Call Center Industry Market Research & Statistics

Global Call Center Industry

 

The global call center industry involves players making communication between consumers and individual customers possible. Both inbound and outbound telecommunication services are provided by call centers, with the aim of maintaining optimal client relations, reports IbisWorld.

 

While industry performance for call centers had a very strong forecast before the recession, the outlook has changed somewhat. However, research from Global Industry Analysts predicts service revenue generated by the global call center sector will witness recovery to exceed $189 billion by 2015.

 

Global call center industry revenue has been negatively impacted by the fluctuating economic environment as companies postponed outsourcing projects and industry players were obliged to lower prices to hold on to existing clients. Contract extensions and renewals were similarly postponed.

 

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Call Center Analysis in the US

  • Location for the Contact Centre Industry
  • July 2014
    6 pages
  • Call Center  

    Call Centre  

  • United States  

    Canada  

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Call Center Analysis in Australia

  • November 2012
    27 pages
  • Call Center  

    Call Centre  

  • Australia  

    Oceania  

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Global Call Centre Industry

  • South Africa's call Centre Industry: the Emerging Challenges of ...
  • May 2014
    10 pages
  • Call Centre  

  • South Africa  

    Africa  

    India  

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The future of the Aerospace Industry

  • Aerospace Globalization
  • April 2014
    49 pages
  • Aerospace  

  • World  

    Asia  

    China  

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Telemarketing Markets in Japan - Forecast

  • Call Center (telemarketing)/contact Center/crm Solution Market i...
  • January 2014
    3 pages
  • Telemarketing  

    Crm Solution  

  • Japan  

    Asia  

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Call Center Markets in Australia

  • Contact Centres Invest in Technology to Cut Churn
  • January 2014
  • Call Center  

    It Outsourcing  

    Business Outsou...  

  • Australia  

    New Zealand  

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Call Center Market Analysis

  • Heywire Business Customer Support Survey
  • January 2014
    8 pages
  • Call Center  

    It Outsourcing  

    Business Outsou...  

View report >

Call Center Industry - Forecast

  • Call Center 13/14 Assessment Plan
  • January 2014
    6 pages
  • Call Center  

    It Outsourcing  

    Consumer Servic...  

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Call Centre Analysis in the UK

  • Contact Centres
  • January 2013
    163 pages
  • Call Centre  

  • United Kingdom  

    Europe  

View report >

Call Center Statistics

  • Outlook 2012-13: Operations and Fulfillment
  • January 2013
    5 pages
  • Call Center  

    Logistics And F...  

    It Services  

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