by Frost & Sullivan

Even though the worldwide economic crisis has negatively affected the Latin American IT infrastructure outsourcing markets, the region is forecast to grow at higher levels than more mature regions such ...

  • Industries : Business Outsourcing, It Outsourcing
  • Countries : United States
2009 Top Healthcare Payer BPO Vendors, Black Book Survey 2009 Results

2009 Top Healthcare Payer BPO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book healthcare BPO industry user survey investigated over 130 contracts held by 352 of the top nonprofit, charitable organizations and related agency spending clients globally in the ...

  • Industries : Healthcare, It Outsourcing, Business Outsourcing
  • Countries : World, United States
2009 Top Education ITO Vendors, Black Book Survey 2009 Results

2009 Top Education ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book IT outsourcing (ITO) education industry user survey investigated over 138 contracts held by 455 education agencies and companies globally. 18 key performance indicators (KPIs) o ...

  • Industries : Education and Training, It Outsourcing
  • Countries : United States, World, United Kingdom, Europe
2009 Top Healthcare ITO Vendors, Black Book Survey 2009 Results

2009 Top Healthcare ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

This report uses a subset of The 2009 Black Book of Outsourcing client experience survey consisting of over 182 IT and application outsourcing (AO) contracts held by 84 of the top servicers of healthcare ...

  • Industries : Managed Care, Healthcare, It Outsourcing
  • Countries : North America, World, United States
2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results

2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book ITO legacy migration, systems transformation and IT modernization user survey investigated the customer experience of nearly 400 corporate and organizational decision-makers and ...

  • Industries : Telephony, Legal Services, It Outsourcing
  • Countries : World, United States
2009 Top Healthcare Payer ITO Vendors, Black Book Survey 2009 Results

2009 Top Healthcare Payer ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor in ITO initiatives, and ranked on a 1-10 scale in mean format. The key ...

  • Industries : Managed Care, Healthcare, It Outsourcing
2009 Top Telecommunications ITO Vendors, Black Book Survey 2009 Results

2009 Top Telecommunications ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 186 technology and application outsourcing (AO) contracts held by 77 of the top suppliers of the telecommunications ...

  • Industries : Telecommunication Services, It Outsourcing
  • Countries : Philippines, World, United States, Europe, India
2009 Top High-Tech and ISV ITO Vendors, Black Book Survey 2009 Results

2009 Top High-Tech and ISV ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book high-tech and ISV ITO user survey investigates over 337 contracts held by 61 of the leading technology services firms and companies globally. 18 key performance indicators (KPIs) ...

  • Industries : Telephony, It Outsourcing
  • Countries : United States, United Kingdom, World
2009 Top Automotive and Transportation Manufacturing ITO Vendors, Black Book Survey 2009 Results

2009 Top Automotive and Transportation Manufacturing ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book automotive and transportation industries IT outsourcing (ITO) user survey investigated over 251 contracts held by 38 of the leading technology services firms and companies globally. ...

  • Industries : Heavy Truck and Bus, It Outsourcing, Automotive, Transportation
  • Countries : World, United States, United Kingdom
2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results

2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

In 2009, the Black Book BI data warehousing industry IT outsourcing (ITO) user survey investigated over 258 contracts held by ITO users. In order to rank the organizations, 18 key performance indicators ...

  • Industries : Logistics and Freight, It Outsourcing
  • Countries : World, United States, United Kingdom, Europe
2009 Top Entertainment ITO Vendors, Black Book Survey 2009 Results

2009 Top Entertainment ITO Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • February 2010
  • by Black book

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 131 technology and application outsourcing (AO) contracts held by 57 of the top suppliers for the studios, TV, ...

  • Industries : Television Broadcasting, Online Broadcasting, It Outsourcing, Leisure
  • Countries : World
Financial CIOs Get Real About Virtual IT

Financial CIOs Get Real About Virtual IT

  • $ 495
  • Industry report
  • January 2010
  • by Yankee Group

Servers Down, Desktops to Go That sums up the attitude toward virtualization held by many CIOs who attended the CIO Forum's Financial Services Summit, held recently in downtown Manhattan. Dozens of IT ...

  • Industries : It Outsourcing, Personal Computer and Server, Financial Services, It Services
2009 Top Wealth Management Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top Wealth Management Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • January 2010
  • by Black book

In 2009, the Black Book wealth management, asset management and financial markets industry ITO user survey investigated over 300 contracts held by more than 700 ITO users. In order to rank the organizations, ...

  • Industries : Private Banking, It Outsourcing
  • Countries : World, United States, United Kingdom
2009 Top US Federal Government Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top US Federal Government Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • January 2010
  • by Black book

In 2009, the Black Book US federal government ITO user survey investigated over 227 contracts held by nearly 1,000 of the top spending agencies, departments and divisions, both centralized and decentralized. ...

  • Industries : It Services, It Outsourcing, E-government
  • Countries : United States
Latin America Contact Center Applications Market 2009

Latin America Contact Center Applications Market 2009

  • $ 6 500
  • Industry report
  • December 2009
  • by Frost & Sullivan

The Latin American contact center applications market reached $508.1 million in 2008, a growth of 11.1 percent when compared to 2007. The first semester of the year presented a healthy growth, but as economies ...

  • Industries : Call Center
  • Countries : South America, United States, World, Argentina, Colombia, Brazil, Chile, Mexico
Asia Pacific Hosted Contact Center Market CY 2008

Asia Pacific Hosted Contact Center Market CY 2008

  • $ 15 000
  • Industry report
  • December 2009
  • by Frost & Sullivan

The research service covers the Hosted Contact Center Market in 14 countries across Asia Pacific. It includes insights on market trends, technology trends, pricing trends as well as market drivers and ...

  • Industries : Call Center
  • Countries : South Korea, Asia, Japan, India, China
2009 Top Managed Security Services Information Technology Outsourcing Vendors, Black Book 2009 Surveys

2009 Top Managed Security Services Information Technology Outsourcing Vendors, Black Book 2009 Surveys

  • $ 2 500
  • Industry report
  • December 2009
  • by Black book

In 2009, the Black Book managed security services ITO user survey investigated over 160 contracts held by 1,100 current outsourcing customers. In order to rank the organizations, 18 key performance indicators ...

  • Industries : Business Services, It Outsourcing, Security Services
  • Countries : United States, World, United Kingdom, Europe
Latin American Contact Center Outsourcing Services Market 2009

Latin American Contact Center Outsourcing Services Market 2009

  • $ 9 000
  • Industry report
  • November 2009
  • by Frost & Sullivan

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...

  • Industries : Call Center
  • Countries : South America, United States, World
  Legal Process Outsourcing: Crisis Creates New Opportunities for LPOs

Legal Process Outsourcing: Crisis Creates New Opportunities for LPOs

  • $ 410
  • Industry report
  • November 2009
  • by ValueNotes Database Pvt. Ltd.

The global legal industry, like any other industry, has been significantly impacted by the economic slowdown. The legal industry has gone through budget cuts, layoffs and cost pressures over the period ...

  • Industries : Legal Services, It Outsourcing
  • Countries : India
South African Client Requirements for Outsourced Business Data Services

South African Client Requirements for Outsourced Business Data Services

  • $ 6 500
  • Industry report
  • November 2009
  • by Frost & Sullivan

This research service analyses the key requirements for end users of outsourced business data services and presents recommendations to key service providers on how to better meet these requirements.  ...

  • Industries : Software and Consulting, It Outsourcing
  • Countries : South Africa
2009 Top Supply Chain Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top Supply Chain Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 460 technology and application outsourcing contracts held by 68 of the top suppliers of SCM. In order to rank the ...

  • Industries : Business Outsourcing, It Outsourcing
  • Countries : United States, Europe, World
2009 Top Non-Profit, Foundations and Charitable Call and Contact Center Outsourcing Vendors

2009 Top Non-Profit, Foundations and Charitable Call and Contact Center Outsourcing Vendors

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book CCO industry user survey investigated over 100 contracts held by 405 of the top non-profit, charitable organizations and related agency spending clients globally in the outsourcing ...

  • Industries : Call Center
  • Countries : World, United States, United Kingdom
2009 Top Latin American Information Technology Outsourcing Vendors

2009 Top Latin American Information Technology Outsourcing Vendors

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 200 technology and application outsourcing contracts held by 38 of the top Latin American ITO suppliers. 629 current ...

  • Industries : It Services, It Outsourcing
  • Countries : United States
2009 Top Multilingual/Bilingual Call and Contact Center Outsourcing Vendors

2009 Top Multilingual/Bilingual Call and Contact Center Outsourcing Vendors

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book CCO industry user survey investigated over 170 contracts held by 455 of the top spending clients globally in the outsourcing market place. In order to rank the organizations, 18 ...

  • Industries : Call Center
  • Countries : World
2009 Top Internet Services, Media and Entertainment Call and Contact Center Outsourcing Vendors

2009 Top Internet Services, Media and Entertainment Call and Contact Center Outsourcing Vendors

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book CCO industry user survey investigated over 130 contracts held by 560 of the top spending clients globally in the outsourcing market place by internet, media and entertainment organizations. ...

  • Industries : Call Center, It Outsourcing
  • Countries : United States
2009 Top Life Sciences Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top Life Sciences Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book ITO life sciences industry user survey investigated over 140 contracts held by 1,200 life sciences agencies and companies globally. In order to rank the organizations, 18 key performance ...

  • Industries : It Services, It Outsourcing
  • Countries : United States, World, United Kingdom, Europe
2009 Top Energy Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top Energy Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book energy ITO user survey investigated over 120 contracts held by 1,100 international energy agencies and companies. 18 key performance indicators (KPIs) or criteria are employed, ...

  • Industries : Business Outsourcing, Energy, It Outsourcing
  • Countries : United States, World, United Kingdom, Europe
2009 Top Banking, Financial Services and Credit Card Call and Contact Center Outsourcing Vendors

2009 Top Banking, Financial Services and Credit Card Call and Contact Center Outsourcing Vendors

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book CCO user survey investigated over 400 contracts held by 1,300 of the top spending clients in the global banking, credit card and financial services industry. In order to rank the ...

  • Industries : Call Center, Financial Services
  • Countries : United States, United Kingdom
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It Outsourcing Industry - Company Report, October 2014

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  • October 2014
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United States

Capgemini U.S. L.L.C.

United States

Dell Inc.

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