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Global Financial Services Industry


The world financial services market involves the provision of services to ease money flow. Establishments offering financial services include securities firms, banks, stock brokerages and insurance companies. Banks represent the leading market segment, which encompasses the entire range of depository institutions including credit unions, savings and loan associations, and commercial banks.


The banking sector has expanded to become involved in related fields such as stock brokerage, investment management services, insurance, and the sale of annuities and life insurance products. The diversification of the banking sector allows banks to offer consumers a wider range of financial services and remain competitive overall.



Key Market Segments


  • The world internet banking industry is expected to exceed $657 million by 2015, reports Global Industry Analysts. Market growth will be driven by an expanding base of internet users. Internet technology innovation is also fuelling growth, with demand for online banking services particularly strong in developing markets as internet use increases along with technological awareness. The US, the EU and Asia-Pacific hold a combined 80% share of the overall customer base for online financial services.


  • The global credit cards industry has traditionally been geared towards affluent consumers with higher revenues relative to the mass market, according to research from Datamonitor. Affluent customers account for more than 35% of overall credit card issuer revenue, but only 30% of credit card users are affluent customers. Premium card demand continues to rise, with more than 10 million affluent consumers set to adopt premium cards before 2013, representing a near 9% increase in the premium card market segment.


  • The world smart card market is growing due to state support, worldwide Long Term Evolution rollout and EMV (Euro pay, MasterCard and VISA) migration, reports RNCOS. Long-term market expansion will be driven by the introduction of innovative smart card devices in the market. Global smart card shipments grew more than 10% in 2010 to exceed 6 billion units in 2011. Four leading companies operating in the global smart card market are Morpho, Oberthur, Gemalto and Giesecke & Devrient. The telecommunications industry is the leading user of smart cards, followed by sectors such as financial services and healthcare.


  • The world motor insurance industry expanded by almost 3.5% in 2010 to reach almost $526 billion, reports MarketLine. The market is expected to reach close to $614 billion in 2015, representing 17% expansion in five years. Personal insurance represents the leading market segment, making up nearly 80% of the overall market. The Americas hold 44% of the global motor insurance market in terms of value.


  • The combined protection-related life insurance market encompassing 20 countries is estimated at close to $55 billion, reports Finaccord. The EU life bancassurance market remains strong with room for growth.



Industry Leaders


Leading companies operating in the internet banking industry include JPMorgan Chase & Co, Bank of America Corporation, Bancorp, Yodlee, Digital Insight, Fiserv, Wells Fargo & Company, E*TRADE Financial Corporation and Citigroup.


Leading insurance companies include Aviva, AXA, Nippon Life Insurance, Zurich Financial Services, Allianz, State Farm Insurance and American International Group.



Financial Services Industry Trends


Companies operating in the global financial services market continue to concentrate on differentiation to attract customers. In the future, banks will offer a wider range of services to optimize digital solutions. Banks will also continue to boost security concerning internet banking services to reassure customers and up transaction confidence.


Global demand for insurance continues to grow, offering significant potential for companies offering services directly and through the internet. In the years to come, insurance companies will focus on creating a user-friendly and flexible interface to attract customers and maximize ease of use.



Leading Industry Associations


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Parent industry:  Services

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