Global Concierge Services Industry

  • January 2012
  • -
  • Global Industry Analysts

The global outlook series on Concierge Services provides market briefs, and concise summaries of regional trends. The report provides an aerial view of the global concierge services industry, and identifies major trends and growth drivers. Regional markets briefly abstracted and covered include US, Canada, the United Kingdom, and Singapore. The report offers a compilation of recent mergers, acquisitions, and strategic corporate developments. Also included is an indexed, easy-to-refer, fact-finder directory listing the addresses, and contact details of 108 companies worldwide.

Table Of Contents




1. CONCIERGE SERVICES MARKET IN REVIEW 1
Concierge Services - The Contemporary Lifestyle Support System 1
The Origin and Emergence of Concierge and Concierge Services 2
The Emergence of Corporate Concierges 2
The Emergence of Building Concierges 3
The Emergence of Cyber Concierges 3
September 11 Expands Role of Concierges 3
Specialty Niches - Beyond the Basic and Basics 3
Bundling Concierge and Product/Services Spell More Business,
More Loyalty 4
The Present and The Future of Concierge Services 5
Table 1: Global Concierge Services Market: Annual Revenue
Estimates/Forecasts in US$ Million for the years 2010 through
2015 5
Market Makers - Studying the Few that Build the Market 6
2 Places At 1 Time, Inc.: A Leader in Class 6
Capitol Concierge 6
Concierge at Large, Inc 6
LesConcierges, Inc 7
LifeStyle Management: A Concierge Service Provider for Busy
Patrons 7
Purveyors of Time 7
Quintessentially 8
Ten UK 8
White Concierge 8

2. MARKET DYNAMICS 9
Concierge Services Soaring in Popularity 9
Concierge Services Spread their Wings, Span across Various
Industries 9
Personal Concierge Services in Great Demand from the Corporate
Sector 9
Concierge Services Aid in Enhancing Employee Recruitment and
Retention 10
Efforts to Retain Existing Customers Fuels Demand for
Concierge Services 10
Hotels - Moving Up the Concierge Services Ladder 11
Hotels Providing Concierge Services the Digital Way 11
Intercontinental Hotel Chain: Leading the Way in Digital
Concierge Services 12
Other Big Hotel Chains Follow Suit 12
UHNWIs: The Target Audience for Holiday Home, New Home Concierges 13
Tending the Luxury Travelers’ Need for Personalization 13
Pay-As-You-Go Concierge Model: Appealing Wealthy 14
Home Concierges - The New "Household Managers" 14
Airlines Sector Wakes Up to the Concierge Benefit 14
Virtual Personal Assistants - The New Online Errand
Outsourcing Mantra 15
Enhanced Customer Experience - The Travel Concierge Motto 15
Retailers - The Newest to Embrace the Concierge Culture 15
Concierge Services - Winning Favor of Motorsports Enthusiasts 16

3. REGIONAL TRENDS AT A GLANCE 17
Affluent Americans Driving Demand for Concierge Physicians 17
Private American Banks Wooing Wealthy, the New Concierge
Services Way 17
Independent Practice by PCPs under Threat; Adoption of Hybrid
Concierge Model Likely to Come to the Rescue 18
Concierge Choice Physicians (CCP)’s Hybrid Concierge Model 18
Concierge Medicine in Canada 18
Brit Credit Card Companies Bet On Concierge Services 19
The Digital Concierge to Place Singapore on World Concierge Map 19

4. CONCIERGE SERVICES - THE "AT YOUR SERVICE" INDUSTRY 20
Introduction to Concierge Services 20
Concierge Services Types 20
Personal Concierge Services 20
Personal Concierge Services for the Affluent 21
Personal Concierge Services for the Busy Household 22
Personal Concierge Services for the Disabled 22
Corporate Concierge Services 22
Corporate Concierge Services for the Company 22
Corporate Concierge Services for the Company’s Clients 23
Corporate Concierge Services for the Company’s Employees 24

5. SERVICE LAUNCHES 25
Inland American Lodging Group Acquires Napa Valley Marriott
Hotel and Spa (US) 25
Cityjet to Introduce Twitter Concierge Service 25
Magellan Jets Enters the Chinese Market 25
Title Consulting Services Launches Accu Concierge Customer
Service 26
Real Estate Mortgage Network Introduces 203(k) Concierge Service 26
Infiniti Introduces Infiniti Personal Assistant 26
Ritz-Carlton Hotel Company Launches World Concierge on Foursquare 26
STC Launches Tamayouz Concierge Service 27
Headquarters Plaza Launches Corporate Concierge Service 27
Hughes Network Systems Launches New Digital Concierge Service 27
GRI Introduces New National Relocation Program for the
Corporate Sector 27
Rail Europe Introduces France Rail Pass Premium Package 28
Connectyx Enters into Partnership with 1-800-DOCTORS 28
MedjetAssist Enters into Partnership with MyAssist 29
Air-Savings.com Introduces Concierge Service 29
Universal Weather and Aviation Takes over Air Chef Holdings 29
Award Concierge Introduces Honeymoon Travel Service 30
Airsavings Introduces Genius365 Concierge Service 30
New England Burials at Sea Unveils New Concierge Program 30
Europ Assistance France and Malakoff Mederic Assurances to
Take Over EAP France 31
InterContinental Hotels and Resorts to Introduce iPad 2-Based
Concierge Service 31
Eservus Online Concierge Services Establishes Office in Boston 31
Unique Paris Launches Conciergerie Privee Services 31
DateNight Launches New Online Dating Concierge Service for
Married Couples 32
Atrium Travel Club to Offer its Members Connectyx’s MedFlash® PHM 32
MMRGlobal Introduces Electronic Point-of- Sales System for
Healthcare Services 32
Automall Network Introduces Easy Import Concierge Service for
Cars 33
LoHo Realty Introduces Concierge Service 33
The Hotel Humidor Company Rolls Out Cigar Concierge 34
Freedom Merchants Unveils Freedom-to- Text TM Concierge
Customer Service 34
Associa Introduces Associerge 34
Vertu to Introduce Arabic Mobile Concierge Service 34
Mercedes-Benz Introduces New Version of iPhone App 35
GuestLogix to Launch OnTouchTM Concierge Mobile Application 35
Runco International Rolls Out Digital Cinema Concierge Service 35
CareCloud Rolls Out CareCloud Concierge 36
Makati Shangri-La Rolls Out First Concierge iPad Service 36
The Berkeley Introduces iPad service 36
RiseSmart Announces Transition Concierge 37
2aboutChicago Launches as Chicago's Premier Lifestyle
Management and Personal Concierge Services 37
GuestLogix Introduces OnTouch (TM) Concierge Everywhere 38
Rockwell Collins Takes Over AR Group and Affiliated Companies 38
Proctor and Gamble to Acquire MDVIP 39
Textamundo and LG Mobile Introduce SMS Concierge Service 39
Fox Insurance Introduces MyFox Personal Concierge Service 39
Tacori Announces Tacori Concierge for Jewellery Consultation 39
TimeWise Announces Kitchen Concierge Service 40
Clifford and Gratton Jointly Launch ‘If I Were You’ 40
ezCater Introduces Catering Concierge Service for Medical
Sales Representatives 40
ISAS Launches Student Concierge Service, the First such
International Service for Students 40
Compass Group Introduces Zipthru Connect 41
BestBuyPCS.com Launches Private Club Sales Program 41
CWT Vacations Introduces CWT Concierge for Executive Travelers 41
AlliedTPro Introduces VIP Concierge Services 42
Boutique Private Wealth Unveils Private Concierge Service 42
Silversea Launches ‘Silver Shore Concierge’ Service 42
Hyatt Hotels Introduces Virtual Concierge 42
Golden Village Introduces Gold Class Concierge Services 43
Club Marine and Mondial Assistance Introduce Club Marine Assist 43
Jeppesen, WhiteConcierge Partner to Launch New Concierge Service 43
Big Five Tours and Expeditions Unveils Big Five Concierge Service 44
Sheraton San Diego Hotel and Marina Rolls Out Expedia Local
Expert Program 44
TARA Introduces tarapearls.com 44
Fly Free For Health Launches Medical Concierge Network 44
Southwest Concierge Unveils Concierge and Personal Assistant
Service 44
Schwanke-Kasten Introduces Jewelry Concierge Service 45
Vegas.com to Introduce New Box Office in Your Pocket and
Mobile Concierge Service 45
i-Office2 to Provide Concierge Service at I-City Project in
Shah Alam 45
WOC Introduces New Concierge Services for Cisco TelePresence 45
Errand Solutions Introduces Concierge Service at New York
Hospital 46
VTB24 Introduces Concierge Service 46
URBN Introduces Extended Concierge Services 46
Air New Zealand Launches International Airline Concierge Service 47
Blue Spa Introduces New Exclusive Concierge Service 47
Global MD Launches Medical Tourism Concierge Services in India 47
IGY to Launch Anchor Marina 47
Kern River Outfitters Introduces Concierge Service 48
HeyCosmo Launches Two New Services 48
Estate Vault Launches Travel Health Care Concierge Service 48
Linden Travel Launches Linden Elite 49
M2M Communications Launch Service Drive Concierge 49
Life Simplified helps People Achieve Work/Life Balance 49
VIPDistinct Launches New Concierge Service 49
Le Reve Introduces Luxury Travel Concierge Service 50
Philips Electronics Introduces Simplicity Concierge 50
Excellence Property Introduces Turnkey Service for South
Florida Market 50
Dominion Unveils Virtual Concierge Service 50
Dominion to Introduce Corporate and Personal Concierge Services 51
OnCall Starts Phone Concierge Service 51
Sahara Introduces ‘Sahara Care House’ 51
Phoenix Launches Phoenix Concierge Service 51
Air New Zealand Launches In-flight International Airline
Concierge Service 52
GMAC to Introduce Concierge Services 52
SPL Starts Student Concierge Service 52
Oryx Introduces Concierge Services for Property Investors 52
Impart Launches Concierge Kiosk at a Mackinac Island Hotel 52

6. STRATEGIC CORPORATE DEVELOPMENTS 54
Markel Ventures Takes over PartnerMD 54
WhiteConcierge Selects ForeScout Counter ACT Platform to
Accomplish PCI DSS Level-I Compliance 54
MarineMax Partners with Marinalife and Sea Tow 54
ASTA Marketing Services Chooses mPassport® Medical Concierge
Service 55
One Concierge and Paramount Business Jets Enter into
Partnership Agreement 55
Harbour City Estates Installs i-Concierge Kiosk 56
VIPdesk and International SOS Merge 56
miCARD enters into Partnership with Douglas S. Stanley, M.D. 56
VizStar Merges with Celestial Jets 57
MediConnect Takes Over PassportMD 57
Best Upon Request Wins The Christ Hospital Contract 57
Sodexo to Acquire Majority Stake in West Born 58
AmeriLife and Everest Sign Marketing agreement 58
VIPdesk Recruits Home-Based Brand Ambassadors for Retail Client 58
Stallion Oilfield Takes Over Polleyco Construction 58
"TheCompanyButler" - The New Concierge Service for Any Business 59
Quintessentially Plans Aggressive Marketing Campaign 59
Denihan Hospitality Pockets James Hotel Brand and James Chicago 59
Ultimate Resort Completes Ventures Equity Vacation Club
Acquisition 59
Panasonic Extends Plasma Concierge Service 60
Ultimate Escapes Enters into Alliance with Luggage Express 60
Sportsworld Group Takes Over Mango Event Management 60
Nurtur Takes Over Work/Life Innovations 60
Wonderland Bakery and Errand Solutions Form Partnership 61
Home Concierge and Premier Payment Services Enter Partnership 61
Halcyon Jets Announces Jet One Jets Acquisition Plan 61
M2M Deploys Customer Service Application at RBM 61
Concierge Home Services Moves to Guelph 61
Dalbey Education Institute Signs Agreement with Concierge
Colorado 62
VIVRE Selects VIPdesk 62
Mission Hospital Signs Agreement with Best Upon Request 62
Sunrise Health Partners with Best Upon Request 62
Adroit Urban Developers to Construct Luxury Apartment Complex 62
Sodexho Alliance Acquires Circles 63
Ultimate Resort Signs Agreement with Private Escapes 63
Partner Jet Enters into Joint Venture with Zebrano 63
Prestige International USA Expands Concierge Services 64
Alan Werba Plans Loring Ward International Acquisition 64
Best Upon Request Wins McLaren Regional Medical Center Contract 64
Best Upon Request Secures Contract from Children's Hospital of
Michigan 64
Guggenheim Partners Takes Over KRT Business Management 64
Procter and Gamble Acquires Minority Interest in MDVIP 65
Mobile Ready Entertainment Snaps Up Key2Travel 65


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