REASONS FOR THE STUDY AND ITS IMPORTANCE
In the coming decade, observers of the evolution in voice recognition technologies will no doubt look back to 2012 as the tipping point year – the time when speech adoption finally broke away from the enterprise niche market of interactive voice response (IVR) solutions into broader uses that include consumer and health care sectors. Advances in machine learning and statistical data-mining techniques, coupled with the ubiquitous adoption of mobile devices, are helping voice recognition solutions get a new lease on life. With global software revenues expected to reach $16.7 billion by 2017, this maturing industry continues to owe much of its growth to advances in the critical triad of automatic speech recognition (ASR), text-to-speech (TTS), and speaker verification (SV) technologies.Companies, across all sectors and from every part of the voice recognition supply chain, seek a competitive edge that will differentiate them in an increasingly crowded business environment. They want to create and use products that can help them to be nimble and efficient and that will help them grow their customer base. Converging technologies make partnerships a compelling way to introduce new products; however, an uncertain global economy is offering fewer incentives to give rise to the number of mergers and acquisitions that characterized the voice recognition (VR) space earlier in the new millennium.The second decade of the millennium has ushered in new uses for voice recognition products as collaborative consumption, fueled by the proliferation of social networks, empowers everyone to be potentially not only media consumers, but also producers of new applications. VR technologies help users identify (biometrics), codify (health care), search (voice search), navigate (voice-enabled navigation), and control (connected home). These technologies also help customers comply with privacy, safety and security requirements dictated by law and by user expectations.In the next five years companies will pair VR technologies with the latest research in artificial intelligence and augmented reality, creating a new generation of compelling products. Consumers, primed by the success of the Siri personal assistant, will expect products that not only predict their preferences but also offer new, interactive ways to enhance their emotional experiences.To address the rapidly growing mobile traffic demand of the emerging middle class in Africa and Asia as well as in the highly developed geographic regions of North America and Europe, voice recognition providers are partnering with manufacturers that are loading their products with voice-activated multimodal options. With the help of these applications, drivers can navigate to their destinations; workers can voice-pick warehouse inventory; doctors can automate medical transcription processes; lawyers can build their cases with e-discovery products; homeowners control their environmental and security systems; and users of smart devices can access applications by voice commands.Geographic regions that have built out their broadband networks offer the best potential for growth, especially in those areas where mobile devices are the primary mode for such frequently used functions as entertainment, navigation and banking.
Products and applications that are smart, cost-effective and intuitive will hold the keys to the VR kingdom in the next five years. Battle lines, drawn in the 2012 turf wars between Google, Samsung and Apple, where each has fought for direct integration into mobile operating systems, indicate just how valuable these companies perceive the stakes to be not only in the mobile market but also in capturing the imagination and dollars of an ever-expanding global user base.
OBJECTIVES OF THE STUDY AND ITS CONTRIBUTION
Companies in the voice recognition space are facing challenges similar to those present in other technology markets. Converging technologies offer the promise of new products and markets, especially in the fast-growing mobile markets. They also invite disruptive activities as witnessed by the patent battles of such major smartphone and application providers as Apple, Samsung and Google; each of these companies has aggressive strategies for making major inroads into the lucrative voice recognition market, which is still largely dominated by one provider, Nuance Communications.Customers are applying the same measuring stick to voice-aided products and services as they do to other products – they value accuracy, speed and efficiency. Whether obtaining stock quotes from their smartphones, getting wake up calls from voice-enabled alarm clocks, or accessing voice-translated e-mail, consumers have increasingly greater expectations about not only the quality of content, but also about the quality of their experiences.Traditional habits persist, especially when it comes to customer service. No matter how compelling the content or how efficient the voice-enabled transaction, many consumers still prefer to talk to a live operator, or to type when talking would suffice. They also remember unsuccessful experiences with speech recognition applications that were implemented by early adopters. Virtual personal assistants, like Apple’s iPhone Siri product, are helping to change users’ experience of voice-enabled technology – from frustrating to fulfilling.Choosing voice recognition solutions remains a significant information technology (IT) investment – a fact not lost on companies that, in better economic times, focus primarily on strategic growth. Compelled to keep discretionary spending to a minimum, companies are more inclined to purchase products and services that show a quantitative return on investment.Being offered monetary incentives to streamline their operations as well as facing mandates to comply with new federal regulations, health care professionals are balancing the requirements to contain costs with the potential of voice-aided automated solutions that promise to increase documentation accuracy and enhance customer satisfaction. Given the continued adoption of wireless devices and the seemingly insatiable consumer and business demand for unlimited access to information, it is likely that many enterprising companies will choose voice recognition solutions, either hosted at their site or shared in a cloud-computing environment, for competitive advantage even when the short-term economic landscape is dotted with question marks.This report will analyze in depth voice recognition technologies and the market and applications they serve. It addresses such questions as:
- Who is using these technologies?
- What benefits do they accrue from using them?
- At what price points do they buy them?
- Which markets will reap the most benefits from their adoption?
- Which issues must be addressed to generate a successful return on investment?
AUDIENCE FOR THE REPORT
This report focuses on market potential for voice recognition technologies as well as current and future forces shaping the voice-enabled market. It is targeted at manufacturers, supply chain personnel, marketing managers, and futurists.
SCOPE AND CONTENT OF THE REPORT
This report analyzes voice recognition technologies and their markets. It recognizes the fact that integrated software and hardware technologies together, coupled with enhanced devices, are the building blocks for successful deployments. Additionally, tracking the growth of traditional and emerging voice-enabled applications is important for extending voice recognition’s reach.An overview of the voice recognition industry precedes later chapters that review the main voice recognition markets and that discuss top supplier market share, current technologies, and the unique challenges faced by each market in the future. Five-year forecasts follow, segmented by voice recognition categories and end markets.Succeeding chapters discuss emerging technologies, corporate and national research and development funding, the organizational and economic makeup of the voice recognition industry, and the legislative, political and environmental issues facing the industry. The changing dynamics of international market share also are addressed.The appendices contain information about upcoming voice recognition industry-related conferences and recent patent grants, as well as a list of related mergers and acquisitions, licensing arrangements, and partnerships.
METHODOLOGY AND INFORMATION SOURCES
Both primary and secondary research methodologies were used in preparing this report. The material presented is based on information gathered from personal contacts within the voice recognition industry, as well as on an analysis of the technologies, issues and concerns gathered from technical papers and industry conferences. The report’s final analysis and projections combine the consensus of primary contacts and BCC’s assumptions regarding the impact of both historical and emerging trends.Additional data was obtained from analysis of secondary sources. These sources include trade publications, trade associations, company literature, and online databases. This research was done to supplement BCC’s understanding of applications, markets and trends in the voice recognition industry. All dollar estimates in this report are based on 2012 constant dollars.
AUTHOR'S CREDENTIALS
Patricia Kutza, the author of this report, is a veteran business and technology journalist. She has written extensively about technology business and cultural trends for a variety of print and new-media outlets. This report, IFT039C Global Markets and Technologies for Voice Recognition, is an update of a report she wrote in 2010.
REPORT HIGHLIGHTS
This report provides:
- An overview of the software and hardware for voice recognition technologies and their markets
- Analyses of global market trends, with data from 2011, estimates for 2012, and projections of compound annual growth rates (CAGRs) through 2017
- Discussion of top supplier market shares, new technologies, and the unique challenges faced by each category in the future
- Examination of the importance of traditional and emerging voice-enabled devices, as these media will promote and extend voice recognition’s reach
- Reviews of enabling technologies, corporate and national research and development funding, the organizational and economic makeup of the voice recognition industry, and the legislative, political, and environmental issues facing the industry
- Listings of recent patent grants, as well as related mergers and acquisitions, licensing arrangements, and partnerships
- Comprehensive company profiles of major players in the industry.
Global Consumer Electronics Industry
TABLE OF CONTENTS
CHAPTER 1 INTRODUCTION 1
REASONS FOR THE STUDY AND ITS IMPORTANCE 1
OBJECTIVES OF THE STUDY AND ITS CONTRIBUTION 2
AUDIENCE FOR THE REPORT 3
SCOPE AND CONTENT OF THE REPORT 3
METHODOLOGY AND INFORMATION SOURCES 3
AUTHOR'S CREDENTIALS 3
RELATED BCC RESEARCH REPORTS 4
BCC ONLINE SERVICES 4
DISCLAIMER 4
CHAPTER 2 SUMMARY 6
SUMMARY TABLE GLOBAL VOICE RECOGNITION MARKET, THROUGH 2017 ($ MILLIONS) 7
SUMMARY FIGURE GLOBAL VOICE RECOGNITION MARKET, 2011–2017 ($ MILLIONS) 7
CHAPTER 3 OVERVIEW 9
IMPORTANCE OF THE INDUSTRY 9
INVESTOR CONFIDENCE 10
U.S. VENTURE CAPITAL FINANCING AND DEALS IN VOICE RECOGNITION-RELATED
SECTORS, SIX QUARTERS: 2011-2012 10
TABLE 1 U.S. VENTURE CAPITAL FINANCING AND DEALS IN RELATED SECTORS, SIX
QUARTERS, 2011–2012 ($ BILLIONS/NO. OF DEALS) 10
TOP FIVE COUNTRIES GLOBAL, RANKED BY VENTURE CAPITAL CONFIDENCE IN
2012 11
TABLE 2 TOP FIVE COUNTRIES GLOBAL RANKED BY VENTURE CAPITAL CONFIDENCE, 2012 11
HISTORY OF THE INDUSTRY 11
SPEECH RECOGNITION LIFE CYCLE 13
TABLE 3 SPEECH RECOGNITION LIFE CYCLE 13
DESCRIPTION OF THE INDUSTRY: MAJOR CATEGORIES 13
HARDWARE 13
Infrastructure Hardware 14
TABLE 4 INFRASTRUCTURE HARDWARE 14
SOFTWARE 14
TABLE 5 SOFTWARE 14
ENHANCED DEVICES 15
TABLE 6 ENHANCED DEVICES 15
FUNDAMENTAL FUNCTIONS OF VOICE TECHNOLOGY 15
SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION FUNCTION 15
TABLE 7 SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION FUNCTION 15
SCOPE OF REPORT CLASSIFIED BY MARKET 16
TABLE 8 SCOPE OF REPORT CLASSIFIED BY MARKET 16
EFFECT ON THE FUTURE 16
CHAPTER 4 MAJOR CATEGORIES 19
HARDWARE 19
DIGITAL SIGNAL PROCESSING (DSP) 19
Global Digital Signal Processor Dollar Sales Forecast, through 2017 19
TABLE 9 GLOBAL DIGITAL SIGNAL PROCESSOR (DSP) DOLLAR SALES FORECAST, THROUGH
2017 ($ BILLIONS) 20
FIGURE 1 GLOBAL DIGITAL SIGNAL PROCESSOR (DSP) DOLLAR SALES FORECAST,
2011-2017 ($ BILLIONS) 20
Digital Signal Processor Major Players, Products, and End Markets 21
TABLE 10 DIGITAL SIGNAL PROCESSOR MAJOR PLAYERS, PRODUCTS, AND END MARKETS 21
IP MULTIMEDIA SUBSYSTEM (IMS) GATEWAYS 21
Global Gateway Sales Forecast 21
TABLE 11 GLOBAL GATEWAY MARKET FORECAST, THROUGH 2017 ($ BILLIONS) 22
FIGURE 2 GLOBAL GATEWAY MARKET FORECAST, 2011-2017 ($ BILLIONS) 22
Gateway Major Players, Products, and End Markets 23
TABLE 12 GATEWAY MAJOR PLAYERS, PRODUCTS, AND END MARKETS 23
GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) 23
Global Microelectromechanical System (MEMS) Microphones Forecast 24
TABLE 13 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKET
FORECAST, THROUGH 2017 ($ MILLIONS) 24
FIGURE 3 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKET
FORECAST, 2011-2017 ($ MILLIONS) 24
Global Microelectromechanical System (MEMS) Microphone Major Players,
Products, and End Markets 25
TABLE 14 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONE MAJOR
PLAYERS, PRODUCTS, AND END MARKETS 25
BLUETOOTH INTEGRATED HEADSETS 25
Global Bluetooth Integrated Headsets Forecast 26
TABLE 15 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, THROUGH 2017 ($
BILLIONS) 26
FIGURE 4 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, 2011-2017 ($ BILLIONS) 26
Bluetooth Integrated Headset Major Players, Products, and End Markets 27
TABLE 16 BLUETOOTH INTEGRATED HEADSET MAJOR PLAYERS, PRODUCTS, AND END
MARKETS 27
SET-TOP BOXES 27
Global Voice-Enabled Set-Top Box Sales Forecast 27
TABLE 17 GLOBAL VOICE-ENABLED SET-TOP BOX MARKET FORECAST, THROUGH 2017 ($
MILLIONS) 27
FIGURE 5 GLOBAL VOICE-ENABLED SET-TOP BOX MARKET FORECAST, THROUGH 2017 ($
MILLIONS) 27
VOICE-ACTIVATED INTERACTIVE GAMES 28
Global Voice-Activated Interactive Games Sales Forecast 28
TABLE 18 GLOBAL VOICE-ACTIVATED INTERACTIVE GAMES SALES FORECAST, THROUGH
2017 ($ MILLIONS) 28
FIGURE 6 GLOBAL VOICE-ACTIVATED INTERACTIVE GAMES SALES FORECAST, THROUGH
2017 ($ MILLIONS) 28
SOFTWARE 29
COMMERCIAL PACKAGES: AUTOMATIC SPEECH RECOGNITION 29
Global Automatic Speech Recognition Sales Forecast 30
TABLE 19 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, THROUGH
2017 ($ MILLIONS) 30
FIGURE 7 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, 2011-2017 ($
MILLIONS) 30
Challenges to Growth 31
Automatic Speech Recognition Major Players, Products, and End Markets 31
TABLE 20 AUTOMATIC SPEECH RECOGNITION MAJOR PLAYERS, PRODUCTS, AND END
MARKETS 31
COMMERCIAL PACKAGES: SPEAKER VERIFICATION (VOICE BIOMETRICS) 32
Global Speaker Verification Sales Forecast 32
TABLE 21 GLOBAL SPEAKER VERIFICATION SALES FORECAST, THROUGH 2017 ($ MILLIONS) 32
FIGURE 8 GLOBAL SPEAKER VERIFICATION SALES FORECAST, 2011-2017 ($ MILLIONS) 32
Types of Voice Biometric Engines 33
TABLE 22 TYPES OF VOICE BIOMETRIC ENGINES 33
Range of Markets by Application for Speech Verification 34
TABLE 23 RANGE OF MARKETS BY APPLICATION FOR SPEECH VERIFICATION 34
Challenges to Growth 35
Speaker Verification Major Players, Products, and End Markets 35
TABLE 24 SPEAKER VERIFICATION MAJOR PLAYERS, PRODUCTS, AND END MARKETS 35
COMMERCIAL PACKAGES: TEXT-TO-SPEECH 35
Global Text-to-Speech Sales Forecast 36
TABLE 25 GLOBAL TEXT-TO-SPEECH SALES FORECAST, THROUGH 2017 ($ MILLIONS) 36
FIGURE 9 GLOBAL TEXT-TO-SPEECH SALES FORECAST, 2011-2017 ($ MILLIONS) 36
Challenges to Growth 37
Text-to-Speech Major Players, Products, and End Markets 38
TABLE 26 TEXT-TO-SPEECH MAJOR PLAYERS, PRODUCTS, AND END MARKETS 38
COMMERCIAL PACKAGES: SPEECH ANALYTICS 38
Global Speech Analytics Sales Forecast 38
TABLE 27 GLOBAL SPEECH ANALYTICS SALES FORECAST, THROUGH 2017 ($ MILLIONS) 39
FIGURE 10 GLOBAL SPEECH ANALYTICS SALES FORECAST, 2011-2017 ($ MILLIONS) 39
Comparison of Goals, Scope and Techniques of Text and Data Mining 40
TABLE 28 COMPARISON OF GOALS, SCOPE, AND TECHNIQUES OF TEXT AND DATA MINING 40
Speech Analytics Major Players, Products, and End Markets 41
TABLE 29 SPEECH ANALYTICS MAJOR PLAYERS, PRODUCTS, AND END MARKETS 41
Challenges to Growth 41
COMMERCIAL PACKAGES: VOICE-ENABLED CALL CENTER PROCESSING AND
ROUTING 42
TABLE 30 CALL AND CONTACT CENTER KEY CONCERNS 42
Global Voice-Enabled Call Center Sales Forecast 42
TABLE 31 GLOBAL VOICE-ENABLED CALL CENTER SALES FORECAST, THROUGH 2017 ($
BILLIONS) 42
FIGURE 11 GLOBAL VOICE-ENABLED CALL CENTER SALES FORECAST, 2011-2017 ($
BILLIONS) 43
Call and Contact Center Technology Client Wish List 43
TABLE 32 CALL AND CONTACT CENTER TECHNOLOGY CLIENT WISH LIST 43
Call Center Speech Technology Major Players, Products, and End Markets 44
TABLE 33 CALL CENTER SPEECH TECHNOLOGY MAJOR PLAYERS, PRODUCTS, AND END
MARKETS 44
COMMERCIAL PACKAGES: INTERACTIVE VOICE RESPONSE (IVR) VOICE-ACTIVATED
DIALING 44
Key Reasons Contact/Call Centers Are Attracted to Hosted/Managed Service
Interactive Voice Response (IVR) 45
TABLE 34 KEY REASONS CONTACT/CALL CENTERS ARE ATTRACTED TO HOSTED/MANAGED
SERVICE INTERACTIVE VOICE RESPONSE (IVR) 45
Global Interactive Voice Response (IVR) Voice-Activated Dialing Sales Forecast,
through 2017 45
TABLE 35 GLOBAL INTERACTIVE VOICE RESPONSE (IVR)_VOICE-ACTIVATED DIALING
MARKET FORECAST, THROUGH 2017 ($ BILLIONS) 45
FIGURE 12 GLOBAL INTERACTIVE VOICE RESPONSE (IVR) VOICE-ACTIVATED DIALING
MARKET FORECAST, 2011-2017 ($ BILLIONS) 45
Emerging Interactive Voice Response (IVR) Technology 46
Voice-Activated Dialing Major Players, Products, and End Markets 46
TABLE 36 VOICE-ACTIVATED DIALING MAJOR PLAYERS, PRODUCTS, AND END MARKETS 46
COMMERCIAL PACKAGES: VOICE-ENABLED MOBILE SEARCH 47
Global Voice-Enabled Mobile Search Advertising Revenue Forecast 47
TABLE 37 GLOBAL VOICE-ENABLED MOBILE SEARCH ADVERTISING REVENUE FORECAST,
THROUGH 2017 ($ MILLIONS) 47
FIGURE 13 GLOBAL VOICE-ENABLED MOBILE SEARCH ADVERTISING REVENUE FORECAST,
2011-2017 ($ MILLIONS) 47
Challenges to Growth 47
EMERGING TECHNOLOGY: VOICE-ACTIVATED MOBILE VIRTUAL ASSISTANTS 48
Voice-Activated Mobile Virtual Assistants Providers 48
TABLE 38 VOICE-ACTIVATED MOBILE VIRTUAL ASSISTANTS MAJOR PLAYERS, PRODUCTS,
AND END MARKETS 48
Challenges to Growth 49
ENHANCED DEVICES 49
VOICE-AIDED ASSISTIVE PRODUCTS 49
Voice-Aided Assistive Products Sales Forecast 49
TABLE 39 GLOBAL VOICE-AIDED ASSISTIVE PRODUCTS MARKET FORECAST, THROUGH
2017 ($ MILLIONS) 49
FIGURE 14 GLOBAL VOICE-AIDED ASSISTIVE PRODUCTS MARKET FORECAST, 2011-2017 ($
MILLIONS) 49
Voice-Aided Assistive Products Major Players, Products, and End Markets 50
TABLE 40 VOICE-AIDED ASSISTIVE PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END
MARKETS 50
Challenges to Growth 51
VOICE-INTEGRATED WORKSTATIONS 51
Global Voice-Integrated Workstation Sales Forecast 51
TABLE 41 GLOBAL VOICE-INTEGRATED WORKSTATION SALES FORECAST, THROUGH 2017
($ MILLIONS) 51
FIGURE 15 GLOBAL VOICE-INTEGRATED WORKSTATION SALES FORECAST, 2011-2017 ($
MILLIONS) 51
Voice-Integrated Workstation Major Players, Products, and End Markets 52
TABLE 42 VOICE-INTEGRATED WORKSTATION MAJOR PLAYERS, PRODUCTS, AND END
MARKETS 52
VOICE-ACTIVATED CAR KITS 52
Global Bluetooth Voice-Activated Car Kit Sales Forecast 53
TABLE 43 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT SALES FORECAST, THROUGH
2017 ($ MILLIONS) 53
FIGURE 16 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT SALES FORECAST, 2011-2017
($ MILLIONS) 53
Voice-Activated Car Kit Major Players, Products, and End Markets 54
TABLE 44 VOICE-ACTIVATED CAR KIT MAJOR PLAYERS, PRODUCTS, AND END MARKETS 54
Emerging Technology: Mirror Link 54
VOICE-ACTIVATED NAVIGATION SYSTEMS 54
Global Voice-Activated Navigation Systems Sales Forecast 55
TABLE 45 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS SALES FORECAST, THROUGH
2017 ($ MILLIONS) 55
FIGURE 17 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS SALES FORECAST, 2011-2017
($ MILLIONS) 55
Voice-Activated Navigation Systems Major Players, Products, and End Markets 56
TABLE 46 VOICE-ACTIVATED NAVIGATION SYSTEMS MAJOR PLAYERS, PRODUCTS, AND
END MARKETS 56
VOICE-ACTIVATED WEARABLE PRODUCTS 56
Global Voice-Activated Wearable Products Sales Forecast 56
TABLE 47 GLOBAL VOICE-ACTIVATED WEARABLE PRODUCTS SALES FORECAST, THROUGH
2017 ($ MILLIONS) 56
FIGURE 18 GLOBAL VOICE-ACTIVATED WEARABLE PRODUCTS SALES FORECAST, THROUGH
2017 ($ MILLIONS) 56
Voice-Activated Wearable Products Major Players, Products, and End Markets 57
TABLE 48 VOICE-ACTIVATED WEARABLE PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END MARKETS 57
Emerging Technology: Project Glass 57
VOICE-ACTIVATED SMART HOME PRODUCTS 57
Global Voice-Activated Smart Home Products Sales Forecast 58
TABLE 49 GLOBAL VOICE-ACTIVATED SMART HOME PRODUCTS SALES FORECAST,
THROUGH 2017 ($ MILLIONS) 58
FIGURE 19 GLOBAL VOICE-ACTIVATED SMART HOME PRODUCTS SALES FORECAST,
2011-2017 ($ MILLIONS) 58
Voice-Activated Smart Home Products Major Players, Products, and End Markets 59
TABLE 50 VOICE-ACTIVATED SMART HOME PRODUCTS MAJOR PLAYERS, PRODUCTS, AND
END MARKETS 59
CHAPTER 5 SUMMARY: VOICE RECOGNITION CATEGORIES AND END MARKETS 61
TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORIES, THROUGH 2017 61
TABLE 51 TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORY, THROUGH 2017 ($
MILLIONS) 61
FIGURE 20 TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORY, 2011-2017 ($
MILLIONS) 61
HARDWARE 62
GLOBAL HARDWARE MARKET FORECAST 62
TABLE 52 GLOBAL HARDWARE MARKET FORECAST, THROUGH 2017 ($ MILLIONS) 62
FIGURE 21 GLOBAL HARDWARE MARKET FORECAST, 2011-2017 ($ MILLIONS) 62
SOFTWARE 63
GLOBAL SOFTWARE MARKET FORECAST 63
TABLE 53 GLOBAL SOFTWARE MARKET FORECAST, THROUGH 2017 ($ MILLIONS) 63
FIGURE 22 GLOBAL SOFTWARE MARKET FORECAST, 2011-2017 ($ MILLIONS) 63
ENHANCED DEVICES 65
GLOBAL ENHANCED DEVICES MARKET FORECAST, THROUGH 2017 65
TABLE 54 GLOBAL ENHANCED DEVICES DOLLAR SALES FORECAST, THROUGH 2017 ($
MILLIONS) 65
FIGURE 23 GLOBAL ENHANCED DEVICES DOLLAR SALES FORECAST, 2011-2017 ($
MILLIONS) 65
END MARKETS 66
SCOPE OF END MARKET APPLICATIONS 66
TABLE 55 SCOPE OF END MARKET APPLICATIONS 66
VALUE OF ALL END MARKETS BY CATEGORY, 2011 67
TABLE 56 VALUE OF ALL END MARKETS BY CATEGORY, 2011 ($ MILLIONS) 67
Distribution of Voice Recognition Technologies in Selected End Products,
Applications and Markets 68
TABLE 57 DISTRIBUTION OF VOICE RECOGNITION TECHNOLOGIES FOR SELECTED END
PRODUCTS, APPLICATIONS, AND MARKETS 68
CHAPTER 6 END-USE MARKETS: ENTERPRISE 70
ENTERPRISE MARKET 70
FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE,
THROUGH 2017 70
TABLE 58 FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE,
THROUGH 2017 ($ MILLIONS) 70
FIGURE 24 FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE,
2011-2017 ($ MILLIONS) 70
NICHE MARKETS 71
Legal Market 71
Global Voice-Enabled Legal Sector Sales Forecast 71
TABLE 59 GLOBAL VOICE-ENABLED LEGAL SECTOR MARKET FORECAST, THROUGH 2017 ($
MILLIONS) 71
FIGURE 25 GLOBAL VOICE-ENABLED LEGAL SECTOR MARKET FORECAST, 2011-2017 ($
MILLIONS) 71
Comparison of Traditional and Voice-Enabled Court Reporting Tasks 72
TABLE 60 COMPARISON OF TRADITIONAL AND VOICE-ENABLED COURT REPORTING TASKS 72
Legal Software Solutions by Function 72
TABLE 61 LEGAL SOFTWARE SOLUTIONS BY FUNCTION 72
Voice-Directed Warehousing Market 73
Global Voice-Directed Warehousing Sector Sales Forecast 73
TABLE 62 GLOBAL VOICE-DIRECTED WAREHOUSING SECTOR MARKET FORECAST,
THROUGH 2017 ($ MILLIONS) 73
FIGURE 26 GLOBAL VOICE-DIRECTED WAREHOUSING SECTOR MARKET FORECAST,
2011-2017 ($ MILLIONS) 73
Voice-Directed Warehousing Market Functions That Benefit from Voice
Enablement 74
TABLE 63 VOICE-DIRECTED WAREHOUSING MARKET FUNCTIONS THAT BENEFIT FROM
VOICE ENABLEMENT 74
Voice-Directed Warehousing (VDW) Market Providers, Products, and End
Markets 75
TABLE 64 VOICE-DIRECTED WAREHOUSING (VDW) MARKET PROVIDERS, PRODUCTS, AND
END MARKETS 75
Call (Contact) Center Market 75
Market Share Forecast for Speech-Enabled Interactive Voice Response (IVR)
Systems, through 2017 75
TABLE 65 MARKET FORECAST FOR SPEECH-ENABLED INTERACTIVE VOICE RESPONSE (IVR)
SYSTEMS, THROUGH 2017 ($ MILLIONS) 75
FIGURE 27 MARKET FORECAST FOR SPEECH-ENABLED INTERACTIVE VOICE RESPONSE
(IVR) SYSTEMS, 2011-2017 ($ MILLIONS) 76
Cost-per-Call and Call Abandonment Rates by Industry 77
TABLE 66 COST-PER-CALL AND CALL ABANDONMENT RATES BY INDUSTRY ($, %) 77
Call Center Voice-Aided Infrastructure Technologies 77
AutoAttendants 77
Automatic Call Distributors (ACDs) 77
Computer-Telephony Integration (CTI) 78
Interactive Voice Response (IVR) 78
Percentage of Ports Used for Interactive Voice Response (IVR) Applications per
Industry 78
TABLE 67 PERCENTAGE OF PORTS USED FOR INTERACTIVE VOICE RESPONSE (IVR)
APPLICATIONS PER INDUSTRY 78
Call Center Analytics 79
Voice Recognition 79
Call Center Use 79
Call Center Use by Industry Function 79
TABLE 68 CALL CENTER USE BY INDUSTRY FUNCTION 79
Voice Recognition Call Center Solutions Providers, Products, and Applications 80
TABLE 69 VOICE RECOGNITION CALL CENTER SOLUTIONS PROVIDERS, PRODUCTS, AND
APPLICATIONS 80
Emerging Call Center Trends 81
Challenges to Growth 81
Military 82
Global Voice-Enabled Military Sector Sales Forecast, through 2017 82
TABLE 70 GLOBAL VOICE-ENABLED MILITARY SECTOR SALES FORECAST, THROUGH 2017
($ MILLIONS) 82
FIGURE 28 GLOBAL VOICE-ENABLED MILITARY SECTOR SALES FORECAST, 2011-2017 ($
MILLIONS) 82
Air Traffic Controller Training 83
Companies Offering Voice-Enabled Military Products 83
TABLE 71 COMPANIES OFFERING VOICE-ENABLED MILITARY PRODUCTS 83
Converging Technologies 83
VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY REGION, 2011 83
TABLE 72 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY REGION, 2011 ($
MILLIONS, % OF MARKET) 84
FIGURE 29 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY REGION, 2011 ($
MILLIONS, % OF MARKET) 84
VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY CATEGORY, 2011 84
TABLE 73 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($
MILLIONS, % OF MARKET) 85
FIGURE 30 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($
MILLIONS, % OF MARKET) 85
EMERGING PRODUCTS 86
Forecast of Global Smartphone Sales 86
TABLE 74 FORECAST OF GLOBAL SMARTPHONE SALES, THROUGH 2017 (MILLION UNITS) 86
FIGURE 31 FORECAST OF GLOBAL SMARTPHONE SALES, 2011-2017 (MILLION UNITS) 86
Voice-Activated E-mail 87
Voice-mail Transcription 87
Voice-Activated E-mail/Voice-mail Transcription Providers 87
TABLE 75 VOICE-ACTIVATED E-MAIL/VOICE-MAIL TRANSCRIPTION PROVIDERS 87
CHALLENGES TO GROWTH 88
CHAPTER 7 END-USE MARKETS: CONSUMER 90
CONSUMER MARKET 90
FORECAST OF VALUE OF CONSUMER VOICE RECOGNITION MARKET BY NICHE,
THROUGH 2017 90
TABLE 76 FORECAST OF VALUE OF CONSUMER/MOBILE VOICE RECOGNITION MARKET BY
NICHE, THROUGH 2017 ($ MILLIONS) 90
FIGURE 32 FORECAST OF VALUE OF CONSUMER/MOBILE VOICE RECOGNITION MARKET BY
NICHE, 2011-2017 ($ MILLIONS) 90
VALUE OF CONSUMER VOICE RECOGNITION MARKET BY REGION, 2011 91
TABLE 77 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY REGION, 2011 ($
MILLIONS, %) 91
FIGURE 33 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY REGION, 2011 ($
MILLIONS, %) 91
NICHE MARKETS 92
Voice-Enabled Telematics Market 92
Global Voice-Enabled Telematics Market Forecast 92
TABLE 78 GLOBAL VOICE-ENABLED TELEMATICS MARKET FORECAST, THROUGH 2017 ($
MILLIONS) 92
FIGURE 34 GLOBAL VOICE-ENABLED TELEMATICS MARKET FORECAST, 2011-2017 ($
MILLIONS) 93
Telematics Voice-Enabled Product Providers and Auto-Based Applications 94
TABLE 79 TELEMATICS VOICE-ENABLED PRODUCT PROVIDERS AND AUTO-BASED
APPLICATIONS 94
Telematics Trends 95
Emerging Technologies 95
Smart Homes 95
Global Voice-Enabled Smart Home Sales Forecast, through 2017 95
TABLE 80 GLOBAL VOICE-ENABLED SMART HOME MARKET FORECAST, THROUGH 2017 ($
MILLIONS) 95
FIGURE 35 GLOBAL VOICE-ENABLED SMART HOME MARKET FORECAST, 2011-2017 ($
MILLIONS) 95
SMART HOME VOICE-ACTIVATED ENVIRONMENT PRODUCTS AND APPLICATIONS 97
TABLE 81 SMART HOME VOICE-ACTIVATED ENVIRONMENT PRODUCTS AND APPLICATIONS 97
Entertainment 97
Global Voice-Enabled Entertainment Sales Forecast 97
TABLE 82 GLOBAL VOICE-ENABLED ENTERTAINMENT MARKET FORECAST, THROUGH 2017
($ MILLIONS) 97
FIGURE 36 GLOBAL VOICE-ENABLED ENTERTAINMENT MARKET FORECAST, 2011- 2017 ($
MILLIONS) 98
Interactive Televisions and Set-Top Boxes 98
Global Voice-Enabled Interactive TV Set-Top Box Market Forecast 98
TABLE 83 GLOBAL VOICE-ENABLED INTERACTIVE TV AND SET-TOP BOX SALES FORECAST,
THROUGH 2017 ($ MILLIONS) 98
FIGURE 37 GLOBAL VOICE-ENABLED INTERACTIVE TV AND SET-TOP BOX SALES FORECAST,
2011-2017 ($ MILLIONS) 98
Interactive Games 99
Global Interactive Games Sales Forecast 99
TABLE 84 GLOBAL INTERACTIVE GAMES SALES FORECAST, THROUGH 2017 ($ MILLIONS) 100
FIGURE 38 GLOBAL INTERACTIVE GAMES SALES FORECAST, 2011-2017 ($ MILLIONS) 100
Voice-Activated Games and Applications 100
TABLE 85 VOICE-ACTIVATED GAMES AND APPLICATIONS 100
VALUE OF CONSUMER VOICE RECOGNITION MARKET BY CATEGORY, 2011 101
TABLE 86 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($
MILLIONS, % OF MARKET) 101
FIGURE 39 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($
MILLIONS, % OF MARKET) 101
EMERGING PRODUCTS 102
Interactive Displays 102
Cinema 102
Emotion Detection Features 102
Google Glasses 102
Voice and Gesture Mash-Up Products 103
3D Communication Systems 103
CHALLENGES TO GROWTH 103
CHAPTER 8 END-USE MARKETS: HEALTH CARE 105
HEALTH CARE MARKET 105
FORECAST OF VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY NICHE,
THROUGH 2017 105
TABLE 87 FORECAST OF VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY NICHE,
THROUGH 2017 ($ MILLIONS) 105
FIGURE 40 FORECAST OF VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY
NICHE, 2011-2017 ($ MILLIONS) 105
VALUE OF THE HEALTH CARE VOICE RECOGNITION MARKET BY CATEGORY, 2011 106
TABLE 88 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($
MILLIONS/%) 106
FIGURE 41 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($
MILLIONS/%) 106
NICHE MARKETS 107
Health Care Interactive Voice Response (IVR) 107
Global Voice-Enabled Health Care Interactive Voice Response (IVR) Sales
Forecast, through 2017 108
TABLE 89 GLOBAL VOICE-ENABLED HEALTH CARE INTERACTIVE VOICE RESPONSE (IVR)
MARKET FORECAST, THROUGH 2017 ($ MILLIONS) 108
FIGURE 42 GLOBAL VOICE-ENABLED HEALTH CARE INTERACTIVE VOICE RESPONSE (IVR)
MARKET FORECAST, 2011-2017 ($ MILLIONS) 108
Medical Dictation/Transcription 108
Global Voice-Enabled Medical Transcription Sales Forecast, through 2017 109
TABLE 90 GLOBAL VOICE-ENABLED MEDICAL TRANSCRIPTION SALES FORECAST,
THROUGH 2017 ($ MILLIONS) 109
FIGURE 43 GLOBAL VOICE-ENABLED MEDICAL TRANSCRIPTION SALES FORECAST,
2011-2017 ($ MILLIONS) 109
Voice-Enabled Medical Dictation Providers, Products, and Applications 110
TABLE 91 VOICE-ENABLED MEDICAL DICTATION PROVIDERS, PRODUCTS, AND
APPLICATIONS 110
Assistive Technology Market 110
Global Voice-Enabled Assistive Technology Sales Forecast, through 2017 111
TABLE 92 GLOBAL VOICE-ENABLED ASSISTIVE TECHNOLOGY MARKET FORECAST,
THROUGH 2017 ($ MILLIONS) 111
FIGURE 44 GLOBAL VOICE-ENABLED ASSISTIVE TECHNOLOGY MARKET FORECAST,
2011-2017 ($ MILLIONS) 111
TABLE 93 ASSISTIVE TECHNOLOGY PROVIDERS, PRODUCTS, AND APPLICATIONS 112
VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY REGION, 2011 113
TABLE 94 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY REGION, 2011 ($
MILLIONS, % OF MARKET) 113
FIGURE 45 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY REGION, 2011 ($
MILLIONS, % OF MARKET) 113
EMERGING PRODUCTS 114
Reporting Systems 114
Communication Systems 114
Voice-Controlled "Intelligent" Wheelchairs 114
Augmentative and Alternative Communication (AAC) Devices 115
CHALLENGES TO GROWTH 115
CHAPTER 9 TECHNOLOGIES 117
TECHNOLOGIES SUPPORTING VOICE RECOGNITION APPLICATIONS 117
TABLE 95 TECHNOLOGIES SUPPORTING VOICE RECOGNITION APPLICATIONS 117
CHALLENGES FACED BY SUPPORTING TECHNOLOGIES 119
2D/3D 119
AUDIO MINING (SPEECH ANALYTICS) 119
AUTOMATIC SPEECH RECOGNITION 119
ARTIFICIAL INTELLIGENCE 119
AUGMENTED REALITY 119
CLOUD COMPUTING 120
FAR-FIELD MICROPHONE 120
HEAD-UP DISPLAY (HUD) 120
INTERACTIVE VOICE RESPONSE 120
NOISE ABATEMENT 120
SPEECH BIOMETRICS 121
TEXT-TO-SPEECH 121
VOICE-OVER-IP 121
VOICE-ACTIVATED DIALING (VAD) 121
VOICEXML 122
VoiceXML 2.0 122
Call Control eXtensible Markup Language (CCXML) 122
ECMAScript 122
Media Server Markup Language (MSML), Media Server Control Markup Language
(MSCML), MediaCTRL 122
OpenVXI 122
Semantic Interpretation for Speech Recognition (SISR) 122
Speech Recognition Grammar Specification (SRGS) 123
Speech Synthesis Markup Language (SSML) 123
Voice Browser 123
Wireless Application Protocol (WAP) 124
RESEARCH AND DEVELOPMENT 124
VOICE RECOGNITION RESEARCH AND DEVELOPMENT AGENCIES, UNIVERSITIES,
AND INITIATIVES 124
TABLE 96 VOICE RECOGNITION RESEARCH AND DEVELOPMENT AGENCIES, UNIVERSITIES,
AND INITIATIVES 124
RESEARCH AND DEVELOPMENT SPENDING FORECAST BY TOP VOICE
RECOGNITION PROVIDER, NUANCE, 2009-2011 126
TABLE 97 RESEARCH AND DEVELOPMENT SPENDING FORECAST FOR TOP VOICE
RECOGNITION PROVIDER, NUANCE, THROUGH 2011 ($ MILLIONS) 126
CONSORTIUMS 127
GLOBAL VOICE RECOGNITION AND SUPPORTING TECHNOLOGY CONSORTIUMS 127
TABLE 98 GLOBAL VOICE RECOGNITION AND SUPPORTING TECHNOLOGY CONSORTIUMS 127
INTELLECTUAL PROPERTY 128
PATENTS 128
Patent Generation by Top Voice Recognition Provider: Nuance 128
Top Five U.S. Patent Holders in 2011 128
TABLE 99 TOP FIVE U.S. PATENT HOLDERS, 2011 (NO. OF PATENTS) 128
LICENSING 129
CHAPTER 10 INTERNATIONAL 131
PROJECTED BROADBAND GLOBAL SUBSCRIBER GROWTH BY REGION, 2011-2012 131
TABLE 100 PROJECTED BROADBAND GLOBAL SUBSCRIBER GROWTH BY REGION, THROUGH
2012 (MILLION SUBSCRIBERS) 131
ASIA-PACIFIC 131
LATIN AMERICA 131
EMERGING MARKETS 132
CHAPTER 11 INDUSTRY STRUCTURE 134
PROFILE OF VOICE RECOGNITION MARKET LEADER: NUANCE COMMUNICATIONS 134
NUANCE COMMUNICATIONS SEGMENT SHARE OF REVENUE, 2009-2011 134
TABLE 101 NUANCE COMMUNICATIONS SEGMENT SHARE OF REVENUE, 2009-2011 (%) 134
NUANCE COMMUNICATIONS REVENUES BY SEGMENT, 2009-2011 135
TABLE 102 NUANCE COMMUNICATIONS REVENUES BY SEGMENT, THROUGH 2011 ($
MILLIONS) 135
Enterprise Segment 135
Mobile/Consumer 135
Health Care 135
Imaging 136
VOICE RECOGNITION INDUSTRY RELATIONSHIPS 136
FIGURE 46 VOICE RECOGNITION INDUSTRY RELATIONSHIPS 136
INDUSTRY RELATIONSHIP EXAMPLE 136
Audience 136
Company Description 136
Sales Model 136
Audience Research and Development Investment, 2010-2011 137
TABLE 103 AUDIENCE RESEARCH AND DEVELOPMENT INVESTMENT, 2010 AND 2011 (% OF
REVENUE) 137
Channel Distribution of Selected Voice Recognition Technologies 137
TABLE 104 CHANNEL DISTRIBUTION OF SELECTED VOICE RECOGNITION TECHNOLOGIES 137
INDUSTRY CONCERNS 137
EVOLVING STANDARDS 138
Devices and Applications that Use Multimodal Interactions 138
TABLE 105 DEVICES AND APPLICATIONS THAT USE MULTIMODAL INTERACTIONS 138
GOVERNMENT REGULATION 138
American Recovery and Reinvestment Act (ARRA) Incentives for Medicare Providers,
2011-2015 (per Practitioner) 139
TABLE 106 ARRA INCENTIVES FOR MEDICARE PROVIDERS, PER PRACTITIONER, 2011–2015
($ THOUSANDS) 139
ORGANIZATIONS AND RESEARCH LABS 139
TABLE 107 ORGANIZATIONS AND RESEARCH LABS 140
CHAPTER 12 COMPANY PROFILES 146
3M HEALTH INFORMATION SYSTEMS 146
BACKGROUND 146
AJAXWEAVER 146
BACKGROUND 146
ANDREA ELECTRONICS CORP. 146
BACKGROUND 147
ANGEL 147
BACKGROUND 147
APPLIED VOICE & SPEECH TECHNOLOGIES INC. (AVST) 147
BACKGROUND 148
ASPECT COMMUNICATIONS CORP. (ASPT) 148
BACKGROUND 148
AURIX 148
BACKGROUND 149
AUTONOMY 149
BACKGROUND 149
AVAYA INC. 149
BACKGROUND 149
CHANT 150
BACKGROUND 150
CISCO 150
BACKGROUND 150
CLICKFOX 150
BACKGROUND 151
CONTACT SOLUTIONS, INC. 151
BACKGROUND 151
CONVERGYS CORP. 151
BACKGROUND 151
CYARA SOLUTIONS 152
BACKGROUND 152
DEMANDVOICE LLC 152
BACKGROUND 152
DIGITAL BASE PRODUCTIONS 152
BACKGROUND 153
DISAGGREGATE 153
BACKGROUND 153
ELOYALTY (A TELETECH COMPANY) 153
BACKGROUND 153
EMPIRIX, INC. 153
BACKGROUND 154
FRONTRANGE SOLUTIONS 154
BACKGROUND 154
GM VOICES, INC. 154
BACKGROUND 154
GOLD SYSTEMS 154
BACKGROUND 155
INFERENCE SOLUTIONS NORTH AMERICA 155
BACKGROUND 155
INFRAWARE 155
BACKGROUND 155
IQSERVICES 156
BACKGROUND 156
LOGITECH 156
BACKGROUND 156
LOQUENDO 156
BACKGROUND 157
LUMENVOX 157
BACKGROUND 157
MESSAGE TECHNOLOGIES, INC. 157
BACKGROUND 157
MICROAUTOMATION 158
BACKGROUND 158
MICROSOFT TELLME 158
BACKGROUND 158
MOVIDILO 158
BACKGROUND 159
NEXIDIA 159
BACKGROUND 159
NUANCE 159
BACKGROUND 159
PARLANCE 160
BACKGROUND 160
PHILLIPS SPEECH PROCESSING 160
BACKGROUND 160
PLUMVOICE 160
BACKGROUND 161
PRODUCT SUPPORT SOLUTIONS 161
BACKGROUND 161
RESOLVITY 161
BACKGROUND 161
RIGHT VOICE, INC. 161
BACKGROUND 162
SENSORY 162
BACKGROUND 162
SOFTEL 162
BACKGROUND 162
SYNTELLECT 162
BACKGROUND 163
TALKTECH 163
BACKGROUND 163
TELLME 163
BACKGROUND 164
USAN 164
BACKGROUND 164
VERINT SOLUTIONS 164
BACKGROUND 164
VOCOLLECT 164
BACKGROUND 165
VOICE2FORM 165
BACKGROUND 165
VOICEVAULT 165
BACKGROUND 165
VOLTDELTA ONDEMAND SOLUTIONS 165
BACKGROUND 166
VOXEO 166
BACKGROUND 166
WORDLY VOICES 166
BACKGROUND 166
WIZZARD SOFTWARE 167
BACKGROUND 167
WYDE VOICE 167
BACKGROUND 167
YDILO 167
BACKGROUND 168
CHAPTER 13 APPENDIX 170
VOICE RECOGNITION PARTNERSHIPS,2011-2012 170
TABLE 108 VOICE RECOGNITION PARTNERSHIPS, 2011-2012 170
MERGERS AND ACQUISITIONS, 2011-2012 171
TABLE 109 MERGERS AND ACQUISITIONS, 2011–2012 171
LICENSING AGREEMENTS, 2011-2012 171
TABLE 110 LICENSING AGREEMENTS, 2011-2012 171
GLOBAL VOICE RECOGNITION PATENTS, 2011-2012 172
TABLE 111 GLOBAL VOICE RECOGNITION PATENTS, 2011–2012 172
VOICE RECOGNITION INDUSTRY EVENTS 174
TABLE 112 VOICE RECOGNITION INDUSTRY EVENTS 174
LIST OF TABLES
SUMMARY TABLE GLOBAL VOICE RECOGNITION MARKET, THROUGH 2017 ($ MILLIONS) 7
TABLE 1 U.S. VENTURE CAPITAL FINANCING AND DEALS IN RELATED SECTORS, SIX
QUARTERS, 2011–2012 ($ BILLIONS/NO. OF DEALS) 10
TABLE 2 TOP FIVE COUNTRIES GLOBAL RANKED BY VENTURE CAPITAL CONFIDENCE, 2012 11
TABLE 3 SPEECH RECOGNITION LIFE CYCLE 13
TABLE 4 INFRASTRUCTURE HARDWARE 14
TABLE 5 SOFTWARE 14
TABLE 6 ENHANCED DEVICES 15
TABLE 7 SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION FUNCTION 15
TABLE 8 SCOPE OF REPORT CLASSIFIED BY MARKET 16
TABLE 9 GLOBAL DIGITAL SIGNAL PROCESSOR (DSP) DOLLAR SALES FORECAST, THROUGH
2017 ($ BILLIONS) 20
TABLE 10 DIGITAL SIGNAL PROCESSOR MAJOR PLAYERS, PRODUCTS, AND END MARKETS 21
TABLE 11 GLOBAL GATEWAY MARKET FORECAST, THROUGH 2017 ($ BILLIONS) 22
TABLE 12 GATEWAY MAJOR PLAYERS, PRODUCTS, AND END MARKETS 23
TABLE 13 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKET
FORECAST, THROUGH 2017 ($ MILLIONS) 24
TABLE 14 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONE MAJOR
PLAYERS, PRODUCTS, AND END MARKETS 25
TABLE 15 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, THROUGH 2017 ($ BILLIONS) 26
TABLE 16 BLUETOOTH INTEGRATED HEADSET MAJOR PLAYERS, PRODUCTS, AND END
MARKETS 27
TABLE 17 GLOBAL VOICE-ENABLED SET-TOP BOX MARKET FORECAST, THROUGH 2017 ($
MILLIONS) 27
TABLE 18 GLOBAL VOICE-ACTIVATED INTERACTIVE GAMES SALES FORECAST, THROUGH
2017 ($ MILLIONS) 28
TABLE 19 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, THROUGH 2017
($ MILLIONS) 30
TABLE 20 AUTOMATIC SPEECH RECOGNITION MAJOR PLAYERS, PRODUCTS, AND END
MARKETS 31
TABLE 21 GLOBAL SPEAKER VERIFICATION SALES FORECAST, THROUGH 2017 ($ MILLIONS) 32
TABLE 22 TYPES OF VOICE BIOMETRIC ENGINES 33
TABLE 23 RANGE OF MARKETS BY APPLICATION FOR SPEECH VERIFICATION 34
TABLE 24 SPEAKER VERIFICATION MAJOR PLAYERS, PRODUCTS, AND END MARKETS 35
TABLE 25 GLOBAL TEXT-TO-SPEECH SALES FORECAST, THROUGH 2017 ($ MILLIONS) 36
TABLE 26 TEXT-TO-SPEECH MAJOR PLAYERS, PRODUCTS, AND END MARKETS 38
TABLE 27 GLOBAL SPEECH ANALYTICS SALES FORECAST, THROUGH 2017 ($ MILLIONS) 39
TABLE 28 COMPARISON OF GOALS, SCOPE, AND TECHNIQUES OF TEXT AND DATA MINING 40
TABLE 29 SPEECH ANALYTICS MAJOR PLAYERS, PRODUCTS, AND END MARKETS 41
TABLE 30 CALL AND CONTACT CENTER KEY CONCERNS 42
TABLE 31 GLOBAL VOICE-ENABLED CALL CENTER SALES FORECAST, THROUGH 2017 ($
BILLIONS) 42
TABLE 32 CALL AND CONTACT CENTER TECHNOLOGY CLIENT WISH LIST 43
TABLE 33 CALL CENTER SPEECH TECHNOLOGY MAJOR PLAYERS, PRODUCTS, AND END
MARKETS 44
TABLE 34 KEY REASONS CONTACT/CALL CENTERS ARE ATTRACTED TO HOSTED/MANAGED
SERVICE INTERACTIVE VOICE RESPONSE (IVR) 45
TABLE 35 GLOBAL INTERACTIVE VOICE RESPONSE (IVR)_VOICE-ACTIVATED DIALING
MARKET FORECAST, THROUGH 2017 ($ BILLIONS) 45
TABLE 36 VOICE-ACTIVATED DIALING MAJOR PLAYERS, PRODUCTS, AND END MARKETS 46
TABLE 37 GLOBAL VOICE-ENABLED MOBILE SEARCH ADVERTISING REVENUE FORECAST,
THROUGH 2017 ($ MILLIONS) 47
TABLE 38 VOICE-ACTIVATED MOBILE VIRTUAL ASSISTANTS MAJOR PLAYERS, PRODUCTS,
AND END MARKETS 48
TABLE 39 GLOBAL VOICE-AIDED ASSISTIVE PRODUCTS MARKET FORECAST, THROUGH 2017
($ MILLIONS) 49
TABLE 40 VOICE-AIDED ASSISTIVE PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END
MARKETS 50
TABLE 41 GLOBAL VOICE-INTEGRATED WORKSTATION SALES FORECAST, THROUGH 2017 ($
MILLIONS) 51
TABLE 42 VOICE-INTEGRATED WORKSTATION MAJOR PLAYERS, PRODUCTS, AND END
MARKETS 52
TABLE 43 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT SALES FORECAST, THROUGH
2017 ($ MILLIONS) 53
TABLE 44 VOICE-ACTIVATED CAR KIT MAJOR PLAYERS, PRODUCTS, AND END MARKETS 54
TABLE 45 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS SALES FORECAST, THROUGH
2017 ($ MILLIONS) 55
TABLE 46 VOICE-ACTIVATED NAVIGATION SYSTEMS MAJOR PLAYERS, PRODUCTS, AND END
MARKETS 56
TABLE 47 GLOBAL VOICE-ACTIVATED WEARABLE PRODUCTS SALES FORECAST, THROUGH
2017 ($ MILLIONS) 56
TABLE 48 VOICE-ACTIVATED WEARABLE PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END
MARKETS 57
TABLE 49 GLOBAL VOICE-ACTIVATED SMART HOME PRODUCTS SALES FORECAST,
THROUGH 2017 ($ MILLIONS) 58
TABLE 50 VOICE-ACTIVATED SMART HOME PRODUCTS MAJOR PLAYERS, PRODUCTS, AND
END MARKETS 59
TABLE 51 TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORY, THROUGH 2017 ($
MILLIONS) 61
TABLE 52 GLOBAL HARDWARE MARKET FORECAST, THROUGH 2017 ($ MILLIONS) 62
TABLE 53 GLOBAL SOFTWARE MARKET FORECAST, THROUGH 2017 ($ MILLIONS) 63
TABLE 54 GLOBAL ENHANCED DEVICES DOLLAR SALES FORECAST, THROUGH 2017 ($
MILLIONS) 65
TABLE 55 SCOPE OF END MARKET APPLICATIONS 66
TABLE 56 VALUE OF ALL END MARKETS BY CATEGORY, 2011 ($ MILLIONS) 67
TABLE 57 DISTRIBUTION OF VOICE RECOGNITION TECHNOLOGIES FOR SELECTED END
PRODUCTS, APPLICATIONS, AND MARKETS 68
TABLE 58 FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE,
THROUGH 2017 ($ MILLIONS) 70
TABLE 59 GLOBAL VOICE-ENABLED LEGAL SECTOR MARKET FORECAST, THROUGH 2017 ($
MILLIONS) 71
TABLE 60 COMPARISON OF TRADITIONAL AND VOICE-ENABLED COURT REPORTING TASKS 72
TABLE 61 LEGAL SOFTWARE SOLUTIONS BY FUNCTION 72
TABLE 62 GLOBAL VOICE-DIRECTED WAREHOUSING SECTOR MARKET FORECAST,
THROUGH 2017 ($ MILLIONS) 73
TABLE 63 VOICE-DIRECTED WAREHOUSING MARKET FUNCTIONS THAT BENEFIT FROM
VOICE ENABLEMENT 74
TABLE 64 VOICE-DIRECTED WAREHOUSING (VDW) MARKET PROVIDERS, PRODUCTS, AND
END MARKETS 75
TABLE 65 MARKET FORECAST FOR SPEECH-ENABLED INTERACTIVE VOICE RESPONSE (IVR)
SYSTEMS, THROUGH 2017 ($ MILLIONS) 75
TABLE 66 COST-PER-CALL AND CALL ABANDONMENT RATES BY INDUSTRY ($, %) 77
TABLE 67 PERCENTAGE OF PORTS USED FOR INTERACTIVE VOICE RESPONSE (IVR)
APPLICATIONS PER INDUSTRY 78
TABL
