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The U.S. Market for Urgent Care Centers

  • October 2014
  • -
  • Kalorama Information
  • -
  • 75 pages

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Urgent care centers in the United States provide an increasingly important option between a physician’s office and a hospital emergency room. They provide walk-in, extended hour access for acute illness and injury care that is either beyond the scope or availability of the typical primary care practice. With a need to reduce emergency room visits and the influx of patients expected due to healthcare reform legislation, urgent care could play a decisive role in healthcare in the near future.

Business planners in healthcare who are targeting hospitals or physician offices are leaving out a critical use area. This report, The U.S. Market for Urgent Care Centers, represents Kalorama's analysis of the current market and future opportunity for urgent care centers. The report looks at center location growth, and the market for services performed by urgent care centers. It includes the following important data


Market for Urgent Care 2013-2018
Survey of Consumers Who Have Visited an Urgent Care Clinic
Breakout of Urgent Care Revenues by Type (Anxiety/Mental Disorder, Respiratory, Stomach/Nausea, Skin, Fracture, Lacerations/Wounds, Cold/Flu, Lab, Pharmacy, X-Ray/Imaging, Vaccine, Allergies, Membership Fees, Aesthetic/Spa, Burn, Eye Treatment, Earache, Physical Therapy, Other)
IVD Sales to Urgent Care Centers (Chemistry Panels, Complete Blood Count, Cholesterol/Lipids, Hep Function, Glucose, HbA1c, Flu, Preg/LH, Urinalysis, HIV, Allergy, Strep, Drugs of Abuse, Cardiac Markers, Coagulation PT, Anemia, Other)
X-Ray and Other Imaging Sales to Urgent Care Centers
Prescriptions Written by Urgent Care Centers
Vaccinations Performed by Urgent Care Centers

The urgent care business model involves providing a full range of services of non-emergency acute care. The model promises service and relies on a substantial investment in equipment and staff. Most have a physician on staff, generally more than one. UCC’s differ from traditional Physicians’ offices with procedure rooms for lacerations and fractures, radiology department for x-ray services, and a laboratory. While some traditional physician practices may have these facilitates, it is more the exception. Convenient hours are a key strength of urgent care centers. Most urgent cares have hours at least as early as 8 a.m. but sometimes 7 a.m. and close at 8-10 p.m. at night.

In addition to market estimates and forecasts, the report provides the following:
Number of Centers Estimate and Growth Forecast, 2011-2017
Ownership of Urgent Care Centers
Age of Urgent Care Clinic
Drivers of Growth
Limitations and Challenges
Profiles of Representative Urgent Care Companies
Current and Likely Future Effects of Healthcare Reform
Competition, Insurance Company "Urgent-Care Friendly" Policies, Hospital-Ownership, and Other Trends
Kalorama's survey of urgent care consumers provided an important foundation for this report. In addition, Information for this report was gathered from a wide variety of published sources including company reports, catalogs, materials and public filings; government documents; trade journals; newspapers and business press; analysts’ reports and other sources. Surveys of urgent care centers that have been published in journals and government websites were an important part of visit and revenue analysis. Specific business plans and revenues of individual operators and chains in different areas of the United States were examined to determine trends.

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