Global Cleaning Services Industry
The global cleaning services industry can be divided into two main segments: consumer and commercial. Consumer cleaning services involve home cleaning for individual households, with industry players providing both general and more specialized services, such as window and carpet cleaning. On the other hand, the commercial cleaning market involves cleaning services on a larger scale, usually involving the maintenance of corporate premises of various sizes. Providers of commercial cleaning services often have contracts with businesses, and seek to build longer-term ties with their clients.
With many family households having two parents in the workforce, people have less and less time for cleaning. This creates constant demand for services that cover daily domestic cleaning tasks and laundry as well as less-frequent services like window cleaning. Meanwhile, commercial cleaning service providers offer highly specialized services to suit the changing needs of various clients. Some clients have cleaning needs that necessitate specific tools and expertise that require cleaning and sterilization of surfaces and machines.
Companies operating in both residential and commercial cleaning segments seek to put contracts in place to maintain relationships with their clients. However, competition remains intense as individuals and businesses may favor short-term contracts so as to be able to change from one cleaning services provider to another should they find the services unsatisfactory.