Table of Contents
Rapid technology evolution and the proliferation of unified communications and collaboration (UCC) tools are increasing the cost and complexity of deploying, managing, and upgrading the enterprise information and communications (ICT) infrastructure. Most businesses perceive their ICT infrastructure and IT operations as relatively ineffective in enabling the organization to pursue broader business objectives. Less than one-third of respondents believe that their IT and business strategies are well aligned; only 28 percent believe that IT is able to effectively meet new business needs; a mere 20 percent claim that IT staff can effectively focus on more strategic tasks.
The primary objective of this research is to assess North American C-level executives’ attitudes and strategic plans regarding current and future plans for types of enterprise communications architectures. Supporting this primary objective, this research will also:
•Identity the business, IT operational, and technology challenges facing executives
•Determine the type of network interfaces and edge devices used in customer organizations
•Determine the importance of UCC strategies and the status of UCC implementation in customer organizations
•Identity the impact of virtualization on the UCC infrastructure
•Assess levels of implementation and identify perceived advantages and disadvantages of various delivery models
•Understand the effect of the general economic environment on communications and collaboration technologies
•Determine executive decision makers’ intentions with regard to IT and communications budgets, implementation, and use of communications and collaboration tools and services, enterprise architectures, and communications and collaboration delivery models
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