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Global Call Center Analysis & Statistics, April 2014

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Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

  • $ 3 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

Improving Business Productivity Quickly and at a Lower Cost Executive Summary - The cloud-hosted model enables contact centers to be more productive, offering better service to clients with reduced capital ...

  • Industries : Call Center
  • Countries : South America
Update on the Contact Center Outsourcing Services Market in Latin America

Update on the Contact Center Outsourcing Services Market in Latin America

  • $ 1 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

Domestic Business Drives Growth in a Highly Concentrated Market Executive Summary •The Latin American contact center outsourcing services market attained revenue of $xx billion in 2013 as a result of ...

  • Industries : Call Center
  • Countries : South America
Bytes Technology Group Limited SWOT Analysis, Strategy, Revenues and Profits

Bytes Technology Group Limited SWOT Analysis, Strategy, Revenues and Profits

  • $ 300
  • Company report
  • February 2014
  • by Global Data

This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...

  • Industries : Call Center, Voip
  • Countries : South Africa, Africa, United Kingdom
2014 Worldwide Telemarketing Services Industry-Industry & Market Report

2014 Worldwide Telemarketing Services Industry-Industry & Market Report

  • $ 299
  • Industry report
  • December 2013
  • by Barnes Reports

The 2014 Worldwide Telemarketing Services Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. NEW fo ...

  • Industries : Call Center
  • Countries : World
Call Centres Global - Industry Report

Call Centres Global - Industry Report

  • $ 1 668
  • Industry report
  • December 2013
  • by Plimsoll Publishing Ltd UK

Plimsoll's CALL CENTRES (Global) analysis is the most definitive and accurate study of the CALL CENTRES (Global) sector in 2013. The report is split into two sections and uses both a written and graphical ...

  • Industries : Call Center
  • Countries : World
EMEA Hosted Contact Centre Market

EMEA Hosted Contact Centre Market

  • $ 6 000
  • Industry report
  • October 2013
  • by Frost & Sullivan

Robust Growth Despite Challenging Economic Conditions This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) ...

  • Industries : Call Center
  • Countries : Europe, Africa, World
Global Office and Contact Center Headset Market

Global Office and Contact Center Headset Market

  • $ 6 000
  • Industry report
  • February 2013
  • by Frost & Sullivan

This study provides an in-depth analysis of the global office and contact center headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive ...

  • Industries : Call Center
  • Countries : World
Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

  • $ 10 000
  • Industry report
  • January 2013
  • by Frost & Sullivan

The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian ...

  • Industries : Call Center
  • Countries : Colombia, Peru, South America, United States, Spain, World
Overview on the Latin American Contact Center Applications Markets

Overview on the Latin American Contact Center Applications Markets

  • $ 6 000
  • Industry report
  • November 2012
  • by Frost & Sullivan

Different markets in the region present different set of opportunities for vendors. Increased activity has been seen along the whole region of a move toward self-service applications and using IVR as a ...

  • Industries : Call Center
  • Countries : South America
Global Call Centers Industry

Global Call Centers Industry

  • $ 4 950
  • Industry report
  • November 2012
  • by Global Industry Analyst

This report analyzes the worldwide markets for Call Centers in US$ Million. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest ...

  • Industries : Call Center
  • Countries : World
Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market 

Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market 

  • $ 6 000
  • Industry report
  • October 2012
  • by Frost & Sullivan

This research study examines market trends, drivers, and restraints for European Middle-Eastern and African contact center outsourcing market. This study provides market size, revenue forecasts and breakdown ...

  • Industries : Call Center
  • Countries : Europe, United Kingdom, France, Germany, World, Africa, Spain, Italy, Russian Federation
North American Contact Center Systems Market

North American Contact Center Systems Market

  • $ 9 500
  • Industry report
  • September 2012
  • by Frost & Sullivan

This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring ...

  • Industries : Call Center
  • Countries : North America, United States
Assessment of the Asia-Pacific Contact Center Market

Assessment of the Asia-Pacific Contact Center Market

  • $ 20 000
  • Industry report
  • June 2012
  • by Frost & Sullivan

This study is an assessment of the contact center market across six regions in APAC: Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It presents market sizing and forecasts ...

  • Industries : Call Center
  • Countries : South Korea, Philippines, India, Asia, New Zealand, Australia, United States, World, Japan, China, Oceania
Refining Business Models for SMB Tech Support�

Refining Business Models for SMB Tech Support�

  • $ 3 200
  • Industry report
  • March 2012
  • by Parks Associates

This report examines market trends for consumer tech support services. It analyzes the evolution of tech support businesses as they have expanded business models to include new services, gauges the impact ...

  • Industries : Call Center, Consumer Electronics
  • Countries : World
North American Contact Center Outsourcing Markets

North American Contact Center Outsourcing Markets

  • $ 6 000
  • Industry report
  • February 2012
  • by Frost & Sullivan

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech ...

  • Industries : Call Center
  • Countries : United States, North America
Global Voice/Speech Recognition Systems Industry

Global Voice/Speech Recognition Systems Industry

  • $ 1 995
  • Industry report
  • January 2012
  • by Global Industry Analyst

The global outlook series on Voice/Speech Recognition Systems provides a collection of market briefs, concise summaries and statistical anecdotes of research findings. The report offers a rudimentary overview ...

  • Industries : Call Center, Telephony
  • Countries : World
Analysis of the Global Contact Center and Office Headset Market

Analysis of the Global Contact Center and Office Headset Market

  • $ 6 000
  • Industry report
  • December 2011
  • by Frost & Sullivan

This study provides an in-depth analysis of the global contact center and office headset market. The types of headsets covered in this research service are as follows: monaural, binaural, over the head, ...

  • Industries : Call Center
  • Countries : World
Teleperformance SA SWOT

Teleperformance SA SWOT

  • $ 175
  • Company report
  • December 2011
  • by MarketLine

examines the firm ?s key business structure and operations, history and products, and provides summary analysis of its key revenue lines and strategy. Teleperformance is a leading provider of outsourced ...

  • Industries : Call Center
  • Countries : France, World, South America, North America, Europe, Africa
Contact Centre Systems Markets in EMEA

Contact Centre Systems Markets in EMEA

  • $ 6 000
  • Industry report
  • October 2011
  • by Frost & Sullivan

This research study provides a quantitative analysis of the contact centre systems markets in Europe, Middle East and Africa (EMEA). The contact centre systems market is segmented into six product segments, ...

  • Industries : Call Center
  • Countries : Europe, Spain, Russian Federation, Italy, France, Germany, World, Africa, United Kingdom
North American Hosted Contact Center Markets

North American Hosted Contact Center Markets

  • $ 6 000
  • Industry report
  • October 2011
  • by Frost & Sullivan

This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted ...

  • Industries : Call Center
  • Countries : North America, United States
Global Interactive Voice Response (IVR) Systems Industry

Global Interactive Voice Response (IVR) Systems Industry

  • $ 4 500
  • Industry report
  • October 2011
  • by Global Industry Analyst

This report analyzes the worldwide markets for Interactive Voice Response (IVR) Systems in US$ Million by the following Product Segments: Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports, and 65 & Above ...

  • Industries : Call Center, Telephony
  • Countries : World, United States, Canada
Colombian and Peruvian Contact Center Outsourcing Services

Colombian and Peruvian Contact Center Outsourcing Services

  • $ 7 000
  • Industry report
  • May 2011
  • by Frost & Sullivan

This study examines the trends in the Colombian and Peruvian contact center outsourcing services market and forecasts the market demand. It provides an extensive coverage of the services delivered in each ...

  • Industries : Call Center
  • Countries : Colombia, Peru, South America
Contact Centre Outsourcing in Europe

Contact Centre Outsourcing in Europe

  • $ 6 000
  • Industry report
  • May 2011
  • by Frost & Sullivan

Contact centre outsourcing market in Europe is going through a period of consolidation. Contact centre clients are primarily focused on cost but we are seeing increasing focus on quality and added value ...

  • Industries : Call Center
  • Countries : Europe
Colombian and Peruvian Contact Center Outsourcing Services Markets 2010

Colombian and Peruvian Contact Center Outsourcing Services Markets 2010

  • $ 7 000
  • Industry report
  • May 2011
  • by Frost & Sullivan

This study examines the trends in the Colombian and Peruvian contact center outsourcing services market and forecasts the market demand. It provides an extensive coverage of the services delivered in each ...

  • Industries : Call Center
  • Countries : Colombia, Peru, South America
Argentinean and Chilean Contact Center Outsourcing Services Market 2010

Argentinean and Chilean Contact Center Outsourcing Services Market 2010

  • $ 7 000
  • Industry report
  • April 2011
  • by Frost & Sullivan

This study examines trends in Argentina and Chile Contact Center Outsourcing Services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...

  • Industries : Call Center
  • Countries : Argentina, Chile, South America
Argentinean and Chilean Contact Center Outsourcing Services Markets 2010

Argentinean and Chilean Contact Center Outsourcing Services Markets 2010

  • $ 7 000
  • Industry report
  • April 2011
  • by Frost & Sullivan

This study examines trends in Argentina and Chile Contact Center Outsourcing Services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...

  • Industries : Call Center
  • Countries : Argentina, Chile, South America
Asia Pacific Contact Center Applications Market H1 2010

Asia Pacific Contact Center Applications Market H1 2010

  • $ 18 000
  • Industry report
  • December 2010
  • by Frost & Sullivan

The Asia Pacific Contact Center Applications Market H1 2010, study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, ...

  • Industries : Call Center
  • Countries : Asia, South Korea, Philippines, New Zealand, Singapore, Indonesia, Australia, World, Vietnam, Thailand, Taiwan, Malaysia, Japan, India, China, Oceania
Assessment of Asia Pacific Contact Center Market CY2010

Assessment of Asia Pacific Contact Center Market CY2010

  • $ 18 000
  • Industry report
  • December 2010
  • by Frost & Sullivan

This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting ...

  • Industries : Call Center
  • Countries : South Korea, Asia, Japan, India, China
Latin American Contact Center Applications Market 2010

Latin American Contact Center Applications Market 2010

  • $ 6 500
  • Industry report
  • December 2010
  • by Frost & Sullivan

The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment ...

  • Industries : Call Center
  • Countries : South America, United States
Latin America Contact Center Outsourcing Services Market 2010

Latin America Contact Center Outsourcing Services Market 2010

  • $ 10 000
  • Industry report
  • November 2010
  • by Frost & Sullivan

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...

  • Industries : Call Center
  • Countries : South America

» View Public Reports

72 reports

Call Center Sector in Germany

  • Industry report
  • October 2012
  • 3 pages

... The last twelve months we Ve seen a dramatic rise in demand for network-based contact centre services in the uk. Colt will be able to offer these through their extensive network of channel partners. At ect ...


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