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Call Center Analysis & Statistics, July 2016

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Global Call Centers Industry

Global Call Centers Industry

  • $ 4 950
  • Industry report
  • May 2016
  • by Global Industry Analysts

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Global and Chinese Contact Centers Speech Applications Industry, 2016 Market Research Report

Global and Chinese Contact Centers Speech Applications Industry, 2016 Market Research Report

  • $ 2 800
  • Industry report
  • June 2016
  • by Prof Research

The 'Global and Chinese Contact Centers Speech Applications Industry, 2011-2021 Market Research Report' is a professional and in-depth study on the current state of the global Contact Centers Speech Applications ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Call Centres UK  Industry report

Call Centres UK Industry report

  • $ 477
  • Industry report
  • June 2016
  • by Plimsoll Publishing Ltd UK

Plimsoll’s Call Centres (UK) analysis is the most definitive and accurate study of the Call Centres (UK) sector in 2015. The report is split into two sections and uses both a written and graphical analysis ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report

2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report

2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Telephony, Business Outsourcing, Mobile Services, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report

2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report

2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report, published annually ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Industry total sold through Telemarketing services-Product & Services Report

2016 U.S. Industry total sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Industry total sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report

2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Telemarketing & Call Centers in the US - Industry Market Research Report

Telemarketing & Call Centers in the US - Industry Market Research Report

  • $ 1 020
  • Industry report
  • April 2016
  • by Ibisworld

Outbound calls: Demand for high-value operators will increase revenue, but offshoring will limit growth Telemarketing & Call Centers in the US Over the past five years, the economic recession and overseas ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Contact Center Solutions on Skype for Business

Contact Center Solutions on Skype for Business

  • $ 3 500
  • Industry report
  • April 2016
  • by IDC

This IDC study provides an overview of the contact center capabilities of Skype for Business, lays out the integration opportunities, and discusses the options vendors and customers have in choosing an ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Sweden, World
Other Business Services in USA: ISIC 7499

Other Business Services in USA: ISIC 7499

  • $ 657
  • Industry report
  • April 2016
  • by Euromonitor International

Euromonitor International’s Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : United States
The Analytics in customer care: application areas that enable CSPs to deliver personalised interaction

The Analytics in customer care: application areas that enable CSPs to deliver personalised interaction

  • $ 150
  • Industry report
  • March 2016
  • by Analysys Mason

Communications service providers (CSPs) need to improve their interactions with subscribers as the demand for personalisation increases. However, CSPs do not have systems that can process subscriber information ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
Japan Unified Communications and Collaboration Enterprise User Survey 2015

Japan Unified Communications and Collaboration Enterprise User Survey 2015

  • $ 5 000
  • Industry report
  • March 2016
  • by IDC

This IDC study presents the analyses on unified communications and collaboration usage trends among enterprise users based on the 2015 Enterprise Collaboration User Survey conducted in July 2015. It analyzes ...

  • Industries : VOIP, Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Telecom, Business Outsourcing
  • Countries : Japan
Analysis of the Hosted and Cloud Contact Center Market in Latin America

Analysis of the Hosted and Cloud Contact Center Market in Latin America

  • $ 4 950
  • Industry report
  • March 2016
  • by Frost & Sullivan

In a Complex Economic Scenario, Flexibility and Scalability are Drawing Attention to the Cloud Model This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Teleperformance SA (formerly SR.Teleperformance) – Mergers & Acquisitions (M&A), Partnerships & Alliances and Investment Report

Teleperformance SA (formerly SR.Teleperformance) – Mergers & Acquisitions (M&A), Partnerships & Alliances and Investment Report

  • $ 350
  • Company report
  • March 2016
  • by MarketLine

Project Synopsis: Datamonitor's Company Mergers & Acquisitions (M&A), Partnerships & Alliances and Investments reports offer a comprehensive breakdown of the organic and inorganic growth activity undertaken ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom, United States, France
IDC MaturityScape Benchmark: Contact Center Infrastructure in the Nordics

IDC MaturityScape Benchmark: Contact Center Infrastructure in the Nordics

  • $ 4 500
  • Industry report
  • February 2016
  • by IDC

This IDC study presents the results of IDC's 2016 Nordic Contact Center Infrastructure MaturityScape Benchmark Survey. The survey included over 100 organizations in the Nordics, including representatives ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : World, Sweden
Cloud Based Contact Center Market  - Computer Telephony Integration Software Outlook (2015-19)

Cloud Based Contact Center Market - Computer Telephony Integration Software Outlook (2015-19)

  • $ 200
  • Industry report
  • January 2016
  • by ResearchFox Consulting

The Cloud Based Contact Center Market - Computer Telephony Integration Software report covers a detailed analysis of Cloud Based Contact Center Market - Computer Telephony Integration Software size, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe, South America
Five9, Inc. (USA)

Five9, Inc. (USA)

  • $ 1 750
  • Company report
  • January 2016
  • by Global Industry Analysts

This report presents quick facts about Five9, Inc., which is principally involved in providing Cloud Software for Contact Centers. Illustrated with 35 tables, the report showcases the company's recent ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United States
Teleperformance SE  - Strategy and SWOT Report

Teleperformance SE - Strategy and SWOT Report

  • $ 175
  • Company report
  • November 2015
  • by MarketLine

Introduction Teleperformance SE - Strategy and SWOT Report, is a source of comprehensive company data and information. The report covers the company’s structure, operation, SWOT analysis, product and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United Kingdom, World
Overview of the Brazilian Contact Centre Sector

Overview of the Brazilian Contact Centre Sector

  • $ 925
  • Industry report
  • November 2015
  • by FALKE Information Services

The Brazilian contact centre market is expected to reach nearly US$ 16 billion in 2015 with over 820 customer care units. The average revenue per units has continued to increase since 2011 and is expected ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Brazil
Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020

Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020

  • $ 7 150
  • Industry report
  • November 2015
  • by MarketsandMarkets

The cloud model has seen high demand and growth in the contact center market over the past few years. A cloud-based contact center is a deployment model that allows businesses to host their contact cente ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World, North America, United States, Europe
Global Contact Center Market 2015-2019

Global Contact Center Market 2015-2019

  • $ 2 500
  • Industry report
  • November 2015
  • by Infiniti Research Limited

About contact center Business enterprises worldwide have become increasingly dependent on various technologies and the Internet to run their business and drive revenue growth. This trend is expected to ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
Call Centre Operations in South Africa 2015

Call Centre Operations in South Africa 2015

  • $ 1 120
  • Industry report
  • September 2015
  • by Gatestreet Ltd

The Call Centre Sector: This report focuses on South Africa’s call or contact centre industry which accounts for 80% of business process outsourcing (BPO) operations and contributes more than R46bn annually ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : South Africa
Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

  • $ 4 500
  • Industry report
  • August 2015
  • by IDC

This IDC study examines the worldwide contact center applications market for 2012-2014. Revenue and market share of the leading vendors are provided for 2014."The contact center market is a leading component ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : World
Highlights of the Hosted Cloud Contact Center Buyer Survey: Customer Experience Driving Hosted and Cloud Contact Center Services

Highlights of the Hosted Cloud Contact Center Buyer Survey: Customer Experience Driving Hosted and Cloud Contact Center Services

  • $ 500
  • Industry report
  • August 2015
  • by IDC

This IDC Insight discusses the highlights of a recent buyer survey on the adoption of hosted cloud contact center services and the impact of corporate customer experience strategic initiatives.

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Call Centres in the UK - Industry Market Research Report

Call Centres in the UK - Industry Market Research Report

  • $ 800
  • Industry report
  • August 2015
  • by Ibisworld

Call Centres in the UK Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls. The industry only ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United Kingdom
Analysis of the South African Contact Centre Market 

Analysis of the South African Contact Centre Market 

  • $ 4 950
  • Industry report
  • July 2015
  • by Frost & Sullivan

Analysis of the South African Contact Centre Market : The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa’s Contact Centre Market To be successfully employed in a ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : South Africa
2015 EMEA Contact Center Systems Buyers Guide

2015 EMEA Contact Center Systems Buyers Guide

  • $ 10 000
  • Industry report
  • June 2015
  • by Frost & Sullivan

Flexibility is the Key for Maintaining Relevance The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe
Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares

Worldwide Contact Center Infrastructure and Software Forecast 2014-2018 and 2013 Vendor Shares

  • $ 4 500
  • Industry report
  • June 2015
  • by IDC

This IDC study examines the worldwide contact center infrastructure and software (CCIS) market for 2013; it also includes a five-year growth forecast for 2014-2018, as well as an overview of the trends ...

  • Industries : Software
  • Countries : World
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Call Center Industry in the US

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