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IT Outsourcing Analysis & Statistics, February 2014 (p9)

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Gruppo Hera%s Forward-Thinking Integrated Multicommodity Remote Control Center

Gruppo Hera%s Forward-Thinking Integrated Multicommodity Remote Control Center

  • $ 5 250
  • Industry report
  • February 2014
  • by IDC

In 2008, Gruppo Hera, created from the merger of 12 utility companies operating in the Italian region of Emilia Romagna, undertook an extensive centralization and consolidation effort to unify seven control ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, Italy, Africa
AT&T Managed Security Services Offers

AT&T Managed Security Services Offers "Defense in Depth"

  • $ 3 500
  • Industry report
  • February 2014
  • by IDC

This IDC Vendor Profile analyzes AT&T Managed Security Services (MSS) and reviews key success factors: go-to-market strategy, security and compliance platform, monitored/managed technologies, and supported ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Business Process Outsourcing in Australia - Industry Market Research Report

Business Process Outsourcing in Australia - Industry Market Research Report

  • $ 965
  • Industry report
  • January 2014
  • by Ibisworld

Source of competition: Offshoring and cloud computing to slightly dent demand in otherwise resilient industry Business Process Outsourcing in Australia This industry provides a range of third-party outsourcing ...

  • Industries : Business Outsourcing
  • Countries : Australia
Other Business Services in Australia: ISIC 7499

Other Business Services in Australia: ISIC 7499

  • $ 657
  • Industry report
  • January 2014
  • by Euromonitor International

Euromonitor International's Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Australia
Big Data Applications in the Contact Center:  Opportunities and Challenges

Big Data Applications in the Contact Center:  Opportunities and Challenges

  • $ 1 500
  • Industry report
  • January 2014
  • by Frost & Sullivan

Untapped Sources of Data Promise Hyper Intelligence for Customer Service Big Data, a hot business topic these days, is emphasized on a myriad of web sites of solution providers in the contact center space, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Software, Internet Business, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Digital Marketing Services: Collision Course of  Service Providers

Digital Marketing Services: Collision Course of Service Providers

  • $ 500
  • Industry report
  • December 2013
  • by IDC

This IDC Insight discusses the changing buyer needs due to digital media, an overview of BPO and application services relating to marketing, and guidance for providers in the digital marketing space.

  • Industries : Advertising and Marketing, Marketing, Marketing, IT Outsourcing, IT Outsourcing, IT Outsourcing
Western Europe Managed Security Services, Top 20 Vendors in 2012

Western Europe Managed Security Services, Top 20 Vendors in 2012

  • $ 500
  • Industry report
  • December 2013
  • by IDC

This IDC Update presents IDC's Western European managed security services (MSS) top 20 revenue ranking tables for 2012.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Trustwave: Solutions and Services for Security  and Compliance

Trustwave: Solutions and Services for Security and Compliance

  • $ 3 500
  • Industry report
  • December 2013
  • by IDC

This IDC Vendor Profile analyzes Trustwave, which offers bundles of managed security services that are suitable for businesses ranging in size from small retail shops to Fortune 100 enterprises. Key success ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Worldwide Contact Center Applications  2012 Vendor Shares

Worldwide Contact Center Applications 2012 Vendor Shares

  • $ 3 000
  • Industry report
  • December 2013
  • by IDC

This IDC study examines the contact center applications market for the period from 2010 to 2012. Revenue and market share of the leading vendors are provided for 2012. "The underpinnings that the contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Global Managed Security Services Market

Global Managed Security Services Market

  • $ 4 950
  • Industry report
  • December 2013
  • by Frost & Sullivan

Regulatory Compliance and Advanced Threat Protection Induce Organizations to Outsource Security The global managed security services market continues to grow at double-digit rates. An increasingly complex ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, Europe, Africa
Opportunities in a Mature Contact Center Market

Opportunities in a Mature Contact Center Market

  • $ 1 500
  • Industry report
  • December 2013
  • by Frost & Sullivan

Growth in Hosted ACD, Chat, and Integration with UC Systems Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States, North America
Managed Security Services Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2013 - 2019

Managed Security Services Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2013 - 2019

  • $ 5 795
  • Industry report
  • November 2013
  • by Transparency Market Research

This report analyzes managed security services market on a global basis, covering further detailed information into various sub-segments. It also provides cross-sectional analysis of the market based on ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Cisco Collaboration -- Driving Simplification Through Software

Cisco Collaboration -- Driving Simplification Through Software

  • $ 1 500
  • Industry report
  • November 2013
  • by IDC

This IDC Flash provides key takeaways from the Cisco Collaboration Summit, which took place from October 22 to 24, 2013, for partners, consultants, and analysts. Cisco's collaboration suite covers the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Business Process Outsourcing (BPO) Providers -- Aligning Big Data and Analytics Capabilities with Customer Buying Preferences and Expectations

Business Process Outsourcing (BPO) Providers -- Aligning Big Data and Analytics Capabilities with Customer Buying Preferences and Expectations

  • $ 2 500
  • Industry report
  • November 2013
  • by IDC

This IDC Insight documents anecdotal customer feedback with reference to customers' experiences and opinions when buying outsourced big data and analytics services in conjunction with BPO services. This ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Profile of 12 Leading Canadian Managed Security  Services Providers

Profile of 12 Leading Canadian Managed Security Services Providers

  • $ 3 500
  • Industry report
  • October 2013
  • by IDC

This IDC study profiles 12 MSSPs competing in the Canadian market and provides market research on customer preference with respect to provider type and services used. The research covers players that are ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Profile of 12 Leading Canadian Managed Security  Services Providers

Profile of 12 Leading Canadian Managed Security Services Providers

  • $ 3 500
  • Industry report
  • October 2013
  • by IDC

This IDC study profiles 12 MSSPs competing in the Canadian market and provides market research on customer preference with respect to provider type and services used. The research covers players that are ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
Telemarketing & Call Centers in the US - Industry Risk Rating Report

Telemarketing & Call Centers in the US - Industry Risk Rating Report

  • $ 1 020
  • Industry report
  • October 2013
  • by Ibisworld

IBISWORLD INDUSTRY RISK RATINGS REPORT This is the replacement for IBISWorld's March 2013 edition of Telemarketing & Call Centers in the US Industry Risk Ratings Report. Industry Risk Ratings Synopsis ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Japan Outsourced Document Services 2013-2017  Forecast and 2012 Analysis

Japan Outsourced Document Services 2013-2017 Forecast and 2012 Analysis

  • $ 5 000
  • Industry report
  • October 2013
  • by IDC

This IDC study, which is a translation of the Japanese document IDC #J13080104, presents a summary of the revenue performance of the Japan outsourced document services market in 2012 and market forecast ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Japan
The Sophisticated Virtual Agent

The Sophisticated Virtual Agent

  • $ 1 500
  • Industry report
  • October 2013
  • by Frost & Sullivan

The focus of this Market Insight is the use of speech or text-driven agents as a supplement to or replacement for live agents in the contact center. Interactive Voice Response systems (IVR) and other self-service ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
The U.K. IT Services Report 2013

The U.K. IT Services Report 2013

  • $ 4 500
  • Industry report
  • October 2013
  • by IDC

HP and IBM remain the top 2 IT service vendors in the U.K. In fact, the top 10 vendors in 2012 were very similar to those in 2011, except for Atos joining the top 10 and Deloitte (whose estimated IT service ...

  • Industries : Business Outsourcing, IT Services, IT Services
  • Countries : United Kingdom
The U.K. IT Services 2013-2017 Forecast

The U.K. IT Services 2013-2017 Forecast

  • $ 4 500
  • Industry report
  • October 2013
  • by IDC

HP and IBM remain the top 2 IT service vendors in the U.K. In fact, the top 10 vendors in 2012 were very similar to those in 2011, except for Atos joining the top 10 and Deloitte (whose estimated IT service ...

  • Industries : Business Outsourcing, IT Services, IT Services
  • Countries : United Kingdom
Canadian Application Outsourcing Services 2013-2017 Forecast Update

Canadian Application Outsourcing Services 2013-2017 Forecast Update

  • $ 2 000
  • Industry report
  • October 2013
  • by IDC

This IDC Forecast Update examines the application outsourcing services market and provides an updated forecast for the period from 2013 to 2017. In addition to the forecast for application management and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada
U.S. Payroll Outsourcing Services 2013-2017  Forecast and Analysis

U.S. Payroll Outsourcing Services 2013-2017 Forecast and Analysis

  • $ 4 500
  • Industry report
  • October 2013
  • by IDC

This IDC study examines the competitive landscape and provides a five-year forecast for the U.S. market for payroll services. The purposes of this study are to analyze and quantify the U.S. market opportunity ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Call centres in Italy - Main players

Call centres in Italy - Main players

  • $ 750
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitors typologies of the Call centres Italian market: types of operators, by segment, by nationality or ownership structure, ranking of companies in terms of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Sector environment

Call centres in Italy - Sector environment

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides information on the sector environment of the Call centres Italian market: detailed data on the sector by segment, market trends and its main drivers, competitive forces and their impact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy

Call centres in Italy

  • $ 3 500
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the Call centres Italian market and its competitors: market trends, SWOT and key success factors analysis, major companies performance indicators (total turnover, secto ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Competitive performances and market shares

Call centres in Italy - Competitive performances and market shares

  • $ 1 125
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitive performances of the operators of the Call centres Italian market: competitive performances by segment, market shares by segment, by distribution channel, ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Sector financials

Call centres in Italy - Sector financials

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides financial indicators on the Call centres Italian market: key characteristics and drivers of the demand and supply by segment, main reasons for the trends observed, financial indicators ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Overview

Call centres in Italy - Overview

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides an overview of the Call centres Italian market and its competitors: key sector data by segment, major recent trends, supply and demand evolution and their main drivers, market leaders, ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : Italy
EMEA Hosted Contact Centre Market

EMEA Hosted Contact Centre Market

  • $ 4 950
  • Industry report
  • October 2013
  • by Frost & Sullivan

Robust Growth Despite Challenging Economic Conditions This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, Africa

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