IT Outsourcing Analysis & Statistics in Spain, May 2013

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Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

$ 10 000
Industry report
January 2013
by Frost & Sullivan

The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian ...

Industries : Call Center
Countries : Colombia, Peru, South America, United States, Spain, World

Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market

$ 6 000
Industry report
October 2012
by Frost & Sullivan

This research study examines market trends, drivers, and restraints for European Middle-Eastern and African contact center outsourcing market. This study provides market size, revenue forecasts and breakdown ...

Industries : Call Center
Countries : Europe, United Kingdom, France, Germany, World, Africa, Spain, Italy, Russian Federation

Contact Centre Systems Markets in EMEA

$ 6 000
Industry report
October 2011
by Frost & Sullivan

This research study provides a quantitative analysis of the contact centre systems markets in Europe, Middle East and Africa (EMEA). The contact centre systems market is segmented into six product segments, ...

Industries : Call Center
Countries : Europe, Spain, Russian Federation, Italy, France, Germany, World, Africa, United Kingdom

EMEA Inbound Contact Routing Systems Markets

$ 6 000
Industry report
March 2011
by Frost & Sullivan

This strategic analysis is part of Frost & Sullivan's continued coverage of the EMEA contact centre market. The scope of this research study includes ACD, CTI, SIP and multimedia contact routing systems ...

Industries : It Outsourcing
Countries : Europe, Spain, Portugal, Italy, France, Germany, World, United Kingdom, Africa

EMEA Agent Performance Optimization Markets

$ 6 000
Industry report
September 2010
by Frost & Sullivan

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management ...

Industries : Software, Call Center
Countries : Europe, United Kingdom, Spain, Portugal, Italy, France, Germany, Russian Federation, World, Africa

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Micrometer - Investment Analysis, May 2010

Company report
May 2010
15 pages

... Stick welding banking - money handling tape measure banking - mortgage basics tape measure (metric) tools and fasteners customer service - call center tools and fasteners (metric) call center - inbound ...