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Call Center

Summary

Table of Contents

  • Publication date: March 2013
  • Report size: 44 pages
Keywords : contact centre, call centre

The contact centre industry is relatively young. It grew rapidly over the past couple of decades but has been impacted by recent, less certain, economic conditions. Its working practices have continued to fall under scrutiny. This report reviews the UK contact, or call, centre industry. It quantifies the market size and historical growth rates while reviewing key factors behind these figures and exploring drivers of profitability. It also analy...

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Related Market Segments :

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