Global Video Conferencing Services Industry

  • March 2013
  • -
  • Global Industry Analysts
  • -
  • 845 pages

This report analyzes the worldwide markets for Video Conferencing Services in US$ Million.

The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2010 through 2018. Also, a six-year historic analysis is provided for these markets.

The report profiles 109 companies including many key and niche players such as 8x8, Inc., ACT Conferencing, Inc., Applied Global Technologies LLC, AT&T Inc., AVI-SPL, Inc., Blue Jeans Network, BT Conferencing, Inc., CoroWare, Inc., Deutsche Telekom A.G., IVCi, LLC, Level 3 Communications, NTT Communications Corporation, Orange Business Services, Reliance Globalcom Ltd., SingTel Optus Pty Limited, TelSpan Inc., Vidtel, Inc., and VisionsConnected Netherlands BV. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.

Table Of Contents




I. INTRODUCTION, METHODOLOGY and PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation and Reporting Level I-2
Quantitative Techniques and Analytics I-3
Product Definitions and Scope of Study I-3


II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW II-1
Videoconferencing Services: A Prelude II-1
Video Conferencing Services: Now a Part of Modern
Communication Mix for Enterprises II-1
Globalization and Workforce Decentralization - Business Cases
for Video Conferencing Services II-2
Table 1: Worldwide Worker Population (2008 and 2012): Breakdown
of Number of Workers (in Millions) by Nature of Work - Mobile
and Non Mobile (includes corresponding Graph/Chart) II-3

Table 2: Worldwide Mobile Worker Population (2012):
Percentage Breakdown of Number of Mobile Workers (in
Millions) by Nature of Work - Mobile Office, Mobile
Non-Office, and Mobile Home Based (includes corresponding
Graph/Chart) II-3

Table 3: Worldwide Mobile Workforce (2012): Percentage Share
Breakdown of Number of Mobile Workers by Region (includes
corresponding Graph/Chart) II-3
Videoconferencing Services Withstands Recessionary Pressure II-4
Resurgence in Global Economy Bolsters Market Prospects for
Video Conferencing Services in 2010 II-4
The Current State of Europe’s Debt Crisis: At Bursting Point? II-5
Table 4: Breakdown of Gross Government Debt as Percentage of
GDP for the Year 2012 by Country (includes corresponding
Graph/Chart) II-7
The Euro Crisis Brings Back Spotlight on Video Conferencing
Services II-7
Outlook in the US In Light of the Fiscal Cliff II-8
Current and Future Analysis II-10
Developing Nations to Lead the Charge in Future II-10
Developed Markets Continue to Remain Top Revenue Contributors II-10
IP Services Continue to Grow in Prominence While ISDN
Services Loose Sheen II-10
Rapid Proliferation of Internet Drives Adoption of IP Based
Videoconferencing Systems II-11
IP Videoconferencing: No Smooth Transition II-11
SMB Sector Intensifies Adoption Curve II-12
Video Conferencing Systems - March towards Home Office II-12
Competitive Pricing - Key to Success II-12
Managed Videoconferencing Services Grows in Prominence II-13
Hosted Services Model - Gaining Significant Attention II-13
Cloud Infrastructure: Optimally Positioned to Provide Video
Conferencing II-14
Unchallenged Cost Benefits of Cloud Infrastructure Sets
Perfect ‘Platform’ for Growth in Cloud Video Conferencing
Services II-15
Flexibility and Scalability Benefits to Bolster Adoption Cloud
Video Conferencing Infrastructure II-16
Mobile Cloud Video Conferencing Services - An Area to Watch
Out for II-16
From Large Scale Enterprises and SMBs to Service Providers -
The Industry Bets Big on Cloud Based Video Conferencing
Services II-17
Rationale for Video Conferencing Goes Beyond Cost Savings II-17
Enterprises Embrace Videoconferencing Services for Ensuring
Business Continuity II-18
Enterprises Invest on Video Conferencing for Enhancing
Productivity by Achieving Team Collaboration and Accelerating
Decision Making II-18
Growing Prominence for Hiring Through Video Conferencing
Services II-19
Green IT Initiative Propels Growth of Video Conferencing II-19
Technology Developments to Boost Market Prospects for Video
Conferencing Services II-20
High Definition Technology Drives the Market for Video
Conferencing Services II-20
Deployment of High Speed Mobile Networks to Benefit Mobile
Cloud Video Conferencing Services II-21
Popularity of Social Networking Drives VC Market Growth II-21

2. SERVICE OVERVIEW II-22
Collaborative Technologies - A Review II-22
Audio Conferencing II-22
Video Conferencing II-22
Data Conferencing II-22
Teleimmersion II-22
Video Conferencing - The Concept II-22
War and Video Conferencing - A Close Link II-23
Features and Benefits of Video Conferencing II-23
Time Saving II-23
Increased Participation II-23
Reduced Costs II-23
Increased Frequency of Communication II-23
Visual Advantages II-24
Other Applications II-24
Demerits of Video Conferencing II-24
Classification of Video Conferencing Services by Service
Delivery Networks II-24
IP Based Video Conferencing Service II-24
Financial Benefits II-24
Decreased Usage Fees II-24
Decreased Buy-In Price II-24
User Advantages II-25
Better Reliability II-25
Improved Quality II-25
More Convenient Networks II-25
Enhanced Efficiencies through Network Convergence II-25
Dynamic Bandwidth Allocation II-25
Management Benefits II-25
Centralized Management II-25
Better Call Permissioning and Network Administration II-25
Availability of Usage Information/ Automated Billing II-26
Scalability/Reach Benefits II-26
Better Reach to SoHo/Telecommuter/ Consumer Markets II-26
Improved Scalability II-26
Barriers to IP Deployment II-26
Quality of Service II-26
Reliability II-26
Migration Operation/Investment Protection/Costs II-26
ISDN Video Conferencing Services II-27
Drawbacks II-27
A Slow Network II-27
Skepticism Regarding Reliability II-27
Cost Concerns II-27
Additional Staff to Manage the Network II-27
Dedicated, Separate Network Required II-27
Other Networks II-28
ATM and Broadband Video II-28
POTS Video Conferencing II-28
Addressing Security Issues in Video Conferencing II-28
Types Video Conferencing Services Based on Type of Service
Contract II-29
Managed Videoconferencing Services II-29
Hosted Videoconferencing Service II-29
Benefits II-29
Cloud Based Video Conferencing Services II-29
Mobile Cloud Video Conferencing II-30
Types of Services Based on Service Portfolio II-30
Consulting Service II-30
Maintenance Service II-30
Public Room Service II-30
Transport Service II-30
Remote Training Services II-30
Key Equipment Used for Offering Videoconferencing Services II-31
Conference Bridges II-31
Cameras II-31
Codecs and Codec Boards II-31
Desktop Computers II-31
Microphones II-31
Monitors II-31
Rollabouts II-31
Phone links II-31
Software II-32
Peripherals II-32
Others II-32
Internal Compression Cards II-32
External Compression Cards II-32
Infrastructure - An Overview II-32
Gateways II-32
Multipoint Control Units II-32
Gatekeeper II-33
Firewalls/NATs II-33

3. INDUSTRY ORGANIZATIONS II-34
International Telecommunications Union II-34
International Multimedia Teleconferencing Consortium II-34
International Teleconferencing Association II-34
International Communication Association II-34

4. SERVICE LAUNCHES II-35
SYNNEX Launches Innovative Services to Support Logitech’s
Videoconferencing Products II-35
VC Rooms Launches MyEasyConnection II-35
RGCOM Unveils Video Conference Services II-35
Econet Launches New Videoconferencing Services II-36
Yorktel Launches Video Cloud Connect Series II-36
ACT Unveils Video Conferencing Services Operations Center II-36
Easymeeting.net Launches HD Video Conferencing in Spain II-37
KVH Introduces KVH VCONNECTâ„¢ II-37
VNPT Introduces MegaConference II-38
IVCi Launches Video Collaboration Cloud II-38
Vidyo Introduces White Label Service Provider Program II-39
Polycom and Ericsson to Introduce End-To-End Cloud-Based Offering II-40
AGT Introduces Direct Dial B2B Mobile Video Connection Platform II-40
DEKOM Unveils Managed Services Program DEKOM UC II-41
Reliance Globalcom Rolls Out New Managed Video-Conferencing
Services II-41
Deutsche Telekom Extends VideoMeet Service II-42
PanTerra Introduces ConnectMe(SM) HD Videoconferencing Solution II-42
Polycom Introduces Videoconferencing Adoption Services for
Enterprises II-43
PingTone Introduces HD Video Conferencing Service B2B II-43
Providea Conferencing Unveils Providea LegalStream II-44
PTCL Extends VideoCon Service Nationwide II-44
Connexus Introduces Security for Video Conferencing and
Collaboration Applications II-44
Zoom Rolls Out zoom.us Video Conferencing Service II-45
Vidyo to Partner with Mitel for Video Conferencing II-45
SunGame to Introduce Video Chat on Flightdeck.tv Content Platform II-45
Kyivstar Introduces Telepresence Solution from Cisco II-46
Arkadin Introduces Cloud-based Video Conferencing Service II-46
Vidyo Introduces VidyoWay II-46
ePlus Launches New Portable Video Conferencing Solution II-47
GTS Introduces GTS Videoconference II-47
Esquire Introduces Portable Video Conferencing Solution II-47
AuDeo Introduces Managed Video Conferencing Solution II-48
Sify and Vidyo Unveil New Video conferencing- as-a-Service II-48
ReadyTalk Launches Video Clip Playback II-48
ePlus Broadens Managed Services Portfolio with Managed
VideoServices II-49
AppNeta Launches AppView Video II-49
XOP Networks Launches Integrated Desktop VideoConferencing App II-50
Blue Jeans Enters into Agreement with Salesforce.com II-50
DEKOM Launches New Video Conferencing Services II-50
Blue Jeans Unveils any (ware) video conferencing II-51
Vu2Vu Launches Global Personal Telepresence II-51
Deutsche Telekom Introduces VideoMeet Videoconferencing Service II-52
Primus Telecommunications Rolls Out Accella Cloud VC
Videoconferencing Service II-52
Impact Europe Group Unveils Managed Videoconferencing Service II-52
Logitech International to Introduce Cloud Videoconferencing
Service II-52
8x8 Unveils New Videoconferencing Solutions II-53
LifeSize Unveils Cloud Video Conferencing Products II-53
BT Expands Cloud-Based Videoconferencing II-53
Officense Launches Video Conferencing Solutions II-54
TelSpan Launches TelSpanVenue II-54
LifeSize to Unveil Cloud-based HD Video Bridge Service II-55
Main One Cable Introduces Global IP Transit and Global IP
Internet Access II-55
Sigma Systems Launches IP Video Services Accelerator
Fulfillment Solution II-55
Nefsis Unveils Secure Cloud-Based Video Conference Software
Solution II-56
8x8 Offers Virtual Room Video Conferencing Services to SMBs II-56
Kenya Data and PCCW Global Unveil HD Video Conferencing Solution II-57
IVCi Launches IVCi's Public Room Experience II-57
Impact Introduces New Managed Video Conferencing Service II-58
Media Network Services Unveils Network Service PoP for Video
Conferencing II-58
IVCi Rolls Out New Desktop Experience for Video Conferencing II-58
BT Conferencing Introduces Video Conference App BT Engage
Meeting Mobile II-59
IVCi Unveils New Managed Video Experience Services II-59

5. PRODUCT INTRODUCTIONS/INNOVATIONS - A HISTORIC PERSPECTIVE BUILDER II-60
Zamtel Introduces Videoconferencing Services II-60
Wananchi Signs Pact with SES for Delivering IP and DTH Services II-60
iWowWe's Launches iWowWe II-60
Optus Unveils Video Conferencing Service II-60
RCom Launches Mobile Video Conferencing Service in Partnership
with Polycom II-61
NTT Com Unveils Plans to Launch Video Conferencing Service II-61
VisionsConnected Unveils VisionsConnected Video Exchange II-62
BT Conferencing Offers BT One Source Inter- Company Video
Conferencing Service II-62
BT to Offer National Videoconferencing Service over N3 to NHS
Trusts II-62
VisionsConnected Introduces New Application for Video
Communications II-63
ATandT and BT Unveil Inter-Provider Exchange-To- Exchange
Telepresence Connectivity II-63

6. RECENT INDUSTRY ACTIVITY II-64
Yorktel Takes Over First Connections II-64
CoroWare Inks Agreement with Perinata II-64
AVI-SPL Acquires Iformata II-64
Vidtel Enters into a Partnership with Innovative Business
Solutions II-65
Applied Global Technologies Enters into an Alliance with
Compunetix II-65
AGT Enters into Partnership with Cartel Communications II-66
InterCall® Enters into Partnership with Blue Jeans Network II-66
CoroWare Inks Sales Agent Agreement with CieVid II-67
Comstor and UCi2i Collaborate on Video Conferencing Managed
Services II-67
Six Degrees Group Acquires Aurora II-67
Glowpoint to Take Over Affinity VideoNet II-68
AGT Enters into Partnership with MCPc II-68
Nawras Inks Partnership Agreement with Tata Communications II-68
NTT BizLink Extends Partnership Agreement with Arkadin II-69
Embratel Wins Contract to Offer Services in Pernambuco II-69
GTS Central Europe Selects Vidyo’s Platform II-69
Glowpoint Collaborates with Columbus Business Solutions II-70
Vu Enters into a Partnership with Vidtel II-70
Yankees Selects HSV to Offer All-Inclusive Communication and
Videoconferencing Services II-70
Video Guidance Enters into Strategic Alliance with VQ
Communications II-71
Dialog Axiata Enters into an Alliance with Cisco Systems II-71
How2Immigrate Takes Over Talk Fusion Video Communication Tools II-71
Vidtel Enters into Agreement with Matrix Video II-71
Polycom and HTC Ink Agreement II-72
Mt. Ranier Selects CoroCall Business Class HD Video Conferencing II-72
New York Network Selects Polycom® RealPresence™ Platform of
Polycom II-72
VisionsConnected Selects Polycom Solutions for Cloud Based
Managed Video Service II-73
Vidtel Signs Co-Marketing Agreement with ZTE USA II-73
Vidtel Inks Reseller Agreement with Solutionz II-74
Polycom to Take Over HP Videoconferencing Business II-74
Microsoft Takes Over Skype II-74
Glowpoint Announces Acquisition of Avaya's Managed Services
for Video Technology II-75
RealLinx Inks Distribution Agreement with Vidtel II-75
Interoute Acquires Visual Conference Group II-75
Carousel Acquires OmniPresence II-76
Telstra Takes Over iVision II-76
AVM Takes Over VC World II-76
Logicalis Group Takes Over Direct Visual II-77
Telepresence World Partners with Media Network Services II-77
Preferred Data Systems Enters into Partnership with Vidtel II-77
Yorktel Inks Partnership with Blue Jeans Network II-77
Polycom Acquires ViVu II-78
Compunetix Enters into Agreement with EMAG II-78
8x8 Acquires Contactual II-78
Compunetix Inks Agreement with CeeLab II-79
Primus Acquires Unlimitel II-79
Polycom Acquires Accordent Technologies II-79
Primus Acquires Arbinet II-79
BurstPoint Networks Joins Premier Partner Program of Carousel
Industries II-80
Telefónica International Wholesale Services and Orange
Business Services Ink an Agreement II-80
Media Network Services Expands Global Video Conferencing Network II-80
8x8 Upgrades Contract with World Telecom Group II-81
VisionsConnected Enters into Partnership with Global Presence
Alliance II-81
888VoIP and VU Telepresence Form Strategic Alliance II-81
ViDOFON and Masergy Communications Enter into Partnership II-82
InterCall Takes Over Preferred One Stop Technologies II-82
VBrick Systems Enters into Partnership with LifeSize
Communication II-82
RADVISION® and Microsoft Enter into Strategic Partnership II-83
Masergy Communications and Verrex Ink Agreement II-83
AVM Takes Over VC World II-83
Aethra.net and Ceelab Sign Agreement II-84
Spire Global and Ceelab to Enter into Partnership II-84
Elisa Takes Over Videra II-84
American Well Chooses Vidyo for Video Conferencing Solution II-84
BCS Global Collaborates with Vidyo to Introduce New Range of
Visual Communication Services II-85
Holy Cross Hospital Selects Vidyo Telemedicine Platform II-85
Massachusetts General Hospital Selects Vidyo for Telemedicine
Collaboration and Communication Solution II-86

7. STRATEGIC CORPORATE DEVELOPMENTS - A HISTORIC PERSPECTIVE BUILDER II-87
Cisco Completes Tandberg TakeOver II-87
Video Guidance Teams with Enventis and Socrates II-87
Radvision to Acquire Assets of Aethra II-87
Dimension Data Acquires mvision II-87
Polycom Inks Agreement with Juniper II-88
ViDOFON Merges with DEKOM Systemhaus II-88
CoroWare® Signs MoU with Presence Networks II-88
Impact Europe Group to Divest Impact Europe AB and Impact
Europe Norge AS II-89
Media Network Services Deploys Video Conferencing Service PoP II-89
BT Conferencing Selects Enterprise Video Solutions of Kontiki II-89
Tata Communications and BT Ink an Agreement II-90
ACT Conferencing Offers Video Managed Services to Channel
Partners II-90
Schaffner and Orange Business Services Extend Contract II-91
Vidtel Enters into Partnership with IP5280 to Provide Video
Conferencing Service II-91
Visual Crambo and LifeSize Communications Sign Agreement II-91
Google Inks Agreement to Acquire Global IP Solutions II-92
Tommy Hilfiger Inks Contract with BT Conferencing II-92
ViDOFON and DEKOM Merge II-93
NMS Selects Dimension Data for Managed Video Conferencing Service II-93
BitGravity and ViVu Enter into Partnership II-93
LifeSize Communications and Alcatel-Lucent Enter into
Collaboration II-94
Reliance Communications and Polycom Enter into Partnership II-94
IneoQuest Technologies Joins ARENA Partner Program of Polycom II-94
Schaffner Holding Renews Contract with Orange Business Services II-95
BSNL Collaborates with Aksh II-95
PGi Signs Partnership Deal with AVI-SPL II-95
HickoryTech Bags Contract from Distance Learning Network II-95
SPS Takes Over Spenser II-96
Bellevue Acquires Avistar II-96
SEN Group Inks Agreement with Polycom II-96
Satcom Systems Chooses Gilat Satellite Networks for Delivery
of Broadband Satellite Network II-96
Glowpoint to offer Managed Video Conferencing Solution to NFL
Network II-97
Hyundai Motors Company Selects LifeSize Communications for HD
Video Solution Deployment II-97
Visual Systems Group and SDV Solutions Sign Contract with
Federal Aviation Administration II-98
Vidyo and Videra Collaborate on Providing HD Videoconferencing
Capabilities II-98
BT Conferencing Enters Into Deal with CO2NeutralConferencing.com II-99
Verizon Bags NASA Networx Universal Contract II-99
BT Secures MiCTA Video Integration Services Contract II-100
Glowpoint Enters into Strategic Arrangement with Affinity
VideoNet II-100
IVCi Becomes Polycom Telepresence Certified Plus Partner II-101
Tandberg forms Partnership with ITS II-102
InterCall Announces Global Partnership with Huddle.net II-102
Optibase forms Partnership with System Integrators in US II-103
Tata Ties up with Cisco and PLDT to Launch Telepresence Services II-103
Videocall and Mouchel Strengthen Partnership with Direct IP
Interconnect II-104
Avistar and ESCO Announce Partnership for Desktop Video-
Conferencing II-104
Telefonica Empresas Selects Video-Conferencing Solution of Movius II-105
UUNET Enters into Collaboration with Sony II-105
China Southern Airlines and China Unicomy Enter into Alliance II-105
First Connections Inks Strategic Partnership Agreement with
Vidyo® II-105
Azlan Enters into Collaboration with TANDBERG II-106
Royal KPN Purchases Interest in Talk and Vision II-106
Carl Lamm Holding Signs Agreement with Logica II-106
AVI-SPL Enters into Alliance with Glowpoint and Polycom II-106
CoroWare Technologies and Vidyo Sign Agreement II-107
Communications III Selects Avistar C3 Desktopâ„¢
videoconferencing Solution II-107
Glowpoint Partners with MMCW II-107
Logitech to Take Over LifeSize Communications II-108
BroadSoft and Microsoft Expand Alliance II-108
Bharti Airtel Partners with Cisco II-108
Siemens Enterprise and TANDBERG Expand Partnership II-108
Amba Research Joins Avistar's Securities Community Network II-109
Telefonica Empresas Receives Videoconferencing Solution from
Movius Interactive II-109

8. FOCUS ON SELECT GLOBAL PLAYERS II-110
8x8, Inc. (USA) II-110
ACT Conferencing, Inc. (USA) II-110
Applied Global Technologies LLC (USA) II-111
ATandT Inc. (USA) II-112
AVI-SPL, Inc. (USA) II-113
Blue Jeans Network (USA) II-113
BT Conferencing, Inc. (USA) II-113
CoroWare, Inc. (USA) II-114
Deutsche Telekom A.G. (Germany) II-114
IVCi, LLC (USA) II-115
Level 3 Communications (USA) II-116
NTT Communications Corporation (Japan) II-116
Orange Business Services (France) II-117
Reliance Globalcom Ltd. (UK) II-117
SingTel Optus Pty Limited (Australia) II-118
TelSpan. Inc. (USA) II-118
Vidtel, Inc. (USA) II-118
VisionsConnected Netherlands BV (The Netherlands) II-119

9. GLOBAL MARKET PERSPECTIVE II-120
Table 5: World Recent Past, Current and Future Analysis for
Video Conferencing Services by Geographic Region - US, Canada,
Japan, Europe, Asia-Pacific (excluding Japan), Latin America,
and Rest of World Markets Independently Analyzed with Annual
Revenues in US$ Million for Years 2010 through 2018 (includes
corresponding Graph/Chart) II-120

Table 6: World Historic Perspective for Video Conferencing
Services by Geographic Region - US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America, and Rest of
World Markets Independently Analyzed with Annual Revenues in
US$ Million for Years 2004 through 2009 (includes
corresponding Graph/Chart) II-121

Table 7: World 15-Year Perspective for Video Conferencing
Services by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America, and Rest of World Markets
for Years 2004, 2012 and 2018 (includes corresponding
Graph/Chart) II-122

Table 8: World Recent Past, Current and Future Analysis for IP
Services by Geographic Region - US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America, and Rest of
World Markets Independently Analyzed with Annual Revenues in
US$ Million for Years 2010 through 2018 (includes
corresponding Graph/Chart) II-123

Table 9: World Historic Perspective for IP Services by
Geographic Region - US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America, and Rest of World Markets
Independently Analyzed with Annual Revenues in US$ Million for
Years 2004 through 2009 (includes corresponding Graph/Chart) II-124

Table 10: World 15-Year Perspective for IP Services by
Geographic Region - Percentage Breakdown of Revenues for US,
Canada, Japan, Europe, Asia -Pacific (excluding Japan), Latin
America, and Rest of World Markets for Years 2004, 2012 and 2018
(includes corresponding Graph/Chart) II-125

Table 11: World Recent Past, Current and Future Analysis for
ISDN Services by Geographic Region - US, Canada, Japan,
Europe, Asia-Pacific (excluding Japan), Latin America, and
Rest of World Markets Independently Analyzed with Annual
Revenues in US$ Million for Years 2010 through 2018 (includes
corresponding Graph/Chart) II-126

Table 12: World Historic Perspective for ISDN Services by
Geographic Region - US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America, and Rest of World Markets
Independently Analyzed with Annual Revenues in US$ Million for
Years 2004 through 2009 (includes corresponding Graph/Chart) II-127

Table 13: World 15-Year Perspective for ISDN Services by
Geographic Region - Percentage Breakdown of Revenues for US,
Canada, Japan, Europe, Asia -Pacific (excluding Japan), Latin
America, and Rest of World Markets for Years 2004, 2012 and 2018
(includes corresponding Graph/Chart) II-128

Table 14: World Recent Past, Current and Future Analysis for
Other Services by Geographic Region - US, Canada, Japan,
Europe, Asia-Pacific (excluding Japan), Latin America, and
Rest of World Markets Independently Analyzed with Annual
Revenues in US$ Million for Years 2010 through 2018 (includes
corresponding Graph/Chart) II-129

Table 15: World Historic Perspective for Other Services by
Geographic Region - US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America, and Rest of World Markets
Independently Analyzed with Annual Revenues in US$ Million for
Years 2004 through 2009 (includes corresponding Graph/Chart) II-130

Table 16: World 15-Year Perspective for Other Services by
Geographic Region - Percentage Breakdown of Revenues for US,
Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin
America, and Rest of World Markets for Years 2004, 2012 and 2018
(includes corresponding Graph/Chart) II-131


III. MARKET

1. THE UNITED STATES III-1
A.Market Analysis III-1
Current and Future Analysis III-1
Market Overview III-1
SMBs to Drive Demand for Video Conferencing Services III-1
Shift from Customer Managed to Conferencing Service Provider
Managed Services III-2
Deterrents III-2
Varied Customer Requirements Pull Down Service Provider
Revenues III-2
Longer Sales Cycles Delay Growth III-2
Other Constraints and Challenges Specific to Video
Conferencing Services Market III-2
Market Structure and Competition III-2
Service Launches III-3
Strategic Corporate Developments III-14
Key Players III-29
B.Market Analytics III-36
Table 17: US Recent Past, Current and Future Analysis for
Video Conferencing Services by Base Technology - IP
Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-36

Table 18: US Historic Perspective for Video Conferencing
Services by Base Technology - IP Services, ISDN Services,
and Other Services Markets Independently Analyzed with
Annual Revenues in US$ Million for Years 2004 through 2009
(includes corresponding Graph/Chart) III-37

Table 19: US 15-Year Perspective for Video Conferencing
Services by Base Technology - Percentage Breakdown of
Revenues for IP Services, ISDN Services, and Other Services
Markets for Years 2004, 2012 and 2018 (includes corresponding
Graph/Chart) III-38

2. CANADA III-39
A.Market Analysis III-39
Current and Future Analysis III-39
Market Overview III-39
Strategic Corporate Developments III-39
B.Market Analytics III-41
Table 20: Canadian Recent Past, Current and Future Analysis
for Video Conferencing Services by Base Technology - IP
Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-41

Table 21: Canadian Historic Perspective for Video
Conferencing Services by Base Technology - IP Services, ISDN
Services, and Other Services Markets Independently Analyzed
with Annual Revenues in US$ Million for Years 2004 through
2009 (includes corresponding Graph/Chart) III-42

Table 22: Canadian 15-Year Perspective for Video
Conferencing Services by Base Technology - Percentage
Breakdown of Revenues for IP Services, ISDN Services, and
Other Services Markets for Years 2004, 2012 and 2018 (includes
corresponding Graph/Chart) III-43

3. JAPAN III-44
A.Market Analysis III-44
Current and Future Analysis III-44
Popularity of Video Conferencing in Japan III-44
Service Launches III-44
Strategic Corporate Developments III-46
NTT Communications Corporation - A Key Player III-46
B.Market Analytics III-47
Table 23: Japanese Recent Past, Current and Future Analysis
for Video Conferencing Services by Base Technology - IP
Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-47

Table 24: Japanese Historic Perspective for Video
Conferencing Services by Base Technology - IP Services, ISDN
Services, and Other Services Markets Independently Analyzed
with Annual Revenues in US$ Million for Years 2004 through
2009 (includes corresponding Graph/Chart) III-48

Table 25: Canadian 15-Year Perspective for Video
Conferencing Services by Base Technology - Percentage
Breakdown of Revenues for IP Services, ISDN Services, and
Other Services Markets for Years 2004, 2012 and 2018 (includes
corresponding Graph/Chart) III-49

4. EUROPE III-50
A.Market Analysis III-50
Current and Future Analysis III-50
Growth Drivers III-50
Dwindling Prices Responsible for Increased Customer Base III-50
IP- Network Solutions Prep Up Service Revenues III-50
Value-Added Services Lead to Greater Usage III-51
New Networking Technologies Fuel Video Conferencing Demand III-51
Growth Restraints III-51
Low Levels of Technical Skills Prevent Growth III-51
Bandwidth Issues Dissuade Demand III-51
QoS Issues Hamper Uptake III-51
Major End-Users and Applications III-52
Competition III-52
Video conferencing Services Come Under the Aegis of ISPs III-52
A Consolidating Market III-52
Strategic Corporate Developments III-52
B.Market Analytics III-54
Table 26: European Recent Past, Current and Future Analysis
for Video Conferencing Services by Geographic Region -
France, Germany, Italy, UK, Spain, Russia and Rest of Europe
Markets Independently Analyzed with Annual Revenues in US$
Million for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-54

Table 27: European Historic Perspective for Video
Conferencing Services by Region - France, Germany, Italy,
UK, Spain, Russia and Rest of Europe Markets Independently
Analyzed with Annual Revenues in US$ Million for Years 2004
through 2009 (includes corresponding Graph/Chart) III-55

Table 28: European Recent Past, Current and Future Analysis
for Video Conferencing Services by Base Technology - IP
Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-56

Table 29: European Historic Perspective for Video
Conferencing Services by Base Technology - IP Services, ISDN
Services, and Other Services Markets Independently Analyzed
with Annual Revenues in US$ Million for Years 2004 through
2009 (includes corresponding Graph/Chart) III-57

Table 30: European 15-Year Perspective for Video
Conferencing Services by Geographic Region - Percentage
Breakdown of Revenues for France, Germany, Italy, UK, Spain,
Russia and Rest of Europe Markets for Years 2004, 2012 and 2018
(includes corresponding Graph/Chart) III-58

Table 31: European 15-Year Perspective for Video
Conferencing Services by Base Technology - Percentage
Breakdown of Revenues for IP Services, ISDN Services, and
Other Services Markets for Years 2004, 2012 and 2018 (includes
corresponding Graph/Chart) III-59

4a. FRANCE III-60
A.Market Analysis III-60
Current and Future Analysis III-60
Service Launch III-60
Strategic Corporate Development III-60
Orange Business Services - A Major Player III-61
B.Market Analytics III-62
Table 32: French Recent Past, Current and Future Analysis for
Video Conferencing Services by Base Technology - IP
Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-62

Table 33: French Historic Perspective for Video Conferencing
Services by Base Technology - IP Services, ISDN Services,
and Other Services Markets Independently Analyzed with
Annual Revenues in US$ Million for Years 2004 through 2009
(includes corresponding Graph/Chart) III-63

Table 34: French 15-Year Perspective for Video Conferencing
Services by Base Technology - Percentage Breakdown of
Revenues for IP Services, ISDN Services, and Other Services
Markets for Years 2004, 2012 and 2018 (includes corresponding
Graph/Chart) III-64

4b. GERMANY III-65
A.Market Analysis III-65
Current and Future Analysis III-65
Market Overview III-65
Service Launches III-65
Strategic Corporate Development III-67
Deutsche Telekom A.G. - A Key Player III-67
B.Market Analytics III-68
Table 35: German Recent Past, Current and Future Analysis for
Video Conferencing Services by Base Technology - IP
Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-68

Table 36: German Historic Perspective for Video Conferencing
Services by Base Technology - IP Services, ISDN Services,
and Other Services Markets Independently Analyzed with
Annual Revenues in US$ Million for Years 2004 through 2009
(includes corresponding Graph/Chart) III-69

Table 37: German 15-Year Perspective for Video Conferencing
Services by Base Technology - Percentage Breakdown of
Revenues for IP Services, ISDN Services, and Other Services
Markets for Years 2004, 2012 and 2018 (includes corresponding
Graph/Chart) III-70

4c. ITALY III-71
A.Market Analysis III-71
Current and Future Analysis III-71
Overview III-71
Strategic Corporate Development III-71
B.Market Analytics III-72
Table 38: Italian Recent Past, Current and Future Analysis for
Video Conferencing Services by Base Technology - IP
Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-72

Table 39: Italian Historic Perspective for Video
Conferencing Services by Base Technology - IP Services, ISDN
Services, and Other Services Markets Independently Analyzed
with Annual Revenues in US$ Million for Years 2004 through
2009 (includes corresponding Graph/Chart) III-73

Table 40: Italian 15-Year Perspective for Video Conferencing
Services by Base Technology - Percentage Breakdown of
Revenues for IP Services, ISDN Services, and Other Services
Markets for Years 2004, 2012 and 2018 (includes corresponding
Graph/Chart) III-74

4d. THE UNITED KINGDOM III-75
A.Market Analysis III-75
Current and Future Analysis III-75
Market Overview III-75
Price Declines Promote Market Growth III-75
Service Launches III-75
Strategic Corporate Developments III-76
Reliance Globalcom Ltd. - A Key Player III-79
B.Market Analytics III-80
Table 41: UK Recent Past, Current and Future Analysis for
Video Conferencing Services by Base Technology - IP
Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-80

Table 42: UK Historic Perspective for Video Conferencing
Services by Base Technology - IP Services, ISDN Services,
and Other Services Markets Independently Analyzed with
Annual Revenues in US$ Million for Years 2004 through 2009
(includes corresponding Graph/Chart) III-81

Table 43: UK 15-Year Perspective for Video Conferencing
Services by Base Technology - Percentage Breakdown of
Revenues for IP Services, ISDN Services, and Other Services
Markets for Years 2004, 2012 and 2018 (includes corresponding
Graph/Chart) III-82

4e. SPAIN III-83
A.Market Analysis III-83
Current and Future Analysis III-83
Market Overview III-83
Market Constraints III-83
Service Launch III-83
B.Market Analytics III-84
Table 44: Spanish Recent Past, Current and Future Analysis for
Video Conferencing Services by Base Technology - IP
Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-84

Table 45: Spanish Historic Perspective for Video
Conferencing Services by Base Technology - IP Services, ISDN
Services, and Other Services Markets Independently Analyzed
with Annual Revenues in US$ Million for Years 2004 through
2009 (includes corresponding Graph/Chart) III-85

Table 46: Spanish 15-Year Perspective for Video Conferencing
Services by Base Technology - Percentage Breakdown of
Revenues for IP Services, ISDN Services, and Other Services
Markets for Years 2004, 2012 and 2018 (includes corresponding
Graph/Chart) III-86

4f. RUSSIA III-87
A.Market Analysis III-87
Current and Future Analysis III-87
Strategic Corporate Development III-87
B.Market Analytics III-88
Table 47: Russian Recent Past, Current and Future Analysis for
Video Conferencing Services by Base Technology - IP
Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 includes corresponding
Graph/Chart) III-88

Table 48: Russian Historic Perspective for Video
Conferencing Services by Base Technology - IP Services, ISDN
Services, and Other Services Markets Independently Analyzed
with Annual Revenues in US$ Million for Years 2004 through
2009 (includes corresponding Graph/Chart) III-89

Table 49: Russian 15-Year Perspective for Video Conferencing
Services by Base Technology - Percentage Breakdown of
Revenues for IP Services, ISDN Services, and Other Services
Markets for Years 2004, 2012 and 2018 (includes corresponding
Graph/Chart) III-90

4g. REST OF EUROPE III-91
A.Market Analysis III-91
Current and Future Analysis III-91
Service Launches III-91
Strategic Corporate Developments III-93
Key Player III-94
B.Market Analytics III-95
Table 50: Rest of Europe Recent Past, Current and Future
Analysis for Video Conferencing Services by Base Technology
- IP Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-95

Table 51: Rest of Europe Historic Perspective for Video
Conferencing Services by Base Technology - IP Services, ISDN
Services, and Other Services Markets Independently Analyzed
with Annual Revenues in US$ Million for Years 2004 through
2009 (includes corresponding Graph/Chart) III-96

Table 52: Rest of Europe 15-Year Perspective for Video
Conferencing Services by Base Technology - Percentage
Breakdown of Revenues for IP Services, ISDN Services, and
Other Services Markets for Years 2004, 2012 and 2018 (includes
corresponding Graph/Chart) III-97

5. ASIA-PACIFIC III-98
A.Market Analysis III-98
Current and Future Analysis III-98
Overview III-98
Market Trends III-98
Rising IP Services Stimulates Infrastructure Markets for
Video Conferencing III-98
Demand for Quality Mobile Video Conferencing Increases as
Wireless Industry Flourishes III-98
Video Conferencing Industry Consolidates III-99
Regional Market Perspective III-99
Australia III-99
China III-99
Banking Sector Leads Enterprise Video Conferencing Adoption III-100
Hong Kong III-100
India III-100
Service Launches III-100
Strategic Corporate Developments III-103
SingTel Optus Pty Limited (Australia) - A Key Player III-104
B.Market Analytics III-105
Table 53: Asia-Pacific Recent Past, Current and Future
Analysis for Video Conferencing Services by Base Technology -
IP Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-105

Table 54: Asia-Pacific Historic Perspective for Video
Conferencing Services by Base Technology - IP Services, ISDN
Services, and Other Services Markets Independently Analyzed
with Annual Revenues in US$ Million for Years 2004 through
2009 (includes corresponding Graph/Chart) III-106

Table 55: Asia-Pacific 15-Year Perspective for Video
Conferencing Services by Base Technology - Percentage
Breakdown of Revenues for IP Services, ISDN Services, and
Other Services Markets for Years 2004, 2012 and 2018 (includes
corresponding Graph/Chart) III-107

6. LATIN AMERICA III-108
A.Market Analysis III-108
Current and Future Analysis III-108
Strategic Corporate Developments III-108
B.Market Analytics III-109
Table 56: Latin American Recent Past, Current and Future
Analysis for Video Conferencing Services by Base Technology -
IP Services, ISDN Services, and Other Services Markets
Independently Analyzed with Annual Revenues in US$ Million
for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-109

Table 57: Latin American Historic Perspective for Video
Conferencing Services by Base Technology - IP Services, ISDN
Services, and Other Services Markets Independently Analyzed
with Annual Revenues in US$ Million for Years 2004 through
2009 (includes corresponding Graph/Chart) III-110

Table 58: Latin American 15-Year Perspective for Video
Conferencing Services by Base Technology - Percentage
Breakdown of Revenues for IP Services, ISDN Services, and
Other Services Markets for Years 2004, 2012 and 2018 (includes
corresponding Graph/Chart) III-111

7. REST OF WORLD III-112
A.Market Analysis III-112
Current and Future Analysis III-112
Service Launches III-112
Strategic Corporate Developments III-113
B.Market Analytics III-115
Table 59: Rest of World Recent Past, Current and F

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