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Global Call Center Analysis & Statistics, August 2016

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Global and Chinese Contact Centers Speech Applications Industry, 2016 Market Research Report

Global and Chinese Contact Centers Speech Applications Industry, 2016 Market Research Report

  • $ 2 800
  • Industry report
  • June 2016
  • by Prof Research

The 'Global and Chinese Contact Centers Speech Applications Industry, 2011-2021 Market Research Report' is a professional and in-depth study on the current state of the global Contact Centers Speech Applications ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Cloud Based Contact Center Market  - Computer Telephony Integration Software Outlook (2016-20)

Cloud Based Contact Center Market - Computer Telephony Integration Software Outlook (2016-20)

  • $ 2 500
  • Industry report
  • July 2016
  • by ResearchFox Consulting

The Cloud Based Contact Center Market - Computer Telephony Integration Software report covers a detailed analysis of Cloud Based Contact Center Market - Computer Telephony Integration Software size, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe, South America
Global Call Centers Industry

Global Call Centers Industry

  • $ 4 950
  • Industry report
  • May 2016
  • by Global Industry Analysts

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Teleperformance SE  - Strategy and SWOT Report

Teleperformance SE - Strategy and SWOT Report

  • $ 175
  • Company report
  • November 2015
  • by MarketLine

Introduction Teleperformance SE - Strategy and SWOT Report, is a source of comprehensive company data and information. The report covers the company’s structure, operation, SWOT analysis, product and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom, World
Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020

Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020

  • $ 7 150
  • Industry report
  • November 2015
  • by MarketsandMarkets

The cloud model has seen high demand and growth in the contact center market over the past few years. A cloud-based contact center is a deployment model that allows businesses to host their contact cente ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World, North America, United States, Europe
Global Contact Center Market 2015-2019

Global Contact Center Market 2015-2019

  • $ 2 500
  • Industry report
  • November 2015
  • by Infiniti Research Limited

About contact center Business enterprises worldwide have become increasingly dependent on various technologies and the Internet to run their business and drive revenue growth. This trend is expected to ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

  • $ 4 500
  • Industry report
  • August 2015
  • by IDC

This IDC study examines the worldwide contact center applications market for 2012-2014. Revenue and market share of the leading vendors are provided for 2014."The contact center market is a leading component ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
2015 EMEA Contact Center Systems Buyers Guide

2015 EMEA Contact Center Systems Buyers Guide

  • $ 10 000
  • Industry report
  • June 2015
  • by Frost & Sullivan

Flexibility is the Key for Maintaining Relevance The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares

Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

This IDC study examines the worldwide contact center infrastructure and software (CCIS) market for 2013; it also includes a five-year growth forecast for 2014-2018, as well as an overview of the trends ...

  • Industries : Software
  • Countries : World
EMEA Contact Center Infrastructure and Software 2014-2018 Forecast and 2013 Vendor Shares

EMEA Contact Center Infrastructure and Software 2014-2018 Forecast and 2013 Vendor Shares

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

This IDC study examines the EMEA CCIS market for 2013, including a five-year growth forecast for 2014-2018 supported by a description of trends and forecast assumptions for the period. For EMEA, the subregions ...

  • Industries : Software
  • Countries : Europe
Contact Center Outsourcing Market in the APAC Region 2015-2019

Contact Center Outsourcing Market in the APAC Region 2015-2019

  • $ 2 500
  • Industry report
  • February 2015
  • by Infiniti Research Limited

About Contact Center Outsourcing Contact centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : World
2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

  • $ 10 000
  • Industry report
  • December 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections. Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
2014 North American Contact Center Systems Buyer's Guide

2014 North American Contact Center Systems Buyer's Guide

  • $ 10 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections: Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Customer Engagement in Healthcare in Europe and North America

Customer Engagement in Healthcare in Europe and North America

  • $ 12 500
  • Industry report
  • October 2014
  • by Frost & Sullivan

Healthcare Vertical Research Background and Objectives This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact strategies, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe, North America
Worldwide Contact Center Applications 2013 Vendor Shares

Worldwide Contact Center Applications 2013 Vendor Shares

  • $ 3 000
  • Industry report
  • August 2014
  • by IDC

This IDC study examines the contact center applications market for the period from 2011 to 2013. Revenue and market share of the leading vendors are provided for 2013. "The contact center environment represents ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Thailand Communications Usage and Preferences by Vertical Industry 2013

Thailand Communications Usage and Preferences by Vertical Industry 2013

  • $ 3 500
  • Industry report
  • June 2014
  • by IDC

This IDC study uses results from IDC Asia/Pacific (Excluding Japan) Communications & WAN Usage Survey 2013 in identifying communications adoption, usage, and preferences, as well as spending and trends ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Thailand, World
Enterprise Priorities in Europe: Agent Performance Optimization

Enterprise Priorities in Europe: Agent Performance Optimization

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in North America: Contact Center Outsourcing

Enterprise Priorities in North America: Contact Center Outsourcing

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Enterprise Priorities in Europe: Contact Center Outsourcing

Enterprise Priorities in Europe: Contact Center Outsourcing

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Enterprise Priorities in North America: Cloud Contact Center Solutions

Enterprise Priorities in North America: Cloud Contact Center Solutions

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : North America
Enterprise Priorities in Europe: Cloud Contact Center Solutions

Enterprise Priorities in Europe: Cloud Contact Center Solutions

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Worldwide Contact Center Applications  2012 Vendor Shares

Worldwide Contact Center Applications 2012 Vendor Shares

  • $ 3 000
  • Industry report
  • December 2013
  • by IDC

This IDC study examines the contact center applications market for the period from 2010 to 2012. Revenue and market share of the leading vendors are provided for 2012. "The underpinnings that the contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Opportunities in a Mature Contact Center Market

Opportunities in a Mature Contact Center Market

  • $ 1 500
  • Industry report
  • December 2013
  • by Frost & Sullivan

Growth in Hosted ACD, Chat, and Integration with UC Systems Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States, North America
Western Europe CRM Application Vendor Shares, 2012

Western Europe CRM Application Vendor Shares, 2012

  • $ 3 500
  • Industry report
  • June 2013
  • by IDC

This IDC study presents in-depth analysis of the Western European market for CRM applications, with all data reported in constant dollars. The study ranks the largest vendors by functional markets (contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Advertising and Marketing, Marketing, Marketing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center, Consumer Services
  • Countries : Europe
North American Contact Center Systems Market

North American Contact Center Systems Market

  • $ 4 950
  • Industry report
  • September 2012
  • by Frost & Sullivan

This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : North America
Assessment of the Asia-Pacific Contact Center Market

Assessment of the Asia-Pacific Contact Center Market

  • $ 20 000
  • Industry report
  • June 2012
  • by Frost & Sullivan

This study is an assessment of the contact center market across six regions in APAC: Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It presents market sizing and forecasts ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Asia, India



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