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Call Center Analysis & Statistics, May 2013
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» Purchase Premium Reports
1-30 of about 100 reports
UK Outsourced Contact Centres: Market insight report
- $ 1 086
- Industry report
- March 2013
- by Apex Insight
The contact centre industry is relatively young. It grew rapidly over the past couple of decades but has been impacted by recent, less certain, economic conditions. Its working practices have continued ...
- Industries : Call Center
- Countries : United Kingdom
Telemarketing & Call Centers in the US - Industry Risk Rating Report
- $ 1 020
- Industry report
- April 2013
- by Ibisworld
IBISWORLD INDUSTRY RISK RATINGS REPORT This is the replacement for IBISWorld's February 2012 edition of Telemarketing & Call Centers in the US Industry Risk Ratings Report. Industry Risk Ratings Synopsis ...
- Industries : Call Center
- Countries : United States
Telemarketing & Call Centers Market in the United States
- $ 1 020
- Industry report
- March 2013
- by Ibisworld
Phoning it in Over the past five years, economic gloom and overseas outsourcing have hurt demand for US-based telemarketing firms, causing revenue to slow in line with low demand. Compounding this trend, ...
- Industries : Call Center
- Countries : United States
Elisa Oyj (Symbol:ELI1V) SWOT Analysis, Strategy, Revenues and Profits
- $ 300
- Company report
- March 2013
- by Global Data
This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...
- Industries : Call Center, Mobile Telephony
- Countries : Finland
D & M Telemarketing Public Ltd (Symbol:TLM) SWOT Analysis, Strategy, Revenues and Profits
- $ 300
- Company report
- March 2013
- by Global Data
This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...
- Industries : Call Center
Essintial Enterprise Solutions - Strategic SWOT Analysis Review
- $ 300
- Company report
- March 2013
- by Global Data
Summary Essintial Enterprise Solutions (Essential) is a business process outsourcing (BPO) service provider. It offers comprehensive supply chain services incluidng inventory management, warehousing and ...
- Industries : Call Center
- Countries : United States
Teleperformance S.A. (Symbol:RCF) SWOT Analysis, Strategy, Revenues and Profits
- $ 125
- Company report
- May 2013
- by Global Data
This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...
- Industries : Call Center
Global Office and Contact Center Headset Market
- $ 6 000
- Industry report
- February 2013
- by Frost & Sullivan
This study provides an in-depth analysis of the global office and contact center headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive ...
- Industries : Call Center
- Countries : World
Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market
- $ 7 000
- Industry report
- February 2013
- by Frost & Sullivan
The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand ...
- Industries : Call Center
- Countries : Argentina, Chile
Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets
- $ 10 000
- Industry report
- January 2013
- by Frost & Sullivan
The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian ...
- Industries : Call Center
- Countries : Colombia, Peru, South America, United States, Spain, World
Call Centres Market in the UK
- $ 860
- Industry report
- January 2013
- by Ibisworld
Phone a friend: The telecommunications and financial segments are driving market growth Call Centres in the UK Industry participants operate as a telecommunications intermediary between consumers and ...
- Industries : Call Center
- Countries : United Kingdom
Contact Centres Market Report 2013
- $ 898
- Industry report
- January 2013
- by Key Note Publications Ltd
Executive Summary The ongoing economic instability currently being experienced across the UK resulted in a small decline of 1.2% in the number of people employed in call centres and customer care in 2011; ...
- Industries : Call Center
Mexico, Central America and Caribbean Contact Center Outsourcing Markets
- $ 7 000
- Industry report
- December 2012
- by Frost & Sullivan
In Mexico, during 2011, the domestic contact center outsourcing market remained stable while the offshoring business increased compared with 2010. It is expected that offshore penetration will keep growing ...
- Industries : Call Center
- Countries : Mexico
Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil
- $ 6 000
- Industry report
- December 2012
- by Frost & Sullivan
The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant ...
- Industries : Call Center
- Countries : Brazil
2013 U.S. Telemarketing Services Industry-Capital & Expenses Report
- $ 149
- Industry report
- December 2012
- by Barnes Reports
The 2013 U.S. Telemarketing Services Industry-Capital & Expenses Report, published annually by Barnes Reports, contains timely and accurage industry statistics, forecasts and demographics. The report features ...
- Industries : Call Center
- Countries : United States
2013 Worldwide Telemarketing Services Industry-Industry & Market Report
- $ 249
- Industry report
- December 2012
- by Barnes Reports
The 2013 Worldwide Telemarketing Services Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report ...
- Industries : Call Center
- Countries : World
Top 60 Call centres (Germany)
- $ 1 159
- Industry report
- November 2012
- by Plimsoll Publishing Ltd UK
This report is an in-depth financial evaluation of the Germany Call centres. Using the unique Plimsoll method of analysis, each of the largest 60 companies is individually assessed and ranked against ...
- Industries : Call Center
- Countries : Germany
Top 500 Call Centres (Global)
- $ 1 523
- Industry report
- November 2012
- by Plimsoll Publishing Ltd UK
This report is an in-depth financial evaluation of the Global Call Centres. Using the unique Plimsoll method of analysis, each of the largest 500 companies is individually assessed and ranked against ...
- Industries : Call Center
- Countries : World
Overview on the Latin American Contact Center Applications Markets
- $ 6 000
- Industry report
- November 2012
- by Frost & Sullivan
Different markets in the region present different set of opportunities for vendors. Increased activity has been seen along the whole region of a move toward self-service applications and using IVR as a ...
- Industries : Call Center
- Countries : South America
DaVita Inc. (Symbol:DVA) SWOT Analysis, Strategy, Revenues and Profits
- $ 125
- Company report
- November 2012
- by Global Data
This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...
- Industries : Call Center
- Countries : United States
Global Call Centers Industry
- $ 4 950
- Industry report
- November 2012
- by Global Industry Analyst
This report analyzes the worldwide markets for Call Centers in US$ Million. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest ...
- Industries : Call Center
- Countries : World
Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market
- $ 6 000
- Industry report
- October 2012
- by Frost & Sullivan
This research study examines market trends, drivers, and restraints for European Middle-Eastern and African contact center outsourcing market. This study provides market size, revenue forecasts and breakdown ...
- Industries : Call Center
- Countries : Europe, United Kingdom, France, Germany, World, Africa, Spain, Italy, Russian Federation
Call centres in Italy - SWOT analysis
- $ 188
- Industry report
- October 2012
- by Databank - Cerved Group
This report provides a SWOT analysis on the Call Centres Italian market: strategic map of operators by market, product, typology, nationality, strategies observed by the main players in terms of advertising, ...
- Industries : Call Center
- Countries : Italy
Call centres in Italy
- $ 3 500
- Industry report
- October 2012
- by Databank - Cerved Group
This report supplies information on the Call Centres Italian market and its competitors: market trends, SWOT and key success factors analysis, major companies performance indicators (total turnover, secto ...
- Industries : Call Center
- Countries : Italy
Call centres in Italy - Overview
- $ 563
- Industry report
- October 2012
- by Databank - Cerved Group
This report provides an overview of the Call Centres Italian market and its competitors: key sector data by segment, major recent trends, supply and demand evolution and their main drivers, market leaders, ...
- Industries : Call Center
- Countries : Italy
Call centres in Italy - Sector environment
- $ 563
- Industry report
- October 2012
- by Databank - Cerved Group
This report provides information on the sector environment of the Call Centres Italian market: detailed data on the sector by segment, market trends and its main drivers, competitive forces and their impact ...
- Industries : Call Center
- Countries : Italy
Call centres in Italy - Sector financials
- $ 563
- Industry report
- October 2012
- by Databank - Cerved Group
This report provides financial indicators on the Call Centres Italian market: key characteristics and drivers of the demand and supply by segment, main reasons for the trends observed, financial indicators ...
- Industries : Call Center
- Countries : Italy
Call centres in Italy - Main players
- $ 750
- Industry report
- October 2012
- by Databank - Cerved Group
This report supplies information on the competitors typologies of the Call Centres Italian market: types of operators, by segment, by nationality or ownership structure, ranking of companies in terms of ...
- Industries : Call Center
- Countries : Italy
Call centres in Italy - Competitive performances and market shares
- $ 1 125
- Industry report
- October 2012
- by Databank - Cerved Group
This report supplies information on the competitive performances of the operators of the Call Centres Italian market: competitive performances by segment, market shares by segment, by distribution channel, ...
- Industries : Call Center
- Countries : Italy
Call Centres & Integrated Industry ing Market in Australia
- $ 980
- Industry report
- September 2012
- by Ibisworld
Call for quality: Increased focus on customer service improves market performance Call Centres & Integrated Industry ing in Australia Companies in this market answer telephone calls and relay messages ...
- Industries : Call Center
- Countries : Australia
» Download Public Reports
About 600 reports
Israel: Country Profile, 2013, focus on Call Center
- Country report
- January 2013
- 56 pages
... And zhou, 2002 t t+ 1 t+ 2meet demand recruit/promot e 8 workforce planning in call centers High varying demand (minutes-hours resolution) Tradeoff between efficiency and service level High ...
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