Plunkett's Outsourcing & Offshoring Industry Almanac 2013: Outsourcing and Offshoring Industry Market Research, Statistics, Trends & Leading Companies
$ 350
- June 2012
- by Plunkett Research
- 478
PLUNKETT'S OUTSOURCING & OFFSHORING INDUSTRY ALMANAC 2013
Key Features:
• Industry trends analysis, market data and competitive intelligence
• Market forecasts and Industry Statistics
• Industry Associations and Professional Societies List
• In-Depth Profiles of hundreds of leading companies
• Industry Glossary
• Buyer may register for access to search and export data at Plunkett Research Online
Pages: 478
Statistical Tables Provided: 8
Companies Profiled: 336
Geographic Focus: Global
A complete market research report, including forecasts and market estimates technologies analysis and developments at innovative firms. You will gain vital insights that can help you shape your own strategy for business development, product development and investments.
-How is the industry evolving?
-How is the industry being shaped by new technologies?
-How is demand growing in emerging markets and mature economies?
-What is the size of the market now and in the future?
-What are the financial results of the leading companies?
-What are the names and titles of top executives?
-What are the top companies and what are their revenues?
Contents, Statistics, Forecasts and Analysis Include:
Major Trends Affecting the Outsourcing & Offshoring Industry
1) Introduction to the Outsourcing & Offshoring Industry
2) Pros and Cons of Outsourcing & Offshoring
3) BPO and KPO: White-Collar and Professional Tasks Are Offshored to a Growing Extent
4) Nearshoring and Reshoring Keep Operations Closer to Home
5) Health Care Goes Offshore, Medical Tourism and Clinical Trials Thrive in China, India and Elsewhere
6) Clinical Trials and Medical Records Processing Conducted Abroad Spark Concerns
7) From India to Singapore to Australia, Nations Compete Fiercely in Biotech Development
8) Offshoring to India Drives Changes in Global Consulting
9) Outsourcing & Offshoring Boom in China Challenged by Rising Wages, Employee Demands and Regulation
10) R&D Expands in Chinese Research Parks/Patent Filings Soar
11) Offshore Research, Development & Engineering Grows in India, Singapore, Taiwan and Korea
12) Globalization: Growth in Offshore Apparel Manufacturing/Vietnam, Cambodia and Other Countries Gain Market Share
13) The Vast Majority of Shoes Sold in the U.S. Are Made in China
14) Many Industry Sectors Seek Consulting and Outsourcing Income, Competing with Pure Consultancies
15) Corporate Clients Want Solid Returns on IT Investments
16) Original Design Manufacturing (ODM) and Contract Electronics Manufacturing Expected to Slow in 2012
17) Globalization and Worldwide Collaboration Fuel the Research Efforts of Major Corporations
18) 3PL Supply Chain Management Evolves to Serve the Global Market
19) Hi-Tech Manufacturing Collaboration Spans the Globe
20) Outsourcing of Automobile Component Manufacturing/Design
Outsourcing & Offshoring Industry Statistics
1) Outsourcing & Offshoring Industry Overview
2) Sales of Services of All Types to Foreign & U.S. Markets: 1989-2010
3) U.S. Trade in Private Services by Type: 2006-2010
4) U.S. Trade in Private Services by Type: 2001-2005
5) U.S. Trade in Private Services by Type: 1996-2000
6) Estimated U.S. Export Revenue for Professional, Scientific & Technical Services Firms
(Except Notaries): 2007-2010
7) Top 50 Countries Exporting Textiles & Apparel to the U.S., All MFA Fibers: 2010-2011
8) Top Ten Suppliers & Destinations of U.S. Computers & Electronic Products: 2006-2011
Table of Contents
PLUNKETT'S OUTSOURCING & OFFSHORING
INDUSTRY ALMANAC 2013
CONTENTS
A Short Outsourcing & Offshoring Industry Glossary x
Introduction 1
How To Use This Book 3
Chapter 1: Major Trends Affecting the Outsourcing & Offshoring Industry 7
1) Introduction to the Outsourcing & Offshoring Industry 8
2) Pros and Cons of Outsourcing & Offshoring 10
3) BPO and KPO: White-Collar and Professional Tasks Are Offshored to a Growing Extent 11
4) Nearshoring and Reshoring Keep Operations Closer to Home 13
5) Health Care Goes Offshore, Medical Tourism and Clinical Trials Thrive in China, India
and Elsewhere 14
6) Clinical Trials and Medical Records Processing Conducted Abroad Spark Concerns 15
7) From India to Singapore to Australia, Nations Compete Fiercely in Biotech Development 16
8) Offshoring to India Drives Changes in Global Consulting 18
9) Outsourcing & Offshoring Boom in China Challenged by Rising Wages, Employee
Demands and Regulation 19
10) R&D Expands in Chinese Research Parks/Patent Filings Soar 20
11) Offshore Research, Development & Engineering Grows in India, Singapore, Taiwan
and Korea 21
12) Globalization: Growth in Offshore Apparel Manufacturing/Vietnam, Cambodia and Other Countries Gain
Market Share 22
13) The Vast Majority of Shoes Sold in the U.S. Are Made in China 23
14) Many Industry Sectors Seek Consulting and Outsourcing Income, Competing with Pure Consultancies 24
15) Corporate Clients Want Solid Returns on IT Investments 25
16) Original Design Manufacturing (ODM) and Contract Electronics Manufacturing Expected
to Slow in 2012 26
17) Globalization and Worldwide Collaboration Fuel the Research Efforts of Major Corporations 27
18) 3PL Supply Chain Management Evolves to Serve the Global Market 27
19) Hi-Tech Manufacturing Collaboration Spans the Globe 29
20) Outsourcing of Automobile Component Manufacturing/Design 29
Chapter 2: Outsourcing & Offshoring Industry Statistics 31
Outsourcing & Offshoring Industry Overview 32
Sales of Services of All Types to Foreign & U.S. Markets: 1989-2010 33
U.S. Trade in Private Services by Type: 2006-2010 34
U.S. Trade in Private Services by Type: 2001-2005 36
U.S. Trade in Private Services by Type: 1996-2000 38
Estimated U.S. Export Revenue for Professional, Scientific & Technical Services Firms
(Except Notaries): 2007-2010 40
Top 50 Countries Exporting Textiles & Apparel to the U.S., All MFA Fibers: 2010-2011 42
Top Ten Suppliers & Destinations of U.S. Computers & Electronic Products: 2006-2011 43
Chapter 3: Important Outsourcing & Offshoring Industry Contacts
Addresses, Telephone Numbers and Internet Sites 44
Chapter 4: THE OUTSOURCING & OFFSHORING 350:
Who They Are and How They Were Chosen 68
Industry List, With Codes 69
Index of Companies Within Industry Groups 70
Alphabetical Index 79
Index of U.S. Headquarters Location by State 82
Index of Non-U.S. Headquarters Location by Country 84
Index by Regions of the U.S. Where the Firms Have Locations 86
Index by Firms with International Operations 97
Individual Profiles on each of THE OUTSOURCING & OFFSHORING 350 100
Additional Indexes
Index of Hot Spots for Advancement for Women/Minorities 438
Index by Subsidiaries, Brand Names and Affiliations 440
Companies Mentioned
24/7 Customer Inc
Aastra Intecom
ABM Industries Inc
Accenture plc
Accton Technology Corp
Acxiom Corp
Adea Solutions Inc
Adecco SA
Aditi Technologies
Aditya Birla Minacs
Advanced Technology Services
Aegis Ltd
Affiliated Computer Services Inc
Albany Molecular Research Inc
Alliance Data Systems Corporation
Altran Technologies SA
Amdocs Ltd
Aon Hewitt
AP Moller-Maersk A/S
Aplana Software Services
Applabs
ARAMARK Corporation
Ariba Inc
Aspect Software Inc
AT Kearney Inc
Atos Origin SA
Auriga Inc
Authorize.Net Holdings Inc
Automatic Data Processing Inc
Avaya Inc
Axway Inc
Bain & Company Inc
Balfour Beatty plc
Bank of New York Mellon Corp
Barrett Business Services Inc
BBDO Worldwide
Bechtel Group Inc
Benchmark Electronics Inc
BenQ Corporation
Beyondsoft (Beijing) Co Ltd
BioReliance Corp
BioScrip Inc
Black & Veatch Holding Company
Bleum Inc
Blue Star Infotech Ltd
Booz Allen Hamilton Holding Corp
Bristlecone Inc
BT Global Services
BT Group plc
BYD Company Limited
CACI International Inc
Cambrex Corp
Cambridge Solutions Ltd
Camelot Information Systems Inc
Canon Inc
Capgemini
Cardtronics Inc
Caterpillar Logistics Services Inc
CBRE Group Inc
CDM Smith Inc
Celestica Inc
Ceridian Corp
CGI Group Inc
CH Robinson Worldwide Inc
China Data Group
Chinasoft International Ltd
Ci&T
CIBER Inc
CIeNET International LLC
Cisco Systems Inc
Cognizant Technology Solutions Corp
Colliers International Property Consultants Inc
Comdata Corp
Compal Electronics Inc
Computer Sciences Corporation (CSC)
Computer Task Group Inc
Concentrix Corporation
Concur Technologies Inc
Convergys Corporation
Corbus LLC
Covance Inc
CPA Global Ltd
CPM Braxis Capgemini
Cross-Tab Partners
CTS Corp
Cushman & Wakefield Inc
CyberTAN Technology Inc
DataArt Solutions Inc
Datamatics Global Services Ltd
DB Schenker Inc
Dell Inc
Deloitte Consulting LLP
Deloitte LLP
Deloitte Touche Tohmatsu Ltd
Deutsche Post AG
DHL Worldwide Network SA/NV (DHL Express)
Diebold Inc
Donlen Corporation
DST Systems Inc
e4e Inc
Elavon Inc
EMCORE Corp
Emerio GlobeSoft Pte Ltd
EPAM Systems
Ernst & Young International
Ernst & Young LLP
Evalueserve Ltd
ExlService Holdings Inc
Expeditors International of Washington Inc
Express Scripts Inc
Federal Express Corp
FedEx Corporation
FedEx Supply Chain Services Inc
Fidelity National Information Services Inc
First Data Corp
First International Computer Inc
Firstsource Solutions Limited
Fiserv Inc
Flextronics International Ltd
Fluor Corp
FMR LLC (Fidelity Investments)
Forrester Research Inc
Forward Air Corp
Foxconn International Holdings Ltd
Foxconn Technology Co Ltd
Freeborders
Fujitsu Limited
G4S Secure Solutions (USA) Inc
Gartner Inc
Gemtek Technology Co Ltd
GENCO Distribution System Inc
Genencor International Inc
General Dynamics Corp
General Electric Co (GE)
Genpact Limited
Getronics NV
Global Payments Inc
Grey Global Group Inc
Grubb & Ellis Co
Grupo ASSA
Grupo Prominente
GTL Limited
Halliburton Company
Harte-Hanks Inc
Havas
HCL Technologies Ltd
Headstrong Inc
HealthPort Inc
Heartland Payment Systems Inc
Hewlett-Packard Co (HP)
Hexaware Technologies Ltd
Hinduja Ventures Ltd
Hisoft Technology International Ltd
Hitachi Consulting
Hon Hai Precision Industry Company Ltd
Honeywell International Inc
HTC Corp
HTC Global Services Inc
Huawei Technologies Co Ltd
Hub Group Inc
IBA Group
IBM Global Business Services (GBS)
IBM Global Process Services
iGATE Corporation
Infosys Technologies Ltd
Insperity Inc
Inspur Worldwide Services Ltd
Intelenet Global Services Pvt Ltd
Intelligroup Inc
InterGlobe Technologies
International Business Machines Corp (IBM)
International Business Machines Corp (IBM)
Interpublic Group of Companies Inc
Inventec Corporation
inVentiv Health Inc
iPayment Inc
ISS Holdings A/S
ITC Infotech India Ltd
Jabil Circuit Inc
Jacobs Engineering Group Inc
Japan Post Holdings Co
Japan Third Party Co Ltd
JB Hunt Transport Services Inc
Johnson Controls Inc
Jones Lang LaSalle Inc
KBR Inc
Keane Inc
Kelly Services Inc
Key Tronic Corp
Kforce Inc
Kintetsu World Express Inc
Knoah Solutions Inc
Korn/Ferry International
KPIT Cummins Infosystems Ltd
KPMG International
KPMG LLP
Kuehne & Nagel International AG (KN)
Landstar System Inc
Larsen & Toubro Infotech Ltd
Lexmark International Inc
Li & Fung Group
Lionbridge Technologies Inc
LiveOps Inc
Lockheed Martin Corp
Logica plc
Lohika
Luxoft
M&Y Global Services
Maersk Line
Mainfreight Limited
Manhattan Associates Inc
Manpower Inc
MarketBridge
Mastek Limited
Maxil Technologies Solutions Inc
MAXIMUS Inc
McCann Worldgroup
McKinsey & Company Inc
Medco Health Solutions Inc
Megasoft Ltd
Menlo Worldwide Logistics LLC
MERA Networks Inc
Mercer LLC
Microland
MindTree Ltd
MphasiS Limited
Nair & Co
NCR Corporation
NCS Pte Ltd
Ness Technologies Inc
Neusoft Group Ltd
Newmark Knight Frank
NIIT Limited
Nippon Yusen Kabushiki Kaisha (NYK)
NorthgateArinso
Northrop Grumman Corp
Objectiva Software Solutions
Oce Business Services
ODW Logistics Inc
Ogilvy & Mather Worldwide
Omnicom Group Inc
Oracle Financial Services Software Limited
Outsource Partners International
Pacer International Inc
PacificNet Inc
Pangea3 LLC
PAREXEL International Corp
Parsons Brinckerhoff Inc
Patni Computer Systems Ltd
Paychex Inc
Pegatron Corporation
Penske Corporation
PFSweb Inc
Pharmaceutical Product Development Inc
Pitney Bowes Inc
Plexus Corp
Polaris Software Lab Ltd
Pomeroy IT Solutions
PostNL NV
PricewaterhouseCoopers
Primax Electronics Ltd
Publicis Groupe SA
Qisda Corporation
Quanta Computer Inc
Quatrro BPO Solutions Ltd
Quintiles Transnational Corp
Randstad Holding NV
Raytheon Co
Reksoft Co Ltd
Resources Connection Inc
Retail Decisions plc
Ricoh Company Ltd
Robert Half International Inc
RR Donnelley Global Document Solutions
Ryder System Inc
SAIC Inc
Sanmina-SCI Corporation
Sapient Corporation
Satyam Computer Services Ltd (Mahindra Satyam)
Schenker AG
Schlumberger Limited
Schneider National Inc
SCSK Corporation
Secova Inc
Securitas AB
Sharp Corporation
Shaw Group Inc (The)
Siemens AG
Sierra Atlantic
SigmaTron International Inc
Sitel Corporation
SMARTANALYST
SMTC Corp
Sodexo Group
Sodexo Inc
SOURCEHOV
SPi Global Solutions
SRA International Inc
Stream Global Services Inc
Summit HR India
Sutherland Global Services
Sykes Enterprises Inc
Symbio Group (The)
Symphony Service Corp
Symphony Technology Group
Syntel Inc
Synygy Inc
Taiwan Semiconductor Manufacturing Co Ltd (TSMC)
Tata Consultancy Services (TCS)
Tech Mahindra Limited
TeleTech Holdings Inc
Texas Instruments Inc (TI)
Tieto Corp
TIVIT
Total System Services Inc (TSYS)
Towers Watson & Co
Trammell Crow Company
Transcom Worldwide SA
Trustmark Companies
Unisys Corp
United Parcel Service Inc (UPS)
UnitedHealthcare National Accounts
UPS Supply Chain Solutions
UST Global Inc
UTi Worldwide Inc
Valores Corporativos Softtek SA de CV
Vanceinfo Technologies Inc
vCustomer Corp
Vertis Inc
Viasystems Group Inc
VINCI
West Corporation
Williams Lea Group Limited
Wipro Ltd
Wistron Corporation
WNS Holdings Ltd
Working Solutions Inc
WPP plc
Xceed
Xchanging
Xerox Corp
YRC Worldwide Inc