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  4. > Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market 

The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for companies with offshore campaigns and telemarketing operations to Spain. This research service examines the market engineering measurements as well as market drivers and restraints. It presents forecasts and trends in both countries, and includes market share and competitive analyses. It also breaks down outsourcing services by industry vertical, contact medium, interaction type, and service type. The study period is 2011-2019; the base year is 2012.

Table Of Contents

Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market 
Table of Contents

Introduction
Study Title, Research Team and Table of Contents

Executive Summary
Executive Summary

CRM BPO and CCO Market Overview
Market Overview

Total CRM BPO and Contact Center Outsourcing Services Market
Contact Center Outsourcing Services Market

Outsourcing Services
Outsourcing

The Last Word
Three Big Predictions

Appendix
Additional Information

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