Call Center Analysis & Statistics, December 2014

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Asia-Pacific Contact Center Applications Market, 2013

Asia-Pacific Contact Center Applications Market, 2013

  • $ 25 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region ...

  • Industries : Call Center
  • Countries : South Korea, Philippines, Asia, Australia, New Zealand, Singapore, Indonesia, Japan, China, Malaysia, Vietnam, Thailand, Taiwan, India, World, Oceania
Customer Engagement in Government and Education in Europe and North America

Customer Engagement in Government and Education in Europe and North America

  • $ 12 500
  • Industry report
  • October 2014
  • by Frost & Sullivan

The Current and Future Government and Education Vertical This study's objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government ...

  • Industries : Call Center
  • Countries : North America, Europe, World
Customer Engagement in Healthcare in Europe and North America

Customer Engagement in Healthcare in Europe and North America

  • $ 12 500
  • Industry report
  • October 2014
  • by Frost & Sullivan

Healthcare Vertical Research Background and Objectives This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact strategies, ...

  • Industries : Call Center
  • Countries : North America, Europe, World
2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

2014 North America Hosted/Cloud Contact Center Buyers Guide : Selecting the Right Cloud Solution Provider for Your Contact Center

  • $ 10 000
  • Industry report
  • December 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections. Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : Call Center
  • Countries : North America
2014 North American Contact Center Systems Buyer%s Guide

2014 North American Contact Center Systems Buyer%s Guide

  • $ 10 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Purpose This study is divided into two sections: Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. This is based on extensive primary ...

  • Industries : Call Center
  • Countries : United States
The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing

The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing

  • $ 10 000
  • Industry report
  • October 2014
  • by Frost & Sullivan

2014 North America Contact Center Outsourcing Buyer's Guide This study is divided into four sections: A. Section 1 provides analyst commentary on the most important market forces affecting outsourcing ...

  • Industries : Call Center
  • Countries : North America, World
Henson Contact center-Latvia

Henson Contact center-Latvia

  • $ 9 141
  • Company report
  • December 2014
  • by PureData

Description of Content of Retailer Reports The report consist of a main PDF file of about 450 pages, about 9500 web pages, about 14,500 spreadsheets, about 14,500 database tables, and a large number of ...

  • Industries : Call Center
Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

Analysis of the EMEA Hosted Contact Centre Services Market : Multi-channel Interface Solutions Help Tackle Business Needs to Improve Customer Experience

  • $ 6 000
  • Industry report
  • November 2014
  • by Frost & Sullivan

Key Findings •Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact centre services in the EMEA market. •In 2013, the market was valued at $ xx million, ...

  • Industries : Call Center
  • Countries : United States, United Kingdom, France, Germany
Global Technical Support Outsourcing Market 2014-2018

Global Technical Support Outsourcing Market 2014-2018

  • $ 2 500
  • Industry report
  • October 2014
  • by Infiniti Research Limited

About Technical Support Outsourcing Technical support is a wide range of services through which enterprises provide assistance to users of technology products. The support is usually delivered over email, ...

  • Industries : Call Center
  • Countries : World
Global Contact Center Market 2014-2018

Global Contact Center Market 2014-2018

  • $ 2 500
  • Industry report
  • October 2014
  • by Infiniti Research Limited

About Contact Center A contact center is the central point in an enterprise from which all customer contacts are managed. A contact center plays a prominent role within enterprise wide customer management ...

  • Industries : Call Center
  • Countries : World
Update on the Contact Center Outsourcing Markets in Latin America, 2014 : Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

Update on the Contact Center Outsourcing Markets in Latin America, 2014 : Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

  • $ 1 500
  • Industry report
  • December 2014
  • by Frost & Sullivan

Executive Summary •The contact center outsourcing services market in Latin America is expected to attain revenue of $ x billion in 2014, driven by a solid performance of key regions such as Colombia, ...

  • Industries : Call Center
  • Countries : South America
Telemarketing & Call Centers Market in the United States

Telemarketing & Call Centers Market in the United States

  • $ 1 020
  • Industry report
  • October 2014
  • by Ibisworld

Phoning it in Over the past five years, economic gloom and overseas outsourcing have hurt demand for US-based telemarketing firms, causing revenue to slow in line with low demand. Compounding this trend, ...

  • Industries : Call Center
  • Countries : United States
The SpacialBuzz

The SpacialBuzz

  • $ 999
  • Industry report
  • October 2014
  • by Analysys Mason

SpatialBuzz is a UK-based start-up that is using analytics and cloud technology to improve customer experience and help improve customer support.

  • Industries : Call Center
The SpatialBuzz

The SpatialBuzz

  • $ 999
  • Industry report
  • October 2014
  • by Analysys Mason

SpatialBuzz is a UK-based start-up that is using analytics and cloud technology to improve customer experience and help improve customer support.

  • Industries : Call Center
Microlog Corporation (MLOG) - Strategic SWOT Analysis Review

Microlog Corporation (MLOG) - Strategic SWOT Analysis Review

  • $ 300
  • Company report
  • November 2014
  • by Global Data

Summary Microlog Corporation (Microlog) is a telecommunication company, based in the US. The company provides integrated voice response and computer telephony integration solutions for the government, ...

  • Industries : Call Center
  • Countries : United States
Pacific Systems Corporation (Symbol:3847) SWOT Analysis, Strategy, Revenues and Profits

Pacific Systems Corporation (Symbol:3847) SWOT Analysis, Strategy, Revenues and Profits

  • $ 300
  • Company report
  • November 2014
  • by Global Data

This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...

  • Industries : Call Center
  • Countries : Japan
Salmat Limited (Symbol:SLM) SWOT Analysis, Strategy, Revenues and Profits

Salmat Limited (Symbol:SLM) SWOT Analysis, Strategy, Revenues and Profits

  • $ 300
  • Company report
  • November 2014
  • by Global Data

This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...

  • Industries : Call Center
  • Countries : Australia, Philippines, New Zealand, United States, Taiwan, Malaysia
Unima 2000 Systemy Teleinformatyczne SA (Symbol:U2K) SWOT Analysis, Strategy, Revenues and Profits

Unima 2000 Systemy Teleinformatyczne SA (Symbol:U2K) SWOT Analysis, Strategy, Revenues and Profits

  • $ 300
  • Company report
  • November 2014
  • by Global Data

This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...

  • Industries : Call Center
China All Access (Symbol:Holdings) SWOT Analysis, Strategy, Revenues and Profits

China All Access (Symbol:Holdings) SWOT Analysis, Strategy, Revenues and Profits

  • $ 300
  • Company report
  • November 2014
  • by Global Data

This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...

  • Industries : Call Center
  • Countries : China
Kalanit Carmon Services Ltd. (Symbol:KLNT) SWOT Analysis, Strategy, Revenues and Profits

Kalanit Carmon Services Ltd. (Symbol:KLNT) SWOT Analysis, Strategy, Revenues and Profits

  • $ 300
  • Company report
  • November 2014
  • by Global Data

This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...

  • Industries : Call Center
  • Countries : Israel
Centergistic Solutions, Inc. - Strategic SWOT Analysis Review

Centergistic Solutions, Inc. - Strategic SWOT Analysis Review

  • $ 300
  • Company report
  • November 2014
  • by Global Data

Summary Centergistic Solutions, Inc. (Centergistic) is an IT software company. The company develops and installs software management systems for contact centers. Its AgentView product is a performance ...

  • Industries : Call Center
  • Countries : United States
Vodafone India Limited - Strategic SWOT Analysis Review

Vodafone India Limited - Strategic SWOT Analysis Review

  • $ 300
  • Company report
  • November 2014
  • by Global Data

Summary Vodafone India Limited (Vodafone India) is a telecommunication service provider. The company provides telecommunication services to its customers. It provides services such as voice services, world ...

  • Industries : Call Center
  • Countries : India
Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

  • $ 299
  • Industry report
  • November 2014
  • by Kentley Insights

Telemarketing Bureaus and Other Contact Centers Industry in the United States - Market Report KENTLEY INDUSTRY INSIGHTS MARKET REPORT This Market Report is an in-depth evaluation of the Telemarketing Bureaus ...

  • Industries : Call Center
  • Countries : United States
2015 U.S. Telemarketing Services Industry-Industry & Market Report

2015 U.S. Telemarketing Services Industry-Industry & Market Report

  • $ 149
  • Industry report
  • October 2014
  • by Barnes Reports

The 2015 U.S. Telemarketing Services Industry-Industry & Market report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features ...

  • Industries : Call Center
  • Countries : United States
TFS Financial Corporation : Company Profile and SWOT Analysis

TFS Financial Corporation : Company Profile and SWOT Analysis

  • $ 125
  • Company report
  • December 2014
  • by World Market Intelligence Ltd

Synopsis World Market Intelligence's "TFS Financial Corporation : Company Profile and SWOT Analysis" contains in depth information and data about the company and its operations. The profile contains a ...

  • Industries : Call Center
  • Countries : United States
Analysis of the Asia-Pacific UC-as-a-Service Market

Analysis of the Asia-Pacific UC-as-a-Service Market

  • $ 15 000
  • Industry report
  • September 2014
  • by Frost & Sullivan

Cloud UC Services Will Drive the Market This research service analyzes the Asia-Pacific unified communication-as-a-service market for 2013. It examines the drivers and restraints for growth, pricing, ...

  • Industries : Call Center
  • Countries : South Korea, China, Japan, Asia, India
Adding Value and Managing Change in Today's Contact Center

Adding Value and Managing Change in Today's Contact Center

  • $ 1 500
  • Industry report
  • September 2014
  • by Frost & Sullivan

Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies Customer contact systems integrators and value-added resellers or “solutions integrators” (SIs) are the ...

  • Industries : Call Center
Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization) - Worldwide Forecasts and Analysis (2014 - 2019)

Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization) - Worldwide Forecasts and Analysis (2014 - 2019)

  • $ 4 650
  • Industry report
  • August 2014
  • by MarketsandMarkets

The cloud based contact center market analysis consists of various types of solution, service, application, vertical, and region. The overall market size is found by adding up the market size of each solution ...

  • Industries : Call Center
  • Countries : World
Customer Engagement in Manufacturing in Europe and North America

Customer Engagement in Manufacturing in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Manufacturing Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : Call Center
  • Countries : North America, Europe, World
Customer Engagement in Financial Services in Europe and North America

Customer Engagement in Financial Services in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Financial Services Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : Call Center
  • Countries : North America, Europe, World
64 reports

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Call Center Analysis in the US

  • July 2014
    6 pages
  • Call Center  

    Call Centre  

  • United States  

    Canada  

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Call Center Analysis

January 2014

1 Companies

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Aspect Software

United States

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