Global Business VoIP Services Industry

  • August 2012
  • -
  • Global Industry Analysts
  • -
  • 935 pages

This report analyzes the worldwide markets for Business VoIP Services in US$ Million. Market estimates and projections for global Business VoIP services are provided by the following Segments -Managed IP PBX Services, Hosted VoIP and Unified Communications, AND IP Connectivity Services (IP Integrated Access, SIP Trunking, and VoIP VPN/IP Access.). The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2018. The report profiles 161 companies including many key and niche players such as 8x8 Inc., AAPT, AT&T Inc., BroadView Networks Inc., British Telecommunications plc, Cable & Wireless Worldwide plc, Thus Ltd., Cbeyond Inc., CenturyLink, Inc., Comcast Corporation, INET Telecoms Ltd., Level 3 Communications Inc., M5 Networks, Inc., Masergy Communications, Inc., Megapath Inc., Net2Phone Inc., New Global Telecom Inc., NTT Communications Corporation, Orange, RingCentral, Inc., Singapore Telecommunications Limited, SingTel Optus Pty Limited, SK Telecom, Skype, Sprint Nextel Corporation, Telstra Corporation Ltd., Thinking Phone Networks LLC, Timico Ltd., Tiscali S.p.A, Verizon Business, Vonage Holdings Corp., Windstream Communications, PAETEC Holding Corp., and XO Communications, LLC. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.

Table Of Contents




I. INTRODUCTION, METHODOLOGY and PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation and Reporting Level I-2
Quantitative Techniques and Analytics I-3
Product Definitions and Scope of Study I-3


II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW II-1
The Changing Landscape of Enterprise Telephony: A Review II-1
VoIP Gets Thumbs Up from Telecom Service Providers II-1
VoIP Network Expansions - Order of the Day II-2
Switching to VoIP Services - A Strategic Business Decision for
Enterprises II-2
Cost Benefits - Key Rationale Behind Enterprise Shift Towards
IP Based Communication Services II-3
Productivity Enhancements - Business Case for Enterprise
Adoption of VoIP Services II-4
Other Key Technology Benefits Driving Adoption of VoIP II-4
Rapid Adoption of Business VoIP Drives Business Case for
Business IP PBX Systems II-4
Table 1: World Market for IP PBX (2009): Percentage Share
Breakdown of Dollar Sales of Pure IP PBX, and Hybrid PBX
(includes corresponding Graph/Chart) II-5
Impact of Recession in Retrospect II-5
Outlook II-6
Rising Preference for Hosted VoIP Services Over Premise-based
Infrastructure II-6
Emerging Markets to Lend Traction to Business VoIP Services II-7
SMBs Emerge Over the Horizon II-7
Mobile Business VoIP - A Key Growth Driver II-7
Opportunity Indicators II-8
Table 2: Worldwide Worker Population (2008 and 2011):
Breakdown of Number of Workers (in Millions) by Nature of
Work - Mobile and Non Mobile (includes corresponding
Graph/Chart) II-8

Table 3: Worldwide Mobile Worker Population (2008 and 2011):
Breakdown of Number of Mobile Workers (in Millions) by
Nature of Work Mobile Office, Mobile Non-Office, Mobile Home
Based (includes corresponding Graph/Chart) II-8

Table 4: Worldwide Mobile Workforce (2011): Percentage Share
Breakdown of Number of Mobile Workers by Region (includes
corresponding Graph/Chart) II-9
Latest Mobile Wireless Network Technologies - Key Enablers II-9
Proliferation of Unified Communications Boosts Business VoIP
Market II-10
Opportunity Indicators II-11
Table 5: World Market for Unified Communications by Service
Segment (2011E): Breakdown of Revenues in US$ Million
(includes corresponding Graph/Chart) II-11
Falling Systems Price: A Key Marketing Tool to Accelerate
Migration II-11
How Real Are the Business VoIP Benefits to Customers? II-11
High Cost of Ownership May Dissuade Small and Medium Enterprises II-12
Competition from Alternative Technologies II-12
How Big is the Threat of Open Source Telephony? II-12
Technical Challenges II-13
Issues With Voice Connectivity II-13
Issues with Transmitting Business Voice Traffic Through Data
Network II-14
Protocols II-14
Network Security and Related Policy II-14

2. TECHNOLOGY OVERVIEW II-15
VoIP: A Backgrounder II-15
Connecting to VoIP with a Computer II-15
Connecting to VoIP with a Phone II-16
VoIP Protocols II-16
Enterprise Telephony II-16
Internet Protocol (IP) II-16
Enterprise VoIP Equipment II-17
IP Telephony (IPT) II-17
IP-PBX II-17
SIP II-18
VoIP Service Categorization II-18
Business-Hosted VoIP: II-18
Broadband VoIP: II-18
VoIP over IP VPN: II-18
Technology Developments II-18
Growth of 802.11 and 802.11 a/b/g Technologies II-18
Dual mode mobile cellular and Wi-Fi handset technologies II-18
Coexistence of Wi-Fi and Bluetooth applications II-19
Fixed-Mobile Convergence (FMC) II-19
Messaging Convergence Gateway (MCG) II-19
Advantages and Challenges of Adopting IP PBX Systems II-19
Advantages II-19
Challenges in Adopting II-20
Product Classification II-20
Client-Server or Pure IP PBX II-20
Converged/Hybrid PBX II-20
Hosted Vs Premise Based IP Communication Solutions II-20
Popular Open Source VoIP Softphones II-21
Business VoIP II-22
Advantages of Business VoIP II-22
Key Business VoIP Services II-22
Managed IP PBX Services II-22
Hosted VoIP and Unified Communications II-22
IP Connectivity Services II-23

3. PRODUCT INNOVATIONS/INTRODUCTIONS II-24
Nawras Introduces VoIP Service II-24
Snom Technology Launches Snom Active for Snom Resellers and
Distributors II-24
ARINC DirectSM Introduces High Speed VoIP Service Based on
SwiftBroadbandâ„¢ II-25
Appia Communications Launches Appia Cubed II-25
Intermedia Offers Hosted PBX VoIP Service to Reseller
Associates and Partners II-26
Vodafone Introduces the Company’s First VoIP Service II-26
CenturyLink Introduces SIP Trunking and Hosted VoIP Service in
7 States II-26
Level 7 Systems Introduces a Cloud Based Telephone Service II-27
Verizon Launches Commercial-class VoIP Services II-27
BCN Telecom Launches Business-class VoIP-based
Telecommunications Services II-28
Windstream Forays Into Northwest Arkansas With VoIP Services II-28
MegaPath Introduces ‘Duet’, Cloud-Based VoIP Service II-29
VoX Communications Rolls Out Ojo Vision Digital Video Phone II-29
FiCall Rolls Out Host of VoIP Services II-29
2600 Hz Launches PromoCalling - Free SIP Phone Service II-29
StarView Solution Introduces Innovative VoIP Management System II-30
ZELLCO Launches VoIP Services II-30
Sipgate Introduces VoIP Services for UK-based SMEs II-30
I-Evolve Launches HD Voice Service in New York II-31
Cloud Net Introduces Cloud-Based Hosted VoIP for Small Businesses II-31
Rack-Soft Launches VoipNow Core for Service Providers II-31
Nextiva Launches New Business VoIP Service II-32
TCM Introduces Cellular VoIP Services in Syracuse II-32
Betamax Launches Unlimited VoIP Service II-33

4. RECENT INDUSTRY ACTIVITY II-34
LightSquared Enters into Agreement with VoX Communications II-34
Elite Telecom Acquires Liquid Business Services II-34
Aptela Merges with Vocalocity II-34
KeyOn Communications Acquires Assets of CommX II-35
Fortinet® Acquires TalkSwitch® II-35
Primus Business Services Acquires Unlimitel II-35
IP5280 Communications Acquires Internet Services and VoIP
Business of RockyNet .com II-36
Broadvox and Cypress Communications Merge II-36
Clare Computer Solutions Forges Partnership with Allworx II-36
Telesphere Signs Pact with Digital Planet for Promoting Hosted
Business VoIP Services II-37
Griffin Signs Pact with The Voice Factory to Offer Hosted VoIP
Services II-37
M5 Networks Takes Over Geckotech II-37
Versature to Take Over IP Phone Service Business of Octopus II-38
PhonePower Acquires VOIP.com II-38
Airband Merges with Sparkplug Communications II-38
GENBAND Takes Over Nortel Carrier VoIP and Application
Solutions Business Assets II-39
Spirinet Forms Alliance with Shoretel for VoIP services II-39
Acrobits and Aptela Enter into Alliance to Offer VoIP Service II-39
Zultys Forges Partnership with babyTEL II-40
Telesphere to Take Over Unity Business Networks’ VoIP Services II-40
AudioCodes and BroadSoft Commence Undertaking for
Simplification of IP Voice Network Deployments II-40

5. FOCUS ON SELECT PLAYERS II-41
8x8 Inc (USA) II-41
AAPT (Australia) II-41
ATandT Inc. (USA) II-41
BroadView Networks Inc (USA) II-41
British Telecommunications plc (UK) II-41
Cable and Wireless Worldwide plc (UK) II-42
Thus Ltd (UK) II-42
Cbeyond Inc. (USA) II-42
CenturyLink, Inc. (USA) II-42
Comcast Corporation (USA) II-43
INET Telecoms Ltd (Voipfone) (UK) II-43
Level 3 Communications Inc (USA) II-43
M5 Networks, Inc (USA) II-43
Masergy Communications, Inc (USA) II-43
Megapath Inc. (USA) II-44
Net2Phone Inc (USA) II-44
New Global Telecom Inc (USA) II-44
NTT Communications Corporation (Japan) II-44
Orange (France) II-45
RingCentral, Inc (USA) II-45
Singapore Telecommunications Limited (Singapore) II-45
SingTel Optus Pty Limited (Australia) II-45
SK Telecom (Korea) II-45
Skype (Luxembourg) II-46
Sprint Nextel Corporation (USA) II-46
Telstra Corporation Ltd (Australia) II-46
Thinking Phone Networks LLC (USA) II-46
Timico Ltd (UK) II-46
Tiscali S.p.A (Italy) II-47
Verizon Business (USA) II-47
Vonage Holdings Corp. (USA) II-47
Windstream Communications (USA) II-47
PAETEC Holding Corp. (USA) II-47
XO Communications, LLC. (USA) II-48

6. GLOBAL MARKET PERSPECTIVE II-49
Table 6: Global Recent Past, Current and Future Analysis for
Business VoIP Services by Geographic Region/ Country - United
States, Canada, Japan, Europe, Asia Pacific, Latin America,
and Rest of World Markets Independently Analyzed with Annual
Revenue in US$ Million for Years 2009 through 2018 (includes
corresponding Graph/Chart) II-49

Table 7: Global 10-Year Perspective for Business VoIP Services
by Geographic Region - Percentage Breakdown of Annual Revenue
for United States, Canada, Japan, Europe, Asia Pacific, Latin
America, and Rest of World Markets for Years 2009, 2012, and
2018 (includes corresponding Graph/Chart) II-50

Table 8: Global Recent Past, Current and Future Analysis for
Business VoIP Services by Segment- Managed IP PBX Services,
Hosted VoIP and Unified Communications, and IP Connectivity
Services Markets Independently Analyzed with Annual Revenue in
US$ Million for Years 2009 through 2018 (includes
corresponding Graph/Chart) II-51

Table 9: Global 10-Year Perspective for Business VoIP Services
by Segment - Percentage Breakdown of Annual Revenue for
Managed IP PBX Services, Hosted VoIP and Unified
Communications, and IP Connectivity Services Markets for Years
2009, 2012, and 2018 (includes corresponding Graph/Chart) II-52


III. MARKET

1. THE UNITED STATES III-1
A.Market Analysis III-1
Outlook III-1
Business Factors Fuel VoIP Growth III-1
Rising Demand for Managed and Hosted IP Telephony Services III-1
Enterprise Telephony Equipment Service Industry III-2
American Businesses Focus on Securing VoIP III-2
Key Statistics: III-3
Table 10: Installed Base of PBX in the United States (2002 -
2010): Breakdown of Traditional and IP/Converged PBX by
Number of Lines (in Millions) (includes corresponding
Graph/Chart) III-3

Table 11: Installed Base of Hosted Services in the United
States: Breakdown of IP- Centrex and Hosted IP by Number of
Lines (In Millions) (includes corresponding Graph/Chart) III-3
Strategic Corporate Developments III-4
Product Developments/Launches III-9
Key Players III-15
B.Market Analytics III-20
Table 12: United States Recent Past, Current and Future
Analysis for Business VoIP Services Independently Analyzed
with Annual Revenue (in US$ Million) for Years 2009 through
2018 (includes corresponding Graph/Chart) III-20

2. CANADA III-21
Market Analysis III-21
Table 13: Canadian Recent Past, Current and Future Analysis
for Business VoIP Services Independently Analyzed with
Annual Revenue (in US$ Million) for Years 2009 through 2018
(includes corresponding Graph/Chart) III-21

3. JAPAN III-22
A.Market Analysis III-22
NTT Communications Corporation - A Key Japanese Player III-22
B.Market Analytics III-22
Table 14: Japanese Recent Past, Current and Future Analysis
for Business VoIP Services Independently Analyzed with
Annual Revenue (in US$ Million) for Years 2009 through 2018
(includes corresponding Graph/Chart) III-22

4. EUROPE III-23
A.Market Analysis III-23
Broadband Network Proliferation Propels VoIP Growth in
Eastern and Central Europe III-23
Overview of IP-PBX Market III-23
Key Challenges III-23
B.Market Analytics III-24
Table 15: European Recent Past, Current and Future Analysis
for Business VoIP Services by Geographic Region - France,
Germany, Italy, UK, Spain, Russia, and Rest of Europe
Markets Independently Analyzed with Annual Revenue (in US$
million) for Years 2009 through 2018 (includes corresponding
Graph/Chart) III-24

Table 16: Europe 10-Year Perspective for Business VoIP
Services by Geographic Region - Percentage Share Breakdown
of Annual Revenue for France, Germany, Italy, UK, Spain,
Russia, and Rest of Europe Markets for Years 2009, 2012 and
2018 (includes corresponding Graph/Chart) III-25

4a. FRANCE III-26
A.Market Analysis III-26
Orange - A Key French Player III-26
B.Market Analytics III-26
Table 17: French Recent Past, Current and Future Analysis for
Business VoIP Services Independently Analyzed with Annual
Revenue (in US$ Million) for Years 2009 through 2018
(includes corresponding Graph/Chart) III-26

4b. GERMANY III-27
Market Analysis III-27
Table 18: German Recent Past, Current and Future Analysis for
Business VoIP Services Independently Analyzed with Annual
Revenue (in US$ Million) for Years 2009 through 2018
(includes corresponding Graph/Chart) III-27

4c. ITALY III-28
A.Market Analysis III-28
Tiscali S.p.A - A Key Italian Player III-28
B.Market Analytics III-28
Table 19: Italian Recent Past, Current and Future Analysis for
Business VoIP Services Independently Analyzed with Annual
Revenue (in US$ Million) for Years 2009 through 2018
(includes corresponding Graph/Chart) III-28

4d. UNITED KINGDOM III-29
A.Market Analysis III-29
Strategic Corporate Developments III-29
Product Developments/Launches III-29
Key Players III-30
B.Market Analytics III-32
Table 20: United Kingdom Recent Past, Current and Future
Analysis for Business VoIP Services Independently Analyzed
with Annual Revenue (in US$ Million) for Years 2009 through
2018 (includes corresponding Graph/Chart) III-32

4e. SPAIN III-33
Market Analysis III-33
Table 21: Spanish Recent Past, Current and Future Analysis for
Business VoIP Services Independently Analyzed with Annual
Revenue (in US$ Million) for Years 2009 through 2018
(includes corresponding Graph/Chart) III-33

4f. RUSSIA III-34
Market Analysis III-34
Table 22: Russian Recent Past, Current and Future Analysis for
Business VoIP Services Independently Analyzed with Annual
Revenue (in US$ Million) for Years 2009 through 2018
(includes corresponding Graph/Chart) III-34

4g. REST OF EUROPE III-35
A.Market Analysis III-35
Strategic Corporate Development III-35
Service Launche III-35
Key Player III-36
Skype (Luxembourg) III-36
B.Market Analytics III-36
Table 23: Rest of Europe Recent Past, Current and Future
Analysis for Business VoIP Services Independently Analyzed
with Annual Revenue (in US$ Million) for Years 2009 through
2018 (includes corresponding Graph/Chart) III-36

5. ASIA-PACIFIC III-37
A.Market Analysis III-37
Focus on Select Players III-37
B.Market Analytics III-38
Table 24: Asia-Pacific Recent Past, Current and Future
Analysis for Business VoIP Services Independently Analyzed
with Annual Revenue (in US$ Million) for Years 2009 through
2018 (includes corresponding Graph/Chart) III-38

6. LATIN AMERICA III-39
Market Analysis III-39
Table 25: Latin America Recent Past, Current and Future
Analysis for Business VoIP Services Independently Analyzed
with Annual Revenue (in US$ Million) for Years 2009 through
2018 (includes corresponding Graph/Chart) III-39

7. REST OF WORLD III-40
A.Market Analysis III-40
Outlook III-40
Product/Service Launches III-40
B.Market Analytics III-41
Table 26: Rest of World Recent Past, Current and Future
Analysis for Business VoIP Services Independently Analyzed
with Annual Revenue (in US$ Million) for Years 2009 through
2018 (includes corresponding Graph/Chart) III-41


IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 161 (including Divisions/Subsidiaries - 168)

The United States (104)
Canada (12)
Japan (1)
Europe (30)
- France (1)
- Germany (3)
- The United Kingdom (20)
- Italy (1)
- Rest of Europe (5)
Asia-Pacific (Excluding Japan) (16)
Middle East (1)
Africa (4)

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