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IT Outsourcing Analysis & Statistics in North America, February 2016

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Telemarketing Bureaus Lines Central America Report

Telemarketing Bureaus Lines Central America Report

  • $ 1 953
  • Industry report
  • January 2016
  • by PureData

TELEMARKETING BUREAUS LINES CENTRAL AMERICA REPORT The Telemarketing Bureaus Lines Central America Report gives Market Consumption / Products / Services for 31 countries by 6 to 10-Digit NAICS Product ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America, United States
Telephone Call Centers Central America Report

Telephone Call Centers Central America Report

  • $ 1 953
  • Industry report
  • January 2016
  • by PureData

TELEPHONE CALL CENTERS CENTRAL AMERICA REPORT The Telephone Call Centers Central America Report gives Market Consumption / Products / Services for 31 countries by 6 to 10-Digit NAICS Product Codes by 3 ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America, United States
Telephone Call Center Lines Central America Report

Telephone Call Center Lines Central America Report

  • $ 1 953
  • Industry report
  • January 2016
  • by PureData

TELEPHONE CALL CENTER LINES CENTRAL AMERICA REPORT The Telephone Call Center Lines Central America Report gives Market Consumption / Products / Services for 31 countries by 6 to 10-Digit NAICS Product ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America, United States
Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020

Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020

  • $ 4 650
  • Industry report
  • November 2015
  • by MarketsandMarkets

The cloud model has seen high demand and growth in the contact center market over the past few years. A cloud-based contact center is a deployment model that allows businesses to host their contact cente ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World, North America, United States, Europe
Healthcare Payer Services Market by Service Type, By Application & by End Users - Analysis and Global Forecast to 2020

Healthcare Payer Services Market by Service Type, By Application & by End Users - Analysis and Global Forecast to 2020

  • $ 4 650
  • Industry report
  • November 2015
  • by MarketsandMarkets

Over the years, outsourcing of services in the healthcare payer arena has witnessed increasing popularity and players are adopting the trend to ensure and provide better and speedy services to the customers. ...

  • Industries : Healthcare, Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing, IT Services, IT Services
  • Countries : World, United States, North America
Nearshore is All Grown Up

Nearshore is All Grown Up

  • $ 1 500
  • Industry report
  • August 2015
  • by Frost & Sullivan

Hot BPO Delivery Locations Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Capgemini North America Analyst Day Event: Resurge of Large Deals

Capgemini North America Analyst Day Event: Resurge of Large Deals

  • $ 500
  • Industry report
  • April 2015
  • by IDC

This IDC Insight discusses about Capgemini's large deal pursuits in recent years and provides IDC's insight into large deal making in enterprise services. A recurring question in the services market in ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Growth Verticals: Customer Care Outsourcing North America : Challenges and Keys to Driving Greater Market Penetration

Growth Verticals: Customer Care Outsourcing North America : Challenges and Keys to Driving Greater Market Penetration

  • $ 1 500
  • Industry report
  • February 2015
  • by Frost & Sullivan

Introduction The North American contact center outsourcing market - which is quite mature and fragmented - is being driven by inbound customer care, acquisitions, sales, and technical support. Custome ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

  • $ 10 000
  • Industry report
  • December 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections. Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
2014 North American Contact Center Systems Buyer's Guide

2014 North American Contact Center Systems Buyer's Guide

  • $ 10 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections: Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Customer Engagement in Government and Education in Europe and North America

Customer Engagement in Government and Education in Europe and North America

  • $ 12 500
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Current and Future Government and Education Vertical This study’s objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing

The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing

  • $ 10 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

2014 North America Contact Center Outsourcing Buyer’s Guide This study is divided into four sections: A. Section 1 provides analyst commentary on the most important market forces affecting outsourcing ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Customer Engagement in Healthcare in Europe and North America

Customer Engagement in Healthcare in Europe and North America

  • $ 12 500
  • Industry report
  • October 2014
  • by Frost & Sullivan

Healthcare Vertical Research Background and Objectives This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact strategies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe, North America
Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)

Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)

  • $ 4 650
  • Industry report
  • August 2014
  • by MarketsandMarkets

The report has been segmented in such a way that it covers various forms of the market which include simple Customer Experience Management (CEM), Customer Relationship Management (CRM), Social Custome ...

  • Industries : Internet Business
  • Countries : World, Europe, North America
Customer Engagement in Financial Services in Europe and North America

Customer Engagement in Financial Services in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Financial Services Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Customer Engagement in Manufacturing in Europe and North America

Customer Engagement in Manufacturing in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Manufacturing Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Customer Engagement in Communications in Europe and North America

Customer Engagement in Communications in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Communications Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Enterprise Priorities in Europe

Enterprise Priorities in Europe

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Multichannel Customer Contact The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, North America
Enterprise Priorities in North America: Contact Center Outsourcing

Enterprise Priorities in North America: Contact Center Outsourcing

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Enterprise Priorities in North America: Cloud Contact Center Solutions

Enterprise Priorities in North America: Cloud Contact Center Solutions

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Enterprise Priorities in North America

Enterprise Priorities in North America

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : North America
Opportunities in a Mature Contact Center Market

Opportunities in a Mature Contact Center Market

  • $ 1 500
  • Industry report
  • December 2013
  • by Frost & Sullivan

Growth in Hosted ACD, Chat, and Integration with UC Systems Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States, North America
Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure (IMS, Cloud Computing)] & Industry - Global Foreca

Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure (IMS, Cloud Computing)] & Industry - Global Foreca

  • $ 4 650
  • Industry report
  • August 2013
  • by MarketsandMarkets

Healthcare IT Outsourcing Market - By Application [Provider (EHR, RCM, LIMS) Payer (CRM, Claims Management, Fraud Detection, Billing) Life Science (ERP, CTMS, CDMS) Operational (SCM, BPM) & Infrastructure ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, IT Services, IT Services, Business Outsourcing
  • Countries : World, United States, North America
North American Contact Center Systems Market

North American Contact Center Systems Market

  • $ 4 950
  • Industry report
  • September 2012
  • by Frost & Sullivan

This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
North American Contact Center Outsourcing Markets

North American Contact Center Outsourcing Markets

  • $ 4 950
  • Industry report
  • February 2012
  • by Frost & Sullivan

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Service Opportunities for Medical Imaging Market of Europe 

Service Opportunities for Medical Imaging Market of Europe 

  • $ 4 950
  • Industry report
  • January 2012
  • by Frost & Sullivan

This research service provides a comprehensive analysis of the European services opportunities market for medical imaging. This research service includes an analysis of the challenges affecting the industry, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America


3 reports

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IT Outsourcing Industry in North America and the US

  • October 2015
    14 pages
  • IT Outsourcing  

    Call Center  

  • North America  

    United States  

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