IT Outsourcing Analysis & Statistics, March 2015

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The Customer experience management: a multi-vendor solution is required to address all CEM needs

The Customer experience management: a multi-vendor solution is required to address all CEM needs

  • $ 4 999
  • Industry report
  • January 2015
  • by Analysys Mason

This report provides a guide to different types of vendor solutions that support customer experience management (CEM), enabling both vendors and communications service providers (CSPs) to position solutions ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Global BPO Market in the Public Sector 2015-2019

Global BPO Market in the Public Sector 2015-2019

  • $ 3 000
  • Industry report
  • March 2015
  • by Infiniti Research Limited

About Global BPO Market in Public Sector BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Outsourcing Market in the APAC Region 2015-2019

Outsourcing Market in the APAC Region 2015-2019

  • $ 3 000
  • Industry report
  • February 2015
  • by Infiniti Research Limited

About Outsourcing Outsourcing is the process of subcontracting the technical or non-technical functions of an organization to a third-party vendor that has expertise in the required domains. It helps firms ...

  • Industries : Business Outsourcing
  • Countries : World, United States
Global Desktop Outsourcing Market 2015-2019

Global Desktop Outsourcing Market 2015-2019

  • $ 2 500
  • Industry report
  • March 2015
  • by Infiniti Research Limited

About Desktop Outsourcing Desktop outsourcing refers to the outsourcing of desktop management tasks to a third party. Desktop outsourcing provides centralized management and significant reduction in costs. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Global Data Center Outsourcing Market 2015-2019

Global Data Center Outsourcing Market 2015-2019

  • $ 2 500
  • Industry report
  • March 2015
  • by Infiniti Research Limited

About Data Center Outsourcing Data centers are central repositories of servers, systems, storage devices, and networking equipment. Data center outsourcing is a process of outsourcing an enterprise's IT ...

  • Industries : Hosting, Hosting, IT Services, IT Services
  • Countries : World
Global IT Outsourcing Market in Capital Markets 2015-2019

Global IT Outsourcing Market in Capital Markets 2015-2019

  • $ 2 500
  • Industry report
  • February 2015
  • by Infiniti Research Limited

About IT Outsourcing IT outsourcing is the process of subcontracting IT functions of an organization to a third-party vendor that has expertise in the required domains. It is an effective strategy to build ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Contact Center Outsourcing Market in the APAC Region 2015-2019

Contact Center Outsourcing Market in the APAC Region 2015-2019

  • $ 2 500
  • Industry report
  • February 2015
  • by Infiniti Research Limited

About Contact Center Outsourcing Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Healthcare RCM Outsourcing Market in the US 2015-2019

Healthcare RCM Outsourcing Market in the US 2015-2019

  • $ 2 500
  • Industry report
  • January 2015
  • by Infiniti Research Limited

About Healthcare RCM Outsourcing Healthcare service providers have long since deployed automated systems to address RCM processes. Legacy IT applications have outdated technology platforms that lack the ...

  • Industries : Healthcare
  • Countries : United States
The Customer Experience

The Customer Experience

  • $ 1 800
  • Industry report
  • March 2015
  • by VBI Solution

- Develop a valid measure of Loyalty that reflects AMD’s business and is predictive of future customer behavior - Implement a new, strategic relationship level measurement system that includes feedback ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Call Centres Global - Industry Report

Call Centres Global - Industry Report

  • $ 1 668
  • Industry report
  • January 2015
  • by Plimsoll Publishing Ltd UK

Plimsoll’s CALL CENTRES (Global) analysis is the most definitive and accurate study of the CALL CENTRES (Global) sector in 2013. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Call Centres Nordic - Industry Report

Call Centres Nordic - Industry Report

  • $ 1 159
  • Industry report
  • January 2015
  • by Plimsoll Publishing Ltd UK

Plimsoll’s CALL CENTRES (Nordic) analysis is the most definitive and accurate study of the CALL CENTRES (Nordic) sector in 2013. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Footwear Market Report 2015

Footwear Market Report 2015

  • $ 898
  • Industry report
  • February 2015
  • by Key Note Publications Ltd

This Key Note Market Report examines the market for footwear in the UK over the 5 years between 2010 and 2014, particularly focusing on the value of the market, the leading competitors, buying behaviou ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Contact Centres Market Report 2015

Contact Centres Market Report 2015

  • $ 898
  • Industry report
  • February 2015
  • by Key Note Publications Ltd

The past few years have seen the UK contact centres market continue to strengthen in the wake of the recession and weakened economic environment, with total market turnover rising by an unprecedented 11% ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Call Centre Systems Uk - Industry Report

Call Centre Systems Uk - Industry Report

  • $ 609
  • Industry report
  • January 2015
  • by Plimsoll Publishing Ltd UK

Plimsoll’s UK CALL CENTRE SYSTEMS (UK) analysis is the most definitive and accurate study of the UK CALL CENTRE SYSTEMS (UK) sector in 2013. The report is split into two sections and uses both a written ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Call Centres Uk - Industry Report

Call Centres Uk - Industry Report

  • $ 609
  • Industry report
  • January 2015
  • by Plimsoll Publishing Ltd UK

Plimsoll’s UK CALL CENTRES (UK) analysis is the most definitive and accurate study of the UK CALL CENTRES (UK) sector in 2013. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

  • $ 299
  • Industry report
  • February 2015
  • by Kentley Insights

Telemarketing Bureaus and Other Contact Centers Industry in the United States - Market Report KENTLEY INDUSTRY INSIGHTS MARKET REPORT This Market Report is an in-depth evaluation of the Telemarketing Bureaus ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United States
Strategic Focus Report - Business Process Outsourcing: Technology and market trends

Strategic Focus Report - Business Process Outsourcing: Technology and market trends

  • $ 2 995
  • Industry report
  • December 2014
  • by Kable

Summary This Strategic Focus report analyses the current trends, drivers, and inhibitors impacting the BPO market. The report outlines the evolution of BPO technologies, and identifies and assesses the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom, World, India
Global Infrastructure Outsourcing Market 2015-2019

Global Infrastructure Outsourcing Market 2015-2019

  • $ 3 000
  • Industry report
  • December 2014
  • by Infiniti Research Limited

About Infrastructure Outsourcing Infrastructure outsourcing refers to the outsourcing of data centers, desktop services, help desks, networks, and other related services. This enables the transfer of managerial ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, IT Services, IT Services
  • Countries : World
Customer Engagement in Retail and Consumer in Europe and North America

Customer Engagement in Retail and Consumer in Europe and North America

  • $ 12 500
  • Industry report
  • December 2014
  • by Frost & Sullivan

The Current and Future Retail and Consumer Vertical This study’s objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Omnichannel Customer Interaction Solutions in India : Seamless Interactive Experience Leading to Customer Retention

Omnichannel Customer Interaction Solutions in India : Seamless Interactive Experience Leading to Customer Retention

  • $ 1 500
  • Industry report
  • December 2014
  • by Frost & Sullivan

Key Findings •The rise of new channels: The customer interaction solutions market will evolve, with Web self-service portals, social media, and mobile apps expected to experience high growth in the next ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : India
Update on the Contact Center Outsourcing Markets in Latin America, 2014 : Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

Update on the Contact Center Outsourcing Markets in Latin America, 2014 : Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

  • $ 1 500
  • Industry report
  • December 2014
  • by Frost & Sullivan

Executive Summary •The contact center outsourcing services market in Latin America is expected to attain revenue of $ x billion in 2014, driven by a solid performance of key regions such as Colombia, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Mexico, Colombia, Brazil, Caribbean, United States
2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

  • $ 10 000
  • Industry report
  • December 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections. Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
IT Outsourcing Market in China 2014-2018

IT Outsourcing Market in China 2014-2018

  • $ 2 500
  • Industry report
  • November 2014
  • by Infiniti Research Limited

About IT Outsourcing IT outsourcing can be defined as an integrated platform of AO and IO. Organizations have IT outsourcing departments and are responsible for the safeguarding, processing, transmission, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : China
Other Business Services in Germany: ISIC 7499

Other Business Services in Germany: ISIC 7499

  • $ 599
  • Industry report
  • November 2014
  • by Euromonitor International

Euromonitor International's Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : Germany
2014 North American Contact Center Systems Buyer's Guide

2014 North American Contact Center Systems Buyer's Guide

  • $ 10 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections: Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

  • $ 6 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Key Findings •Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact centre services in the EMEA market. •In 2013, the market was valued at $ xx million, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
The SpatialBuzz

The SpatialBuzz

  • $ 999
  • Industry report
  • October 2014
  • by Analysys Mason

SpatialBuzz is a UK-based start-up that is using analytics and cloud technology to improve customer experience and help improve customer support.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
Global Middle Office Outsourcing Market 2014-2018

Global Middle Office Outsourcing Market 2014-2018

  • $ 2 500
  • Industry report
  • October 2014
  • by Infiniti Research Limited

About Global Middle Office Outsourcing Middle Office Outsourcing is a sub-segment of the Capital Markets industry. Middle office outsourcing refers to the transfer of operational activities such as trade ...

  • Industries : Investment Banking
  • Countries : World, United States
Asia-Pacific Contact Center Applications Market, 2013

Asia-Pacific Contact Center Applications Market, 2013

  • $ 25 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Asia, China
Telemarketing & Call Centers in the US - Industry Market Research Report

Telemarketing & Call Centers in the US - Industry Market Research Report

  • $ 1 020
  • Industry report
  • October 2014
  • by Ibisworld

Telemarketing & Call Centers in the US Over the past five years, the economic recession and overseas outsourcing have hurt demand for US-based telemarketing companies, causing revenue to slow in line with ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States

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