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Call Center Analysis & Statistics, September 2016

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IDC MaturityScape: Service Innovation in Manufacturing

IDC MaturityScape: Service Innovation in Manufacturing

  • $ 4 500
  • Industry report
  • September 2016
  • by IDC

This IDC study describes the IDC MaturityScape for service innovation in manufacturing. It defines the stages, outcomes, and actions required to continually innovate around after-sales services and create ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center, Manufacturing
Japan CRM Application Market Shares, 2015: Marketing Application Continues to Grow

Japan CRM Application Market Shares, 2015: Marketing Application Continues to Grow

  • $ 4 500
  • Industry report
  • September 2016
  • by IDC

This IDC study is a translation of the Japanese document IDC #JPJ40593816, which analyzes the market share of vendors in the Japan CRM application market based on their individual shipment revenue. IDC ...

  • Industries : Solution Integration, Solution Integration, IT Services, IT Services
  • Countries : Japan
Japan Unified Communications and Collaboration Market Shares, 2015: IP Telephony, Collaboration, Conferencing System, and Contact Center System

Japan Unified Communications and Collaboration Market Shares, 2015: IP Telephony, Collaboration, Conferencing System, and Contact Center System

  • $ 4 500
  • Industry report
  • August 2016
  • by IDC

This IDC study is a translation of the Japanese document IDC #JPJ40608016 that presents market shares analysis based on vendors' factory revenue performance in the Japan unified communications and collaborative ...

  • Industries : Telecom, Hosting, Hosting
  • Countries : Japan
Cloud Based Contact Center Market  - Computer Telephony Integration Software Outlook (2016-20)

Cloud Based Contact Center Market - Computer Telephony Integration Software Outlook (2016-20)

  • $ 2 500
  • Industry report
  • July 2016
  • by ResearchFox Consulting

The Cloud Based Contact Center Market - Computer Telephony Integration Software report covers a detailed analysis of Cloud Based Contact Center Market - Computer Telephony Integration Software size, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe, South America
Call Centres Nordic  Industry Report

Call Centres Nordic Industry Report

  • $ 777
  • Industry report
  • September 2016
  • by Plimsoll Publishing Ltd UK

Plimsoll's Call Centres (NORDIC) analysis is the most definitive and accurate study of the Call Centres (NORDIC) sector in 2016. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Call Centres UK Industry Report

Call Centres UK Industry Report

  • $ 477
  • Industry report
  • September 2016
  • by Plimsoll Publishing Ltd UK

Plimsoll’s UK Call Centres (UK) analysis is the most definitive and accurate study of the Call Centres (UK) sector in 2016. The report is split into two sections and uses both a written and graphical ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
Experience Avaya 2016

Experience Avaya 2016

  • $ 500
  • Industry report
  • August 2016
  • by IDC

This IDC Flash covers the Experience Avaya event held in Sydney, Australia on July 12, 2016. Avaya presented its key technology offerings and customer use cases, highlighted by ongoing customer deploy ...

  • Industries : Hosting, Hosting, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
Global and Chinese Contact Centers Speech Applications Industry, 2016 Market Research Report

Global and Chinese Contact Centers Speech Applications Industry, 2016 Market Research Report

  • $ 2 800
  • Industry report
  • June 2016
  • by Prof Research

The 'Global and Chinese Contact Centers Speech Applications Industry, 2011-2021 Market Research Report' is a professional and in-depth study on the current state of the global Contact Centers Speech Applications ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
2016 Global Contact Center Systems Buyers Guide

2016 Global Contact Center Systems Buyers Guide

  • $ 3 000
  • Industry report
  • June 2016
  • by Frost & Sullivan

Choosing a Vendor for Omnichannel Transformation The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report

2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report

2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Telephony, Business Outsourcing, Mobile Services, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report

2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report

2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report, published annually ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Industry total sold through Telemarketing services-Product & Services Report

2016 U.S. Industry total sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Industry total sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report

2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Japan Unified Communications and Collaboration Market Forecast, 2016-2020

Japan Unified Communications and Collaboration Market Forecast, 2016-2020

  • $ 4 500
  • Industry report
  • May 2016
  • by IDC

The trend toward transitioning to the cloud is gaining speed in the Japan UC&C market, and for IT suppliers, the need for cloud provision that includes sales partners is increasing. In addition, 2015 marked ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Telecom, Call Center, Call Center, Call Center, Call Center
  • Countries : Japan
Global Call Centers Industry

Global Call Centers Industry

  • $ 4 950
  • Industry report
  • May 2016
  • by Global Industry Analysts

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Telemarketing & Call Centers in the US - Industry Market Research Report

Telemarketing & Call Centers in the US - Industry Market Research Report

  • $ 1 020
  • Industry report
  • April 2016
  • by Ibisworld

Outbound calls: Demand for high-value operators will increase revenue, but offshoring will limit growth Telemarketing & Call Centers in the US Over the past five years, the economic recession and overseas ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Contact Center Solutions on Skype for Business

Contact Center Solutions on Skype for Business

  • $ 3 500
  • Industry report
  • April 2016
  • by IDC

This IDC study provides an overview of the contact center capabilities of Skype for Business, lays out the integration opportunities, and discusses the options vendors and customers have in choosing an ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Other Business Services in USA: ISIC 7499

Other Business Services in USA: ISIC 7499

  • $ 657
  • Industry report
  • April 2016
  • by Euromonitor International

Euromonitor International’s Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : United States
The Analytics in customer care: application areas that enable CSPs to deliver personalised interaction

The Analytics in customer care: application areas that enable CSPs to deliver personalised interaction

  • $ 150
  • Industry report
  • March 2016
  • by Analysys Mason

Communications service providers (CSPs) need to improve their interactions with subscribers as the demand for personalisation increases. However, CSPs do not have systems that can process subscriber information ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
Analysis of the Hosted and Cloud Contact Center Market in Latin America

Analysis of the Hosted and Cloud Contact Center Market in Latin America

  • $ 4 950
  • Industry report
  • March 2016
  • by Frost & Sullivan

In a Complex Economic Scenario, Flexibility and Scalability are Drawing Attention to the Cloud Model This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Teleperformance SA (formerly SR.Teleperformance) – Mergers & Acquisitions (M&A), Partnerships & Alliances and Investment Report

Teleperformance SA (formerly SR.Teleperformance) – Mergers & Acquisitions (M&A), Partnerships & Alliances and Investment Report

  • $ 350
  • Company report
  • March 2016
  • by MarketLine

Project Synopsis: Datamonitor's Company Mergers & Acquisitions (M&A), Partnerships & Alliances and Investments reports offer a comprehensive breakdown of the organic and inorganic growth activity undertaken ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United States, United Kingdom, France
IDC MaturityScape Benchmark: Contact Center Infrastructure in the Nordics

IDC MaturityScape Benchmark: Contact Center Infrastructure in the Nordics

  • $ 4 500
  • Industry report
  • February 2016
  • by IDC

This IDC study presents the results of IDC's 2016 Nordic Contact Center Infrastructure MaturityScape Benchmark Survey. The survey included over 100 organizations in the Nordics, including representatives ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Five9, Inc. (USA)

Five9, Inc. (USA)

  • $ 1 750
  • Company report
  • January 2016
  • by Global Industry Analysts

This report presents quick facts about Five9, Inc., which is principally involved in providing Cloud Software for Contact Centers. Illustrated with 35 tables, the report showcases the company's recent ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United States
Call Centre Operations in South Africa 2015

Call Centre Operations in South Africa 2015

  • $ 1 120
  • Industry report
  • December 2015
  • by Gatestreet Ltd

The Call Centre Sector: This report focuses on South Africa’s call or contact centre industry which accounts for 80% of business process outsourcing (BPO) operations and contributes more than R46bn annually ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : South Africa
Teleperformance SE  - Strategy and SWOT Report

Teleperformance SE - Strategy and SWOT Report

  • $ 175
  • Company report
  • November 2015
  • by MarketLine

Introduction Teleperformance SE - Strategy and SWOT Report, is a source of comprehensive company data and information. The report covers the company’s structure, operation, SWOT analysis, product and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United Kingdom, United States, World
Overview of the Brazilian Contact Centre Sector

Overview of the Brazilian Contact Centre Sector

  • $ 925
  • Industry report
  • November 2015
  • by FALKE Information Services

The Brazilian contact centre market is expected to reach nearly US$ 16 billion in 2015 with over 820 customer care units. The average revenue per units has continued to increase since 2011 and is expected ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Brazil
Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020

Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020

  • $ 7 150
  • Industry report
  • November 2015
  • by MarketsandMarkets

The cloud model has seen high demand and growth in the contact center market over the past few years. A cloud-based contact center is a deployment model that allows businesses to host their contact cente ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center, Hosting, Hosting, IT Services, IT Services
  • Countries : World, North America, United States, Europe
Global Contact Center Market 2015-2019

Global Contact Center Market 2015-2019

  • $ 2 500
  • Industry report
  • November 2015
  • by Infiniti Research Limited

About contact center Business enterprises worldwide have become increasingly dependent on various technologies and the Internet to run their business and drive revenue growth. This trend is expected to ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
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