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CRM System Providers - Industry Market Research Report

  • February 2016
  • -
  • Ibisworld
  • -
  • 33 pages

All systems go: Cloud technologies and social networking will strengthen industry revenue



Abstract

CRM System Providers

In the five years to 2016, revenue for the CRM System Providers industry has been steadily increasing. Strong corporate profit and economic recovery resulted in many operators increasing their investments in new capital, and investing in in-service systems such as CRM service providers, leading to steady revenue increases for industry operators. Moreover, the industry is projected to continue expanding over the next five years. As the economy continues to grow and companies are more willing to take risks, more operators will likely purchase CRM services. As credit markets tighten however, some small and medium operators will be discouraged from investing in capital and implement lower-cost business processes.

This industry develops software or platforms for customer relationship management (CRM). CRM is a widely-implemented strategy for managing a company's interactions with customers, clients and sales prospects.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.



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Table Of Contents

CRM System Providers - Industry Market Research Report

TABLE OF CONTENTS

ABOUT THIS INDUSTRY
Industry Definition
Main Activities
Similar Industries
Additional Resources

INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE
Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle

PRODUCTS and MARKETS
Supply Chain
Products and Services
Demand Determinants
Major Markets
International Trade
Business Locations

COMPETITIVE LANDSCAPE
Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Basis of Competition
Barriers to Entry
Industry Globalization

MAJOR COMPANIES

OPERATING CONDITIONS
Capital Intensity
Technology and Systems
Revenue Volatility
Regulation and Policy
Industry Assistance

KEY STATISTICS
Industry Data
Annual Change
Key Ratios

JARGON and GLOSSARY



MAJOR COMPANIES

Oracle Corp.

SAP SE

Salesforce

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