Business Services Analysis & Statistics, May 2013

2010 Leading Providers of Application Management Outsourcing Services

$ 2 500
Industry report
May 2011
by Black book

Introduction The application management services (AMS) outsourcing industry has exhibited growth in contract activity since the second half of 2009. This report combines primary research on customer satisfaction ...

Industries : Marketing
Countries : United States, United Kingdom

2010 Outsourcing in the Financial Services Sector

$ 2 500
Industry report
April 2011
by Black book

Introduction In recent years, the global financial markets were amidst the center of the worst crisis since the Great Depression of the 1930s. The impact was felt in terms of work outsourced by the FS ...

Industries : Business Outsourcing
Countries : World

2010 Leading Providers of Outsourced Sales and Marketing Services

$ 2 500
Industry report
April 2011
by Black book

Introduction The sales and marketing outsourcing (SMO) model has evolved from a simple method of outsourcing internal sales into the outsourcing of end-to-end sales and marketing activity. This report ...

Industries : Marketing
Countries : World

2010 Leading Providers of Application Development and Maintenance Outsourcing Services

$ 2 500
Industry report
April 2011
by Black book

Introduction The application development and maintenance (ADM) outsourcing industry exhibited cyclical trends between 2006 and 2010, with the total contract activity bottoming out in 2007. The US accounted ...

Industries : Business Outsourcing
Countries : United States, Europe, World, India

2010 Leading Providers of Document Process Outsourcing Services

$ 2 500
Industry report
March 2011
by Black book

Introduction The global document process outsourcing (DPO) industry showed positive signs in 2010, following a weak performance during 2008-09. However, the contracts signed in 2010 are yet to cross the ...

Industries : Business Outsourcing
Countries : United States, Canada, United Kingdom, World

2010 Leading Providers of Contact Center Outsourcing

$ 2 500
Industry report
March 2011
by Black book

Introduction This report finds that most providers receiving the highest rankings in the 2010 Black Book of Outsourcing survey tended to be large companies with global presence in the contact center outsourcing ...

Industries : Call Center
Countries : Australia, Canada, India

2010 Leading Providers of Desktop Management Outsourcing

$ 2 500
Industry report
March 2011
by Black book

Introduction The global desktop management outsourcing market showed positive signs in 2010, following a weak performance during 2006-09. However, the market's aggregate total contract value and numbe ...

Industries : Business Outsourcing
Countries : United States, Australia, United Kingdom, Finland

State of the Global Datacenter Services Outsourcing Industry 2010

$ 2 500
Industry report
March 2011
by Black book

Introduction The outsourcing of datacenter services has shown a declining trend since 2008. The number of deals recorded in 2010 has been the lowest since 2008. There has been a decrease in the numbe ...

Industries : Marketing
Countries : World

2010 Outsourcing by Large Enterprises

$ 2 500
Industry report
February 2011
by Black book

Introduction The outsourcing of information and communication technology (ICT) and business process outsourcing (BPO) services by large enterprises picked up in the second half of 2010, making H2 2010 ...

Industries : Business Outsourcing
Countries : Germany

State of the Human Resources Outsourcing Industry 2010

$ 2 500
Industry report
December 2010
by Black book

Introduction The global human resources outsourcing (HRO) market activity picked up in 2010, following a slump in the overall outsourcing market in 2008 and 2009. The contract activity in the market has ...

Industries : Human Resources
Countries : United States, World, Canada, United Kingdom

State of the Global ICT Outsourcing Industry 2010

$ 2 500
Industry report
December 2010
by Black book

Introduction Based on publically disclosed IT services and BPO contracts, the global ICT outsourcing industry generated $64,918.6m in aggregate value during H1 2010. This report combines primary research ...

Industries : Marketing
Countries : World

State of the Global Finance and Accounting Outsourcing Industry 2010

$ 2 500
Industry report
December 2010
by Black book

Introduction The global outsourced finance and accounting (F&A) market was valued at $21.6bn in 2009. This report combines primary research on customer satisfaction with assessments of market activity ...

Industries : Accounting and Corporate Finance
Countries : World

Outsourcing in the UK and Ireland

$ 2 500
Industry report
November 2010
by Black book

Introduction The IT and business process outsourcing (BPO) market in the UK and Ireland was worth $52 billion in 2009. This report combines primary research on customer satisfaction with assessments of ...

Industries : Marketing
Countries : Ireland, United Kingdom

The Black Book of Outsourcing: State of the Outsourcing Industry 2010

$ 4 995
Industry report
September 2010
by Black book

Introduction The global outsourcing market is worth in excess of $600 billion annually. This report combines primary research on customer satisfaction with assessments of market activity to present a multi-faceted ...

Industries : Marketing, Business Outsourcing
Countries : World, United States

2009 Top State and Local Government ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
March 2010
by Black book

The American Recovery and Reinvestment Act hopes to stimulate the US economy through funded public sector technology projects. For the foreseeable future, the fortified overseeing of stimulus and TARP ...

Industries : Business Outsourcing, It Outsourcing, E-government
Countries : United States

2009 Top Integrated Facilities Management Outsourcing Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
March 2010
by Black book

In 2009, the Black Book Facilities Management user survey investigated over 400 contracts held by over 900 of the user clients globally. In order to rank the organizations, 18 key performance indicators ...

Industries : Maintenance and Cleaning Services, Business Outsourcing
Countries : Australia

2009 Safe and Dangerous Locations

$ 495
Industry report
March 2010
by Black book

As recently as earlier this year, many US and UK businesses made the decision to outsource offshore after considerable business case analysis, required transition planning and soul-searching about the ...

Industries : Marketing, Business Outsourcing
Countries : United States, United Kingdom, World

2009 Top Product Lifecycle Management Engineered Solutions Vendors, Black Book 2009 Survey Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book PLM industry user survey investigated over 300 contracts held by many of the top spending organizations and conglomerate corporations globally. 18 key performance indicators (KPIs) ...

Industries : Software and Consulting, Business Services
Countries : United States, United Kingdom, World

2009 Top HRO Payroll Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book HRO payroll user survey investigated over 210 contracts held by 1,300 global employers. In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are ...

Industries : Human Resources, Business Outsourcing
Countries : United States, World, United Kingdom, Europe

2009 Top Healthcare Payer BPO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book healthcare BPO industry user survey investigated over 130 contracts held by 352 of the top nonprofit, charitable organizations and related agency spending clients globally in the ...

Industries : Healthcare, It Outsourcing, Business Outsourcing
Countries : World, United States

2009 Top Education ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book IT outsourcing (ITO) education industry user survey investigated over 138 contracts held by 455 education agencies and companies globally. 18 key performance indicators (KPIs) o ...

Industries : Education and Training, It Outsourcing
Countries : United States, World, United Kingdom, Europe

2009 Top Healthcare ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

This report uses a subset of The 2009 Black Book of Outsourcing client experience survey consisting of over 182 IT and application outsourcing (AO) contracts held by 84 of the top servicers of healthcare ...

Industries : Managed Care, Healthcare, It Outsourcing
Countries : North America, World, United States

2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book ITO legacy migration, systems transformation and IT modernization user survey investigated the customer experience of nearly 400 corporate and organizational decision-makers and ...

Industries : Telephony, Legal Services, It Outsourcing
Countries : World, United States

2009 Top Healthcare Payer ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor in ITO initiatives, and ranked on a 1-10 scale in mean format. The key ...

Industries : Managed Care, Healthcare, It Outsourcing

2009 Top Total Benefits Administration Outsourcing Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book TBA user survey investigated over 1309 contracts held by 323 of the top-spending organizations and conglomerate corporations, and globally evaluated 100 vendors. In order to rank ...

Industries : Business Outsourcing
Countries : United States, United Kingdom

2009 Top Mid-market HRO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book HRO industry user survey investigated over 900 contracts held by 1,622 users in mid-market sized buying organizations and businesses globally. In order to rank the organizations, ...

Industries : Human Resources, Business Outsourcing

2009 Top Telecommunications ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 186 technology and application outsourcing (AO) contracts held by 77 of the top suppliers of the telecommunications ...

Industries : Telecommunication Services, It Outsourcing
Countries : Philippines, World, United States, Europe, India

2009 Top High-Tech and ISV ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book high-tech and ISV ITO user survey investigates over 337 contracts held by 61 of the leading technology services firms and companies globally. 18 key performance indicators (KPIs) ...

Industries : Telephony, It Outsourcing
Countries : United States, United Kingdom, World

2009 Top Automotive and Transportation Manufacturing ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book automotive and transportation industries IT outsourcing (ITO) user survey investigated over 251 contracts held by 38 of the leading technology services firms and companies globally. ...

Industries : Heavy Truck and Bus, It Outsourcing, Automotive, Transportation
Countries : World, United States, United Kingdom

2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results

$ 2 500
Industry report
February 2010
by Black book

In 2009, the Black Book BI data warehousing industry IT outsourcing (ITO) user survey investigated over 258 contracts held by ITO users. In order to rank the organizations, 18 key performance indicators ...

Industries : Logistics and Freight, It Outsourcing
Countries : World, United States, United Kingdom, Europe