The objective of this research service are to assess North American C-level executives’ attitudes and strategic plans regarding their personal and their organizations’ use of communications and collaboration products and services. In support of this primary objective, this research also measures awareness of communications and collaboration tools and identifies leading communications and collaboration providers. It determines the importance of communications and collaboration tools and executive decision makers’ intentions with regard to IT and communications budgets; implementation; use of communications, collaboration tools and endpoints; enterprise architectures; and communications and collaboration delivery models.
Research Objectives
The primary objective of this research is to assess North American C-level executives’ attitudes and strategic plans regarding their personal and their organizations’ use of communications and collaboration products and services.
In support of the primary objective, this research service measures awareness of communications and collaboration tools. It identifies leading communications and collaboration providers as well as frequency and level of communications and collaboration tool use. Finally, this service determines the importance of communications and collaboration tools and executive decision makers’ intentions with regard to IT and communications budgets; implementation; use of communications, collaboration tools and endpoints; enterprise architectures; and communications and collaboration delivery models.

Table Of Contents

TABLE OF CONTENTS

Research Objectives and Methods 4
Executive Summary and Implications 8
Corporate Demographic Profile 13
Communications and Collaboration Tools: Awareness, Usage and Attitudes 16
Importance and Benefits of Communications and Collaboration Tools 41
Budgets 48
Appendices 56
The Frost and Sullivan Story 80

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