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Call Center Analysis & Statistics, March 2017

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Asia-Pacific Contact Center Applications Market, 2015

Asia-Pacific Contact Center Applications Market, 2015

  • $ 15000
  • Industry report
  • February 2017
  • by Frost & Sullivan

Actionable Strategies to Remain Relevant Amidst the Cloudy Landscape New analysis from Frost & Sullivan’s Digital Transformation program titled Growth Opportunities in the Global Contact Center Systems ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Global Cloud-Based Contact Center Market - Market Size, Trends, and Forecasts (2017 - 2022)

Global Cloud-Based Contact Center Market - Market Size, Trends, and Forecasts (2017 - 2022)

  • $ 4250
  • Industry report
  • January 2017
  • by Mordor Intelligence LLP

The global cloud-based contact center market has been estimated to be worth USD 4.51 billion in 2015 and is forecasted to grow at a CAGR of 26.08% over the forecast period, to reach USD 14.37 billion by ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Telemarketing Bureaus and Other Contact Centers - The 2017 U.S. Market Research Report (Covers 2008-2021)

Telemarketing Bureaus and Other Contact Centers - The 2017 U.S. Market Research Report (Covers 2008-2021)

  • $ 195
  • Industry report
  • March 2017
  • by Kentley Insights

The 2017 Market Research Report on Telemarketing Bureaus and Other Contact Centers is an in-depth evaluation of the industry and will provide you with the key insights, trends and benchmarks you need to ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Telephone Call Centers - The 2017 U.S. Market Research Report (Covers 2008-2021)

Telephone Call Centers - The 2017 U.S. Market Research Report (Covers 2008-2021)

  • $ 195
  • Industry report
  • March 2017
  • by Kentley Insights

The 2017 Market Research Report on Telephone Call Centers is an in-depth evaluation of the industry and will provide you with the key insights, trends and benchmarks you need to create a broad and comprehensive ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : United States
Teleperformance SE - Strategy, SWOT and Corporate Finance Report

Teleperformance SE - Strategy, SWOT and Corporate Finance Report

  • $ 175
  • Company report
  • December 2016
  • by MarketLine

Summary Teleperformance SE - Strategy, SWOT and Corporate Finance Report, is a source of comprehensive company data and information. The report covers the company's structure, operation, SWOT analysis, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United States
Cloud Based Contact Center - Global Market Outlook (2016-2022)

Cloud Based Contact Center - Global Market Outlook (2016-2022)

  • $ 4157
  • Industry report
  • December 2016
  • by Stratistics MRC

According to Stratistics MRC, the Global Cloud Based Contact Center Market is accounted for $4.9 billion in 2015 and expected to grow at a CAGR of 22.9% to reach $24.6 billion by 2022. Factors such as ...

  • Industries : Business Outsourcing, IT Outsourcing, IT Outsourcing, IT Outsourcing, Hosting, Hosting, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Cloud-Based Contact Center Market by Solution, Service, Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021

Cloud-Based Contact Center Market by Solution, Service, Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021

  • $ 7150
  • Industry report
  • November 2016
  • by MarketsandMarkets

“Faster deployment, scalability of cloud technology, cloud compliance requirement, and need to manage disaster recovery is expected to drive the overall market” The cloud-based contact center market ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center, Hosting, Hosting, IT Services, IT Services
  • Countries : World, North America
Call Centre Operation in Australia - Industry Market Research Report

Call Centre Operation in Australia - Industry Market Research Report

  • $ 965
  • Industry report
  • November 2016
  • by Ibisworld

Hung up: Intense competition from offshore operators has caused industry revenue to decline Abstract Call Centre Operation in Australia Firms in the industry primarily answer telephone calls and relay ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
Telemarketing & Call Centers in the US - Industry Market Research Report

Telemarketing & Call Centers in the US - Industry Market Research Report

  • $ 1020
  • Industry report
  • October 2016
  • by Ibisworld

Outbound calls: Demand for high-value operators will increase revenue, but offshoring will limit growth Abstract Telemarketing & Call Centers in the US The Telemarketing and Call Centers industry has ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Worldwide Contact Center Applications Market Shares, 2015: Revolution and Evolution Is Happening

Worldwide Contact Center Applications Market Shares, 2015: Revolution and Evolution Is Happening

  • $ 4500
  • Industry report
  • September 2016
  • by IDC

This IDC study examines the worldwide contact center applications market for 2013-2015. Revenue and market share of the leading vendors are provided for 2015."One can argue that the contact center leads ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center, Business Outsourcing, Software
  • Countries : World
Japan CRM Application Market Shares, 2015: Marketing Application Continues to Grow

Japan CRM Application Market Shares, 2015: Marketing Application Continues to Grow

  • $ 4500
  • Industry report
  • September 2016
  • by IDC

This IDC study is a translation of the Japanese document IDC #JPJ40593816, which analyzes the market share of vendors in the Japan CRM application market based on their individual shipment revenue. IDC ...

  • Industries : Solution Integration, Solution Integration, IT Services, IT Services
  • Countries : Japan
Experience Avaya 2016

Experience Avaya 2016

  • $ 500
  • Industry report
  • August 2016
  • by IDC

This IDC Flash covers the Experience Avaya event held in Sydney, Australia on July 12, 2016. Avaya presented its key technology offerings and customer use cases, highlighted by ongoing customer deploy ...

  • Industries : Hosting, Hosting, Call Center, Call Center, Call Center, Call Center
  • Countries : Australia
Cloud Based Contact Center Market  - Computer Telephony Integration Software Outlook (2016-20)

Cloud Based Contact Center Market - Computer Telephony Integration Software Outlook (2016-20)

  • $ 2500
  • Industry report
  • July 2016
  • by ResearchFox Consulting

The Cloud Based Contact Center Market - Computer Telephony Integration Software report covers a detailed analysis of Cloud Based Contact Center Market - Computer Telephony Integration Software size, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Europe, South America
2016 Global Contact Center Systems Buyers Guide

2016 Global Contact Center Systems Buyers Guide

  • $ 3000
  • Industry report
  • June 2016
  • by Frost & Sullivan

Choosing a Vendor for Omnichannel Transformation The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World
Call Centres in the UK - Industry Market Research Report

Call Centres in the UK - Industry Market Research Report

  • $ 800
  • Industry report
  • June 2016
  • by Ibisworld

On call: The industry has benefited from stronger economic conditions and rising demand Abstract Call Centres in the UK Call centres provide in- and outbound telecommunication services to improve client ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United Kingdom
Retail Banking: Trends in contact center automation; Vertical and technology trends

Retail Banking: Trends in contact center automation; Vertical and technology trends

  • $ 2995
  • Industry report
  • May 2016
  • by GlobalData

Summary Rapid digitalization has resulted in a lower attention span of customers. As customers have access to multiple brands and interaction touch points, they can change their brand loyalties with just ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report

2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report

2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, ...

  • Industries : Telephony, IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Mobile Services, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report

2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report

2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report, published annually ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Industry total sold through Telemarketing services-Product & Services Report

2016 U.S. Industry total sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Industry total sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report

2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report

  • $ 199
  • Industry report
  • May 2016
  • by Barnes Reports

The 2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Japan Unified Communications and Collaboration Market Forecast, 2016-2020

Japan Unified Communications and Collaboration Market Forecast, 2016-2020

  • $ 4500
  • Industry report
  • May 2016
  • by IDC

The trend toward transitioning to the cloud is gaining speed in the Japan UC&C market, and for IT suppliers, the need for cloud provision that includes sales partners is increasing. In addition, 2015 marked ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Telecom, Call Center, Call Center, Call Center, Call Center
  • Countries : Japan
Global Call Centers Industry

Global Call Centers Industry

  • $ 4950
  • Industry report
  • May 2016
  • by Global Industry Analysts

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : World, United States
Contact Center Solutions on Skype for Business

Contact Center Solutions on Skype for Business

  • $ 3500
  • Industry report
  • April 2016
  • by IDC

This IDC study provides an overview of the contact center capabilities of Skype for Business, lays out the integration opportunities, and discusses the options vendors and customers have in choosing an ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Other Business Services in USA: ISIC 7499

Other Business Services in USA: ISIC 7499

  • $ 604
  • Industry report
  • April 2016
  • by Euromonitor International

Euromonitor International’s Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services ...

  • Industries : Call Center, Call Center, Call Center, Call Center
  • Countries : United States
Telemarketing & Call Centres in Canada - Industry Market Research Report

Telemarketing & Call Centres in Canada - Industry Market Research Report

  • $ 800
  • Industry report
  • April 2016
  • by Ibisworld

Hanging up: Revenue will fall despite improving communication and labour efficiency gains Abstract Telemarketing & Call Centres in Canada The cost advantage that Canadian call centres once offered to ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : Canada
Teleperformance SA (formerly SR.Teleperformance) – Mergers & Acquisitions (M&A), Partnerships & Alliances and Investment Report

Teleperformance SA (formerly SR.Teleperformance) – Mergers & Acquisitions (M&A), Partnerships & Alliances and Investment Report

  • $ 350
  • Company report
  • March 2016
  • by MarketLine

Project Synopsis: Datamonitor's Company Mergers & Acquisitions (M&A), Partnerships & Alliances and Investments reports offer a comprehensive breakdown of the organic and inorganic growth activity undertaken ...

  • Industries : Business Outsourcing
  • Countries : United States, United Kingdom, France
IDC MaturityScape Benchmark: Contact Center Infrastructure in the Nordics

IDC MaturityScape Benchmark: Contact Center Infrastructure in the Nordics

  • $ 4500
  • Industry report
  • February 2016
  • by IDC

This IDC study presents the results of IDC's 2016 Nordic Contact Center Infrastructure MaturityScape Benchmark Survey. The survey included over 100 organizations in the Nordics, including representatives ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
Teleperformance SE  - Strategy and SWOT Report

Teleperformance SE - Strategy and SWOT Report

  • $ 175
  • Company report
  • November 2015
  • by MarketLine

Introduction Teleperformance SE - Strategy and SWOT Report, is a source of comprehensive company data and information. The report covers the company’s structure, operation, SWOT analysis, product and ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing
  • Countries : United Kingdom, United States, World
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