Product Synopsis

This report presents the findings from a survey of 137 Middle Eastern enterprises regarding their Information and Communication Technology (ICT) budgets and staff allocation. The survey investigates how Middle Eastern enterprises currently allocate their ICT budgets across the core areas of enterprise ICT spend, namely hardware, software, IT services, communications and consulting.

Introduction and Landscape

Why was the report written?
In order to provide a depth of insight into ICT vendors' and service providers' potential customers

What is the current market landscape and what is changing?
Middle Eastern enterprises are planning to increase their ICT budget allocations for hardware and IT services in 2013

What are the key drivers behind recent market changes?
The increase in budget allocation for hardware is due to high demand for networking equipment and devices such as tablets and smartphones, whereas increased spending on IT services is mainly driven by increasing demand for desktop services and user support and application development and integration

What makes this report unique and essential to read?
Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their ICT Budgets. Very few IT analyst houses will have interviewed 130+ ICT decision makers in the Middle East market in H2 2012.

Key Features and Benefits

Understand how ICT budgets are set to change in 2013 in terms of their overall size.

Appreciate how budgets are allocated across the core elements of ICT spend, including hardware, software, services, communications and consulting.

Learn how ICT dollars are being spent in areas such as the data centre, applications, IT management and the network.

Establish how IT staff are typically allocated within Middle Eastern organizations.

Gain insight into with whom Middle Eastern enterprises plan to spend their ICT money.

Key Market Issues

The increasing need for enterprises to access huge volumes of data, and the adoption of advanced technologies such as enterprise mobility and cloud computing are fuelling the demand for networking and communications equipment amongst enterprises in the region.

The rising number of sophisticated cyber threats and security breaches is compelling Middle Eastern enterprises to increase their investments in security solutions.

Enterprises in the Middle East are gradually moving towards the adoption of software as a service (SaaS) to avoid additional overhead costs.

The survey shows that Middle Eastern enterprises are spending a major portion of their IT services budgets on desktop services and user support, as they are continuously looking to ensure the smooth running of their operations.

As Middle Eastern region strives to reduce its dependency on oil, it is becoming imperative for enterprises operating in this region to strengthen their communications infrastructure and improve connectivity to support the development of sectors outside the oil industry.

Key Highlights

The survey shows that the highest proportion of their total ICT budgets (X%) was allocated to data centers in 2012, which is set to be retained at the same level in 2013.

The survey indicates that enterprises are planning to allocate X% of their total ICT budgets to local resellers in 2013, as they are in a better position to provide timely support services.

Kable's survey indicates that Middle Eastern enterprises are assigning the largest proportion of their technical staff (X% of total IT employees) to the infrastructure function, which deals with the development and maintenance of the overall ICT infrastructure including data centers, networks and communications, and end user systems.

Software licenses constitute the bulk of Middle Eastern enterprises' software expenditure, with a sizeable X% of the total average software budget being allocated to this category.

The survey highlights that Middle Eastern enterprises are allocating X% of their IT consulting budgets to systems planning and design consulting.

Table Of Contents

1 Trends in ICT budgets
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT budget allocation by core technology area
1.5 ICT budget allocation by function
1.6 ICT spending by entity
1.7 IT staff distribution
2 Detailed ICT budget allocations
2.1 Introduction
2.2 Hardware budget breakdown
2.3 Software budget breakdowns
2.4 Third party IT services expenditure
2.5 Telecommunications budget
3 Summary
3.1 Middle Eastern enterprises are increasing their ICT investments in an effort to modernise their ICT infrastructure
4 Appendix
4.1 Definitions
4.2 Further reading
4.3 Contact the authors

List of Tables

Table 1: Middle Eastern enterprise ICT survey geographical breakdown 5
Table 2: Middle Eastern enterprise ICT survey industry breakdown 6
Table 3: Middle Eastern enterprise ICT survey breakdown by size band (number of employees) 7
Table 4: Recent and expected ICT budget changes among Middle Eastern enterprises 8
Table 5: Middle Eastern enterprises' (external) ICT budget allocation, 2012 and 2013 10
Table 6: Middle Eastern enterprises' ICT budget allocation by function, 2012 and 2013 12
Table 7: Middle Eastern enterprises' (external) ICT budget allocation by entity, 2012 and 2013 14
Table 8: Average allocation of full-time IT staff members in Middle Eastern enterprises 16
Table 9: Middle Eastern enterprises' average hardware budget allocation 19
Table 10: Average allocation of software budgets in the Middle Eastern enterprise market 20
Table 11: Middle Eastern enterprises' average software budget allocation by technology 22
Table 12: Middle Eastern enterprises' average IT services budget allocation 24
Table 13: Middle Eastern enterprises' average IT consulting services budget allocation 26
Table 14: Middle Eastern enterprises' average telecommunications budget allocation 28

List of Figures

Figure 1: Middle Eastern enterprise ICT survey geographical breakdown 4
Figure 2: Middle Eastern enterprise ICT survey industry breakdown 5
Figure 3: Middle Eastern enterprise ICT survey breakdown by size band (number of employees) 6
Figure 4: Recent and expected ICT budget changes among Middle Eastern enterprises 8
Figure 5: Middle Eastern enterprises' (external) ICT budget allocation, 2012 and 2013 10
Figure 6: Middle Eastern enterprises' ICT budget allocation by function, 2012 and 2013 12
Figure 7: Middle Eastern enterprises' ICT budget allocation by entity, 2012 and 2013 14
Figure 8: Average allocation of full-time IT staff members in Middle Eastern enterprises 16
Figure 9: Middle Eastern enterprises' average hardware budget allocation 18
Figure 10: Average allocation of software budgets in the Middle Eastern enterprise market 20
Figure 11: Middle Eastern enterprises' average software budget allocation by technology 22
Figure 12: Middle Eastern enterprises' average IT services budget allocation 24
Figure 13: Middle Eastern enterprises' average IT consulting services budget allocation 26
Figure 14: Middle Eastern enterprises' average telecommunications budget allocation 28

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