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Global Call Center Analysis & Statistics, May 2013
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1-30 of 48 reports
Global Office and Contact Center Headset Market
- $ 6 000
- Industry report
- February 2013
- by Frost & Sullivan
This study provides an in-depth analysis of the global office and contact center headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive ...
- Industries : Call Center
- Countries : World
Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets
- $ 10 000
- Industry report
- January 2013
- by Frost & Sullivan
The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian ...
- Industries : Call Center
- Countries : Colombia, Peru, South America, United States, Spain, World
2013 Worldwide Telemarketing Services Industry-Industry & Market Report
- $ 249
- Industry report
- December 2012
- by Barnes Reports
The 2013 Worldwide Telemarketing Services Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report ...
- Industries : Call Center
- Countries : World
Top 500 Call Centres (Global)
- $ 1 523
- Industry report
- November 2012
- by Plimsoll Publishing Ltd UK
This report is an in-depth financial evaluation of the Global Call Centres. Using the unique Plimsoll method of analysis, each of the largest 500 companies is individually assessed and ranked against ...
- Industries : Call Center
- Countries : World
Overview on the Latin American Contact Center Applications Markets
- $ 6 000
- Industry report
- November 2012
- by Frost & Sullivan
Different markets in the region present different set of opportunities for vendors. Increased activity has been seen along the whole region of a move toward self-service applications and using IVR as a ...
- Industries : Call Center
- Countries : South America
Global Call Centers Industry
- $ 4 950
- Industry report
- November 2012
- by Global Industry Analyst
This report analyzes the worldwide markets for Call Centers in US$ Million. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest ...
- Industries : Call Center
- Countries : World
Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market
- $ 6 000
- Industry report
- October 2012
- by Frost & Sullivan
This research study examines market trends, drivers, and restraints for European Middle-Eastern and African contact center outsourcing market. This study provides market size, revenue forecasts and breakdown ...
- Industries : Call Center
- Countries : Europe, United Kingdom, France, Germany, World, Africa, Spain, Italy, Russian Federation
North American Contact Center Systems Market
- $ 9 500
- Industry report
- September 2012
- by Frost & Sullivan
This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring ...
- Industries : Call Center
- Countries : North America, United States
Assessment of the Asia-Pacific Contact Center Market
- $ 20 000
- Industry report
- June 2012
- by Frost & Sullivan
This study is an assessment of the contact center market across six regions in APAC: Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It presents market sizing and forecasts ...
- Industries : Call Center
- Countries : South Korea, Philippines, India, Asia, New Zealand, Australia, United States, World, Japan, China, Oceania
Refining Business Models for SMB Tech Support
- $ 3 200
- Industry report
- March 2012
- by Parks Associates
This report examines market trends for consumer tech support services. It analyzes the evolution of tech support businesses as they have expanded business models to include new services, gauges the impact ...
- Industries : Call Center, Consumer Electronics
- Countries : World
North American Contact Center Outsourcing Markets
- $ 6 000
- Industry report
- February 2012
- by Frost & Sullivan
This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech ...
- Industries : Call Center
- Countries : United States, North America
Global Voice/Speech Recognition Systems Industry
- $ 1 995
- Industry report
- January 2012
- by Global Industry Analyst
The global outlook series on Voice/Speech Recognition Systems provides a collection of market briefs, concise summaries and statistical anecdotes of research findings. The report offers a rudimentary overview ...
- Industries : Call Center, Telephony
- Countries : World
Analysis of the Global Contact Center and Office Headset Market
- $ 6 000
- Industry report
- December 2011
- by Frost & Sullivan
This study provides an in-depth analysis of the global contact center and office headset market. The types of headsets covered in this research service are as follows: monaural, binaural, over the head, ...
- Industries : Call Center
- Countries : World
Teleperformance SA SWOT
- $ 175
- Company report
- December 2011
- by MarketLine
examines the firm ?s key business structure and operations, history and products, and provides summary analysis of its key revenue lines and strategy. Teleperformance is a leading provider of outsourced ...
- Industries : Call Center
- Countries : France, World, South America, North America, Europe, Africa
Contact Centre Systems Markets in EMEA
- $ 6 000
- Industry report
- October 2011
- by Frost & Sullivan
This research study provides a quantitative analysis of the contact centre systems markets in Europe, Middle East and Africa (EMEA). The contact centre systems market is segmented into six product segments, ...
- Industries : Call Center
- Countries : Europe, Spain, Russian Federation, Italy, France, Germany, World, Africa, United Kingdom
North American Hosted Contact Center Markets
- $ 6 000
- Industry report
- October 2011
- by Frost & Sullivan
This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted ...
- Industries : Call Center
- Countries : North America, United States
Global Interactive Voice Response (IVR) Systems Industry
- $ 4 500
- Industry report
- October 2011
- by Global Industry Analyst
This report analyzes the worldwide markets for Interactive Voice Response (IVR) Systems in US$ Million by the following Product Segments: Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports, and 65 & Above ...
- Industries : Call Center, Telephony
- Countries : World, United States, Canada
Colombian and Peruvian Contact Center Outsourcing Services
- $ 7 000
- Industry report
- May 2011
- by Frost & Sullivan
This study examines the trends in the Colombian and Peruvian contact center outsourcing services market and forecasts the market demand. It provides an extensive coverage of the services delivered in each ...
- Industries : Call Center
- Countries : Colombia, Peru, South America
Contact Centre Outsourcing in Europe
- $ 6 000
- Industry report
- May 2011
- by Frost & Sullivan
Contact centre outsourcing market in Europe is going through a period of consolidation. Contact centre clients are primarily focused on cost but we are seeing increasing focus on quality and added value ...
- Industries : Call Center
- Countries : Europe
Colombian and Peruvian Contact Center Outsourcing Services Markets 2010
- $ 7 000
- Industry report
- May 2011
- by Frost & Sullivan
This study examines the trends in the Colombian and Peruvian contact center outsourcing services market and forecasts the market demand. It provides an extensive coverage of the services delivered in each ...
- Industries : Call Center
- Countries : Colombia, Peru, South America
Argentinean and Chilean Contact Center Outsourcing Services Market 2010
- $ 7 000
- Industry report
- April 2011
- by Frost & Sullivan
This study examines trends in Argentina and Chile Contact Center Outsourcing Services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...
- Industries : Call Center
- Countries : Argentina, Chile, South America
Argentinean and Chilean Contact Center Outsourcing Services Markets 2010
- $ 7 000
- Industry report
- April 2011
- by Frost & Sullivan
This study examines trends in Argentina and Chile Contact Center Outsourcing Services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...
- Industries : Call Center
- Countries : Argentina, Chile, South America
Asia Pacific Contact Center Applications Market H1 2010
- $ 18 000
- Industry report
- December 2010
- by Frost & Sullivan
The Asia Pacific Contact Center Applications Market H1 2010, study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, ...
- Industries : Call Center
- Countries : Asia, South Korea, Philippines, New Zealand, Singapore, Indonesia, Australia, World, Vietnam, Thailand, Taiwan, Malaysia, Japan, India, China, Oceania
Assessment of Asia Pacific Contact Center Market CY2010
- $ 18 000
- Industry report
- December 2010
- by Frost & Sullivan
This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting ...
- Industries : Call Center
- Countries : South Korea, Asia, Japan, India, China
Latin American Contact Center Applications Market 2010
- $ 6 500
- Industry report
- December 2010
- by Frost & Sullivan
The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment ...
- Industries : Call Center
- Countries : South America, United States
2011 Worldwide Telemarketing Services Industry Report
- $ 249
- Industry report
- December 2010
- by Barnes Reports
The Telemarketing Services Industry report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2011 current and 2012 ...
- Industries : Call Center
- Countries : World, Argentina, Brazil, Mexico, Canada, Russian Federation, Italy, France, Germany, South Korea, Japan, India, China, Europe, United Kingdom, South America, Africa, Asia, North America
Latin America Contact Center Outsourcing Services Market 2010
- $ 10 000
- Industry report
- November 2010
- by Frost & Sullivan
This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local ...
- Industries : Call Center
- Countries : South America
Asia Pacific Contact Center Applications Market CY 2009
- $ 25 000
- Industry report
- October 2010
- by Frost & Sullivan
The Asia Pacific Contact Center Applications Market CY 2009 study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, ...
- Industries : Call Center
- Countries : Asia, South Korea, Philippines, New Zealand, Australia, Singapore, Indonesia, Vietnam, Thailand, Taiwan, Malaysia, Japan, India, China, World, Oceania
Asia Pacific Contact Center Services Market CY 2009
- $ 25 000
- Industry report
- October 2010
- by Frost & Sullivan
This research deliverable discusses the contact center services market in the Asia Pacific region. Six regions are examined: Australia and New Zealand, Greater China, India, Japan, South Korea and ASEAN. ...
- Industries : Call Center
- Countries : South Korea, Asia, India, China, Japan, World
North American Inbound Contact Routing Systems Markets
- $ 6 000
- Industry report
- September 2010
- by Frost & Sullivan
This study covers the state of the North American Inbound Contact Routing Systems Market, examining drivers and restraints for growth, pricing, distribution, technology, demand and geographical trends. ...
- Industries : Call Center, Telecommunication Services, Network Equipment
- Countries : United States, North America
» Download Public Reports
86 reports
Company Report: Call Center in Europe for Year 2012
- Company report
- June 2012
- 16 pages
... With the transformation teleperformance is clearly the global leader in outsourced call centres, on a very fragmented market where there is strong price pressure due to offshoring and greater automation of services ...
Company Report: Call Center In Africa For Year 2012
September 2012Company Report: Call Center For Year 2013
March 2013Call Center Market In New Zealand
November 2012Call Center Sector In Germany
October 2012Call Center Sector In The United Kingdom
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