Only approximately one-third of organizations are currently issuing smartphones. However, of these organizations, more are issuing smartphones than tablets. Further, traditional, in-house office workers are bringing their own smartphone devices to work. This service aims to measure mobile device use within enterprises in the United States, with a specific focus on smartphones and tablets. The service attempts to determine the policies toward mobile device use in the workplace. In addition, it measures the adoption rates of and attitudes toward mobile application solutions. That base year for this service is 2012.

Executive Summary
Smartphones and Tablet Issuances
More organizations are issuing smartphones than tablets, yet approximately only one-third distribute smartphones. Among those issuing smartphones, more remote and mobile workers are recipients compared to traditional, in-office workers. Despite the low organizational issuance of smartphones and tablets, employees are purchasing their own and using them at work. Most organizations are allowing these personally owned smartphones and tablets, but with varying levels of support. The largest proportion of these organizations do not actively support the devices on their networks.
Implementation of Mobile Application Solutions
Despite the variety of mobile applications available (and the limited ones questioned about), enterprises have not currently implemented all that are available. Wireless email and PIM (Personal Information Manager) are most prevalently used, but still only at an uptake rate of Xpercent. However, within the next couple of years, adoption of other mobile application solutions (e.g., company asset tracking) is expected to double the current rates.
Overall, out-of-the-box solutions are preferred to custom solutions, particularly within the retail sector. Furthermore, on-premise implementation is currently most prevalent, yet, hosted/cloud implementation is gaining popularity and is expected to increase significantly within the next two years.
Benefits and Restraints of Mobile Application Solutions
The top-ranked benefits of mobile application solutions are related to producing efficiency. Cost, particularly cost of ownership, is the top restraint to mobile application solution adoption

Table Of Contents

TABLE OF CONTENTS

Research Background, Objectives, and Methods 5
Executive Summary 9
Usage Prevalence and Policies of Mobile Devices in the Workplace 11
•Overall Workforce Trends 12
•Organization-issued versus Employee-owned Smartphones 14
•Organization-issued versus Employee-owned Tablets 16
•Organizations’ Policies for Employee-owned Smartphones and Tablets 17
Implementation of Mobile Applications 21
•Top Mobile Applications Currently Deployed and Future Deployment 22
•Mobile Application Design that Best Serves Organizational Needs 24
•Mobile Implementation Methods 25
Benefits and Restraints of Mobile Application Solutions 27
•Preferred Strategic Partner for Selecting, Purchasing, and Implementing Mobile Applications 28
•Top-ranked Benefits of Deploying Mobile Application Solutions 29
•Top-ranked Restraints When Deciding to Deploy Mobile Application Solutions 31
Profile 33
The Frost and Sullivan Story 39

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WI-LAN Inc.

Canada

Asurion

United States

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