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IT Outsourcing Analysis & Statistics, June 2014 (p9)

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Enterprise Priorities in Europe: Contact Center Outsourcing

Enterprise Priorities in Europe: Contact Center Outsourcing

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in North America: Cloud Contact Center Solutions

Enterprise Priorities in North America: Cloud Contact Center Solutions

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Enterprise Priorities in Europe: Cloud Contact Center Solutions

Enterprise Priorities in Europe: Cloud Contact Center Solutions

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in North America

Enterprise Priorities in North America

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : North America
Benefits of Refreshing the IVR—Customers Speak Out

Benefits of Refreshing the IVR—Customers Speak Out

  • $ 1 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Interviewees Indicate that IVR is Not the Main Concern, but One Key Piece of a Bigger Picture Self-service in customer care is moving to the web and social media as the Millennials take to mobile devices ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
IT Outsourcing Market in Belarus 2014-2018

IT Outsourcing Market in Belarus 2014-2018

  • $ 2 500
  • Industry report
  • June 2014
  • by Infiniti Research Limited

About IT Outsourcing Market in Belarus Belarus is often considered as the final frontier of Europe. The privatization that has taken place in the country in recent times has led to a wave of investment. ...

  • Industries : Business Outsourcing
  • Countries : Belarus
Worldwide Services 2014-2018 Forecast: The 3rd Platform Takes Hold

Worldwide Services 2014-2018 Forecast: The 3rd Platform Takes Hold

  • $ 4 500
  • Industry report
  • June 2014
  • by IDC

This IDC study presents a five-year forecast for the worldwide services industry from 2014 through 2018 and updates Worldwide Services 2013-2017 Forecast Update (IDC #244585, December 2013). The main purpose ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Western Europe IT and Business Services 2013 Market Analysis and 2014-2018 Forecast

Western Europe IT and Business Services 2013 Market Analysis and 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • May 2014
  • by IDC

This IDC study forecasts developments in the Western European IT and business services markets and provides an analysis of the main trends among Western European companies for 2013-2018, with a focus on ...

  • Industries : Business Services, Business Outsourcing, IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Growth Opportunities in the Canadian Professional Headset Market

Growth Opportunities in the Canadian Professional Headset Market

  • $ 1 500
  • Industry report
  • May 2014
  • by Frost & Sullivan

A Region with High Growth Potential for Professional Headsets The Canadian contact centre and office (CC&O) professional headsets market is one of the 10 most attractive markets in the world, in terms ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Worldwide and U.S. Outsourced Customer Care Services 2014-2018 Forecast

Worldwide and U.S. Outsourced Customer Care Services 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • May 2014
  • by IDC

This IDC study provides IDC's forecast for the worldwide outsourced customer care services market for 2014-2018. This study highlights key assumptions and drivers that are creating changes and driving ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
Worldwide and U.S. Business Process Outsourcing Services 2014-2018 Forecast: Automation and Analytics Will Enable Differentiation

Worldwide and U.S. Business Process Outsourcing Services 2014-2018 Forecast: Automation and Analytics Will Enable Differentiation

  • $ 4 500
  • Industry report
  • May 2014
  • by IDC

This IDC study provides IDC's forecast for the worldwide and U.S. business process outsourcing (BPO) market by key horizontals for the 2014-2018 forecast period. This study highlights key assumptions and ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States, World
Canadian Application Outsourcing Services 2014-2018 Forecast

Canadian Application Outsourcing Services 2014-2018 Forecast

  • $ 4 500
  • Industry report
  • May 2014
  • by IDC

This IDC study examines the application outsourcing services market and provides a forecast for the period from 2014 to 2018. The forecast for application outsourcing services in Canada continues to increase, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Vendor Assessment: Strategic Sourcing and Procurement Applications for Direct Materials in Manufacturing Vendor Landscape

Vendor Assessment: Strategic Sourcing and Procurement Applications for Direct Materials in Manufacturing Vendor Landscape

  • $ 4 500
  • Industry report
  • April 2014
  • by IDC

This IDC Manufacturing Insights report looks at the subject of sourcing and procurement of direct materials for manufacturing. It considers the role of sourcing and procurement in risk mitigation and includes ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Global Intelligent Virtual Assistant Market 2014-2018

Global Intelligent Virtual Assistant Market 2014-2018

  • $ 2 500
  • Industry report
  • April 2014
  • by Infiniti Research Limited

About IVAs An IVA is a customized automated digital character, such as an avatar or a 3D animated persona, which provides information and service assistance to customers. An IVA provides assistance on ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Analysis of the Global Contact Center and Office Headset Market

Analysis of the Global Contact Center and Office Headset Market

  • $ 4 950
  • Industry report
  • April 2014
  • by Frost & Sullivan

This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

  • $ 10 000
  • Industry report
  • February 2014
  • by Frost & Sullivan

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation Growth in the Mexican contact center outsourcing services market is expected to be driven by local business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Mexico, Caribbean
Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

  • $ 2 450
  • Industry report
  • February 2014
  • by Frost & Sullivan

Improving Business Productivity Quickly and at a Lower Cost Executive Summary - The cloud-hosted model enables contact centers to be more productive, offering better service to clients with reduced capital ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Cisco talks About Its Collaboration Portfolio at C-Scape EMEAR 2014

Cisco talks About Its Collaboration Portfolio at C-Scape EMEAR 2014

  • $ 500
  • Industry report
  • February 2014
  • by IDC

This IDC Flash provides select information from this year's Cisco C-Scape EMEAR event held in Bedfont Lakes on January 14-16, 2014. The material is selected with special regard to unified communications ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Contact Center's Customer Experience in Brazil 

Contact Center's Customer Experience in Brazil 

  • $ 1 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

An Overview of the Market’s Current Scenario and Recommendations for Companies on Customer Experience Management Executive Summary •The contact center’s customer experience in Brazil currently has ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Brazil
Update on the Contact Center Outsourcing Services Market in Latin America

Update on the Contact Center Outsourcing Services Market in Latin America

  • $ 1 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

Domestic Business Drives Growth in a Highly Concentrated Market Executive Summary •The Latin American contact center outsourcing services market attained revenue of $xx billion in 2013 as a result of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
IBM MSS: Vendor Agnostic, Custom, and Off the Shelf

IBM MSS: Vendor Agnostic, Custom, and Off the Shelf

  • $ 3 500
  • Industry report
  • February 2014
  • by IDC

This IDC Vendor Profile analyzes IBM, a global provider of managed security services to large, complex, and globally distributed organizations, and it reviews key success factors: go-to-market strategy, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
U.S. Hosted and On-Demand Contact Center Services 2014-2018 Forecast: Customer Experience Driving Contact Center Interactions to the Cloud

U.S. Hosted and On-Demand Contact Center Services 2014-2018 Forecast: Customer Experience Driving Contact Center Interactions to the Cloud

  • $ 4 500
  • Industry report
  • February 2014
  • by IDC

This IDC study provides IDC's forecast for the hosted and on-demand contact center services market for 2014-2018. This study highlights key assumptions and drivers that are creating changes and driving ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Gruppo Hera%s Forward-Thinking Integrated Multicommodity Remote Control Center

Gruppo Hera%s Forward-Thinking Integrated Multicommodity Remote Control Center

  • $ 5 250
  • Industry report
  • February 2014
  • by IDC

In 2008, Gruppo Hera, created from the merger of 12 utility companies operating in the Italian region of Emilia Romagna, undertook an extensive centralization and consolidation effort to unify seven control ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, Italy, Africa
AT&T Managed Security Services Offers

AT&T Managed Security Services Offers "Defense in Depth"

  • $ 3 500
  • Industry report
  • February 2014
  • by IDC

This IDC Vendor Profile analyzes AT&T Managed Security Services (MSS) and reviews key success factors: go-to-market strategy, security and compliance platform, monitored/managed technologies, and supported ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Business Process Outsourcing in Australia - Industry Market Research Report

Business Process Outsourcing in Australia - Industry Market Research Report

  • $ 965
  • Industry report
  • January 2014
  • by Ibisworld

Source of competition: Offshoring and cloud computing to slightly dent demand in otherwise resilient industry Business Process Outsourcing in Australia This industry provides a range of third-party outsourcing ...

  • Industries : Business Outsourcing
  • Countries : Australia
Other Business Services in Australia: ISIC 7499

Other Business Services in Australia: ISIC 7499

  • $ 657
  • Industry report
  • January 2014
  • by Euromonitor International

Euromonitor International's Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Australia
Big Data Applications in the Contact Center:  Opportunities and Challenges

Big Data Applications in the Contact Center:  Opportunities and Challenges

  • $ 1 500
  • Industry report
  • January 2014
  • by Frost & Sullivan

Untapped Sources of Data Promise Hyper Intelligence for Customer Service Big Data, a hot business topic these days, is emphasized on a myriad of web sites of solution providers in the contact center space, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Software, Internet Business, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Digital Marketing Services: Collision Course of  Service Providers

Digital Marketing Services: Collision Course of Service Providers

  • $ 500
  • Industry report
  • December 2013
  • by IDC

This IDC Insight discusses the changing buyer needs due to digital media, an overview of BPO and application services relating to marketing, and guidance for providers in the digital marketing space.

  • Industries : Advertising and Marketing, Marketing, Marketing, IT Outsourcing, IT Outsourcing, IT Outsourcing
Western Europe Managed Security Services, Top 20 Vendors in 2012

Western Europe Managed Security Services, Top 20 Vendors in 2012

  • $ 500
  • Industry report
  • December 2013
  • by IDC

This IDC Update presents IDC's Western European managed security services (MSS) top 20 revenue ranking tables for 2012.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Trustwave: Solutions and Services for Security  and Compliance

Trustwave: Solutions and Services for Security and Compliance

  • $ 3 500
  • Industry report
  • December 2013
  • by IDC

This IDC Vendor Profile analyzes Trustwave, which offers bundles of managed security services that are suitable for businesses ranging in size from small retail shops to Fortune 100 enterprises. Key success ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

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