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Business Postal Services Market Report 2013

  • May 2013
  • -
  • Key Note Publications Ltd

Since the UK postal services market became fully deregulated in 2006, the landscape of the market has changed significantly. Although Royal Mail, which has continued to remain the universal service provider in the UK, is still the dominant player within the market, other competitors have begun to expand their network and service provisions in recent years. For example, during 2012, TNT revealed that it had launched its own end-to-end (E2E) postal service in certain areas in West London, following successful trials of the service in Liverpool during 2009, thus launching a direct attack on Royal Mail’s ‘final mile’ postal delivery service. The liberalisation of the market is only likely to continue in the future, following the introduction of the Postal Services Act 2011, which enabled the Government to sell shares in Royal Mail to private investors, and included the possible mutualisation of the Post Office network. The Act allows private buyers to purchase up to 90% of Royal Mail, with the remaining 10% being offered to Royal Mail staff. Other stipulations of the Act included the separation of the Post Office from Royal Mail, as well as the transition of regulatory responsibility from the Postal Services Commission (Postcomm) to Ofcom.

Table Of Contents

Business Postal Services Market Report 2013
Table of Contents

Foreword

Executive Summary

Introduction

BACKGROUND
DEFINITION

Strategic Overview

BACKGROUND
MARKET DYNAMICS AND SEGMENTATION
Market Sectors
Total Market Size
DISTRIBUTION
COMPETITIVE STRUCTURE
A McLay and Co Ltd
ASA Distribution Ltd
CFH Total Document Management Ltd
Citipost Group
City Link Ltd
DHL International (UK) Ltd
Document Outsourcing Group Ltd
DX Group Ltd
FedEx UK Ltd
First Scottish Group Ltd
Lewis Direct Mail Marketing Ltd
Parcelpoint Ltd
Product Development Corporation UK Ltd
Secured Mail Group Holdings Ltd
TNT Post UK Ltd
UK Mail Ltd
Other Licensed Postal Operators
ADVERTISING AND MARKETING
Events and Exhibitions
THE CONSUMER
MARKET FORECASTS

Access Services

BACKGROUND
Royal Mail Wholesale
MARKET SIZE
MARKET TRENDS
Hybrid Mail
The Environment
Regulatory Changes
Online and Other Additional Services
Postal Strikes on 'Final Mile' Delivery
KEY SUPPLIERS
DISTRIBUTION

End-to-End Services

BACKGROUND
MARKET SIZE
INDUSTRY DEVELOPMENTS
Ofcom Review into the Impact of End-to-End Competition on the Universal Service
TNT Post Steps Up Competition
KEY SUPPLIERS
CityPost AMP
City Link
DHL Express
DX
Geopost
Hermes
TNT Post
UK Mail Group
Yodel
MARKETING ACTIVITY
DISTRIBUTION

Supplier Services

BACKGROUND
MARKET SIZE
KEY SUPPLIERS
Consultancy
Equipment
Fulfilment
Software
MARKETING AND ADVERTISING

An International Perspective

INTRODUCTION
ACCESS TO POSTAL SERVICES
MARKET SIZE
By Value
By Volume
Advertising Items
COMPETITOR ANALYSIS
Postal Networks
World Mail Awards

PEST Analysis

POLITICAL
Government Details Plans of Royal Mail Privatisation
Government Continues to Back Post Office Modernisation
ECONOMIC
Price Controls and VAT Exemption Lifted on Royal Mail's Bulk Mail Service
SOCIAL
Further Royal Mail Staff Strikes Rumoured as TNT Enters End-to-End Market
TECHNOLOGICAL
Royal Mail Introduces New Technology as Part of Modernisation Programme
UK Mail's imail Service Continues to Perform
Popularity of E-Commerce to Drive Alternative Parcel Deliveries

Industry Dynamics

VIRTUAL ROUNDTABLE
Interviewees
Questions and Answers

Competitor Analysis

INTRODUCTION

CITY LINK LTD
Corporate Strategy
Advertising
Distribution
Profitability
Current and Future Developments

CITIPOST LTD
Corporate Strategy
Advertising
Distribution
Profitability
Current and Future Developments

DHL EXPRESS (UK) LTD
Corporate Strategy
Advertising
Distribution
Profitability
Current and Future Developments

DX Group
Corporate Strategy
Advertising
Distribution
Profitability
Current and Future Developments

FEDEX UK LTD
Corporate Strategy
Advertising
Distribution
Profitability
Current and Future Developments

HERMES PARCELNET LTD
Corporate Strategy
Advertising
Distribution
Profitability
Current and Future Developments

GEOPOST UK LTD
Corporate Strategy
Advertising
Distribution
Profitability
Current and Future Developments

HOME DELIVERY NETWORK LTD (TRADING AS YODEL)
Corporate Strategy
Advertising
Distribution
Profitability
Current and Future Developments

ROYAL MAIL GROUP LTD
Corporate Strategy
Advertising
Distribution
Profitability
Current and Future Developments

TNT UK LTD
Corporate Strategy
Advertising
Distribution
Profitability
Current and Future Developments

UPS LTD
Corporate Strategy
Advertising
Distribution
Profitability
Current and Future Developments

UK MAIL GROUP PLC
Corporate Strategy
Advertising
Distribution
Profitability
Current and Future Developments

The Future

INTRODUCTION
FORECASTS TO
MARKET GROWTH
FUTURE TRENDS
E-Commerce to Drive Parcel Deliveries
Universal Service at Risk?

Further Sources

Associations
Publications
General Sources
Other Sources
Key Note Sources
Key Note Ltd

Understanding Consumer Survey Data

Number, Profile, Penetration
Social Grade
Standard Region

Key Note Research

The Key Note Range of Reports

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