Call Center Industry Market Research & Statistics

Global Call Center Industry

 

The global call center industry involves players making communication between consumers and individual customers possible. Both inbound and outbound telecommunication services are provided by call centers, with the aim of maintaining optimal client relations, reports IbisWorld.

 

While industry performance for call centers had a very strong forecast before the recession, the outlook has changed somewhat. However, research from Global Industry Analysts predicts service revenue generated by the global call center sector will witness recovery to exceed $189 billion by 2015.

 

Global call center industry revenue has been negatively impacted by the fluctuating economic environment as companies postponed outsourcing projects and industry players were obliged to lower prices to hold on to existing clients. Contract extensions and renewals were similarly postponed.

 

More »

Talk to Sam

+1 718 473 0872

You might be interested in: call centre, cloud computing, airbag, more »

1-10 of 84 reports

Download Unlimited Documents from Trusted Public Sources

Call Center Industry in the US - Forecast

  • December 2012
    18 pages
  • Managed Care  

    Health Benefit  

  • United States  

View report >

Global Call Centre Industry

  • South Africa's call Centre Industry: the Emerging Challenges of ...
  • May 2014
    10 pages
  • Call Centre  

  • South Africa  

    Africa  

    India  

View report >

Telemarketing Markets in Japan - Forecast

  • Call Center (telemarketing)/contact Center/crm Solution Market i...
  • January 2014
    3 pages
  • Telemarketing  

    Crm Solution  

  • Japan  

    Asia  

View report >

Call Center Markets in Australia

  • Contact Centres Invest in Technology to Cut Churn
  • January 2014
  • Call Center  

    It Outsourcing  

    Business Outsou...  

  • Australia  

    New Zealand  

View report >

Call Center Market Analysis

  • Heywire Business Customer Support Survey
  • January 2014
    8 pages
  • Call Center  

    It Outsourcing  

    Business Outsou...  

View report >

Call Center Industry - Forecast

  • Call Center 13/14 Assessment Plan
  • January 2014
    6 pages
  • Call Center  

    It Outsourcing  

    Consumer Servic...  

View report >

Call Centre Analysis in the UK

  • Contact Centres
  • January 2013
    163 pages
  • Call Centre  

  • United Kingdom  

    Europe  

View report >

Call Center Statistics

  • Outlook 2012-13: Operations and Fulfillment
  • January 2013
    5 pages
  • Call Center  

    Logistics And F...  

    It Services  

View report >

It Outsourcing Markets in the US - Forecast

  • For Immediate Release
  • November 2012
  • It Outsourcing  

    Business Outsou...  

    Call Center  

  • United States  

View report >

Airbag Analysis in the US

  • Traffic Safety Agency Urges Vehicle Owners and Repair Profession...
  • October 2012
    6 pages
  • Airbag  

  • United States  

View report >

Search in Call Center Industry (84 reports)

About 100 reports

Purchase Reports From Reputable Market Research Publishers
(From $ 99 - $ 12 500)

Customer Engagement in Manufacturing in Europe and North America

Customer Engagement in Manufacturing in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Manufacturing Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

Customer Engagement In Financial Services In Europe And ...

August 2014 $ 12 500

Customer Engagement In Communications In Europe And Nor ...

August 2014 $ 12 500

Enterprise Priorities In Europe

June 2014 $ 12 500

Enterprise Priorities In Europe: Contact Center Outsour ...

June 2014 $ 12 500

Enterprise Priorities In Europe: Cloud Contact Center S ...

June 2014 $ 12 500

Enterprise Priorities In Europe: Agent Performance Opti ...

June 2014 $ 12 500

Enterprise Priorities In North America: Contact Center ...

June 2014 $ 10 000

Enterprise Priorities In North America: Cloud Contact C ...

June 2014 $ 10 000

Enterprise Priorities In North America

June 2014 $ 10 000


ReportLinker is an award-winning market research solution that finds, filters and organizes the latest industry data so you get all the market research you need - quickly, in one place.