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2012 IT Decision Makers’ Views on the Evolution of Enterprise Communications

  • January 2013
  • 70 pages
  • Frost & Sullivan
Report ID: 1099852

Summary

Table of Contents

Businesses increasingly deploy advanced communications and collaboration applications in order to enhance employee productivity, streamline business processes, and reduce costs. However, they also face various challenges that prevent them from investing in enterprise communications and collaboration technologies or that delay their investment decisions. This service provides insights into current usage and adoption strategies for enterprise communications as well as into the future investment plans that will enable vendors, service providers, and channel partners to develop sustainable and competitive business practices. The base year for this service is 2012 and the region covered is the United States.
Research Background
Businesses increasingly deploy advanced communications and collaboration applications in order to enhance employee productivity, streamline business processes, reduce costs, and gain a competitive advantage. However, they face various challenges that prevent them from investing in enterprise communications and collaboration technologies or delay their investment decisions. An insight into customer perceptions, current usage and adoption, and future investment plans enables vendors, service providers, and channel partners to develop sustainable business strategies and improve their competitive position.
Objectives
Frost & Sullivan aims to determine the following:
•When organizations are planning to deploy communications and collaboration applications
•Whether organizations are planning to integrate communications into business processes
•How organizations use, perceive, and plan to implement social media strategies
•What devices are often used for videoconferencing
•What communications solutions are used more often and which of these solutions have been migrated to the cloud

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