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Telecommunication Service

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Summary

Table of Contents

  • Publication date: August 2013
  • Report size: 8 pages
Keywords : telecom service provider, telecommunication industry, telecommunications

Telecom service providers are poised to deliver a positive Customer Experience (CE) if they mobilize their resources to enhance their Customer Understanding (CU) and act on this enhanced understanding to transform their key business processes (such as trouble to resolve, time to market, and lead to cash). Innovation needs to be institutionalised in the telecom service provider's DNA, and has to be centered on the customer, taking into account the...

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