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Call Center Analysis & Statistics, April 2014

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1-30 of about 200 reports
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

  • $ 10 000
  • Industry report
  • February 2014
  • by Frost & Sullivan

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation Growth in the Mexican contact center outsourcing services market is expected to be driven by local business ...

  • Industries : Call Center
  • Countries : Mexico
Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

  • $ 3 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

Improving Business Productivity Quickly and at a Lower Cost Executive Summary - The cloud-hosted model enables contact centers to be more productive, offering better service to clients with reduced capital ...

  • Industries : Call Center
  • Countries : South America
Update on the Contact Center Outsourcing Services Market in Latin America

Update on the Contact Center Outsourcing Services Market in Latin America

  • $ 1 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

Domestic Business Drives Growth in a Highly Concentrated Market Executive Summary •The Latin American contact center outsourcing services market attained revenue of $xx billion in 2013 as a result of ...

  • Industries : Call Center
  • Countries : South America
Contact Center%s Customer Experience in Brazil 

Contact Center%s Customer Experience in Brazil 

  • $ 1 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

An Overview of the Market's Current Scenario and Recommendations for Companies on Customer Experience Management Executive Summary •The contact center's customer experience in Brazil currently has a ...

  • Industries : Call Center
  • Countries : Brazil
Bytes Technology Group Limited SWOT Analysis, Strategy, Revenues and Profits

Bytes Technology Group Limited SWOT Analysis, Strategy, Revenues and Profits

  • $ 300
  • Company report
  • February 2014
  • by Global Data

This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...

  • Industries : Call Center, Voip
  • Countries : South Africa, Africa, United Kingdom
IBS AB - Strategic SWOT Analysis Review

IBS AB - Strategic SWOT Analysis Review

  • $ 300
  • Company report
  • February 2014
  • by Global Data

Summary IBS AB (IBS or International Business Systems) offers a wide range of distribution resource management software that provides business applications for the wholesalers, manufacturers and marketers. ...

  • Industries : Call Center
  • Countries : Sweden
Big Data Applications in the Contact Center:  Opportunities and Challenges

Big Data Applications in the Contact Center:  Opportunities and Challenges

  • $ 1 500
  • Industry report
  • January 2014
  • by Frost & Sullivan

Untapped Sources of Data Promise Hyper Intelligence for Customer Service Big Data, a hot business topic these days, is emphasized on a myriad of web sites of solution providers in the contact center space, ...

  • Industries : Call Center
2014 Worldwide Telemarketing Services Industry-Industry & Market Report

2014 Worldwide Telemarketing Services Industry-Industry & Market Report

  • $ 299
  • Industry report
  • December 2013
  • by Barnes Reports

The 2014 Worldwide Telemarketing Services Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. NEW fo ...

  • Industries : Call Center
  • Countries : World
2014 U.S. Telemarketing Services Industry-Capital & Expenses Report

2014 U.S. Telemarketing Services Industry-Capital & Expenses Report

  • $ 149
  • Industry report
  • December 2013
  • by Barnes Reports

The 2014 U.S. Telemarketing Services Industry-Capital & Expenses Report, published annually by Barnes Reports, contains timely and accurage industry statistics, forecasts and demographics. The report features ...

  • Industries : Call Center
  • Countries : United States
Call Centres Nordic - Industry Report

Call Centres Nordic - Industry Report

  • $ 1 159
  • Industry report
  • December 2013
  • by Plimsoll Publishing Ltd UK

Plimsoll's CALL CENTRES (Nordic) analysis is the most definitive and accurate study of the CALL CENTRES (Nordic) sector in 2013. The report is split into two sections and uses both a written and graphical ...

  • Industries : Call Center
  • Countries : Norway, Finland
Call Centres Global - Industry Report

Call Centres Global - Industry Report

  • $ 1 668
  • Industry report
  • December 2013
  • by Plimsoll Publishing Ltd UK

Plimsoll's CALL CENTRES (Global) analysis is the most definitive and accurate study of the CALL CENTRES (Global) sector in 2013. The report is split into two sections and uses both a written and graphical ...

  • Industries : Call Center
  • Countries : World
Call Centres Uk - Industry Report

Call Centres Uk - Industry Report

  • $ 609
  • Industry report
  • December 2013
  • by Plimsoll Publishing Ltd UK

Plimsoll's UK CALL CENTRES (UK) analysis is the most definitive and accurate study of the UK CALL CENTRES (UK) sector in 2013. The report is split into two sections and uses both a written and graphical ...

  • Industries : Call Center
  • Countries : United Kingdom
Call Centre Systems Uk - Industry Report

Call Centre Systems Uk - Industry Report

  • $ 609
  • Industry report
  • December 2013
  • by Plimsoll Publishing Ltd UK

Plimsoll's UK CALL CENTRE SYSTEMS (UK) analysis is the most definitive and accurate study of the UK CALL CENTRE SYSTEMS (UK) sector in 2013. The report is split into two sections and uses both a written ...

  • Industries : Call Center
  • Countries : United Kingdom
Telemarketing Uk - Industry Report

Telemarketing Uk - Industry Report

  • $ 609
  • Industry report
  • December 2013
  • by Plimsoll Publishing Ltd UK

Plimsoll's UK TELEMARKETING (UK) analysis is the most definitive and accurate study of the UK TELEMARKETING (UK) sector in 2013. The report is split into two sections and uses both a written and graphical ...

  • Industries : Call Center
  • Countries : United Kingdom
Opportunities in a Mature Contact Center Market

Opportunities in a Mature Contact Center Market

  • $ 1 500
  • Industry report
  • December 2013
  • by Frost & Sullivan

Growth in Hosted ACD, Chat, and Integration with UC Systems Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, ...

  • Industries : Call Center
  • Countries : United States
Essintial Enterprise Solutions - Strategic SWOT Analysis Review

Essintial Enterprise Solutions - Strategic SWOT Analysis Review

  • $ 300
  • Company report
  • November 2013
  • by Global Data

Summary Essintial Enterprise Solutions (Essential) is a business process outsourcing (BPO) service provider. It offers comprehensive supply chain services incluidng inventory management, warehousing and ...

  • Industries : Call Center
  • Countries : United States
D & M Telemarketing Public Ltd (TLM) - Financial and Strategic SWOT Analysis Review

D & M Telemarketing Public Ltd (TLM) - Financial and Strategic SWOT Analysis Review

  • $ 300
  • Company report
  • November 2013
  • by Global Data

Summary This comprehensive SWOT profile of D & M Telemarketing Public Ltd provides you an in-depth strategic analysis of the company's businesses and operations. The profile has been compiled by GlobalData ...

  • Industries : Call Center
Bank Mutual Corporation (BKMU) - Financial and Strategic SWOT Analysis Review

Bank Mutual Corporation (BKMU) - Financial and Strategic SWOT Analysis Review

  • $ 300
  • Company report
  • November 2013
  • by Global Data

Summary Bank Mutual Corporation (BMC) is a provider of financial services. The company offers financial products and services including accepting deposits from the general public; originating residential, ...

  • Industries : Call Center
  • Countries : United States
Telemarketing & Call Centers in the US - Industry Risk Rating Report

Telemarketing & Call Centers in the US - Industry Risk Rating Report

  • $ 1 020
  • Industry report
  • October 2013
  • by Ibisworld

IBISWORLD INDUSTRY RISK RATINGS REPORT This is the replacement for IBISWorld's March 2013 edition of Telemarketing & Call Centers in the US Industry Risk Ratings Report. Industry Risk Ratings Synopsis ...

  • Industries : Call Center
  • Countries : United States
The Sophisticated Virtual Agent

The Sophisticated Virtual Agent

  • $ 1 500
  • Industry report
  • October 2013
  • by Frost & Sullivan

The focus of this Market Insight is the use of speech or text-driven agents as a supplement to or replacement for live agents in the contact center. Interactive Voice Response systems (IVR) and other self-service ...

  • Industries : Call Center
Telemarketing & Call Centers Market in the United States

Telemarketing & Call Centers Market in the United States

  • $ 1 020
  • Industry report
  • October 2013
  • by Ibisworld

Phoning it in Over the past five years, economic gloom and overseas outsourcing have hurt demand for US-based telemarketing firms, causing revenue to slow in line with low demand. Compounding this trend, ...

  • Industries : Call Center
  • Countries : United States
2014 U.S. Telemarketing Services Industry-Industry & Market Report

2014 U.S. Telemarketing Services Industry-Industry & Market Report

  • $ 149
  • Industry report
  • October 2013
  • by Barnes Reports

The 2014 U.S. Telemarketing Services Industry-Industry & Market report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features ...

  • Industries : Call Center
  • Countries : United States
EMEA Hosted Contact Centre Market

EMEA Hosted Contact Centre Market

  • $ 6 000
  • Industry report
  • October 2013
  • by Frost & Sullivan

Robust Growth Despite Challenging Economic Conditions This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) ...

  • Industries : Call Center
  • Countries : Europe, Africa, World
Analysis of the Asia-Pacific Hosted Contact Center Market

Analysis of the Asia-Pacific Hosted Contact Center Market

  • $ 20 000
  • Industry report
  • October 2013
  • by Frost & Sullivan

Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. ...

  • Industries : Call Center
Call centres in Italy

Call centres in Italy

  • $ 3 500
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the Call centres Italian market and its competitors: market trends, SWOT and key success factors analysis, major companies performance indicators (total turnover, secto ...

  • Industries : Call Center
  • Countries : Italy
Call centres in Italy - Competitive performances and market shares

Call centres in Italy - Competitive performances and market shares

  • $ 1 125
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitive performances of the operators of the Call centres Italian market: competitive performances by segment, market shares by segment, by distribution channel, ...

  • Industries : Call Center
  • Countries : Italy
Call centres in Italy - Overview

Call centres in Italy - Overview

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides an overview of the Call centres Italian market and its competitors: key sector data by segment, major recent trends, supply and demand evolution and their main drivers, market leaders, ...

  • Industries : Call Center
  • Countries : Italy
Call centres in Italy - Sector environment

Call centres in Italy - Sector environment

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides information on the sector environment of the Call centres Italian market: detailed data on the sector by segment, market trends and its main drivers, competitive forces and their impact ...

  • Industries : Call Center
  • Countries : Italy
Call centres in Italy - SWOT analysis

Call centres in Italy - SWOT analysis

  • $ 188
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides a SWOT analysis on the Call centres Italian market: strategic map of operators by market, product, typology, nationality, strategies observed by the main players in terms of advertising, ...

  • Industries : Call Center
  • Countries : Italy
Call centres in Italy - Main players

Call centres in Italy - Main players

  • $ 750
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitors typologies of the Call centres Italian market: types of operators, by segment, by nationality or ownership structure, ranking of companies in terms of ...

  • Industries : Call Center
  • Countries : Italy

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Call Center Sector in Spain

  • Industry report
  • October 2013
  • 15 pages

... The interactive phone system at the marketplace call center is available 24 hours every day of the year. Assistance in languages other than english or spanish in addition to english and spanish, the marketplace ...


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Aspect Software

United States

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