Keywords : cloud computing, Software-as-a-Service
Product Synopsis This report presents the findings from a survey of 165 Indian enterprises regarding their approach to Information and Communication Technology (ICT) procurement. The survey investigates the way that Indian enterprises like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies. Introduction and Landscape Why was the report written?...
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Product Synopsis
This report presents the findings from a survey of 165 Indian enterprises regarding their approach to Information and Communication Technology (ICT) procurement. The survey investigates the way that Indian enterprises like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies.
Introduction and Landscape
Why was the report written?
To highlight the criteria based on which Indian enterprises select their IT providers as well as the roles which have influence while making IT purchasing decisions.
What is the current market landscape and what is changing?
IT investments such as security, enterprise applications and cloud which enable revenue growth and increase innovation are highly sought after by Indian enterprises.
What are the key drivers behind recent market changes?
Indian Enterprises' emphasis on increasing customer satisfaction, reducing complexity and improving revenues are providing impetus to adoption of advanced enterprise applications and cloud technologies.
What makes this report unique and essential to read?
Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Procurements. Very few IT analyst houses will have interviewed 160+ ICT decision makers in the Indian market in H2 2012.
Key Features and Benefits
Provides insights about what are the preferred buying approaches adopted by Indian enterprises to procure various technologies.
Comprehend what business objectives Indian enterprises are looking to achieve through their IT investments strategy.
Appreciate what IT objectives Indian enterprises are looking to achieve through their IT investments strategy.
Understand what all factors influence Indian enterprises' decision to select an ICT provider.
Understanding which organizational roles influence the most for making IT purchasing decisions and signing off budgets.
Key Market Issues
With the growing popularity of cloud computing, which delivers both infrastructure and software as a service resellers will slowly have limited role in the technology purchasing process of Indian enterprises.
Most Indian enterprises still prefer traditional ICT deployment, as they believe that data privacy, loss of control, integration with existing on-premise systems are the top barriers to cloud adoption in India.
X% of Indian enterprises state that they have an ICT infrastructure which is somewhat complex, with several hardware manufacturers, Operating Systems, databases, applications and other elements, while X% of the enterprises state that they have a very complex ICT infrastructure with multiple instances of different technology types.
Enterprises in India believe that leading-edge technology, domain expertise and financial stability are three key factors to be considered when choosing an IT provider in this competitive market.
Supplier relationships no longer tend to influence investments like before and this signifies enterprises' focus is on their operations, with the view of capturing growth opportunities.
Key Highlights
A considerable proportion of enterprises (X%) have expressed their desire to increase their IT budget significantly in 2013, thereby indicating a positive ICT spending trend. Moreover, it seems that the forthcoming year will see a significant drop in the percentage of Indian enterprises whose IT budgets will remain flat.
Increasing regulatory compliance, demand from small and medium-sized businesses (SMBs), and data security are the main drivers in the security solutions market in India. The survey indicates that demand for security solutions will continue, as X% of Indian enterprises plan to reinvest in this area in the next two years.
Under prevailing uncertain macroeconomic conditions enterprises' focus is very much on strengthening their business, hence a majority of Indian enterprises rate increasing customer satisfaction and increasing revenues as their most important IT objectives, with the highest average ratings of X and X on a scale of 1 to 4, respectively.
Technology is playing a pivotal role at the strategic and operational level of Indian enterprises. Hence, the objective of 'better demonstrating value of IT' is the most important IT objective for them, with an average rating of X on a scale of 1 to 4
CIOs are the most influential entities while devising the IT investment strategy in Indian enterprises. The survey respondents from India are rating the influence of CIOs as the highest for any IT purchasing decision, with an average rating of X on a scale of 1 to 4.
IT Hosting Industry in India
Table of Contents
1 Enterprise ICT investment trends
1.1 Introduction
1.2 Survey demographics
1.3 IT budget changes
1.4 IT Investment priorities
2 ICT procurement trends
2.1 Introduction
2.2 Purchasing channels
2.3 Business objectives influencing IT investment strategy
2.4 IT objectives influencing IT investment strategy
2.5 IT provider selection
2.6 Influencers
2.7 ICT infrastructure environment complexity
3 Summary
3.1 Vendors must recognize that Indian enterprises have complex ICT environments and multiple decision makers
4 Appendix
4.1 Definitions
4.2 Further reading
4.3 Contact the authors
List of Tables
Table 1: Indian enterprise ICT survey industry breakdown
Table 2: Indian enterprise ICT survey breakdown by size band (number of employees)
Table 3: Recent and expected ICT budget changes among Indian enterprises
Table 4: Indian enterprises' current and future investment priorities across technology categories
Table 5: Indian enterprises' preferred approach to buying technologies
Table 6: Business objectives which influence Indian enterprises' IT investment strategy
Table 7: IT objectives which influence Indian enterprises' IT investment strategy
Table 8: Factors influencing Indian enterprises' decision to choose an IT provider
Table 9: Influence of organizational roles in making IT purchasing decisions and signing off budgets
Table 10: Complexity of the ICT infrastructure in Indian enterprises
List of Figures
Figure 1: Indian enterprise ICT survey industry breakdown
Figure 2: Indian enterprise ICT survey breakdown by size band (number of employees)
Figure 3: Recent and expected ICT budget changes among Indian enterprises
Figure 4: Indian enterprises' current and future investment priorities across technology
categories
Figure 5: Indian enterprises' preferred approach to buying technologies
Figure 6: Business objectives which influence Indian enterprises' IT investment strategy
Figure 7: IT objectives which influence Indian enterprises' IT investment strategy
Figure 8: Factors influencing Indian enterprises' decision to choose an IT provider
Figure 9: Influence of organizational roles in making IT purchasing decisions and signing off
budgets
Figure 10: Complexity of the ICT infrastructure in Indian enterprises
