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This IDC study presents the analyses on unified communications and collaboration usage trends among enterprise users based on the 2015 Enterprise Collaboration User Survey conducted in July 2015. It analyzes ...
In a Complex Economic Scenario, Flexibility and Scalability are Drawing Attention to the Cloud Model This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact ...
This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, ...