Rapid technology evolution and the proliferation of unified communications and collaboration (UCC) tools are increasing the cost and complexity of deploying, managing, and upgrading the enterprise information and communications (ICT) infrastructure. Most businesses perceive their ICT infrastructure and IT operations as relatively ineffective in enabling the organization to pursue broader business objectives. Less than one-third of respondents believe that their IT and business strategies are well aligned; only 28 percent believe that IT is able to effectively meet new business needs; a mere 20 percent claim that IT staff can effectively focus on more strategic tasks.
Research Objectives
The primary objective of this research is to assess North American C-level executives’ attitudes and strategic plans regarding current and future plans for types of enterprise communications architectures. Supporting this primary objective, this research will also:
•Identity the business, IT operational, and technology challenges facing executives
•Determine the type of network interfaces and edge devices used in customer organizations
•Determine the importance of UCC strategies and the status of UCC implementation in customer organizations
•Identity the impact of virtualization on the UCC infrastructure
•Assess levels of implementation and identify perceived advantages and disadvantages of various delivery models
•Understand the effect of the general economic environment on communications and collaboration technologies
•Determine executive decision makers’ intentions with regard to IT and communications budgets, implementation, and use of communications and collaboration tools and services, enterprise architectures, and communications and collaboration delivery models

Table Of Contents

TABLE OF CONTENTS

Research Objectives and Methods 7
Executive Summary and Implications 11
Corporate Demographic Profile 18
Business and Technology Challenges 21
•Business and IT Operational Challenges 22
•Most Important Technology Challenges for Next Year 23
Network Interfaces and Edge Devices 24
•Network Interfaces Connected to Public Switched Telephone Network 25
•Network Interfaces Connected to Public Switched Telephone Network by Industry 26
•Supportive Devices of Network Interfaces 27
UCC Infrastructure Evolution 28
•Importance of Unified Communications Strategy by Industry 29
•Status of Deploying Unified Communications Solutions: Year-Over-Year Comparison 30
•Status of Deploying UCC Solutions by Company Size 31
•Status of Deploying UCC Solutions by Industry 32
•Status of Deploying Virtualized Communications and Collaboration by Company Size 33
•Status of Deploying Virtualized Communications and Collaboration by Industry 34
•Status of Integrating Unified Communications and Collaboration by Company Size 35
•Status of Integrating Unified Communications and Collaboration by Industry 36
•Communications Infrastructure: A Present and Future Perspective 37
Budget 38
•Percent of Budget Allocated to Communications and Collaboration 39
•Future Changes in Enterprise Communications and Collaboration Budget 40
•Percent of Budget Allocated to UCC Maintenance and Support Costs by Industry 41
•Percent of Budget Allocated to Communications and Collaboration Technologies by Industry 42
•Percent of Budget Allocated to Communications and Collaboration Technologies by Company Size 43
•Percent of Budget Allocated to Communications and Collaboration New Technologies by Industry 44
•Percent of Budget Allocated to Communications and Collaboration New Technologies by Company Size 45
•Percent of Budget Allocated to UCC Maintenance and Support Costs by Company Size 46
•Degree of Influence on Budget 47
Appendices 49
The Frost and Sullivan Story 51

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