Global Call Center Industry
The global call center industry involves players making communication between consumers and individual customers possible. Both inbound and outbound telecommunication services are provided by call centers, with the aim of maintaining optimal client relations, reports IbisWorld.
While industry performance for call centers had a very strong forecast before the recession, the outlook has changed somewhat. However, research from Global Industry Analysts predicts service revenue generated by the global call center sector will witness recovery to exceed $189 billion by 2015.
Global call center industry revenue has been negatively impacted by the fluctuating economic environment as companies postponed outsourcing projects and industry players were obliged to lower prices to hold on to existing clients. Contract extensions and renewals were similarly postponed.