Call Center Industry Market Research & Statistics

Global Call Center Industry

 

The global call center industry involves players making communication between consumers and individual customers possible. Both inbound and outbound telecommunication services are provided by call centers, with the aim of maintaining optimal client relations, reports IbisWorld.

 

While industry performance for call centers had a very strong forecast before the recession, the outlook has changed somewhat. However, research from Global Industry Analysts predicts service revenue generated by the global call center sector will witness recovery to exceed $189 billion by 2015.

 

Global call center industry revenue has been negatively impacted by the fluctuating economic environment as companies postponed outsourcing projects and industry players were obliged to lower prices to hold on to existing clients. Contract extensions and renewals were similarly postponed.

 

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Call Center Analysis in the US

  • July 2014
    6 pages
  • Call Center  

    Call Centre  

  • United States  

    Canada  

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Global Call Centre Industry

  • May 2014
    10 pages
  • Call Centre  

  • South Africa  

    Africa  

    India  

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Telemarketing Markets in Japan - Forecast

  • January 2014
    3 pages
  • Telemarketing  

    Crm Solution  

  • Japan  

    Asia  

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Call Center Markets in Australia

  • January 2014
  • Call Center  

    It Outsourcing  

    Business Outsou...  

  • Australia  

    New Zealand  

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Call Center Market Analysis

  • January 2014
    8 pages
  • Call Center  

    It Outsourcing  

    Business Outsou...  

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Call Center Industry - Forecast

  • January 2014
    6 pages
  • Call Center  

    It Outsourcing  

    Consumer Servic...  

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Call Center Analysis

  • January 2014
    6 pages
  • Call Center  

  • United States  

    South America  

    World  

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Call Center Analysis

  • June 2013
    5 pages
  • Call Center  

  • United States  

    South America  

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Call Centre Analysis in the UK

  • January 2013
    163 pages
  • Call Centre  

  • United Kingdom  

    Europe  

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Call Center Statistics

  • January 2013
    5 pages
  • Call Center  

    Logistics And F...  

    It Services  

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