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Table of Contents
•The voice over Internet protocol (VoIP) access and session initiation protocol (SIP) trunking services market is growing rapidly as IP-based services increasingly displace traditional telecommunications services, thus creating opportunities for service providers to differentiate and grow their revenues.
•In 2011, the market grew by percent in terms of installed users, and by percent in terms of revenue. Revenue is expected to grow by percent over the forecast period.
•In 2011, VoIP access and SIP trunking services reached deeper than ever before into large enterprises. Compared to 2010, service providers saw over twice the penetration rate into large enterprises, comprising percent of the revenues for the year, with small and medium-sized businesses (SMBs) still strong at percent.
•This nascent, but rapidly growing market has moved from the early-adopter, proof-of-concept phase into mainstream enterprise deployments. Uptick is strong across businesses of all sizes and across verticals, but critical to market growth is the fact that medium and large enterprises have become more comfortable with VoIP technologies.
•As businesses migrate to an end-to-end IP-based unified communications (UC) infrastructure, VoIP access and SIP trunking services become a logical choice, enabling organizations to eliminate legacy telecom interfaces.
•Even without IP telephony upgrades on the enterprise premises, customers are acknowledging the flexibility and cost-savings benefits of VoIP access and SIP trunking services and are using media gateways to connect these IP-based services with legacy platforms.
•The VoIP access and SIP trunking services market is experiencing a significant wave of consolidation, with a large number of mergers and acquisitions throughout 2011. New competitors are entering the market through acquisition, while existing market participants are shoring their positions by acquiring competitors.
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