Table of Contents
This report focuses on the UK consumer debt purchase and debt collection markets. Debt collection involves the collection of debts on behalf of the original debtor as an outsourced business process while debt purchase involves buying the actual debts and the right to collect them.
Our research identifies that there is considerable overlap between the provision of both services. Many of the larger debt collection agencies have purchased portfolios of debt in recent years while several debt purchasers have carried out debt collection on a contingent basis, in particular during the period from 2008-10 when the amount of debt available to purchase fell significantly.
The report quantifies the sizes of each market and their respective historical growth rates while reviewing key factors behind these figures and exploring drivers of growth and profitability.
We also report on and analyse the drivers of growth – in particular relevant economic indicators such as total consumer debt, unemployment levels, debt write-off rates, recovery rates, commission levels, debt price levels – and more specific factors including levels of personal insolvencies, the attitudes of consumer creditors to the concept of debt sale and the discount to face value typically paid for debt.
Leading debt purchasers and collections agencies are profiled and their performance is compared
It is intended for debt purchasers themselves as well as investors, banks, analysts, consultants, regulators and other parties with interests in the sector.
What are the sources and methodology?
This report is based on:
– Interviews with senior-level contacts in the market
– Company information including annual reports, websites and press releases
– Economic and financial data from Bank of England and government sources
This information has been reviewed and analysed to produce our findings. These are presented clearly and concisely with extensive use of charts and tables to illuminate points and support conclusions
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