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Contract Cleaning Market Report 2013

  • March 2013
  • -
  • Key Note Publications Ltd

Executive Summary

Despite ongoing economic pressures and continued cuts across budgets in both the private and public sectors, the contract cleaning market has continued to observe year-on-year growth over the past 5 years, although this slowed significantly in 2012. While the occurrence of a number of large-scale events over the past year — such as the Queen’s Diamond Jubilee celebrations and the London 2012 Olympic and Paralympic Games — have helped to go some way towards driving demand for cleaning services, the effect that this has had has been dampened somewhat by the UK’s return to recession in the first quarter of 2013. The highly competitive nature of the market has also resulted in downward pressure on companies to keep prices low, and, as a result, a number of cleaning firms, particularly small- to medium- sized enterprises (SMEs) have struggled to stay afloat.

The dominance of facilities management (FM) firms within the contract cleaning market has also had negative implications for smaller cleaning firms. FM firms, which offer a wide range of services alongside cleaning, such as catering, building maintenance and security, can often provide more efficient, ‘packaged’ solutions to client organisations, which have increasingly sought to achieve the best value for money when choosing to outsource such services. Bundled service solutions, which are often seen as more competitive in terms of price, have become particularly popular among public sector departments and local councils, which have come under increasing pressure in recent years to limit their spending, in a bid to adhere to the Government’s strict austerity measures.

Although some companies operating within the contract cleaning market —particularly those with greater resources and a wider reach, such as FM firms — have made some headway towards improving staff efficiency by implementing career progression prospects and more formal training courses, generally-speaking, the industry has continued to suffer from a high staff turnover.

Green issues and a drive towards sustainable cleaning practices have become increasingly noticeable across cleaning operations in recent years, fuelled by a rise in demand from client organisations, which have become more and more concerned with ensuring corporate responsibility is maintained. As such, cleaning firms have introduced a range of new ‘green’ measures in order to meet this growing area of demand, such as daytime cleaning or more energy-efficient cleaning equipment.

The ongoing economic fragility, along with the highly competitive nature of the industry and the implementation of the Government’s austerity measures across public sector departments and local councils, will mean that contract cleaning firms, particularly SMEs, will continue to struggle to achieve growth over the next few years. However, the rising popularity of ‘bundled’ service contracts is likely to continue to strengthen the position of FM firms within the market and may result in a greater number of contract cleaning firms diversifying into new areas of the services market, e.g. catering or security, over the coming years, in order to attract new business.

Table Of Contents

Contract Cleaning Market Report 2013
Table of Contents

Foreword

Executive Summary

Market Definition

REPORT COVERAGE
MARKET SECTORS
81.21 General Cleaning of Buildings
81.22 Other Building and Industrial Cleaning Activities
81.29 Other Cleaning Services
MARKET TRENDS
Market Competition Continues to Intensify
Facilities Management Firms Continue to Perform Well
Sustainability and the Environment
Technology and Communications
ECONOMIC TRENDS
MARKET POSITION
The UK
Overseas

Market Size

THE TOTAL MARKET
BY MARKET SECTOR
Types of Premises
Types of Surface/Equipment

Industry Background

RECENT HISTORY
NUMBER OF COMPANIES
EMPLOYMENT
REGIONAL VARIATIONS IN THE MARKETPLACE
DISTRIBUTION
HOW ROBUST IS THE MARKET?
LEGISLATION
National Minimum Wage
Transfer of Undertakings (Protection of Employment) Regulations
Working Time Regulations
Provision of Services Regulations
Equality Act-2009 to-
Work at Height Regulations
Control of Substances Hazardous to Health (COSHH) Regulations
KEY TRADE ASSOCIATIONS
Asset Skills
British Association for Chemical Specialities
British Cleaning Council
British Institute of Cleaning Science
British Institute of Facilities Management
Cleaning and Support Services Association
Federation of Window Cleaners
ISSA
UK Cleaning Products Industry Association

Competitor Analysis

THE MARKETPLACE
MARKET LEADERS
Interserve PLC
ISS UK Ltd
MITIE Group PLC
OCS Group Ltd
Rentokil Initial PLC
Sodexo Ltd
OTHER COMPANIES
Carlisle Support Services
GBM Support Services Group
Ideal Cleaning Services Ltd
Integrated Cleaning Management Ltd
Resource Services Group Ltd
TC Facilities Management Ltd
OUTSIDE SUPPLIERS
Consumables
Equipment
MARKETING ACTIVITY
Exhibitions and Conferences

Strengths, Weaknesses, Opportunities and Threats

STRENGTHS
WEAKNESSES
OPPORTUNITIES
THREATS

Buying Behaviour

CONTRACT STRUCTURES
BUYING BEHAVIOUR TRENDS
KEY CUSTOMER SECTORS
INDUSTRY PERSPECTIVE

Current Issues

THE ECONOMY
CARE QUALITY COMMISSION REPORT HIGHLIGHTS IMPROVEMENTS IN CLEANLINESS AND HYGIENE
LEGISLATION
UN's Globally Harmonised System of Classification and Labelling of Chemicals to be Introduced by
SMEs Costs Reduced for Implementation of REACH Legislation
CONTINUED DRIVE TOWARDS SUSTAINABLE CLEANING EXPECTED FOR

The Global Market

GLOBAL
EUROPE
THE US

Forecasts

THE ECONOMY
General Economic Forecasts
FORECASTS TO
MARKET GROWTH
FUTURE TRENDS
Sustainability and Green Issues
Diversification of Services

Company Profiles

INTRODUCTION
DEFINITIONS
Turnover (Sales)
Pre-Tax Profit
Profit Margin
Average Remuneration
Sales per Employee
FURTHER INFORMATION

INTERSERVE PLC

Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Brand Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios

ISS UK LTD

Previous Name(s) and Date(s) of Change
Principal Activities
SIC Code
Structure
Brand Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios

MITIE GROUP PLC

Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Brand Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios

OCS GROUP LTD

Previous Name(s) and Date(s) of Change
Principal Activities
SIC Code
Structure
Brand Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios

RENTOKIL INITIAL PLC

Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Brand Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios

SODEXO LTD

Previous Name(s) and Date(s) of Change
Principal Activities
SIC Codes
Structure
Brand Information
Recent Developments
FINANCIAL PROFILE
Sales
Profits
Employees
Balance Sheet/Ratios

Further Sources

Associations
Publications
Government Publications
Other Sources
Key Note Sources
Key Note Ltd

Key Note Research

The Key Note Range of Reports

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