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55 reports
- Country report
- March 2011
- 37 pages
March 2011
... Market share gains source: gartner market drivers the contact center S upgrade cycle to ip is in full swing, yet less than 50% complete; most new lines are ip but still significant installed tdm. Move ...
December 2011
... Process outsourcing (bpo) revenues (down $4.3M), offset in part by the contribution of new digital services revenues and good sales momentum that created net new business wins across the group. Ebitda ...
March 2011
... Months), and slightly lower business process outsourcing (bpo) revenues (down $4.3M), offset in part by the contribution of new digital services revenues and good sales momentum that created net new ...
February 2012
... contact centre trend report salary guide 2012 who S earning what & why industry makeover why the industry must sell itself better the happy factor why happy staff equal happy profits how to beat ...