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Call Center Industry: Market Research Reports, Statistics and Analysis

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Global Call Center Industry


The global call center industry involves players making communication between consumers and individual customers possible. Both inbound and outbound telecommunication services are provided by call centers, with the aim of maintaining optimal client relations, reports IbisWorld.


While industry performance for call centers had a very strong forecast before the recession, the outlook has changed somewhat. However, research from Global Industry Analysts predicts service revenue generated by the global call center sector will witness recovery to exceed $189 billion by 2015.


Global call center industry revenue has been negatively impacted by the fluctuating economic environment as companies postponed outsourcing projects and industry players were obliged to lower prices to hold on to existing clients. Contract extensions and renewals were similarly postponed.



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1-10 of about 200 reports

Call Center Sector in The United States

  • Industry report
  • January 2012
  • 18 pages

... Application to call center call center obtains power distributor approval Pre measurement activity initiated, if applicable call center communicates pre measurement results and install instructions ...

  • Industries: Call Center
  • Countries: United States

Call Center Sector in The United Kingdom

  • Industry report
  • July 2012
  • 44 pages

... Decrease in costs* 5% rise in customer loyalty = approx.100% Increase in profits* *"leading on the edge of chaos", emmett c. Murphy and mark a. Murphy contact centre trend overview ...

  • Industries: Call Center
  • Countries: Europe, United Kingdom, World

Call Center Market in Russian Federation

  • Industry report
  • July 2012
  • 12 pages

... On the volume of the russian market of outsourced call center services, the revenue of the largest contact centers, the total number of available as well as in-use operators' places, and physical locations ...

  • Industries: Call Center
  • Countries: Russian Federation

The Chinese Call Center Industry

  • Industry report
  • May 2012
  • 5 pages

... Center capability maturity model certification institute (cccmm) as the host and co-host respectively. The award as a domestic call center industry's most authoritative selection has lasted the eighth ...

  • Industries: Call Center
  • Countries: China

Call Center Sector in Spain

  • Industry report
  • October 2013
  • 15 pages

... The interactive phone system at the marketplace call center is available 24 hours every day of the year. Assistance in languages other than english or spanish in addition to english and spanish, the marketplace ...

  • Industries: Call Center
  • Countries: Spain

Call Center Market in New Zealand

  • Industry report
  • November 2012
  • 19 pages

... Applications market cy 2011 , frost & sullivan market share in contact center automatic call distribution no.1 Market share in contact centre modular messaging systems no.1 No.1 Market share ...

  • Industries: Call Center
  • Countries: World, New Zealand

Call Center Sector Brief

  • Industry report
  • May 2013
  • 11 pages

... For empowering and augmenting their -making system across different user profiles. A bi solution can help contact centers consol data from the call center system, crm, telephony system etc ...

  • Industries: Call Center

Call Center Industry Statistics in The United Kingdom

  • Industry report
  • November 2012
  • 2 pages

... Name Telephone number Fax number Address Region Postcode Web address Vertical market Agent positions at this contact centre Uk agent positions Employees in organisation ...

  • Industries: Call Center
  • Countries: United Kingdom

The South African Call Center Industry Brief

  • Industry report
  • October 2012
  • 3 pages
  • Industries: Call Center
  • Countries: South Africa

Call Center Sector in Germany

  • Industry report
  • October 2012
  • 3 pages

... The last twelve months we Ve seen a dramatic rise in demand for network-based contact centre services in the uk. Colt will be able to offer these through their extensive network of channel partners. At ect ...

  • Industries: Call Center
  • Countries: Europe, Germany, World
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Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

  • $ 10 000
  • Industry report
  • February 2014
  • by Frost & Sullivan

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation Growth in the Mexican contact center outsourcing services market is expected to be driven by local business ...

Analysis Of The Hosted And Cloud Solutions For Contact ...

February 2014 $ 3 500

Update On The Contact Center Outsourcing Services Marke ...

February 2014 $ 1 500

Contact Center%s Customer Experience In Brazil 

February 2014 $ 1 500

Bytes Technology Group Limited Swot Analysis, Strategy, ...

February 2014 $ 300

Ibs Ab - Strategic Swot Analysis Review

February 2014 $ 300

Big Data Applications In The Contact Center:  opportun ...

January 2014 $ 1 500

2014 Worldwide Telemarketing Services Industry-industry ...

December 2013 $ 299

2014 U.s. Telemarketing Services Industry-capital & Exp ...

December 2013 $ 149

Call Centres Nordic - Industry Report

December 2013 $ 1 159

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