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IT Outsourcing Analysis & Statistics, December 2016

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Cloud-Based Contact Center Market by Solution, Service, Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021

Cloud-Based Contact Center Market by Solution, Service, Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021

  • $ 7150
  • Industry report
  • November 2016
  • by MarketsandMarkets

“Faster deployment, scalability of cloud technology, cloud compliance requirement, and need to manage disaster recovery is expected to drive the overall market” The cloud-based contact center market ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center, Hosting, Hosting, IT Services, IT Services
  • Countries : World, North America
2016 Managed Security Services in North America

2016 Managed Security Services in North America

  • $ 4950
  • Industry report
  • November 2016
  • by Frost & Sullivan

Make Way for DDoS Attack Protection The challenges the cybersecurity discipline faces continue to ramp upward. Attackers are more sophisticated, funded, and crafty than ever before. On the defensive front, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
Business Strategy: The Outlook for Healthcare Payer Outsourcing Deal Makings Is Positive; Strategic Deals Are  on Hold

Business Strategy: The Outlook for Healthcare Payer Outsourcing Deal Makings Is Positive; Strategic Deals Are on Hold

  • $ 4500
  • Industry report
  • November 2016
  • by IDC

This IDC study discusses how data on outsourcing deals since 2008 indicates a brightening perspective despite the pall cast by political uncertainty over this highly politicized industry segment. IDC's ...

  • Industries : Healthcare, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
IDC MaturityScape: Healthcare Payer BPO Relationship 1.0

IDC MaturityScape: Healthcare Payer BPO Relationship 1.0

  • $ 4500
  • Industry report
  • November 2016
  • by IDC

This IDC study presents a framework that defines the maturity of a healthcare payer's BPO relationships in multiple dimensions (strategy, offerings, people, process, technology). Legal provisions such ...

  • Industries : Business Outsourcing
  • Countries : World
IDC MaturityScape: Healthcare Provider BPO Relationship 1.0

IDC MaturityScape: Healthcare Provider BPO Relationship 1.0

  • $ 4500
  • Industry report
  • November 2016
  • by IDC

This IDC study presents a framework that defines the maturity of a healthcare provider's BPO relationship. Major trends are driving providers to reprioritize strategies and reevaluate their BPO relationships. ...

  • Industries : Business Outsourcing
  • Countries : World
Worldwide Offshore-Based Horizontal BPO Services Forecast, 2016-2020

Worldwide Offshore-Based Horizontal BPO Services Forecast, 2016-2020

  • $ 4500
  • Industry report
  • November 2016
  • by IDC

This IDC study presents forecasts of spending (customer expenditures) for the offshore-based horizontal BPO services market for 2016-2020 that includes HR, finance and accounting, procurement, and custome ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing, IT Services, IT Services
  • Countries : World
Western Europe IT Outsourcing Market Shares, 2015: A Market in Need of Modernization

Western Europe IT Outsourcing Market Shares, 2015: A Market in Need of Modernization

  • $ 4500
  • Industry report
  • October 2016
  • by IDC

This IDC study analyzes the performance of the top IT outsourcing vendors in Western Europe and compares them with overall market trends, highlighting vendors that shaped the year based on either business ...

  • Industries : Hosting, Hosting, IT Services, IT Services, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe
Worldwide Contact Center Applications Market Shares, 2015: Revolution and Evolution Is Happening

Worldwide Contact Center Applications Market Shares, 2015: Revolution and Evolution Is Happening

  • $ 4500
  • Industry report
  • September 2016
  • by IDC

This IDC study examines the worldwide contact center applications market for 2013-2015. Revenue and market share of the leading vendors are provided for 2015."One can argue that the contact center leads ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing, Software
  • Countries : World
Worldwide Business Workflow Automation and Optimization Forecast, 2016-2020

Worldwide Business Workflow Automation and Optimization Forecast, 2016-2020

  • $ 4500
  • Industry report
  • September 2016
  • by IDC

This IDC study provides the worldwide market forecast for business workflow automation and optimization from 2016 to 2020."In 2015, the worldwide business workflow automation and optimization market continued ...

  • Industries : Business Outsourcing
  • Countries : World
Japan CRM Application Market Shares, 2015: Marketing Application Continues to Grow

Japan CRM Application Market Shares, 2015: Marketing Application Continues to Grow

  • $ 4500
  • Industry report
  • September 2016
  • by IDC

This IDC study is a translation of the Japanese document IDC #JPJ40593816, which analyzes the market share of vendors in the Japan CRM application market based on their individual shipment revenue. IDC ...

  • Industries : Solution Integration, Solution Integration, IT Services, IT Services
  • Countries : Japan
Global Managed Security Services Market by End-User Industry, Geography and Vendor Analysis - Forecasts, Trends and Shares (2016 - 2021)

Global Managed Security Services Market by End-User Industry, Geography and Vendor Analysis - Forecasts, Trends and Shares (2016 - 2021)

  • $ 4250
  • Industry report
  • September 2016
  • by Mordor Intelligence LLP

Data security is of paramount importance to any firm. Companies always want to know what the rival firm is up to. Many times, the consumers are also desperate to get a leak from a company to understand ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
India Distributed Denial of Service (DDoS) Solutions Market

India Distributed Denial of Service (DDoS) Solutions Market

  • $ 4000
  • Industry report
  • September 2016
  • by Frost & Sullivan

Rise of Volumetric, Sophisticated, and Ransom DDoS Attacks Toward Organizations Driving the Market In 2015, the on-premise DDoS segment experienced a robust YoY growth rate of 34.4%, while the cloud-based ...

  • Industries : Computer Security, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : India
Japan Document Outsourcing Services Forecast, 2016-2020

Japan Document Outsourcing Services Forecast, 2016-2020

  • $ 3960
  • Industry report
  • November 2016
  • by IDC

This IDC study is a translation of the Japanese document IDC #JPJ40597716 that summarizes the revenue performance of the Japan outsourced document services market in 2015, and provides a forecast for the ...

  • Industries : Business Outsourcing
  • Countries : Japan
OneSource Virtual: Pioneer Business-Process-as-a-Service Provider Creating Value for Customers Through  Workday Expertise

OneSource Virtual: Pioneer Business-Process-as-a-Service Provider Creating Value for Customers Through Workday Expertise

  • $ 3500
  • Industry report
  • October 2016
  • by IDC

This IDC Vendor Profile examines OneSource Virtual, a leading global business-process-as-a-service provider, dedicated exclusively to the Workday application, providing end-to-end services such as strategic ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom
Service and Technology Needs of SMBs – 3Q 2016, $3,200

Service and Technology Needs of SMBs – 3Q 2016, $3,200

  • $ 3200
  • Industry report
  • September 2016
  • by Parks Associates

This report examines use of technical products and services among small and medium businesses (SMBs) of various sizes and within a variety of industries. It studies the primary technical challenges facing ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
2015 Profitability in the Worldwide Services Market

2015 Profitability in the Worldwide Services Market

  • $ 3080
  • Industry report
  • November 2016
  • by IDC

This IDC study analyzes profitability trends in the services market as a whole and then provides quantitative metrics and commentary for profitability by type of service, geography, and vertical. This ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
2016 North America Cloud Contact Center Buyers Guide

2016 North America Cloud Contact Center Buyers Guide

  • $ 3000
  • Industry report
  • October 2016
  • by Frost & Sullivan

Setting the Stage for Digital Transformation The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Call Centres Global  Industry Report

Call Centres Global Industry Report

  • $ 1218
  • Industry report
  • December 2016
  • by Plimsoll Publishing Ltd UK

Plimsoll's Call Centres (GLOBAL) analysis is the most definitive and accurate study of the Call Centres (GLOBAL) sector in 2016. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Telemarketing & Call Centers in the US - Industry Market Research Report

Telemarketing & Call Centers in the US - Industry Market Research Report

  • $ 1020
  • Industry report
  • October 2016
  • by Ibisworld

Outbound calls: Demand for high-value operators will increase revenue, but offshoring will limit growth Telemarketing & Call Centers in the US The Telemarketing and Call Centers industry has experienced ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Call Centre Operation in Australia - Industry Market Research Report

Call Centre Operation in Australia - Industry Market Research Report

  • $ 965
  • Industry report
  • November 2016
  • by Ibisworld

Hung up: Intense competition from offshore operators has caused industry revenue to decline Call Centre Operation in Australia Firms in the industry primarily answer telephone calls and relay messages ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
Software And BPO Services Global Market Briefing Report 2017

Software And BPO Services Global Market Briefing Report 2017

  • $ 750
  • Industry report
  • November 2016
  • by TBRC Business Research

Software services include application software programming services, computer program (software) development, computer software support services and web design services. Software service companies’ document, ...

  • Industries : Software
  • Countries : World
Call Centres Sweden  Industry Report

Call Centres Sweden Industry Report

  • $ 731
  • Industry report
  • December 2016
  • by Plimsoll Publishing Ltd UK

Plimsoll's Call Centres (SWEDEN) analysis is the most definitive and accurate study of the Call Centres (SWEDEN) sector in 2016. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Sweden
Call Centres Nordic  Industry Report

Call Centres Nordic Industry Report

  • $ 731
  • Industry report
  • December 2016
  • by Plimsoll Publishing Ltd UK

Plimsoll's Call Centres (NORDIC) analysis is the most definitive and accurate study of the Call Centres (NORDIC) sector in 2016. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Call Centres Germany  Industry Report

Call Centres Germany Industry Report

  • $ 551
  • Industry report
  • December 2016
  • by Plimsoll Publishing Ltd UK

Plimsoll's Call centres (GERMANY) analysis is the most definitive and accurate study of the Call centres (GERMANY) sector in 2016. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Germany
Call Centres UK Industry Report

Call Centres UK Industry Report

  • $ 449
  • Industry report
  • December 2016
  • by Plimsoll Publishing Ltd UK

Plimsoll’s UK Call Centres (UK) analysis is the most definitive and accurate study of the Call Centres (UK) sector in 2016. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
iGATE Corporation - Strategy, SWOT and Corporate Finance Report

iGATE Corporation - Strategy, SWOT and Corporate Finance Report

  • $ 175
  • Company report
  • October 2016
  • by MarketLine

Summary iGATE Corporation - Strategy, SWOT and Corporate Finance Report, is a source of comprehensive company data and information. The report covers the company's structure, operation, SWOT analysis, ...

  • Countries : United States
2017 U.S. Telemarketing Services Industry-Industry & Market Report

2017 U.S. Telemarketing Services Industry-Industry & Market Report

  • $ 149
  • Industry report
  • October 2016
  • by Barnes Reports

The 2017 U.S. Telemarketing Services Industry-Industry & Market report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
SIP Trunking Services Market - North America, Europe, and Asia Pacific Industry Analysis, Size, Share, Growth, Trends and Forecast 2016 - 2024

SIP Trunking Services Market - North America, Europe, and Asia Pacific Industry Analysis, Size, Share, Growth, Trends and Forecast 2016 - 2024

  • $ 5795
  • Industry report
  • August 2016
  • by Transparency Market Research

The SIP trunking services market report provides analysis for the period 2014–2024, wherein the period from 2016 to 2024 is the forecast and 2015 is the base year. The report covers all the major trends ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, Asia, North America
Japan Unified Communications and Collaboration Market Shares, 2015: IP Telephony, Collaboration, Conferencing System, and Contact Center System

Japan Unified Communications and Collaboration Market Shares, 2015: IP Telephony, Collaboration, Conferencing System, and Contact Center System

  • $ 4500
  • Industry report
  • August 2016
  • by IDC

This IDC study is a translation of the Japanese document IDC #JPJ40608016 that presents market shares analysis based on vendors' factory revenue performance in the Japan unified communications and collaborative ...

  • Industries : Telecom, Hosting, Hosting
  • Countries : Japan
Customer Expectations in IT Outsourcing are Changing Fast in Europe, and Suppliers Need to Change Faster

Customer Expectations in IT Outsourcing are Changing Fast in Europe, and Suppliers Need to Change Faster

  • $ 500
  • Industry report
  • August 2016
  • by IDC

This IDC Insight examines how end-user attitudes toward IT outsourcing have shifted decisively over the past few years, following the impact of a series of major changes, including the arrival of the 3rd ...

  • Industries : Hosting, Hosting, Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing, IT Services, IT Services
  • Countries : Europe

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