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Executive Summary Nortel has been in decline since 2000, and the industry has anticipated the sale of select product groups or divisions for over 24 months. Nevertheless, when the company filed for bankruptcy ...
Demystifying Customer Experience Management Customer experience management (CEM) is a complex correlation of metrics that includes operational measures, quality of service (QOS) measurements and emotional ...
What's Your Downturn Strategy: Survive or Thrive? The global economic downturn is having a profound effect on businesses in mature economies across the globe. C-level executives are frantically dusting ...
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