Business Outsourcing Industry Market Research & Statistics

  • Currently 0/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5
0 vote


Global Business Outsourcing Industry


Business outsourcing refers to the transfer of certain business activities or processes to an external contractor. Companies tend to outsource processes that are vital to the functioning of its business but that do not necessarily fall within the company’s specific expertise.


Competition between companies in all sectors is becoming increasingly intense due globalization, a difficult economic climate and rising customer awareness, which is directly affecting demand. Many firms are responding to the challenge by outsourcing to competent external organizations to best serve the design and implementation of business strategies.


Due to the high level of expertise of external bodies, outsourcing is one way in which companies can cut costs by availing of services that would be time consuming and costly to duplicate in-house. Outsourcing lets companies to focus all of their attention on their core business activities while external agents take care of other activities corresponding to their expertise.


Advantages of outsourcing include streamlining organizational change; generating revenue through partnerships; optimizing processes, technology and skills used; cost savings; and freeing up workers to concentrate on core competencies.


Key Market Segments


  • The global IT service outsourcing industry continues to show strong growth. The world data center monitoring systems (DCMS) market is forecast to exceed yearly growth of 8% between 2010 and 2014, according to TechNavio. The market is being fuelled by demand for data center network management in an effort to cut operational costs. One obstacle to market growth involves open source infrastructure-monitoring software, which is available free of charge. Leading players operating in the DCMS market include SolarWinds, HP, NetScout Systems, IB and CA Technologies.


  • The world interactive voice response (IVR) systems industry is expected to reach close to $3 billion by 2017, reports Global Industry Analysts. Market growth will be fuelled by pricing strategies, open standards development, greater SMB segment opportunities and technological innovation. The Asia-Pacific region is expected to record particularly strong growth over the next few years. Customer relationship management represents a market segment receiving great attention, with interactive voice response (IVR) playing an increasingly important role. Companies are replacing traditionally expensive IVR systems with open-standard IVR technologies, for example VoiceXML, which allows businesses to tailor their phone-based customer services to meet their needs.


  • According to TechNavio, contact centers are adapting speech recognition applications more readily due to their cost effectiveness. At present, market penetration is around 30%, leaving room for growth.


  • The world endpoint security industry is forecast to record yearly growth of 11% between 2010 and 2014, reports TechNavio. Market expansion is being fuelled by internet use for day-to-day tasks. SaaS-based security solutions are being increasingly adopted. One potential obstacle to market growth concerns the need to simplify network infrastructure. Leading players operating in the global endpoint security market include Kaspersky Lab ZAO, McAfee, Trend Micro and Symantec.



Regional Market Share


Central and Eastern Europe is forecast to record yearly growth in the number of customer relationship management outfits in operation of close to 11% between 2009 and 2015, reports Datamonitor. In the same period, the number of domestic location service agents is expected to record yearly growth of almost 9%. Customer service represents the leading agent position, exceeding 45%, followed by technical support, which accounts for more than 25% of the overall market.



Market Outlook


The financial services market is expected to drive demand for interactive voice response systems (IVR). Consolidation following from the economic recession will give rise to demand for demand for IVR and customer interaction services to adhere to standards. Quality management/recording solutions will fuel market growth through rising levels of productivity.


Outbound IVR is playing an important role in keeping the spotlight on strengthening relationships between companies and their consumers. This technology allows companies to inform their customers and tailor their services to the customer.


Over coming years, business outsourcing will likely grow as companies learn the importance of business continuity from the lessons provided by the economic recession. Companies will be more willing to invest in business continuity plans to protect themselves against future difficulties.



Leading Industry Associations offers immediate download access to top market reports & statistics on the Business Outsourcing Industry from trusted sources.
1-10 of about 11 000 reports

Global Business Outsourcing Market Demand Forecast

  • May 2014
    21 pages
  • Business Outsou  

  • World  


    United States  

View report >

Business Outsourcing Analysis in the US

  • September 2014
    24 pages
  • Business Outsou  

  • United States  

View report >

Business Outsourcing Analysis in Europe

  • September 2014
    79 pages
  • Business Outsou  

  • Europe  



View report >

Business Outsourcing Demand Analysis in Asia Forecast

  • July 2014
    8 pages
  • China  



View report >

Business Outsourcing Analysis in Germany

  • November 2014
    57 pages
  • Business Outsou  

  • Germany  

View report >

The future of the Business Outsourcing Industry in the US and Canada

  • January 2013
    6 pages
  • Business Outsou  



  • United States  



View report >

Business Outsourcing Industry in India

  • November 2014
    14 pages
  • Business Outsou  

    Advertising And  

  • India  

    United States  

View report >

Business Outsourcing Analysis in China

  • September 2013
    82 pages
  • Business Outsou  

  • China  

View report >

Business Outsourcing Market Analysis in New Zealand

  • December 2014
    6 pages
  • Business Outsou  

    It Services  

  • New Zealand  

View report >

Business Outsourcing market shares in South America

  • June 2014
    5 pages
  • Business Outsou  

  • South America  


    United States  

View report >

Search in Business Outsourcing Industry (About 11 000 reports)
Topics under Business Outsourcing

Parent industry:  Business Services

Related markets: Smartphone, Telecom, Cloud Computing, Information Technology, Data Center, Mobile Phone, Wi-fi, Ict Sector, 4g, Telecommunications, Rfid, Crm

About 22 000 reports

Purchase Reports From Reputable Market Research Publishers
(From $ 31 - $ 19 995)

3Q14 Global Mobile Operator Forecast, 2003 - 2017

3Q14 Global Mobile Operator Forecast, 2003 - 2017

  • $ 19 995
  • Industry report
  • January 2015
  • by IE Market Research Corp.

IEMR's Global Mobile Operator Forecast is the most comprehensive forecast of its kind in the world. Our Global Mobile Operator Forecast provides operational and financial metrics for wireless markets across ...

Top Technology Hypes Of The Future : Top Transformation ...

January 2015 $ 15 000

Asia-pacific Enterprise Telephony Market H1 2014 Tracke ...

November 2014 $ 15 000

Flash Storage In Datacenters

January 2015 $ 12 500

Customer Engagement In Retail And Consumer In Europe An ...

December 2014 $ 12 500

The Future Of Unified Communications In Latin America  ...

January 2015 $ 10 000

2014 North America Hosted/cloud Contact Center Buyers G ...

December 2014 $ 10 000

2015 North America Video Conferencing Services Buyer's ...

November 2014 $ 10 000

2014 North American Contact Center Systems Buyer%s Guid ...

November 2014 $ 10 000

M2m And Telematics Solutions And Market Opportunities

December 2014 $ 9 995

ReportLinker is an award-winning market research solution that finds, filters and organizes the latest industry data so you get all the market research you need - quickly, in one place.