Growing complexity in networking facilities has made Managed Services a lucrative option for businesses and enterprises worldwide. With its main focus on business demands, managed services vendors thrive on customer needs. Increased customer expectations have lead to expansion in scope of capabilities and services that a managed service provider (MSP) can offer. Increased competition in this domain has also paved way for new innovations and complex business support models and aggressive pricing structures.

The high growth segments in this market include managed infrastructure and managed mobility. Managed data center has the highest market share as of 2013 and will have a steady growth over the five year period from 2013 to 2018. The services which would gain significant market traction in the coming years under managed data center include managed colocation and managed hosting. In managed infrastructure the major service segment is the managed print services (MPS) segment. Due to increased usage of BYOD frameworks globally, managed mobility services is expected to be the most sought-after service in the managed services market. The major market segments in managed mobility that will witness significant growth in next five years include managed mobile VAS services.

Other top high growth segments that also have significant market share in the global market include managed network and managed security. The industries which will significantly contribute in adoption of managed services include High Tech and Telecommunications, Banking, Financial services and Insurance (BFSI) and the public sector. While services market in BFSI and public sectors are expected to maintain the high growth rate over the next five years, high tech and telecommunications are expected to witness a steady growth during this period.

Managed services market report will be helpful for the players in the market as well as stakeholders to know the market, its segmentation, competitors and upcoming technology trends. Tier 1 companies such as ZTE, Huawei, Alcatel-Lucent, Nokia, IBM, Erricson and others can use the report to comprehend the details about how the market is shaping up and which all industry verticals and technology sub-segments are competitive to venture into in near future. It will also enable them to gain a competitive edge over other players by enabling them to understand the key strategies of their competitors. Newly emerging players and fresh entrants can avail the report to identify newer adoption ways for their services with innovative ways to maintain their foothold and surge ahead in the fiercely competitive market.

Managed services market report covers all the major segments and their sub-segments, where the technology is being used. The market report also further explores the various industry vertical adoption rates for the managed service market.

The market is broadly segmented by type of its services: Managed Data Center, Managed Network, Managed Mobility, Managed Infrastructure, Managed Communications, Managed Information, Managed Security and other services, By type of service consumers: Small Office Home Office (SOHO), Small and Medium Businesses (SMB), Large Enterprises; By type of verticals: Public Sector and Government, Banking, Financial Services and Insurance(BFSI), Education, Retail, Contact centers and services industries, High Tech and Telecommunications, Healthcare and pharmaceuticals, Travel and Logistics, Manufacturing, Energy and Utilities and others; By regions: North America (NA), Asia pacific (APAC), Europe, Latin America (LA), Middle East and Africa (MEA).
Managed services are skilled outsourcing functions that transfer in-house functionalities to be managed by third party managed service provider (MSP). The market is witnessing accelerated growth in recent years due to the advancements in cloud computing, big data and mobility services. Such outsourced services enable organizations to bring in competences that they lack or to replace functions or processes that incurred huge recurring costs. The services reduce the recurring in-house IT costs by 30-40% and bring about 50-60% increase in efficiency.

The domain is broadly classified into Application Service Providers (ASP) and Managed Service Providers (MSP). The Application Service providers are vendors of advanced telecommunication equipments and providers of value added managed services. The services providers are partners to ASP and comprise of Independent Software Vendors (ISV), Telcos, VAR and System Integrators. The MSP take the main responsibility of providing the services functionalities, such as support, billing and other business processes to customers. While most industry MSP offer vendor specific services, there is an increasing demand for expertise in vendor-neutral services. Most top vendors in this domain offer a vendor neutral services as well as cater to customer’s specific vendor requirements. The services offerings usually support a multi-vendor and multi-technology environment. Services involve operational level agreement (OLA) between the ASP and MSP, wherein both parties agree upon the service levels, quality, duration, revenue sharing and other business rules and regulations. Service level agreement exists between the customer and the service providers, wherein the service parameters are based on Key Performance Indicators (KPIs) for a preset price. In due course of time, certain aspects in the agreements are also varied to best match the requirements of the customer. This includes the provision at an hour to hour basis. Managed services ensure revival of the customer from all the routine IT work that was handled earlier, post MSP taking over the customer’s infrastructure, network or both, with the total ownership rights still remaining with the end-user. The market is witnessing an increasing keen interest in managed mobility and information services.

Managed services market report covers the adoption trends in the market segments and other sub-segments. The market research covers in-depth 8 segments and over 32 sub-segments of the global market. This research provides insights into the current revenue realization and future revenue opportunities in the market from 2013 through 2018. The market report is aimed to provide the reader with an understanding of market drivers, current and upcoming players, competitive landscape, restraints and future market opportunities.

Table Of Contents

1 INTRODUCTION 28

1.1 RESEARCH OVERVIEW 28
1.1.1 PURPOSE AND SCOPE 28
1.1.2 REPORT DESCRIPTION 28
1.1.3 KEY TAKE-AWAYS 28
1.2 RESEARCH METHODOLOGY 29
1.2.1 SECONDARY AND PRIMARY RESEARCH 29
1.2.2 DATA TRIANGULATION AND FORECASTING 30
1.2.3 FORECAST ASSUMPTIONS 30
1.3 MARKET OVERVIEW 30
1.3.1 MARKETS COVERED 30
1.3.2 SEGMENT DEFINITIONS 34
1.3.3 INDUSTRY TRENDS 35

2 EXECUTIVE SUMMARY 36

2.1 ABSTRACT 36
2.2 OVERALL MARKET SIZE 37

3 MARKET ECOSYSTEM AND DYNAMICS 39

3.1 MARKET ECOSYSTEM 39
3.1.1 MAPPING TRENDS 39
3.1.2 MARKET PLAYERS AND ROLES 40
3.2 MARKET DYNAMICS 42
3.2.1 DRIVERS 42
3.2.1.1 Reduction in Operational Costs 42
3.2.1.2 Improved focus on core business 43
3.2.1.3 Procure or Enhance Workforce Skills 43
3.2.1.4 Flexibility to Match Custom Requirements 43
3.2.1.5 Benefits surpass Financial Advantages 43
3.2.1.6 Leverage on Technical Competence of MSP 44
3.2.2 RESTRAINTS AND CHALLENGES 44
3.2.2.1 Doubts in Efficacy of Managed Services Model 44
3.2.2.2 Concerns over Privacy and Security 45
3.2.2.3 Recurring Expenditures 45
3.2.2.4 Need for Dedicated Skilled Manpower to sustain Services 45
3.2.3 OPPORTUNITIES 46
3.2.3.1 New Business Propositions 46
3.2.3.2 Greater Networking Opportunities 46
3.2.4 TIME-IMPACT ANALYSIS OF MARKET DYNAMICS 47

4 MANAGED SERVICES: MARKET SIZE AND FORECAST BY TYPE OF TECHNOLOGY SEGMENTS 48

4.1 OVERVIEW AND INTRODUCTION 48
4.2 MARKET SIZE AND FORECAST 48

5 MANAGED SERVICES: MANAGED DATA CENTER 57

5.1 OVERVIEW AND INTRODUCTION 57
5.2 MARKET SIZE AND FORECAST 59
5.2.1 MANAGED HOSTING 67
5.2.2 MANAGED COLOCATION 69
5.2.3 MANAGED STORAGE 72

6 MANAGED SERVICES: MANAGED NETWORK 76

6.1 OVERVIEW AND INTRODUCTION 76
6.2 MARKET SIZE AND FORECAST 78
6.2.1 MANAGED NETWORK MONITORING AND MAINTENANCE (REMOTE MONITORING) 85
6.2.2 MANAGED MPLS VPN 89
6.2.3 MANAGED ETHERNET ACCESS (OVER LAN, WAN, MAN, VLAN, GATEWAYS) 91
6.2.4 MANAGED WLAN/WWAN 94
6.2.5 MANAGED ROUTER AND SWITCH 97
6.2.6 OTHERS 100

7 MANAGED SERVICES: MANAGED MOBILITY 104

7.1 OVERVIEW AND INTRODUCTION 104
7.2 MARKET SIZE AND FORECAST 106
7.2.1 MANAGED MOBILE VAS 114
7.2.2 MANAGED MOBILE SECURITY 116
7.2.3 MANAGED TABLETS, SMARTPHONES AND MOBILES 119
7.2.4 OTHERS 122

8 MANAGED SERVICES: MANAGED INFRASTRUCTURE 126

8.1 OVERVIEW AND INTRODUCTION 126
8.2 MARKET SIZE AND FORECAST 128
8.2.1 MANAGED PRINT SERVICES (MPS) 136
8.2.2 MANAGED DESKTOP 138
8.2.3 MANAGED BACKUP AND RECOVERY
(IT MAINTENANCE) 141
8.2.4 MANAGED SERVERS 144
8.2.5 MANAGED INVENTORY 147
8.2.6 OTHERS 150

9 MANAGED SERVICES: MANAGED COMMUNICATIONS 154

9.1 OVERVIEW AND INTRODUCTION 154
9.2 MARKET SIZE AND FORECAST 156
9.2.1 MANAGED UNIFIED COMMUNICATIONS 163
9.2.2 MANAGED EMAIL COMMUNICATIONS 166
9.2.3 MANAGED VOIP COMMUNICATIONS 169

10 MANAGED SERVICES: MANAGED INFORMATION 172

10.1 OVERVIEW AND INTRODUCTION 172
10.2 MARKET SIZE AND FORECAST 174
10.2.1 MANAGED BUSINESS PROCESS 183
10.2.2 MANAGED OSS/BSS 186
10.2.3 MANAGED DATABASE 189
10.2.4 OTHERS 192

11 MANAGED SERVICES: MANAGED SECURITY 195

11.1 OVERVIEW AND INTRODUCTION 195
11.2 MARKET SIZE AND FORECAST 197
11.2.1 MANAGED INFRASTRUCTURE CONTENT SECURITY (ANTIVIRUS, SOFTWARE PATCHES, AND OTHERS) 206
11.2.2 MANAGED INTERNET SECURITY 209
11.2.3 MANAGED VIDEO SURVEILLANCE/MANAGED WI-FI SECURITY 212
11.2.4 MANAGED FIREWALL AND MANAGED VPN SECURITY 215
11.2.5 MANAGED IDS/IPS 217
11.2.6 OTHERS 221

12 MANAGED SERVICES: OTHER MANAGED SERVICES 224

12.1 OVERVIEW AND INTRODUCTION 224
12.2 MARKET SIZE AND FORECAST 224

13 MANAGED SERVICES: MARKET SIZE AND FORECAST BY END USERS 234

13.1 MARKET ANALYSIS BY VERTICALS 234
13.1.1 OVERVIEW AND INTRODUCTION 234
13.1.2 MARKET SIZE AND FORECAST 234
13.2 MARKET ANALYSIS BY TYPE OF SERVICE CUSTOMERS 238
13.2.1 OVERVIEW AND INTRODUCTION 238
13.2.2 MARKETSIZE AND FORECAST 238

14 MANAGED SERVICES: MARKET SIZE AND FORECAST BY REGIONS 241

14.1 OVERVIEW AND INTRODUCTION 242
14.1.1 PARFAIT CHARTS 242
14.2 NORTH AMERICA (NA) 244
14.2.1 OVERVIEW 244
14.2.2 MARKET SIZE AND FORECAST 245
14.3 EUROPE 246
14.3.1 OVERVIEW 246
14.3.2 MARKET SIZE AND FORECAST 247
14.4 ASIA-PACIFIC (APAC) 248
14.4.1 OVERVIEW 248
14.4.2 MARKET SIZE AND FORECAST 249
14.5 LATIN AMERICA (LA) 250
14.5.1 OVERVIEW 250
14.5.2 MARKET SIZE AND FORECAST 251
14.6 MIDDLE EAST AND AFRICA (MEA) 252
14.6.1 OVERVIEW 252
14.6.2 MARKET SIZE AND FORECAST 253

15 COMPETITIVE LANDSCAPE 255

15.1 COMPETITIVE MAPPING 255
15.2 VENTURE CAPITAL (VC) FUNDING ANALYSIS 256
15.3 MERGERS AND ACQUISITIONS (MandA) 256
15.4 JOINT VENTURE AND COLLABORATION 261

16 COMPANY PROFILES 263 (MarketsandMarkets View, Overview, Products and Services, Financials, SWOT Analysis and Strategy and Analyst Insights)*

16.1 ALCATEL-LUCENT 263
16.2 ATandT 268
16.3 CISCO 272
16.4 DELL 277
16.5 EMC 282
16.6 ERICSSON 287
16.7 FUJITSU 292
16.8 HEWLETT-PACKARD (HP) 297
16.9 IBM 302
16.10 LOCKHEED MARTIN 307
16.11 MICROSOFT 312
16.12 NOKIA 317
16.13 RACKSPACE 322
16.14 VERIZON COMMUNICATIONS 327
16.15 ZTE 331
*Details on MarketsandMarkets View, Overview, Products and Services, Financials, SWOT Analysis and Strategy and Analyst Insights might not be captured in case of unlisted companies.
16.16 OTHER KEY INNOVATORS 336
16.16.1 3T SYSTEMS 336
16.16.2 VALLEY NETWORK SOLUTIONS (VNS) 336
16.16.3 GLOWPOINT, INC. 336
16.16.4 AIOS SOLUTIONS 337
16.16.5 ARICENT 337
16.16.6 SIFY TECHNOLOGIES LIMITED 338
16.16.7 ACROPOLIS TECHNOLOGY GROUP 338
16.16.8 CYBERA 339
16.16.9 CLEARPOINTE 339
16.16.10 SYNIVERSE TECHNOLOGIES 339
16.16.11 IMIMOBILE 340

LIST OF TABLES

TABLE 1 MANAGED SERVICES, MARKET SIZE, 2013 - 2018 ($BILLION),
MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 37
TABLE 2 MANAGED SERVICES, MARKET SIZE, BY TYPE OF TECHNOLOGY SEGMENTS, 2013 - 2018 ($MILLION) 48
TABLE 3 MANAGED SERVICES, MARKET GROWTH, BY TYPE OF TECHNOLOGY SEGMENTS, 2014 - 2018 (Y-O-Y %) 50
TABLE 4 MANAGED SERVICES, MARKET SIZE, BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($BILLION) 51
TABLE 5 MANAGED SERVICES, MARKET GROWTH, BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 52
TABLE 6 MANAGED SERVICES, MARKET SIZE, BY VERTICALS,
2013 - 2018 ($BILLION) 53
TABLE 7 MANAGED SERVICES, MARKET GROWTH, BY VERTICALS,
2014 - 2018 (Y-O-Y %) 55
TABLE 8 MANAGED SERVICES: MANAGED DATA CENTER, MARKET SIZE,
2013 - 2018 ($BILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 57
TABLE 9 MANAGED SERVICES: MANAGED DATA CENTER, MARKET SIZE,
BY SUB-SEGMENTS, 2013 - 2018 ($BILLION) 59
TABLE 10 MANAGED SERVICES: MANAGED DATA CENTER, MARKET GROWTH,
BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 60
TABLE 11 MANAGED SERVICES: MANAGED DATA CENTER, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($BILLION) 62
TABLE 12 MANAGED SERVICES: MANAGED DATA CENTER, MARKET GROWTH,
BY REGIONS, 2014 - 2018 (Y-O-Y %) 63
TABLE 13 MANAGED SERVICES: MANAGED DATA CENTER, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($BILLION) 65
TABLE 14 MANAGED SERVICES: MANAGED DATA CENTER, MARKET GROWTH,
BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 66
TABLE 15 MANAGED DATA CENTER: MANAGED HOSTING, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 67
TABLE 16 MANAGED DATA CENTER: MANAGED HOSTING, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 68
TABLE 17 MANAGED DATA CENTER: MANAGED COLOCATION, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 70
TABLE 18 MANAGED DATA CENTER: MANAGED COLOCATION, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 71
TABLE 19 MANAGED DATA CENTER: MANAGED STORAGE, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 73
TABLE 20 MANAGED DATA CENTER: MANAGED STORAGE, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 74
TABLE 21 MANAGED SERVICES: MANAGED NETWORK, MARKET SIZE,
2013 - 2018 ($BILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 76
TABLE 22 MANAGED SERVICES: MANAGED NETWORK, MARKET SIZE,
BY SUB-SEGMENTS, 2013 - 2018 ($MILLION) 78
TABLE 23 MANAGED SERVICES: MANAGED NETWORK, MARKET GROWTH,
BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 80
TABLE 24 MANAGED SERVICES: MANAGED NETWORK, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($BILLION) 81
TABLE 25 MANAGED SERVICES: MANAGED NETWORK, MARKET GROWTH,
BY REGIONS, 2014 - 2018 (Y-O-Y %) 83
TABLE 26 MANAGED SERVICES: MANAGED NETWORK, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($MILLION) 84
TABLE 27 MANAGED SERVICES: MANAGED NETWORK, MARKET GROWTH,
BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 85
TABLE 28 MANAGED NETWORK: MANAGED NETWORK MONITORING AND MAINTENANCE (REMOTE MONITORING), MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 86
TABLE 29 MANAGED NETWORK: MANAGED NETWORK MONITORING AND MAINTENANCE (REMOTE MONITORING), MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 87
TABLE 30 MANAGED NETWORK: MANAGED MPLS VPN, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 89
TABLE 31 MANAGED NETWORK: MANAGED MPLS VPN, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 90
TABLE 32 MANAGED NETWORK: MANAGED ETHERNET ACCESS, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 92
TABLE 33 MANAGED NETWORK: MANAGED ETHERNET ACCESS,
MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 93
TABLE 34 MANAGED NETWORK: MANAGED WLAN/WWAN, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 95
TABLE 35 MANAGED NETWORK: MANAGED WLAN/WWAN, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 96
TABLE 36 MANAGED NETWORK: MANAGED ROUTER AND SWITCH, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 98
TABLE 37 MANAGED NETWORK: MANAGED ROUTER AND SWITCH,
MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 99
TABLE 38 MANAGED NETWORK: OTHER MANAGED NETWORK SERVICES,
MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 101
TABLE 39 MANAGED NETWORK: OTHER MANAGED NETWORK SERVICES,
MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 102
TABLE 40 MANAGED SERVICES: MANAGED MOBILITY, MARKET SIZE,
2013 - 2018 ($BILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 104
TABLE 41 MANAGED SERVICES: MANAGED MOBILITY, MARKET SIZE,
BY SUB-SEGMENTS, 2013 - 2018 ($MILLION) 106
TABLE 42 MANAGED SERVICES: MANAGED MOBILITY, MARKET GROWTH,
BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 108
TABLE 43 MANAGED SERVICES: MANAGED MOBILITY, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($MILLION) 109
TABLE 44 MANAGED SERVICES: MANAGED MOBILITY, MARKET GROWTH,
BY REGIONS, 2014 - 2018 (Y-O-Y %) 111
TABLE 45 MANAGED SERVICES: MANAGED MOBILITY, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($MILLION) 112
TABLE 46 MANAGED SERVICES: MANAGED MOBILITY, MARKET GROWTH,
BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 113
TABLE 47 MANAGED MOBILITY: MANAGED MOBILE VAS, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 114
TABLE 48 MANAGED MOBILITY: MANAGED MOBILE VAS, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 115
TABLE 49 MANAGED MOBILITY: MANAGED MOBILE SECURITY, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 117
TABLE 50 MANAGED MOBILITY: MANAGED MOBILE SECURITY, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 118
TABLE 51 MANAGED MOBILITY: MANAGED TABLETS, SMARTPHONES AND MOBILES, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 120
TABLE 52 MANAGED MOBILITY: MANAGED TABLETS, SMARTPHONES AND MOBILES, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 121
TABLE 53 MANAGED MOBILITY: OTHER MANAGED MOBILITY SOLUTIONS, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 123
TABLE 54 MANAGED MOBILITY: OTHER MANAGED MOBILITY SOLUTIONS, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 124
TABLE 55 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET SIZE, 2013 - 2018 ($BILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 126
TABLE 56 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET SIZE,
BY SUB-SEGMENTS, 2013 - 2018 ($MILLION) 128
TABLE 57 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET GROWTH, BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 130
TABLE 58 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($BILLION) 131
TABLE 59 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET GROWTH, BY REGIONS, 2014 - 2018 (Y-O-Y %) 133
TABLE 60 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($BILLION) 134
TABLE 61 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET GROWTH, BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 135
TABLE 62 MANAGED INFRASTRUCTURE: MANAGED PRINT SERVICES (MPS), MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 136
TABLE 63 MANAGED INFRASTRUCTURE: MANAGED PRINT SERVICES (MPS), MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 137
TABLE 64 MANAGED INFRASTRUCTURE: MANAGED DESKTOP, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 139
TABLE 65 MANAGED INFRASTRUCTURE: MANAGED DESKTOP, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 140
TABLE 66 MANAGED INFRASTRUCTURE: MANAGED BACKUP AND
RECOVERY (IT MAINTENANCE), MARKET SIZE, BY VERTICALS,
2013 - 2018 ($MILLION) 142
TABLE 67 MANAGED INFRASTRUCTURE: MANAGED BACKUP AND
RECOVERY (IT MAINTENANCE), MARKET GROWTH, BY VERTICALS,
2014 - 2018 (Y-O-Y %) 143
TABLE 68 MANAGED INFRASTRUCTURE: MANAGED SERVERS, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 145
TABLE 69 MANAGED INFRASTRUCTURE: MANAGED SERVERS, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 146
TABLE 70 MANAGED INFRASTRUCTURE: MANAGED INVENTORY, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 148
TABLE 71 MANAGED INFRASTRUCTURE: MANAGED INVENTORY, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 149
TABLE 72 MANAGED INFRASTRUCTURE: OTHER MANAGED INFRASTRUCTURE, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 151
TABLE 73 MANAGED INFRASTRUCTURE: OTHER MANAGED INFRASTRUCTURE, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 152
TABLE 74 MANAGED SERVICES: MANAGED COMMUNICATIONS, MARKET SIZE, 2013 - 2018 ($BILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 154
TABLE 75 MANAGED SERVICES: MANAGED COMMUNICATIONS, MARKET SIZE,
BY SUB-SEGMENTS, 2013 - 2018 ($BILLION) 156
TABLE 76 MANAGED SERVICES: MANAGED COMMUNICATIONS,
MARKET GROWTH, BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 157
TABLE 77 MANAGED SERVICES: MANAGED COMMUNICATIONS, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($MILLION) 158
TABLE 78 MANAGED SERVICES: MANAGED COMMUNICATIONS,
MARKET GROWTH, BY REGIONS, 2014 - 2018 (Y-O-Y %) 160
TABLE 79 MANAGED SERVICES: MANAGED COMMUNICATIONS, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($BILLION) 161
TABLE 80 MANAGED SERVICES: MANAGED COMMUNICATIONS, MARKET GROWTH, BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 162
TABLE 81 MANAGED COMMUNICATIONS: MANAGED UNIFIED COMMUNICATIONS, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 163
TABLE 82 MANAGED COMMUNICATIONS: MANAGED UNIFIED COMMUNICATIONS, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 164
TABLE 83 MANAGED COMMUNICATIONS: MANAGED EMAIL COMMUNICATIONS, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 166
TABLE 84 MANAGED COMMUNICATIONS: MANAGED EMAIL COMMUNICATIONS, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 167
TABLE 85 MANAGED COMMUNICATIONS: MANAGED VOIP COMMUNICATIONS, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 169
TABLE 86 MANAGED COMMUNICATIONS: MANAGED VOIP COMMUNICATIONS, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 170
TABLE 87 MANAGED SERVICES: MANAGED INFORMATION, MARKET SIZE,
2013 - 2018 ($BILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 172
TABLE 88 MANAGED SERVICES: MANAGED INFORMATION, MARKET SIZE,
BY SUB-SEGMENTS, 2013 - 2018 ($BILLION) 174
TABLE 89 MANAGED SERVICES: MANAGED INFORMATION, MARKET GROWTH,
BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 176
TABLE 90 MANAGED SERVICES: MANAGED INFORMATION, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($MILLION) 177
TABLE 91 MANAGED SERVICES: MANAGED INFORMATION, MARKET GROWTH,
BY REGIONS, 2014 - 2018 (Y-O-Y %) 179
TABLE 92 MANAGED SERVICES: MANAGED INFORMATION, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($MILLION) 180
TABLE 93 MANAGED SERVICES: MANAGED INFORMATION, MARKET GROWTH,
BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 182
TABLE 94 MANAGED INFORMATION: MANAGED BUSINESS PROCESS, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 183
TABLE 95 MANAGED INFORMATION: MANAGED BUSINESS PROCESS, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 184
TABLE 96 MANAGED INFORMATION: MANAGED OSS/BSS, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 186
TABLE 97 MANAGED INFORMATION: MANAGED OSS/BSS, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 187
TABLE 98 MANAGED INFORMATION: MANAGED DATABASES, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 189
TABLE 99 MANAGED INFORMATION: MANAGED DATABASES, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 190
TABLE 100 MANAGED INFORMATION: OTHER MANAGED INFORMATION,
MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 192
TABLE 101 MANAGED INFORMATION: OTHER MANAGED INFORMATION,
MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 193
TABLE 102 MANAGED SERVICES: MANAGED SECURITY, MARKET SIZE,
2013 - 2018 ($BILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 195
TABLE 103 MANAGED SERVICES: MANAGED SECURITY, MARKET SIZE,
BY SUB-SEGMENTS, 2013 - 2018 ($MILLION) 197
TABLE 104 MANAGED SERVICES: MANAGED SECURITY, MARKET GROWTH,
BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 199
TABLE 105 MANAGED SERVICES: MANAGED SECURITY, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($MILLION) 201
TABLE 106 MANAGED SERVICES: MANAGED SECURITY, MARKET GROWTH,
BY REGIONS, 2014 - 2018 (Y-O-Y %) 202
TABLE 107 MANAGED SERVICES: MANAGED SECURITY, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($MILLION) 204
TABLE 108 MANAGED SERVICES: MANAGED SECURITY, MARKET GROWTH,
BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 205
TABLE 109 MANAGED SECURITY: MANAGED INFRASTRUCTURE CONTENT SECURITY, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 206
TABLE 110 MANAGED SECURITY: MANAGED INFRASTRUCTURE CONTENT SECURITY, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 207
TABLE 111 MANAGED SECURITY: MANAGED INTERNET SECURITY, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 209
TABLE 112 MANAGED SECURITY: MANAGED INTERNET SECURITY,
MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 210
TABLE 113 MANAGED SECURITY: MANAGED VIDEO SURVEILLANCE/MANAGED
WI-FI SECURITY, MARKET SIZE, BY VERTICALS,
2013 - 2018 ($MILLION) 212
TABLE 114 MANAGED SECURITY: MANAGED VIDEO SURVEILLANCE/MANAGED
WI-FI SECURITY, MARKET GROWTH, BY VERTICALS,
2014 - 2018 (Y-O-Y %) 213
TABLE 115 MANAGED SECURITY: MANAGED FIREWALL AND MANAGED VPN SECURITY, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 215
TABLE 116 MANAGED SECURITY: MANAGED FIREWALL AND MANAGED VPN SECURITY, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 216
TABLE 117 MANAGED SECURITY: MANAGED IDS/IPS, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 218
TABLE 118 MANAGED SECURITY: MANAGED IDS/IPS, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 219
TABLE 119 MANAGED SECURITY: OTHER MANAGED SECURITY, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 221
TABLE 120 MANAGED SECURITY: OTHER MANAGED SECURITY, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 222
TABLE 121 MANAGED SERVICES: OTHER MANAGED SERVICES, MARKET SIZE, 2013 - 2018 ($MILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 224
TABLE 122 MANAGED SERVICES: OTHER MANAGED SERVICES, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($MILLION) 226
TABLE 123 MANAGED SERVICES: OTHER MANAGED SERVICES, MARKET GROWTH, BY REGIONS, 2014 - 2018 (Y-O-Y %) 227
TABLE 124 MANAGED SERVICES: OTHER MANAGED SERVICES, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($MILLION) 229
TABLE 125 MANAGED SERVICES: OTHER MANAGED SERVICES, MARKET GROWTH, BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 230
TABLE 126 MANAGED SERVICES: OTHER MANAGED SERVICES, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 231
TABLE 127 MANAGED SERVICES: OTHER MANAGED SERVICES, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 232
TABLE 128 MANAGED SERVICES, MARKET SIZE, BY VERTICALS,
2013 - 2018 ($BILLION) 234
TABLE 129 MANAGED SERVICES, MARKET GROWTH, BY VERTICALS,
2014 - 2018 (Y-O-Y %) 236
TABLE 130 MANAGED SERVICES, MARKET SIZE, BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($BILLION) 238
TABLE 131 MANAGED SERVICES, MARKET SIZE, BY REGIONS,
2013 - 2018 ($BILLION) 243
TABLE 132 MANAGED SERVICES, MARKET GROWTH, BY REGIONS,
2014 - 2018 (Y-O-Y %) 244
TABLE 133 MANAGED SERVICES: NORTH AMERICA, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($BILLION) 245
TABLE 134 MANAGED SERVICES: NORTH AMERICA, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 246
TABLE 135 MANAGED SERVICES: EUROPE, MARKET SIZE, BY VERTICALS,
2013 - 2018 ($BILLION) 247
TABLE 136 MANAGED SERVICES: EUROPE, MARKET GROWTH, BY VERTICALS,
2014 - 2018 (Y-O-Y %) 248
TABLE 137 MANAGED SERVICES: ASIA-PACIFIC, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($BILLION) 249
TABLE 138 MANAGED SERVICES: ASIA-PACIFIC, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 250
TABLE 139 MANAGED SERVICES: LATIN AMERICA, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($BILLION) 251
TABLE 140 MANAGED SERVICES: LATIN AMERICA, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 252
TABLE 141 MANAGED SERVICES: MIDDLE EAST AND AFRICA, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($BILLION) 253
TABLE 142 MANAGED SERVICES: MIDDLE EAST AND AFRICA, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 254
TABLE 143 ALCATEL-LUCENT: REVENUE, 2011 - 2012 ($MILLION) 264
TABLE 144 ALCATEL-LUCENT: REVENUE, BY BUSINESS SEGMENTS,
2011 - 2012 ($MILLION) 265
TABLE 145 ALCATEL-LUCENT: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 265
TABLE 146 ATandT: REVENUE, 2013-2018 ($MILLION) 269
TABLE 147 ATandT: REVENUE, BY BUSINESS SEGMENTS, 2013-2018 ($MILLION) 269
TABLE 148 CISCO: REVENUE, 2011 - 2012 ($MILLION) 273
TABLE 149 CISCO: REVENUE, BY BUSINESS SEGMENTS, 2011 - 2012 ($MILLION) 274
TABLE 150 CISCO: REVENUE, BY REGIONS, 2010 - 2011 ($MILLION) 274
TABLE 151 DELL: REVENUE, 2011 - 2012 ($MILLION) 278
TABLE 152 DELL: REVENUE, BY BUSINESS SEGMENTS, 2011 - 2012 ($MILLION) 279
TABLE 153 DELL: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 279
TABLE 154 EMC: REVENUE, 2010 - 2011 ($MILLION) 283
TABLE 155 EMC: REVENUE, BY BUSINESS SEGMENTS, 2010 - 2011 ($MILLION) 284
TABLE 156 EMC: REVENUE, BY REGIONS, 2010 - 2011 ($MILLION) 284
TABLE 157 ERICSSON: REVENUE, BY BUSINESS SEGMENTS,
2011 - 2012 ($MILLION) 288
TABLE 158 ERICSSON: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 289
TABLE 159 FUJITSU: REVENUE, 2011 - 2012 ($MILLION) 293
TABLE 160 FUJITSU: REVENUE, BY BUSINESS SEGMENTS, 2011 - 2012 ($MILLION) 294
TABLE 161 FUJITSU: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 294
TABLE 162 HP: REVENUE, 2011 - 2012 ($MILLION) 298
TABLE 163 HP: REVENUE, BY BUSINESS SEGMENTS, 2011 - 2012 ($MILLION) 298
TABLE 164 HP: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 299
TABLE 165 IBM: REVENUE, 2011 - 2012 ($MILLION) 303
TABLE 166 IBM: REVENUE, BY BUSINESS SEGMENTS, 2011 - 2012 ($MILLION) 304
TABLE 167 IBM: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 304
TABLE 168 LOCKHEED MARTIN: REVENUE, 2011 - 2012 ($MILLION) 308
TABLE 169 LOCKHEED MARTIN: REVENUE, BY BUSINESS SEGMENTS,
2011 - 2012 ($MILLION) 309
TABLE 170 MICROSOFT: REVENUE, 2011 - 2012 ($MILLION) 313
TABLE 171 MICROSOFT: REVENUE, BY BUSINESS SEGMENTS,
2011 - 2012 ($MILLION) 313
TABLE 172 MICROSOFT: REVENUE BY REGIONS, 2011 - 2012 ($MILLION) 314
TABLE 173 NOKIA: REVENUE, 2011 - 2012 ($MILLION) 318
TABLE 174 NOKIA: REVENUE, BY BUSINESS SEGMENTS, 2011 - 2012 ($MILLION) 319
TABLE 175 NOKIA: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 319
TABLE 176 RACKSPACE: REVENUE, 2011 - 2012 ($MILLION) 323
TABLE 177 RACKSPACE: REVENUE, BY BUSINESS SEGMENTS,
2011 - 2012 ($MILLION) 324
TABLE 178 RACKSPACE: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 324
TABLE 179 VERIZON COMMUNICATIONS: REVENUE, 2010 - 2011 ($MILLION) 328
TABLE 180 VERIZON COMMUNICATIONS: REVENUE, BY BUSINESS SEGMENTS, 2010 - 2011 ($MILLION) 328
TABLE 181 ZTE: REVENUE, 2011 - 2012 ($MILLION) 332
TABLE 182 ZTE: REVENUE, BY BUSINESS SEGMENTS, 2011 - 2012 ($MILLION) 333
TABLE 183 ZTE: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 333

LIST OF FIGURES

FIGURE 1 MANAGED SERVICES: MARKET SEGMENTS 34
FIGURE 2 MANAGED SERVICES, MARKET SIZE, 2013 - 2018 ($BILLION),
MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 38
FIGURE 3 MANAGED SERVICES: VALUE-CHAIN 40
FIGURE 4 MANAGED SERVICES: MARKET ECOSYSTEM 41
FIGURE 5 MANAGED SERVICES: DRIVERS 42
FIGURE 6 MANAGED SERVICES: TIME-IMPACT ANALYSIS OF MARKET DYNAMICS 47
FIGURE 7 MANAGED SERVICES, MARKET SIZE, BY TYPE OF TECHNOLOGY SEGMENTS, 2013 - 2018 ($MILLION) 49
FIGURE 8 MANAGED SERVICES, MARKET GROWTH, BY TYPE OF TECHNOLOGY SEGMENTS, 2014 - 2018 (Y-O-Y %) 51
FIGURE 9 MANAGED SERVICES, MARKET SIZE, BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($BILLION) 52
FIGURE 10 MANAGED SERVICES, MARKET GROWTH, BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 53
FIGURE 11 MANAGED SERVICES, MARKET SIZE, BY VERTICALS,
2013 - 2018 ($BILLION) 54
FIGURE 12 MANAGED SERVICES, MARKET GROWTH, BY VERTICALS,
2014 - 2018 (Y-O-Y %) 56
FIGURE 13 MANAGED SERVICES: MANAGED DATA CENTER, MARKET SIZE,
2013 - 2018 ($BILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 58
FIGURE 14 MANAGED SERVICES: MANAGED DATA CENTER, MARKET SIZE,
BY SUB-SEGMENTS, 2013 - 2018 ($BILLION) 59
FIGURE 15 MANAGED SERVICES: MANAGED DATA CENTER, MARKET GROWTH,
BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 61
FIGURE 16 MANAGED SERVICES: MANAGED DATA CENTER, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($BILLION) 62
FIGURE 17 MANAGED SERVICES: MANAGED DATA CENTER, MARKET GROWTH,
BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 64
FIGURE 18 MANAGED SERVICES: MANAGED DATA CENTER, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($BILLION) 65
FIGURE 19 MANAGED SERVICES: MANAGED DATA CENTER, MARKET GROWTH,
BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 66
FIGURE 20 MANAGED DATA CENTER: MANAGED HOSTING, MARKET GROWTH,
BY VERTICALS, 2013 - 2018 ($MILLION) 69
FIGURE 21 MANAGED DATA CENTER: MANAGED COLOCATION, MARKET GROWTH, BY VERTICALS, 2013 - 2018 (Y-O-Y %) 72
FIGURE 22 MANAGED DATA CENTER: MANAGED STORAGE, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 75
FIGURE 23 MANAGED SERVICES: MANAGED NETWORK, MARKET SIZE,
2013 - 2018 ($BILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 77
FIGURE 24 MANAGED SERVICES: MANAGED NETWORK, MARKET SIZE,
BY SUB-SEGMENTS, 2013 - 2018 ($MILLION) 79
FIGURE 25 MANAGED SERVICES: MANAGED NETWORK, MARKET GROWTH,
BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 80
FIGURE 26 MANAGED SERVICES: MANAGED NETWORK, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($BILLION) 82
FIGURE 27 MANAGED SERVICES: MANAGED NETWORK, MARKET GROWTH,
BY REGIONS, 2014 - 2018 (Y-O-Y %) 83
FIGURE 28 MANAGED SERVICES: MANAGED NETWORK, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($MILLION) 84
FIGURE 29 MANAGED NETWORK: MANAGED NETWORK MONITORING AND MAINTENANCE (REMOTE MONITORING), MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 88
FIGURE 30 MANAGED NETWORK: MANAGED MPLS VPN, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 91
FIGURE 31 MANAGED NETWORK: MANAGED ETHERNET ACCESS, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 94
FIGURE 32 MANAGED NETWORK: MANAGED WLAN/WWAN, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 97
FIGURE 33 MANAGED NETWORK: MANAGED ROUTER AND SWITCH,
MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 100
FIGURE 34 MANAGED NETWORK: OTHER MANAGED NETWORK SERVICES,
MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 103
FIGURE 35 MANAGED SERVICES: MANAGED MOBILITY, MARKET SIZE,
2013 - 2018 ($BILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 105
FIGURE 36 MANAGED SERVICES: MANAGED MOBILITY, MARKET SIZE,
BY SUB-SEGMENTS, 2013 - 2018 ($MILLION) 107
FIGURE 37 MANAGED SERVICES: MANAGED MOBILITY, MARKET GROWTH,
BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 108
FIGURE 38 MANAGED SERVICES: MANAGED MOBILITY, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($MILLION) 110
FIGURE 39 MANAGED SERVICES: MANAGED MOBILITY, MARKET GROWTH,
BY REGIONS, 2014 - 2018 (Y-O-Y %) 111
FIGURE 40 MANAGED SERVICES: MANAGED MOBILITY, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($MILLION) 112
FIGURE 41 MANAGED SERVICES: MANAGED MOBILITY, MARKET GROWTH,
BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 113
FIGURE 42 MANAGED MOBILITY: MANAGED MOBILE VAS, MARKET GROWTH,
BY VERTICALS, 2014 - 2018 (Y-O-Y %) 116
FIGURE 43 MANAGED MOBILITY: MANAGED MOBILE SECURITY, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 119
FIGURE 44 MANAGED MOBILITY: MANAGED TABLETS, SMARTPHONES AND MOBILES, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 122
FIGURE 45 MANAGED MOBILITY: OTHER MANAGED MOBILITY SOLUTIONS, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 125
FIGURE 46 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET SIZE, 2013 - 2018 ($BILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 127
FIGURE 47 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET SIZE,
BY SUB-SEGMENTS, 2013 - 2018 ($MILLION) 129
FIGURE 48 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET GROWTH, BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 130
FIGURE 49 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($BILLION) 132
FIGURE 50 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET GROWTH, BY REGIONS, 2014 - 2018 (Y-O-Y %) 133
FIGURE 51 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($BILLION) 134
FIGURE 52 MANAGED SERVICES: MANAGED INFRASTRUCTURE, MARKET GROWTH, BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 135
FIGURE 53 MANAGED INFRASTRUCTURE: MANAGED PRINT SERVICES (MPS), MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 138
FIGURE 54 MANAGED INFRASTRUCTURE: MANAGED DESKTOP, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 141
FIGURE 55 MANAGED INFRASTRUCTURE: MANAGED BACKUP AND
RECOVERY (IT MAINTENANCE), MARKET GROWTH, BY VERTICALS,
2014 - 2018 (Y-O-Y %) 144
FIGURE 56 MANAGED INFRASTRUCTURE: MANAGED SERVER, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 147
FIGURE 57 MANAGED INFRASTRUCTURE: MANAGED INVENTORY,
MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 150
FIGURE 58 MANAGED INFRASTRUCTURE: OTHER MANAGED INFRASTRUCTURE, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 153
FIGURE 59 MANAGED SERVICES: MANAGED COMMUNICATIONS, MARKET SIZE, 2013 - 2018 ($BILLION), MARKET GROWTH, 2013 - 2018 (Y-O-Y %) 155
FIGURE 60 MANAGED SERVICES: MANAGED COMMUNICATIONS, MARKET SIZE,
BY SUB-SEGMENTS, 2013 - 2018 ($MILLION) 156
FIGURE 61 MANAGED SERVICES: MANAGED COMMUNICATIONS, MARKET GROWTH, BY SUB-SEGMENTS, 2014 - 2018 (Y-O-Y %) 157
FIGURE 62 MANAGED SERVICES: MANAGED COMMUNICATIONS, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($MILLION) 159
FIGURE 63 MANAGED SERVICES: MANAGED COMMUNICATIONS, MARKET GROWTH, BY REGIONS, 2014 - 2018 (Y-O-Y %) 160
FIGURE 64 MANAGED SERVICES: MANAGED COMMUNICATIONS, MARKET SIZE,
BY TYPE OF SERVICE CUSTOMERS, 2013 - 2018 ($BILLION) 161
FIGURE 65 MANAGED SERVICES: MANAGED COMMUNICATIONS, MARKET GROWTH, BY TYPE OF SERVICE CUSTOMERS, 2014 - 2018 (Y-O-Y %) 162
FIGURE 66 MANAGED COMMUNICATIONS: MANAGED UNIFIED COMMUNICATIONS, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 165
FIGURE 67 MANAGED COMMUNICATIONS: MANAGED EMAIL COMMUNICATIONS, MARKET GROWTH, BY VERTICALS, 2014 - 2018 (Y-O-Y %) 168
FIGURE 68 MANAGED COMMUNICATIONS: MANAGED VOIP COMMUNICATIONS, MAR

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