Cloud Billing Market [By Solution (Billing of Cloud Services, Billing Services on Cloud), By Delivery (SaaS, PaaS, IaaS), By Users (SMB, Enterprises)]: Global Advancements, Market Forecasts & Analysis (2013-2018)

Cloud billing refers to billing solutions for digital as well as non-digital services. The flexibility of using cloud services such as Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) anytime and anywhere has created business opportunities across various verticals but at the same time proper monetization of these services is critical so as to avoid revenue leakage and sustain through the intense competition. The billing solutions on the cloud provide organizations with several advantages including increased transparency in the charging and billing processes, virtualized workplaces, flexibility to up-scale with increase in customers, and simplified operations along with accelerated performance.

As businesses realize the impact of billing processes on customer satisfaction and retention, and partner relationships they intent to deliver greater flexibility to customers by deploying cost effective billing processes. While organizations across the verticals look forward to integrate the cloud billing solutions into their mainstream work scenarios, the billing solution providers aim to gain competitive advantage in the emerging market by designing feature rich solutions and better visibility by undertaking innovative marketing strategies such as referral programs and free trials.

MarketsandMarkets believes that the need to increase business agility, along with cost control measures is playing a key role in embodying the cloud billing market. Though the adoption of these solutions is gradual due to concerns of loss of data and third party dependence, these solutions are expected to experience a tremendous growth, owing to the evolution of cloud and growing demand for automation of billing processes as a result of pricing intricacies. The assimilation of cloud billing solutions within the existing organizational framework will further amplify the growth of businesses by embedding best practices for consistency and accuracy of operations.

This research study categorizes the global market for cloud billing to forecast the revenues and analyze the trends for billing of cloud services and billing services on cloud in the following sub-markets:

On the basis of Delivery:

Software as a Service (SaaS)
Platform as a Service (PaaS)
Infrastructure as a Service (IaaS)

On the basis of Deployment Model:

On-Premise
Hosted

On the basis of Billing Modes:

Embedded
Direct to Customer (D2C)

On the basis of Users:

Small and Medium Businesses (SMB)
Enterprises

On the basis of Verticals:

BFSI
Retail
Public Sector and Utilities
Telecom, IT and Media
Healthcare
Transportation and Logistics
Others

On the basis of Services:

Account Management
Revenue Management
Customer Management
Integration
Others

On the basis of Geography:

North America (NA)
Europe
Middle-East Africa (MEA)
Asia-Pacific and Japan (APAC)
Latin America (LA)

Table Of Contents

1 INTRODUCTION 25

1.1 RESEARCH OVERVIEW 25
1.1.1 PURPOSE AND SCOPE 25
1.1.2 REPORT DESCRIPTION 26
1.1.3 KEY TAKE-AWAYS 27
1.2 RESEARCH METHODOLOGY 28
1.2.1 SECONDARY AND PRIMARY RESEARCH 28
1.2.2 DATA TRIANGULATION AND FORECASTING 28
1.2.3 FORECAST ASSUMPTIONS 29
1.3 MARKET OVERVIEW 31
1.3.1 MARKETS COVERED 31
1.3.2 SEGMENT DEFINITIONS 33
1.3.3 INDUSTRY TRENDS 34
1.3.3.1 Subscription-Based Business Models 34
1.3.3.2 Lean and Green Billing Processes 34

2 EXECUTIVE SUMMARY 35

2.1 ABSTRACT 35
2.2 OVERALL MARKET SIZE 36

3 MARKET ECOSYSTEM AND DYNAMICS 39

3.1 MARKET ECOSYSTEM 39
3.1.1 MAPPING TRENDS 40
3.1.1.1 Cloud Evolution 40
3.1.1.2 Billing Process Intricacy 40
3.1.2 MARKET PLAYERS AND ROLES 41
3.2 MARKET DYNAMICS 42
3.2.1 DRIVERS 43
3.2.1.1 Service Oriented Culture and Consumer Oriented Services 43
3.2.1.2 Cloud Billing Delivers Lower Capex and Opex 43
3.2.1.3 Convenience in Billing 43
3.2.2 RESTRAINTS AND CHALLENGES 44
3.2.2.1 Loss of Control of Data 44
3.2.2.2 Existing on-Premise Billing Solutions 44
3.2.3 OPPORTUNITIES 44
3.2.3.1 Web-Based Customer Self-Care Portal 44
3.2.4 TIME IMPACT ANALYSIS OF DYNAMICS 44
3.3 PRIMER MARKETS 46
3.3.1 OVERVIEW 46
3.3.2 TELCO 46
3.3.2.1 Overview 46
3.3.2.2 Convergent Billing 46
3.3.2.3 Spend on Billing - Forecast and Analysis 47
3.3.3 UTILITY 48
3.3.3.1 Overview 48
3.3.3.2 Billing Challenges 48
3.3.3.3 Cloud Adoption 49

4 CLOUD BILLING: MARKET SIZE AND FORECAST FOR BILLING OF CLOUD SERVICES 50

4.1 BY DELIVERY 50
4.1.1 OVERVIEW AND INTRODUCTION 50
4.1.2 SOFTWARE AS A SERVICE (SAAS) 52
4.1.2.1 Overview 52
4.1.2.2 Market Size and Forecast by Deployment Models 52
4.1.2.3 Market Size and Forecast by Regions 54
4.1.3 PLATFORM AS A SERVICE (PAAS) 57
4.1.3.1 Overview 57
4.1.3.2 Market Size and Forecast by Deployment Models 57
4.1.3.3 Market Size and Forecast by Regions 58
4.1.4 INFRASTRUCTURE AS A SERVICE (IAAS) 61
4.1.4.1 Overview 61
4.1.4.2 Market Size and Forecast by Deployment Models 61
4.1.4.3 Market Size and Forecast by Regions 63
4.2 BY DEPLOYMENT MODELS 65
4.2.1 OVERVIEW AND INTRODUCTION 65
4.2.2 ON-PREMISE 67
4.2.2.1 Overview 67
4.2.2.2 Market Size and Forecast by Billing Modes 67
4.2.3 HOSTED 69
4.2.3.1 Overview 69
4.2.3.2 Market Size and Forecast by Billing Modes 69
4.3 BY BILLING MODES 71
4.3.1 OVERVIEW AND INTRODUCTION 71
4.3.2 EMBEDDED 74
4.3.2.1 Overview 74
4.3.2.2 Market Size and Forecast by Delivery 74
4.3.3 DIRECT TO CUSTOMER (D2C) 76
4.3.3.1 Overview 76
4.3.3.2 Market Size and Forecast by Delivery 76

5 CLOUD BILLING: MARKET SIZE AND FORECAST FOR BILLING SERVICES ON CLOUD 78

5.1 BY USERS 78
5.1.1 OVERVIEW AND INTRODUCTION 78
5.1.2 SMALL AND MEDIUM BUSINESSES (SMB) 80
5.1.2.1 Overview 80
5.1.2.2 Market Size and Forecast by Verticals 81
5.1.3 ENTERPRISES 83
5.1.3.1 Overview 83
5.1.3.2 Market Size and Forecast by Verticals 83
5.2 BY VERTICALS 86
5.2.1 OVERVIEW AND INTRODUCTION 86
5.2.2 BANKING, FINANCIAL SERVICES AND
INSURANCE (BFSI) 89
5.2.2.1 Overview 89
5.2.2.2 Market Size and Forecast by Regions 89
5.2.3 RETAIL 91
5.2.3.1 Overview 91
5.2.3.2 Market Size and Forecast by Regions 91
5.2.4 PUBLIC SECTOR AND UTILITIES 94
5.2.4.1 Overview 94
5.2.4.2 Market size and forecast by regions 94
5.2.5 TELECOM, IT AND MEDIA 96
5.2.5.1 Overview 96
5.2.5.2 Market Size and Forecast by Regions 96
5.2.6 HEALTHCARE 98
5.2.6.1 Overview 98
5.2.6.2 Market Size and Forecast by Regions 98
5.2.7 TRANSPORTATION AND LOGISTICS 100
5.2.7.1 Overview 100
5.2.7.2 Market Size and Forecast by Regions 100
5.2.8 OTHERS 102
5.2.8.1 Overview 102
5.2.8.2 Market Size and Forecast by Regions 102

6 CLOUD BILLING: MARKET SIZE AND FORECAST FOR SERVICES 105

6.1 OVERVIEW AND INTRODUCTION 105
6.2 ACCOUNT MANAGEMENT 106
6.2.1 OVERVIEW 106
6.2.2 MARKET SIZE AND FORECAST BY DELIVERY 106
6.2.3 MARKET SIZE AND FORECAST BY VERTICALS 108
6.3 REVENUE MANAGEMENT 111
6.3.1 OVERVIEW 111
6.3.2 MARKET SIZE AND FORECAST BY DELIVERY 111
6.3.3 MARKET SIZE AND FORECAST BY VERTICALS 113
6.4 CUSTOMER MANAGEMENT 115
6.4.1 OVERVIEW 115
6.4.2 MARKET SIZE AND FORECAST BY DELIVERY 115
6.4.3 MARKET SIZE AND FORECAST BY VERTICALS 117
6.5 INTEGRATION 119
6.5.1 OVERVIEW 119
6.5.2 MARKET SIZE AND FORECAST BY DELIVERY 119
6.5.3 MARKET SIZE AND FORECAST BY VERTICALS 121
6.6 OTHERS 123
6.6.1 OVERVIEW 123
6.6.2 MARKET SIZE AND FORECAST BY DELIVERY 123
6.6.3 MARKET SIZE AND FORECAST BY VERTICALS 125

7 CLOUD BILLING: MARKET SIZE AND FORECAST FOR REGIONS 127

7.1 OVERVIEW 127
7.2 NORTH AMERICA (NA) 132
7.2.1 OVERVIEW 132
7.2.2 MARKET SIZE AND FORECAST BY DEPLOYMENT MODELS 132
7.2.3 MARKET SIZE AND FORECAST BY USERS 134
7.3 EUROPE 136
7.3.1 OVERVIEW 136
7.3.2 MARKET SIZE AND FORECAST BY DEPLOYMENT MODELS 136
7.3.3 MARKET SIZE AND FORECAST BY USERS 138
7.4 ASIA PACIFIC (APAC) 140
7.4.1 OVERVIEW 140
7.4.2 MARKET SIZE AND FORECAST BY DEPLOYMENT MODELS 140
7.4.3 MARKET SIZE AND FORECAST BY USERS 142
7.5 MIDDLE EAST AND AFRICA (MEA) 144
7.5.1 OVERVIEW 144
7.5.2 MARKET SIZE AND FORECAST BY DEPLOYMENT MODELS 144
7.5.3 MARKET SIZE AND FORECAST BY USERS 146
7.6 LATIN AMERICA (LA) 148
7.6.1 OVERVIEW 148
7.6.2 MARKET SIZE AND FORECAST BY DEPLOYMENT MODELS 148
7.6.3 MARKET SIZE AND FORECAST BY USERS 150

8 CLOUD BILLING: MARKET ANALYSIS, TRENDS AND INSIGHTS 153

8.1 MARKET UPTAKE AND DISRUPTION 153
8.2 GO TO MARKET STRATEGY 155
8.3 ADOPTION ROADMAP 156
8.4 OPPORTUNITY PLOTS 157

9 CLOUD BILLING: COMPETITIVE LANDSCAPE 158

9.1 PORTFOLIO COMPARISON 158
9.2 VENTURE CAPITAL (VC) FUNDING ANALYSIS 159
9.3 SOCIAL REACH 161

10 COMPANY PROFILES 162
(Overview, Products and Services, Financials, SWOT and Strategy and Insights)*

10.1 AMAZON WEB SERVICES (AWS) 162
10.2 AMDOCS 166
10.3 ARIA SYSTEMS 170
10.4 BMC SOFTWARE 173
10.5 CERILLION 176
10.6 CGI GROUP 179
10.7 COMARCH 183
10.8 COMVERSE 187
10.9 CSC 191
10.10 IBM 195
10.11 MPHASIS 200
10.12 NEC CORPORATION 204
10.13 ORACLE 209
10.14 SAP 213
10.15 ZUORA 217
*Details on Overview, Products and Services, Financials, SWOT and Strategy and Insights might not be captured in case of unlisted companies.
10.16 KEY INNOVATORS 220
10.16.1 BLUEOSS 220
10.16.2 BLUSYNERGY 220
10.16.3 CHARGEBEE 221
10.16.4 CLOUDABILITY 221
10.16.5 CSG INTERNATIONAL 222
10.16.6 GLOBETOM 222
10.16.7 INTERWORKS 223
10.16.8 METRATECH 223
10.16.9 MONEXA 224
10.16.10 REDKNEE 225
10.16.11 TALLIGENT 225
10.16.12 UTILIBILL 226

LIST OF TABLES

TABLE 1 CLOUD BILLING: FORECAST ASSUMPTIONS 29
TABLE 2 CLOUD BILLING, MARKET SIZE, 2013 - 2018 ($BILLION) 36
TABLE 3 CLOUD BILLING: TIME IMPACT ANALYSIS OF DYNAMICS 45
TABLE 4 TELCO SPEND ON CLOUD, 2013 - 2018 ($MILLION) 47
TABLE 5 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET SHARE,
BY DELIVERY, 2013 - 2018 (%) 50
TABLE 6 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET SIZE,
BY DELIVERY, 2013 - 2018 ($MILLION) 51
TABLE 7 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY DELIVERY, 2013 - 2018 (Y-O-Y %) 51
TABLE 8 BILLING OF CLOUD SERVICES: SAAS, MARKET SIZE, BY DEPLOYMENT MODELS, 2013 - 2018 ($MILLION) 53
TABLE 9 BILLING OF CLOUD SERVICES: SAAS, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 53
TABLE 10 BILLING OF CLOUD SERVICES: SAAS, MARKET SIZE, BY REGIONS, 2013 - 2018 ($MILLION) 55
TABLE 11 BILLING OF CLOUD SERVICES: SAAS, MARKET GROWTH,
BY REGIONS,2013 - 2018 (Y-O-Y %) 56
TABLE 12 BILLING OF CLOUD SERVICES: PAAS, MARKET SIZE, BY DEPLOYMENT MODELS, 2013 - 2018 ($MILLION) 57
TABLE 13 BILLING OF CLOUD SERVICES: PAAS, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 58
TABLE 14 BILLING OF CLOUD SERVICES: PAAS, MARKET SIZE, BY REGIONS, 2013 - 2018 ($MILLION) 59
TABLE 15 BILLING OF CLOUD SERVICES: PAAS, MARKET GROWTH, BY REGIONS, 2013 - 2018 (Y-O-Y %) 60
TABLE 16 BILLING OF CLOUD SERVICES: IAAS, MARKET SIZE, BY DEPLOYMENT MODELS, 2013 - 2018 ($MILLION) 61
TABLE 17 BILLING OF CLOUD SERVICES: IAAS, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 62
TABLE 18 BILLING OF CLOUD SERVICES: IAAS, MARKET SIZE, BY REGIONS,
2013 - 2018 ($MILLION) 63
TABLE 19 BILLING OF CLOUD SERVICES: IAAS, MARKET GROWTH, BY REGIONS, 2013 - 2018 (Y-O-Y %) 64
TABLE 20 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET SHARE,
BY DEPLOYMENT MODELS, 2013 - 2018 (%) 65
TABLE 21 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET SIZE,
BY DEPLOYMENT MODELS, 2013 - 2018 ($MILLION) 66
TABLE 22 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 66
TABLE 23 BILLING OF CLOUD SERVICES: ON-PREMISE, MARKET SIZE,
BY BILLING MODES, 2013 - 2018 ($MILLION) 68
TABLE 24 BILLING OF CLOUD SERVICES: ON-PREMISE, MARKET GROWTH,
BY BILLING MODES, 2013 - 2018 (Y-O-Y %) 68
TABLE 25 BILLING OF CLOUD SERVICES: HOSTED, MARKET SIZE,
BY BILLING MODES, 2013 - 2018 ($MILLION) 70
TABLE 26 BILLING OF CLOUD SERVICES: HOSTED, MARKET GROWTH,
BY BILLING MODES, 2013 - 2018 (Y-O-Y %) 70
TABLE 27 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET SHARE,
BY BILLING MODES, 2013 - 2018 (%) 72
TABLE 28 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET SIZE,
BY BILLING MODES, 2013 - 2018 ($MILLION) 72
TABLE 29 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY BILLING MODES, 2013 - 2018 (Y-O-Y %) 73
TABLE 30 BILLING OF CLOUD SERVICES: EMBEDDED, MARKET SIZE,
BY DELIVERY, 2013 - 2018 ($MILLION) 74
TABLE 31 BILLING OF CLOUD SERVICES: EMBEDDED, MARKET GROWTH,
BY DELIVERY, 2013 - 2018 (Y-O-Y %) 75
TABLE 32 BILLING OF CLOUD SERVICES: D2C, MARKET SIZE, BY DELIVERY,
2013 - 2018 ($MILLION) 76
TABLE 33 BILLING OF CLOUD SERVICES: D2C, MARKET GROWTH, BY DELIVERY, 2013 - 2018 (Y-O-Y %) 77
TABLE 34 CLOUD BILLING: BILLING SERVICES ON CLOUD, MARKET SHARE,
BY USERS, 2013 - 2018 (%) 78
TABLE 35 CLOUD BILLING: BILLING SERVICES ON CLOUD, MARKET SIZE,
BY USERS, 2013 - 2018 ($MILLION) 79
TABLE 36 CLOUD BILLING: BILLING SERVICES ON CLOUD, MARKET GROWTH,
BY USERS, 2013 - 2018 (Y-O-Y %) 79
TABLE 37 BILLING SERVICES ON CLOUD: SMB, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 81
TABLE 38 BILLING SERVICES ON CLOUD: SMB, MARKET GROWTH, BY VERTICALS, 2013 - 2018 (Y-O-Y %) 82
TABLE 39 BILLING SERVICES ON CLOUD: ENTERPRISES, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 84
TABLE 40 BILLING SERVICES ON CLOUD: ENTERPRISES, MARKET GROWTH,
BY VERTICALS, 2013 - 2018 (Y-O-Y %) 85
TABLE 41 CLOUD BILLING: BILLING SERVICES ON CLOUD, MARKET SHARE,
BY VERTICALS, 2013 - 2018 (%) 86
TABLE 42 CLOUD BILLING: BILLING SERVICES ON CLOUD, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 87
TABLE 43 CLOUD BILLING: BILLING SERVICES ON CLOUD, MARKET GROWTH,
BY VERTICALS, 2013 - 2018 (Y-O-Y %) 88
TABLE 44 BILLING SERVICES ON CLOUD: BFSI, MARKET SIZE, BY REGIONS,
2013 - 2018 ($MILLION) 89
TABLE 45 BILLING SERVICES ON CLOUD: BFSI, MARKET GROWTH, BY REGIONS, 2013 - 2018 (Y-O-Y %) 90
TABLE 46 BILLING SERVICES ON CLOUD: RETAIL, MARKET SIZE, BY REGIONS, 2013 - 2018 ($MILLION) 92
TABLE 47 BILLING SERVICES ON CLOUD: RETAIL, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 93
TABLE 48 BILLING SERVICES ON CLOUD: PUBLIC SECTOR AND UTILITIES, MARKET SIZE, BY REGIONS, 2013 - 2018 ($MILLION) 94
TABLE 49 BILLING SERVICES ON CLOUD: PUBLIC SECTOR AND UTILITIES, MARKET GROWTH, BY REGIONS, 2013 - 2018 (Y-O-Y %) 95
TABLE 50 BILLING SERVICES ON CLOUD: TELECOM, IT AND MEDIA, MARKET SIZE, BY REGIONS, 2013 - 2018 ($MILLION) 96
TABLE 51 BILLING SERVICES ON CLOUD: TELECOM, IT AND MEDIA, MARKET GROWTH, BY REGIONS, 2013 - 2018 (Y-O-Y %) 97
TABLE 52 BILLING SERVICES ON CLOUD: HEALTHCARE, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($MILLION) 98
TABLE 53 BILLING SERVICES ON CLOUD: HEALTHCARE, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 99
TABLE 54 BILLING SERVICES ON CLOUD: TRANSPORTATION AND LOGISTICS, MARKET SIZE, BY REGIONS, 2013 - 2018 ($MILLION) 100
TABLE 55 BILLING SERVICES ON CLOUD: TRANSPORTATION AND LOGISTICS, MARKET GROWTH, BY REGIONS, 2013 - 2018 (Y-O-Y %) 101
TABLE 56 BILLING SERVICES ON CLOUD: OTHERS, MARKET SIZE, BY REGIONS, 2013 - 2018 ($MILLION) 103
TABLE 57 BILLING SERVICES ON CLOUD: OTHERS, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 104
TABLE 58 CLOUD BILLING, SERVICES, MARKET SIZE, 2013 - 2018 ($MILLION) 105
TABLE 59 BILLING OF CLOUD SERVICES: ACCOUNT MANAGEMENT, MARKET SIZE, BY DELIVERY, 2013 - 2018 ($MILLION) 107
TABLE 60 BILLING OF CLOUD SERVICES: ACCOUNT MANAGEMENT,
MARKET GROWTH, BY DELIVERY, 2013 - 2018 (Y-O-Y %) 107
TABLE 61 BILLING SERVICES ON CLOUD: ACCOUNT MANAGEMENT,
MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 109
TABLE 62 BILLING SERVICES ON CLOUD: ACCOUNT MANAGEMENT,
MARKET GROWTH, BY VERTICALS, 2013 - 2018 (Y-O-Y %) 110
TABLE 63 BILLING OF CLOUD SERVICES: REVENUE MANAGEMENT, MARKET SIZE, BY DELIVERY, 2013 - 2018 ($MILLION) 111
TABLE 64 BILLING OF CLOUD SERVICES: REVENUE MANAGEMENT,
MARKET GROWTH, BY DELIVERY, 2013 - 2018 (Y-O-Y %) 112
TABLE 65 BILLING SERVICES ON CLOUD: REVENUE MANAGEMENT,
MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 113
TABLE 66 BILLING SERVICES ON CLOUD: REVENUE MANAGEMENT,
MARKET GROWTH, BY VERTICALS, 2013 - 2018 (Y-O-Y %) 114
TABLE 67 BILLING OF CLOUD SERVICES: CUSTOMER MANAGEMENT,
MARKET SIZE, BY DELIVERY, 2013 - 2018 ($MILLION) 115
TABLE 68 BILLING OF CLOUD SERVICES: CUSTOMER MANAGEMENT,
MARKET GROWTH, BY DELIVERY, 2013 - 2018 (Y-O-Y %) 116
TABLE 69 BILLING SERVICES ON CLOUD: CUSTOMER MANAGEMENT,
MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 117
TABLE 70 BILLING SERVICES ON CLOUD: CUSTOMER MANAGEMENT,
MARKET GROWTH, BY VERTICALS, 2013 - 2018 (Y-O-Y %) 118
TABLE 71 BILLING OF CLOUD SERVICES: INTEGRATION, MARKET SIZE,
BY DELIVERY, 2013 - 2018 ($MILLION) 119
TABLE 72 BILLING OF CLOUD SERVICES: INTEGRATION, MARKET GROWTH,
BY DELIVERY, 2013 - 2018 (Y-O-Y %) 120
TABLE 73 BILLING SERVICES ON CLOUD: INTEGRATION, MARKET SIZE,
BY VERTICALS, 2013 - 2018 ($MILLION) 121
TABLE 74 BILLING SERVICES ON CLOUD: INTEGRATION, MARKET GROWTH,
BY VERTICALS, 2013 - 2018 (Y-O-Y %) 122
TABLE 75 BILLING OF CLOUD SERVICES: OTHERS, MARKET SIZE, BY DELIVERY, 2013 - 2018 ($MILLION) 123
TABLE 76 BILLING OF CLOUD SERVICES: OTHERS, MARKET GROWTH,
BY DELIVERY, 2013 - 2018 (Y-O-Y %) 124
TABLE 77 BILLING SERVICES ON CLOUD: OTHERS, MARKET SIZE, BY VERTICALS, 2013 - 2018 ($MILLION) 125
TABLE 78 BILLING SERVICES ON CLOUD: OTHERS, MARKET GROWTH,
BY VERTICALS, 2013 - 2018 (Y-O-Y %) 126
TABLE 79 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET SHARE,
BY REGIONS, 2013 - 2018 (%) 127
TABLE 80 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($MILLION) 128
TABLE 81 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 129
TABLE 82 CLOUD BILLING: BILLING SERVICES ON CLOUD, MARKET SHARE,
BY REGIONS, 2013 - 2018 (%) 130
TABLE 83 CLOUD BILLING: BILLING SERVICES ON CLOUD, MARKET SIZE,
BY REGIONS, 2013 - 2018 ($MILLION) 131
TABLE 84 CLOUD BILLING: BILLING SERVICES ON CLOUD, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 131
TABLE 85 NORTH AMERICA: BILLING OF CLOUD SERVICES, MARKET SIZE,
BY DEPLOYMENT MODELS, 2013 - 2018 ($MILLION) 133
TABLE 86 NORTH AMERICA: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 133
TABLE 87 NORTH AMERICA: BILLING SERVICES ON CLOUD, MARKET SIZE,
BY USERS, 2013 - 2018 ($MILLION) 135
TABLE 88 NORTH AMERICA: BILLING SERVICES ON CLOUD, MARKET GROWTH,
BY USERS, 2013 - 2018 (Y-O-Y %) 135
TABLE 89 EUROPE: BILLING OF CLOUD SERVICES, MARKET SIZE,
BY DEPLOYMENT MODELS, 2013 - 2018 ($MILLION) 137
TABLE 90 EUROPE: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 137
TABLE 91 EUROPE: BILLING SERVICES ON CLOUD, MARKET SIZE, BY USERS, 2013 - 2018 ($MILLION) 139
TABLE 92 EUROPE: BILLING SERVICES ON CLOUD, MARKET GROWTH, BY USERS, 2013 - 2018 (Y-O-Y %) 139
TABLE 93 ASIA PACIFIC: BILLING OF CLOUD SERVICES, MARKET SIZE,
BY DEPLOYMENT MODELS, 2013 - 2018 ($MILLION) 141
TABLE 94 ASIA PACIFIC: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 141
TABLE 95 ASIA PACIFIC: BILLING SERVICES ON CLOUD, MARKET SIZE,
BY USERS, 2013 - 2018 ($MILLION) 143
TABLE 96 ASIA PACIFIC: BILLING SERVICES ON CLOUD, MARKET GROWTH,
BY USERS, 2013 - 2018 (Y-O-Y %) 143
TABLE 97 MIDDLE EAST AND AFRICA: BILLING OF CLOUD SERVICES,
MARKET SIZE, BY DEPLOYMENT MODELS, 2013 - 2018 ($MILLION) 145
TABLE 98 MIDDLE EAST AND AFRICA: BILLING OF CLOUD SERVICES,
MARKET GROWTH, BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 145
TABLE 99 MIDDLE EAST AND AFRICA: BILLING SERVICES ON CLOUD,
MARKET SIZE, BY USERS, 2013 - 2018 ($MILLION) 147
TABLE 100 MIDDLE EAST AND AFRICA: BILLING SERVICES ON CLOUD, MARKET GROWTH, BY USERS, 2013 - 2018 (Y-O-Y %) 147
TABLE 101 LATIN AMERICA: BILLING OF CLOUD SERVICES, MARKET SIZE,
BY DEPLOYMENT MODELS, 2013 - 2018 ($MILLION) 149
TABLE 102 LATIN AMERICA: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 149
TABLE 103 LATIN AMERICA: BILLING SERVICES ON CLOUD, MARKET SIZE,
BY USERS, 2013 - 2018 ($MILLION) 151
TABLE 104 LATIN AMERICA: BILLING SERVICES ON CLOUD, MARKET GROWTH,
BY USERS, 2013 - 2018 (Y-O-Y %) 151
TABLE 105 CLOUD BILLING: PORTFOLIO COMPARISON 158
TABLE 106 CLOUD BILLING: VENTURE FUNDING 159
TABLE 107 AWS: REVENUE, 2011 - 2012 ($MILLION) 163
TABLE 108 AWS: REVENUE, BY BUSINESS SEGMENTS, 2011 - 2012 ($MILLION) 164
TABLE 109 AWS: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 164
TABLE 110 AMDOCS: REVENUE, 2011 - 2012 ($MILLION) 167
TABLE 111 AMDOCS: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 168
TABLE 112 BMC SOFTWARE: REVENUE, 2012 - 2013 ($MILLION) 174
TABLE 113 BMC SOFTWARE: REVENUE, BY BUSINESS SEGMENTS,
2012 - 2013 ($MILLION) 174
TABLE 114 CGI GROUP: REVENUE, 2011 - 2012 ($MILLION) 180
TABLE 115 CGI GROUP: REVENUE, BY BUSINESS SEGMENTS,
2012 - 2013 ($MILLION) 180
TABLE 116 CGI GROUP: REVENUE, BY REGIONS, 2012 - 2013 ($MILLION) 181
TABLE 117 COMARCH: REVENUE, 2011 - 2012 ($MILLION) 184
TABLE 118 COMVERSE: REVENUE, 2012 - 2013 ($MILLION) 188
TABLE 119 COMVERSE: REVENUE, BY BUSINESS SEGMENTS,
2012 - 2013 ($MILLION) 189
TABLE 120 CSC: REVENUE, 2012 - 2013 ($MILLION) 192
TABLE 121 CSC: REVENUE, BY BUSINESS SEGMENTS, 2012 - 2013 ($MILLION) 192
TABLE 122 IBM: REVENUE, 2011 - 2012 ($MILLION) 196
TABLE 123 IBM: REVENUE, BY BUSINESS SEGMENTS, 2011 - 2012 ($MILLION) 197
TABLE 124 IBM: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 197
TABLE 125 MPHASIS: REVENUE, 2011 - 2012 ($MILLION) 201
TABLE 126 MPHASIS: REVENUE, BY BUSINESS SEGMENTS,
2012 - 2013 ($MILLION) 202
TABLE 127 MPHASIS: REVENUE, BY REGIONS, 2012 - 2013 ($MILLION) 202
TABLE 128 NEC CORPORATION: REVENUE, 2012 - 2013 ($MILLION) 205
TABLE 129 NEC CORPORATION: REVENUE, BY BUSINESS SEGMENTS,
2012 - 2013 ($MILLION) 206
TABLE 130 ORACLE: REVENUE, 2011 - 2012 ($MILLION) 210
TABLE 131 ORACLE: REVENUE, BY BUSINESS SEGMENTS, 2011 - 2012 ($MILLION) 211
TABLE 132 ORACLE: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 211
TABLE 133 SAP: REVENUE, 2011 - 2012 ($MILLION) 214
TABLE 134 SAP: REVENUE, BY BUSINESS SEGMENTS, 2011 - 2012 ($MILLION) 214
TABLE 135 SAP: REVENUE, BY REGIONS, 2011 - 2012 ($MILLION) 215

LIST OF FIGURES

FIGURE 1 CLOUD BILLING: DATA TRIANGULATION 29
FIGURE 2 CLOUD BILLING: MARKET SEGMENTATION 33
FIGURE 3 CLOUD BILLING, MARKET SIZE, 2013 - 2018 ($BILLION) 37
FIGURE 4 CLOUD BILLING: BILLING OF CLOUD SERVICES AND BILLING SERVICES ON CLOUD, MARKET SIZE, 2013 AND 2018 ($MILLION) 38
FIGURE 5 CLOUD BILLING: MARKET ECOSYSTEM 39
FIGURE 6 CLOUD BILLING: VALUE CHAIN 41
FIGURE 7 CLOUD BILLING: MARKET PLAYERS AND ROLES 42
FIGURE 8 TELCO SPEND ON CLOUD, 2013 - 2018 (Y-O-Y %) 48
FIGURE 9 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY DELIVERY, 2013 - 2018 (Y-O-Y %) 52
FIGURE 10 BILLING OF CLOUD SERVICES: SAAS, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 54
FIGURE 11 BILLING OF CLOUD SERVICES: SAAS, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 56
FIGURE 12 BILLING OF CLOUD SERVICES: PAAS, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 58
FIGURE 13 BILLING OF CLOUD SERVICES: PAAS, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 60
FIGURE 14 BILLING OF CLOUD SERVICES: IAAS, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 62
FIGURE 15 BILLING OF CLOUD SERVICES: IAAS, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 64
FIGURE 16 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 67
FIGURE 17 BILLING OF CLOUD SERVICES: ON-PREMISE, MARKET GROWTH,
BY BILLING MODES, 2013 - 2018 (Y-O-Y %) 69
FIGURE 18 BILLING OF CLOUD SERVICES: HOSTED, MARKET GROWTH,
BY BILLING MODES, 2013 - 2018 (Y-O-Y %) 71
FIGURE 19 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY BILLING MODES, 2013 - 2018 (Y-O-Y %) 73
FIGURE 20 BILLING OF CLOUD SERVICES: EMBEDDED, MARKET GROWTH,
BY DELIVERY, 2013 - 2018 (Y-O-Y %) 75
FIGURE 21 BILLING OF CLOUD SERVICES: D2C, MARKET GROWTH, BY DELIVERY, 2013 - 2018 (Y-O-Y %) 77
FIGURE 22 CLOUD BILLING: BILLING SERVICES ON CLOUD, MARKET GROWTH,
BY USERS, 2013 - 2018 (Y-O-Y %) 80
FIGURE 23 BILLING SERVICES ON CLOUD: SMB, MARKET GROWTH, BY VERTICALS, 2013 - 2018 (Y-O-Y %) 82
FIGURE 24 BILLING SERVICES ON CLOUD: ENTERPRISES, MARKET GROWTH,
BY VERTICALS, 2013 - 2018 (Y-O-Y %) 85
FIGURE 25 CLOUD BILLING: BILLING SERVICES ON CLOUD, MARKET GROWTH,
BY VERTICALS 2013 - 2018 (Y-O-Y %) 88
FIGURE 26 BILLING SERVICES ON CLOUD: BFSI, MARKET GROWTH, BY REGIONS, 2013 - 2018 (Y-O-Y %) 91
FIGURE 27 BILLING SERVICES ON CLOUD: RETAIL, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 93
FIGURE 28 BILLING SERVICES ON CLOUD: PUBLIC SECTOR AND UTILITIES, MARKET GROWTH, BY REGIONS, 2013 - 2018 (Y-O-Y %) 95
FIGURE 29 BILLING SERVICES ON CLOUD: TELECOM, IT AND MEDIA, MARKET GROWTH, BY REGIONS, 2013 - 2018 (Y-O-Y %) 97
FIGURE 30 BILLING SERVICES ON CLOUD: HEALTHCARE, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 99
FIGURE 31 BILLING SERVICES ON CLOUD: TRANSPORTATION AND LOGISTICS, MARKET GROWTH, BY REGIONS, 2013 - 2018 (Y-O-Y %) 102
FIGURE 32 BILLING SERVICES ON CLOUD: OTHERS, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 104
FIGURE 33 CLOUD BILLING: SERVICES, MARKET SIZE, 2013 - 2018 ($MILLION) 106
FIGURE 34 BILLING OF CLOUD SERVICES: ACCOUNT MANAGEMENT,
MARKET GROWTH, BY DELIVERY, 2013 - 2018 (Y-O-Y %) 108
FIGURE 35 BILLING SERVICES ON CLOUD: ACCOUNT MANAGEMENT,
MARKET GROWTH, BY VERTICALS, 2013 - 2018 (Y-O-Y %) 110
FIGURE 36 BILLING OF CLOUD SERVICES: REVENUE MANAGEMENT,
MARKET GROWTH, BY DELIVERY, 2013 - 2018 (Y-O-Y %) 112
FIGURE 37 BILLING SERVICES ON CLOUD: REVENUE MANAGEMENT,
MARKET GROWTH, BY VERTICALS, 2013 - 2018 (Y-O-Y %) 114
FIGURE 38 BILLING OF CLOUD SERVICES: CUSTOMER MANAGEMENT,
MARKET GROWTH, BY DELIVERY, 2013 - 2018 (Y-O-Y %) 116
FIGURE 39 BILLING SERVICES ON CLOUD: CUSTOMER MANAGEMENT,
MARKET GROWTH, BY VERTICALS, 2013 - 2018 (Y-O-Y %) 118
FIGURE 40 BILLING OF CLOUD SERVICES: INTEGRATION, MARKET GROWTH,
BY DELIVERY, 2013 - 2018 (Y-O-Y %) 120
FIGURE 41 BILLING SERVICES ON CLOUD: INTEGRATION, MARKET GROWTH,
BY VERTICALS, 2013 - 2018 (Y-O-Y %) 122
FIGURE 42 BILLING OF CLOUD SERVICES: OTHERS, MARKET GROWTH,
BY DELIVERY, 2013 - 2018 (Y-O-Y %) 124
FIGURE 43 BILLING SERVICES ON CLOUD: OTHERS, MARKET GROWTH,
BY VERTICALS, 2013 - 2018 (Y-O-Y %) 126
FIGURE 44 CLOUD BILLING: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 129
FIGURE 45 CLOUD BILLING: BILLING SERVICES ON CLOUD, MARKET GROWTH,
BY REGIONS, 2013 - 2018 (Y-O-Y %) 132
FIGURE 46 NORTH AMERICA: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 134
FIGURE 47 NORTH AMERICA: BILLING SERVICES ON CLOUD, MARKET GROWTH,
BY USERS, 2013 - 2018 (Y-O-Y %) 136
FIGURE 48 EUROPE: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 138
FIGURE 49 EUROPE: BILLING SERVICES ON CLOUD, MARKET GROWTH, BY USERS, 2013 - 2018 (Y-O-Y %) 140
FIGURE 50 ASIA PACIFIC: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 142
FIGURE 51 ASIA PACIFIC: BILLING SERVICES ON CLOUD, MARKET GROWTH,
BY USERS, 2013 - 2018 (Y-O-Y %) 144
FIGURE 52 MIDDLE EAST AND AFRICA: BILLING OF CLOUD SERVICES,
MARKET GROWTH, BY DEPLOYMENT MODELS,2013 - 2018 (Y-O-Y %) 146
FIGURE 53 MIDDLE EAST AND AFRICA: BILLING SERVICES ON CLOUD,
MARKET GROWTH, BY USERS, 2013 - 2018 (Y-O-Y %) 148
FIGURE 54 LATIN AMERICA: BILLING OF CLOUD SERVICES, MARKET GROWTH,
BY DEPLOYMENT MODELS, 2013 - 2018 (Y-O-Y %) 150
FIGURE 55 LATIN AMERICA: BILLING SERVICES ON CLOUD, MARKET GROWTH,
BY USERS, 2013 - 2018 (Y-O-Y %) 152
FIGURE 56 CLOUD BILLING: MARKET EVOLUTION 153
FIGURE 57 CLOUD BILLING: MARKET UPTAKE AND DISRUPTION 154
FIGURE 58 CLOUD BILLING: GO TO MARKET STRATEGY 155
FIGURE 59 CLOUD BILLING: MARKET ADOPTION ROADMAP 156
FIGURE 60 CLOUD BILLING: OPPORTUNITY PLOT 157
FIGURE 61 CLOUD BILLING: SOCIAL REACH 161
FIGURE 62 AMAZON WEB SERVICES: SWOT ANALYSIS 165
FIGURE 63 AMDOCS: SWOT ANALYSIS 168
FIGURE 64 ARIA SYSTEMS: SWOT ANALYSIS 171
FIGURE 65 BMC SOFTWARE: SWOT ANALYSIS 175
FIGURE 66 CERILLION: SWOT ANALYSIS 178
FIGURE 67 CGI GROUP: SWOT ANALYSIS 182
FIGURE 68 COMARCH: SWOT ANALYSIS 185
FIGURE 69 COMVERSE: SWOT ANALYSIS 189
FIGURE 70 CSC: SWOT ANALYSIS 193
FIGURE 71 IBM: SWOT ANALYSIS 198
FIGURE 72 MPHASIS; SWOT ANALYSIS 203
FIGURE 73 NEC CORPORATION: SWOT ANALYSIS 207
FIGURE 74 ORACLE: SWOT ANALYSIS 212
FIGURE 75 SAP: SWOT ANALYSIS 215
FIGURE 76 ZUORA: SWOT ANALYSIS 218

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