Call Center Analysis & Statistics, October 2014

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Analysis of the Asia-Pacific UC-as-a-Service Market

Analysis of the Asia-Pacific UC-as-a-Service Market

  • $ 15 000
  • Industry report
  • September 2014
  • by Frost & Sullivan

Cloud UC Services Will Drive the Market This research service analyzes the Asia-Pacific unified communication-as-a-service market for 2013. It examines the drivers and restraints for growth, pricing, ...

  • Industries : Call Center
  • Countries : South Korea, China, Japan, Asia, India
Customer Engagement in Manufacturing in Europe and North America

Customer Engagement in Manufacturing in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Manufacturing Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : Call Center
  • Countries : North America, Europe, World
Customer Engagement in Financial Services in Europe and North America

Customer Engagement in Financial Services in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Financial Services Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : Call Center
  • Countries : North America, Europe, World
Customer Engagement in Communications in Europe and North America

Customer Engagement in Communications in Europe and North America

  • $ 12 500
  • Industry report
  • August 2014
  • by Frost & Sullivan

The Current and Future Communications Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, ...

  • Industries : Call Center
  • Countries : North America, Europe, World
Global Call Centers Industry

Global Call Centers Industry

  • $ 4 950
  • Industry report
  • July 2014
  • by Global Industry Analysts

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, ...

  • Industries : Call Center
  • Countries : World
Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization) - Worldwide Forecasts and Analysis (2014 - 2019)

Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization) - Worldwide Forecasts and Analysis (2014 - 2019)

  • $ 4 650
  • Industry report
  • August 2014
  • by MarketsandMarkets

The cloud based contact center market analysis consists of various types of solution, service, application, vertical, and region. The overall market size is found by adding up the market size of each solution ...

  • Industries : Call Center
  • Countries : World
Adding Value and Managing Change in Today's Contact Center

Adding Value and Managing Change in Today's Contact Center

  • $ 1 500
  • Industry report
  • September 2014
  • by Frost & Sullivan

Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies Customer contact systems integrators and value-added resellers or “solutions integrators” (SIs) are the ...

  • Industries : Call Center
Bytes Technology Group Limited SWOT Analysis, Strategy, Revenues and Profits

Bytes Technology Group Limited SWOT Analysis, Strategy, Revenues and Profits

  • $ 300
  • Company report
  • August 2014
  • by Global Data

This report is systematically updated by our analysts for each new purchase. This is to ensure that you get the latest information available on the company. The report will be updated and sent to you in ...

  • Industries : Call Center, Voip
  • Countries : South Africa, Africa, United Kingdom
IBS AB - Strategic SWOT Analysis Review

IBS AB - Strategic SWOT Analysis Review

  • $ 300
  • Company report
  • August 2014
  • by Global Data

Summary IBS AB (IBS or International Business Systems) offers a wide range of distribution resource management software that provides business applications for the wholesalers, manufacturers and marketers. ...

  • Industries : Call Center
  • Countries : Sweden
DandM Telemarketing Public Ltd - Company Capsule

DandM Telemarketing Public Ltd - Company Capsule

  • $ 99
  • Industry report
  • July 2014
  • by Canadean Ltd

Synopsis Canadean's "DandM Telemarketing Public Ltd - Company Capsule" contains in depth information and data about the company and its operations. The profile contains a company overview, key facts, majo ...

  • Industries : Call Center
  • Countries : Cyprus
Global Call Centers Industry

Global Call Centers Industry

  • $ 4 950
  • Industry report
  • July 2014
  • by Global Industry Analysts

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, ...

  • Industries : Call Center
  • Countries : World
Enterprise Priorities in Europe

Enterprise Priorities in Europe

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Multichannel Customer Contact The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. ...

  • Industries : Call Center
  • Countries : Europe
Enterprise Priorities in North America: Contact Center Outsourcing

Enterprise Priorities in North America: Contact Center Outsourcing

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the ...

  • Industries : Call Center
  • Countries : North America
Enterprise Priorities in Europe: Contact Center Outsourcing

Enterprise Priorities in Europe: Contact Center Outsourcing

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Contact Center Outsourcing The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third ...

  • Industries : Call Center
  • Countries : Europe
Enterprise Priorities in North America: Cloud Contact Center Solutions

Enterprise Priorities in North America: Cloud Contact Center Solutions

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about ...

  • Industries : Call Center
  • Countries : North America
Enterprise Priorities in Europe: Cloud Contact Center Solutions

Enterprise Priorities in Europe: Cloud Contact Center Solutions

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Cloud Contact Center Solutions The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. ...

  • Industries : Call Center
  • Countries : Europe
Enterprise Priorities in Europe: Agent Performance Optimization

Enterprise Priorities in Europe: Agent Performance Optimization

  • $ 12 500
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact ...

  • Industries : Call Center
  • Countries : Europe
Enterprise Priorities in North America

Enterprise Priorities in North America

  • $ 10 000
  • Industry report
  • June 2014
  • by Frost & Sullivan

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact ...

  • Industries : Call Center
  • Countries : North America
TELUS Corporation (Symbol:T) SWOT Analysis, Strategy, Revenues and Profits

TELUS Corporation (Symbol:T) SWOT Analysis, Strategy, Revenues and Profits

  • $ 125
  • Company report
  • June 2014
  • by Global Data

TELUS Corporation (TELUS) is a Canada based telecommunications company engaged in providing wireless and wireline telecommunication services with 3.8 million wireline network access lines, 6.9 million ...

  • Industries : Call Center
Alpha Group, Inc. - Company Capsule, Canadean Ltd

Alpha Group, Inc. - Company Capsule, Canadean Ltd

  • $ 99
  • Company report
  • May 2014
  • by Canadean Ltd

Synopsis Canadean's "Alpha Group, Inc. - Company Capsule" contains in depth information and data about the company and its operations. The profile contains a company overview, key facts, major products ...

  • Industries : Call Center
  • Countries : Japan
Telemarketing & Call Centers Market in the United States

Telemarketing & Call Centers Market in the United States

  • $ 1 020
  • Industry report
  • April 2014
  • by Ibisworld

Phoning it in Over the past five years, economic gloom and overseas outsourcing have hurt demand for US-based telemarketing firms, causing revenue to slow in line with low demand. Compounding this trend, ...

  • Industries : Call Center
  • Countries : United States
Analysis of the Global Contact Center and Office Headset Market

Analysis of the Global Contact Center and Office Headset Market

  • $ 6 000
  • Industry report
  • April 2014
  • by Frost & Sullivan

This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, ...

  • Industries : Call Center
  • Countries : World
Call Centres Market in the UK

Call Centres Market in the UK

  • $ 920
  • Industry report
  • March 2014
  • by Ibisworld

Phone a friend: The telecommunications and financial segments are driving market growth Call Centres in the UK Industry participants operate as a telecommunications intermediary between consumers and ...

  • Industries : Call Center
  • Countries : United Kingdom
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

  • $ 10 000
  • Industry report
  • February 2014
  • by Frost & Sullivan

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation Growth in the Mexican contact center outsourcing services market is expected to be driven by local business ...

  • Industries : Call Center
  • Countries : Mexico
Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

  • $ 3 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

Improving Business Productivity Quickly and at a Lower Cost Executive Summary - The cloud-hosted model enables contact centers to be more productive, offering better service to clients with reduced capital ...

  • Industries : Call Center
  • Countries : South America
Update on the Contact Center Outsourcing Services Market in Latin America

Update on the Contact Center Outsourcing Services Market in Latin America

  • $ 1 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

Domestic Business Drives Growth in a Highly Concentrated Market Executive Summary •The Latin American contact center outsourcing services market attained revenue of $xx billion in 2013 as a result of ...

  • Industries : Call Center
  • Countries : South America
Contact Center%s Customer Experience in Brazil 

Contact Center%s Customer Experience in Brazil 

  • $ 1 500
  • Industry report
  • February 2014
  • by Frost & Sullivan

An Overview of the Market's Current Scenario and Recommendations for Companies on Customer Experience Management Executive Summary •The contact center's customer experience in Brazil currently has a ...

  • Industries : Call Center
  • Countries : Brazil
Big Data Applications in the Contact Center:  Opportunities and Challenges

Big Data Applications in the Contact Center:  Opportunities and Challenges

  • $ 1 500
  • Industry report
  • January 2014
  • by Frost & Sullivan

Untapped Sources of Data Promise Hyper Intelligence for Customer Service Big Data, a hot business topic these days, is emphasized on a myriad of web sites of solution providers in the contact center space, ...

  • Industries : Call Center
2014 Worldwide Telemarketing Services Industry-Industry & Market Report

2014 Worldwide Telemarketing Services Industry-Industry & Market Report

  • $ 299
  • Industry report
  • December 2013
  • by Barnes Reports

The 2014 Worldwide Telemarketing Services Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. NEW fo ...

  • Industries : Call Center
  • Countries : World
2014 U.S. Telemarketing Services Industry-Capital & Expenses Report

2014 U.S. Telemarketing Services Industry-Capital & Expenses Report

  • $ 149
  • Industry report
  • December 2013
  • by Barnes Reports

The 2014 U.S. Telemarketing Services Industry-Capital & Expenses Report, published annually by Barnes Reports, contains timely and accurage industry statistics, forecasts and demographics. The report features ...

  • Industries : Call Center
  • Countries : United States
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Call Center Industry - Company Report, July 2014

  • July 2014
    8 pages
  • Call Center  

  • United States  

    North America  

    South America  

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Aspect Software

United States

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