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Global Call Center Analysis & Statistics, September 2015

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Global Technical Support Outsourcing Market 2014-2018

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  • Industry report
  • October 2014
  • by Infiniti Research Limited

About Technical Support Outsourcing Technical support is a wide range of services through which enterprises provide assistance to users of technology products. The support is usually delivered over email, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)

Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)

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  • August 2014
  • by MarketsandMarkets

The report has been segmented in such a way that it covers various forms of the market which include simple Customer Experience Management (CEM), Customer Relationship Management (CRM), Social Custome ...

  • Industries : Retail
  • Countries : World, Europe, North America
Global Call Centers Industry

Global Call Centers Industry

  • $ 4 950
  • Industry report
  • July 2014
  • by Global Industry Analysts

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
North American Speech Applications Development Market for Contact Centers

North American Speech Applications Development Market for Contact Centers

  • $ 6 000
  • Industry report
  • March 2010
  • by Frost & Sullivan

About two-thirds of North American contact center organizations have plans to either build or enhance their contact center speech applications over the next twelve months based on a Frost & Sullivan survey ...

  • Industries : Call Center, Call Center, Call Center, Call Center, Hardware and Electronic Equipment, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Asia Pacific Hosted Contact Center Market CY 2008

Asia Pacific Hosted Contact Center Market CY 2008

  • $ 15 000
  • Industry report
  • December 2009
  • by Frost & Sullivan

The research service covers the Hosted Contact Center Market in 14 countries across Asia Pacific. It includes insights on market trends, technology trends, pricing trends as well as market drivers and ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : Asia
2009 Top Multilingual/Bilingual Call and Contact Center Outsourcing Vendors

2009 Top Multilingual/Bilingual Call and Contact Center Outsourcing Vendors

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book CCO industry user survey investigated over 170 contracts held by 455 of the top spending clients globally in the outsourcing market place. In order to rank the organizations, 18 ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
2009 Top Non-Profit, Foundations and Charitable Call and Contact Center Outsourcing Vendors

2009 Top Non-Profit, Foundations and Charitable Call and Contact Center Outsourcing Vendors

  • $ 2 500
  • Industry report
  • November 2009
  • by Black book

In 2009, the Black Book CCO industry user survey investigated over 100 contracts held by 405 of the top non-profit, charitable organizations and related agency spending clients globally in the outsourcing ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World



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