Overview:

Machine-to-machine (M2M) communications is a technology that is transforming the way that business is conducted, impacting everything from traditional telephony and IT operations to ERP, SCM, public safety, homeland security, and more. Traditionally the realm of utilities and SCADA systems, M2M is expanding into many new industries, market segments, applications, and use cases. Several new areas hold great promise including connected vehicles and healthcare.

The M2M ecosystem is complex and includes device manufacturers, wireless service providers, integrators, platform providers and developers. There are many drivers for managed services within the M2M value chain. The report evaluates the M2M market, drivers for managed services providers, competitive marketplace, and provides conclusions and recommendations for players within the value chain.

This research is a must-read for anyone within the M2M community including mobile network operators and other service providers, infrastructure providers, managed service providers, and more.

Target Audience:

Mobile network operators
Managed services providers
Systems integration companies
Application developers and ASP
Network integration companies
Network infrastructure providers
Enterprise companies of all types
Investment and M&A companies of all types
M2M equipment and service providers of all types

Table Of Contents

Telecom Managed Services: The Market for Machine-to-Machine (M2M) Managed Service Providers
Table of Contents:

1.0 EXECUTIVE SUMMARY 5

2.0 INTRODUCTION 8
2.1 MOBILE NETWORK OPERATORS (MNO) AND M2M 8
2.2 M2M AND INDUSTRY VERTICALS 8

3.0 MANAGED SERVICES 12
3.1 WHAT IS MANAGED SERVICE PROVIDER (MSP) 12
3.2 REASONS FOR SHIFTING SOLUTION PROVIDERS TO MANAGED SERVICES MODELS 12
3.3 MANAGED SERVICE BENEFITS 13
3.4 THE ROAD TO BECOMING A MSP 13
3.5 MSP CORE DELIVERABLES 14
3.6 WHAT SHOULD BE INCLUDED IN A MANAGED SERVICES AGREEMENT 15

4.0 M2M SERVICES 18
4.1 M2M APPLICATIONS 18
4.2 M2M MARKET OVERVIEW 20
4.3 M2M MARKET DYNAMICS 21
4.3.1 CATEGORIZING M2M APPLICATIONS 21
4.3.2 PROJECTING FUTURE M2M MARKET GROWTH 23
4.4 KEY BENEFITS OF M2M SERVICES 29
4.4.1 MNOS PLAY A PIVOTAL ROLE 30
4.4.2 THE M2M VALUE CHAIN 31
4.4.3 MNOS LEVERAGING THE MARKET 34
4.4.4 M2M BUSINESS CASE IN VARIOUS INDUSTRIES/SEGMENTS 38

5.0 M2M MANAGED SERVICES 68
5.1 THE M2M ECOSYSTEM AND THE NEED FOR MSPS 68
5.1.1 EQUIPMENT SUPPLIER 68
5.1.2 TELECOM OPERATOR 69
5.1.3 SOFTWARE DEVELOPER 69
5.1.4 INTEGRATOR 69
5.1.5 DISTRIBUTOR 69
5.1.6 CONSULTING 70
5.1.7 HOSTING AND SERVICE PLATFORM SUPPLIER 70
5.1.8 SECURITY: A KEY ISSUE 71
5.2 DECISION FACTORS FOR THE MNO IN M2M 72
5.2.1 OPERATOR OPERATING MODELS 72
5.2.2 LEASE AIRTIME 73
5.2.3 COOPERATION WITH AGGREGATOR 73
5.2.4 PROVIDING SYSTEM INTEGRATION 74
5.2.5 COOPERATION WITH DEVICE MANUFACTURERS 74
5.2.6 COOPERATION WITH APPLICATION SERVICE PROVIDER 74
5.3 MANAGED SERVICES FOR M2M 75
5.3.1 THE TRANSFORMATION OF M2M TO A MANAGED SERVICES PLAY 76
5.3.2 MANAGED PLATFORMS PERFECT FIT FOR M2M SERVICES 76
5.3.3 MANAGED SERVICE DRIVING M2M GROWTH 78
5.3.4 FUTURE OF M2M MANAGED SERVICES 80

6.0 M2M AND MSP MARKET OUTLOOK 82
6.1 TECHNOLOGY DRIVERS FOR M2M AND MSPS 82
6.2 EMERGING OPPORTUNITIES IN INTELLIGENT CONNECTED SYSTEMS 84
6.3 THE NEED FOR INTEGRATED PLATFORMS IN INTELLIGENT SYSTEM 85
6.4 MANAGED M2M PLATFORMS PROVIDE LONG-TERM SOLUTIONS 90
6.5 A KEY MARKET: M2M IN HEALTHCARE 92

7.0 MARKET OUTLOOK, VENDOR, AND SOLUTION ANALYSIS 95
7.1 M2M MARKET OUTLOOK 95
7.1.1 CELLULAR AND M2M MODULES 96
7.1.2 SATELLITE M2M 97
7.1.3 M2M AND SMART METERS 99
7.1.4 M2M MANAGEMENT SOFTWARE 100
7.2 M2M SERVICES PROVIDERS 102
7.2.1 ACCENTURE 102
7.2.2 ARICENT GROUP 103
7.2.3 CISCO 103
7.2.4 DIGI 104
7.2.5 ETHERIOS 105
7.2.6 ERICSSON 106
7.2.7 MAXIS 107
7.2.8 MDS 108
7.2.9 METRILOG 108
7.2.10 M2M INTELLIGENCE 109
7.2.11 SCADA ACCESS 110
7.2.12 SIERRA WIRELESS 110
7.2.13 TELIT WIRELESS SOLUTIONS 111
7.2.14 VODAFONE 112
7.2.15 WIRELESS LOGIC 113
7.2.16 WYLESS 114

8.0 CONCLUSIONS AND RECOMMENDATIONS 116
8.1 NEED FOR MSP SMB M2M SOLUTIONS 118
8.2 EXPECT AND PLAN FOR CONSOLIDATION 118
8.2.1 WHY CONSOLIDATE? 118
8.2.2 WHAT TO EXPECT 120
8.3 GET READY FOR THE INTERNET OF THINGS (IOT) 124
8.4 SUMMARY 125



List of Graphs

Figure 1: Wireless M2M applications include connectivity-enabled devices 19
Figure 2: Pepsico's Social Vending Machine 47
Figure 3: Diagram of UHF Architecture 60
Figure 4: M2M Value Chain 68
Figure 5: Conceptual M2M Platform 89
Figure 6: Global Cellular M2M Network Connections 2010 - 2016 96
Figure 7: Global WWAN M2M Module Market Revenues 2011 - 2017 97
Figure 8: Global Satellite M2M Market Revenue 2011 - 2016 98
Figure 9: Global Smart Meter M2M Connections units 2010 - 2020 100
Figure 10: Global M2M Management Market Revenues 2011 - 2017 101

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