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Call Center Analysis & Statistics, May 2016

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Telemarketing & Call Centers in the US - Industry Market Research Report

Telemarketing & Call Centers in the US - Industry Market Research Report

  • $ 1 020
  • Industry report
  • April 2016
  • by Ibisworld

Outbound calls: Demand for high-value operators will increase revenue, but offshoring will limit growth Telemarketing & Call Centers in the US Over the past five years, the economic recession and overseas ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Call Centre Operation in Australia: Market Research Report

Call Centre Operation in Australia: Market Research Report

  • $ 995
  • Industry report
  • April 2016
  • by Ibisworld

On the line: Volatile business confidence and increased offshoring contribute to weak revenue IBISWorld’s Call Centre Operation market research report offers insightful industry analysis and research ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
Other Business Services in USA: ISIC 7499

Other Business Services in USA: ISIC 7499

  • $ 657
  • Industry report
  • April 2016
  • by Euromonitor International

Euromonitor International's Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Call Centres UK  Industry report

Call Centres UK Industry report

  • $ 477
  • Industry report
  • May 2016
  • by Plimsoll Publishing Ltd UK

Plimsoll’s Call Centres (UK) analysis is the most definitive and accurate study of the Call Centres (UK) sector in 2015. The report is split into two sections and uses both a written and graphical analysis ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
The Analytics in customer care: application areas that enable CSPs to deliver personalised interaction

The Analytics in customer care: application areas that enable CSPs to deliver personalised interaction

  • $ 150
  • Industry report
  • March 2016
  • by Analysys Mason

Communications service providers (CSPs) need to improve their interactions with subscribers as the demand for personalisation increases. However, CSPs do not have systems that can process subscriber information ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
IDC MaturityScape Benchmark: Contact Center Infrastructure in the Nordics

IDC MaturityScape Benchmark: Contact Center Infrastructure in the Nordics

  • $ 4 500
  • Industry report
  • February 2016
  • by IDC

This IDC study presents the results of IDC's 2016 Nordic Contact Center Infrastructure MaturityScape Benchmark Survey. The survey included over 100 organizations in the Nordics, including representatives ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World, Sweden
Overview of the Brazilian Contact Centre Sector

Overview of the Brazilian Contact Centre Sector

  • $ 925
  • Industry report
  • November 2015
  • by FALKE Information Services

The Brazilian contact centre market is expected to reach nearly US$ 16 billion in 2015 with over 820 customer care units. The average revenue per units has continued to increase since 2011 and is expected ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Brazil
Global Contact Center Market 2015-2019

Global Contact Center Market 2015-2019

  • $ 2 500
  • Industry report
  • November 2015
  • by Infiniti Research Limited

About contact center Business enterprises worldwide have become increasingly dependent on various technologies and the Internet to run their business and drive revenue growth. This trend is expected to ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : World
Call Centre Operations in South Africa 2015

Call Centre Operations in South Africa 2015

  • $ 1 120
  • Industry report
  • September 2015
  • by Gatestreet Ltd

The Call Centre Sector: This report focuses on South Africa’s call or contact centre industry which accounts for 80% of business process outsourcing (BPO) operations and contributes more than R46bn annually ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : South Africa
Call Centres in the UK - Industry Market Research Report

Call Centres in the UK - Industry Market Research Report

  • $ 800
  • Industry report
  • August 2015
  • by Ibisworld

Call Centres in the UK Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls. The industry only ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United Kingdom
Telephone Call Centers - The 2015 U.S. Market Research Report

Telephone Call Centers - The 2015 U.S. Market Research Report

  • $ 195
  • Industry report
  • May 2015
  • by Kentley Insights

This 2015 Market Research Report is an in-depth evaluation of the Telephone Call Centers industry in the United States. These Market Research Reports are based on billions of data points created from millions ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United States
Telemarketing Bureaus and Other Contact Centers - The 2015 U.S. Market Research Report

Telemarketing Bureaus and Other Contact Centers - The 2015 U.S. Market Research Report

  • $ 195
  • Industry report
  • May 2015
  • by Kentley Insights

This 2015 Market Research Report is an in-depth evaluation of the Telemarketing Bureaus and Other Contact Centers industry in the United States. These Market Research Reports are based on billions of data ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

Telemarketing Bureaus and Other Contact Centers Industry in the U.S. - Market Research Report

  • $ 299
  • Industry report
  • February 2015
  • by Kentley Insights

Telemarketing Bureaus and Other Contact Centers Industry in the United States - Market Report KENTLEY INDUSTRY INSIGHTS MARKET REPORT This Market Report is an in-depth evaluation of the Telemarketing Bureaus ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : United States
Other Business Services in Germany: ISIC 7499

Other Business Services in Germany: ISIC 7499

  • $ 657
  • Industry report
  • November 2014
  • by Euromonitor International

Euromonitor International's Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : Germany
Global Technical Support Outsourcing Market 2014-2018

Global Technical Support Outsourcing Market 2014-2018

  • $ 2 500
  • Industry report
  • October 2014
  • by Infiniti Research Limited

About Technical Support Outsourcing Technical support is a wide range of services through which enterprises provide assistance to users of technology products. The support is usually delivered over email, ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : World
Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)

Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)

  • $ 4 650
  • Industry report
  • August 2014
  • by MarketsandMarkets

The report has been segmented in such a way that it covers various forms of the market which include simple Customer Experience Management (CEM), Customer Relationship Management (CRM), Social Custome ...

  • Industries : Internet Business
  • Countries : World, Europe, North America
Global Call Centers Industry

Global Call Centers Industry

  • $ 4 950
  • Industry report
  • July 2014
  • by Global Industry Analysts

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Telemarketing & Call Centers in the US - Industry Risk Rating Report

Telemarketing & Call Centers in the US - Industry Risk Rating Report

  • $ 1 020
  • Industry report
  • October 2013
  • by Ibisworld

IBISWORLD INDUSTRY RISK RATINGS REPORT This is the replacement for IBISWorld's March 2013 edition of Telemarketing & Call Centers in the US Industry Risk Ratings Report. Industry Risk Ratings Synopsis ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Vital Signs - Health Insurance Exchanges: Real-Time Analyst Insights on HIX September 2013

Vital Signs - Health Insurance Exchanges: Real-Time Analyst Insights on HIX September 2013

  • $ 450
  • Industry report
  • October 2013
  • by Frost & Sullivan

Given the importance of the changes from PPACA and the creation of the health insurance marketplaces, we are providing our online Frost.com blog on HIX in collected form for the month of September fo ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Health Insurance, Business Outsourcing
  • Countries : United States
Call centres in Italy - Main players

Call centres in Italy - Main players

  • $ 750
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitors typologies of the Call centres Italian market: types of operators, by segment, by nationality or ownership structure, ranking of companies in terms of ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Overview

Call centres in Italy - Overview

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides an overview of the Call centres Italian market and its competitors: key sector data by segment, major recent trends, supply and demand evolution and their main drivers, market leaders, ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : Italy
Call centres in Italy

Call centres in Italy

  • $ 3 500
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the Call centres Italian market and its competitors: market trends, SWOT and key success factors analysis, major companies performance indicators (total turnover, secto ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Sector environment

Call centres in Italy - Sector environment

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides information on the sector environment of the Call centres Italian market: detailed data on the sector by segment, market trends and its main drivers, competitive forces and their impact ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Sector financials

Call centres in Italy - Sector financials

  • $ 563
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report provides financial indicators on the Call centres Italian market: key characteristics and drivers of the demand and supply by segment, main reasons for the trends observed, financial indicators ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Italy
Call centres in Italy - Competitive performances and market shares

Call centres in Italy - Competitive performances and market shares

  • $ 1 125
  • Industry report
  • October 2013
  • by Databank - Cerved Group

This report supplies information on the competitive performances of the operators of the Call centres Italian market: competitive performances by segment, market shares by segment, by distribution channel, ...

  • Industries : Call Center, Call Center, Call Center, Call Center, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : Italy


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