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Call Center

Summary

Table of Contents

  • Publication date: November 2012
  • Report size: 114 pages
Keywords : contact centers

Different markets in the region present different set of opportunities for vendors. Increased activity has been seen along the whole region of a move toward self-service applications and using IVR as a tool for call resolution instead of call routing. The Latin American market also shows a strong interest and initial adoption of analytics solutions. Integrated suites of quality monitoring, workforce management, and analytics are starting to be st...

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Related Market Segments :

Contact Centers

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