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IT Outsourcing Analysis & Statistics, August 2013 (p9)

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Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On

Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On

  • $ 1500
  • Industry report
  • August 2013
  • by Frost & Sullivan

The BPO value proposition, once centered around labor arbitrage, right-shoring and economies of scale, is changing. Consumer buying patterns and behaviors are changing as well. Meanwhile, service providers ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia
Brazil’s Contact Center Outsourcing Services Market 2013

Brazil’s Contact Center Outsourcing Services Market 2013

  • $ 3950
  • Industry report
  • July 2013
  • by Frost & Sullivan

Contact Centers Moving Beyond Traditional Customer Service The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Brazil
On-Demand Contact Center Providers  Profile Series: LiveOps

On-Demand Contact Center Providers Profile Series: LiveOps

  • $ 3500
  • Industry report
  • June 2013
  • by IDC

This IDC Vendor Profile highlights LiveOps, an on-demand contact center and customer care BPO service provider.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Arise Virtual Solutions: Using Flexible Staffing  to Drive Business Outcomes in the Contact Center

Arise Virtual Solutions: Using Flexible Staffing to Drive Business Outcomes in the Contact Center

  • $ 500
  • Industry report
  • June 2013
  • by IDC

This IDC Insight includes IDC's observations of Arise Virtual Solutions' business model as it relates to client demand for seasonality and flexibility.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Western Europe CRM Application Vendor Shares, 2012

Western Europe CRM Application Vendor Shares, 2012

  • $ 3500
  • Industry report
  • June 2013
  • by IDC

This IDC study presents in-depth analysis of the Western European market for CRM applications, with all data reported in constant dollars. The study ranks the largest vendors by functional markets (contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Advertising and Marketing, Marketing, Marketing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center, Consumer Services
  • Countries : Europe
Indonesia UC, Collaboration, and Videoconferencing Survey 2012: Communications Usage and Preferences by Vertical Industry

Indonesia UC, Collaboration, and Videoconferencing Survey 2012: Communications Usage and Preferences by Vertical Industry

  • $ 3500
  • Industry report
  • June 2013
  • by IDC

This IDC study discusses and highlights major trends and issues in the adoption and usage of unified communications (UC), collaboration, and videoconferencing by Indonesia enterprises in every vertical ...

  • Industries : Telecom
  • Countries : Indonesia
Worldwide CRM Applications 2013-2017 Forecast  and 2012 Vendor Shares: A Stable Market in a Period  of Renewal

Worldwide CRM Applications 2013-2017 Forecast and 2012 Vendor Shares: A Stable Market in a Period of Renewal

  • $ 4900
  • Industry report
  • June 2013
  • by IDC

This IDC study provides an updated market sizing for the worldwide CRM applications market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a 5-yea ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Australia IT Outsourcing Services 2012-2017  Forecast and Analysis

Australia IT Outsourcing Services 2012-2017 Forecast and Analysis

  • $ 4500
  • Industry report
  • May 2013
  • by IDC

This IDC study presents an analysis of Australia's IT outsourcing services market. ITO remains the largest macro market by revenue terms in the Australian IT services market and is forecast to grow from ...

  • Industries : Business Outsourcing
  • Countries : Australia
Canadian Application Outsourcing Services  2013-2017 Forecast

Canadian Application Outsourcing Services 2013-2017 Forecast

  • $ 4500
  • Industry report
  • May 2013
  • by IDC

This IDC study examines the application outsourcing services market and provides a forecast for the period from 2013 to 2017. The application outsourcing services market in Canada continues to grow, posting ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Business Strategy: IT Outsourcing, Cloud Computing, Big Data, and Social Media: The Situation in the Nordic Retail Industry

Business Strategy: IT Outsourcing, Cloud Computing, Big Data, and Social Media: The Situation in the Nordic Retail Industry

  • $ 4500
  • Industry report
  • April 2013
  • by IDC

This IDC Retail Insights study focuses on the key IT trends that are impacting on the Nordic retail industry, namely: IT outsourcing, cloud computing, Big Data, and social media. This report leverages ...

  • Industries : Retail, Hosting, Hosting, IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Denmark, Finland, Norway, Sweden
Buyer Conversation: Converged Solutions via Collaboration Platform Is the New Megatrend

Buyer Conversation: Converged Solutions via Collaboration Platform Is the New Megatrend

  • $ 3500
  • Industry report
  • April 2013
  • by IDC

This IDC Buyer Case Study reviews the recent conversation IDC had with Capgemini China in relation to its experiences with its convergence solution provider, Alcatel-Lucent Enterprise (ALU). This study ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : China
UK Outsourced Contact Centres: Market insight report

UK Outsourced Contact Centres: Market insight report

  • $ 1093
  • Industry report
  • March 2013
  • by Apex Insight

The contact centre industry is relatively young. It grew rapidly over the past couple of decades but has been impacted by recent, less certain, economic conditions. Its working practices have continued ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United Kingdom
Global Office and Contact Center Headset Market

Global Office and Contact Center Headset Market

  • $ 4950
  • Industry report
  • February 2013
  • by Frost & Sullivan

This study provides an in-depth analysis of the global office and contact center headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market 

Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market 

  • $ 6950
  • Industry report
  • February 2013
  • by Frost & Sullivan

The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Chile
Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

  • $ 10000
  • Industry report
  • January 2013
  • by Frost & Sullivan

The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Colombia, United States, Spain

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