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IT Outsourcing Analysis & Statistics, February 2017

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Growth Opportunities in the Hosted/Cloud Contact Center Market

Growth Opportunities in the Hosted/Cloud Contact Center Market

  • $ 4950
  • Industry report
  • December 2016
  • by Frost & Sullivan

Actionable Strategies and Tactics to Maintain Leadership in a Growing Market New analysis from Frost & Sullivan’s Digital Transformation program finds that the market for cloud contact centers continues ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Cloud Based Contact Center - Global Market Outlook (2016-2022)

Cloud Based Contact Center - Global Market Outlook (2016-2022)

  • $ 4157
  • Industry report
  • December 2016
  • by Stratistics MRC

According to Stratistics MRC, the Global Cloud Based Contact Center Market is accounted for $4.9 billion in 2015 and expected to grow at a CAGR of 22.9% to reach $24.6 billion by 2022. Factors such as ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing, Hosting, Hosting, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Managed Security Services - Global Market Outlook (2016-2022)

Managed Security Services - Global Market Outlook (2016-2022)

  • $ 4157
  • Industry report
  • December 2016
  • by Stratistics MRC

According to Stratistics MRC, the Global Managed Security Services Market is valued at $17.52 billion in 2015 and is expected to reach $47.75 billion by 2022 growing at a CAGR of 15.3% from 2015 to 2022. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, Asia, Europe, North America
Global Contact Center Outsourcing Market - Procurement Market Intelligence Report 2017-2021

Global Contact Center Outsourcing Market - Procurement Market Intelligence Report 2017-2021

  • $ 3500
  • Industry report
  • November 2016
  • by Infiniti Research Limited

About Contact Center Outsourcing Contact center outsourcing is the practice of shifting functions such as customer service support, multi-channel customer service, telemarketing, and the sale of organizations ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Global Managed Security Services Market Research Report 2016

Global Managed Security Services Market Research Report 2016

  • $ 2850
  • Industry report
  • December 2016
  • by 9Dimen Research

2016 Global Managed Security Services Industry Report is a professional and in-depth research report on the world's major regional market conditions of the Managed Security Services industry, focusing ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World, Europe, Asia, North America
Call Centres Global  Industry Report

Call Centres Global Industry Report

  • $ 1218
  • Industry report
  • February 2017
  • by Plimsoll Publishing Ltd UK

Plimsoll's Call Centres (GLOBAL) analysis is the most definitive and accurate study of the Call Centres (GLOBAL) sector in 2016. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Call Centres Nordic  Industry Report

Call Centres Nordic Industry Report

  • $ 731
  • Industry report
  • February 2017
  • by Plimsoll Publishing Ltd UK

Plimsoll's Call Centres (NORDIC) analysis is the most definitive and accurate study of the Call Centres (NORDIC) sector in 2016. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Call Centres Sweden  Industry Report

Call Centres Sweden Industry Report

  • $ 731
  • Industry report
  • February 2017
  • by Plimsoll Publishing Ltd UK

Plimsoll's Call Centres (SWEDEN) analysis is the most definitive and accurate study of the Call Centres (SWEDEN) sector in 2016. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Sweden
Call Centres Germany  Industry Report

Call Centres Germany Industry Report

  • $ 551
  • Industry report
  • February 2017
  • by Plimsoll Publishing Ltd UK

Plimsoll's Call centres (GERMANY) analysis is the most definitive and accurate study of the Call centres (GERMANY) sector in 2016. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Germany
Call Centres UK Industry Report

Call Centres UK Industry Report

  • $ 449
  • Industry report
  • February 2017
  • by Plimsoll Publishing Ltd UK

Plimsoll’s UK Call Centres (UK) analysis is the most definitive and accurate study of the Call Centres (UK) sector in 2016. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
2017 Worldwide Telemarketing Services Industry-Industry & Market Report

2017 Worldwide Telemarketing Services Industry-Industry & Market Report

  • $ 299
  • Industry report
  • December 2016
  • by Barnes Reports

The 2017 Worldwide Telemarketing Services Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. Sixty-one ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Teleperformance SE - Strategy, SWOT and Corporate Finance Report

Teleperformance SE - Strategy, SWOT and Corporate Finance Report

  • $ 175
  • Company report
  • December 2016
  • by MarketLine

Summary Teleperformance SE - Strategy, SWOT and Corporate Finance Report, is a source of comprehensive company data and information. The report covers the company's structure, operation, SWOT analysis, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United States
Business Strategy: The Outlook for Healthcare Payer Outsourcing Deal Makings Is Positive; Strategic Deals Are  on Hold

Business Strategy: The Outlook for Healthcare Payer Outsourcing Deal Makings Is Positive; Strategic Deals Are on Hold

  • $ 4500
  • Industry report
  • November 2016
  • by IDC

This IDC study discusses how data on outsourcing deals since 2008 indicates a brightening perspective despite the pall cast by political uncertainty over this highly politicized industry segment. IDC's ...

  • Industries : Healthcare, Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
2016 Managed Security Services in North America

2016 Managed Security Services in North America

  • $ 4950
  • Industry report
  • November 2016
  • by Frost & Sullivan

Make Way for DDoS Attack Protection The challenges the cybersecurity discipline faces continue to ramp upward. Attackers are more sophisticated, funded, and crafty than ever before. On the defensive front, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Cloud-Based Contact Center Market by Solution, Service, Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021

Cloud-Based Contact Center Market by Solution, Service, Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021

  • $ 7150
  • Industry report
  • November 2016
  • by MarketsandMarkets

“Faster deployment, scalability of cloud technology, cloud compliance requirement, and need to manage disaster recovery is expected to drive the overall market” The cloud-based contact center market ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center, Hosting, Hosting, IT Services, IT Services
  • Countries : World, North America
Call Centre Operation in Australia - Industry Market Research Report

Call Centre Operation in Australia - Industry Market Research Report

  • $ 965
  • Industry report
  • November 2016
  • by Ibisworld

Hung up: Intense competition from offshore operators has caused industry revenue to decline Abstract Call Centre Operation in Australia Firms in the industry primarily answer telephone calls and relay ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
Global Market Study on Managed Security Services: North America Market Expected to Expand 7X in Terms of Value by 2026 End

Global Market Study on Managed Security Services: North America Market Expected to Expand 7X in Terms of Value by 2026 End

  • $ 4900
  • Industry report
  • November 2016
  • by Persistence Market Research

Persistence Market Research analyzes the global managed security services market over a ten year period from 2016 to 2026 in a newly published report. The study demonstrates market dynamics and trends ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, World
Telemarketing & Call Centers in the US - Industry Market Research Report

Telemarketing & Call Centers in the US - Industry Market Research Report

  • $ 1020
  • Industry report
  • October 2016
  • by Ibisworld

Outbound calls: Demand for high-value operators will increase revenue, but offshoring will limit growth Abstract Telemarketing & Call Centers in the US The Telemarketing and Call Centers industry has ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2017 U.S. Telemarketing Services Industry-Industry & Market Report

2017 U.S. Telemarketing Services Industry-Industry & Market Report

  • $ 149
  • Industry report
  • October 2016
  • by Barnes Reports

The 2017 U.S. Telemarketing Services Industry-Industry & Market report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
2016 North America Cloud Contact Center Buyers Guide

2016 North America Cloud Contact Center Buyers Guide

  • $ 3000
  • Industry report
  • October 2016
  • by Frost & Sullivan

Setting the Stage for Digital Transformation The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Western Europe IT Outsourcing Market Shares, 2015: A Market in Need of Modernization

Western Europe IT Outsourcing Market Shares, 2015: A Market in Need of Modernization

  • $ 4500
  • Industry report
  • October 2016
  • by IDC

This IDC study analyzes the performance of the top IT outsourcing vendors in Western Europe and compares them with overall market trends, highlighting vendors that shaped the year based on either business ...

  • Industries : Hosting, Hosting, IT Outsourcing, IT Outsourcing, IT Outsourcing, IT Services, IT Services
  • Countries : Europe
Worldwide Contact Center Applications Market Shares, 2015: Revolution and Evolution Is Happening

Worldwide Contact Center Applications Market Shares, 2015: Revolution and Evolution Is Happening

  • $ 4500
  • Industry report
  • September 2016
  • by IDC

This IDC study examines the worldwide contact center applications market for 2013-2015. Revenue and market share of the leading vendors are provided for 2015."One can argue that the contact center leads ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing, Software
  • Countries : World
Global Managed Security Services Market by End-User Industry, Geography and Vendor Analysis - Forecasts, Trends and Shares (2016 - 2021)

Global Managed Security Services Market by End-User Industry, Geography and Vendor Analysis - Forecasts, Trends and Shares (2016 - 2021)

  • $ 4250
  • Industry report
  • September 2016
  • by Mordor Intelligence LLP

Data security is of paramount importance to any firm. Companies always want to know what the rival firm is up to. Many times, the consumers are also desperate to get a leak from a company to understand ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Managed Security Services Market: By Service (Threat, Vulnerability, Compliance and Incident); By Deployment (Cloud Deployment and in-Premises Deployment); By Vertical (Banking, Financial Services, and Insurance and others) & By Region-Forecast (2016-2022

Managed Security Services Market: By Service (Threat, Vulnerability, Compliance and Incident); By Deployment (Cloud Deployment and in-Premises Deployment); By Vertical (Banking, Financial Services, and Insurance and others) & By Region-Forecast (2016-2022

  • $ 5270
  • Industry report
  • September 2016
  • by Industry ARC

Managed security services (MSS) can be defined as network security services that have been outsourced to a service provider to protect breaching of the network security and protect data from the threat ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia
Service and Technology Needs of SMBs – 3Q 2016, $3,200

Service and Technology Needs of SMBs – 3Q 2016, $3,200

  • $ 3500
  • Industry report
  • September 2016
  • by Parks Associates

This report examines use of technical products and services among small and medium businesses (SMBs) of various sizes and within a variety of industries. It studies the primary technical challenges facing ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Japan CRM Application Market Shares, 2015: Marketing Application Continues to Grow

Japan CRM Application Market Shares, 2015: Marketing Application Continues to Grow

  • $ 4500
  • Industry report
  • September 2016
  • by IDC

This IDC study is a translation of the Japanese document IDC #JPJ40593816, which analyzes the market share of vendors in the Japan CRM application market based on their individual shipment revenue. IDC ...

  • Industries : Solution Integration, Solution Integration, IT Services, IT Services
  • Countries : Japan
Together We Stand; Divided We Fall: Unified Security Reduces the Pressure on Security Operations and Resources

Together We Stand; Divided We Fall: Unified Security Reduces the Pressure on Security Operations and Resources

  • $ 3500
  • Industry report
  • August 2016
  • by IDC

This IDC study discusses the evolving nature of the unified security market. While the concept of unified security is a buzzword in the industry at present, with many vendors purporting to help buyers ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Customer Expectations in IT Outsourcing are Changing Fast in Europe, and Suppliers Need to Change Faster

Customer Expectations in IT Outsourcing are Changing Fast in Europe, and Suppliers Need to Change Faster

  • $ 500
  • Industry report
  • August 2016
  • by IDC

This IDC Insight examines how end-user attitudes toward IT outsourcing have shifted decisively over the past few years, following the impact of a series of major changes, including the arrival of the 3rd ...

  • Industries : Hosting, Hosting, Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing, IT Services, IT Services
  • Countries : Europe
Experience Avaya 2016

Experience Avaya 2016

  • $ 500
  • Industry report
  • August 2016
  • by IDC

This IDC Flash covers the Experience Avaya event held in Sydney, Australia on July 12, 2016. Avaya presented its key technology offerings and customer use cases, highlighted by ongoing customer deploy ...

  • Industries : Hosting, Hosting, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
IT Outsourcing Market in Africa 2016-2020

IT Outsourcing Market in Africa 2016-2020

  • $ 2500
  • Industry report
  • August 2016
  • by Infiniti Research Limited

About Africa Africa is set to become one of the leading outsourcing destinations for IT services. With the presence of leading IT players in the domestic market, Africa is set to become one of the largest ...

  • Industries : IT Services, IT Services
  • Countries : Africa, United States

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