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IT Outsourcing Analysis & Statistics, December 2014 (p9)

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Internet of Things: Key Factors in Assessing Outsourced/Managed Services Opportunities

Internet of Things: Key Factors in Assessing Outsourced/Managed Services Opportunities

  • € 2 800
  • Industry report
  • December 2014
  • by IDC

This IDC study provides a framework of factors that buyers need to consider when outsourcing Internet of Things (IoT)-enabled elements as well as factors that service providers/outsourcers need to conside ...

  • Industries : Wireless Technology
2014 North American Contact Center Systems Buyer's Guide

2014 North American Contact Center Systems Buyer's Guide

  • € 8 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections: Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

  • € 3 960
  • Industry report
  • November 2014
  • by Frost & Sullivan

Key Findings •Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact centre services in the EMEA market. •In 2013, the market was valued at $ xx million, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Worldwide and U.S. Outsourced Document Services 2014-2018 Forecast

Worldwide and U.S. Outsourced Document Services 2014-2018 Forecast

  • € 3 600
  • Industry report
  • November 2014
  • by IDC

This IDC study covers the U.S. and worldwide outsourced document services markets, which is made up of in-house production print services, mailroom services, print sourcing and procurement services, imaging ...

  • Industries : Business Outsourcing
  • Countries : World, United States
The SpatialBuzz

The SpatialBuzz

  • € 799
  • Industry report
  • October 2014
  • by Analysys Mason

SpatialBuzz is a UK-based start-up that is using analytics and cloud technology to improve customer experience and help improve customer support.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
Worldwide Offshore Key Horizontal BPO Services 2014-2018 Forecast

Worldwide Offshore Key Horizontal BPO Services 2014-2018 Forecast

  • € 3 600
  • Industry report
  • October 2014
  • by IDC

This IDC study represents IDC's estimates and projections for spending on a "combined" set of four key horizontal BPO services provided by offshore companies for 2014-2018. It answers the following questions: ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, IT Services, IT Services
  • Countries : World
Asia-Pacific Contact Center Applications Market, 2013

Asia-Pacific Contact Center Applications Market, 2013

  • € 20 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, China
Thailand Unified Communications and Videoconferencing Market Update, 1H14

Thailand Unified Communications and Videoconferencing Market Update, 1H14

  • € 2 800
  • Industry report
  • October 2014
  • by IDC

This IDC study provides an update on the unified communications and videoconferencing market in 1H14. "With strong competition in the unified communications and videoconferencing market, finding solutions ...

  • Industries : Telecom
  • Countries : Thailand
Business Strategy: 2014 Annual Payer Survey Results -- IT Services with a Focus on IT Outsourcing Services Spending and Demand Drivers

Business Strategy: 2014 Annual Payer Survey Results -- IT Services with a Focus on IT Outsourcing Services Spending and Demand Drivers

  • € 3 600
  • Industry report
  • October 2014
  • by IDC

This IDC Health Insights report describes the current status and drivers of demand for IT spending and IT outsourcing spending among the midtier and largest healthcare insurance payers in the United States. ...

  • Industries : Business Outsourcing, IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing, Health Insurance
  • Countries : United States
Saudi Aramco, GE, and Tata Consultancy Services Launch Revolutionary Women-Only Business Process Outsourcing Center in Saudi Arabia

Saudi Aramco, GE, and Tata Consultancy Services Launch Revolutionary Women-Only Business Process Outsourcing Center in Saudi Arabia

  • € 1 200
  • Industry report
  • October 2014
  • by IDC

This flash looks at the recent launch of a landmark women-only business process outsourcing (BPO) service center by Saudi Aramco, GE, and Tata Consultancy Services (TCS) in Saudi Arabia. The signing ceremony ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Saudi Arabia
Customer Engagement in Government and Education in Europe and North America

Customer Engagement in Government and Education in Europe and North America

  • € 10 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Current and Future Government and Education Vertical This study’s objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Global BPO Market in Manufacturing Segment 2014-2018

Global BPO Market in Manufacturing Segment 2014-2018

  • € 2 000
  • Industry report
  • October 2014
  • by Infiniti Research Limited

About Global BPO Market of Manufacturing Segment BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in ...

  • Industries : Business Outsourcing
  • Countries : World
Customer Engagement in Healthcare in Europe and North America

Customer Engagement in Healthcare in Europe and North America

  • € 10 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

Healthcare Vertical Research Background and Objectives This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact strategies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe, North America
Analysis of the Latin American Managed Security Services Market

Analysis of the Latin American Managed Security Services Market

  • € 5 560
  • Industry report
  • October 2014
  • by Frost & Sullivan

Trends and threats will drive the Latin American market As new trends and technologies are being implemented and utilized by Latin American companies, new and complex vulnerabilities are becoming a reality. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Best Practices: Lessons Learned from IT Outsourcing in the Life Science R&D Space

Best Practices: Lessons Learned from IT Outsourcing in the Life Science R&D Space

  • € 3 600
  • Industry report
  • September 2014
  • by IDC

This IDC Health Insights report examines best practices for the selection, deployment, and use of service providers used in the externalization of BPO, ITO, and strategic consulting projects in the life ...

Adding Value and Managing Change in Today’s Contact Center

Adding Value and Managing Change in Today’s Contact Center

  • € 1 200
  • Industry report
  • September 2014
  • by Frost & Sullivan

Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies Customer contact systems integrators and value-added resellers or “solutions integrators” (SIs) are the ...

  • Industries : Solution Integration, Solution Integration
Global Insurance Business Process Outsourcing (BPO) Market 2014-2018

Global Insurance Business Process Outsourcing (BPO) Market 2014-2018

  • € 2 000
  • Industry report
  • September 2014
  • by Infiniti Research Limited

About Insurance BPO Insurance BPO is a sub-segment of the Banking, Financial Services, and Insurance (BFSI) BPO segment. BPO service providers support some of the leading financial institutions and custodians ...

  • Industries : Business Outsourcing, Insurance
  • Countries : World
Worldwide Contact Center Applications 2013 Vendor Shares

Worldwide Contact Center Applications 2013 Vendor Shares

  • € 2 400
  • Industry report
  • August 2014
  • by IDC

This IDC study examines the contact center applications market for the period from 2011 to 2013. Revenue and market share of the leading vendors are provided for 2013. "The contact center environment represents ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Western Europe IT Services 2013 Top 30 Vendors

Western Europe IT Services 2013 Top 30 Vendors

  • € 2 800
  • Industry report
  • August 2014
  • by IDC

This IDC study analyzes the leading IT services vendors' growth and market shares in 2013. We find growth rates varying from -16% to +33% and a slightly declining combined market share for the top 30 vendors. ...

  • Industries : Business Outsourcing, IT Services, IT Services
  • Countries : Europe
India Managed Security Services Market Forecast and  Opportunities, 2019

India Managed Security Services Market Forecast and Opportunities, 2019

  • € 1 280
  • Industry report
  • August 2014
  • by TechSci Research

Managed security services offer a comprehensive solution for round-the-clock management and monitoring of data warehouses. Over the last decade, industrial as well as government-owned sectors across the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
Australia Unified Communications and Collaboration 2013-2018 Forecast and Analysis: Demand Shifting from Hardware to Software and Services

Australia Unified Communications and Collaboration 2013-2018 Forecast and Analysis: Demand Shifting from Hardware to Software and Services

  • € 3 600
  • Industry report
  • August 2014
  • by IDC

This IDC study examines the unified communications and collaboration (UC&C) equipment market in Australia for 2013, with a five-year growth forecast for 2013-2018 and trends and forecast assumptions fo ...

  • Industries : Telecom, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
Customer Engagement in Manufacturing in Europe and North America

Customer Engagement in Manufacturing in Europe and North America

  • € 10 000
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Manufacturing Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Europe, North America
Customer Engagement in Communications in Europe and North America

Customer Engagement in Communications in Europe and North America

  • € 10 000
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Communications Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Europe, North America
Customer Engagement in Financial Services in Europe and North America

Customer Engagement in Financial Services in Europe and North America

  • € 10 000
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Financial Services Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Global Capital Markets BPO Market 2014-2018

Global Capital Markets BPO Market 2014-2018

  • € 2 000
  • Industry report
  • July 2014
  • by Infiniti Research Limited

About Capital Markets BPO Capital Markets BPO is the smallest sub-segment of the Global BFSI BPO market and its service providers support some of the leading financial institutions and custodians in the ...

  • Industries : Business Outsourcing
  • Countries : World
Global BPO Market 2014-2018

Global BPO Market 2014-2018

  • € 2 000
  • Industry report
  • July 2014
  • by Infiniti Research Limited

About BPO BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective ...

  • Industries : Business Outsourcing
  • Countries : World
Emerging Trends in Unified Communications Applications Market in India,CY 2013

Emerging Trends in Unified Communications Applications Market in India,CY 2013

  • € 1 200
  • Industry report
  • July 2014
  • by Frost & Sullivan

Improved User Productivity and Scalability Driving the UC Adoption This market insight provides the emerging trends in Unified Communications (UC) applications market in India for CY 2013. It analyses ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : India
Western Europe Managed Security Services 2013 Top 20 Vendors

Western Europe Managed Security Services 2013 Top 20 Vendors

  • € 400
  • Industry report
  • July 2014
  • by IDC

This IDC update presents IDC's Western European top 20 managed security services (MSS) for calendar year 2013.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Analysis of the North American Managed Security Services Market

Analysis of the North American Managed Security Services Market

  • € 3 960
  • Industry report
  • July 2014
  • by Frost & Sullivan

APTs Drive New Service Opportunities This report provides an analysis of the market for the North American managed security services market. These network security services include some degree of proactive ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Enterprise Social and Collaborative Technologies: Canadian Purchasing Process and External Business Usage

Enterprise Social and Collaborative Technologies: Canadian Purchasing Process and External Business Usage

  • € 2 800
  • Industry report
  • July 2014
  • by IDC

This IDC study provides an overview of Canadian usage of external-facing social and collaborative technologies in the context of the Canadian market. The content of this document is derived largely from ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Canada

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