Data Centre Pricing in Europe 2013 to 2018

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Customer Engagement in Government and Education in Europe and North America

Customer Engagement in Government and Education in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • October 2014
  • 116 pages

The Current and Future Government and Education Vertical This study's objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video ...

Industries: Call Center | Countries: North America, Europe, World

Customer Engagement in Healthcare in Europe and North America

Customer Engagement in Healthcare in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • October 2014
  • 115 pages

Healthcare Vertical Research Background and Objectives This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact strategies, enabling technologies, and services. The survey data and insights allow contact center organizations ...

Industries: Call Center | Countries: North America, Europe, World

EU Data Center Quarterly IT Tracker Q2 2014 Part One: Investment and Market Shares

EU Data Center Quarterly IT Tracker Q2 2014 Part One: Investment and Market Shares

  • $ 2 344
  • Industry report
  • by DatacenterDynamics
  • September 2014

We detail IT-spending development and market shares in the European Union, with additional information on the EU's three largest country markets: Germany, France and the UK. The market values given here are made up exclusively of four elements: infrastructure software, servers, storage systems and enterprise ...

Industries: It Outsourcing | Countries: France, Germany, Europe, United Kingdom

Customer Engagement in Manufacturing in Europe and North America

Customer Engagement in Manufacturing in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • August 2014
  • 116 pages

The Current and Future Manufacturing Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the manufacturing vertical. Email accounts for the highest share of ...

Industries: Call Center | Countries: North America, Europe, World

Customer Engagement in Financial Services in Europe and North America

Customer Engagement in Financial Services in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • August 2014
  • 116 pages

The Current and Future Financial Services Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, ...

Industries: Call Center | Countries: North America, Europe, World

Customer Engagement in Communications in Europe and North America

Customer Engagement in Communications in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • August 2014
  • 115 pages

The Current and Future Communications Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions ...

Industries: Call Center | Countries: North America, Europe, World

Enterprise Priorities in Europe

Enterprise Priorities in Europe

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • June 2014
  • 62 pages

Multichannel Customer Contact The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while ...

Industries: Call Center | Countries: Europe

Enterprise Priorities in Europe: Contact Center Outsourcing

Enterprise Priorities in Europe: Contact Center Outsourcing

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • June 2014
  • 71 pages

Contact Center Outsourcing The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion ...

Industries: Call Center | Countries: Europe

Enterprise Priorities in Europe: Cloud Contact Center Solutions

Enterprise Priorities in Europe: Cloud Contact Center Solutions

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • June 2014
  • 49 pages

Cloud Contact Center Solutions The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, ...

Industries: Call Center | Countries: Europe

Enterprise Priorities in Europe: Agent Performance Optimization

Enterprise Priorities in Europe: Agent Performance Optimization

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • June 2014
  • 49 pages

Agent Performance Optimization The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed ...

Industries: Call Center | Countries: Europe

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