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IT Outsourcing Analysis & Statistics, April 2015 (p9)

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The 2016-2021 World Outlook for Business Process Outsourcing (BPO) Services

The 2016-2021 World Outlook for Business Process Outsourcing (BPO) Services

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for business process outsourcing (BPO) services across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The 2016-2021 World Outlook for Contact Centres

The 2016-2021 World Outlook for Contact Centres

  • $ 995
  • Industry report
  • April 2015
  • by ICON Group

This econometric study covers the world outlook for contact centres across more than 200 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
IDC%s Worldwide Services Taxonomy, 2015

IDC%s Worldwide Services Taxonomy, 2015

  • $ 3500
  • Industry report
  • March 2015
  • by IDC

This IDC study provides a detailed description of IDC's services market taxonomy. For 2015, the taxonomy includes individual foundation markets grouped within three primary market segments: project oriented, ...

  • Industries : Business Outsourcing, Education and Training, Education and Training
  • Countries : World
Global BPO Market in the Public Sector 2015-2019

Global BPO Market in the Public Sector 2015-2019

  • $ 3000
  • Industry report
  • March 2015
  • by Infiniti Research Limited

About Global BPO Market in Public Sector BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the ...

  • Industries : Business Outsourcing
  • Countries : World
Sagamore MCS

Sagamore MCS

  • $ 500
  • Industry report
  • March 2015
  • by IDC

This IDC Vendor Profile examines Sagamore MCS, a company that specializes in managed content services. Sagamore MCS' solution allows SMBs to execute improved business process outsourcing and print management. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Japan Unified Communications and Collaborative Application System Enterprise User Survey 2014

Japan Unified Communications and Collaborative Application System Enterprise User Survey 2014

  • $ 5000
  • Industry report
  • March 2015
  • by IDC

This IDC study, which is the translation of the document IDC #J15440101, analyzes the usage trends of unified communications and collaborations (UC&C) among Japan enterprise users based on the findings ...

  • Industries : VOIP, Call Center, Call Center, Call Center, Call Center
  • Countries : Japan
Global Managed Security Services Market : Threat Detection and Remediation to Emerge as a Key Market Engine Over the Forecast Period

Global Managed Security Services Market : Threat Detection and Remediation to Emerge as a Key Market Engine Over the Forecast Period

  • $ 6950
  • Industry report
  • March 2015
  • by Frost & Sullivan

Introduction •The global managed security services (MSS) research service provides a consolidated, top-level view of Frost & Sullivan’s regional research into the global MSS market. •This research ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America, World
Hosted Contact Center Services Profile: West Corp.

Hosted Contact Center Services Profile: West Corp.

  • $ 3500
  • Industry report
  • March 2015
  • by IDC

This IDC Vendor Profile highlights West Corp.'s hosted contact center offerings and capabilities.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Global Business Process Outsourcing (BPO) Industry

Global Business Process Outsourcing (BPO) Industry

  • $ 4950
  • Industry report
  • March 2015
  • by Global Industry Analysts

This report analyzes the worldwide markets for Business Process Outsourcing (BPO) in US$ Million by the following Horizontal Segments: Finance & Accounting, Customer Services, HR, KPO, and Procurement. ...

  • Industries : Business Outsourcing
  • Countries : World, Japan, Europe, United States, Asia, Canada
Japan Business Service 2014-2018 Forecast and 2013 Review: 1H14

Japan Business Service 2014-2018 Forecast and 2013 Review: 1H14

  • $ 5000
  • Industry report
  • March 2015
  • by IDC

This IDC study (a translation of the Japanese document IDC #J14280104) explores situations and trends in the Japan business consulting market and the Japan key horizontal business process outsourcing (BPO) ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
The Contact Centre Goes Social

The Contact Centre Goes Social

  • $ 2500
  • Industry report
  • February 2015
  • by IDC

This IDC Insight looks at the maturing nature of social media and how it applies to the contact centre. The contact centre space has been slow to adopt social media due to the complexity around engagement, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Business Process Outsourcing Services in the US - Industry Market Research Report

Business Process Outsourcing Services in the US - Industry Market Research Report

  • $ 1020
  • Industry report
  • February 2015
  • by Ibisworld

Business Process Outsourcing Services The Business Process Outsourcing (BPO) Services industry prospered over the five years to 2015. The improving US economy, coupled with rising revenue in the finance ...

  • Industries : Business Outsourcing
  • Countries : United States
Analysis of Asia-Pacific Managed Security Services Market CY 2013 : Increasing Concerns Over Advanced Threats Driving Demand for Security Services

Analysis of Asia-Pacific Managed Security Services Market CY 2013 : Increasing Concerns Over Advanced Threats Driving Demand for Security Services

  • $ 16000
  • Industry report
  • February 2015
  • by Frost & Sullivan

Executive Summary •The managed security service model continued to gain adoption across Asia-Pacific during 2013. The market posted a revenue of $ x million, representing a steady growth of x % on ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, Japan
Contact Center Outsourcing Market in the APAC Region 2015-2019

Contact Center Outsourcing Market in the APAC Region 2015-2019

  • $ 2500
  • Industry report
  • February 2015
  • by Infiniti Research Limited

About Contact Center Outsourcing Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers

Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers

  • $ 4000
  • Industry report
  • February 2015
  • by IDC

This IDC study is designed for LOB executives to enable them to maximize the effectiveness of contact center investments and create solutions that are aligned with their organization's business strategy. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Japan Document Outsourcing Services 2014-2018 Forecast and 2013 Analysis

Japan Document Outsourcing Services 2014-2018 Forecast and 2013 Analysis

  • $ 5000
  • Industry report
  • February 2015
  • by IDC

This IDC study, which is a translation of the Japan document IDC #J14070104, presents revenue performance in the Japan outsourced document services market from 2011 to 2013, as well as a market forecast ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Japan
Saudi Arabia Managed Security Services Market Forecast and Opportunities, 2020

Saudi Arabia Managed Security Services Market Forecast and Opportunities, 2020

  • $ 2000
  • Industry report
  • February 2015
  • by TechSci Research

Saudi Arabia is confronting a clear risk from sophisticated cyber-attacks. The region’s growing economy, high internet & mobile penetration, and sophisticated infrastructure make it an attractive destination ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Saudi Arabia
Footwear Market Report 2015

Footwear Market Report 2015

  • $ 744
  • Industry report
  • February 2015
  • by Key Note Publications Ltd

This Key Note Market Report examines the market for footwear in the UK over the 5 years between 2010 and 2014, particularly focusing on the value of the market, the leading competitors, buying behaviou ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

  • $ 299
  • Industry report
  • February 2015
  • by Kentley Insights

Telemarketing Bureaus and Other Contact Centers Industry in the United States - Market Report KENTLEY INDUSTRY INSIGHTS MARKET REPORT This Market Report is an in-depth evaluation of the Telemarketing Bureaus ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United States
Contact Centres Market Report 2015

Contact Centres Market Report 2015

  • $ 791
  • Industry report
  • February 2015
  • by Key Note Publications Ltd

The past few years have seen the UK contact centres market continue to strengthen in the wake of the recession and weakened economic environment, with total market turnover rising by an unprecedented 11% ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
Worldwide Outsourcing Services 2015 Top 10 Predictions

Worldwide Outsourcing Services 2015 Top 10 Predictions

  • $ 1500
  • Industry report
  • January 2015
  • by IDC

This IDC study identifies IDC's Outsourcing, Managed, Hosted, and Offshore Services research team's top 10 predictions for the outsourcing and offshore services marketplace for 2015. It highlights the ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States, World
What Next After Cloud Fatally Damages IT Outsourcing in Europe?

What Next After Cloud Fatally Damages IT Outsourcing in Europe?

  • $ 500
  • Industry report
  • January 2015
  • by IDC

The market for traditional IT outsourcing is being reshaped by cloud services, with IDC not expecting any growth for this market in Western Europe for the next five year, which is IDC's current forecast ...

  • Industries : Hosting, Hosting, IT Services, IT Services
  • Countries : Europe, World
Customer Engagement in Retail and Consumer in Europe and North America

Customer Engagement in Retail and Consumer in Europe and North America

  • $ 12500
  • Industry report
  • December 2014
  • by Frost & Sullivan

The Current and Future Retail and Consumer Vertical This study’s objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Cisco Collaboration Summit 2014

Cisco Collaboration Summit 2014

  • $ 1500
  • Industry report
  • December 2014
  • by IDC

Cisco Systems held its annual Cisco Collaboration Summit 2014 in Los Angeles the week of November 17, 2014. This IDC Flash evaluates Cisco's view of the future of collaboration and the new features of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Omnichannel Customer Interaction Solutions in India : Seamless Interactive Experience Leading to Customer Retention

Omnichannel Customer Interaction Solutions in India : Seamless Interactive Experience Leading to Customer Retention

  • $ 1500
  • Industry report
  • December 2014
  • by Frost & Sullivan

Key Findings •The rise of new channels: The customer interaction solutions market will evolve, with Web self-service portals, social media, and mobile apps expected to experience high growth in the next ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
Update on the Contact Center Outsourcing Markets in Latin America, 2014 : Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

Update on the Contact Center Outsourcing Markets in Latin America, 2014 : Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

  • $ 1500
  • Industry report
  • December 2014
  • by Frost & Sullivan

Executive Summary •The contact center outsourcing services market in Latin America is expected to attain revenue of $ x billion in 2014, driven by a solid performance of key regions such as Colombia, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Mexico, Colombia, Brazil, United States, Caribbean
2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

  • $ 10000
  • Industry report
  • December 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections. Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Internet of Things: Key Factors in Assessing Outsourced/Managed Services Opportunities

Internet of Things: Key Factors in Assessing Outsourced/Managed Services Opportunities

  • $ 3500
  • Industry report
  • December 2014
  • by IDC

This IDC study provides a framework of factors that buyers need to consider when outsourcing Internet of Things (IoT)-enabled elements as well as factors that service providers/outsourcers need to conside ...

  • Industries : Wireless Technology
2014 North American Contact Center Systems Buyer's Guide

2014 North American Contact Center Systems Buyer's Guide

  • $ 10000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections: Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

  • $ 4950
  • Industry report
  • November 2014
  • by Frost & Sullivan

Key Findings •Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact centre services in the EMEA market. •In 2013, the market was valued at $ xx million, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World

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